Sales Support Representative jobs at MacAllister Machinery

The Sales and Financial Ops Specialist supports and facilitates the complete sales operations process for an assigned team of Sales Representatives. The role requires a strong understanding of cost analysis and its impact on company profitability, and balance with market share considerations. The role is a collaborative partner capable of interfacing across multiple divisions and departments within the organization. Position Duties/Responsibilities Primary Responsibilities: Sales Enablement & Financial Support * Present and recommend financing options to Sales Representatives and customers based on deal structure and customer needs. * Negotiate credit terms that align with the interests of the customer, MacAllister, and financing partners. * Accurately execute finance documents using the most advantageous programs to enhance profitability on each sale. Manufacturer & Compliance Coordination * Submit post-sale variance claims, open items, and new sales to all required manufacturers (e.g., CAT, Kubota) in accordance with their established criteria, including registration, scoring, and warranty documentation. * Communicate with manufacturers to resolve outstanding issues and ensure timely processing of claims. Inventory & Asset Management * Provide accurate and timely updates on machine and order availability. * Collaborate with Asset Manager to maintain accurate electronic records of all machine and attachment inventories across the organization. * Audit book values of machine inventory to ensure financial accuracy and compliance. Sales Process Execution * Facilitate and coordinate the sales process among customers, Sales Representatives, manufacturers, and internal departments with sensitivity, speed, and accuracy. * Invoice sales transactions and submit Gross Profit (GP reports to Sales Managers and Sales Representatives. Accounting & Financial Adjustments * Perform accounting adjustments, including reserves and customer credits, as needed. * Review and submit post-sale variance claims with Caterpillar to ensure proper reconciliation and resolution. Work Order & Collections Oversight * Ensure completion and accuracy of work orders on sold machines across all store locations. * Partner with the Collections team to apply customer payments to the appropriate invoices. Rental Purchase Management * Convert Rental Purchase and Rental Purchase Option (RPO) contracts as needed. * Generate detailed summaries upon request, including rentals billed, rentals paid, and analysis of work orders charged to the machine. Additional Duties * Perform other duties as assigned by management. Supervisory Responsibilities: * No formal supervisory responsibilities. Position Requirements Required * High school diploma or equivalent * 3 years sales experience Preferred * Bachelor's degree in business * 3 years machine sales experience Knowledge, Skills, And Abilities The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. * Excellent communication skills, including verbal, written, listening and non-verbal skills * Strong product knowledge and its market with a strong respect for the Caterpillar influence * Strong organizational skills with attention to details * Strong computer skills * Strong financial knowledge including financial statements * Strong customer service skills * Ability to evaluate risk vs. reward and the financial ramifications of strategic decisions * Ability to use computer/business systems * Ability to manage change, conflicts and projects * Ability to exchange accurate information when speaking to customers, coworkers, and vendors Other Requirements of Position * Works under general supervision. Employee acts independently to handle standard problems but usually report on such problems. More unusual problems are referred to a supervisor/manager. * Major responsibilities typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies. Unusual or difficult customer interactions would be taken to management. * If an error is made while in this position, it will require some effort to identify and a moderate effect on the company. The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs. All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants. Share: Quick Apply Now

Are you seeking a paid college internship? MacAllister Machinery, a premier Caterpillar dealership known as one of the best equipment dealers in the country, has an opportunity to join our team as a summer intern in our MacAllister Rentals store in Kalamazoo. As we enter our tenth successful year of the Summer College Internship Program, we are looking for highly motivated, hardworking individuals who likes to problem-solve, lead projects, participate in key business relationships, and recommend improvements to existing processes. Sales Interns will work to gain a comprehensive understanding of the business, identify roadblocks, and suggest efficiency improvements across teams. They will also learn the sales process while demonstrating a positive attitude, strong work ethic, attention to detail, and commitment to safety. As an intern at MacAllister Machinery, you will also work cross-functionally and across state lines, collaborate with other interns, and participate in various activities and events throughout the summer! Suggested majors: Marketing, Sales, or any business-related major Qualifications: * Currently enrolled in a 4-year Bachelor program with an accredited college * Available to work full-time for 12 weeks (May 11th through August) All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants. Share: Quick Apply Now

Objective: The Rental Coordinator is responsible to facilitate the end-to-end business flow to allowing our Customers to utilize our Heavy Equipment Rental Fleet to get their job done. You will work closely with a variety of internal departments including Service and Sales to allow for a seamless, and stress-free customer experience. Responsibilities: * Coordinate with the shops and service managers to facilitate quick turnaround of equipment from receipt to rental ready status, helping them prioritize shop work based on urgency and opportunity * Consulting with the shops to determine what repairs, if any, are performed and billed to the customer when damaged * Work with sales account reps and /or customers to identify equipment needs based on jobsite requirements, create rental quotes and make pricing decisions based on commercial impact, customer opportunity and equipment availability * Ensure proper documents are signed on the contract and all shipping and receiving documentation is secured and accounted for in MacAllister computer system. Responsible for resolution of any customer complaint related to billing, delivery, technical and/or equipment problems * Responsible for promotion of rental activity thru a variety of avenues * Ensure proper account billing, including but not limited to, invoicing and issuing credits at the rental coordinator's discretion based on the perceived validity of the customer's claim, machine usage and commercial impact * Ensure the proper execution of rental duties and ensure rental assets are properly accounted for by utilizing a number of reports * Work with credit department to get new accounts approved * Ensure both the renter and the rental equipment is properly insured by either obtaining proof of insurance from the customer or enrolling them in MacAllister Rental Protection Program () * Responsible for all logistics coordination of rental machines * The position may require some travel to customer work sites Qualifications: * Minimum requirement of an Associate Degree or two years equivalent experience in a related field. Bachelor's Degree or 4 years of equivalent experience preferred * Strong communication skills to build lasting partnerships with both internal departments and external customers * Ability to juggle multiple tasks at once and strong ability to organize and prioritize tasks * Prior experience within the industry would be advantageous Disclaimer Any Duties and Responsibilities described within the Careers Page are not a comprehensive list, and the scope of the job may change as necessitated by business demands. MacAllister is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Equal Employment Opportunity is the Law. Share: Quick Apply Now

The Sales and Financial Ops Specialist supports and facilitates the complete sales operations process for an assigned team of Sales Representatives. The role requires a strong understanding of cost analysis and its impact on company profitability, and balance with market share considerations. The role is a collaborative partner capable of interfacing across multiple divisions and departments within the organization. Position Duties/Responsibilities Primary Responsibilities: Sales Enablement & Financial Support * Present and recommend financing options to Sales Representatives and customers based on deal structure and customer needs. * Negotiate credit terms that align with the interests of the customer, MacAllister, and financing partners. * Accurately execute finance documents using the most advantageous programs to enhance profitability on each sale. Manufacturer & Compliance Coordination * Submit post-sale variance claims, open items, and new sales to all required manufacturers (e.g., CAT, Kubota) in accordance with their established criteria, including registration, scoring, and warranty documentation. * Communicate with manufacturers to resolve outstanding issues and ensure timely processing of claims. Inventory & Asset Management * Provide accurate and timely updates on machine and order availability. * Collaborate with Asset Manager to maintain accurate electronic records of all machine and attachment inventories across the organization. * Audit book values of machine inventory to ensure financial accuracy and compliance. Sales Process Execution * Facilitate and coordinate the sales process among customers, Sales Representatives, manufacturers, and internal departments with sensitivity, speed, and accuracy. * Invoice sales transactions and submit Gross Profit (GP reports to Sales Managers and Sales Representatives. Accounting & Financial Adjustments * Perform accounting adjustments, including reserves and customer credits, as needed. * Review and submit post-sale variance claims with Caterpillar to ensure proper reconciliation and resolution. Work Order & Collections Oversight * Ensure completion and accuracy of work orders on sold machines across all store locations. * Partner with the Collections team to apply customer payments to the appropriate invoices. Rental Purchase Management * Convert Rental Purchase and Rental Purchase Option (RPO) contracts as needed. * Generate detailed summaries upon request, including rentals billed, rentals paid, and analysis of work orders charged to the machine. Additional Duties * Perform other duties as assigned by management. Supervisory Responsibilities: * No formal supervisory responsibilities. Position Requirements Required * High school diploma or equivalent * 3 years sales experience Preferred * Bachelor's degree in business * 3 years machine sales experience Knowledge, Skills, And Abilities The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. * Excellent communication skills, including verbal, written, listening and non-verbal skills * Strong product knowledge and its market with a strong respect for the Caterpillar influence * Strong organizational skills with attention to details * Strong computer skills * Strong financial knowledge including financial statements * Strong customer service skills * Ability to evaluate risk vs. reward and the financial ramifications of strategic decisions * Ability to use computer/business systems * Ability to manage change, conflicts and projects * Ability to exchange accurate information when speaking to customers, coworkers, and vendors Other Requirements of Position * Works under general supervision. Employee acts independently to handle standard problems but usually report on such problems. More unusual problems are referred to a supervisor/manager. * Major responsibilities typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies. Unusual or difficult customer interactions would be taken to management. * If an error is made while in this position, it will require some effort to identify and a moderate effect on the company. The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs. All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants. Share: Quick Apply Now

The incumbent assists in the coordination of bids, bidding documents, and 3rd party supplier quotes for the Power System Division's new generator sales team for projects to contractors and end users, in both the emergency standby and advanced energy business segments. This includes estimation, quoting, and technical support of projects through the time of project design and award. The incumbent must review bills of material on retail and large electric power projects, compare them to specifications and ensure compliance with specified items. This individual works to maximize profit on projects and achieve customer satisfaction in support of the division's budget and goals developed by the EPG Manager. The incumbent will continually work to become a resource for answers to technical questions and application of Caterpillar and related industry products for both internal and external customers on core electric power products and offerings. The incumbent provides project specific input to project managers on submittals for engineer acceptance, and field application questions during and after startup, ensuring the successful commissioning of equipment. Position Duties/Responsibilities Primary Responsibilities: * Manages the bidding process of the EPG division's emergency standby and advanced energy projects from initial estimation through the award of a contract * Provides accurate estimates and technical support to maximize profit without sacrificing customer satisfaction * Works with the service and parts departments to develop the quote ensuring all costs are covered and quotes are technically accurate * As required, is able to answer basic technical and application questions with respect to Caterpillar and other related products for consulting engineers, electrical contractors, salespeople, project managers, and the parts and service departments * Works with Caterpillar and other vendors to obtain answers to questions of a technical nature * Develops a close working relationship with suppliers and their field representatives in support of the projects to achieve customer satisfaction * Develops relationships with select consulting engineers that results in specifications identifying a preference for Caterpillar product * Maintains and monitors various construction bid portals (e.g. Dodge, Builder's exchange, Etc,) * Promotes all aspects of the dealership including parts, service, labor, customer service agreements and machine and engine sales leads * Maintains and updates activities in customer relationship management (CRM) software accurately and efficiently * Special Projects - Supports power systems marketing team (e.g. sales campaigns & customer events) Supervisory Responsibilities: * No formal supervisory responsibilities Position Requirements Required: * High School Diploma or GED * 2 years or more of experience in relationship and/or technical sales in the mechanical or electrical field * Proficient in Microsoft Office software tools including word, excel, power point, etc. Preferred: * Associates Degree in business or engineering related field * 4 years or more of experience in sales * Caterpillar program knowledge including (e.g. Customer Systems Quoter (CSQ)) Knowledge, Skills, And Abilities The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions * Excellent listening, verbal, and written communication skills. * Excellent attention to detail. * Excellent organizational skills and ability to multi-task * Excellent problem-solving skills and the ability to interpret and apply policies, procedures, guidelines, and laws. * Mastery of the product and a good knowledge of the product market * Ability to interface with a complex, matrixed Caterpillar organization * Strong customer service skills with the ability to meet and/or exceed customer expectations. * Strong leadership skills, including creative thinking, decision-making and goal setting skills. * The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers. Other Requirements of Position * Works under moderate supervision. Independently determines the approach to take and the methods to use. Interprets policy in terms of objectives. Informs manager of unusual situations with far reaching implications. * Major responsibilities typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies. * If an error is made while in this position, it will require some effort to identify and a moderate effect on the company. * Frequently communicates with coworkers, customers, vendors, and management. The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs. All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants. Share: Quick Apply Now