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Major account executive skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Jonathan Byers,

James Wilkerson Ph.D.

Below we've compiled a list of the most critical major account executive skills. We ranked the top skills for major account executives based on the percentage of resumes they appeared on. For example, 9.9% of major account executive resumes contained healthcare as a skill. Continue reading to find out what skills a major account executive needs to be successful in the workplace.

15 major account executive skills for your resume and career

1. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how major account executives use healthcare:

Secured additional revenues selling preventive screenings to corporations, community-based organizations, and healthcare providers.
Developed successful sales and marketing strategies for government, healthcare and education vertical markets.

2. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how major account executives use salesforce:

Skilled in Microsoft Word, Office, Excel, Power Point, and SalesForce.com.
Tracked all sales activities using Salesforce.com.

3. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how major account executives use cloud:

Leveraged technical expertise and understanding of customer needs to develop customized network solutions, MPLS, IP, and Cloud services.
Manage large medical hospitals networking and IT needs specific to Fiber, Internet, MetroE, and Cloud Offerings.

4. Sales Process

Here's how major account executives use sales process:

Conduct cold calls, prospect qualification, strategic sales process planning and close all revenue opportunities in the gaming vertical.
Assumed responsibility for the entire sales process, including getting to know the client during an in-depth interview.

5. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how major account executives use account management:

Determined, customer-driven sales professional with record of exceeding sales quotas and proven results in information technology sales and account management.
Collaborated with management, engineers, and service personnel to foster effective account management and motivated individual team effort / commitment.

6. Trade Shows

Here's how major account executives use trade shows:

Managed and participated in trade shows specific to the hospitality industry.
Present current product line to potential and existing buyers during Market week and trade shows such as MAGIC and PROJECT.

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7. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how major account executives use business development:

Developed and implemented Business Development strategies that dramatically increased exposure and sales volume through new partnerships valued at $1.8 Million.
Cultivated business development and sales pipelines, building on reputation for collaborative and consultative approach to continuously increase market penetration.

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how major account executives use customer service:

Maintained customer base by ensuring periodic training, assessing customer satisfaction, and utilizing customer service to effectively resolve problems.
Established a reputation for customer service excellence as reflected in developing and maintaining loyal customer relationships with 40 prospective/existing customers.

9. C-Level

C-Level refers to corporate-level jobs such as chief executive officer (CEO) and chief financial officer (CFO). These positions are the highest level of management within a company and are typically earned after years of working at various positions within a single company. As C-level executives oversee large teams, excellent communication and management skills are required for these positions.

Here's how major account executives use c-level:

Prospect within a defined territory, calling upon C-Level executives and business owners for office equipment sales and document management services.
Collaborated with C-level executives and purchasing departmental heads to define business practices and ensure daily mail stream deployment.

10. ROI

Here's how major account executives use roi:

Utilized ROI models to minimize Capital expenditures.
Charged with acquiring and maximizing revenue potential of client base applying ROI models and practical understanding of customers' corporate objectives.

11. Direct Sales

Here's how major account executives use direct sales:

Create and direct sales team training and development programs which directly improved employee retention, morale and sales revue.
Increased revenue from new business of $1,233,960 of rental revenue with $11,144 of direct sales.

12. Enterprise Sales

Here's how major account executives use enterprise sales:

Uncovered and closed large enterprise sales opportunities.
Restructured enterprise sales direction from Multilevel Marketing business to Internet based affinity marketing sales company supporting the charitable/non-profit market place.

13. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how major account executives use crm:

Utilized various CRM systems to effectively prospect for new business opportunities and track their progress through the sales pipeline.
Assigned to multiple teams to assess new prospecting tools, CRM's and order entry systems.

14. Ethernet

Ethernet refers to a system that connects a series of computers in a local area network (LAN). This is often done through ethernet cables, which plug into a router or other port in the modem in addition to the computer port. As ethernet connects only a local network, there are more protocols regarding how information is transmitted.

Here's how major account executives use ethernet:

Focus on multi-site opportunities for Fiber-Optic solutions including DIA and Metro Ethernet.
Determined customer requirements for DIA, PRI, Integrated Access, SIP Trunks, Collo, IP VPN and Ethernet.

15. Customer Satisfaction

Here's how major account executives use customer satisfaction:

Managed account team of system engineers, technical application consultants and product specialists to ensure customer satisfaction.
Exceeded organizational expectations and contribute to a high level of customer satisfaction.

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What skills help Major Account Executives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on major account executive resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What hard/technical skills are most important for major account executives?

James Wilkerson Ph.D.

Business Program Coordinator, Project and Supply Chain Management Program Coordinator, The Pennsylvania State University

Spreadsheet (Excel) skills (including graph production from data), basic statistical knowledge, and online information search skills.

What soft skills should all major account executives possess?

Dr. Mark Harvey Ph.D.

Associate Professor, Director of Graduate and Undergraduate Programs, Coordinator of All-University Honors Program, University of Saint Mary

First, critical and creative thinking. Employers value problem solvers. A Business Development Managers' problem usually is finding growth opportunities. Candidates need to learn to take the initiative to figure out how to solve problems like those.

Second, writing. The best employees know how to communicate in writing. More and more communication occurs through email and other forms of social media and apps, and as such, this skill is absolutely critical. You don't need to be a creative writing genius, but you do need to know how to write in a professional tone, present your ideas in an organized way, get to the point, and avoid errors. There is a direct line between a student's ability to write an academic essay with a clear thesis and an employee's ability to write a good email or proposal. If you can't do those things, then you risk embarrassment and possibly limited options for promotion.

Third, speaking. The American business world discriminates against introverts-sometimes at their own peril. Everyone needs to know how to give a quality speech, but more importantly, you need to sound confident and assertive in a board room during meetings. You need to be confident in front of clients. Fake it if you have to. The way you present yourself is absolutely critical.

Fourth, social skills. You need to be friendly. Get to know co-workers and clients. Find out what they like and show an interest. Find common ground. Your undergraduate degree hopefully exposed you to a wide diversity of topics you may have thought were irrelevant at some point. Now is the time to remember that stuff and use it to connect with people. Nearly everything you learned will have some application someday. It will help you connect with others. In addition, put away your cell phone when you are at work or on social occasions. To some people, a preoccupation with a cell phone communicates a lack of interest in the person you are with. It can alienate bosses, co-workers, and clients.

What major account executive skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young major account executives need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

What technical skills for a major account executive stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

Do you want to know more?

List of major account executive skills to add to your resume

The most important skills for a major account executive resume and required skills for a major account executive to have include:

Healthcare
Salesforce
Cloud
Sales Process
Account Management
Trade Shows
Business Development
Customer Service
C-Level
ROI
Direct Sales
Enterprise Sales
CRM
Ethernet
Customer Satisfaction

Saas
Business Solutions
Product Knowledge
Customer Relationships
IP
Professional Services
Client Relationships
Contract Negotiations
Telecommunication
Software Solutions
Competitor Analysis
Sales Presentations
HR
Sales Quota
Cold Calls

PRI
Revenue Growth
Consultative Sales Approach
CIO
Sales Performance
Business Relationships
Upselling
Xerox
RFP
Sales Revenue
SEO
VoIP
Corporate Accounts
Funnel Management

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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