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Major sales associate skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Alexander Nagel Ph.D.

Below we've compiled a list of the most critical major sales associate skills. We ranked the top skills for major sales associates based on the percentage of resumes they appeared on. For example, 31.6% of major sales associate resumes contained customer satisfaction as a skill. Continue reading to find out what skills a major sales associate needs to be successful in the workplace.

15 major sales associate skills for your resume and career

1. Customer Satisfaction

Here's how major sales associates use customer satisfaction:

Handled customer satisfaction questions, coordinated with delivery and installation sub-contractors.
Assisted other internal departments for complete customer satisfaction.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how major sales associates use phone calls:

Answer phone calls related to our products.
Answered incoming telephone calls with professional and knowledgeable responses.

3. Sales Process

Here's how major sales associates use sales process:

Qualified customers and worked through the sales process in order to close the deal.
Worked closely with manufacturer's sponsor to identify new business opportunities and routinely participated in the sales process and product services.

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how major sales associates use product knowledge:

Maintained relationship with internal and external customers, effectively utilizing product knowledge to secure customer-store loyalty.
Excelled at selling newly introduced energy efficient dishwashers utilizing strong product knowledge and effective communication skills.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how major sales associates use customer service:

Provide direct customer service to members inquiring full product details and product capabilities according to manufacturer specifications.
Supervised part-time employees as required, and achieved documented customer service recognition.

6. Donor Database

Donor database refers to the system or central hub that nonprofits use to store the information they have about their contacts.

Here's how major sales associates use donor database:

Managed and maintained an extensive donor database that included imputing donations, denoting acknowledgments and other significant mailings.
Assisted in the maintenance of the donor database and managed the acknowledgment of major gifts.

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7. Jewelry

Jewellery comprises of ornamental items worn for intimate adornments, such as rings, necklaces, earrings, brooches, pendants, bracelets, and cufflinks. Jewellery can be fastened either to the clothes or the body. Jewellery is classified into precious jewellery and fashion jewellery based on the material used for making it.

Here's how major sales associates use jewelry:

Assisted Costco members with the purchase of large-ticket items such as televisions, computers, appliances, and jewelry.
Sell merchandise and assists members in the major appliance, jewelry, electronics areas of the sales floor.

8. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how major sales associates use sales floor:

Managed sales floor merchandising to maximize customer-shopping experience.
Merchandised and stocked computers, cameras, TVs and many other goods on the sales floor.

9. Donor Relationships

Here's how major sales associates use donor relationships:

Worked to support the major gifts team with fundraising, and managing donor relationships.

10. Front End

Here's how major sales associates use front end:

Clean front end of store and help set up sidewalk displays when necessary.
Followed proper techniques for handling claims merchandise, provided assistance to the front end associates with price checks and merchandise availability.

11. Member Service

Member Sеrvісе іѕ rеѕроnѕіblе for assisting, receiving, and rеѕроndіng to іnԛuіrіеѕ, concerns, rеԛuеѕtѕ, аnd complaints from members аnd prospective members іn order tо undеrѕtаnd contractor policies аnd рrосеdurеѕ.

Here's how major sales associates use member service:

Assist members by selling, demonstrating, and providing member service to ensure members are satisfied.
Team building and cooperative member service to increase member care and increase sales success.

12. Costco

Costco is a large department store that sells products in bulk. To access the store, customers must possess a membership with an annual fee before allowed to enter and purchase bulk products. In addition to bulk products like coffee, paper towels, and condiments, the store also offers a wide selection of quality meats, electronics, and jewelry.

Here's how major sales associates use costco:

Monitored product inventory flow by querying Costco's AS400 (MRP, CRM) terminal.
Explain the value of Costco's extended warranty service.

13. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how major sales associates use credit card:

Increased sales and facilitated a high number of credit card openings while assisting customers as a cashier.
Collected payments for court time as well as balanced daily revenue and credit card summary report.

14. TVS

Here's how major sales associates use tvs:

Repaired and troubleshoot electronics including: computers, cameras and TVs.
Handle major sales including printers, computers, cameras, laptops tablets, tvs's etc.

15. Electronic Devices

Electronic devices are instruments used to control the flow of electrical currents for information sharing and system control. These devices are usually small in size and come in bundles of integrated circuits. The most prominent examples are transistors and diodes. Following are some examples of electronic devices; computers, laptops, mobile phones, remotes, and cameras.

Here's how major sales associates use electronic devices:

Assisted customers regarding purchases of desktop/laptop computers, televisions and other electronic devices Programmed display merchandise and inspected returning RTV equipment
Job Responsibilities: My job responsibility is to sell electronic devices and provide consumers with information regarding technology.

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What skills help Major Sales Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all major sales associates possess?

Alexander Nagel Ph.D.

Assistant Professor, Assistant Chair, Art History and Museum Professions, Fashion Institute of Technology

Soft skills needed are flexibilities to adapt quickly to new opportunities, to be open to non-traditional career paths. Being organized and responsive to email correspondence, being friendly and kind, having empathy are values that will never be out of fashion. FIT is known for being home to "unconventional minds," and our students are super creative, engaged, and ready to take on challenges.

Do you want to know more?

List of major sales associate skills to add to your resume

The most important skills for a major sales associate resume and required skills for a major sales associate to have include:

Customer Satisfaction
Phone Calls
Sales Process
Product Knowledge
Customer Service
Donor Database
Jewelry

Sales Floor
Donor Relationships
Front End
Member Service
Costco
Credit Card
TVS

Electronic Devices
Inventory Control
Inbound Calls
Product Displays
Service Contracts
AS400
Customer Assistance

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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