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Mac specialist skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
George Miller,
Chirag Parikh Ph.D.
Below we've compiled a list of the most critical mac specialist skills. We ranked the top skills for mac specialists based on the percentage of resumes they appeared on. For example, 21.7% of mac specialist resumes contained customer service as a skill. Continue reading to find out what skills a mac specialist needs to be successful in the workplace.

15 mac specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how mac specialists use customer service:
  • Created an energy and excitement around Apple products that maximized the customer experience while demonstrating extraordinary customer service.
  • Provided peerless customer service and complete and appropriate technological solutions for new and veteran Macintosh users.

2. Apple Software

Here's how mac specialists use apple software:
  • Installed Apple Software and Hardware into users desktop and laptops.
  • Teach in store, one on one or group, Apple software lessons.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how mac specialists use troubleshoot:
  • Worked with technicians to troubleshoot functionality issues.
  • Assist consumer with multiple electronic devises -Data transfers, hard drive extractions and troubleshoot devises -Install hardware and software

4. Macintosh

Here's how mac specialists use macintosh:
  • Shared digital video editing and design expertise on best Macintosh applications and systems to meet production needs.
  • Provided sales guidance to customers for all Apple products, including Macintosh, iPod and iPhone.

5. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how mac specialists use product knowledge:
  • Demonstrate superior product knowledge and possesses the ability to show customers the value of our products and services.
  • Used product knowledge to solve problems by referring appropriate products for the client's need.

6. Apple Computers

Here's how mac specialists use apple computers:
  • Employed by Apple Computers Inc. as a Mac Specialist at the Apple retail store at the Summit Sierra Mall.
  • Developed and implemented business sales strategies for Apple computer hardware, software, and third party accessory sales.

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7. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how mac specialists use windows:
  • Provided on-location solutions and troubleshooting for Apple products, Windows machines, and accessories.
  • Provide specialized Microsoft Windows (7/Vista/XP) related support to dual-booting and virtual machine users.

8. Mac OS X

Here's how mac specialists use mac os x:
  • Performed demonstrations of installing and or removing Mac OS X, Microsoft Office, hard drives, CD drives.
  • Delivered individualized training and group workshops on Mac OS X to customers.

9. Apple Products

Here's how mac specialists use apple products:
  • Earned two Apple Product Professional certifications.
  • Educated several hundred customers on Apple products through personal shopping, public workshops, and 1-on-1 training as an iPhone specialist.

10. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how mac specialists use sales floor:
  • Participated in counting inventory, receiving shipments, and delivering product to the sales floor.
  • Arranged displays for sales and special events; stocking sales floor merchandise.

11. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how mac specialists use software issues:
  • Assisted customers with technical difficulties related to either hardware or software issues and provided solutions.
  • Researched, analyzed and resolved complex Apple/Macintosh hardware and software issues.

12. Customer Support

Here's how mac specialists use customer support:
  • Delivered excellent customer support within Apple's innovative corporate guidelines.
  • Provide front-line customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis and basic customer product training.

13. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how mac specialists use retail sales:
  • Retail sales position which required knowledge and operation of Apple hardware and software.
  • Retail sales, hardware and software training, product merchandising.

14. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how mac specialists use pos:
  • Operated cash registers and easy pay POS systems.
  • Complete customer transactions using a POS system Telephone operator dealing with moderate tech support Exhibit how to use and apply Mac applications

15. OSX

Here's how mac specialists use osx:
  • Trained customers with OSX operation, and other software packages.
top-skills

What skills help Mac Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young mac specialists need?

George MillerGeorge Miller LinkedIn profile

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for a mac specialist stand out to employers?

Chirag Parikh Ph.D.Chirag Parikh Ph.D. LinkedIn profile

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
Do you want to know more?
Read more about what experts have to say about mac specialist

List of mac specialist skills to add to your resume

Mac specialist skills

The most important skills for a mac specialist resume and required skills for a mac specialist to have include:

  • Customer Service
  • Apple Software
  • Troubleshoot
  • Macintosh
  • Product Knowledge
  • Apple Computers
  • Windows
  • Mac OS X
  • Apple Products
  • Sales Floor
  • Software Issues
  • Customer Support
  • Retail Sales
  • POS
  • OSX
  • Adobe Photoshop
  • Technical Issues
  • IMovie
  • Technical Knowledge
  • Retail Store
  • Software Products
  • Computer System
  • Data Transfers
  • Customer Relationships
  • Training Sessions
  • Electronic Devices
  • Visual Standards
  • One-On-One Training
  • IOS Devices
  • Customer Issues
  • Product Line
  • Customer Inquiries
  • Party Products
  • Store Management
  • Apple Store
  • Product Launches
  • Retail Environment
  • Sales Associates
  • Network Connectivity
  • Technology Solutions
  • Software Packages

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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