What does a mailroom associate do?
Mailroom associate responsibilities
Here are examples of responsibilities from real mailroom associate resumes:
- Manage files, prepare lobby monitor presentations using Microsoft PowerPoint.
- Perform periodic collections with USPS mail to be meter via postage machine.
- Provide customer service by processing FedEx and USPS packages.
- Perform collating, binding and duplicating tasks involve in an organization.
- Meter postage to mail collect from various units within Cuna.
Mailroom associate skills and personality traits
We calculated that 14% of Mailroom Associates are proficient in Safety Procedures, Customer Care, and USPS.
We break down the percentage of Mailroom Associates that have these skills listed on their resume here:
- Safety Procedures, 14%
Adhere to all safety procedures.
- Customer Care, 14%
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
- USPS, 13%
Received sort, log and distribute incoming urgent packages throughout the day such as USPS, FedEx, UPS.
- Production Environment, 11%
Demonstrate flexibility in satisfying customer demands in a high volume, production environment.
- Courier Packages, 7%
Log in all courier packages and deliver the packages to faculty and staff.
- Time-Sensitive Material, 7%
Handle time-sensitive material, such as confidential, urgent packages.
Most mailroom associates use their skills in "safety procedures," "customer care," and "usps" to do their jobs. You can find more detail on essential mailroom associate responsibilities here:
The three companies that hire the most mailroom associates are:
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Compare different mailroom associates
Mailroom associate vs. Office services clerk
An office services clerk is an individual employee who performs a multitude of administrative tasks as well as office maintenance duties of an organization. Office services clerks are required to maintain an inventory of office supplies as well as purchase and distribute office supplies to all employees when needed. They must manage office services staff to ensure that their duties are met efficiently and effectively. Office services clerks must also provide customer service to a wide range of customers by answering phones and responding to emails.
There are some key differences in the responsibilities of each position. For example, mailroom associate responsibilities require skills like "safety procedures," "customer care," "production environment," and "shipping receiving." Meanwhile a typical office services clerk has skills in areas such as "customer service," "office services," "word processing," and "clerical support." This difference in skills reveals the differences in what each career does.
Office services clerks earn the highest salaries when working in the utilities industry, with an average yearly salary of $37,812. On the other hand, mailroom associates are paid more in the insurance industry with an average salary of $36,318.The education levels that office services clerks earn slightly differ from mailroom associates. In particular, office services clerks are 1.7% more likely to graduate with a Master's Degree than a mailroom associate. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Mailroom associate vs. Casual clerk
An insert operator's job is to set up, maintain, and troubleshoot the insert machine to produce accurate work on a timely basis. The operator conducts quality checks and performs other tasks whenever needed as he/she works with one or more machines from time to time depending on workload and date of delivery (DOD). He/she may be able to adapt to changing dynamic production environment since the job involves multitasking, must possess good verbal and written communication skills, basic mechanical and trouble-shooting skills, and must be flexible in the work schedule based on volume needs.
Each career also uses different skills, according to real mailroom associate resumes. While mailroom associate responsibilities can utilize skills like "safety procedures," "customer care," "production environment," and "shipping receiving," casual clerks use skills like "customer service," "processing equipment," "postal service," and "mail carriers."
Average education levels between the two professions vary. Casual clerks tend to reach similar levels of education than mailroom associates. In fact, they're 1.0% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Mailroom associate vs. Insert operator
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a mailroom associate is likely to be skilled in "safety procedures," "customer care," "production environment," and "shipping receiving," while a typical insert operator is skilled in "quality standards," "quality checks," "basic math," and "machine operation."
Insert operators earn the best pay in the manufacturing industry, where they command an average salary of $33,806. Mailroom associates earn the highest pay from the insurance industry, with an average salary of $36,318.When it comes to education, insert operators tend to earn similar degree levels compared to mailroom associates. In fact, they're 0.1% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Mailroom associate vs. Direct mail clerk
Types of mailroom associate
Updated January 8, 2025
