Maitre d job description

Job DescriptionVic's is hiring a Maitre' D!

We are creating an exciting hospitality experience in NOHO and we are seeking fun, professional individuals who have a genuine passion for hospitality, food, beverage, and above all else providing unparalleled guest service. Enthusiastic individuals with strong communication skills, that can work well under pressure and in a team environment. Our ideal candidates will bring genuine passion for service, hospitality, and enjoy working in a fast paced work environment.
The Maitre' D will be responsible for the following:-Warmly and efficiently welcome and seat guests with the support of your team-Build and plot the reservation book to optimize seat utilization and to ensure positive guest experience
-Direct the host staff to maintain high standards of service execution
-Act to best resolve problems to the satisfaction of all parties involved
-Ensure all information provided to guests and team members is current and accurate
-Recognize regular and VIP guests, and learn their seating preferences
-Maintain exceptional cleanliness at the host station
-Communicate clearly and effectively with guests, managers, and fellow team members to ensure guests feel well taken care of
-Possess knowledge of the local area to provide relevant directions, recommendations, and resources to successfully fulfill guest requests
-Maintain a constantly professional, friendly, and hospitable work space
What we offer:
Flexible schedules
Shared medical plan
Transit check Dining incentives
Paid time off
Requirements:
-Minimum of 2 years working in Hospitality or Guest Services, preferably in NYC
-Excellent written and verbal communication skills
-Previous experience with Resy and/or OpenTable
-Schedule flexibility, willing to work mornings, nights, weekends, or holidays
-A friendly, outgoing personality and enjoy social interaction with a can-do attitude
-Passion for restaurants, food and hospitality, and the job
-Able to think independently & collaboratively, with good judgement and problem solving skills-Have an eye for detail and care in regards to the restaurant's appearance and cleanliness-Able to provide proof of vaccination per current city mandate

Full Time or Part Time Opportunities Available

We look forward to meeting you!

Vic's
31 Great Jones St
New York, NY 10012

Job DescriptionResponsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
Duties and Responsibilities:
including but not limited to:


Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook. Anticipates and accommodates all needs of the guest. Maintains the general cleanliness and orderliness of the entrance area and entire venue. Complies with Department of Health and company sanitation standards. Actively takes and processes reservations. Assists with incoming calls and answering guest questions. Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift. Provides dining room team with initial table set-up. Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including: Ensures all appropriate menus are printed and ready for service. Ensures that all menu books are organized with current menus. Performs opening side-work as prescribed. Performs closing side-work as prescribed. Attends and participates in daily pre-service meetings. Participates in any training sessions or departmental meetings. Learn by listening, observing other team members and sharing knowledge while leading by example. Portrays a positive and professional attitude. Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments. Works as part of a team and provides help and support to all fellow team members. Reports all breakage, damage of equipment or furniture immediately to management
Training Requirements:



Tao Group Hospitality in-venue Maitre d’ training.
Minimum Education and Qualifications:



Previous hospitality experience. Previous Maitre d’ and/or Tao Group Hospitality Wing experience. Experience in a high-volume restaurant/nightclub/lounge.
IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING QUALITIES:


Accountability Development Working relationships Judgment Quality of work Job skills knowledge Productivity Dependability Punctuality Adherence to Policy Verbal communication Attitude Appearance Teamwork Guest satisfaction
SKILLS:



Create and maintain a sense of urgency Must have strong problem-solving skills Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public Ability to maintain a high level of confidentiality Ability to demonstrate a positive attitude always Ability to keep an open and objective view Ability to listen empathetically and be respectful always Ability to maintain composure and stay focused Ability to maintain personal integrity Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines Consistently maintain a well-groomed appearance, posture, and hygiene Make-up, technique and style should stay current and in line with current fashion standards and trends Move effectively and efficiently throughout the venue floor and bar areas Posture, gestures, movement and walking should reflect the innovative fashion industry esthetics Outgoing personality, warm and friendly, demonstrate enthusiasm and professionalism Use strong judgment
PHYSICAL DEMANDS:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.


Must present and maintain a professional image to further the overall theme of the venue Must have good positive energy to make it through the day Must be able to read the computer monitors Must be able to print legibly for guests to read Must be observant and quick to respond to various situations Must be able to move quickly through work and set the pace at venue Must be able to sit and/or stand for extended periods of time Must be dexterous and able to participate in all service aspects. Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary Must be able to push and lift up to 50 lbs. Ability to use hands to handle, or feel objects, tools or controls Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl Ability to talk, hear, taste, smell, and specific vision abilities required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
WORK ENVIRONMENT & SCHEDULE:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.


Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume Involves constant public contact Fast paced, high volume, high energy Work varied shifts to include days, nights, weekends and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Tao Group Hospitality reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict. Tao Group Hospitality management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.



SECURITY RESPONSIBILITIES:



Security Level –Low
If you are hired, we will require proof that you have received the COVID-19 vaccine or that you have a valid religious or medical reason not to be vaccinated.


Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates more than 60 entertainment dining and nightlife venues in over 20 markets across five continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Avenue, Cathédrale, Wet Republic, Yauatcha, Ling Ling, Sake no Hana, Casa Calavera, Jewel, Little Sister, and more. Tao Group Hospitality is part of Madison Square Garden Entertainment Corp. (MSG Entertainment) (NYSE: MSGE), a leader in live experiences


US Candidates Only


Tao Group is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

The Maître D' is responsible for coordinating and managing all reservations, walk-ins, dining room seating, guest assistance, and the overall flow of guests in and out of the Ovide restaurant. This role will also oversee the host team throughout the shift to ensure they are acknowledging and interacting with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
+ Maintains professional appearance standards

+ Properly sets-up host stand area, performs side-work and other opening/closing procedures as directed by management

+ Ensures all appropriate menus are printed and ready for service

+ Actively takes and processes reservations, assists with incoming calls, and answers guest questions

+ Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift

+ Reports all breakage, and damage of equipment or furniture immediately to management

+ Attends and participates in daily pre-shift meetings

+ Participates in any training sessions or departmental meetings

+ Maintains guest relationships to promote repeat business

+ Implement quick and efficient decisions based on guest and/or restaurant needs

+ Awareness of all guests' needs, reservation needs, and restaurant needs

+ Creates and maintains a database with local concierges

+ Utilizes Resy to the best of its capacities

+ Maintains integrity of service

+ Helps flow of traffic in and out of the restaurant

+ Engages guests, acts as an ambassador of the restaurant in both personality and knowledge

+ Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience

+ Performs other duties as directed

+ Displays a pleasant and cheerful disposition

+ Able to communicate professionally and effectively with both guests and team members

+ Must have basic math skills and be capable of operating department-specific software and applications

+ Available to work late nights, holidays, and long shifts if necessary

+ Must be able to stand and or walk for long periods of time without sitting

+ 3-4 years of restaurant experience in high volume and fine dining restaurants

+ At least 2 years of experience leading a front door team in a high-volume, fine dining restaurant

External Job Posting Title: Maitre d'


Address1: 1 Grand, Sandestin Blvd S