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Mall manager skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical mall manager skills. We ranked the top skills for mall managers based on the percentage of resumes they appeared on. For example, 57.5% of mall manager resumes contained customer service as a skill. Continue reading to find out what skills a mall manager needs to be successful in the workplace.

15 mall manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how mall managers use customer service:

Organized meetings with prospective clients or businesses, Maintained up-to-date market knowledge, and ensured excellent customer service delivery at all times
Prepare daily bank deposits & change orders* Manage Accounts Receivable & Payable* Prepped opening & closing of facility* Customer Service

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how mall managers use product knowledge:

Organized and facilitated detailed product knowledge meetings, ensuring that associates received the necessary training to accomplish their job responsibilities.
Educated and inspired employees in product knowledge and developing a more personalized relationship between the company and individual clients.

3. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how mall managers use sales floor:

Supervised sales floor activities, maintained opening and closing procedures and inventory control.
Restocked sales floor and transferred/updated items.

4. Customer Satisfaction

Here's how mall managers use customer satisfaction:

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site sales representatives.
Inspect food lines continually in coordination and cooperation with Kitchen Manager to ensure compliance with Health regulation and customer satisfaction.

5. Inventory Control

Here's how mall managers use inventory control:

Created quarterly purchasing systems to reduce costs and inventory control systems to reduce loss.
Facilitated department inventory control and ensured that out of stocks were communicated to General Manager with accountability for consistent in-stock position.

6. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how mall managers use loss prevention:

Followed and implemented Operations and Loss Prevention Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Implemented company loss prevention policies, maintained security systems, investigated internal and external theft prevention cutting down on theft.

7. Cash Management

Here's how mall managers use cash management:

Cash management inventory, customer's service, watches repairs.
Perform cash management responsibilities; prepare daily reports and record bank deposits.

8. Square Foot

Here's how mall managers use square foot:

Enhanced center's profitability including: increasing occupancy rate, and traffic counts that lead to increased sales per square foot.
Assist in managing a 2.3 million square foot regional shopping mall with operational expenses that exceed 26 million dollars annually.

9. Simon

Here's how mall managers use simon:

Received Simon Award of Excellence for Manager Impact for the new lease of a movie theater.
Originated 18 lease agreements generating a value creation for Simon Property Group of $458,234.02.

10. Vendor Contracts

Vendor contracts are legal arrangements that clearly state the provisions and conditions of the work/services to be provided by a vendor/contractor. If drafted accurately, these documents can provide a safeguard against potential liability. The contract must enlist the scope of Services/Products, Contract Duration, Price and intended payment plan.

Here's how mall managers use vendor contracts:

Managed outside vendor contracts to insure quality service at a fair price.

11. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how mall managers use retail sales:

Provided retail sales, stocking, cleaning and all else needed for operation of Mall.
Enhance revenue and retail sales through the implementation of the property marketing plan.

12. Cost Control

Cost control is a process in which actual costs are recorded and incorporated into a format that allows comparison with project budgets to regulate and control operating costs within an organization. The goal of cost control is to manage project delivery within the approved budget and reduce expenses to increase profits.

Here's how mall managers use cost control:

Managed daily operations of specialty restaurants, including staff, inventory, cost control, and reservations.
Recognized and improved areas of opportunity for cost control, both in labor and supply costs.

13. Property Management

Property management is the regular oversight of commercial, residential, or industrial real estate by a third-party contractor. Property management includes the day-to-day care of the property, fixing minor and major issues, and monitoring the security of the property.

Here's how mall managers use property management:

Managed office operations to include: executing leases, contacting new investor and negotiating property management contract.
Served as Regional Manager, now titled Regional Vice President/Property Management.

14. ROI

Here's how mall managers use roi:

Understand all financial reports, leases, REA's, ROI and other information and concepts that are important for decision-making.

15. Customer Complaints

Here's how mall managers use customer complaints:

Direct the guest services department, Gift Card program, performance reviews, customer complaints, etc.
Developed conflict resolution skills by listening to numerous customer complaints and creating resolutions in a non-threatening and professional manner.

What skills help Mall Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of mall manager skills to add to your resume

The most important skills for a mall manager resume and required skills for a mall manager to have include:

Customer Service
Product Knowledge
Sales Floor
Customer Satisfaction
Inventory Control
Loss Prevention
Cash Management

Square Foot
Simon
Vendor Contracts
Retail Sales
Cost Control
Property Management
ROI

Customer Complaints
LY
Event Planning
Bank Deposits
Assist Human Resources
Financial Reports
Cell Phones

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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