Customer Support Manager
Magna International Inc. job in Lowell, MA
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna New Mobility is a business unit inside Magna International leveraging Magna's technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles.
Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector.
Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.
Job Responsibilities:
As the Customer Support Manager for Magna New Mobility, you will lead a team dedicated to delivering exceptional customer experiences. Your role is critical in ensuring that our customers receive timely, effective, and empathetic support across all touchpoints. You will oversee daily operations, develop support strategies, and collaborate with cross-functional teams to continuously improve service quality and customer satisfaction.
Essential Duties and Responsibilities:
* Team Growth & Leadership: Grow, manage and mentor a team of customer support specialists, ensuring high performance and professional growth.
* Customer Experience: Drive a customer-first culture by ensuring inquiries and issues are resolved promptly and effectively.
* Process Improvement: Develop and implement support processes, tools, and best practices to enhance efficiency and scalability.
* Metrics & Reporting: Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores; provide regular reports to leadership.
* Escalation Management: Oversee complex or high-priority customer issues, ensuring timely resolution and clear communication.
* Cross-Functional Collaboration: Work closely with product, engineering, and operations teams to address recurring issues and improve offerings.
* Training & Development: Create onboarding and continuous training programs for support staff to maintain technical and product knowledge.
* Customer Feedback: Collect and analyze feedback to identify trends and opportunities for improvement.
Education / Experience:
* Bachelor's degree in Business, IT, or related field (or equivalent experience required.
* 5+ years in customer support or service roles required.
* 2+ years leadership experience preferred.
Special Knowledge / Skills:
* Strong leadership and team management abilities.
* Excellent communication and problem-solving skills.
* Familiarity with CRM systems and support tools (e.g., Zendesk, Salesforce).
* Ability to analyze data and drive decisions based on insights.
* Industry Knowledge: Understanding of mobility solutions, automotive technology, or SaaS products is a plus.
Physical Demands / Work Environment:
* Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer.
* Domestic and international travel up to 20 - 30%
Hiring Base Salary Range: $105,780 - $196,440 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate
Auto-ApplyTechnical Learning and Development Specialist
Magna International Inc. job in Lowell, MA
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna New Mobility is a business unit inside Magna International leveraging Magna's technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles.
Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector.
Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.
Job Responsibilities:
As the Technical Learning and Development Specialist for Magna New Mobility, you will design, implement, and manage training programs that empower employees and customers to effectively use our products and services. Your role is critical in ensuring that our workforce and clients have the knowledge and skills needed to succeed in a rapidly evolving mobility technology environment. You will collaborate with internal teams to create engaging learning experiences and continuously improve training effectiveness.
Essential Duties and Responsibilities:
* Training Program Development: Design and deliver training programs for employees, customers, and partners on Magna New Mobility products, services, and processes.
* Content Creation: Develop training materials, including presentations, manuals, e-learning modules, and videos.
* Onboarding: Lead onboarding programs for new hires to ensure a smooth integration into the organization.
* Customer Training: Organize and conduct training sessions for customers to maximize product adoption and satisfaction.
* Needs Assessment: Identify training needs through surveys, performance data, and feedback; adjust programs accordingly.
* Performance Measurement: Track and analyze training effectiveness using KPIs and feedback; implement improvements.
* Technology Integration: Utilize learning management systems (LMS) and other tools to deliver and manage training content.
* Collaboration: Work closely with product, engineering, and customer success teams to ensure training content is accurate and up-to-date.
Education / Experience:
* Bachelor's degree in Education, Business, HR, or related field. Master's preferred.
* 5+ years in training, learning & development, or instructional design roles required.
* Prior experience with program/training material development required.
* Experience in technology or automotive industry is a plus.
Special Knowledge / Skills:
* Strong presentation and facilitation skills.
* Ability to create engaging and effective training content.
* Familiarity with LMS platforms and e-learning tools.
* Excellent communication and organizational skills.
Physical Demands / Work Environment:
* Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer.
* Domestic and international travel less than 10%
Hiring Base Salary Range: $105,780 - $1196,440 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.
Keyword: Customer Enablement Manager, Technical Enablement Specialist, Solutions Enablement Consultant, Customer Education Manager, Technical Content Developer, Product Training Specialist, Customer Success Training Manager, Knowledge Management Specialist
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate
Auto-ApplyCustomer Success Manager
Magna International Inc. job in Lowell, MA
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics.
Job Responsibilities:
As a Customer Success Manager focused on manufacturing clients, you will ensure that our autonomous mobile robot (AMR) solutions deliver measurable value across factory floors and production environments. You'll guide customers through pre-sale, deployment, integration, and optimization, helping them transform their material handling and intralogistics operations. You'll work closely with cross-functional teams including Engineering, Product, Solutions, and Support to drive customer satisfaction, retention, and growth.
Essential Duties and Responsibilities:
* Customer Onboarding & Enablement: Lead onboarding for manufacturing clients, ensuring seamless integration of AMRs into existing workflows and systems.
* Operational Optimization: Collaborate with plant managers and operations teams to identify bottlenecks and optimize AMR routes, task assignments, and fleet performance.
* Relationship Management: Serve as the primary point of contact for manufacturing customers, building long-term partnerships and ensuring satisfaction.
* Technical Coordination: Work closely with engineering and support teams to resolve issues related to robot performance, connectivity, and safety compliance.
* Training & Documentation: Deliver tailored training sessions and create documentation to support operators, maintenance teams, and supervisors.
* Customer Health Monitoring: Track KPIs such as uptime, task completion rates, and ROI to proactively address risks and drive continuous improvement.
* Feedback Loop: Capture customer insights to inform product development and feature enhancements specific to manufacturing use cases.
* Retention & Growth: Drive renewals and identify opportunities for expansion, such as additional robot deployments or new facility rollouts.
Job Requirements:
* Bachelor's degree in Engineering, Industrial Automation, Business, or related field.
* 7+ years of experience in customer success, technical account management, or operations within manufacturing or industrial automation.
* Strong understanding of factory operations, lean manufacturing principles, and AMR technologies.
* Excellent communication and stakeholder management skills.
* Willingness to travel to customer sites as needed. (30%)
Special Knowledge / Skills:
* Experience with robotics integration in manufacturing environments.
* Familiarity with industrial software systems (MES, ERP, SCADA).
* Knowledge of safety standards and compliance in industrial settings.
* Proficiency with CRM tools (e.g., SalesForce) and customer success platforms.
Hiring Base Salary Range: $105,780 - $196,440 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Electronics
Auto-ApplyOperations Team Lead - 3rd Shift
Groveland, MA job
The Operations Team Lead responsibilities will include but not be limited to schedule attainment & ensuring processes/procedures are followed to build products in a timely manner while achieving Safety, Quality, and Productivity metrics. This may include assembly, fabrication, paint, or materials. The lead role is responsible for ensuring the processes and procedures are being followed to build a quality product in a timely manner while maintaining all safety and good housekeeping practices.
Why work with us?
* Benefits are effective on day one for all full-time direct hires.
* Training programs are available to help guide team members and develop new skills.
* Growth Opportunities - there are immense opportunities to grow your career.
* You will be part of a Global Company - our family brands are backed by Daikin Industries, LTD.
Position Responsibilities:
* Delegate assignments of employees to various workstations to maximize production and achieve daily targets
* Train and direct employees on how to run the equipment; work processes, quality assurance, safety, machine/tool operations and 5S.
* Set-up, troubleshoot and identify preventative maintenance, measures to ensure ready for use
* Assist with change overs
* Prepare scheduling for production team.
* Prepare and complete all daily required documentation including production reporting.
* Ensure the department is following quality and safety procedures set forth by the company.
* Practice good housekeeping, safe work habits and follow safety protocols
* Perform other duties as assigned.
Nature and Scope:
* Works under minimal supervision.
* Resolves most questions and problems as tasks are frequently non-routine.
* Assists in orienting and training others.
Knowledge and Skills:
* Knowledge of production equipment and processes preferably within duct, fiberglass environment
* Working knowledge of MS Office - Outlook, Word, and Excel and familiar with database applications - MAPICS
* Ability to train, coach and mentor others, ability to develop professional working relationships among employees
* Ability to read and interpret production schedules and equipment documents
* Ability to perform precise measurements and use mechanical equipment and troubleshooting.
* Must be able to effectively communicate verbally and written with both internal and external customers and departments
* Effective organizational skills and time management skills including ability to prioritize and multi-task.
* High level of attention to detail and accuracy.
* Ability to establish positive working relationships with internal and external customers and employees.
* Ability to use good judgement and strong work ethics and integrity on the job.
* Ability to safely and efficiently operate a forklift as needed - in-house training and certification is required
* Ability to understand and follow procedures, work instructions and company policies including safety protocols
Experience:
* 3 to 5 years of manufacturing experience.
* 1 plus year in a lead/trainer role
Education:
* High School Diploma or equivalent.
* Vocational training/certifications a plus
People Management: No
Physical Requirements/Working Environment:
* Must be able to perform essential responsibilities with or without reasonable accommodations
Reports to:
* Supervisor/Manager of MFG
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. Include a statement on commitment to diversity and inclusivity.
Counter Sales Associate 3
Somerville, MA job
The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.
Position Responsibilities may include:
* Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
* Provide excellent customer service via face to face, phone calls and e-mails.
* Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
* Recommend alternate products based on cost, availability or specifications as needed.
* Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
* Generate new and repeat sales by providing product and technical information in a timely manner.
* Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
* Provide accurate information regarding availability of in-stock items.
* Assist customers with warranties and returns.
* Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments.
* Train new customer service / inside sales representatives.
* Periodically reach out to customers to determine satisfaction with the organization, products, and services
* Maintain records and prepare reports on sales activities.
* Expand knowledge of HVAC products and keep current with latest trends within the industry
* Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
* Understand and follow work instructions, operating procedures, and company policies.
* Participate in additional projects/activities to support ongoing business needs.
Nature & Scope:
* Works within well-defined instructions
* Uses established procedures and works under supervision to perform assigned tasks
* Work is closely supervised
Knowledge & Skills:
* Extensive knowledge of HVAC equipment/products is required
* General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
* Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;
* Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
* Good phone etiquette and e-mail etiquette
* Ability to deal with high-volume customer traffic
* Effective verbal skills - must be able to explain fairly technical parts of information clearly
* Written skills - must be able to effectively & timely communicate via e-mail with customers & accurately input orders
* Effective organizational skills and time management skills including ability to prioritize and multi-task
* High level of attention to detail and accuracy
* Ability to establish positive working relationships with internal and external customers and employees
* Ability to use good judgment and strong work ethics and integrity on the job
* Ability to understand and follow procedures, work instructions, and company policies
Experience:
* 6+ years of progressive sales experience
* 5 plus years in the HVAC industry
Education/Certification:
* High School diploma or GED equivalent, some college preferred - HVAC certification preferred
People Management: No
Physical Requirements / Work Environment:
* Must be able to perform essential responsibilities with or without reasonable accommodations
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Senior QA Engineer
Magna International Inc. job in Lowell, MA
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna New Mobility is a business unit inside Magna International leveraging Magna's technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles.
Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector.
Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.
Job Responsibilities:
As a Senior Quality Assurance Engineer at Magna New Mobility, you will play a key role in setting up the testing strategy and tools for testing cloud software systems and features from the ground up.
Responsibilities:
* Test a wide range of cloud technologies both in isolation and within the larger product ecosystem.
* Focused on finding and categorizing bugs, ensuring feature completeness and assessing reliability and performance of cloud systems.
* Focus on automation to perform repetitive testing tasks as well as regression testing covering various versions of end user client software.
* Testing expertise for our team and be a constant advocate for our customers.
* High level of coding aptitude combined with a demonstrated passion for Quality Assurance and be responsible to own and drive complex projects.
Qualifications:
* B.S. Degree in Computer Science or equivalent work experience
* 5-7 years of experience working as a Quality Assurance Engineer
* 3+ years' experience in automation testing
* 3+ years' experience in manual testing
* Strong experience in API and Backend testing of cloud technologies
* Strong coding experience with automated testing frameworks, tools and services
* Experience in at least one modern programming language such as Go or Python
* Has excellent troubleshooting skills.
* Robotics background
Preferred Qualifications:
* Strong experience in API and Backend testing of cloud technologies.
* Fluency in programmatic-level testing, user-level automation and API level testing.
* Experienced in Agile or Scrum software development methodologies.
* Experience working in a lab environment.
Hiring Base Salary Range: $85,670 - $159,110 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate
Auto-ApplySr. Designer - ECAD
Magna International Inc. job in Lowell, MA
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics.
Job Responsibilities:
Responsible for all aspects of automotive printed circuit board (PCB) design, including layout, design verification, and post-processing. The PCB Designer must operate independently to create electronic PCB layouts based on schematics and design requirements, collaborating closely with Electrical Engineers.
Your Responsibilities:
* Design and layout multi-layer, high-density PCBs for automotive applications.
* Adhere to mechanical PCB Keepout zones to ensure proper assembly and mating with other components.
* Liaise with PCB suppliers to understand fabrication capabilities and requirements.
* Collaborate with manufacturing teams to produce manufacturable and reliable PCB designs.
* Work with EMC specialists and design engineers to incorporate electromagnetic compatibility and other design constraints.
* Apply best practices in PCB layout to ensure electrical integrity, manufacturability, and compliance.
* Manage ECAD library models to support efficient and accurate design processes.
* Review and verify PCB designs to ensure they meet project specifications and quality standards.
Who we are looking for:
* College Diploma or higher in Electronics Technology or related field.
* Minimum of 3 years' experience in PCB layout, especially within the automotive industry.
* Proficiency with Altium Designer workflow and tools.
* Valor NPI experience is desirable.
* Solid understanding of EMC requirements and PCB manufacturing processes.
* Knowledge of managing ECAD libraries and supporting design lifecycle.
* Excellent verbal communication skills and the ability to collaborate effectively with cross-functional teams.
Physical & Other Requirements:
* Manual dexterity to operate office equipment, including computers and design tools.
* Effective communication skills for interacting with team members and external contacts.
Hiring Salary Range: $80,000 - $120,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data)
This role is not eligible for visa sponsorship. Candidates must have current and ongoing authorization to work in the United States.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Notice regarding the use of AI:
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system.
These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team.
Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Magna Electronics
Auto-ApplyStudent, Engineering Software
Magna International Inc. job in Lowell, MA
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics.
Job Responsibilities:
About the Role:
We are searching for a talented Robotics Engineering intern to contribute to our Tech Strategy Pre-Development team in Lowell, MA. You'll be building the future of safe driving by crafting clever algorithms and software for Advanced Driver-Assistance Systems (ADAS). You will have the opportunity to tackle multidisciplinary challenges involving robotics and Machine Learning. You'll also design simulations to test and validate these algorithms.
Your responsibilities:
* Develop algorithms for L2/L2+ ADAS modules in C++/Python
* Curate data and train/deploy deep neural networks for perception and planning
* Create experiments to profile algorithm performance
* Develop tools for testing and evaluation
* Build simulation environments for testing and synthetic data generation
Who We are looking for:
* Pursuing a Bachelor's or graduate degree in Computer Science, Robotics, Computer Engineering or an equivalent field.
* Relevant research / project experience in one or more of the following areas: Simulation, multi-object tracking; sensor fusion; machine learning; mapping & localization; motion planning; controls
Preferred qualifications:
* Experience with software development in C++, Python (using OOP concepts)
* Experience working with data from one or more sensors (radar, camera, lidar, ultrasonics, etc.)
Special Knowledge / Skills:
* Experience with robotics middleware (ROS, ROS2, etc.)
* Experience with modern software tools and design patterns
Physical Demands / Work Environment:
* Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer.
* In-person at Magna - Lowell, MA
* Duration 6 months
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Student / Co-Op
Group:
Magna Electronics
Auto-ApplySenior UX Researcher
Magna International Inc. job in Lowell, MA
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna New Mobility is a business unit inside Magna International leveraging Magna's technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles.
Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector.
Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.
Job Responsibilities:
About the Role
We're moving fast post-launch-and this is your chance to help shape the future of user research at Magna New Mobility.
As a Senior UX Researcher, you'll be one of the earliest members of the UX team and a key player in establishing how we learn, validate, and scale. Reporting to the Senior UX Designer, you'll lead research efforts across the product lifecycle and help define the systems, practices, and principles that guide our user-centered culture.
You'll design and run high-impact studies, collaborate across design, product, and engineering, and bring deep user insight to the way we define and build robotic and digital experiences.
What You'll Do
* Lead mixed methods UX and consumer insights research across the product lifecycle, including generative, formative, and evaluative studies
* Design and execute qualitative research using interviews, ethnographic observation, concept testing, and usability studies
* Conduct quantitative research (e.g., surveys, segmentation, MaxDiff, conjoint analysis) to inform positioning, targeting, and prioritization
* Synthesize insights into compelling, actionable findings that influence product direction
* Shape our internal research ops: tools, templates, documentation, and ethical best practices
* Collaborate with product managers, engineers, & designers to align research with product strategy
* Promote user empathy and champion the voice of the customer across disciplines
* Participate in product strategy workshops, design sprints, and concept validation sessions
* Help define how research informs AI and robotics-based product behavior
* Perform other responsibilities as assigned
What You'll Bring
* 5+ years of experience in UX, user research, or consumer insights-ideally with hardware and software products
* Strong skills in both qualitative and quantitative methods
* Experience with survey design, sampling strategy, and statistical techniques (e.g., cluster analysis, factor analysis)
* Proven ability to design lean, scrappy research in fast-moving, ambiguous environments
* Experience working on 0-1 products or entirely new product categories
* Comfort working with Figma
* Exceptional communication and storytelling skills; You know how to turn insight into action
* A collaborative, curious, and user-obsessed mindset
Nice to Haves
* Exposure to Agile workflows and working on product teams
* Experience using Jira and Confluence for collaboration
* Familiarity with Pendo for product analytics, in-app guidance, or NPS collection
* Experience or interest in working with AI-enhanced experiences or robotics is a plus
* Hands-on experience conducting research for hardware or integrated hardware-software products
Hiring Base Salary Range: $85,670 - $159,110 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate
Auto-ApplySolutions Engineering Manager
Magna International Inc. job in Lowell, MA
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna New Mobility is a business unit inside Magna International leveraging Magna's technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles.
Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector.
Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.
Job Responsibilities:
As a Solutions Engineering Manager at Magna New Mobility, you're not just designing systems-you're creating smarter, safer ways for manufacturers to work. From strategizing with customers to understand their goals to guiding your team through the design and integration of Autonomous Mobile Robot (AMR) solutions you will have impact across the organization. The ideal candidate should have experience implementing solutions from concept to deployment in a manufacturing environment.
If you thrive on solving complex challenges and leading innovation in robotics, this role puts you at the center of the mobility revolution.
Essential Duties and Responsibilities:
* Team Leadership: Manage and mentor a team of solutions engineers responsible for designing, deploying, and supporting AMR systems in manufacturing facilities.
* Customer Engagement: Collaborate with manufacturing clients to understand operational challenges and design tailored AMR solutions that integrate with existing workflows and systems.
* Solution Design: Oversee the development of technical proposals, layouts, and integration plans that align with customer requirements and manufacturing best practices.
* Cross-Functional Collaboration: Work closely with Customer Success, Product, Deployment, and Engineering teams to align customer feedback with product capabilities and solution design.
* Technical Expertise: Serve as a subject matter expert on AMR technologies, industrial automation, and manufacturing processes.
* Process Improvement: Continuously refine customer qualification methodologies, documentation, and tools to improve scalability and efficiency.
* Customer Success Support: Partner with Customer Success and Support teams to ensure long-term customer satisfaction and system performance.
Job Requirements:
* Bachelor's or Master's degree in Engineering, Robotics, Manufacturing, Industrial Automation, or related field.
* 7+ years of experience in solutions engineering, systems integration, or technical project management in manufacturing or automation.
* Proven leadership experience managing technical teams.
* Deep understanding of manufacturing operations, lean principles, and automation technologies.
* Strong communication and stakeholder management skills.
* Willingness to travel to customer sites as needed. (25%)
Special Knowledge / Skills:
* Experience with AMR platforms and fleet management systems.
* CAD proficiency for layout and workflow design.
* Knowledge of safety and compliance standards in manufacturing environments.
* Experience with Agile or hybrid project management methodologies.
Hiring Base Salary Range: $105,780 - $196,440 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate
Auto-ApplySr. DevOps Engineer
Magna International Inc. job in Lowell, MA
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna New Mobility is a business unit inside Magna International leveraging Magna's technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles.
Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector.
Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.
Job Responsibilities:
We are seeking a Senior Cloud DevOps Engineer to design, implement, and support scalable, secure, and resilient cloud infrastructure. This role will drive our infrastructure automation, cloud services, and CI/CD practices across environments, with a strong emphasis on AWS, Kubernetes, and infrastructure-as-code tooling.
You'll be part of a high-performing team focused on rapid delivery, system reliability, and continuous improvement. Working at Magna means collaborating with engineers and designers who bring decades of experience across multiple disciplines and are passionate about building high-impact systems.
Essential Duties and Responsibilities:
* Design and manage infrastructure using AWS, Kubernetes, and Terraform.
* Build and support CI/CD pipelines to enable efficient and reliable deployments.
* Automate infrastructure provisioning and configuration using tools like Ansible, Puppet, or Chef.
* Write and maintain infrastructure-as-code and configuration-as-code for all environments.
* Monitor, troubleshoot, and optimize infrastructure performance, availability, and cost.
* Integrate and manage third-party tools, plug-ins, and internal scripts as needed.
* Create and maintain technical documentation, including runbooks and architecture diagrams.
* Participate in on-call rotations and contribute to improving incident response processes.
* Collaborate cross-functionally to ensure infrastructure meets application and business needs.
Qualifications:
To perform this job successfully; an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
* Bachelor's degree in computer engineering / Software Engineering / Electrical Engineering / Computer Science or equivalent
Experience
* 7+ years of experience working as Devops engineer.
* 7+ years of DevOps, SRE, or infrastructure engineering experience.
* 5+ years of hands-on experience with cloud platforms, especially AWS (GCP or Azure a plus).
* Strong Linux administration skills in production environments.
* Experience managing Kubernetes clusters and containerized workloads (Docker).
* Expertise in Terraform and infrastructure automation practices.
* Proficiency in scripting with Python and Bash.
* Experience with tools like Git, Jenkins, and artifact repositories.
* Familiarity with networking fundamentals such as DNS, DHCP, VPN, and LDAP.
* Experience with monitoring and logging systems such as Prometheus, Grafana, ELK, or equivalent.
* Strong understanding of cloud networking, VPCs, security groups, and IAM policies.
* Comfortable working with Agile teams and tools like JIRA and Confluence
* On-call rotation required
Nice To Have
* Experience with Helm and managing Kubernetes via Helm charts.
* Exposure to hybrid environments (cloud + on-prem).
* Familiarity with secrets management tools (e.g., HashiCorp Vault, AWS Secrets Manager).
* Experience mentoring engineers or leading DevOps initiatives.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* May be required to sit and/or stand in excess of 6 hours.
* May be required to lift, push and/or pull up to 40 pounds.
* Able to conduct normal amount of work at a computer.
* Average mobility to move around a manufacturing environment.
* May require travel.
Hiring Base Salary Range: $85,670 - $159,110 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate
Auto-ApplyEngineering Technician
Magna International Inc. job in Lowell, MA
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics.
Job Responsibilities:
The HW Technician is responsible for the construction, modification, repair and/or verification of automotive electronic circuits & assemblies as directed by Design Work Requests. The HW Technician provides technician services to multiple project teams in a variety of assignments including small scale electronic circuits, wire harnesses, test boxes, test equipment & services, and vehicle systems support.
Your Responsibilities
* Work with Product Design, HW Engineering Team(s) or associated engineers to deliver assigned work products on time and of with quality.
* Build, modify, and/or repair custom electronic circuit assemblies. Hand solder small scale electronic components including fine pitch SMD & through hole devices.
* Build, install, and maintain custom wiring harnesses for test equipment or vehicle applications.
* Build custom electrical break-out boxes and prototype electronic circuit boards.
* Build or modify custom mounting hardware, brackets, & fixtures as required.
* Troubleshoot test equipment electrical and mechanical systems. Coordinate efforts to repair or update equipment or systems as needed.
* Operate test lab equipment and shop machinery. Conduct monitoring and testing activities as directed.
* Analyze and verify any issues discovered and review data with associated engineers. Prepare written reports as required.
* Assure customer confidentiality in all communications and actions.
* Work independently, and in conjunction with the project team, as required. Represent the HW Engineering Department in cross functional team meetings as required.
* Complete all administrative assignments and ensure adherence to internal standards, safety, cleanliness, and organization of all work products. Follow development processes as required. Assure Product Assurance Lab policy is followed (i.e. - TS16949, ISO17025) for project team work.
* Overtime & Off-shift work may be required on an occasional basis
Who we are looking for
* Associates Degree in Electronics Technology, or equivalent, is desired. Equivalent electronics experience and/or post High School, or military training may be acceptable.
* Five or more years of related job experience desired, automotive safety systems experience preferred. Experience in an automotive accredited lab is a plus.
* Knowledge of automotive electronic components, products & assemblies.
* Strong interpersonal skills to work in a team environment, strong verbal communication skills.
* Must be proficient with hand tools and related items.
* Must be proficient with hand soldering small scale electronic components.
* Strong problem solving skills to aid in analysis and physical troubleshooting of electronic products.
* Ability to create new, unique tools or fixtures to aid in job performance is a plus.
* Experience with power supplies, multi-meters, oscilloscopes, logic analyzers, etc. is preferred.
* Must have basic computer skills (i.e. - Excel, Word, e-mail). Familiarity with CAD / Schematic / Drawing applications is a plus.
Physical Requirements:
* · The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* · Manual dexterity required to operate office, laboratory, shop, and test equipment.
* · Ability to stand for extended periods of time
* · Ability to work on automotive vehicles in a garage environment.
* · Ability to communicate effectively with employees and outside contacts.
* · Ability to lift items up to 50 lbs.
Hiring Salary Range: $65,000 - $85,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data)
This role is not eligible for visa sponsorship. Candidates must have current and ongoing authorization to work in the United States.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Notice regarding the use of AI:
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system.
These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team.
Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Magna Electronics
Auto-ApplySolutions Engineer, Autonomous Mobile Robots
Magna International Inc. job in Lowell, MA
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna New Mobility is a business unit inside Magna International leveraging Magna's technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles.
Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector.
Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.
Job Responsibilities:
Magna is seeking a highly motivated Solutions Engineer to join the New Mobility Group. The Solutions Engineer will work closely with our Pre-Sales Team & Customers by providing deep technical support for Magna's autonomous mobile robotics (AMR) manufacturing material handling solutions. This role will involve working with prospective customers' technical industrial/manufacturing teams to assess/redefine their material handling needs. The Solutions Engineer will address questions and roadblocks related to Magna's AMR Solution through a structured qualification process including but not limited to onsite visits. This role involves 30% travel. Candidates should have experience in material handling or industrial/manufacturing environments.
Your Responsibilities
* Collaborate with customers as the primary technical solution expert, leading interactions to ensure successful outcomes.
* Travel 30% within a respective region, including scheduled or last-minute visits, with overnight travel varying depending on location
* Develop concept system designs using CAD to include robot counts, productivity estimates and description of operations.
* Provide technical support and insight on discovery and roadmap calls.
* Facilitate system demonstrations and site visits for prospects.
* Analyze data to assess customer requirements and optimize solutions.
* Support the sales team in proposal development to include ROI and savings estimates.
* Collaborate with customers' technical staff to support implementation efforts.
* Provide technical context in competitive comparison calls.
* Represent Magna's New Mobility group during onsite customer visits.
Who we are looking for
* BS in Industrial Engineering, Manufacturing Engineering, Mechanical Engineering, or equivalent experience.
* 3+ years in robotics industrial / manufacturing environment experience
* Proven customer-facing experience with a strong ability to communicate complex technical solutions.
* Strong project management skills, with the ability to manage multiple concurrent projects and meet deadlines.
* Strong understanding of manufacturing use cases, layouts, and automation solutions.
* Proficiency in manufacturing execution systems (MES) and related logistics business software.
* Expertise in data analysis to assess customer needs and design efficient systems.
* Proficient in CAD software for designing material handling systems.
* Highly proficient with MS Office tools, including Excel, PowerPoint, Word, Visio, and others.
Your preferred qualifications
* Familiarity with autonomous robots and system limitations
* Knowledge of Manufacturing Execution System (MES) integration a plus.
* Experience working in manufacturing floor or logistics preferred
Hiring Base Salary Range: $66,880 - $124,200 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate
Auto-ApplyGroup Product Manager - Unified Factory
Magna International Inc. job in Lowell, MA
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna New Mobility is a business unit inside Magna International leveraging Magna's technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles.
Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector.
Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.
Job Responsibilities:
About the Team
Magna New Mobility is building the future of automation in manufacturing and logistics. Our team is at the forefront of autonomous mobile robotics (AMRs), fleet orchestration, and Unified Factory software platforms, enabling smarter, safer, and more efficient industrial operations. We combine robotics, AI, and software-driven automation to transform how factories and supply chains operate at scale.
About the Role
We are looking for a Group Product Manager (GPM) to lead product strategy and execution across Magna's AMR software control systems, fleet orchestration, and Unified Factory software platform. In this role, you will manage a team of product owners and collaborate closely with engineering, design, operations, and business stakeholders to deliver products that reshape industrial automation.
You will own the vision, roadmap, and execution across multiple product lines-from real-time AMR navigation and fleet management to IoT-enabled forklift routing, analytics, and integration with industrial systems. This is a high-impact leadership role with visibility across Magna's global operations.
What You'll Do
* Lead Product Strategy & Vision - Define and communicate the long-term strategy for AMR software, Unified Factory orchestration, and supporting analytics platforms.
* Manage & Mentor Product Teams - Guide product owners/managers in backlog management, roadmap planning, and execution, ensuring alignment across robotics, cloud, and industrial automation.
* Drive Cross-Functional Execution - Collaborate with engineering, hardware, and operations teams to deliver integrated solutions that connect AMRs, forklifts, cloud systems, and factory platforms.
* Shape the Roadmap Across Product Lines - Prioritize features spanning AMR navigation/localization, fleet coordination, IoT forklift integration, cloud analytics, and factory-wide orchestration.
* Translate Business Needs Into Product Outcomes - Engage with plant operators, logistics teams, and executive stakeholders to ensure solutions deliver measurable value in efficiency, safety, and scalability.
* Measure Impact & Drive Continuous Improvement - Use data, system performance metrics, and customer feedback to refine strategy and product execution.
* Evangelize Products Across Magna - Communicate progress, wins, and roadmap priorities to leadership and customer groups globally.
What We're Looking For
* 8+ years of experience in product management, including leading multiple product lines or managing product teams (GPM, Sr. PM, or equivalent).
* Experience in robotics, automation, IoT, or complex B2B software systems (exposure to AMRs, fleet management, or industrial software strongly preferred).
* Proven ability to set vision and strategy while driving day-to-day execution.
* Experience with Agile methodologies, backlog management, and leading cross-functional product delivery.
* Strong communication and stakeholder management skills, with ability to influence at all levels of the organization.
* Passion for automation, robotics, and industrial transformation.
This role offers a unique opportunity to shape the future of factory automation-leading teams building real-world solutions in robotics, IoT, and software-driven orchestration at global scale.
Hiring Base Salary Range: $105,780 - $196,440 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate
Auto-ApplyValidation Engineer
Magna International Inc. job in Lowell, MA
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics.
Job Responsibilities:
The Validation Engineer is responsible for ensuring the successful operation of advanced automotive radar systems within the data collection fleet through test definition, data collection, high-level data performance analysis, strong interaction with the Radar Signal Processing team. Responsibilities include, setting up vehicles with Radars, reference systems and data acquisition systems. Both bench-level and vehicle-level verification and validation will be necessary; additionally, assisting in resolving problems and issues that occur during installation in customer vehicles will be required.
Your Responsibilities:
* Full understanding of the data acquisition system and associated interfaces
* Setup vehicle which includes Radars, Reference Cameras, Lidars, DGPS, Data Acquisition racks and cablings.
* Conduct test drives to make sure vehicle is setup as required
* Review daily vehicle setup needs for data collection and coordinate work plan with data collection team
* Review and analyze product requirements to design and develop testing artifacts and provide inputs to product development teams on missing/deficient requirements.
* Design, develop, and deploy validation test fixtures etc. to validate Radar sensor
* Participate in process action teams as part of the global product engineering development process improvement activity.
* Participate in continuous improvement efforts, research, recommends and initiates implementation of enhancements to product, processes and programs.
* Generate and maintain all necessary validation engineering documentation and data to ensure traceability and compliance to company procedures and application standards.
* Other duties as assigned by your supervisor
Who we are looking for
Education
* BS in Electrical/Mechanical Engineering
Experience
* 5+ years of experience in vehicle setup and testing
Your preferred qualifications:
* Expert knowledge in testing and validation processes
* Good understanding of software, electronics and hardware design
* Familiarity with Automotive CAN and Ethernet network
* Experience with reviewing and executing test plan
* Must possess an unrestricted and valid US issued driver license.
* Flexible work schedule requires to accommodate early morning or weekend work
* Automotive industry background is a plus
* Proven ability to deliver technical assignments
* Excellent team player with proven leadership ability
* Excellent communication skills, both written and verbal
* Some domestic and international travel may be required
Hiring Salary Range: $75,000 - $110,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data)
This role is not eligible for visa sponsorship. Candidates must have current and ongoing authorization to work in the United States.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Notice regarding the use of AI:
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system.
These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team.
Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Magna Electronics
Auto-ApplySenior Solutions Architect - Industry 4.0 , IIoT
Magna International Inc. job in Lowell, MA
What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.
Job Responsibilities:
Magna New Mobility is seeking an IoT Solutions Architect to join our Software Platform team. We are building the next generation orchestration platform with hand on applications for a variety of users within Magna. In addition, we are focused using rich data to bring efficiency to material handling workflows through several software, robotics, and hardware solutions. The IoT Solutions Architect will bridge the gap between business needs and digital manufacturing technologies, ensuring both sides communicate effectively. #LI-Hybrid
Key Responsibilities
* Serve as a liaison between business needs and digital manufacturing technologies, ensuring both sides communicate effectively.
* Lead the assessment and development of architectures, focusing on integrating industrial robots and IoT software products within factory systems.
* Have a strong background in creating IT architectures and working collaboratively with teams in manufacturing environments.
* Ensure that industrial software solutions are built in alignment with key manufacturing processes to enhance efficiency.
* Work closely with key stakeholders to understand and address current and future challenges, needs, and opportunities.
* Provide valuable insights into emerging technology trends and potential disruptions, advocating for innovative advancements.
* Have full lifecycle experience in developing and deploying solutions in real-world manufacturing environments.
* Open to traveling up to 20% of the time to support work-related activities.
Key Qualifications/Requirements
* Bachelor's degree or equivalent in Engineering, Information Technology, Business, or a closely related field.
* Strong understanding of how manufacturing relates to other Industry 4.0 value stream capabilities (supply chain, product development, customer experience, etc.).
* Ability to translate strategic business goals into clear vision and operating model objectives.
* Ensuring that business and IT architectures support the execution of the business strategy.
* Experience with MES, WMS, and manufacturing integrations.
* 7 years of experience in information systems environment in the Manufacturing and Industrial Automation domain
* Experience in Manufacturing IT Systems integration.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate
Auto-ApplyHardware Test Engineer
Magna International Inc. job in Lowell, MA
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics.
Job Responsibilities:
The Hardware Test Engineer is responsible for developing, maintaining, and executing automated test routines and data analysis for radar sensors used in various automotive applications. The role requires a strong understanding of radar principles and system-level troubleshooting skills. Experience with C and C++ programming is desirable.
Your Responsibilities:
* Develop automated test workflows for configuration, measurement, and data acquisition of radar sensors.
* Interface test software with sensors and test equipment via CAN, LAN, USB, GPIB, and RS-232 protocols.
* Analyze test data, generate reports, and document findings.
* Collaborate with Systems, Hardware, and Software teams to define and document test requirements and procedures.
* Maintain comprehensive documentation of the test software development process.
* Manage configuration control and versioning of test software releases.
* Execute testing activities in accordance with company processes and quality standards.
Who we are looking for:
* Bachelor's degree in Computer Science, Electrical Engineering, or related field (BSCS, BSEE, or equivalent).
* 4 to 8+ years of hands-on experience in automated test development within the automotive or electronics industry.
* Proficiency in Python, LabVIEW, MATLAB, C, and C++.
* Experience working with radar target simulators (RTS), spectrum analyzers, oscilloscopes, CAN interfaces, signal/waveform generators, temperature controllers, solid-state relays, and power supplies.
* Strong troubleshooting skills at system and hardware levels.
Physical & Other Requirements:
* Manual dexterity to operate office equipment and test hardware.
* Effective communication skills for collaboration with internal teams and external contacts.
*
Hiring Salary Range: $75,00 - $110,000 (Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity and alignment with market data)
This role is not eligible for visa sponsorship. Candidates must have current and ongoing authorization to work in the United States.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Notice regarding the use of AI:
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system.
These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team.
Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Magna Electronics
Auto-ApplyRegional Sales Manager
Somerville, MA job
The Regional Sales Manager's primary responsibility is to grow the region exponentially through consultation and education of distributor's principles, senior staff, marketing and sales staff. Meet with distributor principles and their management team along with their customers, new dealers, and sales team to promote company products and services. Approve distributor pricing rebates levels and program requests. Resolve market conflict between the different distribution channels that are in shared territories while growing overall market share. Travel and work trade shows, open houses, and other promotions as needed. Provide support to distribution to reach plan goals.
This position requires travel throughout MA, RI and CT. 75% of travel required.
May include:
* Conduct meetings with customers, new dealers, and sales team to promote company products and services including building relationships internally and externally.
* Travel and work trade shows, open houses, and other promotions as needed.
* Liaison between Distributor and Daikin, communicating with departments to ensure concerns and problems are solved immediately and exceeding customer expectations. Conduct distributor visits as required.
* Assist in planning and forecasting.
* Work with Distributor principals in establishing criteria and potential locations for expansion.
* Select, train, supervise and evaluate District Sales Managers and Inside Sales Engineers.
* Work with DSMs on training assessment and scheduling required courses.
* Assign and manage accounts among Districts.
* Responsible for actively working with District Sales Managers on sales plans, target accounts, key projects and distributor planning including joint calls.
* Ensure that DSMs keep up-to-date on all activity within the region.
* Develop, implement, track, and report on regional sales growth plan based on programs, target account opportunities, project tracking and distribution planning.
* Manage pricing including understanding the pricing dynamics in the assigned market. Collect competitive price sheets on a continual basis to ensure we are well priced in the marketplace.
* Track distributor calls and issues in CRM.
* Perform additional projects/duties to support ongoing business needs.
* Develops and implements strategic plans and objectives for the department/sub-function in an effective and innovative fashion
* Understands the business and can put together comprehensive department solutions
* Work with other leaders to establish strategic plans and works towards achieving them
* Provide leadership and direction to managers in their respective division/department
* Sees to department staffing needs (e.g. interviewing, hiring, new hire and ongoing training, annual evaluations, etc.)
* Participate in budget development and monitoring of expenses
* Level of signing authority established by company policy/guidelines
* Proficient sales skills with broad knowledge of sales forecasting and sales call planning.
* Excellent written and verbal communication skills,
* Outstanding consultative selling and interpersonal skills.
* Product knowledge and HVAC industry knowledge a strong asset.
* Computer proficiency, particularly in MS Office including Word, Excel and PowerPoint & database applications, CRM, etc.
* Effective organizational and time management skills including ability to prioritize
* Service oriented customer service skills.
* Ability to travel
* Working knowledge of B2B and B2C marketing with a thorough understanding of what messaging, tools, resources and planning should be used for each as well as when to customize.
* Thorough understanding with current knowledge of trends in sales force management with the ability to train and coach sales team.
* Ability to influence and provide sound judgment, coaching and leadership to team.
* Minimum of 5 years of strong P&L experience as well as strong financial planning and analysis skills.
* Possess a good understanding of ordering, transportation and logistics
* Ability to apply good judgement, strong work ethics and integrity on the job.
8 plus years of sales experience preferably within the HVAC industry
Bachelor's degree strongly preferred or equivalent work experience
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Account Manager, Autonomous Mobile Robots
Magna International Inc. job in Lowell, MA
What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.
Job Responsibilities:
Magna is seeking a highly motivated and results-driven Account Manager to join the New Mobility group. This role will be responsible for managing all sales aspects related to Magna's New Mobility AMR & Software suite of services. We are looking for an entrepreneurial-minded individual with a background in robotics, a passion for sales and customer relations, and the ability to thrive in an ambiguous and fast-paced environment. The successful candidate will demonstrate exceptional organizational skills and the capability to lead our growth efforts across Magna's 300+ manufacturing sites.
The ideal candidate will have a strong understanding of the automated material handling industry within a manufacturing environment, along with autonomous robotics expertise. Excellent communication and interpersonal skills are essential, as well the ability to develop and maintain relationships with key stakeholders. This position requires an innovative and independent mindset to meet yearly objectives and milestones while being part of an agile and energetic community.
Magna offers you an exciting opportunity to be part of a dynamic and growing team within the rapidly evolving automation and robotics sector. If you have a passion for innovation, a drive for success, and the ability to thrive in an entrepreneurial environment, we encourage you to apply.
Essential Duties and Responsibilities:
* Serve as primary point of contact for sales customers, ensuring regular touchpoints to assess customer satisfaction and operational performance.
* Serve as the primary point of contact for sales customers, ensuring regular touchpoints to assess customer satisfaction and operational performance.
* Manage commercial aspects throughout the pre-sales, development, and post-SOP phases to address any commercial challenges.
* Work cross-functionally with internal teams, including Solutions Engineers (Software & AMR), to understand customer issues and improve AMR & Software suite offerings.
* Develop and implement strategic sales plans to achieve revenue, profit, and market growth targets in alignment with overall business objectives.
* Collaborate with the Sales Director to establish and manage the sales process, including CRM configuration, sales metrics, dashboards, and review meetings with cross-functional teams.
* Create, lead, and execute customer strategies to secure targeted business within Magna's divisions.
* Lead the quote process, working closely with divisions to understand their requirements and ensure accurate and comprehensive submissions.
* Understand and effectively communicate customer needs to engineering and product development teams.
* Utilize creative negotiation skills to resolve commercial challenges, seeking team or manager support when necessary.
* Ensure purchase orders and customer authorizations are accurate and properly processed.
* Recommend pricing strategies and process efficiencies to maximize profitability.
* Ensure deliverables and timelines are clearly communicated and met, both internally and with customers.
* Provide first-line support for general customer inquiries and updates.
* Regularly update engineering and operations teams on project status and customer feedback.
* Maintain an entrepreneurial approach, embracing ambiguity and seeking out innovative solutions.
* Perform other duties, support special projects, and tasks as assigned.
Education / Experience
* Bachelor's degree in Business Administration, Engineering, or a related field, or equivalent combination of education and experience.
* Minimum of 5 years of experience in sales and account management within robotics or automation industries.
* Strong experience with robotics and software commercialized as a service, with a proven track record of closing deals.
* Experience in customer-facing roles with a consultative sales approach.
* Skilled in documenting and reporting updates and current onsite activities.
Special Knowledge / Skills Required:
* Strong entrepreneurial mindset with the ability to navigate ambiguity and drive innovation.
* Excellent written and oral communication skills.
* Demonstrated problem-solving skills and hands-on experience.
* High proficiency in MS Office tools, including Excel, PowerPoint, and Word.
* Strong organizational skills and attention to detail.
* Experience in setting up data-driven sales approaches and fostering partnerships.
Special Knowledge / Skills Preferred:
* Familiarity with AMRs, AGVs, or other autonomous vehicles.
* Understanding of SaaS-based services and their commercialization.
* Salesforce or similar CRM tools
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate
Auto-ApplySolutions Engineer (Junior)
Magna International Inc. job in Lowell, MA
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna New Mobility is a business unit inside Magna International leveraging Magna's technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles.
Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector.
Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.
Job Responsibilities:
As a Junior Solutions Engineer supporting customer success, you will assist customers with technical onboarding and provide first-level support to ensure a smooth experience with our products. You'll work closely with senior engineers and internal teams to resolve issues, learn best practices, and grow your technical expertise while helping customers succeed.
Essential Duties and Responsibilities:
* Customer Onboarding Support: Assist customers with initial setup and basic configuration of Magna's products or services.
* Troubleshooting: Address common technical issues and escalate complex problems to senior engineers or specialized teams.
* Customer Communication: Provide clear, friendly, and professional guidance to customers during support interactions.
* Training Assistance: Help prepare training materials and occasionally support senior team members during customer training sessions.
* Issue Escalation: Document and escalate unresolved or advanced technical issues promptly.
* Feedback Collection: Gather customer feedback and share insights with the team to improve products and services.
Education / Experience:
* Associate degree or equivalent experience in Computer Science, IT, or a related field required. Bachelor's Degree in related field preferred.
* 1+ year in a technical support or customer-facing role (internship or academic projects count) preferred.
Special Knowledge / Skills:
* Technical Skills: Basic understanding of cloud technologies and IT infrastructure; willingness to learn Industry 4.0 concepts.
* Soft Skills: Strong communication skills, customer-focused mindset, and eagerness to learn.
* Teamwork: Ability to collaborate with cross-functional teams and follow guidance from senior engineers.
* Adaptability: Open to learning new technologies and processes.
Physical Demands / Work Environment:
* Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer.
* Domestic and international travel up to 20 - 30%
Hiring Base Salary Range: $54,590 - $101,370 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate
Auto-Apply