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Mailroom assistant skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical mailroom assistant skills. We ranked the top skills for mailroom assistants based on the percentage of resumes they appeared on. For example, 27.3% of mailroom assistant resumes contained office equipment as a skill. Continue reading to find out what skills a mailroom assistant needs to be successful in the workplace.

15 mailroom assistant skills for your resume and career

1. Office Equipment

Here's how mailroom assistants use office equipment:
  • Operated office equipment that was used on a regular basis including computers, printers, and postage meter machines.
  • Ensured operation/maintenance of general office equipment (copy machines/printers, fax machines, etc).

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how mailroom assistants use data entry:
  • Performed varying levels of data entry and general filing duties including sorting and filing applications, correspondence and records.
  • Assist with data entry and special Admissions Events such as Open House and Orientation.

3. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how mailroom assistants use hr:
  • Assisted in producing and distributing new hire kits for HR as well as track new hire arrivals through internal reporting.
  • Supported HR maintaining employee files, visitation logs identification badges, and security monitoring system.

4. Mail Room

Mail Room is the dedicated area in a mailing department where mails are processed and organized according to their destination. Apart from the typical post offices, mailrooms can also be found in educational institutes and office buildings. The mailroom is managed by a postmaster who manages a team of mail boys or clerks. Their job is to sort out the mails or parcels received or being delivered. In larger organizations, a more formal system is employed, and the use of trolleys is standard. A mailroom can essentially house thousands of packages or mails that have to be delivered throughout the country or a state.

Here's how mailroom assistants use mail room:
  • Assisted in everyday mail room activities such as preparing brochures, labeling, stuffing and sealing envelopes in large volumes.
  • Assisted Mail Room Manager with Mail Room Operations, sorting, packaging, labeling, scanning, and printing.

5. USPS

Here's how mailroom assistants use usps:
  • Reduced mail costs by effective use of FEDEX, UPS and USPS mail rates when assisting other departments' mail needs.
  • Directed and contacted USPS and Fed-Ex for daily scheduled pickups of all outgoing mail and time sensitive packages.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how mailroom assistants use customer service:
  • Provided customer service producing paperback documents and copy orders for staff using photocopying machines.
  • Work as a mail assistant, print assistant, sales associate, and customer service provider.

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7. Administrative Tasks

Here's how mailroom assistants use administrative tasks:
  • Assisted experts with any administrative tasks, travel arrangements, billable time and expenses.
  • Completed other administrative tasks as assigned.

8. Postage Meter

A postage meter is an equipment used to mark mailed items with evidence of postage. It includes necessary posting details like date, cancellation postmark, and a stamp.

Here's how mailroom assistants use postage meter:
  • Stamped outgoing mail with postage meter, folding letters or circulars and inserted in envelopes.
  • Affixed postage to packages and letters by hand and stamped materials, using postage meters.

9. Organization

Here's how mailroom assistants use organization:
  • Maintained organization of packages on shelves.
  • Delivered mail to campus offices Contributed to the efficiency and organization of the mailroom

10. Postal Service

A postal service is a service in which messages - letters, parcels, or packages - are sent by post to all recipients in the same country or abroad. The goal is to provide the nation with a universal, reliable, and affordable mail service.

Here's how mailroom assistants use postal service:
  • Responded to customer questions regarding housing and postal services.
  • Acted as a liaison between University Housing and Postal Services

11. DHL

Here's how mailroom assistants use dhl:
  • Processed all incoming and outgoing UPS, FedEX, DHL, and all other courier vendors.
  • Shipped slides * Sort Incoming mail * Received FedEx, DHL and other private couriers.

12. Front Desk

Here's how mailroom assistants use front desk:
  • Sorted mail, mail delivery, answered phones, input mail data, shipment tracking, and front desk switchboard operator.
  • Handle front desk answering customer questions in person and on the phone.

13. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how mailroom assistants use ran:
  • General Statement of Duties: Ran Copy Center for the College with high quality control being a priority.
  • Network Administrators Assistant: ran backups, Tech support for Debt$Net Database software,.

14. Copy Machines

Copy machines make duplicate copies of documents and/or photos onto paper. Sometimes also referred to as a photocopier or copier.

Here's how mailroom assistants use copy machines:
  • Operated, trouble shoot, replace toner and drums in Xerox Copy Machines 7675 and 700.
  • Demonstrated ability to work with fax and copy machines.

15. Postage Machine

Here's how mailroom assistants use postage machine:
  • Operated canon copier, meter and postage machine on a daily basis.
  • Record keeping for postage machine leasing contract.
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List of mailroom assistant skills to add to your resume

Mailroom assistant skills

The most important skills for a mailroom assistant resume and required skills for a mailroom assistant to have include:

  • Office Equipment
  • Data Entry
  • HR
  • Mail Room
  • USPS
  • Customer Service
  • Administrative Tasks
  • Postage Meter
  • Organization
  • Postal Service
  • DHL
  • Front Desk
  • RAN
  • Copy Machines
  • Postage Machine
  • Office Machines
  • Courier Services
  • Fax Machines
  • Collating
  • Mailroom Operations
  • Mailroom Equipment
  • Fed-Ex
  • Computer System
  • Payroll
  • Insert Machine
  • Mass Mailings
  • Bank Deposits
  • Bulk Mailings
  • PowerPoint
  • Database Systems
  • Pitney Bowes

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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