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Top 50 Maintenance Administrator Skills

Below we've compiled a list of the most important skills for a Maintenance Administrator. We ranked the top skills based on the percentage of Maintenance Administrator resumes they appeared on. For example, 12.4% of Maintenance Administrator resumes contained Customer Service as a skill. Let's find out what skills a Maintenance Administrator actually needs in order to be successful in the workplace.

These are the most important skills for a Maintenance Administrator:

1. Customer Service

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high Demand
Here's how Customer Service is used in Maintenance Administrator jobs:
  • Provided highly-rated customer service to telecommunications carriers analyzing data and voice trouble reports and formulating solutions to address client concerns.
  • Utilized a working knowledge of telecommunications products and services to provide customer service.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Provided outstanding customer serviced on all levels.
  • Resolved customer service telephony repair issues.
  • Implemented training to new customer services representatives and drivers on Service Machine procedures and problem solving.
  • Selected to coach and mentor new customer service representatives for opening of new call center.
  • Completed trouble tickets for technicians, provided appointment times, and provided effective customer service.
  • Screened, tested and dispatched on both orders and troubles involved with customer service.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Produced test result screens and dispatched customer service reports.
  • Processed customer service order requests and/or trouble spots.
  • Provide customer service to the maintenance vendors.
  • Attended extensive customer service training courses.
  • Provide customer service to customers.
  • Demonstrated excellent internal and external customer service skills Demonstrated excellent verbal and written communication
  • Reconcile accounts for office Exceptional customer service
  • Provided customer service, answered customer inquiries, and solved problems about landline phone service.
  • Maintained logs and reviews reports to analyze the quality of customer service provided.

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2. Data Entry

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high Demand
Here's how Data Entry is used in Maintenance Administrator jobs:
  • Supported administrative and clerical functions, which included database management, report generation, data entry, and records management.
  • Performed data entry, reporting supply, equipment, documentation and correspondence effectively.
  • Analyzed data entry equipment, and supervised scheduled maintenance administration function within the unit
  • Provided data entry and purchasing support for maintenance department inventory control division.
  • Manage incoming and outgoing mail of the organization and be responsible for data entry of packages and upkeep and delivery.
  • Maintain the MaintiMier work order program, generating reports, data entry, purchase orders and vendor contact.
  • Maintained records of contacts, accounts, orders and files pertaining to customer reports through data entry.
  • Perform all database-operator functions, logs & records clerk, data entry/retrieval, and inspection scheduling.
  • Coordinate maintenance personnel, payroll calculations, data entry, accounts payable and process purchase orders.
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization.
  • Performed duties on data entry equipment, and supervised the maintenance administration functions within the unit.
  • Used Microsoft Office and Dossier Fleet Maintenance Software to complete data entry.
  • Drafted correspondence, performed data entry, and maintained filing system Accomplishments.
  • Maintained office files pertaining to customer reports through data entry.
  • Applied excellence and accuracy in Data Entry and Analysis.
  • Proofed data entry to ensure accuracy.
  • Processed worker timesheets and corrected data entry errors.
  • Maintain office operations such as: stocking, ordering supplies, filing, data entry, cisco phone system.
  • Dispatch mobile technicians to job sites Data entry.
  • Sorted mail, invoiced, Coversheeted, and data entry.

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3. Trouble Reports

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high Demand
Here's how Trouble Reports is used in Maintenance Administrator jobs:
  • Received trouble reports and worked to resolve the customer's problems by working with other departments and vendors via call center.
  • Input customer trouble reports closeout, cable location, and transfer data into LMOS/WFA databases for Installation and Maintenance jobs.
  • Performed all related clerical operations including trouble reports and daily logs to schedule commitments to outside technician work groups.
  • Receive trouble reports, complaints and inquiries of all types from customers or other employees.
  • Communicated with other departments and customers regarding the disposition and status of the trouble reports.
  • Received trouble reports, complaints, or inquiries from customers in a defined time frame.
  • Entered trouble reports and directed them to the proper entities to have the trouble resolved.
  • Produced test results screens and/or dispatched trouble reports in conjunction with mechanized systems.
  • Help tech with field assistance to make pair changes on trouble reports.
  • Screened trouble reports and tested circuits prior to service ready date.
  • Maintained computerized and manual files of trouble reports pending further action.
  • Handled trouble reports, complaints and inquiries and coordinated with workforce.
  • Received trouble reports via terminal or directly from customers.
  • Created trouble reports for customers.
  • Maintain various trouble reports to perform and retrieve specific data reports.
  • Process customer trouble reports Prioritize troubles for proper routing and status.
  • Assigned trouble reports to field technicians using FORCE dispatching system.
  • Received trouble reports through vRepair or directly from customers.
  • Dispatch trouble reports to appropriate work fields.
  • Received, screened and retested trouble reports.

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4. Preventative Maintenance

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high Demand
Here's how Preventative Maintenance is used in Maintenance Administrator jobs:
  • Organized technical and administrative support activities including installation, repair, preventative maintenance, construction, cable maintenance.
  • Developed work instructions and Preventative Maintenance (PM) based on manufacturer recommendations.
  • Improved preventative maintenance metrics through customer correspondence and fleet scheduling.
  • Generate preventative maintenance schedules and work orders for facility.
  • Provided preventative maintenance, testing and technical analysis.
  • Performed preventative maintenance testing and analysis.
  • Performed preventative maintenance analysis and testing for Small Business, Large Business, ISDN and Residential data and voice phone lines.
  • Repair Call Center Rep (611) duties included but not limited to perform preventative maintenance testing and analysis.
  • Enhanced the Preventative Maintenance system for two departments to ISO standards by using ISO Audit results.
  • Coordinate Kick-Off Meetings with Operations, Sales, and Dispatchers for New Preventative Maintenance Bookings.
  • Maintain fleet records, preventative maintenance schedules and corrective maintenance performed on all vehicles.
  • Managed and facilitated predictive and preventative maintenance projects for the 436 acre site.
  • Delegate and Keep track of preventative Maintenance documentation and release PM work orders.
  • Researched downtime and created work orders utilizing CMMS for preventative maintenance program.
  • Manage a team of nine preventative maintenance technicians.
  • Maintain and update CMMS preventative maintenance records.
  • Experience Gained: Performed scheduling of periodic and preventative maintenance on aircraft and related equipment.
  • Monitored, coordinated and investigated cable repair for proactive and preventative maintenance.
  • Generated and distributed, collected and closed out preventative maintenance work orders.
  • Performed variety of multi-task jobs, created preventative maintenance work orders.

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5. Aircraft Parts

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high Demand
Here's how Aircraft Parts is used in Maintenance Administrator jobs:
  • Managed the expediting of critical aircraft parts needed to maintain equipment readiness of external activities.
  • Completed monthly inventory of all aircraft parts ensuring meticulous accuracy.
  • Led Naval Aircraft Logs and Records documentations tracking maintenance cycles and inspection records for all aircraft parts.
  • Log and track aircraft parts and maintenance for both fixed wing aircraft and rotor wing aircraft.
  • Oversee ordering and transportation/importing of all aircraft parts and avionics in accordance with inspection cycles.
  • Track aircraft and aircraft parts hours to ensure inspections and repairs are completed on time.
  • Performed Parts Manager function including ordering of all aircraft parts and shop supplies.
  • Controlled the order, shipment and receipt of aircraft parts.
  • Provide security and internal controls of aircraft parts and tools.
  • Prepared logistic support for aircraft parts and records.
  • Update aircraft parts inventory list and records.
  • Ensured required aircraft parts for grounded aircraft were obtained and shipped in a timely manner.

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6. Phone Calls

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high Demand
Here's how Phone Calls is used in Maintenance Administrator jobs:
  • Provided excellent customer service to Frontier customers and other communications companies by receiving telephone calls and processing their requests.
  • Managed incoming phone calls regarding customer service, billing disputes, order processing and completion.
  • Answered a heavy volume of phone calls, responsible for messages and transferring phone calls.
  • Resolve phone calls from irate clients and ensure exceptional customer service is provided.
  • WAREHOUSE - Assembled driver load packets, sending/receiving phone calls, filing.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Worked in call center receiving repair phone calls.
  • Take phone calls from tenants.
  • Answered phone calls, maintained and filed paperwork, and also Cleaning on different buildings and houses.
  • Received telephone calls and filed or faxed any needed documents.
  • Multi-tasked between phone calls, online chat system, and email in a timely manner.

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7. Aeronautical Technical Publications

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high Demand
Here's how Aeronautical Technical Publications is used in Maintenance Administrator jobs:
  • Organized, maintained and operated Navy Aeronautical Technical Publications Library, oversaw dispersed libraries, audited and trained dispersed librarians
  • Served as Aeronautical Technical Publications Manager for Navy and Marine Corps libraries.
  • Organized, maintain, and operate Navy Aeronautical Technical Publications Library (ATPL), oversee dispersed libraries.

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8. Service Orders

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high Demand
Here's how Service Orders is used in Maintenance Administrator jobs:
  • Managed irate or dissatisfied customers by investigating repair tickets or installation service orders cancellations, errors or in prompted closures.
  • Provisioned service orders and dispatched service technicians to appropriate repair and/or service order calls.
  • Assisted other company personnel with matters pertaining to the status of pending customer trouble reports and pending service orders.
  • Received and analyzed service orders associated with test results for complex business, small business, and residential customers.
  • Dispatched appropriate inside/outside installation and repair forces on trouble reports and service orders and to receive close out information.
  • Trained other sales associates on systems and different service orders the associates may not be able to do.
  • Receive and analyze service orders, output reports, and mechanized test results.
  • Record the disposition and status of the service orders in various mechanized systems.
  • Investigate and gather information to resolve customer service orders that error in switch.
  • Closed out service orders when all internal department deadlines have been met.
  • Evaluated service orders to determine if trouble was due to incomplete/incorrect orders.
  • Maintained electronic status of trouble reports for wire circuits and service orders.
  • Receive service orders in connection with provisioning and maintenance of service.
  • Introduced process for handling service orders with failed assignment.
  • Received and analyzed service orders and output reports.
  • Read and interpreted AT&T service orders.
  • Processed customer service orders and requests trouble reports.
  • Ensured trouble reports and service orders are dispatched in a timely manner through the effective administration of the graphics database.
  • Include interpreting customer service orders, circuit diagrams, troubleshooting phone and voicemail issues.
  • Frame Attendant: Reviews and interprets service orders.

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9. Support Equipment

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high Demand
Here's how Support Equipment is used in Maintenance Administrator jobs:
  • Assigned material priorities and monitored overall material support, ground support equipment usage and cannibalization.
  • Maintained Support Equipment Standardization System program and related 51 card documentation for departmental usage.
  • Specialized in maintaining and updating maintenance schedules for various aircraft and support equipment.
  • Managed and conducted training to maintain support equipment qualifications for 190 personnel.
  • Provided detailed documentation on five aircraft and all support equipment maintenance actions.
  • Administered Support Equipment licensing exams.
  • Ensured performance of scheduled inspection and maintenance on 12 H60-F/H aircraft and support equipment as maintenance/production control logs and records clerk.
  • Collect, compile and record data pertaining to history, operations, maintenance and transfer/receipt of naval aircraft and support equipment.
  • Maintained over 2,500 Support Equipment, Aircraft Armament Equipment, Aviation Life Support System, and Aeronautical Equipment Service Records.
  • Tracked and maintained over 230 technical publications used for the maintenance of support equipment, weaponry, engines and aircraft.
  • Maintained and updated over 70 technical publications for various assigned support equipment, and maintained 99.05% availability rate.
  • Implemented a process for tracking and logging scheduled inspections for over 80 pieces of aircraft support equipment.
  • Maintained, received, and transferred support equipment custody/maintenance history records for 200 pieces of gear.
  • Assisted in the maintenance of aircraft, associated aeronautical equipment, and aircraft support equipment.
  • Maintained over 1750 maintenance records and logbooks for support equipment at a major service facility.
  • Managed, organized thousands of aircraft and ground support equipment records and discrepancies.
  • Maintained over 400 logs and records encompassing various support equipment.
  • Maintained records on weapons support equipment and aircraft logs/records.
  • Maintained 600 Aviation Life support equipment records.
  • Coordinated the scheduled and unscheduled aircraft maintenance tasks, aircraft change incorporations, aircraft modifications and aeronautical support equipment.

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10. Nalcomis

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high Demand
Here's how Nalcomis is used in Maintenance Administrator jobs:
  • Maintained Aircraft Discrepancy Books to monitor periodic maintenance and discrepancies submitted by pilots and inspectors using NALCOMIS software.
  • Ensured outstanding report reflected corresponding reports within NALCOMIS.
  • Created Maintenance Action Forms within the Naval Aviation Logistics Command Management Information System Optimized Organizational Maintenance Activity (NALCOMIS OOMA).
  • Assisted in changing a large command from Legacy NALCOMIS to OOMA NALCOMIS with adequate knowledge of both systems.
  • Managed 3 personnel and 3 P-3 engine logbooks, OIMA NALCOMIS databases and all other associated records.
  • Utilized the Naval Aviation Logistics Command Management Information System (NALCOMIS) for reporting and system analysis.
  • Assisted in the VFA-32 Squadron s transition from NALCOMIS to Organizational Maintenance Activity (OMA).
  • Performed diagnostics, trouble shooting, maintenance and upkeep on all equipment related to NALCOMIS.
  • Trained maintenance department consisting of over 120 personnel in use of NALCOMIS.
  • Operated the Naval Aviation Logistics Command Management Information System (NALCOMIS).
  • Maintained the Naval Aviation Logistics Command Maintenance Information System (NALCOMIS).
  • Assigned System Maintenance Qualifications within the NALCOMIS OOMA system.
  • Performed daily data backup of the NALCOMIS OOMA server.
  • Initiated NALCOMIS corrective maintenance actions for 13 work centers.
  • Accepted/Transferred aircraft within the NALCOMIS OOMA system.
  • Managed NALCOMIS hardware and software upgrades.
  • Conrtolled input of maintenance discrepancies of aircraft into NALCOMIS and oversaw the transition to NALCOMIS OMA throughout the squadron.
  • Organized and maintained all scheduled and unscheduled maintenance data in the Nalcomis OMA database.
  • assisted with 143 personnel with access to there NALCOMIS accounts.
  • Performed various NALCOMIS OOMA DBA administrative and analytical functions.

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11. Logistics

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high Demand
Here's how Logistics is used in Maintenance Administrator jobs:
  • Supply Logistics * Temporarily assigned duty overseas as a logistics specialist on ordering and receiving parts.
  • Administered thousands of work orders using the Naval Aviation Logistics Command Management Information System.
  • Coordinated with company logistics department to facilitate efficient ordering and disbursal of materials.
  • Redesigned existing Logistics Report with auto-calculate and auto-fill capabilities.
  • Administer the Engineering, Logistics and Maintenance Department for MSRC Western Region (Washington, Oregon, California and Hawaii).
  • Collaborated with departments to integrate logistics with business systems and processes, such as file induction, audit implementations and procedures.
  • Handled all budgetary issues regarding the C12-Fleet Logistics Support Squadron fuel credit card keeping up to date calculations and documentation.
  • Learned how to use the Naval Aviation Logistics Command Management Information System to perform computer data base and system analysis.
  • Provided technical and logistics support for special maintenance needing to be done on equipment outside of the aviation field.
  • Maintained technical publications and issued updates as required by the Naval Aviation Logistics Command.
  • Operated and managed Naval Aviation Logistics Command Management Information System (NALCOLMIS).
  • Coordinated logistics planning for operational deployments with 60 aircraft and over 200 personnel.
  • Provide guidance and training for the implementation of the Autonomic Logistics Information System.
  • Develop and manage annual Logistics, operations, maintenance, repair budgets.
  • Worked closely with logistics, credit, and IT departments.
  • Mapped logistics for field technician calls.
  • Aided in creation of curriculum for new hires concerning the logistics of Groupon Goods.

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12. Scheduling Aircraft Inspections

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high Demand

13. Aircraft Logbooks

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high Demand
Here's how Aircraft Logbooks is used in Maintenance Administrator jobs:
  • Maintained aircraft logbooks and associated records, and technical publications.
  • Maintained engine and associated aircraft logbooks.
  • Review aircraft logbooks to ensure all required entries are recorded in the appropriate sections and signed entries are accurate and complete.
  • Initiated, updated, and verified aircraft logbooks and aeronautical equipment service record (AESR) forms and records.
  • Supervised and trained personnel in the different aspects of the aircraft logbooks.
  • Maintained 121 aircraft logbooks and associated records for aircraft squadron.
  • Maintained 46 aircraft logbooks and associated records and reports.
  • Maintain aircraft Logbooks, Initiate Maintenance Action Forms.
  • Maintain aircraft logbooks and records.
  • Managed three personnel in preparation, distribution and upkeep of maintenance related coorespondence, Aircraft logbooks and NALCOMIS.
  • Maintained aircraft logbooks for our flight crew as well as schedule routine maintenance.
  • Initiate forms for acceptance and transfer of aircraft logbooks forms and AESRs.

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14. Verizon

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high Demand
Here's how Verizon is used in Maintenance Administrator jobs:
  • Resolved 95 percent customer service issued pertaining to telephone problems Scheduled appointments for customers with Verizon technicians using the computer Answered phones
  • Assisted technicians with definition of work order requests by contacting customers or Verizon data input clerks for clarification.
  • Coordinated with other departments within Verizon to escalate emergency repairs, and orders.
  • Resolved Verizon customer's issue and/or problem with other departments and telecommunication vendors.
  • Provided constructive feedback to ensure Verizon's customer service reputation remained untarnished.
  • Interfaced with Verizon organizations, including business office, Customer Service Centers, Dispatch Centers and other Verizon lines of business.
  • Top seller of Verizon products to current and future Verizon customers to enhance their telecommunication, cable and internet experience.
  • Updated service orders and maintenance work order reports in Verizon databases requiring monitoring, correction and follow up data entry.
  • Operated a variety of computer programs including Verizon's data base systems, Excel, Microsoft and Lotus Notes.
  • Directed interaction with CLEC's Corporate Office and 1st & 2nd Levels with Verizon to determine solutions.
  • Contacted customers to recommit service orders and trouble reports when Verizon is unable to make commitment.
  • Received trouble reports, complaints, and inquiries from Verizon customers in a specified time frame.
  • Learned multiple computer systems to assist Verizon customers with troubleshooting methods for their phone service.
  • Handle customer calls to dispatch technicians to residential Verizon customer base.
  • Coached and mentored Verizon associates in support of field operations.
  • Created orders using multiple Verizon core databases.
  • Take trouble calls for Verizon.
  • Coordinate the migration of current Verizon customers to Competitive Local Exchange Carriers (CLECs) or their return to Verizon.
  • Scheduled technicians for client repair appointments Updated the Verizon database with reported difficulties and inquiries.
  • Schedule service calls - Knowledge of Verizon Software Suite (20 programs)

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15. Trouble Tickets

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average Demand
Here's how Trouble Tickets is used in Maintenance Administrator jobs:
  • Maintained accurate customer records database and dispatched all trouble tickets to field technicians through the WFA system via laptop.
  • Assisted outside supervisors and technicians with information vital to the completion of installation orders and maintenance trouble tickets.
  • Tested phone lines and analyzed fault results to determine how to route trouble tickets for corrective action.
  • Utilized various systems to enter trouble tickets for customers, including business customers with complex telephone systems.
  • Checked programming, created and closed trouble tickets as well as providing infinite quality customer service.
  • Create trouble tickets and dispatch them out to field technicians to repair customers telephone lines.
  • Processed request from customers and technicians to open trouble tickets for out of service request.
  • Monitor and dispatch single and multiple SLC (Special Circuit) trouble tickets.
  • Created, prepared and updated trouble tickets, and provided status reports.
  • Maintained reports on trouble tickets and the clearing time of the repairman.
  • Analyzed resale trouble tickets to determine accurate billable work or rebate time.
  • Operated provided software to open and status trouble tickets opened by customers.
  • Opened and closed trouble tickets and prepared reports for management review.
  • Assigned technicians their jobs, routed trouble tickets installs every hour.
  • CORE OPERATIONS AND GUIDANCE: Generate trouble tickets on case-by-case basis.
  • Closed out trouble tickets, and made tickets for technicians.
  • Input trouble tickets for Carrier Local Exchange Companies.
  • Navigated various databases, and created trouble tickets.
  • Opened and closed trouble tickets.
  • Issued trouble tickets and also assigned workload for the technicans.

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16. Computer System

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average Demand
Here's how Computer System is used in Maintenance Administrator jobs:
  • Executed daily operations of changing printer paper, accessing multiple proprietary computer systems.
  • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
  • Received service problems from customers and computer systems and submit them to service, splicing, communications and systems technicians.
  • Tested trouble on telephone lines using computer systems within the company to isolate trouble for repair or correction of problem.
  • Received trouble reports via computer system or directly from customers, ensuring speedy resolution.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Analyzed and corrected over 5000 issues on computer system in an eight year span.
  • Handled 50 plus customer service issues for computer system on a daily basis.
  • Processed over 50 sheets of data entry information in computer system daily.
  • Verified that information in the computer system was up-to-date and accurate.
  • Monitor switching equipment, computer systems, and data networks.
  • Entered all maintenance department orders into the computer system.
  • Repair customer's telephone lines via computer systems.
  • Entered report data into multiple computer systems.
  • Train people in computer system use.
  • Maintained 4 different computer systems.
  • Selected Accomplishments/Primary Projects: Successfully implemented a major computer systems overhaul for 46 computers.
  • Created Files and folders to maintain Qualification documentation in Praxis computer system.
  • Inputted repair tickets using TAFI, LMOS, and WAFI computer systems Performed customer service to resolve conflict and ensure customer satisfaction
  • Operated computer system to regulate changes in aquarium water levels, lighting, and aeration of water.

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17. External Customers

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average Demand
Here's how External Customers is used in Maintenance Administrator jobs:
  • Communicated with internal and external customers and vendors to restore services.
  • Communicated with internal and external customers.
  • Established and maintained effective relations with internal & external customers to identify, monitor, and resolve performance issues.
  • Facilitated inquiries as single point of contact for all internal departments, external customers and vendors.
  • Input data on a computer while speaking with internal and external customers over the phone.
  • Analyze and resolve case of trouble and close tickets generated by internal or external customers.
  • Prioritized tickets for proper routing and statuses, which involved dealing with external customers.
  • Received inbound calls, orders, and reports from internal and external customers.
  • Used multiple screens and systems simultaneously to assist internal and external customers daily.
  • Provide follow up on issues and discrepancies effectively with internal and external customers.
  • Recruited to provide top-notch service to both internal and external customers.
  • Maintained a 5% repeat call percentage for external customers.
  • Assist internal, and external customers.
  • Coordinated customer change activities with internal/external customers to ensure timely order completion Updates databases and corrects errors.
  • Work with internal/external customers to determine nature of issue and facilitate routing/statusing based on priority.
  • Prioritized trouble reports to proper routing and statusing, which may involve dealing with external customers.

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18. Access Arrangements

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average Demand
Here's how Access Arrangements is used in Maintenance Administrator jobs:
  • Negotiated access arrangements or date negotiations.
  • Negotiated dates, times, access arrangements, and handled any customers that were irate or dissatisfied with our service.
  • Scheduled access arrangements with customer if test results suggested a fault on the customer's inside wiring.
  • Negotiated dates, times and access arrangements associated with resolving customer service order fallout and trouble reports.
  • Negotiated service dates, times, and access arrangements while at times handling irate customers.
  • Negotiated dates, times and access arrangements for business and residential clients as needed.
  • Interfaced with customers and technicians to coordinate access arrangements for trouble and service orders.
  • Dispatched/negotiated date, time, and access arrangements for field technical support.
  • Negotiated dates, times, access arrangements with the Dispatch Regional Center.
  • Scheduled dates, times and access arrangements for technician visits.
  • Negotiated dates, times, access arrangements for technician dispatches.
  • Negotiated dates, times, access arrangements.
  • Negotiate dates, times and access arrangements with customers in a courteous manner and friendly tone of voice.
  • contacted customers to investigate and resolve trouble reports negotiate dates, times, and access arrangements.

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19. Maintenance Data

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average Demand
Here's how Maintenance Data is used in Maintenance Administrator jobs:
  • Established and administered the preventive maintenance database for the Maintenance Department utilizing MP2.
  • Organized libraries of technical publications, reports and related maintenance data.
  • Maintain an accurate Maintenance database by managing Repair Order work flow ensuring all service requests are addressed promptly.
  • Trained 10 junior and senior personnel on the proper use of configuration management within the Maintenance database.
  • Coordinated the review of Partial Mission Systems Publications, Maintenance Requirement Cards and Maintenance Data Systems reports.
  • Tracked over 1,000 military aircraft components usage and maintenance data with 99% accuracy.
  • Analyzed maintenance data, kept equipment records.
  • used for aircraft maintenance data, transaction codes, and reporting essentials.

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20. MLT

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average Demand
Here's how MLT is used in Maintenance Administrator jobs:
  • Perform tests and interpret results using MLT to determine the status and accuracy of services.
  • Interpret MLT (Mechanized Loop Testing) results involving screening and/or dispatching of work.
  • Performed tests using MLT and other testing mechanisms.
  • Worked in LMOS, MLT, WFADO databases.
  • Performed MLT testing for CLEC carriers in the Unbundled Network Element Center.

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21. Telephone Lines

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Here's how Telephone Lines is used in Maintenance Administrator jobs:
  • Prepared problem reports for residential telephone lines.
  • Provided troubleshooting of customer telephone lines.
  • Assisted technicians in testing of telephone lines/cables and helped problem solve issues that keep them from completing their daily assignments.
  • Created and monitored repair reports for telephone lines that had service trouble or were out of service.
  • Test telephone lines, add features and refer jobs to the appropriate dispatch centers and outside technicians.
  • Addressed and resolved over 1,000 customer complaints with telephone lines in a courteous and friendly manner.
  • Worked with inside/outside technicians to test, run and clear troubles on telephone lines and cables
  • Tested telephone lines and interpreted test results which determined status and accuracy of service.
  • Perform Mechanized Loop Test on Plain Old Telephone Lines via telephone base/call center environment.
  • Tested telephone lines for diagnostic information, set up appointments for repairs with dispatch.
  • Tested customer telephone lines via Mechanized Loop Testing to determine cause of trouble.
  • Tested telephone lines randomly saving the company thousands of dollars in CPUC fines.
  • Test telephone lines and dispatch trouble to central office or to field.
  • Answered trouble repair 611 trouble repair telephone lines.
  • Tested telephone lines, to troubleshoot customer problems.
  • Performed tests on telephone lines reporting trouble.
  • Test telephone lines and ISDN circuits.
  • Located malfunctions in telephone lines using a switchboard composed of electrical testing instruments.
  • Performed troubleshooting for business and residentialcustomers of their telephone lines.
  • Installed and repaired residential and business telephone lines, as specified in work orders, via internal office equipment

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22. Repair Tickets

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average Demand
Here's how Repair Tickets is used in Maintenance Administrator jobs:
  • Managed outside technician's workload through prioritizing repair tickets and installation orders.
  • Dispatched installation and repair tickets to inside/outside installation and repair technicians.
  • Closed customer repair tickets and installation orders upon completion.
  • Processed incoming calls via ACD system, wrote residential and business repair tickets for dispatching out.
  • Loaded service orders and repair tickets that were in their working area for that day.
  • Maintained the dispatch system to insure orders and repair tickets are available for technicians.
  • Initiated, screened, monitored, troubleshoot, and tested/closed maintenance repair tickets.
  • Routed customers to the appropriate departments, located service orders and repair tickets.
  • Monitored repair tickets for proper handling and repair to ensure service restoration.
  • Interpreted circuit design to assist technicians with repair tickets and installation orders.
  • Initiated automated repair tickets and dispatched crew as needed.
  • Monitor repair tickets as a Jep-Cop and Screening Captain.
  • Create and close out installation and repair tickets.
  • Inputted repair tickets for land line repairs.
  • Process and enter 100+ repair tickets daily.
  • Processed repair tickets on a computer.
  • Entered and analyzed repair tickets.
  • Opened and closed repair tickets.
  • Maintain installs and repair tickets to completion in a timely manner to insure customer satisfaction.
  • Escalated repair tickets to various departments to insure that guaranteed repair time was met.

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23. Technical Support

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Here's how Technical Support is used in Maintenance Administrator jobs:
  • Position requires constant contact with field mechanics offering technical support/advice, publication support, Manufacturer Field Service Support.
  • Handled 90+ daily call center inquiries regarding telecommunications service, including field technical support and equipment testing.
  • Participated in information technology functions involving technical support, troubleshooting, and end user training.
  • Provided administrative and technical support to the Aviation Department's Facilities Maintenance Division.
  • Maintained excellent efficiency ratings for technical support of customers and technicians.
  • Provided technical support and maintenance reports.
  • Provided technical support to maintenance supervisors.
  • Worked closely with Sales, Customer Success Managers, Customer Technical Support and Executive Leadership to solve complex maintenance contract negotiations.
  • Analyzed diagnostics to determine problems, then documented and distributed trouble tickets and reports to technical support for resolution.
  • Managed technical support in call center environment via computer and automatic call distributor (ACD) system.
  • Provide technical support to internal and external work groups in the handling of service order processing.
  • Provide technical support to central office including switching, call routing, and program changes.
  • Assisted customers with technical support and scheduled appointments with technicians as needed for service repairs.
  • Handle customer service calls from local areas dealing with technical support for residential.
  • Provide software and hardware technical support to departments and divisions under my authority.
  • Provided technical support/training for safe & proper maintenance on damage control equipment.
  • Researched and resolved customer complaints, order issues and technical support.
  • Provide world class customer service and technical support.
  • Provide technical support to frame technicians, field technicians and other intra-company representatives.
  • Provided technical support in Landline repair to customers who had trouble with their phone service.

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24. Office Supplies

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Here's how Office Supplies is used in Maintenance Administrator jobs:
  • Supervised three-member Admin Office that assisted with the procurement of vital military security equipment and office supplies key to the mission.
  • Maintained organization of files, client lists, and office supplies.
  • Purchased office supplies and non-inventory supplies for the York Plants.
  • Order office supplies and maintain copiers and fax machine.

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26. Repair Calls

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Here's how Repair Calls is used in Maintenance Administrator jobs:
  • Answered repair calls in a fast-paced environment while interacting with internal and external customers.
  • Managed repair calls and corresponded with internal and external customers to verify service.
  • Worked in a high volume call center and answered inbound repair calls * Assisted customers in resolving problems * Screened repair reports
  • Take repair calls, testing, screening, closing out, and routing troubles to the appropriate center for repair.
  • Work in an open structure office environment on a company computer, wearing a headset to answer repair calls.
  • Worked in an open structure office environment, most of the day with a headset to answer repair calls.
  • Place trouble reports to dispatch technicians on repair calls, assisted with resolving problems using various in-house systems.
  • Staff Associate/Clerical Answered 611 repair calls, tested services and processed requests for dispatch.
  • Answer inbound repair calls for customers throughout the state of CT.
  • Respond to after hours emergency repair calls and contacts repair personnel.
  • Prioritized emergency repair calls in a 24 hour call out group.
  • Entered trouble telephone repair calls into computers for dispatch technicians.
  • Answer repair calls record accurate trouble reports from other telephone companies .
  • Answer inbound telephone repair calls (611) Dispatch technicians Technical Support **promoted to DSL special service manager**

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27. Customer Complaints

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Here's how Customer Complaints is used in Maintenance Administrator jobs:
  • Improved call center functionality and service capacity by resolving large business customer complaints efficiently and quickly.
  • Ascertained and evaluated customer issues, processed customer complaints and coordinated technical dispatch.
  • Worked directly with various managers of different departments to resolve customer complaints.
  • Performed electronic testing and troubleshooting to resolve data and voice Customer complaints.
  • Referred escalated customer complaints to proper department for further investigation.
  • Received customer complaints & analyzed for proper problem resolution.
  • Corresponded with other departments to resolve customer complaints.
  • Handled escalated customer complaints and concerns.
  • Assisted and resolved escalated customer complaints.
  • Negotiate billing inquires, billing adjustments, customer complaints, and sale of new billing services.
  • Investigated customer complaints, resolved the issue and provided written reports for the Public Utilities Commission.
  • Worked with both outside and inside craft personnel to resolve customer complaints.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Handled customer complaints and issues on a case by case basis.
  • Handled all billing issues and customer complaints using knowledgeable insight.
  • Experience in resolving irate customer complaints.
  • Improved customer satisfaction by resolving customer complaints related to disputed deliveries and misdelivered packages.
  • Addressed and resolved customer complaints empathetically and professionally.
  • Handle customer complaints, trouble shoot and negotiate between customers and intercompany departments.
  • Resolve any customer complaints in a timely manner.

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28. Test Cases

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29. DSL

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Here's how DSL is used in Maintenance Administrator jobs:
  • Provided administrative support to technicians and local management to accurately provision and maintain DSL orders.
  • Analyzed information to ensure proper process for resolution and completion of DSL escalation ticket.
  • Coordinated provisioning process of DSL orders for competitive local exchange carriers for a 5 state region.
  • Trouble shot working DSL circuits as reported out of service by various internet service providers.
  • Received and tracked all new DSL orders through the business offices monitoring system.
  • Audited and created maintenance tickets for DSL customers in the Northern California region
  • Ensured product flow of DSL from beginning to end.
  • Processed DSL orders for customers and small business.
  • Interacted with testing and electronic technicians in association with circuits, frame relay, DSL, ATM, T1 and ISDN.
  • Assist Technicians with troubleshooting and testing of landlines, Digital Subscriber Line (DSL) and customer premise equipment.
  • Assisted trouble-shooting landlines, DSL & Centrex systems.
  • Reviewed and processed DSL and DLE orders to detect damls or mtu's on the line.

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30. Flight Hours

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Here's how Flight Hours is used in Maintenance Administrator jobs:
  • Prevented potential flight hazards on multiple occasions by accurately calculating crucial flight hours for life limited components through detailed analysis.
  • Tracked aircraft flight hours in conjunction with annual fuel budget to provide quarterly and annual fuel usage and cost analysis reports.
  • Screened updated and validated data, such as; engine hours, flight hours, names and ranks of flight crew.
  • Uploaded and verified over 200 flight documents to properly update records to reflect the current flight hours.
  • Tracked and logged aircraft flight hours, engine hours, ammo used and various other maintenance.
  • Monitor and record flight hours, maintenance statuses and life limits on equipment and parts.
  • Monitored, tracked and recorded aircraft flight hours, and established maintenance inspection cycles.
  • Updated logbooks and kept track of flight hours on P-3 and C-26 aircraft.
  • Tracked flight hours flown and time accrued for each aircraft with no discrepancies.
  • Logged 1200+ mishap-free flight hours (including 90 combat hours).
  • Performed data entry to track aircraft flight hours and maintenance.

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31. Telephone Services

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Here's how Telephone Services is used in Maintenance Administrator jobs:
  • Provided corrective and intervention telephone services to residential and business customers.
  • Responded to inbound calls related to service issues associated with customers' telephone services.
  • Lead contact for customers in providing maintenance of telephone services.
  • Assisted customers in use of telephone services.
  • Provided customer solutions on how to have telephone services working Point-of-Contact between central office and outside technicians..

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32. Maintenance Records

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Here's how Maintenance Records is used in Maintenance Administrator jobs:
  • Prepare and maintain various types of aircraft maintenance records, including log books, directives, reports, files.
  • Receive and review inspections reports from shop inspector based on maintenance records and estimates equipment repair time.
  • Scheduled over 2500 maintenance records inspections and accurate reporting to the Atlantic Fleet Command.
  • Manage on-site filing system of training records, sub contract data and maintenance records.
  • Answered questions and made recommendations on discrepancies that involved the maintenance records and performance.
  • Operate, adjust and maintain fleet preventive maintenance records according to established guidelines.
  • Maintained maintenance records for four naval aircraft and maintenance equipment.
  • Create and maintain all maintenance records for all assets.
  • Tracked maintenance records for several overland freight truck companies.
  • Track and maintain maintenance records on aircraft engines.
  • Developed technical procedure documents and program packages including utilizing Maximo system assets, work orders, and preventive maintenance records.

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33. System Analysis

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Here's how System Analysis is used in Maintenance Administrator jobs:
  • Performed database administration, system analysis and UNIX system administration.
  • Performed data base and system analysis, and daily backups on Navy wide aircraft tracking system.
  • Perform computer database and system analysis.

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34. High Volume

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Here's how High Volume is used in Maintenance Administrator jobs:
  • Administered excellent customer service to extremely high volume of disgruntled clients.
  • Worked with suppliers to control inventory by returning aged parts and negotiating vendor inventory levels for high volume items.
  • Promoted and sold enhancement services to residential and business customers in a high volume call center environment.
  • Handle all large business customer repair complaints in a high volume call center.
  • Answered over 100 calls daily at high volume 611 customer care center.
  • Input circuit trouble reports from business clients in high volume call center.
  • Handled repair issues, maintenance, high volume calls and customer service.
  • Answer incoming calls from customers in a high volume call center.
  • Handled high volume of customer inquiries and provided timely updates.
  • Provided customer support in a high volume call center.
  • Answered a high volume of phone calls.
  • Provide customer service to high volume department.
  • Oversee Customer Service support lines in high volume Call Center and part of a diverse and multi-cultural support team.

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35. Customer Contact

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Here's how Customer Contact is used in Maintenance Administrator jobs:
  • Exceeded customer expectations by delivering superior service on every customer contact in both quality and efficiency.
  • Initiated appropriate action for trouble resolution including frame interaction, customer contact and mechanized test results.
  • Work in Call Center Environment Receiving and Answering calls on queue from Technical and Internal Departments, Minimum Customer contact.
  • Inspected the quality & accuracy of the agent's customer contact skills by customer calls & side by side observations.
  • Perform test, interpret results and recommend action based on customer equipment, trouble description, history and customer contact.
  • Devised plan for management and co-workers on how to give and the importance of quality customer contact skills.
  • Assisted students with their on-job customer contacts and explained when they were not doing it correctly.
  • Initiated action for trouble resolution from customer contact, testing, and escalated conditions.
  • Served as trainer for Customer Contact Skills classes; trained approximately 25 team members.
  • Initiated customer contacts to resolve trouble issues regarding their telephone service and/or equipment.
  • Provided direct customer contact in a fast paced inbound call center environment.
  • Assisted technicians with circuit testing, driving directions and customer contact.
  • Direct customer contact with AT&T customers as needed.
  • Provide customer service via telephone and customer contact.
  • Advanced customer contact and customer service skills.
  • Incorporated extensive customer contact by telephone to verify work was performed to customer's satisfaction.
  • Trained new employees and supervisors on regional procedures, customer contact and trouble ticket coding.

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36. Business Customers

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Here's how Business Customers is used in Maintenance Administrator jobs:
  • Provided customer and related services to residential and business customers via phone with resolving service-related problems including outages.
  • Handled escalation calls from external business customers relating to maintenance of business customer wired lines.
  • Handled inbound trouble inquiries from residential business customers and technicians.
  • Service Representative-Customer service for residential and business customers.
  • Resolved repair issues for residential and business customers.
  • Major Customer Service Center (MCSC), a regional call center for all customers, especially business customers.
  • Assisted AT&T business customers reporting outages of phone lines and domestic and international circuits.
  • Programmed lines for residential and business customers with the features disconnected and reconnected lines.
  • Account Management for large business customers on maintenance and repair side of that business.
  • Analyzed, verified and processed orders for residential and small business customers.
  • Screened, tested and routed trouble reports from resident and business customers.
  • Ensured all Large Business customers received timely repair for their phone systems.
  • Established process for resolving chronic and repeat troubles for small business customers.
  • Handled repair reports for Large Business customers.
  • Answered 80-100 incoming calls a day assisting Business customers with Circuit/telephone related repairs.
  • Delivered exceptional support to residential and business customers regarding landline, PBX, PSTN system, and feature issues.
  • Maintained superb customerprofessionalism and by providing outstanding service.Single point of contact for large business customers.
  • Worked closely with vendors and priority business customers in determining PBX, DID, Supertrunks, 911 & Highcap circuits trouble.

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37. Lmos

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Here's how Lmos is used in Maintenance Administrator jobs:
  • Insured transition from the LMOS to WFA software database for departmental use was completed proper.
  • Received trouble reports from the LMOS database.
  • Handled data transfers into LMOS/WFA databases.
  • Managed and updated customers account on company wiki: LFACS, LMOS, WFA, ACIS, Predictor and Nteligent.
  • Input customer trouble report closeout, cable location, and transfered data into LMOS/WFA data bases using a computer terminal.
  • Facilitated classroom training to new and current employees on WFA, vRepair and LMOS software used in call center.
  • Identify & correct database errors in LMOS, FACS and FOMS that effect testability

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38. Technical Directives

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Here's how Technical Directives is used in Maintenance Administrator jobs:
  • Maintained scheduled inspections, component removals, technical directives and explosive devices in relation to required flight and aircraft maintenance.
  • Generated monthly reports for senior management on upcoming special inspections and compliance of technical directives.
  • Prepare technical directives and facilitate training and development for the maintenance department.
  • Managed publication library of technical directives for the entire maintenance division.
  • Created tracking database for Technical Directives using Microsoft Access software.
  • Administered logbooks for 20 Super-Hornet aircraft; prepared technical directives; conducted system audit; and implemented more than 3000 sorties.
  • Monitored over 2,500 manuals, compact discs and Technical Directives and made transition from paper manuals to electronic manuals.
  • Prepared, and routed Technical Directives to all aviation departments aboard USS Harry S. Truman.
  • Facilitated management, updated, verified, and tracked 1,800 publications and 578 technical directives.
  • Analyzed data movement for Configuration changes, Technical Directives, Work Orders and Flight Documents.
  • Utilized NAVAIR 00-500C to account for all outstanding technical directives.
  • Managed a library of 3,600 publications and 820 technical directives.
  • Validated, verified and issued associated technical directives (TDs) while maintaining proper TD Status Accounting records.
  • Monitored the entire Technical Directives compliance program to ensure all 8 aircrafts logbooks and correspondences.

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39. Repair Forces

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Here's how Repair Forces is used in Maintenance Administrator jobs:
  • Dispatched trouble reports and service orders to appropriate outside installation and repair forces and receiving closeout information from those groups.
  • Dispatch troubles to appropriate inside and outside repair forces and receive close out information.
  • Performed administrative and technical support to customers, installers and repair forces.
  • Dispatch trouble order to appropriate inside and outside repair forces.
  • Set appointments with customers for all Repair Forces.
  • Dispatch troubles/orders to appropriate inside and outside repair forces and receiving close-out information.
  • Dispatch troubles to the appropriate indoor or outdoor repair forces and receiving closeout information.

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40. Maintenance Tasks

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Here's how Maintenance Tasks is used in Maintenance Administrator jobs:
  • Planned programmed and coordinated scheduled and unscheduled maintenance tasks and the incorporation of changes and modifications on/to aircraft and equipment.
  • Carried out various maintenance tasks regarding resident living quarters
  • Coordinated scheduled and unscheduled maintenance tasks.
  • Completed various office maintenance tasks, often in concert with IT, at branches across MN.
  • Schedule and perform all preventive maintenance tasks on production equipment and machinery.
  • Prepared and processed work requests for aircraft maintenance tasks.
  • Worked with work center supervisors to determine best approach to maintenance tasks and assignments.

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41. Aeronautical Equipment

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Here's how Aeronautical Equipment is used in Maintenance Administrator jobs:
  • Supervised 8 maintenance administration personnel in the control of aircraft/engine log books and other aeronautical equipment.

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42. Customer Calls

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Here's how Customer Calls is used in Maintenance Administrator jobs:
  • Placed follow-up customer calls when deemed necessary.
  • Compiled computerized reports on customer calls.
  • Serve as back-up to dispatcher, taking customer calls, creating service and maintenance tickets, dispatch to appropriate technician.
  • Prioritized and coordinated customer calls for service and dispatch, based on the nature and severity of the problem.
  • Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
  • Answered a constant flow of customer calls with up to 100 calls in queue per minute.
  • Act as an interim supervisor charged with the proper handling of escalated customer calls.
  • Answered customer calls and entered service repair ticket into trouble reporting system.
  • Answered over 100 customer calls per day at the call center.
  • Worked in a call center, answering inbound customer calls.
  • Answered inbound customer calls while performing data entry.
  • Answered a constant flow of customer calls.
  • Operated multi-line call center phone system handling internal technician calls and external customer calls.
  • Handled 70-100 incoming customer calls concerning repairs on their landline phones per day.
  • interact with other departments for transfer of information required for handing customer calls.
  • Provide technical support to incoming customer calls, triaging with remote diagnosis.
  • Frame Relay Department Answer customer calls, Assist with Turnups / troubling shooting / installations

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43. Medal

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Here's how Medal is used in Maintenance Administrator jobs:
  • Received a Navy Accommodation Medal for outstanding performance.
  • Obtained the Navy and Marine Corp Achievement Medal and the Navy Good Conduct Medal.
  • Received the Air Force Commendation Medal for my accomplishments on this project.
  • Achieved Aviation Warfare Qualification and Navy and Marine Corps Achievement Medal.
  • Awarded the Navy and Marine Corps Achievement Medal for outstanding performance.
  • Awarded the Naval Commendation and Naval Achievement Medals.
  • Awarded Good Conduct Medal for meritorious service.
  • Awarded Navy and Marine Corps Achievement Medal.
  • Received Honorable Discharge and Good Conduct medal.
  • Awarded Navy Good Conduct medal and Armed Forces Expeditionary Medal in addition to othersReceived high personal and performance evaluation scores.
  • Recieved a Navy Achievement Medal for working over 40 straight hours to ensure a project was completed properly.
  • Recieved a good conduct medal for 3 years of good behavior.

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44. Trouble Shooting

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Here's how Trouble Shooting is used in Maintenance Administrator jobs:
  • Dispatched and performed trouble shooting for both business and residential telephone subscribers.
  • Performed in house network trouble shooting and isolation on phone lines to determine how to resolve customer request.
  • Insure equipment is fully functional, trouble shooting workstation hardware, software, networked peripheral devices, cabling.
  • Provide customer technical support, trouble shooting, scheduling repair technicians, answer calls on customer escalation line
  • Worked with field forces to effectively coordinate different work groups in opening specific cables for trouble shooting.
  • Trouble shooting with field techs, changed office equipment and process orders that were pending.
  • Worked closely with the software manufacturer in trouble shooting and innovation.
  • Utilize distinguished trouble shooting skills to resolve case of trouble.
  • Assist in trouble shooting and closing work order tickets.
  • Specialized in electrical trouble shooting and repair.
  • Trouble shooting residential and business lines.
  • Answered customer calls and assisted them in trouble shooting their problem Placed customer's requests for new or transfer service.
  • Receipt to Screen Clerk Performed trouble shooting for business and residential telephone subscribers.
  • Answered high volume of callsEntered data into computer dailyPerformed trouble shootingSwitched phone linesCompleted follow up calls

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45. Maintenance Personnel

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Here's how Maintenance Personnel is used in Maintenance Administrator jobs:
  • Routed correspondence through department, assisted manager daily in command training including GSE licensing program, and maintenance personnel qualifications.
  • Developed graphic user interfaces and database infrastructures that communicated real-time statistics of aircraft, maintenance personnel and operational risk factors.
  • Manage fire damage restoration with subcontractors and in-house maintenance personnel from demolition to completion.
  • Dispatched maintenance personnel to process service requests and ensures resolution of maintenance issues.
  • Worked closely with maintenance personnel and created a spreadsheet to obtain and check out parts for accurate inventory tracking.
  • Screened, verified, and updated the department's maintenance personnel listing which consisted of 275 personnel.
  • Worked with QA and other maintenance personnel to ensure data was correct and up to date.
  • Finalized daily muster of command maintenance personnel to ensure proper manpower in all twelve work centers.
  • Maintained supply room with day to day inventory parts to be distributed to maintenance personnel.
  • Handled and resolved all maintenance personnel issues and discrepancies.
  • Created and presented weekly safety tips for maintenance personnel.
  • Maintained a database of all aircraft and maintenance personnel.
  • Manage vacation and days off for Maintenance personnel.
  • Handled time tracking for all maintenance personnel.
  • Supervised all administrative duties required to support a Maintenance Department comprised of 40 multi-million dollar aircraft and over 200 maintenance personnel.
  • Calculated and processed timecards for maintenance personnel on a weekly basis.
  • Coordinated work assignments and training schedule for multi-system maintenance personnel.

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46. Maintenance Control

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Here's how Maintenance Control is used in Maintenance Administrator jobs:
  • Increased responsibilities have included Maintenance Control Clerk, Hazardous Material Representative, Supply Representative, Management and Technical Publications Librarian.
  • Conducted quality maintenance control and preventive maintenance for aircraft equipment and ship board survival systems.
  • Requisitioned and maintained inventories of materials and supplies necessary to meet production/maintenance control demands.
  • Provided clerical and administrative services for squadron department heads and maintenance control officers.
  • Performed and supervised maintenance administration, maintenance management, and maintenance control.
  • Computed total flight and training hours for Maintenance Control to ensure successful completion of all phase maintenance and proper documentation.
  • Performed and supervised maintenance administration, aircraft maintenance management, and maintenance control for a Squadron VAW-124.
  • Coordinate all MAF delete actions with Maintenance Control to ensure all related actions are accomplished.
  • Supervised five maintenance control employees and flawlessly maintained aircraft discrepancy logbooks for 12 aircraft.
  • Performed maintenance control functions in support of 12 squadron aircraft.
  • Trained new Aviation Administrators in all facets of maintenance control.
  • Performed daily aircraft maintenance control tasks.
  • Direct advisor to Maintenance Control and Quality Assurance officers, as well as the Maintenance Chief.

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47. Multiple Systems

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Here's how Multiple Systems is used in Maintenance Administrator jobs:
  • Accessed multiple systems in order to troubleshoot and initiate testing transactions and entered service information into the appropriate system.
  • Operated a PC to access, multiple systems, perform and analyze tests and retrieve specific data / reports.
  • Operated computer terminal to access multiple systems and input trouble reports and service order information.
  • Use multiple systems to access accounts while staying engaged with the customer.

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48. Service Technicians

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Here's how Service Technicians is used in Maintenance Administrator jobs:
  • Integrate many sources of information from the customer, service technicians, computer in-put coordinating all concerns and priorities simultaneously.
  • Performed testing and problem analysis for proper routing to resolve service issues, dispatching service technicians as needed.
  • Performed testing and dispatching of outside service technicians to customer premises for repair of telephone service.
  • Locate and reschedule service technicians according to customer's availability or the company's available resources.
  • Maintain personnel time reporting records for service technicians as well as all necessary records.
  • Managed and monitored service technicians' workloads, ensured technicians were logged on.
  • Created trouble tickets for service technicians to repair outages on resale lines.
  • Assisted SBC and phone vendor's service technicians with the repairs.
  • Assisted and dispatched service technicians to locations for troubleshoot repairs.
  • Dispatched at&t service technicians Verified need for on-site technical support Scheduled and routed service technicians

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49. Repair Services

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Here's how Repair Services is used in Maintenance Administrator jobs:
  • Coordinate preventative and corrective maintenance repair services.
  • Worked in a high-volume of inbound and outbound call center for phone line repair services.
  • Communicated with associated vendors to secure parts and schedule repair services.

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50. Computer Data Base

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Here's how Computer Data Base is used in Maintenance Administrator jobs:
  • Execute computer data base and system analysis, maintain engine logbooks and associated aircraft records.
  • Perform computer data base and system analysis.

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Maintenance Administrator Jobs

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20 Most Common Skills For A Maintenance Administrator

Customer Service

18.2%

Data Entry

8.7%

Trouble Reports

8.5%

Preventative Maintenance

7.2%

Aircraft Parts

6.0%

Phone Calls

5.9%

Aeronautical Technical Publications

5.2%

Service Orders

4.9%

Support Equipment

3.7%

Nalcomis

3.7%

Logistics

3.6%

Scheduling Aircraft Inspections

3.5%

Aircraft Logbooks

3.5%

Verizon

2.8%

Trouble Tickets

2.8%

Computer System

2.5%

External Customers

2.4%

Access Arrangements

2.3%

Maintenance Data

2.2%

MLT

2.1%
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Typical Skill-Sets Required For A Maintenance Administrator

Rank Skill
1 Customer Service 12.4%
2 Data Entry 5.9%
3 Trouble Reports 5.8%
4 Preventative Maintenance 4.9%
5 Aircraft Parts 4.1%
6 Phone Calls 4.0%
7 Aeronautical Technical Publications 3.6%
8 Service Orders 3.4%
9 Support Equipment 2.6%
10 Nalcomis 2.5%
11 Logistics 2.5%
12 Scheduling Aircraft Inspections 2.4%
13 Aircraft Logbooks 2.4%
14 Verizon 1.9%
15 Trouble Tickets 1.9%
16 Computer System 1.7%
17 External Customers 1.6%
18 Access Arrangements 1.6%
19 Maintenance Data 1.5%
20 MLT 1.5%
21 Telephone Lines 1.4%
22 Repair Tickets 1.3%
23 Technical Support 1.3%
24 Office Supplies 1.3%
25 Naval Aircraft 1.3%
26 Repair Calls 1.3%
27 Customer Complaints 1.2%
28 Test Cases 1.2%
29 DSL 1.2%
30 Flight Hours 1.2%
31 Telephone Services 1.2%
32 Maintenance Records 1.1%
33 System Analysis 1.1%
34 High Volume 1.1%
35 Customer Contact 1.1%
36 Business Customers 1.1%
37 Lmos 1.0%
38 Technical Directives 1.0%
39 Repair Forces 1.0%
40 Maintenance Tasks 1.0%
41 Aeronautical Equipment 0.9%
42 Customer Calls 0.9%
43 Medal 0.9%
44 Trouble Shooting 0.9%
45 Maintenance Personnel 0.9%
46 Maintenance Control 0.9%
47 Multiple Systems 0.8%
48 Service Technicians 0.7%
49 Repair Services 0.7%
50 Computer Data Base 0.7%
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13,437 Maintenance Administrator Jobs

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