What does a mailroom clerk do?

A mailroom clerk specializes in handling and distributing mail and packages within a company or establishment, ensuring accuracy and timeliness. They are responsible for scanning and sorting out every parcel through a system, making sure to document everything in and out of the building. Furthermore, there are instances where they must process all outgoing mail by processing it into postal stamping machines, respond to mail inquiries from employees, and maintain records of all transactions.
Mailroom clerk responsibilities
Here are examples of responsibilities from real mailroom clerk resumes:
- Manage office supplies, vendors, organization, and upkeep.
- Manage files, prepare lobby monitor presentations using Microsoft PowerPoint.
- Copy, file, answer phones, work with fed-ex.
- Open and prep them using the OPEX machines and scan them using the IBML machines.
- Supervise and run press line.
- Maintain organization of packages on shelves.
- Serve as company courier and run company errands.
- Verify payroll and accounts payable for printing and distribution of mail.
- Prepare reports of findings and recommendations, using typewriters or computers.
- Interview patients to clear them for MRI scans and schedule their appointments.
- Prepare dockets or calendars of cases to be call, using typewriters or computers.
- Utilize OPEX machinery to efficiently process incoming mail; coordinate mail with departments and oversee delivery.
- Date, receive, and log all incoming items including certify, register, federal express and DHL.
- Sort and deliver mail, wait on counter, ship out DHL, pick up mail from post office
- Start machines that automatically feed plates, stencils through mechanisms and observe machine operations in order to detect malfunctions.
Mailroom clerk skills and personality traits
We calculated that 33% of Mailroom Clerks are proficient in Customer Service, USPS, and Pickup. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Organizational skills.
We break down the percentage of Mailroom Clerks that have these skills listed on their resume here:
- Customer Service, 33%
Maintained excellent customer service to employees by providing postage, mail delivery instructions and proper packaging materials.
- USPS, 10%
Packaged and delivered to USPS fan club promotions for several international recording artists.
- Pickup, 7%
Staged work for courier pickup including required manifest and documentation.
- Delivery Carts, 6%
Receive and sort mail from UPS, FedEx and other mail carriers and load it on delivery carts.
- Office Equipment, 4%
Performed shipping and receiving materials computers and other office equipment.
- Postage Meter Readings, 4%
Check postal rates and weigh outgoing mail as well as, record postage meter readings on a daily basis.
"customer service," "usps," and "pickup" are among the most common skills that mailroom clerks use at work. You can find even more mailroom clerk responsibilities below, including:
Customer-service skills. One of the key soft skills for a mailroom clerk to have is customer-service skills. You can see how this relates to what mailroom clerks do because "general office clerks often provide general information to company staff, customers, or the public." Additionally, a mailroom clerk resume shows how mailroom clerks use customer-service skills: "utilized my data entry experience to enter orders and customer information. "
Detail oriented. Another essential skill to perform mailroom clerk duties is detail oriented. Mailroom clerks responsibilities require that "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." Mailroom clerks also use detail oriented in their role according to a real resume snippet: "detailed filing and clerical work/assistance; data entry into excel worksheet. "
Organizational skills. This is an important skill for mailroom clerks to perform their duties. For an example of how mailroom clerk responsibilities depend on this skill, consider that "general office clerks file and retrieve records." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a mailroom clerk: "core strengths: strong client relations local/state health laws customer service strong organizational skills telecommunication skills excellent communication skills".
The three companies that hire the most mailroom clerks are:
- Compass Group USA40 mailroom clerks jobs
- Sodexo Management, Inc.9 mailroom clerks jobs
- Randstad North America, Inc.7 mailroom clerks jobs
Choose from 10+ customizable mailroom clerk resume templates
Build a professional mailroom clerk resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your mailroom clerk resume.Compare different mailroom clerks
Mailroom clerk vs. Data entry associate
Data entry associates are a group of professionals using computers and data processing programs to supply information into a database or documentation platform or to transcribe data via phone conversations or recordings. They can multitask effectively with excellent verbal and written communication skills and perform repetitive tasks accurately with excellent attention to detail. Part of their task is to maintain the database by encoding new and updated customer account information by preparing source data for computer entry, compiling, and sorting information. To be effective, typing speed and accuracy must be considered.
While similarities exist, there are also some differences between mailroom clerks and data entry associate. For instance, mailroom clerk responsibilities require skills such as "usps," "pickup," "delivery carts," and "postage meter readings." Whereas a data entry associate is skilled in "computer database," "payroll," "wpm," and "hippa." This is part of what separates the two careers.
Data entry associates tend to make the most money working in the finance industry, where they earn an average salary of $52,978. In contrast, mailroom clerks make the biggest average salary, $35,996, in the government industry.The education levels that data entry associates earn slightly differ from mailroom clerks. In particular, data entry associates are 1.5% more likely to graduate with a Master's Degree than a mailroom clerk. Additionally, they're 0.0% more likely to earn a Doctoral Degree.Mailroom clerk vs. Data entry operator
A data entry operator is someone responsible for entering collected information into a database using different computer software. Data entry duties include updating customer data, transcribing information, and entering accounting records. Also, it is their responsibility to organize collected data and maintain their accurate record on the database so it can be accessed at any time. Data operators must be proficient in typing skills, keen to details and able to manage a large amount of data. They must also be familiar with using spreadsheets, along with other word processing programs.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that mailroom clerk responsibilities requires skills like "usps," "pickup," "delivery carts," and "postage meter readings." But a data entry operator might use other skills in their typical duties, such as, "data entry equipment," "computer database," "wpm," and "word processing."
Data entry operators earn a higher average salary than mailroom clerks. But data entry operators earn the highest pay in the finance industry, with an average salary of $38,543. Additionally, mailroom clerks earn the highest salaries in the government with average pay of $35,996 annually.In general, data entry operators achieve similar levels of education than mailroom clerks. They're 1.9% more likely to obtain a Master's Degree while being 0.0% less likely to earn a Doctoral Degree.Mailroom clerk vs. Clerk typist
A clerk typist is responsible for data entry procedures and document transcriptions, alongside other clerical and administrative duties as required by the employer. Clerk typists create reports and presentation materials, transcribe audio meetings, write business drafts, and send documents to appropriate office personnel or clients. A clerk-typist must show excellent organizational and time-management skills, especially with handling various typing tasks under strict deadlines and minimal supervision. They also respond and take calls from clients and customers, assisting with their inquiries and concerns.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from mailroom clerk resumes include skills like "usps," "pickup," "delivery carts," and "postage meter readings," whereas a clerk typist is more likely to list skills in "telephone calls," "payroll," "clerical support," and "input data. "
Clerks typist earn the best pay in the education industry, where they command an average salary of $32,312. Mailroom clerks earn the highest pay from the government industry, with an average salary of $35,996.clerks typist typically earn similar educational levels compared to mailroom clerks. Specifically, they're 1.8% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Mailroom clerk vs. Order entry clerk
An Order Entry Clerk is primarily in charge of receiving and processing customer orders, ensuring accuracy and timeliness. Upon receiving orders, an order entry clerk is responsible for entering customer information into databases such as names, billing details, address, and item specifications. They communicate with customers through calls or email to confirm their orders and information, answering inquiries should there be any. Besides handling databases, an Order Entry Clerk Prepares and processes shipping documents, invoices, and contracts, tracking procedures to ensure smooth workflow. Moreover, there are also instances where they must receive and handle customer complaints, resolving them promptly.
Types of mailroom clerk
Updated January 8, 2025











