A leading e-commerce platform is seeking a Senior Director of Human Resources to be a strategic partner in driving HR initiatives. This role demands extensive HR leadership experience and strong knowledge of employment laws, particularly in New York. The successful candidate will oversee performance management and compliance, ensuring a supportive and innovative workplace culture. This position offers a full-time hybrid work model based in NYC with competitive compensation ranging from $180,000 to $215,000 plus bonuses and comprehensive benefits.
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$180k-215k yearly 1d ago
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Marketing Associate
Measurabl 4.2
Berkeley, CA jobs
At Copper, we're reinventing home appliances for an electrified future. Our flagship Charlie range pairs high-performance induction with integrated energy storage to make the switch from fossil fuels a no-brainer. We're a small, fast, collaborative team that ships, learns, and iterates quickly.
As Marketing Associate, you will be instrumental in broadening our marketing funnel and analyzing the results to build our list of winning marketing tactics, iterate on promising work, and deepen our knowledge of the customer journey.
You'll support contacts' journey to becoming customers (“cooks” in Copper parlance): building brand awareness, generating and nurturing leads, and converting them into cooks.
No day will be the same: one day you'll be at a video shoot with a cook and the next, you'll be collaborating with our design team to create ads and emails to encourage prospects to make the switch to induction with Copper. At least once a week, you'll get to taste delicious food being made at HQ because our team is passionate about product testing!
In addition to the marketing team (our CMO and the marketing manager you'll report to), you'll also work closely with our business development team to support our multifamily, channel partner, and retail business, shaping how we engage with and serve these audiences.
This is an ideal role for a junior marketer who has a passion for climate tech and building community, and wants to expand their skillset across the art and science of marketing.
We value diversity and are committed to building a team that reflects a wide range of backgrounds, experiences, abilities, and perspectives. We're especially focused on fostering an inclusive workplace where everyone can contribute to our shared mission.
What you'll do
Day-to-day social media contact
Tracking marketing metrics across our website, multifamily, channel partner, and retail channels
Internal management of paid media workstreams
On-site support for events
HubSpot work: creating emails and segments, troubleshooting workflows, etc.
Support direct mail program
Support on business development, channel partner, and retail activities when additional capacity is needed
What you'll bring
Self starter: You're eager to dig into a project and get as far as you can without asking for assistance. “I haven't done that before, but I'll figure it out” is something you should feel comfortable saying.
High emotional intelligence: This role will be interacting with people from different generations, backgrounds, and cultures regularly. You should be highly empathetic and able to connect with a variety of people.
A love of storytelling: You're plugged into the latest marketing communications channels and understand how to best present stories on each. Storytelling is a large part of our marketing strategy, whether it's telling the story of how an elderly couple finally treated themselves to a nice, new or why batteries are critical to grid stability and energy security.
Strong writing and communication skills: This goes hand in hand with a love of storytelling. We are a small team so internal communication is also a critical skill you should possess or be eager to hone.
Location
This is an in-office role that is on site 4 days per week minimum with 1 days flexible for in-office or remote work. Our office is located in Berkeley, CA.
Compensation & Benefits
The salary range for this role is $85,000-$100,000 per year. We are committed to equitable compensation, and we offer a generous benefits package to make sure you have the support you need. We cover 100% of the premiums for our employees and 50% of the premiums for their dependents on our base plans for medical, dental, and vision insurance. We offer a 401(k) plan for employees to contribute to, in addition to many other benefits. Every employee, regardless of gender identity or expression, is eligible for 16 weeks of paid parental leave after three months of employment (eight weeks through Channing Copper and eight weeks CA Paid Family Leave).
Equal Employment Opportunity
We are committed to creating an equitable and inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our products. We are proud to be an equal opportunity employer.
About Us
Copper's vision is a future where every home is electrified with abundant clean energy. Our mission is to make decarbonization accessible to everyone by selling electric home appliances that enrich their daily lives. We're reducing the cost of electrification by integrating batteries into household appliances, starting with the stove. Our work has been funded by the Department of Energy, in an effort to reduce reliance on fossil fuels and increase energy resilience with products that are high-performance, safe, intuitive, and robust. As we build our team and pursue our mission, we do it with a strong sense of our core values because it's not just what you do, it's how you do it. You'll see this in high-level decisions, how we run meetings, our day-to-day work, hiring, and our interactions with customers and the broader community. We intend to have a massive impact on our team, our neighborhood, and the world.
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$85k-100k yearly 4d ago
Remote Mathematics Expert for AI Research & Training
Labelbox 4.3
San Francisco, CA jobs
A technology company is seeking a Mathematics Expert to develop and solve advanced mathematical problems with real-world relevance. This remote position requires a Master's or PhD in Mathematics or a related field from a top U.S. university, along with experience in coding using Python, MATLAB, or Mathematica. The ideal candidate will collaborate with AI researchers, ensuring mathematical rigor and clarity. Compensation ranges from $75 to $90 per hour based on experience, with a commitment of 10-40 hours per week.
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A leading tech company in San Francisco seeks a Creative Director to lead design initiatives and mentor a team. This role combines strategic thinking with hands-on design. Responsibilities include managing team dynamics and driving creative direction for projects. The ideal candidate has a strong portfolio, over 10 years in design, and experience in leadership. The role offers a salary range of $180,000-$200,000, with potential remote opportunities for the right candidate.
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$180k-200k yearly 1d ago
Remote Bioengineer AI Researcher, Flexible
Handshake 3.9
San Francisco, CA jobs
A technology company in the field of AI is seeking Bioengineers and Biomedical Engineers for a remote, temporary project. This role involves evaluating and developing AI models based on professional experience in biomedical engineering. Candidates should have at least 4 years of experience and the ability to provide structured feedback. The position offers flexible hours without a minimum commitment and is open to F-1 students eligible for CPT or OPT.
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$59k-118k yearly est. 5d ago
Senior PM - Builder Experience for ICM, Hybrid
Cerebras 4.2
Menlo Park, CA jobs
A leading sales performance platform is seeking a Senior Product Manager to lead the Builder Experience in Menlo Park, CA. This role involves owning the roadmap for how customers manage their compensation logic, ensuring usability while maintaining advanced capabilities. The candidate should have 6-8+ years of relevant experience and strong collaboration skills, with a focus on customer needs and clarity in communication. The position offers hybrid working conditions and competitive compensation.
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$40k-56k yearly est. 2d ago
Remote Admissions Data Specialist
Ai4All 3.8
San Francisco, CA jobs
A nonprofit organization is seeking two seasonal part-time Application Readers to support the admissions process for their AI4ALL Ignite Accelerator program. The role involves reviewing applications, labeling data, and communicating with students about their application status. The ideal candidates should have 1-2 years of experience, strong communication skills, and a commitment to diversity in AI. This position is fully remote and offers flexible hours with a pay rate of $22 per hour.
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$22 hourly 1d ago
Director, Quality Assurance
Age of Learning, Inc. 4.5
Glendale, CA jobs
CompanyOverview
Age of Learning is the leading developer of engaging and effective Pre‑K through 5th grade learning resources that help children build a strong foundation for academic success and a lifelong love of learning. The company's research‑based curriculum, developed by education experts, includes the award‑winning programs ABCmouse.com Early Learning Academy and Adventure Academy™, as well as the adaptive, personalized school solutions, My Math Academy , My Reading Academy , and My Reading Academy Español. Having served over 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit **********************
Summary
We are seeking a Director of Quality Assurance to lead the QA discipline for our flagship consumer products, ABCMouse and Adventure Academy. This role is ideal for a strategic and technically adept leader passionate about quality, accountability, and continuous improvement. You will oversee the full QA ecosystem, spanning manual and automated testing, observability, and release readiness, ensuring that every build meets the highest standards of reliability, performance, and user satisfaction.
This leader will elevate how QA is executed and measured at Age of Learning, building better traceability from requirements to releases. You will define and enforce processes that make testing coverage transparent, strengthen the connection between QA and production insights, and ensure our automation efforts are focused where they drive the most value. By combining technical expertise, data‑driven analysis, and team mentorship, you'll play a key role in delivering exceptional learning experiences for millions of families worldwide.
Responsibilities
Own and evolve the QA strategy across both ABCMouse and Adventure Academy, balancing manual and automated testing to maximize coverage and reliability.
Establish end‑to‑end traceability between requirements, test cases, and production outcomes, ensuring full visibility into what was tested and why.
Analyze and optimize test coverage, identifying gaps across device types, features, and performance tiers to align testing with user demographics.
Drive continuous improvement in test documentation, defect triage, and regression analysis to reduce escaped bugs and improve release confidence.
Oversee automation strategy and roadmap, identifying high‑value automation opportunities while ensuring manual testing complements automation effectively.
Integrate QA into CI/CD pipelines, maintaining efficient pre‑release validation and post‑deployment verification processes.
Leverage observability and customer feedback tools (APM, CSAT, app reviews) to surface quality issues proactively and inform QA priorities.
Define and monitor quality metrics, ensuring QA effectiveness is measurable and actionable across teams and releases.
Lead and mentor a cross‑functional QA team, fostering accountability, technical excellence, and a shared culture of quality.
Collaborate closely with engineering, product, and release management to align QA processes with development velocity and business goals.
Minimum Qualifications
8+ years in QA or software testing roles, including hands‑on test design, execution, and automation.
3+ years in QA leadership or management roles, overseeing teams and frameworks.
Strong technical understanding of modern QA tools, automation frameworks, and scripting or programming relevant to testing.
Proven experience with both manual (functional, exploratory) and automated (UI, API, integration, E2E) testing methodologies.
Demonstrated success integrating QA with CI/CD pipelines and release processes.
Solid understanding of test management systems (TestRail) and version control (Git).
Excellent communication and stakeholder management skills, with the ability to translate QA insights into business impact.
Proven ability to improve traceability, test coverage visibility, and cross‑team accountability.
Preferred Qualifications
Deep hands‑on experience with automation stacks such as Playwright, Cypress, Selenium/WebDriver, Appium, or Pytest.
Experience scaling QA operations and automation frameworks in large consumer‑facing or SaaS environments.
Background in mobile and web testing for educational or gaming products.
Familiarity with observability tools and APM platforms for post‑deployment validation.
Experience establishing QA metrics and reporting frameworks that guide executive decision‑making.
Total Compensation
The estimated salary range for a new hire in this position is $150,000 to $185,000 USD, depending on factors such as knowledge, skills, experience, and location. This position is also eligible for an annual discretionary bonus based on overall company performance and individual contributions.
Age of Learning currently provides
90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
A 401(k) program with employer match
15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year
Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions
Security Advisory
At Age of Learning, we prioritize a safe recruitment process. Communication will come solely from official Age of Learning email addresses, @aofl.com, or our verified LinkedIn Recruiter accounts - be cautious of deviations. We will never request sensitive personal information during the early application stages. Interviews are conducted via phone, in person, or Zoom - never through messaging apps. Job offers are communicated verbally and followed by written documentation via Docusign. Any requests for personal information will occur through secure channels only.
An Equal Opportunity Employer
Age of Learning, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender expression, age, physical or mental disability, medical condition, pregnancy, veteran or military status, marital status, sexual orientation, gender identity, domestic partner status, genetic information, or any other legally‑recognized protected basis under federal, state, or local laws, regulations, or ordinances. Age of Learning, Inc. (the “Company”) will consider qualified applicants with criminal histories pursuant to EEOC requirements and state applicable laws, e.g. New York City Fair Chance Act.
Employee/Applicant Privacy Notice
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$150k-185k yearly 5d ago
Contract Mandarin Document Review Attorney
Medium 4.0
San Francisco, CA jobs
Mandarin Document Reviewer
Contact Review - Washington, DC
Familiarity with document review workflows
Examples: Privilege/Responsiveness Review, Redactions, Conceptual Searching, First and Second Review, etc.
Experience with electronic document review technology
Examples: Relativity, Concordance, ViewPoint, etc.
Active bar admission in at least 1 U.S. Jurisdiction and status in good standing
Ability to read/write Mandarin Chinese.
Preferred Skills (Not Required)
Experience as a member of a document review team
Familiarity with Relativity 9.0 or higher version
2+ years of legal support experience
Hours & Location
Location (including opportunity for remote work) is established on a project‑by‑project basis
Hours (including the opportunity to work outside standard business hours) are established on a project‑by‑project basis
About Contact
Contact Review prides itself on finding high‑quality, high‑accountability, barred attorneys specifically tailored to the needs of our project. We seek attorneys to assist with document review, privilege review, expert testimony, legal research, and foreign language translation. Unlike other eDiscovery vendors, Contact fosters a culture where every project manager, programmer, engineer, reviewer, and analyst sees themselves as an extension of the projects' team. Here at Contact, we look for ways to improve efficiency, streamline workflows, and put our clients in the best possible position to weather the next storm.
For more information about Contact Review please visit: *************************************************************
Salary: $60 - $60 an hour
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$60-60 hourly 4d ago
Product Engineer - v0 Hybrid - New York City, San Francisco
Vercel.com 4.1
San Francisco, CA jobs
About Vercel:
Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.
Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.
About the Role:
We are looking for a Product Engineer to join the v0 team, focusing on building and optimizing the next generation of AI-powered developer tools. As part of the v0 team, you will play a pivotal role in enhancing our AI-driven code generation and developer experience tooling, helping teams ship faster with cutting-edge AI-assisted workflows.
You will work closely with product designers, AI researchers, and other engineers to develop intuitive and performant features that seamlessly integrate into the Vercel ecosystem. Your contributions will directly shape how developers interact with and benefit from AI-driven solutions in their workflows.
If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.
What You Will Do:
Develop and enhance AI-powered developer tools within the v0 ecosystem, improving code generation, automation, and seamless integration with Vercel.
Architect and implement performant, scalable, and reliable solutions that support AI-driven interactions in web development.
Collaborate cross-functionally with AI researchers, frontend/backend engineers, and product teams to push the boundaries of AI in developer experience.
Optimize and refine AI models to improve usability, performance, and accuracy in real-world developer workflows.
Ensure an exceptional user experience through thoughtful UI/UX design, leveraging frameworks like React and Next.js.
Stay ahead of emerging trends in AI and developer tooling, incorporating the latest advancements to enhance the v0 platform.
Diagnose and resolve complex issues, ensuring the reliability and performance of AI-powered experiences at scale.
About You:
5+ years of experience in full-stack development, with a strong emphasis on AI-powered or developer-focused tooling.
Proficient in JavaScript/TypeScript, with experience building modern web applications using React and Next.js.
Backend expertise in Node.js, Python, or Go, with a focus on developing scalable APIs and AI-driven services.
Experience working with AI models and APIs (e.g., OpenAI, fine-tuned models, or LLM-based applications).
Familiarity with cloud-based architectures and serverless platforms, particularly within the Vercel ecosystem.
A strong passion for developer experience and a deep understanding of how AI can enhance productivity.
Excellent problem-solving and communication skills, with the ability to work in a fast-paced, highly collaborative environment.
Benefits:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
The San Francisco, CA base pay range for this role is $196,000-$294,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
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$92k-122k yearly est. 4d ago
Remote Finance Data Analyst: Analyze, Model, Summarize
Labelbox 4.3
San Francisco, CA jobs
A leading analytics firm is seeking a Finance Associate to support analytical and operational finance work. This remote independent contractor role requires the review of financial datasets, assisting with model updates, and producing structured summaries. Ideal candidates will have strong analytical and spreadsheet skills and experience in finance or business operations. The position offers a flexible workflow with compensation of $45 to $90 per hour.
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$45-90 hourly 1d ago
Remote Electronics Engineer - AI Model Evaluator (Flexible Hours)
Handshake 3.9
San Francisco, CA jobs
A technology company is recruiting for a remote Electronics Engineer for an AI research project. You will work asynchronously to evaluate AI models based on your professional experience in electronics. This role requires at least 4 years of experience in engineering, where you will develop prompts for AI, evaluate responses, and contribute meaningful feedback. Flexibility in hours and work location makes it an ideal opportunity for professionals. Ideal for those looking to engage with AI in their field while maintaining their current professional commitments.
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$104k-142k yearly est. 5d ago
Senior Enterprise Sales Director NA Outside Sales - Enterprise FS Remote United States
Seismic 4.5
San Diego, CA jobs
About Us
Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page (Opens in a new tab). Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com. Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here (Opens in a new tab).
Overview
This is an Individual Contributor role.
We are looking for a driven and strategic Enterprise Sales Director to join our Financial Services Sales Team, focused on North America. In this senior individual contributor role, you will play a key part in accelerating our growth by both landing new enterprise logos and expanding relationships within our existing customer base. You will target major financial institutions - including banks, wealth managers, asset managers, insurers, and FinTechs-and act as a trusted advisor throughout complex sales cycles. This is a hybrid position requiring balanced expertise in generating new enterprise opportunities while driving growth and retention across current accounts.
Preferred locations include: Boston, San Diego, San Francisco, Chicago, NYC, New York, South Florida, Connecticut, and New Jersey.
Who you are
5+ years of enterprise software or SaaS sales experience, with experience focused on financial services clients in North America.
Demonstrated success in both net new acquisition and expanding strategic accounts, with a history of meeting or exceeding quota.
Deep familiarity with North American financial institutions - including their organizational structures, decision-making processes, and current challenges.
Proven ability to build and nurture C-suite and senior-level relationships (CRO, COO, CTO, CMO, Head of Distribution, etc.).
Excellent communication, storytelling, and negotiation skills; confident managing complex deals with long sales cycles.
Highly motivated self-starter with strong business acumen and a collaborative mindset.
What you'll be doing
Drive net new growth by sourcing and closing new business opportunities with North America's top financial institutions.
Expand strategic accounts by identifying upsell and cross-sell opportunities, building executive relationships, and increasing product adoption across business units.
Own the full sales cycle - from pipeline development to closing - with a focus on long-term value and partnership.
Develop and execute tailored account strategies that align with the client's business goals and challenges.
Lead multi-stakeholder engagements and collaborate internally with marketing, product, pre-sales, and customer success teams to shape winning solutions.
Maintain accurate forecasting and CRM hygiene, providing regular updates on territory performance and growth opportunities.
Represent the company at key industry events and client meetings as a senior face of our financial services go-to-market team.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here (Opens in a new tab).
Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are committed to fair and equitable compensation practices.
Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data.
The range listed below is the minimum to the maximum of our target hiring range.
Seismic's salary range for this position is: $130,000 USD - $150,000 USD.
This position is also eligible to participate in Seismic's incentive plans in addition to base salary.
The actual incentive amount will vary and will be subject to the terms and conditions set in the applicable incentive plan.
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$130k-150k yearly 5d ago
Senior Utility Transformation Leader - Remote
Clear Path Utility Solutions, LLC 4.6
Walnut Creek, CA jobs
A leading consultancy firm is seeking a Managing Consultant for Business Transformation, with over 10 years of experience in consulting. This role includes project leadership, client delivery, and business strategy development. The candidate should possess expertise in business transformation, change management, and stakeholder alignment. This position offers a competitive salary of $150,000.00 to $160,000 annually, and is fully remote.
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$150k-160k yearly 2d ago
Remote AI Trainer for Industrial Production Pros
Handshake 3.9
San Francisco, CA jobs
A leading job platform is seeking an experienced Industrial Production Manager for a unique opportunity to work on AI research projects. This role is fully remote, allowing flexible hours from anywhere. With at least 4 years of relevant experience, you'll be evaluating AI models based on your industry knowledge. Responsibilities include ensuring product quality and optimizing production processes while contributing to the advancement of AI tools. Join us to make a significant impact without needing specific AI experience.
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$32k-56k yearly est. 3d ago
Remote Senior Director - Tunneling & Resident Engineer
Medium 4.0
San Francisco, CA jobs
A leading project management firm in California is seeking an experienced leader for project management roles overseeing engineering and operational matters. This position requires a Bachelor's degree in engineering and at least 15 years of relevant experience. Responsibilities include project lifecycle management, client and team leadership, cost control, and risk management. The role entails developing business opportunities and ensuring compliance with internal policies. Competitive compensation ranges from $250,000 to $275,000 annually.
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$250k-275k yearly 2d ago
Integrations Engineer - Hybrid, Customer-Facing API Architect
Binti, Inc. 3.2
San Francisco, CA jobs
A dynamic software firm is seeking an Integrations Software Engineer based in San Francisco, CA. You will design and deliver integrations for the Binti platform, leading technical projects and optimizing integration pipelines. Ideal candidates should have a strong software engineering background, excellent communication skills, and a passion for solving real-world problems. Join a collaborative team in a hybrid work environment.
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A leading financial technology company in San Francisco is seeking an Engineering Manager for Security Engineering. This role involves leading and supporting Application Security and Security Operations teams, driving security strategy, and building collaborative environments. Ideal candidates will have over 3 years of experience in leadership, a strong software engineering background, and exceptional communication skills. The position offers a hybrid work model, with flexibility for remote work, plus competitive compensation.
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$90k-139k yearly est. 1d ago
Regulatory & Government Affairs Counsel - Remote
Point 4.2
Palo Alto, CA jobs
A financial services company based in Palo Alto is looking for an experienced Associate General Counsel to support regulatory compliance and government relations. The successful candidate will have a J.D., be eligible for in-house practice, and possess 4-7 years of relevant experience. Responsibilities include managing regulatory frameworks, collaborating with legislative representatives, and advocating for consumer finance standards. This role is remote-first, allowing flexibility while contributing to a mission-driven culture.
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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
We're looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Professional Services (ProServ) and Solutions Engineering (SE) organizations. Our mission in RevOps is to empower Intercom's go‑to‑market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences.
In this role, you'll be a pivotal strategic and operational partner to ProServ and SE leadership - bringing clarity, structure, and data‑driven insight to how these teams plan, deliver, and scale. The work you do will directly shape how we operate across the customer lifecycle, helping Intercom grow efficiently while delivering meaningful value to customers.
What will I be doing?
Design, refine, and manage scalable processes that improve how our SE and ProServ teams plan, deliver, and measure impact.
Build data‑driven frameworks and dashboards that bring visibility to performance, forecasting, and business outcomes - including POC effectiveness, attach rates, and post‑engagement performance of our AI Agent, Fin.
Partner with ProServ leadership to monitor Fin Activation Rate, Go‑Live Rate, and Time to Go‑Live, ensuring launches are efficient and customer outcomes are achieved on schedule.
Measure and analyze Utilization, Services Attach Rate, and Bookings/Margin performance to drive operational excellence and forecast delivery capacity.
Analyze trends and surface insights that influence strategic decisions and operational priorities.
Partner with cross‑functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution.
Own and continuously improve operational systems and tools - such as RocketLane and Salesforce - that power day‑to‑day execution.
Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast‑changing environment.
What skills do I need?
Bachelor's Degree.
5+ years of experience in Solutions Operations, ideally directly supporting ProServe & SE teams within a high‑growth SaaS or AI company. Experience with Partners preferred.
PSA Platform Experience: RocketLane or similar.
Advanced Data Modeling & Analytics: Expert Excel/Google Sheets; translate complex data into actionable insights.
Strong Project Management: Manage multiple projects from scope to delivery; organized & detail‑oriented.
Clear Communication: Concise written/verbal skills; adept at presenting insights to leadership.
Strategic Business Acumen: Translate solutions strategy into operational plans; proactive problem‑solver.
Experience with Tableau, Gong, SQL.
We are a well‑treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
In‑office bicycle storage
Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $128,700-$153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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