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Mail clerk skills for your resume and career

Updated January 8, 2025
4 min read
Mail clerk example skills
Below we've compiled a list of the most critical mail clerk skills. We ranked the top skills for mail clerks based on the percentage of resumes they appeared on. For example, 21.3% of mail clerk resumes contained customer service as a skill. Continue reading to find out what skills a mail clerk needs to be successful in the workplace.

15 mail clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how mail clerks use customer service:
  • Processed the incoming and campus mail Processed outgoing mail and shipments Delivered mail to designated departments Provided excellent customer service
  • Provide superior customer service in a timely and efficient manner to diverse population at their residences and business establishments.

2. Delivery Sequence

A delivery sequence is the procedure of mail delivery either online or offline.

Here's how mail clerks use delivery sequence:
  • Sorted /cased mail in delivery sequence and delivered mail to residences and business establishments.
  • Mail is sorted and arranged in delivery sequence for delivery for timely distribution.

3. Place Packages

Place Packages refers to the act of putting a package or envelope into an individual's mailbox or doorstep. Often the location of where a package is placed may help prevent theft, as a large package left on someone's doorstep is more likely to be stolen than a package hidden around a porch's column.

Here's how mail clerks use place packages:
  • Place packages/letters in mailbox and secure with mailbox flap, as well as retrieve outgoing mail.
  • Place packages and letters in mailbox cluster box and scan certified mail.

4. Mail Room

Mail Room is the dedicated area in a mailing department where mails are processed and organized according to their destination. Apart from the typical post offices, mailrooms can also be found in educational institutes and office buildings. The mailroom is managed by a postmaster who manages a team of mail boys or clerks. Their job is to sort out the mails or parcels received or being delivered. In larger organizations, a more formal system is employed, and the use of trolleys is standard. A mailroom can essentially house thousands of packages or mails that have to be delivered throughout the country or a state.

Here's how mail clerks use mail room:
  • Operated various computerized mail processing machinery in Department mail room operations.
  • Volunteer co-ordination within mail room function.

5. Postal Regulations

The procedures and methods that postal authorities undertake in order to ensure the safe delivery of parcels and products between people are defined as postal laws and regulations. The postal regulations are implemented around the world by the Universal Postal Union (UPU).

Here's how mail clerks use postal regulations:
  • Maintained comprehensive knowledge of postal regulations and services to answer customer questions as needed.
  • Possessed extensive knowledge of postal regulations and profound skill in operating postage equipment.

6. Mail Containers

With hundreds of emails being sent and received daily, proper management of a mail office can be pretty difficult; however, a Mail container offer a convenient and organized way of sorting out the mails according to their types, destination, or status. The mail containers are marked and labeled to locate any item stored anywhere quickly. Mail containers are also set up around various points or outside houses to store mails. These containers are loaded and unloaded into vehicles that transport the mails to offices before they are dispatched to other destinations, aside from post offices, mailrooms, educational institutes, and office buildings. The mailroom is managed by a postmaster who manages a team of mail boys or clerks. Their job is to sort out the mails or parcels received or being delivered. In most large organizations, a more formal system is employed, and trolleys are standard. A mailroom can essentially house thousands of packages or mails that have to be delivered throughout the country or states.

Here's how mail clerks use mail containers:
  • Emptied and loaded mail from and/or into mail containers - Exercised protective care for equipment and materials used
  • Opened and labeled mail containers while maintaining a clear and organized working environment, clearing any jams.

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7. Mail Delivery

Mail delivery is the delivery of letters, papers, parcels, cards, goods, packages, etc. to be mailed or delivered by postal services to a person's home or other desired location.

Here's how mail clerks use mail delivery:
  • Deliver mail to residential and business addresses* Drive mail delivery truck* Record package deliveries and attempts
  • Provided customers with mailing information and resolution to questions regarding issues including mail delivery.

8. Postal Service

A postal service is a service in which messages - letters, parcels, or packages - are sent by post to all recipients in the same country or abroad. The goal is to provide the nation with a universal, reliable, and affordable mail service.

Here's how mail clerks use postal service:
  • Provided accurate information and assistance to customers on postal services and procedures as requested.
  • Established and maintained customer relationships which built rapport between Postal Service and customers.

9. USPS

Here's how mail clerks use usps:
  • Participated in numerous youth sports initiatives to improve USPS visibility and neighborhood relations.
  • Collected and distributed USPS and interoffice correspondence in accordance with distribution schedules.

10. Postage Meter

A postage meter is an equipment used to mark mailed items with evidence of postage. It includes necessary posting details like date, cancellation postmark, and a stamp.

Here's how mail clerks use postage meter:
  • Verified monetary levels for postage meters, arranged pickup and delivery for all overnight distribution.
  • Maintained postage meter reserves by monitoring balances, completing logs and requisitioning postage.

11. Office Equipment

Here's how mail clerks use office equipment:
  • Prepared and processed office equipment leasing/maintenance agreements.
  • Operate office equipment effectively and efficiently.

12. Pallet Jack

Here's how mail clerks use pallet jack:
  • Operated equipment such as manual/mechanical pallet jacks.
  • Operated a company-owned manual pallet jack.

13. Mail Handling

Here's how mail clerks use mail handling:
  • Received Army Achievement Medal for exemplary personnel service and mail handling during an overseas deployment.
  • Performed mail handling, mail processing, and mail collection/transportation Completed miscellaneous duties as needed

14. Necessary Paperwork

Here's how mail clerks use necessary paperwork:
  • Prepared and processed necessary paperwork related to mail services; maintained records on quantities and descriptions of materials received and distributed.
  • Prepared and processed necessary paperwork related to mail services.

15. Processing Equipment

Processing Equipment refers to any form of machinery or equipment used in the manufacturing of goods or in processing raw materials used in later goods. Equipment for food processing, for example, may include meat saws and other knives and packaging materials, while equipment used in water or oil treatment may involve more complex machinery and chemical procedures.

Here's how mail clerks use processing equipment:
  • Operated automated mail processing equipment in preparation of 20-30 thousand individual pieces of mail for distribution to off-site postal facilities.
  • Operated automated mail processing equipment and used manual methods to sort and distribute mail in efficient manner
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List of mail clerk skills to add to your resume

Mail clerk skills

The most important skills for a mail clerk resume and required skills for a mail clerk to have include:

  • Customer Service
  • Delivery Sequence
  • Place Packages
  • Mail Room
  • Postal Regulations
  • Mail Containers
  • Mail Delivery
  • Postal Service
  • USPS
  • Postage Meter
  • Office Equipment
  • Pallet Jack
  • Mail Handling
  • Necessary Paperwork
  • Processing Equipment
  • Tax Returns
  • DHL
  • ZIP Codes
  • Stackers
  • Business Establishments
  • Fed-Ex
  • IRS
  • Computer System
  • Mail Routes
  • Postage Machine
  • Tax Forms
  • Postal Equipment
  • Mail Opening
  • Unload Trucks
  • Sortation
  • Pitney Bowes
  • Delivery Locations
  • Address Orders
  • Delivery Forms

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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