Mail order clerk skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical mail order clerk skills. We ranked the top skills for mail order clerks based on the percentage of resumes they appeared on. For example, 49.2% of mail order clerk resumes contained customer service as a skill. Continue reading to find out what skills a mail order clerk needs to be successful in the workplace.

6 mail order clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how mail order clerks use customer service:

Communicated with Customer Service on solving shipping problems.
Provided customer service and dispensed consumer advice.

2. Customer Orders

Here's how mail order clerks use customer orders:

Packed, shipped, and tracked customer orders.
Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.

3. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how mail order clerks use credit card:

Handled accounts receivables, separated checks, money orders and credit cards from daily incoming mail for HSBC.
Handled cash and credit card statements sent via mail.

4. Customer Complaints

Here's how mail order clerks use customer complaints:

Investigated and resolved customer complaints; coordinated client's problem resolution with various departments and staff members under changing fast-paced environment.
Provided excellent customer service and interpersonal skills in a professional matter while resolving customer complaints via telephone.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how mail order clerks use outbound calls:

Team LeadSpecialty Accounts and Projects RepInbound/Outbound Calls
Handle inbound and outbound calls from distributors with questions regarding orders.

6. Collating

Here's how mail order clerks use collating:

Performed other clerical duties as needed, such as filing, photocopying, collating and sorting mail.

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List of mail order clerk skills to add to your resume

The most important skills for a mail order clerk resume and required skills for a mail order clerk to have include:

Customer Service
Customer Orders

Credit Card
Customer Complaints

Outbound Calls
Collating

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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