Information Technology/Support Technician jobs at Magna5 - 137 jobs

Description Helpdesk Support SpecialistCompany Overview:Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.We are looking for a Helpdesk Support Specialist who's ready to go beyond basic support and take ownership of support processes, help define internal SLAs, and become a reliable go-to contact for internal and client-facing issue resolution. This person will not only respond to daily technical requests but will also help optimize our support operations, assisting in building a more structured helpdesk with the right escalation paths and proactive monitoring. If you're passionate about helping users, documenting solutions, and progressively owning more of the support lifecycle, we'd love to hear from you.Position Title: Helpdesk Support SpecialistLocation: Remote (LATAM) Schedule: Monday to Friday, 8:00AM - 5:00PM EST/CSTWhat you will be doing: Respond to incidents related to: Account creation / termination / role changes Password resets and user permissions VPN / Active Directory / shared file systems Support onboarding/offboarding tasks and system access management. Troubleshoot logs and alerts, restart processes or perform manual pushes. Identify recurring issues and propose improvements to SOPs or automation. Assist in structuring SLAs, ticket categories, and escalation paths. Generate and maintain support reports, including data validation and cleanup. Create or update documentation for knowledge base / internal wiki. Support simple SQL queries and PowerShell scripts (as needed). Assist with EDI/API support and minor data migrations (training can be provided). Collaborate with engineering and platform teams during rollouts or troubleshooting. Requirements & QualificationsTo excel in this role, you should possess:Core Requirements 2+ years of Helpdesk, Technical Support, or IT Support experience. Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk). Working knowledge of Windows OS, Active Directory, VPNs, and user permissions. Ability to solve issues independently and escalate when needed with context. Proficient in English (B2 minimum - written and spoken). Strong attention to detail and ability to document actions clearly. A mindset of continuous improvement and service ownership. Bonus Points (Nice to Have) Familiarity with SQL queries, PowerShell, or scripting basics. Experience supporting SaaS platforms or cloud-based tools. Exposure to API or EDI workflows. Comfortable assisting with data migration, QA, or bulk updates. Knowledge of basic ITIL or helpdesk best practices. Soft Skills Strong interpersonal and communication skills. Proactive, curious, and able to suggest improvements. Comfortable working in fast-paced, cross-functional environments. Independent, resourceful, and accountable for follow-through. Why you will love Lean Tech: Join a powerful tech workforce and help us change the world through technology Professional development opportunities with international customers Collaborative work environment Career path and mentorship programs that will lead to new levels. Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

$2,500 Hiring Bonus! *Candidates must already physically reside in Alaska GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner. Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to interact with a wide variety of business, operations, and technical staff. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Demonstrated good verbal and written communication skills. Ability to explain technical activities to customers. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Demonstrated administrative and organizational skills. Ability to accurately document procedures and technical processes. Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment. General understanding of Information Technology. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Knowledge and operating skills in mainstream operating systems. Additional Job Requirements: This is an entry level position within the Network Support team. Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems. Essential Duties: Tier I Support: First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented. Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of six (6) months experience in a customer service or call center environment. * Preferred: Associate degree in telecommunications, computer science, electronics or relevant field. Microsoft, ITIL, CompTIA, Cisco certifications. Telecommunications experience. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Cloud Engineering Support Specialist I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 5% of the time Work Shift Day Compensation Hourly base pay rate is $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description APrimary Responsibilities and Accountabilities Maintain and support multiple customer environments. Work a standard 40+ hour week with flexibility for business needs. Update and manage ticket backlog in accordance with internal policies. Provide crisis management by identifying high-priority issues and escalating appropriately. Deliver a customer-first experience while managing tickets via phone and email. Collaborate effectively with your immediate team and across all company divisions. Engage internal and external resources-including technical engineers, account teams, and project managers-to troubleshoot and resolve issues. Drive solutions that lead to resolution or mitigation with a high level of customer satisfaction. Follow guidance and direction from senior engineers while contributing to team goals. Remain flexible to customer-facing responsibilities, including travel to customer sites as required. Minimum Qualifications High school diploma/GED with less than 2 years of experience; or no diploma/GED with 2 years of experience. Strong communication, presentation, writing, and organizational skills. Ability to manage time effectively and adapt to shifting priorities. Willingness to work alternative days and shifts as needed (e.g., Tuesday-Saturday or Sunday-Thursday; Day, Evening, or Night shifts). Basic knowledge of Microsoft Active Directory (password resets, security groups). Basic networking knowledge (IP address, MAC address, Layer 1 vs. Layer 2). Proficiency with general computer usage, internet, and Microsoft Office applications. Preferred Qualifications Experience with Fortigate firewalls. SD-WAN management expertise. Advanced networking skills (NAT, Subnetting, VPN, Fortigate, vShield Edge). Server performance monitoring. Familiarity with N-able (RMM platform). Prior experience in a Managed Service Provider (MSP) environment. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Basic Function: This critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company's security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed. Significant Responsibilities: Security: Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc. Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment. Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management. Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely. Recommends security solutions, methods to the Manager of IT Support. In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions. Participate in audits or cyber-security testing to provide supporting data as necessary. Infrastructure Technical Support: Performs administration and support tasks in a Microsoft Windows environment. Responds to first and second level support requests from business areas via phone call or email. Performs troubleshooting activities and communicates with business partners to solve day-to-day issues. Independently researches issues and/ or collaborates with the IT team to diagnose and resolve issues. Monitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner. Helps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly. Identifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created. Works effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution. Communicates ideas, situations and status clearly and effectively. Is comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up. Participates in an on-call rotation. Delivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn't hesitate to challenge the status quo in a constructive manner. Promotes OCC's service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs. Champions OCC's mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct. Job Scope: Organization responsibility-has no supervision or leadership responsibilities Communication-frequent daily contact with all levels of employees, contractors and vendors Confidentiality-follows company policy/procedures for all levels and types of communication Financial Responsibility - has no financial responsibility Judgment - has responsibility on certain custom mission critical systems for the company. Compliance-follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc. Travel-occasional overnight travel to out-of-state facilities Minimum Qualifications Required: Education and Experience: Experience in Microsoft Azure cloud computing configuration and administration are a plus. Cisco certifications are a plus. Certifications in Windows-based technologies or Cloud computing are a plus. High school diploma or GED with three years' IT related work experience in a corporate working environment is required. Associate degree in a computer science/information technology related field preferred. Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills. Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions. Must be capable in handling tactical level tasks and projects. Essential Skills, Abilities & Knowledge: CompTIA or vendor specific certifications a plus. Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement. Working Conditions: This is a partially sedentary job which requires sight sufficient for computer use and hearing sufficient for extensive, direct and/or telephone contact with customers, management and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions. Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Basic Function: This critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company's security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed. Significant Responsibilities: Security: Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc. Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment. Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management. Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely. Recommends security solutions, methods to the Manager of IT Support. In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions. Participate in audits or cyber-security testing to provide supporting data as necessary. Infrastructure Technical Support: Performs administration and support tasks in a Microsoft Windows environment. Responds to first and second level support requests from business areas via phone call or email. Performs troubleshooting activities and communicates with business partners to solve day-to-day issues. Independently researches issues and/ or collaborates with the IT team to diagnose and resolve issues. Monitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner. Helps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly. Identifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created. Works effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution. Communicates ideas, situations and status clearly and effectively. Is comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up. Participates in an on-call rotation. Delivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn't hesitate to challenge the status quo in a constructive manner. Promotes OCC's service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs. Champions OCC's mission, vision and values (as detailed in our 15 Essential Points of Success ); complies with policies and procedures, ethical standards and Code of Conduct. Job Scope: Organization responsibility-has no supervision or leadership responsibilities Communication-frequent daily contact with all levels of employees, contractors and vendors Confidentiality-follows company policy/procedures for all levels and types of communication Financial Responsibility - has no financial responsibility Judgment - has responsibility on certain custom mission critical systems for the company. Compliance-follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc. Travel-occasional overnight travel to out-of-state facilities Minimum Qualifications Required: Education and Experience: Experience in Microsoft Azure cloud computing configuration and administration are a plus. Cisco certifications are a plus. Certifications in Windows-based technologies or Cloud computing are a plus. High school diploma or GED with three years' IT related work experience in a corporate working environment is required. Associate degree in a computer science/information technology related field preferred. Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills. Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions. Must be capable in handling tactical level tasks and projects. Essential Skills, Abilities & Knowledge: CompTIA or vendor specific certifications a plus. Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement. Working Conditions: This is a partially sedentary job which requires sight sufficient for computer use and hearing sufficient for extensive, direct and/or telephone contact with customers, management and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions. Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Basic Function: This critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company's security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed. Significant Responsibilities: Security: Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc. Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment. Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management. Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely. Recommends security solutions, methods to the Manager of IT Support. In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions. Participate in audits or cyber-security testing to provide supporting data as necessary. Infrastructure Technical Support: Performs administration and support tasks in a Microsoft Windows environment. Responds to first and second level support requests from business areas via phone call or email. Performs troubleshooting activities and communicates with business partners to solve day-to-day issues. Independently researches issues and/ or collaborates with the IT team to diagnose and resolve issues. Monitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner. Helps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly. Identifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created. Works effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution. Communicates ideas, situations and status clearly and effectively. Is comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up. Participates in an on-call rotation. Delivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn't hesitate to challenge the status quo in a constructive manner. Promotes OCC's service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs. Champions OCC's mission, vision and values (as detailed in our 15 Essential Points of Success ); complies with policies and procedures, ethical standards and Code of Conduct. Job Scope: Organization responsibility-has no supervision or leadership responsibilities Communication-frequent daily contact with all levels of employees, contractors and vendors Confidentiality-follows company policy/procedures for all levels and types of communication Financial Responsibility - has no financial responsibility Judgment - has responsibility on certain custom mission critical systems for the company. Compliance-follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc. Travel-occasional overnight travel to out-of-state facilities Minimum Qualifications Required: Education and Experience: Experience in Microsoft Azure cloud computing configuration and administration are a plus. Cisco certifications are a plus. Certifications in Windows-based technologies or Cloud computing are a plus. High school diploma or GED with three years' IT related work experience in a corporate working environment is required. Associate degree in a computer science/information technology related field preferred. Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills. Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions. Must be capable in handling tactical level tasks and projects. Essential Skills, Abilities & Knowledge: CompTIA or vendor specific certifications a plus. Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement. Working Conditions: This is a partially sedentary job which requires sight sufficient for computer use and hearing sufficient for extensive, direct and/or telephone contact with customers, management and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions. Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Industrial Communications conveniently located just off Route 3 in Marshfield, MA is an established and diverse wireless communications company providing communications services and solutions to businesses, public safety, and government agencies throughout New England and South Florida. Seeking to add an IT Network Administrator to our team. Successful applicants should have a solid foundation in network management in High Availability / Mission-Critical Environments with large routed networks. Candidates must be proficient with OSPF/BGP routing to include multicast routing. Candidate must also be proficient in ArubaOS, ArubaOS-CX and Cisco. Fortigate Firewall administration is also a required skillset. This position will be part of a team that is responsible for both new system installations as well as maintaining existing critical networks. Responsibilities: Fully support, configure, maintain, and upgrade corporate customers networks and in-house servers Install and integrate new server hardware and applications Support and administer third-party applications Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses Set up user accounts, permissions, and passwords Resolve problems reported by end user Define network policies and procedures Specify system requirements and design solutions Research and make recommendations on server system administration Benefits: Competitive pay Annual performance reviews/merit increases Paid Vacation Paid Holidays 401k with company match Health Insurance (with 70% Employer Contribution) Dental Insurance Company Paid Life Insurance Casual work environment Please include a brief, original cover letter explaining why you are interested in this position.

Tyto Athene is searching for a **Desktop Support Level II** in Westover, MA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services. **Responsibilities** : + Provide support to end-users for PC, server, mainframe applications, and hardware. + Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals + May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. + Simulate or recreate user problems to resolve operating difficulties. + Recommend systems modifications to reduce user problems. + Maintain currency and highest level of technical skill in field of expertise. **Qualifications** **Required:** + Experience managing network modernization work or system projects of similar scope and complexity + Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) + Capabilities needed to deliver in-person and remote IT aid. + Fantastic installation, diagnostic, upgrade, and restoration abilities. + Excellent vertical and lateral thinking. + Superb time management skills. + Clear written and verbal communication. + Forbearing, flexible, and supportive + On site support in Westover, MA. + Active Comp TIA IAT Level II certification; i.e. SecPlus+ certification. **Clearance:** + Active DoD Secret clearance **Travel:** + Minimal, less than 10% **About Tyto Athene** **Compensation:** + Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The compensation range for this position is typically between $20-$25/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. **Benefits:** + Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave. Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law. Submit a Referral (**************************************************************************************************************************************** **Location** _US-MA-Chicopee_ **ID** _2026-1640_ **Category** _Information Technology_ **Position Type** _Full-Time_

Tyto Athene is searching for a Desktop Support Level II in Westover, MA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services. Responsibilities: Provide support to end-users for PC, server, mainframe applications, and hardware. Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Maintain currency and highest level of technical skill in field of expertise. Qualifications Required: Experience managing network modernization work or system projects of similar scope and complexity Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) Capabilities needed to deliver in-person and remote IT aid. Fantastic installation, diagnostic, upgrade, and restoration abilities. Excellent vertical and lateral thinking. Superb time management skills. Clear written and verbal communication. Forbearing, flexible, and supportive On site support in Westover, MA. Active Comp TIA IAT Level II certification; i.e. SecPlus+ certification. Clearance: Active DoD Secret clearance Travel: Minimal, less than 10% About Tyto Athene Compensation: Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The compensation range for this position is typically between $20-$25/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. Benefits: Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave. Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

We are seeking an IT Technical Support Specialist to join our team. The ideal candidate will have experience in supporting help desk operations, managing ticket assignments, and resolving technical support requests across multiple locations. The role requires strong problem\-solving skills, the ability to work independently, and familiarity with IT policies and procedures. The IT Technical Support Specialist will be responsible for diagnosing user problems, providing solutions with limited supervision, and ensuring efficient and effective customer support. RESPONSIBILITIES Manage and document all support requests in the designated tracking system(s). Verify the availability and proper installation of computers, software, applications, and components. Receive and assess user requests to identify error situations and technical problems; monitor tickets for successful resolution. Determine if issues are related to hardware, software, or network; assign tasks to technicians based on request type, severity, urgency, and availability. Educate users on proper policies and procedures for accessing IT support services. Maintain detailed records of all assets, including hardware, software, systems, components, warranties, subscriptions, renewals, and more, in the tracking system(s). Create and maintain documentation for workflow processes, policies, and procedures. Provide technical support and services to all onsite locations, including over 220 locations in Philadelphia. Maintain personal transportation and be comfortable traveling within the city of Philadelphia. Be flexible with work hours, including nights, weekends, and on\-call availability when necessary. Perform related tasks as required. QUALIFICATIONS Required Proven experience in technical support and help desk operations. Ability to establish and maintain effective working relationships with team members. Strong skills in troubleshooting and diagnosing technical issues, with experience performing minor maintenance and repair tasks. Ability to evaluate computing equipment and provide recommendations to management based on cost, efficiency, and compatibility. Experience in analyzing and resolving network\-related problems. Ability to modify network computing equipment and peripheral devices to meet user needs. Willingness and capability to perform physically strenuous tasks such as installing or replacing cables, carrying heavy equipment, climbing ladders, and working in confined spaces. Flexibility with work schedules, including availability for on\-call duties. Preferred Experience in documenting and implementing IT policies and procedures. Familiarity with IT asset management and tracking systems. Experience providing technical support across multiple locations. Strong communication and organizational skills. This position requires a dedicated professional who is ready to tackle technical challenges and provide exceptional support to our team and customers. If you have a passion for IT support and enjoy working in a dynamic environment, we encourage you to apply. ABOUT US Headquartered in Philadelphia PA, Connexus Technology provides organizations in a wide variety of industries with IT Staff Augmentation and Digital Transformation solutions. For twenty years, Connexus has helped customers improve their operations and profitability with innovative software solutions, and expert consultants. Connexus has won numerous awards, such as innovative business of the year by the Philadelphia Chamber of Commerce and Healthcare Consultants of the year by the United Way and the Philadelphia business journal. Connexus has long understood that our value resides in the expertise of our people and our processes to support their success. To date, our vision is to be an organization where the sky's the limit; a place where people have an opportunity to reach their fullest potential through career opportunities in technology and business. We want to act as a beacon of light in the global community through sustainable business practices that exemplify servant leadership. 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We are seeking an IT Technical Support Specialist to join our team. The ideal candidate will have experience in supporting help desk operations, managing ticket assignments, and resolving technical support requests across multiple locations. The role requires strong problem\-solving skills, the ability to work independently, and familiarity with IT policies and procedures. The IT Technical Support Specialist will be responsible for diagnosing user problems, providing solutions with limited supervision, and ensuring efficient and effective customer support. RESPONSIBILITIES Manage and document all support requests in the designated tracking system(s). Verify the availability and proper installation of computers, software, applications, and components. Receive and assess user requests to identify error situations and technical problems; monitor tickets for successful resolution. Determine if issues are related to hardware, software, or network; assign tasks to technicians based on request type, severity, urgency, and availability. Educate users on proper policies and procedures for accessing IT support services. Maintain detailed records of all assets, including hardware, software, systems, components, warranties, subscriptions, renewals, and more, in the tracking system(s). Create and maintain documentation for workflow processes, policies, and procedures. Provide technical support and services to all onsite locations, including over 220 locations in Philadelphia. Maintain personal transportation and be comfortable traveling within the city of Philadelphia. Be flexible with work hours, including nights, weekends, and on\-call availability when necessary. Perform related tasks as required. QUALIFICATIONS Required Proven experience in technical support and help desk operations. Ability to establish and maintain effective working relationships with team members. Strong skills in troubleshooting and diagnosing technical issues, with experience performing minor maintenance and repair tasks. Ability to evaluate computing equipment and provide recommendations to management based on cost, efficiency, and compatibility. Experience in analyzing and resolving network\-related problems. Ability to modify network computing equipment and peripheral devices to meet user needs. Willingness and capability to perform physically strenuous tasks such as installing or replacing cables, carrying heavy equipment, climbing ladders, and working in confined spaces. Flexibility with work schedules, including availability for on\-call duties. Preferred Experience in documenting and implementing IT policies and procedures. Familiarity with IT asset management and tracking systems. Experience providing technical support across multiple locations. Strong communication and organizational skills. This position requires a dedicated professional who is ready to tackle technical challenges and provide exceptional support to our team and customers. If you have a passion for IT support and enjoy working in a dynamic environment, we encourage you to apply. ABOUT US Headquartered in Philadelphia PA, Connexus Technology provides organizations in a wide variety of industries with IT Staff Augmentation and Digital Transformation solutions. For twenty years, Connexus has helped customers improve their operations and profitability with innovative software solutions, and expert consultants. Connexus has won numerous awards, such as innovative business of the year by the Philadelphia Chamber of Commerce and Healthcare Consultants of the year by the United Way and the Philadelphia business journal. Connexus has long understood that our value resides in the expertise of our people and our processes to support their success. To date, our vision is to be an organization where the sky's the limit; a place where people have an opportunity to reach their fullest potential through career opportunities in technology and business. We want to act as a beacon of light in the global community through sustainable business practices that exemplify servant leadership. 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Apply now Back to search results Job no: 534946 Work type: Staff Senior management: College of Science Department: Chemistry Job Description The Department of Chemistry seeks a highly skilled and motivated individual to design, manage, and maintain the department's infrastructure, encompassing hardware, software, and instrumentation support. The primary focus will be on supporting Windows-based systems, with some assistance for Mac environments. The role also requires expertise in instrument control systems and data acquisition systems that are essential for the department's research and teaching mission. Key responsibilities include providing on-site technical support to faculty, students, and staff; managing desktop and laptop computers; configuring and maintaining instrument interfaces; and ensuring compliance with IT security and safety standards. The individual will work independently and coordinate with other members of the Chemistry Department IT team to meet all computing and laboratory technology needs. This position is crucial to the department's IT operations. As the primary on-site technology support resource, this individual represents IT services within the Chemistry Department, influencing the positive perception of our clients. Providing exceptional service-oriented support is a vital part of success in this role. The ideal candidate will possess solid technical knowledge and proficiency, demonstrate a strong commitment to improvement and teamwork, exhibit good follow-up and communication skills, and show professional respect for all clients, team members, and partners Required Qualifications * Demonstrated knowledge and advanced hands-on experience with Windows operating system configuration, deployment, and troubleshooting in an educational, office, or enterprise setting. * Experience managing and administering desktop and laptop endpoints, including hardware installation, replacement, repair, and software deployment. * Knowledge of IT security issues and ability to implement security practices to satisfy university requirements and best practices. * Demonstrated experience with instrument control systems, data acquisition systems, or laboratory equipment interfaces. * Ability to understand computer hardware, software, networks, and operating systems, and ability to configure systems to work effectively and reliably. * Ability to troubleshoot complex technical problems methodically and implement solutions with minimal oversight. * Excellent communication skills to interact effectively with clients of varying technical knowledge, addressing their needs and concerns professionally. * Ability to work independently and collaboratively in a team environment with a team-centric mindset. * Strong time management and prioritization skills to handle competing support requests and tasks. * Ability to maintain professional demeanor and diplomacy in times of high volume or difficult situations. * Demonstrated ability to create and maintain detailed documentation. Preferred Qualifications * Bachelor's degree in a technical computer-oriented field or related certifications, or equivalent experience. * Experience with Active Directory user provisioning, group management, and troubleshooting, including Group Policy administration. * Working knowledge of Mac operating system support and troubleshooting. * Knowledge of endpoint management tools and configuration management platforms (Microsoft Endpoint Configuration Manager, InTune, Jamf, or similar). * Experience in an academic or research environment. * Familiarity with specialized scientific instrumentation (mass spectrometers, NMR systems, chromatography equipment, etc.). * Experience with remote support delivery to distributed locations. * Demonstrated supervisory or mentoring experience, or willingness to supervise and train other IT support staff. * Experience with IT service ticketing and knowledge management systems. Pay Band 5 Overtime Status Exempt: Not eligible for overtime Appointment Type Regular Salary Information Commensurate with experience Hours per week 40 - exempt position Review Date 1/12/26 Additional Information The successful candidate will be required to have a criminal conviction check. About Virginia Tech Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually. Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development. Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire an accommodation, please contact Leslie Cherry-Marshall at *************** during regular business hours at least 10 business days prior to the event. Advertised: December 18, 2025 Applications close:

GCI embodies excellence, integrity and professionalism. The employees supporting our customers deliver unique, high-value mission solutions while effectively leverage the technological expertise of our valued workforce to meet critical mission requirements in the areas of Data Analytics and Software Development, Engineering, Targeting and Analysis, Operations, Training, and Cyber Operations. We maximize opportunities for success by building and maintaining trusted and reliable partnerships with our customers and industry. At GCI, we solve the hard problems. As a Cyber Technical Analyst, a typical day will include the following duties: Description GCI is looking for a highly motivated and experienced expert Cyber Technical Analyst to join our team. The ideal candidate is responsible for the below: * The resource shall understand the importance of avoiding duplication of effort and identifying potential targets in a complex environment. * The resource shall support operations of moderate to high levels of complexity and shall be able to work independently with no mentoring in a high pace environment. * The resource shall identify and prioritize opportunities to advance organizational objectives, maintain accurate and up-to-date records, and serve as a point of contact for relevant communications. * The resource shall understand the complexities of technical analysis, including the use of multiple data sources to inform decision-making and support operational planning. * The resource shall serve as a primary point of contact to support organizational activities. * The resource shall be responsible for engaging with various stakeholders, including internal teams, partners, and external organizations. Duties and Responsibilities * Demonstrated experience conducting online research while maintaining anonymity. * Demonstrated experience analyzing and evaluating large amounts of data from various sources, including open-source information, technical data, and other relevant sources. * Demonstrated experience building and maintaining relationships with relevant stakeholders, including government agencies and other organizations, to facilitate information sharing and coordination. * Demonstrated experience using strong analytic, writing, and briefing skills when presenting results of research. * Demonstrated experience working with various data management and analytic tools. * Demonstrated experience using knowledge of telecommunications, including cellular networks and computer networks. * Demonstrated experience converting technical data in leads. * Demonstrated experience using various data analysis tools and databased to support operational activities. * Demonstrated experience writing customer cables. * Demonstrated extensive experience working on complex cyber-related projects. Desired: * Demonstrated experience working with sensitive or restricted data. * Demonstrated experience with foreign language skills (spoken, written, or reading) specifically Russian. * Demonstrated experience using the Internet in a secure and private manner. * Demonstrated experience working on complex cybersecurity or intelligence-related projects. * Demonstrated experience with data collection and analysis. * Education Requirement * BA/BS (or equivalent experience) Experience Requirement * 8-10 years of experience * A candidate must be a US Citizen and requires an active/current TS/SCI with Polygraph clearance. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

GCI embodies excellence, integrity and professionalism. The employees supporting our customers deliver unique, high-value mission solutions while effectively leverage the technological expertise of our valued workforce to meet critical mission requirements in the areas of Data Analytics and Software Development, Engineering, Targeting and Analysis, Operations, Training, and Cyber Operations. We maximize opportunities for success by building and maintaining trusted and reliable partnerships with our customers and industry. At GCI, we solve the hard problems. As a Cyber Technical Analyst, a typical day will include the following duties: Description GCI is looking for a highly motivated and experienced expert Cyber Technical Analyst to join our team. The ideal candidate is responsible for the below: The resource shall understand the importance of avoiding duplication of effort and identifying potential targets in a complex environment. The resource shall support operations of moderate to high levels of complexity and shall be able to work independently with no mentoring in a high pace environment. The resource shall identify and prioritize opportunities to advance organizational objectives, maintain accurate and up-to-date records, and serve as a point of contact for relevant communications. The resource shall understand the complexities of technical analysis, including the use of multiple data sources to inform decision-making and support operational planning. The resource shall serve as a primary point of contact to support organizational activities. The resource shall be responsible for engaging with various stakeholders, including internal teams, partners, and external organizations. Duties and Responsibilities Demonstrated experience conducting online research while maintaining anonymity. Demonstrated experience analyzing and evaluating large amounts of data from various sources, including open-source information, technical data, and other relevant sources. Demonstrated experience building and maintaining relationships with relevant stakeholders, including government agencies and other organizations, to facilitate information sharing and coordination. Demonstrated experience using strong analytic, writing, and briefing skills when presenting results of research. Demonstrated experience working with various data management and analytic tools. Demonstrated experience using knowledge of telecommunications, including cellular networks and computer networks. Demonstrated experience converting technical data in leads. Demonstrated experience using various data analysis tools and databased to support operational activities. Demonstrated experience writing customer cables. Demonstrated extensive experience working on complex cyber-related projects. Desired: Demonstrated experience working with sensitive or restricted data. Demonstrated experience with foreign language skills (spoken, written, or reading) specifically Russian. Demonstrated experience using the Internet in a secure and private manner. Demonstrated experience working on complex cybersecurity or intelligence-related projects. Demonstrated experience with data collection and analysis. Education Requirement BA/BS (or equivalent experience) Experience Requirement 8-10 years of experience *A candidate must be a US Citizen and requires an active/current TS/SCI with Polygraph clearance. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Job DescriptionBenefits: 401(k) 401(k) matching Company parties Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Benefits/Perks Competitive Compensation 401(k) with company match PTO & Holidays Ongoing training and certification reimbursement. Health Insurance Career Growth Opportunities Job Summary We are seeking a skilled Phone Support Technician with Mitel certification and a strong understanding of networking to join our team and provide high-quality technical support for our clients. The Phone Support Technician will troubleshoot, configure, and support Mitel phone systems while leveraging expertise to resolve complex issues. This role requires proficiency in Mitel PBX systems, VoIP technologies, and network infrastructure, combined with a customer-centric approach to deliver outstanding support. The ideal candidate has strong technical skills as well as excellent customer service and communication skills. Responsibilities Provide phone-based technical support for Mitel phone systems, troubleshooting hardware, software, and network-related issues. Configure and maintain Mitel PBX systems, including MiVoice Business, MiVoice Office, and MiCollab platforms. Diagnose and resolve networking issues impacting telephony performance. Support VoIP, SIP trunks, and integrations with network infrastructure. Assist clients with system upgrades, feature setups, and user training. Document support cases, resolutions, and interactions in the customers CRM system. Stay current on Mitel products, networking trends, and industry best practices. Qualifications Mitel Certification (e.g., Mitel Certified Technician, Mitel MiVoice Business, or equivalent). Minimum of 3 years of experience in phone system support or telecommunications. Hands-on experience with Mitel PBX systems, VoIP protocols, and SIP technologies. Strong understanding of networking concepts, including TCP/IP, VLANs, QoS, DNS, DHCP Strong troubleshooting and analytical skills for both telephony and network-related issues. Ability to work well as part of a team Strong written and verbal communication skills Additional certifications (e.g., CompTIA Network+, CCNA) are highly desirable.

Who We Are: Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift. * This Internship will be working with our IT Infrastructure team* Join Knight‑Swift's IT DevOps department to help build and operate the platforms and tooling that power our Big Data and cloud-native systems. You'll contribute to the Platform Team on scalable cloud and data infrastructure and support the Processing Team with source code management, CI/CD deployments, infrastructure automation, and Kubernetes operations. This is a hands‑on role where you'll ship value, not just shadow roles. Job Responsibilities: What you will do Platform Team (Big Data & Cloud Infrastructure) Assist with provisioning and maintaining cloud infrastructure (VPC/VNet, IAM, storage, networking) using Terraform. Contribute to data platform components (e.g., Kafka, Iceberg, Hadoop, object storage, data pipelines) with a focus on reliability, scalability, and cost efficiency. Implement observability for data workloads (metrics, logs, traces) and basic performance tuning. Participate in resilience testing (failover, autoscaling, backup/restore drills). Processing Team (SCM, CI/CD, Automation, Kubernetes) Support source code repository hygiene (branching models, code owners, MR checks, framework templates). Build/extend CI/CD pipelines (e.g., GitHub Actions, GitLab CI, Jenkins, Azure DevOps) for containerized apps. Author Ansible roles/playbooks for app/config deployment and day‑2 ops tasks. Operate and improve Kubernetes clusters (workload deployment, RBAC, secrets, autoscaling, basic troubleshooting). Document runbooks and contribute to internal knowledge base. * Flexibility to rotate as needed to support needs of the functional area. * Gain familiarity with multiple departments regarding support requirements. * Document processes and test work in a clear and concise manner. * Assist in testing the design and operating effectiveness as required by the functional area. * Participate in and complete directed projects. * Proactively work to assist others in achieving the organization's objectives. Copy and paste URL into browser to view full description: ************************************************************ Qualifications: What you need to bring * Practical experience in functional area preferred. * Must possess desire to learn and grow in knowledge of the transportation industry and company. * Must be flexible and able to quickly grasp and apply new information and/or concepts. * Must possess excellent and professional communication skills. * Must possess basic understanding of business terminology. * Must possess strong organizational skills. * Must be able to work effectively in a team environment. * Currently pursuing a BS/MS in Computer Science, Software Engineering, Information Systems, or related field. * Familiarity with one programming language (e.g., Python/Go/Java/TypeScript) and Linux fundamentals. * Basic understanding of Git, containers (Docker), and cloud concepts. * Strong curiosity and ownership mindset. Preferred Qualifications * Coursework or projects with Terraform, Ansible, Kubernetes, or cloud providers (AWS/Azure/GCP). * Experience building CI/CD pipelines and working with YAML‑based configurations. * Exposure to data systems (Kafka, Hadoop) or observability tooling (Prometheus/Grafana/ELK * Tools & Technologies You Might Use: Terraform , Ansible, GitHub/GitLab/Azure DevOps, Docker, Kubernetes, Helm, Argo CD, Prometheus, Grafana, ELK/OpenSearch, Python, Bash, and AWS/Azure/GCP services. Pay Range: $17 - $23 Hourly, based off previous qualifications and experience. What we offer: Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back. Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive. Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters. The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Who We Are: Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift. This role will be working with our Data Science Team! Job Responsibilities: What you will do * Flexibility to rotate as needed to support needs of the functional area. * Gain familiarity with multiple departments regarding support requirements. * Document processes and test work in a clear and concise manner. * Assist in testing the design and operating effectiveness as required by the functional area. * Participate in and complete directed projects. * Proactively work to assist others in achieving the organization's objectives. Copy and paste URL into browser to view full description: ************************************************************ Qualifications: What you need to bring * Practical experience in functional area preferred. * Must possess desire to learn and grow in knowledge of the transportation industry and company. * Must be flexible and able to quickly grasp and apply new information and/or concepts. * Must possess excellent and professional communication skills. * Must possess basic understanding of business terminology. * Must possess strong organizational skills. * Must be able to work effectively in a team environment. * Pursuing a degree in Data Science, Computer Science, Statistics, Mathematics, Economics, or a related quantitative field * Experience with SQL, including writing queries with JOIN, GROUP BY, and aggregate functions. * Experience using Python for data analysis, including pandas, NumPy, and basic data visualization * Coursework/ projects involving machine learning or predictive modeling * Ability to clean, analyze, and interpret datasets to answer business or product questions. * Familiarity with Jupyter notebooks and Git, preferred. Pay Range: $17 - $23 Hourly, based off previous qualifications and experience. What we offer: Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back. Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive. Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters. The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Tyto Athene is searching for a Network Specialist to support our NE&S contract at Fort Huachuca, AZ. The Network Specialist ensures that the Department of Defense (DoD) Defense Health Agency (DHA) LAN/WAN provides all required services, by supporting the network infrastructure with on-site troubleshooting and problem resolution. Responsibilities: Provides daily operational support for the LAN core and edge switches across the medical network campus Resolves technical issues associated with network and routing protocols at all levels of the OSI model utilizing diagnostic and network administration tools Provides overall network infrastructure support to routing and switching equipment, firewalls, and associated cabling Plans, installs, and supports hardware and software upgrades, and resolves associated technical issues Qualifications Required: Clear understanding of OSI Model Layers 1-3, to include TCP/IP, VTP, SMTP, SNMP, DNS, DHCP, routing protocols, and EIA/TIA cable standards Must be familiar with firewall and VPN technologies Strong network experience maintaining switches and routers, and troubleshooting LAN/WAN problems Good knowledge of general security methodologies Must have strong oral and written communications skills Bachelor's degree in a technical discipline such as Computer Science, Engineering or related technical discipline and 3 years related experience, or; Completion of certification program at a technical or vocational school and 8 years related experience Compliance with DoD Directive 8570.01 “Information Assurance Training, Certification, and Workforce Management required Security+ CE certification required Current CCNA, or Juniper/Brocade equivalent, desired DoD and/or medical network experience preferred Clearance: Active Secret Clearance or higher required About Tyto Athene Compensation: Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $75,000-$85,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. Benefits: Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave. Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Who We Are: Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world - and we're building the products and services to make that future a reality. Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, addressing the growing demand for scalable energy and compute in the U.S. We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI. Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia. To learn more about our businesses and products, visit *************** What We Value: We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be. Seek Excellence. Be Selective To Be Effective. Be Highly Aligned, Loosely Coupled. Disagree Transparently. Encourage Independent Decision-Making. Build Dream Teams. Who You Are: You're an early-career IT professional who loves solving problems and helping people. You take pride in delivering exceptional support while continuously looking for smarter, faster ways to work. You're comfortable getting hands-on with systems, scripting small automations, and improving day-to-day workflows. You see IT as a foundation for learning modern infrastructure and automation, and you're eager to grow in a technical, fast-paced environment surrounded by smart, collaborative peers. What You'll Do: Provide high-quality deskside and remote support to Galaxy employees for hardware, software, and network issues. Deliver white-glove support to executive users while proactively improving their technical experience. Perform laptop and mobile device imaging, configuration, and deployment (mac OS, Windows, and iOS). Handle onboarding/offboarding, device provisioning, asset tracking, and SaaS administration. Partner with Security, Engineering, and Infrastructure teams to ensure smooth IT operations in a highly technical, fast-paced environment. Collaborate with global support teams to refine shared processes, establish standards, and improve efficiency. Develop lightweight tools or scripts to automate repetitive workflows and reduce ticket volume (a plus, not a core expectation). Participate in an on-call rotation and assist with off-hours projects as needed. What We're Looking For: 3+ years of experience in a technical support or helpdesk role, including deskside or trade floor experience. A degree in Computer Science, Engineering, or a related field. Strong understanding of operating systems (mac OS, Windows) and networking fundamentals (TCP/IP, DNS, DHCP). Experience with SaaS administration and mobile device management (MDM) tools such as Jamf or Intune. Hands-on experience supporting Microsoft 365 environments, including Outlook, OneDrive, and related productivity tools. Excellent customer service skills - patient, proactive, and positive under pressure - with a strong sense of ownership and follow-through. A strong communicator with a service-oriented mindset, comfortable supporting a range of users including executives and traders. A natural curiosity for how systems work-and how they break. Detail-oriented, self-starter who thrives in a fast-paced environment. Nice to Have Experience with scripting languages: Python, Bash, PowerShell, etc. Exposure to Git, APIs, RESTful services, or automation frameworks. Familiarity with SaaS platforms like Slack, Zoom, Box, and Atlassian tools. What We Offer: Competitive base salary and discretionary bonus Flexible Time Off (i.e. unlimited paid vacation days) Company paid Holidays (11) Company paid sick leave Company-paid health and protective benefits for employees, partners, and other dependents 3% 401(k) company contribution Generous paid Parental Leave Free virtual coaching and counseling sessions through Headspace Opportunities to learn about the Crypto industry Free daily snacks in-office Smart, entrepreneurial, and fun colleagues Employee Resource Groups Apply now and join us on our mission to engineer a new economic paradigm. The base salary ranges included below will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives. Base Salary Range$100,000-$125,000 USD Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances. We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact ******************.