How to hire a maintenance dispatcher

How to hire a maintenance dispatcher, step by step

Here's a step-by-step maintenance dispatcher hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a maintenance dispatcher job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new maintenance dispatcher
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The maintenance dispatcher hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A maintenance dispatcher's background is also an important factor in determining whether they'll be a good fit for the position. For example, maintenance dispatchers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of maintenance dispatchers and their corresponding salaries.

   Type of Maintenance Dispatcher	Description	Hourly rate
   Maintenance Dispatcher		$10-17
   Yardmaster/Customer Service/Crew Dispatching	A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports... Show more	$12-18
   Dispatch Coordinator	A dispatch coordinator is primarily in charge of dispatching and tracking vehicles that provide different services. The extent of their duties varies upon their industry or institution of employment... Show more	$14-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Two-Way Radio
   • OSHA
   • Emergency Situations
   • Computer System
   • Routine Maintenance
   • Production Floor
   • Maintenance Calls
   • Maintenance Request
   • Maximo
   • Payroll
   • CMMS
   • Customer Complaints
   • HVAC
   • Troubleshoot

   Check all skills

   Responsibilities:

   • Manage long-term working relationships with many local service providers including professional septic, plumbing, electrical and HVAC providers.
   • Enter service calls, work completion, requisitions and payroll on computer.
   • Record service order information in the MAXIMO database.
   • Confirm hours work, sick leave availability, and vacation used for payroll purposes.
   • Sole responsibilities include sustaining organization and cleanliness as well as developing and maintaining positive relationship with management and residents.
   • Help with POS when need.

3. Make a budget

   Including a salary range in your maintenance dispatcher job description is one of the best ways to attract top talent. A maintenance dispatcher can vary based on:

   • Location. For example, maintenance dispatchers' average salary in alabama is 31% less than in alaska.
   • Seniority. Entry-level maintenance dispatchers 41% less than senior-level maintenance dispatchers.
   • Certifications. A maintenance dispatcher with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a maintenance dispatcher's salary.

   Average maintenance dispatcher salary

   $14.00hourly

   $29,127 yearly

   ---

   Entry-level maintenance dispatcher salary

   $22,000 yearly salary

   Updated December 5, 2025

4. Writing a maintenance dispatcher job description

   A maintenance dispatcher job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a maintenance dispatcher job description:

   Maintenance dispatcher job description example

   Our Maintenance Dispatcher earns a competitive salary of $55,000 to $70,000/year based on experience . We offer comprehensive benefits including medical, dental, vision, optional life and AD&D, disability, critical illness, accident, healthcare FSA, and paid time off (PTO) . Plus, you get your birthday off! The best perk of this Maintenance Dispatcher position is the opportunity to be in control of your own destiny by using your ability to work both hard and smart. If you are passionate about organizing, detail-oriented, and enjoy working with people , apply today!

   
   

   ABOUT GC REALTY & DEVELOPMENT LLC

   GC Realty & Development LLC is a highly diversified property management company with a reach in commercial, residential, and institutional investors in multi- and single-family rental units. Whether our clients are interested in buying or selling a commercial building, renting a home, obtaining property management for investments, or buying an investment property, we are willing to guide them on their journey.

   At GC Realty, we view our work as more than just a job. We believe all employees should have the opportunity to grow and establish a career with us. Additionally, our firm offers generous benefits and competitive compensation.

   
   

   A DAY IN THE LIFE OF A MAINTENANCE DISPATCHER

   As a Maintenance Dispatcher, you lead, manage, and hold accountable Maintenance Techs. That means that you determine if work orders can be handled by the team, as you also schedule and dispatch them based on work orders.

   You are great at multitasking so you manage work order completion from beginning to end in house work orders and also review and approve Tech time cards. You are proactive and enjoy coming up with ways to prevent problems before they happen and escalate issues as needed.

   You are a have a 'get it done' attitude and are a strategic problem solver. Some might find it stressful, but you thrive in this fast-paced and challenging yet flexible environment. Part of your everyday tasks is to oversee inspection maintenance work

   Your strong set of administrative skills allow you to help with in house billing and maintaining KPIs and work orders updated. Your sense of urgency and commitment will be helpful as you answer and follow up on emergency calls.

   
   

   QUALIFICATIONS

   • Proficiency using a smartphone to communicate with others through texts and calls, take and attach pictures, send voice notes, review and send files.
   • Proficiency in Microsoft Office and open to learn new systems.

   Previous dispatching in maintenance related areas, real estate, or property management experience would be a plus! Do you have excellent analytical thinking and problem-solving skills? Are you detail-oriented and highly organized ? Do you feel comfortable working as a team? Are you ready to kick-start your property management career? If so, you may be perfect for this Dispatcher job! Apply now with our initial 3-minute, mobile-friendly application. We look forward to meeting you!

   Location: 60172

   
   
   Job Posted by ApplicantPro
   

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5. Post your job

   There are various strategies that you can use to find the right maintenance dispatcher for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your maintenance dispatcher job on Zippia to find and recruit maintenance dispatcher candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit maintenance dispatchers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new maintenance dispatcher

   Once you've selected the best maintenance dispatcher candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new maintenance dispatcher. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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