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Macy's overview

Industry
Retail
Revenue
Headquarters
Employees
130,000
Founded in
Website
Organization type
Public
Social media

Macy's is a retail company focusing on fashion, home goods, and beauty products. Founded in 1929 in New York City by Xavier Warren, the American holding company has established itself as an industry leader with its wide range of offerings and strong presence in the market. Macy's operates a substantial network of department stores, offering customers a diverse selection of products from major brands and designers.

The company, headquartered in Cincinnati, Ohio, boasts an impressive workforce of 130,000 employees and generates annual revenue of $25.3 billion. Under the leadership of CEO Jeffrey Gennette, Macy's continues to adapt and innovate in the retail industry. Despite its workforce's diverse demographic backgrounds, the company faces challenges in political diversity among its employees. Nevertheless, Macy's remains a prominent player in the retail landscape, competing with other well-known brands such as Staples, Best Buy, and Target.

Macy's's mission statement

To be a retailer with the ability to see opportunity on the horizon and have a clear path for capitalizing on it.

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3.6/5

Macy's employee reviews

Based on 89 ratings

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Job openings at Macy's
2,152 positions

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Macy's employee reviews

Macy's employee reviews
3.6/5

Based on 89 ratings

Work at Macy's? Share your experience.
Employee reviews
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4.0
A zippia user wrote a review on Jan 2024
Pros of working at Macy's

Working environment is supportive

Cons of working at Macy's

Pay is not always competitive in the field

Macy's benefits

People and culture

What do you like best about Macy's's CEO and the leadership team?

They listen to you and help with obstacles

How would you improve Macy's's culture?

Make the workload more streamlined

How did you prepare for the Macy's interview?

World experience and previous job experience

How does your compensation at Macy's compare to the industry average?

Low compared to the average

What's the diversity at Macy's like?

Very diversified

What brings you the most joy at Macy's?

The people I work with and the family environment

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5.0
A zippia user wrote a review on Nov 2023
Pros of working at Macy's

i can help a lot people so that was fun

Cons of working at Macy's

i did not get money. that was sad.

Macy's benefits

i got a lot of friends. so i had a lot of fun.

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4.0
A zippia user wrote a review on Nov 2023
Pros of working at Macy's

The employees matters for the company

Cons of working at Macy's

You can’t grow as fast you want, to make more money

Macy's benefits

Health insurance

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3.0
A zippia user wrote a review on Oct 2023
Pros of working at Macy's

it is close to me, a good benefit

Cons of working at Macy's

management and standing on my feet 6 days

Macy's benefits

it is nice to have insurance and 401 k. I have good colleges to work with them.

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3.0
A zippia user wrote a review on Aug 2023
Pros of working at Macy's

I enjoyed the job when I first started

Cons of working at Macy's

It was supposed to be answering phones only as needed basis and instead it become 4 hours daily of inbound calls

Macy's benefits

The paycheck

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5.0
A zippia user wrote a review on May 2023
Pros of working at Macy's

Meeting people and management. Also, the customer service associate are wonderful

Cons of working at Macy's

hours and work life

Macy's benefits

vacation hours

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5.0
A zippia user wrote a review on May 2023
Pros of working at Macy's

i loved working with customers and the entire energy of the store

Cons of working at Macy's

Not enough pay and not enough commission

Macy's benefits

employee discount first to know of all new arrivals and upcoming sales.

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5.0
A zippia user wrote a review on Apr 2023
Pros of working at Macy's

Working with merchandise and interacting with people.

Cons of working at Macy's

Quotas and sales goals.

Macy's benefits

Being able to stay busy.

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5.0
A zippia user wrote a review on Apr 2023
Pros of working at Macy's

Hours

Cons of working at Macy's

Hours do taper off.

Macy's benefits

Different duties,task that go beyond sales and serving customers

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5.0
A zippia user wrote a review on Mar 2023
Pros of working at Macy's

Friendly coworkers and management. The environment was extremely friendly and helpful.

Cons of working at Macy's

Nothing

Macy's benefits

The employee discount was very helpful when making purchases

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1.0
A zippia user wrote a review on Dec 2022
Pros of working at Macy's

Training for the management team.

Cons of working at Macy's

Working Conditions, poor housekeeping, demanding hours, zero flexibility.

Macy's benefits

20 days of vacation

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3.0
A zippia user wrote a review on Jun 2022
Pros of working at Macy's

Fast Pace Environment

Cons of working at Macy's

Lack of Management

Macy's benefits

Working With a Team to provide the best service for our customers.

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5.0
A zippia user wrote a review on Mar 2022
Pros of working at Macy's

Opportunities are endless

Cons of working at Macy's

There is nothing I didn’t like

Macy's benefits

Discount benefits and much more

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5.0
A zippia user wrote a review on Nov 2021
Pros of working at Macy's

I enjoyed working my assigned management team, fellow employees, the freedom given to me to utilize my creative skills in order to accomplish my team's goals and get the job assignment (s) completed.

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3.0
A zippia user wrote a review on Aug 2021
Pros of working at Macy's

Co workers and the people I work with

Cons of working at Macy's

Current leadership strategy

Macy's benefits

Remote work

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5.0
A zippia user wrote a review on Jun 2021
Pros of working at Macy's

I liked the people, and they showed that they cared about their employees. I also like that it was seasonal so it kept me busy.

Cons of working at Macy's

I loved everything except that our lunch breaks were never at the same time as the previous day.

Macy's benefits

I received a discount.

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5.0
A zippia user wrote a review on May 2021
Pros of working at Macy's

Customer service

Cons of working at Macy's

Paying for parking

Macy's benefits

My personality with people and providing great service and being a great team player

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3.0
A zippia user wrote a review on Apr 2021
Pros of working at Macy's

Large company with lots of growth opportunity

Cons of working at Macy's

Easy to get stuck in your department, hard to move into something new

Macy's benefits

Matching 401K and employee discount

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5.0
A zippia user wrote a review on Apr 2021
Pros of working at Macy's

Work life balance very healthy at both macy's and burdines

Cons of working at Macy's

Salary

Macy's benefits

Work life balance

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5.0
A zippia user wrote a review on Apr 2021
Pros of working at Macy's

Best Culture Ever

Cons of working at Macy's

There is no such thing that I have experienced while working there.

Macy's benefits

Work Life Balance

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5.0
A zippia user wrote a review on Apr 2021
Pros of working at Macy's

Commission based salary

Cons of working at Macy's

Toxic environment with sales

Macy's benefits

Flexible schedule and pay

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5.0
A zippia user wrote a review on Mar 2021
Pros of working at Macy's

The managers are wonderful and really care about your well being and enjoyment of the job.

Cons of working at Macy's

I am not able to work in my desired career path at this location.

Macy's benefits

Flexible schedule.

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4.0
A zippia user wrote a review on Mar 2021
Pros of working at Macy's

great schedule, great comany culture

Cons of working at Macy's

lack of training, everchanging job structure

Macy's benefits

health insurance, 401k benefits

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1.0
A zippia user wrote a review on Feb 2021
Pros of working at Macy's

Most employees are nice.

Cons of working at Macy's

It's a corporation, they don't care. Gossip.

Macy's benefits

Socializing.

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5.0
A zippia user wrote a review on Feb 2021
Pros of working at Macy's

Friendly environment

Cons of working at Macy's

Early time schedule

Macy's benefits

Friendly associates able to work together & help each other out

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5.0
A zippia user wrote a review on Jan 2021
Pros of working at Macy's

I have the opportunity to choose how much I work. There is a lot of flexibility, which is nice since I also work as a substitute teacher.

Cons of working at Macy's

I wish I earned more money so I could work only that job.

Macy's benefits

I really enjoy working with the customers. Having health insurance is the best benefit of this job for me.

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5.0
A zippia user wrote a review on Jan 2021
Pros of working at Macy's

friendly and inspiring environment

Cons of working at Macy's

didn't offer enough hours

Macy's benefits

Employee Discounts and Rewards.

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4.0
A zippia user wrote a review on Jan 2021
Pros of working at Macy's

The job was fun and the people I worked with were helpful.

Cons of working at Macy's

First couple of days working I was all over the place. Which wasn’t bad, it just seemed like they didn’t know where to put me to work.

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5.0
A zippia user wrote a review on Jan 2021
Pros of working at Macy's

I got to explore and do different things

Macy's benefits

The discounts and everybody is like family

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5.0
A zippia user wrote a review on Jan 2021
Pros of working at Macy's

Everything

Cons of working at Macy's

Nothing

Macy's benefits

It helps me to start small and to feel how it is to have a job

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4.0
A zippia user wrote a review on Dec 2020
Pros of working at Macy's

I like the Easy Tasks that they put out for the job.

Cons of working at Macy's

Pay rate

Macy's benefits

Flexible hours

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5.0
A zippia user wrote a review on Dec 2020
Pros of working at Macy's

Team work the co workers are very friendly and managers very knowledgeable

Cons of working at Macy's

Weekends

Macy's benefits

Shopping

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5.0
A zippia user wrote a review on Nov 2020
Pros of working at Macy's

Various degrees of projects and different IT functions.

Cons of working at Macy's

NA

Macy's benefits

Working full time to assist company goals.

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2.0
A zippia user wrote a review on Nov 2020
Pros of working at Macy's

I liked my actual job, working in cosmetics and skin care

Cons of working at Macy's

horrible management, did not respect or care about employees

Macy's benefits

Planning cosmetic events

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4.0
A zippia user wrote a review on Nov 2020
Pros of working at Macy's

I enjoyed the atmosphere and helping the customers with their skincare and makeup routines.

Cons of working at Macy's

They didn't pay very well some of the associates and managers would take advantage of customers and other associates.

Macy's benefits

In the position that I was in, I would receive free products and samples.

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5.0
A zippia user wrote a review on Oct 2020
Pros of working at Macy's

I like working in Costumer Service is to see all the costumers with a smile on there face when they walk in and when they walk out.

Cons of working at Macy's

Nothing.

Macy's benefits

I like to Dance and listen to music. I love to spend time with my son and my loved ones .

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5.0
A zippia user wrote a review on Oct 2020
Pros of working at Macy's

Everything, prior to the COVID shutdown. The pay was weak, but everything else was great so I made & did my best with professionalism and and very upbeat and outstanding work ethic and disposition.

Cons of working at Macy's

The pay was week and when I came back post COVID shut down, the work load was overwhelming because we operated with half of our staff and the traffic of business was that of what a “normal “ flow would be if it were the holiday season.

Macy's benefits

The employee discount and the incentive received when a new credit account was opened, along with rewards for different contests that were held.

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3.0
A zippia user wrote a review on Jul 2020
Pros of working at Macy's

The discount helps a little.

Cons of working at Macy's

It's pretty much all for one and one for all.

Macy's benefits

meeting nice customers.

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1.0
A zippia user wrote a review on Jun 2020
Pros of working at Macy's

Pay good

Cons of working at Macy's

They show favoritism don't feel like I can grow with this company

Macy's benefits

They have events for family and sponsor events

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2.0
A zippia user wrote a review on May 2020
Pros of working at Macy's

Decent pay

Cons of working at Macy's

Overworking, lack of schedule, extremely tiresome, no work/life balance, mistreatment of employees

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5.0
A zippia user wrote a review on May 2020
Pros of working at Macy's

I liked that they worked with hours.

Cons of working at Macy's

I don’t like that the lack of communication within the company.

Macy's benefits

nothing.

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3.0
A zippia user wrote a review on Apr 2020
Pros of working at Macy's

Career growth opportunities

Cons of working at Macy's

Frequent changes in strategic direction

Macy's benefits

Annual bonus

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4.0
A zippia user wrote a review on Mar 2020
Pros of working at Macy's

The people i met on a daily basis,

Cons of working at Macy's

How rude some customers would be.

Macy's benefits

The discount

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2.0
A zippia user wrote a review on Mar 2020
Pros of working at Macy's

The people who are my colleagues are incredible. I love that we have people who are old, young, gay, straight, trans, black, white, you name it,

Cons of working at Macy's

The culture is ancient and unyielding to the new. the pay is low, the time off they give you is stingy and only 6 days and sometimes less, based on how much time you have taken off. It's kind of a nightmare.

Macy's benefits

What perks? What benefits?

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3.0
A zippia user wrote a review on Mar 2020
Pros of working at Macy's

Work life balance was good in Technical design team if you are able to manage workload but with latest restructuring everything is changing

Cons of working at Macy's

Management is not open to listen to proactive ideas. Management using experienced workers to train entry level students and then lay off experiences stuff to save on salary

Macy's benefits

Working from home, flexible time plans

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4.0
A zippia user wrote a review on Mar 2020
Pros of working at Macy's

challenging position as manager

Cons of working at Macy's

location was too far from my home

Macy's benefits

health insurance and 401 k

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4.0
A zippia user wrote a review on Feb 2020
Pros of working at Macy's

The people- you are really part of a team

Cons of working at Macy's

The systems can be very glitchy

Macy's benefits

Shopping discount

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3.0
A zippia user wrote a review on Jan 2020
Pros of working at Macy's

a big company

Cons of working at Macy's

we don't have store manager and no body wants to see the employees who cares and hard work and be patient with customers

Macy's benefits

I don't have any just I can say sick day

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1.0
A zippia user wrote a review on Jan 2020
Pros of working at Macy's

Strong camaraderie amongst management.

Cons of working at Macy's

Feels like you only sell credit cards

Macy's benefits

PTO is strong and self supervision is key but sometimes you end up floating.

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2.0
A zippia user wrote a review on Dec 2019
Pros of working at Macy's

This is referring to Macy's Credit and Customer Service in Mason, OH.It's inclusive of all kinds of people - gay, trans, old, young, black, white.

Cons of working at Macy's

It is antique in its approach to phone banks

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The team at Macy's

  • The founders of Macy's are Rowland Macy and Xavier Warren.
  • The key people at Macy's are Jeffrey Gennette, Rowland Macy and Xavier Warren.
Key people
Jeffrey Gennette
Rowland Macy
Xavier Warren
The inside scoop
Macy's, Inc. is an omnichannel retailer that delivers fashion and affordable luxury to customers through outstanding stores, dynamic online sites and mobile apps. The company operates approximately 690 department stores under the nameplates Macy's and Bloomingdale's, and more than 180 specialty stores that include Bloomingdale's The Outlet, Bluemercury, Macy's Backstage and STORY. Macy's offers distinctive assortments including exclusive and fashion brands such as: Versace, Jessica Simpson, DKNY, Donna Karan, and much more.

Macy's rankings

Macy's is ranked #23 on the Best Retail companies to work for in Ohio list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

Macy's salaries

Average Macy's salary
$14.52
hourly
$30,203 yearly
Updated March 14, 2024

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Macy's diversity

9.8
Diversity score
We calculated Macy's’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Macy's’s workforce.
Macy's diversity summary. Zippia estimates Macy's's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated Macy's's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Macy's's workforce.
  • Macy's has 130,000 employees.
  • 66% of Macy's employees are women, while 34% are men.
  • The most common ethnicity at Macy's is White (57%).
  • 20% of Macy's employees are Hispanic or Latino.
  • 11% of Macy's employees are Black or African American.
  • The average employee at Macy's makes $30,203 per year.
  • Macy's employees are most likely to be members of the democratic party.
  • Employees at Macy's stay with the company for 2.8 years on average.

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Macy's office locations

Macy's is headquartered in Cincinnati, OH

Biggest Macy's locations

RankCityJob countAvg. salary
1New York, NY125$35,614
2Los Angeles, CA50$35,054
3San Diego, CA37$34,770
4Chicago, IL35$30,933
5Philadelphia, PA32$29,375
6Houston, TX23$28,560
7San Jose, CA16$35,585
8Dallas, TX12$28,869
9Phoenix, AZ7$30,457
10San Antonio, TX7$28,694

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Macy's financial performance

9.9
Performance score

We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Macy's currently has 25.3B in revenue. Macy's's most recent quarter produced 5.3b (q2'2023).

Macy's annual revenue

$28B
$22B
$17B
$11B
$6B
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Highest paying Macy's competitors

Compare Macy's salaries to competitors, including Staples, Best Buy, and Target. Employees at Staples earn the highest average yearly salary of $37,239. The salaries at Best Buy average $35,705 per year, and the salaries at Target come in at $35,229 per year.
RankCompanyAverage salaryJobs
1$37,2390
2$35,7050
3$35,2290
4$34,6450
5$33,8100
6$33,4960
7$33,4660
8$33,0950
9$32,0350
10$31,9650

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Zippia gives an in-depth look into the details of Macy's, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Macy's. The employee data is based on information from people who have self-reported their past or current employments at Macy's. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Macy's. The data presented on this page does not represent the view of Macy's and its employees or that of Zippia.

Macy's may also be known as or be related to Federated Department Stores, Inc. (1929–2007), Macy's, Macy's Inc, Macy's, Inc. and Macy’s, Inc.