Patient Service Representative jobs at MaineGeneral Health - 147 jobs

Northern Light Sebasticook Valley Hospital Department: RHC - Unity Hours Per Week: 40.00 Work Schedule: 7:30 AM to 4:00 PM The position is the first point of contact for patients and visitors. Schedules appointments, maintains medical records, answers telephones. Responsibilities: * Schedules/reschedules patient appointments based on the physician schedule. * Greets visitors and patients * Answers telephones, records messages in a timely fashion * Enters and updates patient registration data and patient accounts * Photocopies documents as required * Pre-certifies patients when required * Process and records referral requests for patients and physicians * Transcribes letters and memos as required. * Maintains computer backups * Process and sorts mail * Process calls from insurance companies * Correct/edit transcriptions * Stock and order supplies * Complies with Hospital Hand Hygiene Standards. * Adheres to Hospital Standards of Behavior. * Performs all other duties assigned. Other Information: Competencies and Skills * Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. * Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. * Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. * Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. * Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. * Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues. * Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. * Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required High School Diploma/General Educational Development (GED) Working Conditions * Potential exposure to abusive and/or aggressive people. * Work with computers, typing, reading or writing. * Lifting, moving and loading 20 to 30 pounds. * Prolonged periods of sitting. * Prolonged periods of standing. * Prolonged periods of walking. Pittsfield, Maine, SVH, Rural Health Care, Kennebeck Valley

Serves as the first point of contact at the Orthopedic Practice, welcoming all internal and external customers in a friendly, professional, and courteous manner. Serving as the primary point of contact for patients, acting as information conduit between patient and physician practice and coordinating ancillary services associated with meeting patient health care needs. Job Requirements Job Knowledge and Skills Demonstrates good organizational and time-management skills. Excellent communication and interpersonal skills. Medical terminology helpful. Follow Verbal Instructions. Empathy, patience, and a genuine desire to help others. Must be handle multiple priorities, manage stress and work well with others. Ability to work effectively as part of a multidisciplinary team. Must be able to speak clearly, read, write, and comprehend the English language. Bilingual skills a plus Must successfully complete medical terminology class within six months of hire. Must have insurance knowledge and up to date CMS guidelines. Education and Experience High school diploma or GED. 1- 3 year of clerical/receptionist experience desired. Covenant Health Mission Statement We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities. Our Core Values: •Compassion We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering. •Integrity We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources. •Collaboration We work in partnership, dialogue and shared purpose to create healthy communities. •Excellence We deliver all services with the highest level of quality, while seeking creative innovation. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history). Comp Range: $16.89 - $23.25 Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.

The Patient Service Representative is an ambassador and point of contact for practices and patients in our community. This position serves as the primary point of contact for patients, acting as an information conduit between patient and provider practices and coordinating ancillary services associated with patient health care needs. Essential Duties and Responsibilities Supports and promotes the mission and values of Covenant Health Ministry. Ask for and collect payment due at the time of service up to and including duties such as running estimates, copay collection, co-insurance collection, and past due amount collection. Models AIDET behaviors. Welcomes patients, inquires to understand the reason for visit, and gathers demographics and insurance information. Communicates process and timeline, announces patient to nurse/MA, and follows up as needed. Manages patient appointments/physician schedules to minimize patient wait time and maximize patient flow and customer service. Schedules appointments according to patient preference Gather enough information to determine the priority of the visit and schedule the appropriate length of time. Call patients at least 48 hours in advance of appointment as a courtesy reminder Maintains required licenses, certifications, and competencies, and completes annual compliance courses on time. Supporting student learning is a shared responsibility. Every team member is expected to contribute to creating a welcoming environment and to actively assist students in their educational experience, regardless of their specific role. Other duties as consistent with this role. Job Requirements Job Knowledge and Skills Strong interpersonal and customer relation skills. Strong verbal and written communication skills. Strong computer and telephone skills. The ability to speak, read, write, and understand written instructions in English is required. Education and Experience High school diploma or GED required; associate degree preferred. Minimum of one-year, direct experience preferred. An equivalent combination of education and experience that provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements. Working Conditions/Physical Demands OSHA standards Category I, exposure to blood/body fluids or tissue. Must be able to work in a high-paced environment where multi-tasking, prioritizing, and sound decision-making skills are required. Exposed to disease, illness, infections, strains, and physical injury. Must possess the physical and mental abilities to perform the tasks normally associated with this position that involves a combination of sitting, (standing up to 8+ hours), twisting, walking, bending, stooping, and reaching. Lifting/carrying frequently up to 10 pounds. Some stress is related to a high level of responsibility for quality care. Covenant Health Mission Statement We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities. Our Core Values: •Compassion We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering. •Integrity We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources. •Collaboration We work in partnership, dialogue and shared purpose to create healthy communities. •Excellence We deliver all services with the highest level of quality, while seeking creative innovation. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history). Comp Range: $16.89 - $23.25 Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.

Northern Light Mercy Hospital Department: Primary Care - Yarmouth Mercy Yarmouth Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 7:00 AM to 3:30 PM * Sign On Bonus for Eligible Candidates* This position is responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. This person serves as an ambassador of the organization as they act as the liaison between the practice and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. The incumbent may have access to highly confidential patient, employee and/or Organizational proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of the Hospital. Responsibilities: * Treats all patients and customers in polite, prompt and helpful manner in keeping with Organization Values and Standards * Active participant in regular huddles and team meetings to improve workflows and contribute to improving patient population outcomes. * Ability to maintain productivity and efficiency in work flow to accommodate the volume and acuity of the practice * Demonstrates ability to handle difficult conversations with patients and internal customers. * Registers all patient demographic and insurance information accurately at the time of appointment, and provides necessary forms for completion in accordance with all insurance regulations and practice policy. * Provides excellent customer service for incoming inquiries. Screens calls, documents detailed messages and routes to the appropriate individual in a timely manner * Schedules, reschedules, confirms, acknowledges, and cancels patient appointments including surgical and ancillary service * Monitors daily schedules, notifying manager or all team members of potential issues or access opportunities * Collects co pays/patient due balances * General understanding of insurance plans with a greater detailed knowledge of the most frequently seen insurance plans * Utilizes insurance verification system and takes appropriate action based on eligibility response * Obtains patient consents and signatures, schedules follow-up appointments when indicated. * Performs end of day reconciliation of payments, appointments and validation * Investigate and problem solve insurance denials on a monthly basis in order to recover lost revenue and to become aware of how to proactively submit clean claim * Is patient centric in interactions and in decision making * Participates in the referral process as outlined by Medical Associates * Initiates, receives, and/or processes insurance and services referrals in compliance with the patient's plan and in conjunction with the Medical Associates referrals protocol * Proactive in identifying, reporting and participating in the resolution of any potential or actual patient safety issues * Processes health information requests in accordance with Organization and MMA policy * Screens and invites patients to the electronic patient portal * Displays cooperative behavior. Interacts positively and effectively with others to promote a team environment * Creates, maintains, and pulls patient charts, either physically or electronically, as outlined by the practice. * Acts as a back-up for coworkers as needed * Demonstrates and promotes the mission and values of the organization * Ensures compliance with the hospital, state, and federal regulations * Works in a way to uphold HIPAA standards, in compliance with the law * Performs additional duties as required or assigned to maintain the overall efficiency and continuity of the facility. Other Information: Competencies and Skills * Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. * Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required High School Diploma/General Educational Development (GED) Working Conditions * Potential exposure to abusive and/or aggressive people. * Potential exposure to diseases or infections. * Potential exposure to noise levels being uncomfortable. * Potential exposure to noxious odors. * Potential exposure to very hot or cold temperatures. * Work with computers, typing, reading or writing. * Lifting, moving and loading 20 to 30 pounds. * Prolonged periods of sitting. Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery

Job Description ESSENTIAL FUNCTIONS Primarily answer incoming phone calls for multiple Primary Care practices. Redirect calls for Specialty Departments when needed Schedule routine and follow-up patient appointments Reschedule or cancel appointments as needed Confirm future appointments Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit using a designated screening tool, including patients with urgent/critical medical concerns Assist patients with prescription refill requests Assist patients with referral requests Provide general practice information for patients as needed Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics. Acts as a champion of the patient experience by striving for first call resolution with every patient interaction Other responsibilities as directed by supervisor, coordinator, or manager JOB REQUIREMENTS High School Diploma or equivalent required Ability to support patients using a calm demeanor, compassion, and empathy, including urgent/critical calls Strong organizational skills Excellent professional judgment, phone skills and decision making ability Proficiency with Windows based computer applications Flexibility and willingness to work as a team member Able to prioritize and handle multiple tasks Active listening skills Ability to proficiently use telephone system Excellent typing and computer ability while simultaneously maintaining a telephone conversation Ability to consistently meet and adhere to performance and quality metrics Ability to demonstrate and uphold InterMed's Values On-site, in-person training is required for this position. Training is expected to take 3-4 weeks depending on experience State of Maine residence is required Professional appearance

Job Description ESSENTIAL FUNCTIONS Primarily answer incoming phone calls for multiple Primary Care practices. Redirect calls for Specialty Departments when needed Schedule routine and follow-up patient appointments Reschedule or cancel appointments as needed Confirm future appointments Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit using a designated screening tool, including patients with urgent/critical medical concerns Assist patients with prescription refill requests Assist patients with referral requests Provide general practice information for patients as needed Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics. Acts as a champion of the patient experience by striving for first call resolution with every patient interaction Other responsibilities as directed by supervisor, coordinator, or manager JOB REQUIREMENTS High School Diploma or equivalent required Ability to support patients using a calm demeanor, compassion, and empathy, including urgent/critical calls Strong organizational skills Excellent professional judgment, phone skills and decision making ability Proficiency with Windows based computer applications Flexibility and willingness to work as a team member Able to prioritize and handle multiple tasks Active listening skills Ability to proficiently use telephone system Excellent typing and computer ability while simultaneously maintaining a telephone conversation Ability to consistently meet and adhere to performance and quality metrics Ability to demonstrate and uphold InterMed's Values On-site, in-person training is required for this position. Training is expected to take 3-4 weeks depending on experience State of Maine residence is required Professional appearance

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary Job Description Position Summary: The Care Team Patient Services Representative works collaboratively with all members of the care team providing world class service to both the patients and staff of Martin's Point. Answers all Care Team Phone Calls within established quality metrics. Supports various other Care Teams by answering their phones (as necessary) to meet quality standards. Responsible for Queue Management, including phone messaging, appointment cancellations and rescheduling. Screens, provides information on and directs calls to appropriate department or staff to expedite patient care. Supports and facilitates communications related to labs, scripts, messaging, etc. Performs Telephone Triage per established protocols. Assists with patient service related administrative tasks to ensure patient requests are met. Key Outcomes: Handles all PSR Desktop Management activities Schedules, reschedules and cancels patient appointments Provides phone support to internal and external customers within established quality metrics. Coordinates New Patient Management (distributes packets, maintains records, initial screenings, etc.) Follows Standard Processes and Protocols related to clinical activities (med refills, order follow through/tracking lab reporting) Responsible for Lab results reporting as delegated Responds to patient requests via incoming phone call, portal or written request With Clinical Support, tracks and follows up patient issues Issues pre-appointment lab and health maintenance reminders Manages Web portal communications and patient related portal requests/questions Depending on practice organizational structure, may also handle referrals and serve as subject matter expert on referrals. Completes barcoding/faxing documents to athena (document management), ensuring timely and accurate document classification and filing of documents in patients health record. Participates in process improvement activities Conduct patient check-in and check-out activities as appropriate. Collects copays and outstanding balances Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes Reviews missing slips and creates claims to ensure appropriate billing At some sites will document and refill medications following the guidance given by Patient Knowledge Coupler (PKC) Education/Experience: HS Diploma or equivalent 3+ years experience working in an administrative and/or customer service oriented environment. Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred. Skills/Knowledge/Competencies (Behaviors): Ability to function independently and professionally Knowledge of medical terminology preferred Basic knowledge of current healthcare benefits and managed care insurance plans, preferred Windows Based Computer skills: data entry and word processing ability Demonstrated telephone etiquette and positive interpersonal skills Ability to handle difficult conversations with patients and internal customers Ability to multitask among phone and face to face despite frequent interruptions Excellent organizational skills Ability to analyze and problem solve Detailed oriented and excellent follow through skills Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers Must be able to work flexible hours which may include weekends, evenings and holidays This position is not eligible for immigration sponsorship. We are an equal opportunity/affirmative action employer. Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ***************************** Do you have a question about careers at Martin's Point Health Care? Contact us at: *****************************

The Patient Service Representative is an ambassador and point of contact for practices and patients in our community. This position serves as the primary point of contact for patients, acting as an information conduit between patient and provider practices and coordinating ancillary services associated with patient health care needs. Essential Duties and Responsibilities Supports and promotes the mission and values of Covenant Health Ministry. Ask for and collect payment due at the time of service up to and including duties such as running estimates, copay collection, co-insurance collection, and past due amount collection. Models AIDET behaviors. Welcomes patients, inquires to understand the reason for visit, and gathers demographics and insurance information. Communicates process and timeline, announces patient to nurse/MA, and follows up as needed. Manages patient appointments/physician schedules to minimize patient wait time and maximize patient flow and customer service. Schedules appointments according to patient preference Gather enough information to determine the priority of the visit and schedule the appropriate length of time. Call patients at least 48 hours in advance of appointment as a courtesy reminder Maintains required licenses, certifications, and competencies, and completes annual compliance courses on time. Supporting student learning is a shared responsibility. Every team member is expected to contribute to creating a welcoming environment and to actively assist students in their educational experience, regardless of their specific role. Other duties as consistent with this role. Job Requirements Job Knowledge and Skills Strong interpersonal and customer relation skills. Strong verbal and written communication skills. Strong computer and telephone skills. The ability to speak, read, write, and understand written instructions in English is required. Education and Experience High school diploma or GED required; associate degree preferred. Minimum of one-year, direct experience preferred. An equivalent combination of education and experience that provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements. Working Conditions/Physical Demands OSHA standards Category I, exposure to blood/body fluids or tissue. Must be able to work in a high-paced environment where multi-tasking, prioritizing, and sound decision-making skills are required. Exposed to disease, illness, infections, strains, and physical injury. Must possess the physical and mental abilities to perform the tasks normally associated with this position that involves a combination of sitting, (standing up to 8+ hours), twisting, walking, bending, stooping, and reaching. Lifting/carrying frequently up to 10 pounds. Some stress is related to a high level of responsibility for quality care. Covenant Health Mission Statement We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities. Our Core Values: •Compassion We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering. •Integrity We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources. •Collaboration We work in partnership, dialogue and shared purpose to create healthy communities. •Excellence We deliver all services with the highest level of quality, while seeking creative innovation. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history). Comp Range: $16.89 - $25.33 Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.

Northern Light Mercy Hospital Department: Primary Care - South Portland Northern Light Home Care & Hospice So Portland Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 7:00 AM to 5:00 PM * Sign On Bonus for Eligible Candidates* Summary: This position is responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. This person serves as an ambassador of the organization as they act as the liaison between the practice and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. The incumbent may have access to highly confidential patient, employee and/or Organizational proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of the Hospital. Responsibilities: * Treats all patients and customers in polite, prompt and helpful manner in keeping with Organization Values and Standards * Active participant in regular huddles and team meetings to improve workflows and contribute to improving patient population outcomes. * Ability to maintain productivity and efficiency in work flow to accommodate the volume and acuity of the practice * Demonstrates ability to handle difficult conversations with patients and internal customers. * Registers all patient demographic and insurance information accurately at the time of appointment, and provides necessary forms for completion in accordance with all insurance regulations and practice policy. * Provides excellent customer service for incoming inquiries. Screens calls, documents detailed messages and routes to the appropriate individual in a timely manner * Schedules, reschedules, confirms, acknowledges, and cancels patient appointments including surgical and ancillary service * Monitors daily schedules, notifying manager or all team members of potential issues or access opportunities * Collects co pays/patient due balances * General understanding of insurance plans with a greater detailed knowledge of the most frequently seen insurance plans * Utilizes insurance verification system and takes appropriate action based on eligibility response * Obtains patient consents and signatures, schedules follow-up appointments when indicated. * Performs end of day reconciliation of payments, appointments and validation * Investigate and problem solve insurance denials on a monthly basis in order to recover lost revenue and to become aware of how to proactively submit clean claim * Is patient centric in interactions and in decision making * Participates in the referral process as outlined by Medical Associates * Initiates, receives, and/or processes insurance and services referrals in compliance with the patient's plan and in conjunction with the Medical Associates referrals protocol * Proactive in identifying, reporting and participating in the resolution of any potential or actual patient safety issues * Processes health information requests in accordance with Organization and MMA policy * Screens and invites patients to the electronic patient portal * Displays cooperative behavior. Interacts positively and effectively with others to promote a team environment * Creates, maintains, and pulls patient charts, either physically or electronically, as outlined by the practice. * Acts as a back-up for coworkers as needed * Demonstrates and promotes the mission and values of the organization * Ensures compliance with the hospital, state, and federal regulations * Works in a way to uphold HIPAA standards, in compliance with the law * Performs additional duties as required or assigned to maintain the overall efficiency and continuity of the facility. Other Information: Competencies and Skills * Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. * Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required High School Diploma/General Educational Development (GED) Working Conditions * Potential exposure to abusive and/or aggressive people. * Potential exposure to diseases or infections. * Potential exposure to noise levels being uncomfortable. * Potential exposure to noxious odors. * Potential exposure to very hot or cold temperatures. * Work with computers, typing, reading or writing. * Lifting, moving and loading 20 to 30 pounds. * Prolonged periods of sitting. Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary Job Description Position Summary: The Care Team Patient Services Representative works collaboratively with all members of the care team providing world class service to both the patients and staff of Martin's Point. Answers all Care Team Phone Calls within established quality metrics. Supports various other Care Teams by answering their phones (as necessary) to meet quality standards. Responsible for Queue Management, including phone messaging, appointment cancellations and rescheduling. Screens, provides information on and directs calls to appropriate department or staff to expedite patient care. Supports and facilitates communications related to labs, scripts, messaging, etc. Performs Telephone Triage per established protocols. Assists with patient service related administrative tasks to ensure patient requests are met. Key Outcomes: Handles all PSR Desktop Management activities Schedules, reschedules and cancels patient appointments Provides phone support to internal and external customers within established quality metrics. Coordinates New Patient Management (distributes packets, maintains records, initial screenings, etc.) Follows Standard Processes and Protocols related to clinical activities (med refills, order follow through/tracking lab reporting) Responsible for Lab results reporting as delegated Responds to patient requests via incoming phone call, portal or written request With Clinical Support, tracks and follows up patient issues Issues pre-appointment lab and health maintenance reminders Manages Web portal communications and patient related portal requests/questions Depending on practice organizational structure, may also handle referrals and serve as subject matter expert on referrals. Completes barcoding/faxing documents to athena (document management), ensuring timely and accurate document classification and filing of documents in patients health record. Participates in process improvement activities Conduct patient check-in and check-out activities as appropriate. Collects copays and outstanding balances Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes Reviews missing slips and creates claims to ensure appropriate billing At some sites will document and refill medications following the guidance given by Patient Knowledge Coupler (PKC) Education/Experience: HS Diploma or equivalent 3+ years experience working in an administrative and/or customer service oriented environment. Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred. Skills/Knowledge/Competencies (Behaviors): Ability to function independently and professionally Knowledge of medical terminology preferred Basic knowledge of current healthcare benefits and managed care insurance plans, preferred Windows Based Computer skills: data entry and word processing ability Demonstrated telephone etiquette and positive interpersonal skills Ability to handle difficult conversations with patients and internal customers Ability to multitask among phone and face to face despite frequent interruptions Excellent organizational skills Ability to analyze and problem solve Detailed oriented and excellent follow through skills Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers Must be able to work flexible hours which may include weekends, evenings and holidays This position is not eligible for immigration sponsorship. We are an equal opportunity/affirmative action employer. Do you have a question about careers at Martin's Point Health Care? Contact us at: *****************************

Northern Light Mercy Hospital Department: Primary Care - West Falmouth Mercy Wst Falm Primary Cr Work Type: Full Time Hours Per Week: 40.00 Work Schedule: Variable This position is responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. This person serves as an ambassador of the organization as they act as the liaison between the practice and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. The incumbent may have access to highly confidential patient, employee and/or Organizational proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of the Hospital. Responsibilities: * Treats all patients and customers in polite, prompt and helpful manner in keeping with Organization Values and Standards * Active participant in regular huddles and team meetings to improve workflows and contribute to improving patient population outcomes. * Ability to maintain productivity and efficiency in work flow to accommodate the volume and acuity of the practice * Demonstrates ability to handle difficult conversations with patients and internal customers. * Registers all patient demographic and insurance information accurately at the time of appointment, and provides necessary forms for completion in accordance with all insurance regulations and practice policy. * Provides excellent customer service for incoming inquiries. Screens calls, documents detailed messages and routes to the appropriate individual in a timely manner * Schedules, reschedules, confirms, acknowledges, and cancels patient appointments including surgical and ancillary service * Monitors daily schedules, notifying manager or all team members of potential issues or access opportunities * Collects co pays/patient due balances * General understanding of insurance plans with a greater detailed knowledge of the most frequently seen insurance plans * Utilizes insurance verification system and takes appropriate action based on eligibility response * Obtains patient consents and signatures, schedules follow-up appointments when indicated. * Performs end of day reconciliation of payments, appointments and validation * Investigate and problem solve insurance denials on a monthly basis in order to recover lost revenue and to become aware of how to proactively submit clean claim * Is patient centric in interactions and in decision making * Participates in the referral process as outlined by Medical Associates * Initiates, receives, and/or processes insurance and services referrals in compliance with the patient's plan and in conjunction with the Medical Associates referrals protocol * Proactive in identifying, reporting and participating in the resolution of any potential or actual patient safety issues * Processes health information requests in accordance with Organization and MMA policy * Screens and invites patients to the electronic patient portal * Displays cooperative behavior. Interacts positively and effectively with others to promote a team environment * Creates, maintains, and pulls patient charts, either physically or electronically, as outlined by the practice. * Acts as a back-up for coworkers as needed * Demonstrates and promotes the mission and values of the organization * Ensures compliance with the hospital, state, and federal regulations * Works in a way to uphold HIPAA standards, in compliance with the law * Performs additional duties as required or assigned to maintain the overall efficiency and continuity of the facility. Other Information: Competencies and Skills * Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. * Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required High School Diploma/General Educational Development (GED) Working Conditions * Potential exposure to abusive and/or aggressive people. * Potential exposure to diseases or infections. * Potential exposure to noise levels being uncomfortable. * Potential exposure to noxious odors. * Potential exposure to very hot or cold temperatures. * Work with computers, typing, reading or writing. * Lifting, moving and loading 20 to 30 pounds. * Prolonged periods of sitting. Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a Temporary/PRN position working from 8:30am-5:00pm for a total of 30 scheduled hours per week. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

Northern Light Eastern Maine Medical Center Department: Vascular Surgery Clinic Northern Light Eastern Maine Medical Center Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 8:30 AM to 5:00 PM The Patient Service Representative III is a supporting position and is responsible for a variety of activities related to patient in-take and care. The Patient Service Representative III will also support the Patient Service Representatives I and II as required and may be the first point of contact for patients entering the practice. It involves all of the responsibilities of the PSR II but with a higher level of competency and experience. Activities may include but are not limited to greeting and checking in patients, verifying and updating insurance information and confirming other patient information, scheduling patient appointments, answering phones, updating demographic information, processing referrals, payment collection and posting, charge entry, chart preparation, processing of payroll, tracking of time and attendance, tracking of quality metrics, daily charges, schedule management, patient panels, taking meeting notes, assist with patient complaints ordering office supplies, assisting with practice orientation and training of new staff and other duties as assigned with a minimum of support. The PSR III will also be able to coordinate all components of patient appointments to include tests, surgeries and procedures and may work closely with Central Scheduling. The PSR III will be expected to work with a fair amount of independence applying logic and judgement towards the resolution of practice challenges. The PSR III will serve as a role model of service and professionalism to all supporting staff. This role will provide help with mentoring new staff. Responsibilities: People Communicates Effectively • Demonstrates effective and courteous Customer, Physician/Practice Staff and other hospital staff communication skills • Communicates in a way that conveys understanding and respect to a diverse patient and work population • Answers all calls promptly and courteously • Responds to and resolves issues promptly through effective communication • Uses appropriate chain of command • Feedback is provided in a constructive manner • Demonstrates problem solving skills by responding to and resolving issues promptly through effective communication skills • Maintains adaptability in work schedule to meet patient/departmental needs • Develops and maintains positive working relationships • Acts as a resource to coworkers • Confirms patient identity by using the full name • Participates in problem solving groups as requested • Gives instructions and directions in a clear, understandable manner • Handles patient/family situations that have been escalated to the PSR II in a calm, courteous and informed professional demeanor Attends all practice staff meetings May serve as a receptionist to patients by: • Greeting patients, having patient(s) sign appropriate forms/consents • Verifying and updating demographic/insurance information on all encounter forms and systems per protocol. Notifying registration of changes if applicable • Demonstrating mastery of appropriate practice software and registration tool protocols • Scheduling tests, procedures, referral appointments with scheduling center, agencies and/or other provider groups and forwarding order form and/or records to appropriate depart/office. Documenting information in Patient's chart. Processing insurance referral/prior authorization and document this per protocol • Retrieving and processing messages per protocol Training • May assist with orientating and training/cross-training of new and established employees as assigned • Has the knowledge and the ability to train support staff at all practice levels and for all practice functions, if appropriate • May provide coverage in other areas • Effectively covers other support positions (e.g. switchboard, insurance referrals, and scheduler), if appropriate Service • Provides excellent customer service for both internal and external customers • Responds to communications (phone calls, voice mails, e-mails and IMs) in a timely manner • Demonstrates mastery of and acts as a resource for all systems used in the front office, including scheduling and registration protocols, if appropriate • Takes ownership for determining customers' needs and offering assistance • Interacts with other NL EMMC functions with confidence, courtesy and professionalism • Assists the practice manager in organizing, coordinating and implementing projects. • Collects and compiles statistical data to assist the practice manager as required • Schedules outpatient testing per orders/referral process, inputs appointment dates and times into patient EMR, if appropriate • Recognizes problems and offers constructive solutions. Is able to implement solutions with direction from the practice manager • Is able to run staff meetings in the practice manager's absence • Acts as a designee for the safety officer for practice, to include all safety training, conducting safety related drills, documenting all safety procedures. The PSR III will also participate in disaster drills, demonstrate understanding of disaster plan in discussion drills and disaster situations. The PSR III will also perform duties as assigned to meet unusual, emergent and practice needs • 100% documented evidence of attendance of department staff meetings and/or reading/initializing the minutes • Performs other duties as assigned by practice leadership • Consistent and reliable attendance including communication and attempts to find coverage when issues prevent attendance Quality • Reviews material submitted by Health Plans and Managed Care Organizations to gain full understanding of benefit coverage and precertification/authorization, if appropriate • Quality review procedures are followed to ensure accounts are brought to a timely and accurate resolution, if appropriate • Adheres to NL EMMC Code of Conduct and follows all applicable compliance policies and regulations • Ability to prioritize and perform multiple duties, simultaneously • Ability to take ownership of work and follow up on responsibilities • Speaks, spells, and writes clearly, concisely and to the point • Consistently follows Patient Identification IDD by using two patient identifiers related to the registration process • Patient Identification Manager will be alerted if duplication medical record numbers are identified • Proper name format is consistently followed • Managed care organizations are correctly identified and selected as part of the registration process, if appropriate • Timely modifications of registrations are done in order to ensure billing of encounters. • Uses independent judgment when necessary, if appropriate • Assists Practice Manager with patient complaints related to billing invoices, if appropriate • Appropriately refers patients/staff with issues/concerns to the Practice Manager • Performs Service Recovery when necessary • Seeks ways to improve quality of services provided • Has 100% of iCare, employee updates and any other in-services meetings and training as assigned • Maintains documented evidence of continuing education • Participates in multidisciplinary problem-solving groups, in-service and departmental, practice and hospital meetings as requested; may participate as PM's proxy • Works safely and follows all safety policies; reports incidents or hazards immediately • Follows all hand hygiene protocols • Strong knowledge of departmental policies, procedures and work flows Finance • Insurance verification and precertification is performed prior to elective inpatient admission to ensure accounts are secured upon admission, if appropriate • Monitors overtime of staff and alerts supervisor, manager and employee of any overtime listed, if appropriate • For all other non-scheduled inpatients, insurance verification and precertification is performed within 24 hours of admission or by the end of the business day to perform due diligence on accounts that admitted the previous day, if appropriate • Names, dates, and times of conversations with businesses, insurances, managed care organizations, Utilization Review, and patients are documented, if appropriate • Insurance verification and precertification is performed on high dollar outpatient areas to ensure reimbursement, if appropriate • Understands the implication both clinically and financially of registration errors and the impact on the organization • Referral calls are made to PCP for Managed Care patients, if appropriate • Correct insurance is identified and selected when appropriate within the registration fields, if appropriate • Policy numbers are entered correctly into the registration fields, if appropriate • Ensures that referral authorization numbers are submitted to Patient Account Services in a timely manner and understands the implications if this is not done, if appropriate • Finishes work on time 95% of the time, avoiding overtime • Prepares billing sheets and codes invoices prior to sending to Accounts Payable, if appropriate • Collects payments (cash, co-payments, cash, checks and other forms of payment for services rendered; reconciles cash drawer/journal per EMMC policy; promptly secures/delivers the cash deposits in the designated EMMC safe or other designated area for transit to the Fiscal Services Department, if appropriate • Oversees daily revenue reports and charge reconciliation, if appropriate • Handles payroll in API and tracks time and attendance and reports to manager, if appropriate • Act in a cost-conscious manner and sets an example for others in use of office supplies Growth • Promotes services at Northern Light Eastern Maine Medical Center • Meets continuing education requirements set forth by the practice • Seeks opportunities for enhancement of skills • Assists with answering questions and directing practice staff to appropriate resources • Attends 100% of employee updates. Other Information: Competencies and Skills * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required High School Diploma/General Educational Development (GED) Working Conditions * Need to drive to perform responsible duties. * Lifting, moving and loading less than 20 pounds. * Prolonged periods of sitting. EMMC, Bangor, Maine, Level 2 Trauma Center, hospital, Cancer Care, Lifeflight

Northern Light Eastern Maine Medical Center Department: Primary Care - Pediatric Northern Light Pediatric Health Center Work Type: PRN Hours Per Week: Variable Hours Work Schedule: Variable The Patient Service Representative I is a supporting position and is responsible for a variety of activities related to patient in-take and care. The Patient Services Representative I is generally the first point of contact for patients entering the practice. Activities may include but are not limited to greeting and checking in patients, verifying and updating insurance information and confirming other patient information, scheduling patient appointments, answering phones, updating demographic information, processing referrals, payment collection and posting, charge reconciliation, chart preparation and other duties as assigned. Responsibilities: * Communicates effectively * Demonstrates effective and courteous customer, physician/practice staff and other hospital staff communication skills * Communicates in a way that conveys understanding and respect to a diverse patient and work population * Answers all calls promptly and courteously * Responds to and resolves issues promptly through effective communication. * Uses appropriate chain of command * Feedback is provided in a constructive manner * Demonstrates problem solving skills by responding to and resolving issues promptly through effective communication skills * Maintains adaptability in work schedule to meet patient/departmental needs * Develops and maintains positive working relationships * Acts as a resource to coworkers * Confirms patient identity by using the full name * Participates in problem solving groups as requested. Attends all practice staff meetings * Greeting patients, having patient(s) sign appropriate forms/consents. * Verifying and updating demographic/insurance information on all encounter forms and systems per protocol. Notifying registration of changes if applicable. * Demonstrating mastery of appropriate practice software and registration tool protocols. * Scheduling tests, procedures, referral appointments with scheduling center, agencies and/or other provider groups and forwarding order form and/or records to appropriate depart/office. Documenting information in patient's chart. Processing insurance referral/prior authorization and document this per protocol. * Retrieving and processing messages per protocol. * Assists with orientating and training/cross-training of new and established employees as assigned. * Provides coverage in other areas as needed * Effectively covers other support positions (e.g. phones, insurance referrals, scheduler) as needed * Demonstrates mastery of appropriate scheduling and registration protocols, if appropriate * Takes ownership for determining customer' needs and offering assistance * Schedules outpatient testing per orders/referral process, inputs appointment dates and times into patient EMR, if appropriate * Recognizes problems and offers constructive solutions * Performs other duties as assigned by practice leadership * Reviews material submitted by Health Plans and Managed Care Organizations to gain full understanding of benefit coverage and precertification/authorization, if appropriate * Quality review procedures are followed to ensure accounts are brought to a timely and accurate resolution, if appropriate * Ability to prioritize and perform multiple duties, simultaneously * Ability to take ownership of work and follow up on responsibilities * Speaks, spells, and writes clearly, concisely and to the point * Consistently follows Patient Identification IDD by using two patient identifiers related to the registration process * Patient Identification Manager will be alerted if duplication medical record numbers are identified * Proper name format is consistently followed * Managed care organizations are correctly identified and selected as part of the registration process, if appropriate * Timely modifications of registrations are done in order to ensure billing of encounters, if appropriate * Uses independent judgment when necessary * Assists Office Manager with patient complaints related to billing invoices, if appropriate * Appropriately refers patients/staff with issues/concerns to the direct supervisor * Performs Service Recovery when necessary * Has 100% of iCare, employee updates and any other in-services meetings and training as assigned * Maintains documented evidence of continuing education * Insurance verification and precertification is performed prior to elective inpatient admission to ensure accounts are secured upon admission, if appropriate * Names, dates, and times of conversations with businesses, insurances, managed care organizations, Utilization Review, and patients are documented, if appropriate * Insurance verification and precertification is performed on high dollar outpatient areas to ensure reimbursement, if appropriate * Understands the implication both clinically and financially of registration errors and the impact on the organization, if appropriate * Referral calls are made to PCP for Managed Care patients, if appropriate * Correct insurance is identified and selected when appropriate within the registration fields, if appropriate * Policy numbers are entered correctly into the registration fields, if appropriate * Ensures that referral authorization numbers are submitted to Patient Account Services in a timely manner and understands the implications if this is not done, if appropriate * Finishes work on time 95% of the time, avoiding overtime. * Prepares billing sheets and codes invoices prior to sending to Accounts Payable, if appropriate * Collects payments (cash, co-payments, cash, checks and other forms of payment for services rendered; reconciles cash drawer/journal per policy; promptly secures/delivers the cash deposits in the designated safe or other designated area for transit to the Fiscal Services Department, if appropriate * Oversees daily audit/cash control, if appropriate * Promotes services at Northern Light Health * Meets continuing education requirements set forth by the practice * Seeks opportunities for enhancement of skills * Assists with answering questions and directing practice staff to appropriate resources * Attends 100% of employee updates. Other Information: Competencies and Skills * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required High School Diploma/General Educational Development (GED) Working Conditions * Potential exposure to abusive and/or aggressive people. * Work with computers, typing, reading or writing. * Lifting, moving and loading 20 to 30 pounds. * Prolonged periods of sitting. * Prolonged periods of standing. * Prolonged periods of walking. EMMC, Bangor, Maine, Level 2 Trauma Center, hospital, Cancer Care, Lifeflight

Northern Light Sebasticook Valley Hospital Department: Primary Care - Newport {Newport, ME} Work Type: Full Time Hours Per Week: 40 Hour/Week Work Schedule: 7:00 AM to 4:30 PM The Patient Services Representative is responsible for providing office functions including but not limited to: Scheduling patients' office appointments, greeting and registering customers, maintaining office supplies, answering telephones, maintaining patient records, and seeing that all patient registrations meet the Northern Light Health Health standard. Must collaborate and establish a good working rapport with all internal/external customers in order to achieve maximum productivity and efficiency. Portray a professional, courteous and helpful attitude to all customers. Responsibilities: * Greets patients by telephone or in person in a friendly, courteous manner. * Answers and directs phone calls as appropriate, taking accurate messages and channeling them to the appropriate staff. * Schedules patient appointments- rescheduling as necessary. * Documents all required information appropriately in patient charts. (patient demographics, scanning insurance card, etc.) * Verify the patient-insurance using the proper resource. * Collects co-pays and balance cash box daily. * Maintains and organizes patients' charts by scanning documents in the appropriate chart and location, using the appropriate observation terms. Entering laboratory results accurately and timely. * Ensures completeness of patient files, research and locate missing documents, remove non-essential material; prepare and organize documents to conform to top quality control standards. * Complete outstanding orders as indexing is performed, as well as update any outstanding orders. * Perform job within allotted timeframe. * Demonstrate safe behavior in all aspects of job. * Maintain patient confidentiality at all times. * Perform weekly/monthly reports through Meridios providing the MA's with the patient list as required. * Assist w/monthly PCMH attestation * Utilize higher education, seminars, professional publications, and hospital in-services to remain current in profession. * Perform job duties by utilizing all resources with minimal waste of supplies, materials and time. * Properly utilize and maintains all equipment for the job. * Maintain a safe environment which includes knowing and understanding hospital and departmental policies and procedures. * Report and directly address identified environmental hazards when appropriate. * Report and directly address violations of patient safety policy and/or protocol when involved or observed. * Other duties as requested by Director. Other Information: Competencies and Skills * Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. * Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. * Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. * Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. * Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. * Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues. * Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. * Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required High School Diploma/General Educational Development (GED) Working Conditions * Potential exposure to abusive and/or aggressive people. * Work with computers, typing, reading or writing. * Lifting, moving and loading 20 to 30 pounds. * Prolonged periods of sitting. * Prolonged periods of standing. * Prolonged periods of walking. Pittsfield, Maine, SVH, Rural Health Care, Kennebeck Valley

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Patient Coordinator to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Coordinator, you will provides services to patients and referring professionals by greeting customers, registering patients and scheduling/authorizing appointments. This is a full-time position working 40 hours per week. Shifts are from 8:30am-5:00pm. ESSENTIAL DUTIES AND RESPONSIBLITIES: (60%) Scheduling & Insurance Schedules patient examinations according to existing company policy Arranges transportation and hotel accommodations for patients when appropriate Communicates to team any scheduling changes in order to ensure highest patient satisfaction Pre-certifies/Authorizes all exams with patient's insurance company as required Verifies medical necessity on all exams as required Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines Facilitates follow up contact with patients for scheduling future appointments etc. as appropriate (35%) Registration Greets and checks-in patients scheduled for Vascular services; registers demographic information and process payment plans and copays with patients Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Supports Vascular team in order to ensure highest patient satisfaction Acts as liaison between team and the patients waiting for exams Maintains front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office clean up Maintains the supply of patient information sheets (5%) Performs other duties as assigned

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a Temporary/PRN position working from 8:30am-5:00pm for a total of 30 scheduled hours per week. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and team members * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) * Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned Required: * High school diploma, or equivalent * Microsoft Office Suite experience * Proficient with using computer systems and typing * Able to handle multi-level phone system with a high volume of calls at one time Preferred: * One (1) year customer service experience * Medical terminology and previous clinical business office experience * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all ******************************* DailyPay implementation is contingent upon initial set-up period.

At York Hospital, we#re more than a hospital.# We are a team of providers, clinicians and staff members offering expertise within a Hospital setting, our community sites, and physician practices located throughout Southern Maine and the NH seacoast. Our caregivers# commitment is to make a positive difference in the lives of one another, our patients and our community by instilling our vision of Loving Kindness for all.# York Hospital, we are a Community. For Life. The Patient Service Representative will be responsible for: answering the phone, greeting patients when they arrive, checking patients in, pre-registration, collecting insurance information, scheduling patient appointments and other office duties as needed. Qualified candidates must have 1 or more years of medical office experience, be self directed and able to work as a team, have excellent customer service skills both on the phone and in person, computer skills, be able to multitask in a fast paced environment all while having great attention to detail, and be flexible.# YORK HOSPITAL IS AN EQUAL OPPORTUNITY EMPLOYER. At York Hospital, we're more than a hospital. We are a team of providers, clinicians and staff members offering expertise within a Hospital setting, our community sites, and physician practices located throughout Southern Maine and the NH seacoast. Our caregivers' commitment is to make a positive difference in the lives of one another, our patients and our community by instilling our vision of Loving Kindness for all. York Hospital, we are a Community. For Life. The Patient Service Representative will be responsible for: answering the phone, greeting patients when they arrive, checking patients in, pre-registration, collecting insurance information, scheduling patient appointments and other office duties as needed. Qualified candidates must have 1 or more years of medical office experience, be self directed and able to work as a team, have excellent customer service skills both on the phone and in person, computer skills, be able to multitask in a fast paced environment all while having great attention to detail, and be flexible. YORK HOSPITAL IS AN EQUAL OPPORTUNITY EMPLOYER.

Job Summary:Are you someone who thrives on creating positive first impressions and enjoys helping others? As a Patient Access Representative, you'll be the friendly face that welcomes patients and their families, ensuring they feel comfortable and supported every step of the way.Job Description: What You'll Do: Greet patients and families, ensuring a smooth and welcoming check-in experience. Perform financial clearance, registration, and clerical duties associated with direct and scheduled admissions. Verify insurance benefits, obtain authorizations, and communicate essential information to clinical teams. Handle payments, including co-pays and deductibles, or refer patients to financial counselors as needed. Collaborate with various departments to ensure patients are accurately registered and ready for care. Why This Role is Special: Generous Shift Differentials: Earn extra for evening, night, and weekend shifts. Opportunities to Grow: Build a rewarding career in healthcare with plenty of room for advancement. Community Impact: Your work directly supports the health and well-being of the people in your community. What We're Looking For: Previous experience in customer service, patient registration, or scheduling (preferred but not required). Exceptional communication skills and a friendly, professional demeanor. Proficiency with computers and the ability to quickly and accurately enter information. A commitment to teamwork and providing outstanding patient experiences. Schedule Requirements: This role includes a weekend and holiday rotation. We value flexibility and ensure comprehensive care and support for our team. Scheduled Weekly Hours:40Scheduled Work Shift:Day (United States of America) Job Exempt: NoBenefits: Supporting all aspects of our employees' wellness - physical, emotional and financial - is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves. Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household. Financial Wellness: Access the wages you've already earned before payday with Payactiv, giving you greater flexibility over your finances. Tuition Reimbursement is available to all employees to further develop skills and career. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time. Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they're how we grow our business and care for our community. Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at ************** .