Patient Service Representative jobs at Mainline Health Systems

Could you be our next Patient Care Coordinator at HomeCare & Hospice? Why work as a Patient Care Coordinator? * Make an Impact! As the Patient Care Coordinator, you will be responsible for developing and maintaining both the staffing and scheduling systems in coordinating patient care in a timely and accurate manner. The Patient Care Coordinator is responsible for processing workflow related to the scheduling of patient services of all disciplines across the Home Care and Hospice Agency while following quality and patient safety measures. * Develop and Grow Your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status. * Get Involved! Become engaged by joining system-wide Committees and programs! * Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a common purpose: providing superior service and care. * Position-Specific Benefits include: You are eligible for up to 120 hours of paid time off per year. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free! Position: Patient Care Coordinator Shift: Varying 8 hour shifts from 8:00 am to 7:00 pm Experience: 1 year of clerical and staffing healthcare setting preferred Education: 1. High School or GED 2. 2 Year/Associates preferred. Licensures/Certifications: N/A Additional Information * Requisition ID: 79081 * Employee Status: Regular * Benefit Eligibility: Full-Time Benefits * Schedule: Full-time * Shift: Day Job * Pay Range: $18.37 - $28.47 * Job Grade: 205

PeaceHealth is seeking a Centralized Scheduling Coordinator - Remote (OR & WA) for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $24.99 - $33.73. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. This position is on the phone Monday - Friday; 9:00am - 5:30pm. Job Summary Supports the Centralized/Integrated Scheduling department by coordinating surgeries, procedures, exams, therapies and evaluations for multiple hospital and outpatient departments, modalities and facilities. Facilitates equipment, third party schedules, prior authorization, physicians' schedules and staffing assignments. Coordinates efficient operation of the department by completing support activities as assigned. Essential Functions * Serves as central point of communication for community referring physicians and offices, system patient services, and caregivers to secure resources necessary for patient care. Interfaces and/or works directly with nursing units, technologists, physicians, community offices and other medical facilities to coordinate cases and appointments. * Receives incoming phone calls related to all aspects of scheduling and coordination of patients and resources. Supports patients, caregivers, families and authorized organizations in understanding the course of pre-procedure and exam testing. * Assures all changes to the block and schedule are in accordance with policies and alerts appropriate leadership when out of compliance. Promotes adherence to leadership and board agreements in scheduling practices. * Collects and evaluates patient demographic, insurance, clinical and non-clinical information. * Analyzes clinical information and/or patient medical history to determine conflicts regarding scheduling surgeries, procedures and exams that would require consultation and resolution. * Analyses algorithm assigned to each department, modality and facility to identify how to best coordinate services. Assists in the update of guidelines and policies. * Coordinates and schedules third party resources, equipment, caregivers and providers while maximizing efficiencies and contributing to positive patient and caregiver experiences. * Maintains template, block and schedule for multiple hospitals and outpatient departments and resources. * Identifies inaccuracies and missing data that would affect departments' financial results; monitors cancellation and rescheduling of cases and appointments to manage schedules, equipment and blocks; identifies potential resource conflicts and works with leadership to resolve. * Ensures cases and appointments have prior authorization; may coordinate with PFS to inform patient of financial responsibility and prior authorization. * Creates and runs reports by department and modality to audit performance. Audits and arranges cases and appointments to ensure maximum efficiency of physicians and caregivers. * Obtains required paper work and/or electronic form for chart completion; ensures orders, history and physical, and consents are compliant. * Performs other duties as assigned. Qualifications Education * Associate Degree Required: Or equivalent knowledge and skills obtained through a combination of education, training and experience * Preferred: Completion of basic anatomy/physiology class related to exams, especially surgical pre and post-operative diagnosis and interventional procedures Experience * Minimum of 2 years Required: Scheduling and health records experience in a hospital or healthcare setting * Preferred: Experience with scheduling * Required: Experience with Electronic Medical Records system * Preferred: Experience in scheduling multiple healthcare departments and/or facilities * Preferred: Experience with compliance and legal documentation of orders, history and physical and consents * Preferred: Clinical experience Credentials Skills * Must have the ability to work efficiently and responsibility in an environment with multiple demands, interruptions and time frames, with minimal supervision. (Required) * Excellent customer service and clear and concise telephone skills. (Required) * Advanced problem solving and critical thinking skills that demonstrate positive outcomes. (Required) * Knowledge of Outlook and other Microsoft Office (Word, Excel, Publisher, etc.) applications. (Required) * Proficient keyboarding and computer skills. (Required) * Knowledgeable of surgeries, procedures and exams performed in a hospital or an outpatient setting. (Preferred) * Medical terminology knowledge (Preferred) Working Conditions Lifting * Consistently operates computer and other office equipment. * Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Sedentary work. Environmental Conditions * Predominantly operates in an office environment. Mental/Visual * Ability to communicate and exchange accurate information. * The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program. See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility. For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

Schedule for 12 Weeks* Full Time: 80 Hours/Biweekly Hours: 6:30am - 3:00pm Pay Rate: $17.00/hr Performs a variety of duties related to the administrative support functions of Identification (ID) Badging and Access Control Operations. The position includes system administration, alarm monitoring, ID credentialing of the access control system, electronic infant monitoring systems, elevator control systems, and the panic button systems, (e.g., nurse call, Strongline, ASCOM phones). Responsibilities Duties and Responsibilities Essential Functions: Answers telephone calls, emails, routes callers, takes messages and provides routine information about ID badging and access control. Provides assistance, guidance, and direction to staff members, contractors/vendors, students, volunteers and others as needed. Creates identification badges for staff members, students, contractors/vendors, volunteers, and others required to badge into the facilities. Prints and prepares badges for timely distribution. Responsible for deliveries of all badges once completed either by contacting the employee to pick it up, courier, inner office mail, or personally delivering them. Communicates with HR, Employee Health, and Medical Education Staff to properly assign the appropriate badge with the proper access for each new staff or student member. Assigns access control permissions to staff members, students, contractors/vendors, volunteers, and others who have been granted access in the facilities. Provides direct communication to directors, managers, supervisors, and officers assisting badging with access control. Assists in developing future strategies, objectives, and goals for using access control technology to improve operational efficiencies for the WellSpan Health system. Responsible for ID badging and access control for a specific region and supports ID badging and access control systems across WellSpan as needed. Attends in-person orientations, photographs new hires, existing employees, contractors, vendors, and students as needed. Responsible for accurately downloading and importing of photos to cardholder records, printing of badges, reissuing expired badges, and associated handouts. Assists with data entry of internal and external badge requests into the system application. Responsible for maintaining digital photo equipment and tracking supply use of materials used in the process. Assists with and facilitates the training and education of security and other personnel assigned to assist with ID badging and access control process, including, but not limited to, the establishment of standard-work, assignments, priorities, and activities. Troubleshoots and resolves printing errors, addresses printer failures, and needs for service. Assists with ongoing management of the access control levels to add or remove cardholders as required. Makes daily security changes and modifications to the access control system, individual and group ID badge access level assignments, and card reader/door time zone adjustments for specific and/or routine events. Programs temporary access cards when signed out by security for specific access and timeframes. Coordinates with outside entities, vendors, and contractors for access requests to sites. Works with departments on changes to and needs for access level assignments. Provides field support and problem resolution for the access control systems. Supports assistance calls related to the access control systems. Identifies system issues, investigates potential causes, and resolves if capable. Contacts external support as needed to resolve issues that can't be resolved internally. Orders card stock, lanyards, clips, covers, printer ribbons, print heads, and cleaning materials as needed. Orders proximity cards from vendor utilizing appropriate numbering methodology. Makes recommendations about badge designs, types, and layouts for creating new badge designs. Assists other various systems and teams that have connection to security and access control to include, but not limited to: Visitor Badging, Radiation Monitoring System, electronic infant monitoring systems, elevator control systems, panic button systems (e.g., nurse call, Strongline, ASCOM phones), vehicle registrations, parking violations, etc. Communicates with the WellSpan Payroll department for automatic payroll deduction for employees due to vehicle violations or lost equipment replacement. Qualifications Qualifications Minimum Education: High School Diploma or GED Required Work Experience: 1 year Relevant experience. Required Driver's License Statement: Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management. Knowledge, Skills, and Abilities: Basic computer skills. Strong interpersonal and communications skills. Knowledge and understanding of ID badge and access control software and hardware. Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy

Full time (80 hours biweekly) Monday - Friday 10:00p-6:00a Weekend and holiday rotation Performs a variety of functions related to the coordination of care to emergency department patients. Acts as receptionist for patients and visitors and serves as central contact person for telephone calls and distribution point for communication. Registers all Emergency Department Patients. Performs a variety of functions which impact the emergency department coding and billing process. Responsibilities Duties and Responsibilities Essential Functions: Conducts patient interview to collect accurate financial, biographic and demographic information for emergency department admissions and/or registrations. Records insurance co-payments and treatment consent and authorization documentation. Scans insurance cards and photo identification into patients medical record. Collects patient insurance copayments and/or liabilities at time of service. Greets, directs and assists patients, visitors, physicians and ancillary department staff. Answers telephones using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to the appropriate resource. Identifies emergency messages, directs information to the appropriate personnel and maintains confidentiality. Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, registration, billing, bed tracking, etc. Serve as a knowledgeable resource for multiple applications such as EPIC, Promise, etc. Keeps current with system/application upgrades and changes. Offers/provides assistance to others in navigation. Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites registration, admission, discharge, transfer, etc. Performs data entry, filing and photocopying in accordance with the appropriate policies. Communicates delays/difficulties in providing services or alteration of routine. Acknowledges and responds to patient alarms and notifies appropriate care provider. Consults with the appropriate clinical and non-clinical staff to resolve issues and concerns from patient medical records, ancillary department results and patient family inquiries. Orders and stocks supplies, and department as needed on an ongoing basis, if applicable. Monitors security cameras and facilitates flow of patients and visitors through the department via the doorbells into the Emergency Department, if applicable. Assists with care and maintenance of department equipment, hardware and supplies. Common Expectations: Demonstrates a commitment to patients, visitors, the Emergency Department and staff by: complying with all applicable safety regulations; learning the impact of duplication errors and methodology that will lead to a reduction of errors; reporting actual and potential errors as well as hazardous conditions; identifying opportunities to standardize processes and error proof systems that will lead to increased safety and participating in safety and compliance education and root cause analyses as required. Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. Demonstrates interpersonal communication to enhance/maintain good relationships. Takes a proactive approach to solving problems or behaviors. Displays a positive attitude as demonstrated through verbal and non-verbal communication. Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy. Maintains effective communication and good relationships with other disciplines within the facility for the patients benefit. Treats all individuals with respect, courtesy and empathy. Willingly assists others with questions. Introduces self to visitors and offers assistance. Verbal and non-verbal responses are courteous, friendly and caring. Participates in educational programs and in-service meetings. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Communicates professionally and effectively, displays leadership and interpersonal skills, adheres to all policies and procedures, attends a minimum of 75% of the monthly department staff meetings and keeps current with the required educational modules at all times. Qualifications Qualifications Minimum Education: High School Diploma or GED Required Work Experience: Less than 1 year 3 - 6 months. Required Courses and Training: Completion of EPIC Registration Classes Upon Hire Required and 3-4 weeks hands-on training in the department Upon Hire Required Medical Terminology Upon Hire Preferred Knowledge, Skills, and Abilities: Excellent communication/interpersonal skills; Excellent computer skills and the ability to use various software applications at once. Annual Hospital Account Verification of 90% or greater. Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy

Full time (40 hours weekly) Monday-Thursday 7:00a-5:30p, possibility of Fridays Must be able to work 10 hour days Performs a variety of admissions, scheduling, reception and secretarial duties. May perform the duties of Nursing Assistant, as needed. Qualifications Minimum Education: High School Diploma or GED Required Work Experience: Less than 1 year Relevant experience. Required Courses and Training: Medical terminology within 1 year Required Medical secretarial training, previous experience with EHR, and Microsoft Office Suite. Upon Hire Preferred Knowledge, Skills, and Abilities: Basic computer skills. Knowledge of word processing techniques. Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy Duties and Responsibilities Essential Functions: Registers/admits urgent/emergency surgery patients. Enters surgical information into appropriate computer system. Schedules patients for operative procedures. Schedules inservice room. Coordinates with appropriate personnel to facilitate creation of the surgical schedule and to ensure that needed equipment, supplies, personnel and patient information is available for procedures. Prepares surgical schedule. Creates medical records for new patients. Monitors and ensures accuracy of recording on patient medical records. Maintains all required reports, records, statistics, etc. Keeps patient records current. Answers telephones, routes callers, takes messages and provides routine information to callers. Types a variety of letters, memorandums, reports, meeting minutes, correspondence, forms and other documentation from written copy, dictaphone or transcription as appropriate. Proofs materials for errors. Enters and/or retrieves data from established computer files using knowledge of various computer software applications. Common Expectations: Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. Participates in educational programs and in-service meetings. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Transports patients to and from Operating room suite. Assists with positioning of patients according to type of surgery, as needed. Assists with the transport of blood products to/from the Operating Rooms and specimens to our Laboratory, as needed. Orders and stocks supplies on an ongoing basis, as needed. Attends meetings as required.

**Schedule** PRN (As Need Needed): 2 Day/Week Minimum Hours: 6:30am - 3:00pm Pay Rate: $18.00/hr Performs a variety of duties related to the administrative support functions of Identification (ID) Badging and Access Control Operations. The position includes system administration, alarm monitoring, ID credentialing of the access control system, electronic infant monitoring systems, elevator control systems, and the panic button systems, (e.g., nurse call, Strongline, ASCOM phones). **Duties and Responsibilities** + Answers telephone calls, emails, routes callers, takes messages and provides routine information about ID badging and access control. + Provides assistance, guidance, and direction to staff members, contractors/vendors, students, volunteers and others as needed. + Creates identification badges for staff members, students, contractors/vendors, volunteers, and others required to badge into the facilities. Prints and prepares badges for timely distribution. Responsible for deliveries of all badges once completed either by contacting the employee to pick it up, courier, inner office mail, or personally delivering them. + Communicates with HR, Employee Health, and Medical Education Staff to properly assign the appropriate badge with the proper access for each new staff or student member. + Assigns access control permissions to staff members, students, contractors/vendors, volunteers, and others who have been granted access in the facilities. + Provides direct communication to directors, managers, supervisors, and officers assisting badging with access control. Assists in developing future strategies, objectives, and goals for using access control technology to improve operational efficiencies for the WellSpan Health system. + Responsible for ID badging and access control for a specific region and supports ID badging and access control systems across WellSpan as needed. + Attends in-person orientations, photographs new hires, existing employees, contractors, vendors, and students as needed. Responsible for accurately downloading and importing of photos to cardholder records, printing of badges, reissuing expired badges, and associated handouts. + Assists with data entry of internal and external badge requests into the system application. Responsible for maintaining digital photo equipment and tracking supply use of materials used in the process. + Assists with and facilitates the training and education of security and other personnel assigned to assist with ID badging and access control process, including, but not limited to, the establishment of standard-work, assignments, priorities, and activities. + Troubleshoots and resolves printing errors, addresses printer failures, and needs for service. + Assists with ongoing management of the access control levels to add or remove cardholders as required. Makes daily security changes and modifications to the access control system, individual and group ID badge access level assignments, and card reader/door time zone adjustments for specific and/or routine events. + Programs temporary access cards when signed out by security for specific access and timeframes. Coordinates with outside entities, vendors, and contractors for access requests to sites. Works with departments on changes to and needs for access level assignments. + Provides field support and problem resolution for the access control systems. Supports assistance calls related to the access control systems. Identifies system issues, investigates potential causes, and resolves if capable. Contacts external support as needed to resolve issues that can't be resolved internally. + Orders card stock, lanyards, clips, covers, printer ribbons, print heads, and cleaning materials as needed. Orders proximity cards from vendor utilizing appropriate numbering methodology. + Makes recommendations about badge designs, types, and layouts for creating new badge designs. + Assists other various systems and teams that have connection to security and access control to include, but not limited to: Visitor Badging, Radiation Monitoring System, electronic infant monitoring systems, elevator control systems, panic button systems (e.g., nurse call, Strongline, ASCOM phones), vehicle registrations, parking violations, etc. + Communicates with the WellSpan Payroll department for automatic payroll deduction for employees due to vehicle violations or lost equipment replacement. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + 1 year Relevant experience. Required **Driver's License Statement:** Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management. **Knowledge, Skills, and Abilities:** + Basic computer skills. + Strong interpersonal and communications skills. + Knowledge and understanding of ID badge and access control software and hardware. **Quality of Life** Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Works closely with Patient Experience Specialists and CareLine Specialists to support care leaders to swiftly and effectively address patient/family concerns and grievances that are not solved at time of expression. This role gives attention to tracking regulatory requirements associated with concerns and grievances, provides support to care leaders to coordinate needed communications for concern resolution and assesses trends to guide root cause improvements. Participates as needed in opportunities for improvement associated with care experiences. Duties and Responsibilities Essential Functions: * Reviews daily friction points entered into CRS for accurate classification, follows up on concern/grievances and assists in investigation of situation in complex cases so that needed responses, resolution and service recovery are prompt. * Crafts grievance final written responses with an empathetic and respectful communication style, conferring with the involved manager for signature and closure. * Demonstrates relationship centered communication in all encounters with patients, families and staff. * Serves as the coordinator of meetings for families and managers if necessary, for complex case resolutions. * Performs patient rounding to provide a personalized experience and proactively identify service recovery opportunities. * Participates in care area rounding and summarizes observations for bright spotting and opportunities for improvement. * Works with patients as assigned to gather feedback structured to inspire and drive improvements. * Represents the patients' voice in grievance and concern resolutions and serves as coordinating lead for entity grievance committees and/or assigned patient advisory teams, councils or with patient partners. * May assist with feedback and planning improvements in locations where real time feedback is in use. Common Expectations: * Excellent written and verbal communication grounded in a passion for exceptional human experiences. * Provides outstanding service and communication to all internal and external customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. * Participates in meets and projects as assigned Qualifications Minimum Education: * High School Diploma or GED Required * Associates Degree Preferred Work Experience: * 3 years Professional experience in a Healthcare or hospitality environment. Required Knowledge, Skills, and Abilities: * Excellent collaboration and communication skills, as demonstrated by active listening, open discussion, giving and receiving constructive and positive feedback, and providing accurate and complete information in a timely manner. * Strong assessment skills. * Exercises respect, integrity, and fairness in all interactions. * Strives to prevent and resolve conflict and to build an environment of trust among the team. * Microsoft Excel. Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy

Schedule Full Time: 40 hours per week; Monday - Friday Performs a variety of admissions, scheduling, reception and secretarial duties. May perform the duties of Nursing Assistant, as needed. Duties and Responsibilities Essential Functions: * Registers/admits urgent/emergency surgery patients. Enters surgical information into appropriate computer system. * Schedules patients for operative procedures. Schedules inservice room. * Coordinates with appropriate personnel to facilitate creation of the surgical schedule and to ensure that needed equipment, supplies, personnel and patient information is available for procedures. Prepares surgical schedule. * Creates medical records for new patients. * Monitors and ensures accuracy of recording on patient medical records. Maintains all required reports, records, statistics, etc. * Keeps patient records current. * Answers telephones, routes callers, takes messages and provides routine information to callers. * Types a variety of letters, memorandums, reports, meeting minutes, correspondence, forms and other documentation from written copy, dictaphone or transcription as appropriate. Proofs materials for errors. * Enters and/or retrieves data from established computer files using knowledge of various computer software applications. Common Expectations: * Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. * Participates in educational programs and in-service meetings. * Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. * Transports patients to and from Operating room suite. Assists with positioning of patients according to type of surgery, as needed. * Assists with the transport of blood products to/from the Operating Rooms and specimens to our Laboratory, as needed. * Orders and stocks supplies on an ongoing basis, as needed. * Attends meetings as required. Required for All Jobs: * Performs other related duties as identified. * WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program. * WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Benefits Offered * Comprehensive health benefits * Flexible spending and health savings accounts * Retirement savings plan * Paid time off (PTO) * Short-term disability * Education assistance * Financial education and support, including DailyPay * Wellness and Wellbeing programs * Caregiver support via Wellthy * Childcare referral service via Wellthy Physical Demands: * Standing - Occasionally * Walking - Occasionally * Sitting - Frequently * Reaching - Rarely * Talking - Frequently * Hearing - Frequently * Repetitive Motions - Occasionally * Eye/Hand/Foot Coordination - Occasionally Qualifications Minimum Education: * High School Diploma or GED Required Work Experience: * Less than 1 year Relevant experience. Required Courses and Training: * Medical terminology within 1 year Required * Medical secretarial training, previous experience with EHR, and Microsoft Office Suite. Upon Hire Preferred Knowledge, Skills, and Abilities: * Basic computer skills. * Knowledge of word processing techniques. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Medical Group The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall - whether it's caring for babies, to end of life care, or anywhere in between to include urgent care - join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes' list of the 100 best employers in Pennsylvania, with a ranking of No. 24! Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion.

Full time (40 hours weekly) Dayshift - hours may vary Performs a variety of admissions, scheduling, reception and secretarial duties. May perform the duties of Nursing Assistant, as needed. Qualifications Minimum Education: High School Diploma or GED Required Work Experience: Less than 1 year Relevant experience. Required Courses and Training: Medical terminology within 1 year Required Medical secretarial training, previous experience with EHR, and Microsoft Office Suite. Upon Hire Preferred Knowledge, Skills, and Abilities: Basic computer skills. Knowledge of word processing techniques. Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy Duties and Responsibilities Essential Functions: Registers/admits urgent/emergency surgery patients. Enters surgical information into appropriate computer system. Schedules patients for operative procedures. Schedules inservice room. Coordinates with appropriate personnel to facilitate creation of the surgical schedule and to ensure that needed equipment, supplies, personnel and patient information is available for procedures. Prepares surgical schedule. Creates medical records for new patients. Monitors and ensures accuracy of recording on patient medical records. Maintains all required reports, records, statistics, etc. Keeps patient records current. Answers telephones, routes callers, takes messages and provides routine information to callers. Types a variety of letters, memorandums, reports, meeting minutes, correspondence, forms and other documentation from written copy, dictaphone or transcription as appropriate. Proofs materials for errors. Enters and/or retrieves data from established computer files using knowledge of various computer software applications. Common Expectations: Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. Participates in educational programs and in-service meetings. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Transports patients to and from Operating room suite. Assists with positioning of patients according to type of surgery, as needed. Assists with the transport of blood products to/from the Operating Rooms and specimens to our Laboratory, as needed. Orders and stocks supplies on an ongoing basis, as needed. Attends meetings as required.

**Schedule** Full Time: 40 hours per week; Monday - Friday Performs a variety of admissions, scheduling, reception and secretarial duties. May perform the duties of Nursing Assistant, as needed. **Duties and Responsibilities** **Essential Functions:** + Registers/admits urgent/emergency surgery patients. Enters surgical information into appropriate computer system. + Schedules patients for operative procedures. Schedules inservice room. + Coordinates with appropriate personnel to facilitate creation of the surgical schedule and to ensure that needed equipment, supplies, personnel and patient information is available for procedures. Prepares surgical schedule. + Creates medical records for new patients. + Monitors and ensures accuracy of recording on patient medical records. Maintains all required reports, records, statistics, etc. + Keeps patient records current. + Answers telephones, routes callers, takes messages and provides routine information to callers. + Types a variety of letters, memorandums, reports, meeting minutes, correspondence, forms and other documentation from written copy, dictaphone or transcription as appropriate. Proofs materials for errors. + Enters and/or retrieves data from established computer files using knowledge of various computer software applications. **Common Expectations:** + Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. + Participates in educational programs and in-service meetings. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Transports patients to and from Operating room suite. Assists with positioning of patients according to type of surgery, as needed. + Assists with the transport of blood products to/from the Operating Rooms and specimens to our Laboratory, as needed. + Orders and stocks supplies on an ongoing basis, as needed. + Attends meetings as required. **Required for All Jobs:** + Performs other related duties as identified. + WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program. + WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. **Benefits Offered** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy **Physical Demands:** + Standing - Occasionally + Walking - Occasionally + Sitting - Frequently + Reaching - Rarely + Talking - Frequently + Hearing - Frequently + Repetitive Motions - Occasionally + Eye/Hand/Foot Coordination - Occasionally **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + Less than 1 year Relevant experience. Required **Courses and Training:** + Medical terminology within 1 year Required + Medical secretarial training, previous experience with EHR, and Microsoft Office Suite. Upon Hire Preferred **Knowledge, Skills, and Abilities:** + Basic computer skills. + Knowledge of word processing techniques. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Medical Group The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall - whether it's caring for babies, to end of life care, or anywhere in between to include urgent care - join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes' list of the 100 best employers in Pennsylvania, with a ranking of No. 24! Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion. **Quality of Life** Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Full time (40 hours weekly) - typically scheduled two 12-hour shift & two 8-hour shifts Majority of shifts will be evening (for example: 11a-7:30p, 3p-11:30p, 11a-11:30p) or overnights (7p-7:30a) Weekend Rotation: Every 4th weekend overnight (Friday, Saturday & Sunday from 7p-730a) and will be part of a shared day shift (Saturday & Sunday from 7a-7:30p) weekend rotation approximately every 16 weeks Holiday Rotation: Shared holiday rotation, typically scheduled 7a-7:30p General Summary Manages human resources predominantly through the function of staffing, scheduling, and immediate response to patient census and other work volume shifts. Manages timekeeping identifying trends and recommending interventions to effectively manager cost and maximize employee satisfaction and resource utilization. Duties and Responsibilities Essential Functions: * Facilitates and directs allocating for right sizing and replacing of patient services staff while adhering to the provisions of the contract and patient services scheduling policies and procedures. * Demonstrates fiscal responsibility by contributing to staffing models and flexing models as appropriate. * Directs and facilitates appropriate staff assignments by authorizing, communicating and approving staffing changes. * Creates customized reports to present data valuable to logistics manager, nurse managers, department directors, and finance partners for resource management. * Customizes UKG application to meet individual department needs. Ensures changes are communicated to all affected departments/managers. * Analyzes test data from UKG and other IS systems and interfaces; initiates problem solving with appropriate IS staff. * Monitors and evaluates resources and processes schedule changes to accommodate illness, emergency, or volume shifts. * Analyzes needs and prepares UKG training for leadership team and end users. Evaluates competency. * Provides UKG support to all users, including support for project teams that may involve the usage of UKG data. * Actively participates in and contributes to projects and work groups to improve resource utilization and staffing models. * Generates and implements service excellence strategies to build and maintain positive relationships among staff, among diverse departments, and with physicians and providers. * Accurately enters and/or reviews UKG data, resolves discrepancies, completes payroll reports, and provides budget information to leadership and finance partners. * Collaborates with managers regarding issues and inquires in a timely manner, coordinating with Payroll as warranted. * Assesses and prioritizes workload to meet all deadlines enlisting team support as needed. Common Expectations: * Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers. * Maintains confidentiality. * Demonstrates dependability, to include attendance and punctuality. * Is accountable - takes initiative and ownership of issues. * Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families. * Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community. * Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others. * Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions. * Represents willingness/enthusiasm to create, embrace and facilitate change. * Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement. * Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community. * Encourages others by providing recognition and support. * Improves employee and organization's performance by removing roadblocks and empowering staff to take ownership and to be self-directed. * Ensures that a performance improvement plan and/or disciplinary action is initiated where needed to assist employees to achieve performance standards. * Evaluates operations from a workflow perspective and responds appropriately, redesigns per customer needs and competitive benchmarks. * Thinks critically; utilizes sound judgment; promptly reports potential risks. * Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served. * Maintains a level of computer literacy appropriate to their role. * Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required. * Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned. * Adheres to National Patient Safety Goals. * Completes required reports (e.g. PI Dash Boards, benchmarks, etc.) on time. * Insures that 100% of all employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation, where applicable. * Completes 100% of employee evaluations on time, in a thoughtful and constructive manner. For non-bargaining employees, follows established guidelines for recommended increases. * Displays ability and skill in budget development, monitoring, and remaining within budgetary limits. Flexes costs downward, when necessary, especially when scheduling and monitoring hours worked. * Establishes and maintains files and records on an ongoing basis. Qualifications Minimum Education: * High School Diploma or GED Required and * Associates Degree Preferred Work Experience: * 3 years Healthcare administrative experience in an administrative support and/or staffing position. Preferred Knowledge, Skills, and Abilities: * Basic computer skills required. * Experience with Word, Excel, and UKG software. Benefits Offered: * Comprehensive health benefits * Flexible spending and health savings accounts * Retirement savings plan * Paid time off (PTO) * Short-term disability * Education assistance * Financial education and support, including DailyPay * Wellness and Wellbeing programs * Caregiver support via Wellthy * Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

Full time (40 hours weekly, typically scheduled two 12-hour shift & two 8-hour shifts) Majority of shifts will be day (7a-730p, 7a-330p, 8a-430p 11a-730p) or evening (3p-11:30p, 11a-11:30p) Weekend Rotation: Every 4th weekend day shift (7a-7:30p) and will be part of a shared day shift (7a-7:30p) weekend rotation approximately every 16 weeks Holiday Rotation: Shared holiday rotation, typically scheduled 7a-7:30p General Summary Manages human resources predominantly through the function of staffing, scheduling, and immediate response to patient census and other work volume shifts. Manages timekeeping identifying trends and recommending interventions to effectively manager cost and maximize employee satisfaction and resource utilization. Duties and Responsibilities Essential Functions: * Facilitates and directs allocating for right sizing and replacing of patient services staff while adhering to the provisions of the contract and patient services scheduling policies and procedures. * Demonstrates fiscal responsibility by contributing to staffing models and flexing models as appropriate. * Directs and facilitates appropriate staff assignments by authorizing, communicating and approving staffing changes. * Creates customized reports to present data valuable to logistics manager, nurse managers, department directors, and finance partners for resource management. * Customizes UKG application to meet individual department needs. Ensures changes are communicated to all affected departments/managers. * Analyzes test data from UKG and other IS systems and interfaces; initiates problem solving with appropriate IS staff. * Monitors and evaluates resources and processes schedule changes to accommodate illness, emergency, or volume shifts. * Analyzes needs and prepares UKG training for leadership team and end users. Evaluates competency. * Provides UKG support to all users, including support for project teams that may involve the usage of UKG data. * Actively participates in and contributes to projects and work groups to improve resource utilization and staffing models. * Generates and implements service excellence strategies to build and maintain positive relationships among staff, among diverse departments, and with physicians and providers. * Accurately enters and/or reviews UKG data, resolves discrepancies, completes payroll reports, and provides budget information to leadership and finance partners. * Collaborates with managers regarding issues and inquires in a timely manner, coordinating with Payroll as warranted. * Assesses and prioritizes workload to meet all deadlines enlisting team support as needed. Common Expectations: * Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers. * Maintains confidentiality. * Demonstrates dependability, to include attendance and punctuality. * Is accountable - takes initiative and ownership of issues. * Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families. * Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community. * Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others. * Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions. * Represents willingness/enthusiasm to create, embrace and facilitate change. * Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement. * Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community. * Encourages others by providing recognition and support. * Improves employee and organization's performance by removing roadblocks and empowering staff to take ownership and to be self-directed. * Ensures that a performance improvement plan and/or disciplinary action is initiated where needed to assist employees to achieve performance standards. * Evaluates operations from a workflow perspective and responds appropriately, redesigns per customer needs and competitive benchmarks. * Thinks critically; utilizes sound judgment; promptly reports potential risks. * Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served. * Maintains a level of computer literacy appropriate to their role. * Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required. * Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned. * Adheres to National Patient Safety Goals. * Completes required reports (e.g. PI Dash Boards, benchmarks, etc.) on time. * Insures that 100% of all employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation, where applicable. * Completes 100% of employee evaluations on time, in a thoughtful and constructive manner. For non-bargaining employees, follows established guidelines for recommended increases. * Displays ability and skill in budget development, monitoring, and remaining within budgetary limits. Flexes costs downward, when necessary, especially when scheduling and monitoring hours worked. * Establishes and maintains files and records on an ongoing basis. Qualifications Minimum Education: * High School Diploma or GED Required and * Associates Degree Preferred Work Experience: * 3 years Healthcare administrative experience in an administrative support and/or staffing position. Preferred Knowledge, Skills, and Abilities: * Basic computer skills required. * Experience with Word, Excel, and UKG software. Benefits Offered: * Comprehensive health benefits * Flexible spending and health savings accounts * Retirement savings plan * Paid time off (PTO) * Short-term disability * Education assistance * Financial education and support, including DailyPay * Wellness and Wellbeing programs * Caregiver support via Wellthy * Childcare referral service via Wellthy

PRN (As Needed) Manages human resources predominantly through the function of staffing, scheduling, and immediate response to patient census and other work volume shifts. Manages timekeeping identifying trends and recommending interventions to effectively manager cost and maximize employee satisfaction and resource utilization. Duties and Responsibilities Essential Functions: * Facilitates and directs allocating for right sizing and replacing of patient services staff while adhering to the provisions of the contract and patient services scheduling policies and procedures. * Demonstrates fiscal responsibility by contributing to staffing models and flexing models as appropriate. * Directs and facilitates appropriate staff assignments by authorizing, communicating and approving staffing changes. * Creates customized reports to present data valuable to logistics manager, nurse managers, department directors, and finance partners for resource management. * Customizes UKG application to meet individual department needs. Ensures changes are communicated to all affected departments/managers. * Analyzes test data from UKG and other IS systems and interfaces; initiates problem solving with appropriate IS staff. * Monitors and evaluates resources and processes schedule changes to accommodate illness, emergency, or volume shifts. * Analyzes needs and prepares UKG training for leadership team and end users. Evaluates competency. * Provides UKG support to all users, including support for project teams that may involve the usage of UKG data. * Actively participates in and contributes to projects and work groups to improve resource utilization and staffing models. * Generates and implements service excellence strategies to build and maintain positive relationships among staff, among diverse departments, and with physicians and providers. * Accurately enters and/or reviews UKG data, resolves discrepancies, completes payroll reports, and provides budget information to leadership and finance partners. * Collaborates with managers regarding issues and inquires in a timely manner, coordinating with Payroll as warranted. * Assesses and prioritizes workload to meet all deadlines enlisting team support as needed. Common Expectations: * Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers. * Maintains confidentiality. * Demonstrates dependability, to include attendance and punctuality. * Is accountable - takes initiative and ownership of issues. * Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families. * Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community. * Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others. * Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions. * Represents willingness/enthusiasm to create, embrace and facilitate change. * Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement. * Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community. * Encourages others by providing recognition and support. * Improves employee and organization's performance by removing roadblocks and empowering staff to take ownership and to be self-directed. * Ensures that a performance improvement plan and/or disciplinary action is initiated where needed to assist employees to achieve performance standards. * Evaluates operations from a workflow perspective and responds appropriately, redesigns per customer needs and competitive benchmarks. * Thinks critically; utilizes sound judgment; promptly reports potential risks. * Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served. * Maintains a level of computer literacy appropriate to their role. * Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required. * Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned. * Adheres to National Patient Safety Goals. * Completes required reports (e.g. PI Dash Boards, benchmarks, etc.) on time. * Insures that 100% of all employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation, where applicable. * Completes 100% of employee evaluations on time, in a thoughtful and constructive manner. For non-bargaining employees, follows established guidelines for recommended increases. * Displays ability and skill in budget development, monitoring, and remaining within budgetary limits. Flexes costs downward, when necessary, especially when scheduling and monitoring hours worked. * Establishes and maintains files and records on an ongoing basis. Qualifications Minimum Education: * High School Diploma or GED Required and * Associates Degree Preferred Work Experience: * 3 years Healthcare administrative experience in an administrative support and/or staffing position. Preferred Knowledge, Skills, and Abilities: * Basic computer skills required. * Experience with Word, Excel, and UKG software. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

Full time (40 hours weekly) - typically scheduled two 12-hour shift & two 8-hour shifts Majority of shifts will be evening (for example: 11a-7:30p, 3p-11:30p, 11a-11:30p) or overnights (7p-7:30a) **Weekend Rotation:** Every 4th weekend overnight (Friday, Saturday & Sunday from 7p-730a) and will be part of a shared day shift (Saturday & Sunday from 7a-7:30p) weekend rotation approximately every 16 weeks **Holiday Rotation:** Shared holiday rotation, typically scheduled 7a-7:30p **General Summary** Manages human resources predominantly through the function of staffing, scheduling, and immediate response to patient census and other work volume shifts. Manages timekeeping identifying trends and recommending interventions to effectively manager cost and maximize employee satisfaction and resource utilization. **Duties and Responsibilities** **Essential Functions:** + Facilitates and directs allocating for right sizing and replacing of patient services staff while adhering to the provisions of the contract and patient services scheduling policies and procedures. + Demonstrates fiscal responsibility by contributing to staffing models and flexing models as appropriate. + Directs and facilitates appropriate staff assignments by authorizing, communicating and approving staffing changes. + Creates customized reports to present data valuable to logistics manager, nurse managers, department directors, and finance partners for resource management. + Customizes UKG application to meet individual department needs. Ensures changes are communicated to all affected departments/managers. + Analyzes test data from UKG and other IS systems and interfaces; initiates problem solving with appropriate IS staff. + Monitors and evaluates resources and processes schedule changes to accommodate illness, emergency, or volume shifts. + Analyzes needs and prepares UKG training for leadership team and end users. Evaluates competency. + Provides UKG support to all users, including support for project teams that may involve the usage of UKG data. + Actively participates in and contributes to projects and work groups to improve resource utilization and staffing models. + Generates and implements service excellence strategies to build and maintain positive relationships among staff, among diverse departments, and with physicians and providers. + Accurately enters and/or reviews UKG data, resolves discrepancies, completes payroll reports, and provides budget information to leadership and finance partners. + Collaborates with managers regarding issues and inquires in a timely manner, coordinating with Payroll as warranted. + Assesses and prioritizes workload to meet all deadlines enlisting team support as needed. **Common Expectations:** + Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers. + Maintains confidentiality. + Demonstrates dependability, to include attendance and punctuality. + Is accountable - takes initiative and ownership of issues. + Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families. + Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community. + Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others. + Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions. + Represents willingness/enthusiasm to create, embrace and facilitate change. + Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement. + Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community. + Encourages others by providing recognition and support. + Improves employee and organization's performance by removing roadblocks and empowering staff to take ownership and to be self-directed. + Ensures that a performance improvement plan and/or disciplinary action is initiated where needed to assist employees to achieve performance standards. + Evaluates operations from a workflow perspective and responds appropriately, redesigns per customer needs and competitive benchmarks. + Thinks critically; utilizes sound judgment; promptly reports potential risks. + Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served. + Maintains a level of computer literacy appropriate to their role. + Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required. + Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned. + Adheres to National Patient Safety Goals. + Completes required reports (e.g. PI Dash Boards, benchmarks, etc.) on time. + Insures that 100% of all employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation, where applicable. + Completes 100% of employee evaluations on time, in a thoughtful and constructive manner. For non-bargaining employees, follows established guidelines for recommended increases. + Displays ability and skill in budget development, monitoring, and remaining within budgetary limits. Flexes costs downward, when necessary, especially when scheduling and monitoring hours worked. + Establishes and maintains files and records on an ongoing basis. **Qualifications** **Minimum Education:** + High School Diploma or GED Required and + Associates Degree Preferred **Work Experience:** + 3 years Healthcare administrative experience in an administrative support and/or staffing position. Preferred **Knowledge, Skills, and Abilities:** + Basic computer skills required. + Experience with Word, Excel, and UKG software. **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. **Quality of Life** Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history. Franklin County is in the heart of Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

PRN (As Needed) Manages human resources predominantly through the function of staffing, scheduling, and immediate response to patient census and other work volume shifts. Manages timekeeping identifying trends and recommending interventions to effectively manager cost and maximize employee satisfaction and resource utilization. **Duties and Responsibilities** **Essential Functions:** + Facilitates and directs allocating for right sizing and replacing of patient services staff while adhering to the provisions of the contract and patient services scheduling policies and procedures. + Demonstrates fiscal responsibility by contributing to staffing models and flexing models as appropriate. + Directs and facilitates appropriate staff assignments by authorizing, communicating and approving staffing changes. + Creates customized reports to present data valuable to logistics manager, nurse managers, department directors, and finance partners for resource management. + Customizes UKG application to meet individual department needs. Ensures changes are communicated to all affected departments/managers. + Analyzes test data from UKG and other IS systems and interfaces; initiates problem solving with appropriate IS staff. + Monitors and evaluates resources and processes schedule changes to accommodate illness, emergency, or volume shifts. + Analyzes needs and prepares UKG training for leadership team and end users. Evaluates competency. + Provides UKG support to all users, including support for project teams that may involve the usage of UKG data. + Actively participates in and contributes to projects and work groups to improve resource utilization and staffing models. + Generates and implements service excellence strategies to build and maintain positive relationships among staff, among diverse departments, and with physicians and providers. + Accurately enters and/or reviews UKG data, resolves discrepancies, completes payroll reports, and provides budget information to leadership and finance partners. + Collaborates with managers regarding issues and inquires in a timely manner, coordinating with Payroll as warranted. + Assesses and prioritizes workload to meet all deadlines enlisting team support as needed. **Common Expectations:** + Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers. + Maintains confidentiality. + Demonstrates dependability, to include attendance and punctuality. + Is accountable - takes initiative and ownership of issues. + Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families. + Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community. + Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others. + Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions. + Represents willingness/enthusiasm to create, embrace and facilitate change. + Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement. + Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community. + Encourages others by providing recognition and support. + Improves employee and organization's performance by removing roadblocks and empowering staff to take ownership and to be self-directed. + Ensures that a performance improvement plan and/or disciplinary action is initiated where needed to assist employees to achieve performance standards. + Evaluates operations from a workflow perspective and responds appropriately, redesigns per customer needs and competitive benchmarks. + Thinks critically; utilizes sound judgment; promptly reports potential risks. + Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served. + Maintains a level of computer literacy appropriate to their role. + Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required. + Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned. + Adheres to National Patient Safety Goals. + Completes required reports (e.g. PI Dash Boards, benchmarks, etc.) on time. + Insures that 100% of all employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation, where applicable. + Completes 100% of employee evaluations on time, in a thoughtful and constructive manner. For non-bargaining employees, follows established guidelines for recommended increases. + Displays ability and skill in budget development, monitoring, and remaining within budgetary limits. Flexes costs downward, when necessary, especially when scheduling and monitoring hours worked. + Establishes and maintains files and records on an ongoing basis. **Qualifications** **Minimum Education:** + High School Diploma or GED Required and + Associates Degree Preferred **Work Experience:** + 3 years Healthcare administrative experience in an administrative support and/or staffing position. Preferred **Knowledge, Skills, and Abilities:** + Basic computer skills required. + Experience with Word, Excel, and UKG software. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. **Quality of Life** Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history. Franklin County is in the heart of Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Part time (20 hours weekly) Flexible dayshift hours Coordinates the oncology treatment scheduling process and manages the day-to-day activities of the overall treatment schedules. Facilitates the efficient and effective use of resources surrounding oncology treatment by accurate and timely scheduling of treatment modalities according to policies, procedures, and guidelines. Duties and Responsibilities Essential Functions: * Supportive of meetings with a multidisciplinary team to increase efficiency of the oncology scheduling practices. * Coordinates and manages the day-to-day activities of the oncology overall treatment schedules, including coordinating outpatient procedures. * Coordinates and schedules oncology treatments and verifies authorization prior to scheduling. * Facilitates creation of oncology schedules to maximize efficiency by scheduling physicians and treatments appropriately. * Performs necessary conflict checks, consistently intercepts potential scheduling conflicts, and independently works to resolve them, collaborating with a multidisciplinary team as needed. * Demonstrates a working knowledge of oncology treatment documentation, supply nomenclature, and inventory management. * Exhibits excellent customer service while being able to multitask under pressure. * Provides consistent high quality of service to patients, staff, physicians, physician offices and visitors. * Makes, reschedules, and cancels appointments, understanding the unique scheduling needs in the department so that patient access is optimized. * Provides feedback on workload, scheduling issues, and refinements to the management team on an ongoing basis. * Acts as a liaison and resource for internal and external departments and staff for treatment scheduling. Common Expectations: * Always adheres to the Code of Conduct in all aspects of job performance. * Maintains confidential information. * Maintains professional growth and development. * Provides outstanding service to all customers, fosters teamwork and practices fiscal responsibility through accurate scheduling processes. * Participates in administrative staff meetings and attends other meetings as assigned. Qualifications Minimum Education: * High School Diploma or GED Required Work Experience: * 1 year Of complex scheduling. Preferred Knowledge, Skills, and Abilities: * Medical terminology. * Strong attention to detail. * Excellent interpersonal skills. * Effective written and oral skills in English. * Computer literacy and ability to utilize applications including but not limited to EPIC, Excel, Lawson, and Microsoft Office. * Competency in computer data entry/retrieval systems. * Ability to maintain accuracy on a consistent basis Benefits Offered: * Comprehensive health benefits * Flexible spending and health savings accounts * Retirement savings plan * Paid time off (PTO) * Short-term disability * Education assistance * Financial education and support, including DailyPay * Wellness and Wellbeing programs * Caregiver support via Wellthy * Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

Part time (20 hours weekly) Flexible dayshift hours Coordinates the oncology treatment scheduling process and manages the day-to-day activities of the overall treatment schedules. Facilitates the efficient and effective use of resources surrounding oncology treatment by accurate and timely scheduling of treatment modalities according to policies, procedures, and guidelines. **Duties and Responsibilities** **Essential Functions:** + Supportive of meetings with a multidisciplinary team to increase efficiency of the oncology scheduling practices. + Coordinates and manages the day-to-day activities of the oncology overall treatment schedules, including coordinating outpatient procedures. + Coordinates and schedules oncology treatments and verifies authorization prior to scheduling. + Facilitates creation of oncology schedules to maximize efficiency by scheduling physicians and treatments appropriately. + Performs necessary conflict checks, consistently intercepts potential scheduling conflicts, and independently works to resolve them, collaborating with a multidisciplinary team as needed. + Demonstrates a working knowledge of oncology treatment documentation, supply nomenclature, and inventory management. + Exhibits excellent customer service while being able to multitask under pressure. + Provides consistent high quality of service to patients, staff, physicians, physician offices and visitors. + Makes, reschedules, and cancels appointments, understanding the unique scheduling needs in the department so that patient access is optimized. + Provides feedback on workload, scheduling issues, and refinements to the management team on an ongoing basis. + Acts as a liaison and resource for internal and external departments and staff for treatment scheduling. **Common Expectations:** + Always adheres to the Code of Conduct in all aspects of job performance. + Maintains confidential information. + Maintains professional growth and development. + Provides outstanding service to all customers, fosters teamwork and practices fiscal responsibility through accurate scheduling processes. + Participates in administrative staff meetings and attends other meetings as assigned. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + 1 year Of complex scheduling. Preferred **Knowledge, Skills, and Abilities:** + Medical terminology. + Strong attention to detail. + Excellent interpersonal skills. + Effective written and oral skills in English. + Computer literacy and ability to utilize applications including but not limited to EPIC, Excel, Lawson, and Microsoft Office. + Competency in computer data entry/retrieval systems. + Ability to maintain accuracy on a consistent basis **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. **Quality of Life** Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch - farm-to-table and beyond. Conveniently located in Central Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing and both professional and semiprofessional services. (Patient population: 535,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Could you be our next Patient Care Coordinator at HomeCare & Hospice? Why work as a Patient Care Coordinator? * Make an Impact! As the Patient Care Coordinator, you will be responsible for developing and maintaining both the staffing and scheduling systems in coordinating patient care in a timely and accurate manner. The Patient Care Coordinator is responsible for processing workflow related to the scheduling of patient services of all disciplines across the Home Care and Hospice Agency while following quality and patient safety measures. * Get Involved! Become engaged by joining system-wide Committees and programs! * Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a common purpose: providing superior service and care. * Position-Specific Benefits include: We offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free! Position: Patient Care Coordinator Shift: As-Needed/Per Diem, Day Shift; primarily 10:30 am to 7:00 pm during the week and every other weekend 8:30 am to 5:00 pm. Some additional shifts could be 7:30 am to 4:00 pm or 8:30 am to 5:00pm during the week. Experience: 1 year of clerical and staffing healthcare setting preferred Education: 1. High School or GED 2. 2 Year/Associates preferred. Licensures/Certifications: N/A Additional Information * Requisition ID: 79080 * Employee Status: Regular * Benefit Eligibility: Full-Time Benefits * Schedule: Part-time * Shift: Day Job * Pay Range: $18.37 - $28.47 * Job Grade: 205

Could you be our next Registration Scheduling Specialist with Main Line Health? By applying for this position, you can explore ALL Registration Scheduling Specialist opportunities across our Main Line Health locations - including but not limited to: Lankenau Medical Center, Bryn Mawr Hospital, Riddle Hospital, Paoli Hospital, Main Line HealthCare (MLHC) - Concordville, Mirmont Treatment Center, Ellis Preserve, and more. When you apply to this position, you will be considered for openings across multiple sites based on your experience, interests, and operational need. Available Opportunities Across Our Main Line Health Locations: Available shifts: Full-time and Part-time Available schedules: Days, Evenings, Nights Please note: Some locations include weekend shifts based on operational needs Why work as a Registration Scheduling Specialist with Main Line Health? Develop and Grow Your Career! Be one of the many Main Line Health employees who advance their career through our Tuition Reimbursement Program, eligible for up to $6,000 annually based on FTE status/position. Many of our Registration Scheduling Specialists grow into leadership, billing, or clinical roles within the health system. Make an Impact! As one of the first points of contact for new and returning patients, you make the first impression that sets the tone for their entire experience. You'll play an integral role in providing excellent, empathetic customer service by accurately capturing patient data, ensuring a smooth registration or scheduling process, and helping patients understand their services and financial responsibilities. Join the Team! There's a litany of reasons why our registration/scheduling team loves it here, but don't take my word for it. I invite you to check out some of our news, updates, and awards, our multi-year running Great Place to Work certification, and our commitment to diversity, respect, equity, and inclusion (Main Line Health is the top-ranked PA health system in Forbes Magazine's America's Best Employers for Diversity for 2024). Position-Specific Benefits Include: You are eligible for up to 120 hours of paid time off annually (based on FTE status). We also offer several employee discounts to various activities, services, and vendors, as well as free employee parking at all Main Line Health locations. Experience: Required: * 2+ years of customer service experience. * Excellent customer service and computer skills. Preferred: * Minimum of 2 years of registration experience in a medical setting. * Knowledge of medical terminology. * Knowledge of insurance and third-party reimbursement. Education: * High school diploma or GED required. Apply today! Your application will be reviewed, and if selected, you'll be contacted for a one-way video interview or a direct phone screen with a recruiter. Thank you for your time and interest in Main Line Health! Additional Information * Requisition ID: 250000HE * Employee Status: Regular * Benefit Eligibility: Full-Time Benefits * Schedule: Full-time * Pay Range: $18.01 - $27.91 * Job Grade: 205