Management accounts manager job description

Job DescriptionResponsible for tracking new sales, managing day to day activities of staff and monitoring work load to ensure effective account management and account retention for a book of business. Responsible for creation, maintenance, and revision to operating procedures, processes and forms as well as identifying and meeting training needs to support new program up-sell opportunities. Also responsible for managing and retaining an assigned book of business for the company's products and services in order to achieve profitable retention of accounts.

Develops and maintains a strategic business plan that fully reflects customer's business objectives and how our solutions align with those objectives.
Supports up-sell and renewal activities across assigned account(s). Communicates and updates account service information to appropriate internal staff. Demonstrates thorough knowledge of Cost of Care and implications internally and for the client. Demonstrates and implements strategic profitable products or services and explains the dynamics facing managed care in the current market. Demonstrates strong knowledge of the company's products and services and how multiple products and services are interdependent within the customer contract deliverables and clinical outcomes. Maintains in-depth knowledge of client organization. Develops and maintains multi-level relationships within client organizations which includes maintaining day to day interface with the customer's main point of contact(s). Develops strong internal relationships and contacts within the company that are supportive of the achievement of customer service requirements including attainment of performance guarantees and minimization of performance penalty expense. Effectively explains or uses technology (internally and externally) for customers. Ensures performance standards are measurable and realistic to achieve and/or exceed to avoid penalties. Partners with Operations and Network on monitoring. Manages methodology, reporting and communications. Ensures revenue goals are met, cost of care and administrative expenses are managed and segment profit targets are achieved for assigned account(s). Ensures Service Level Agreement (SLA) performance. Provides high level consultation to customers, including fiscal management support. Resolves or appropriately escalates customer service issues in conjunction with operations (claims, service, and systems). Understands about the company's business and operational decisions to predict impacts on customer.
Other Job Requirements
Responsibilities
5+ years of account management experience; 3+ years' direct supervisory experience.
Will substitute an additional 3 or more years of account management, sales or marketing experience in lieu of a formal degree.
Based on client contract, may require clinical licensure in good standing (RN, LCSW, LMHC, LPC, Pharmacist) for state in which work is performed.
Ability to expresses ideas, recommendations and solutions clearly, logically and concisely in written, verbal and presentation formats.
Demonstrated understanding of price/cost relationships.
Contract Management including implementation management, defining a value proposition for clients and stakeholders and managing renewals.
Experience and knowledge of evaluation of outcome, process management, project management, program management.
Knowledge and understanding of management principles, practice, methods and techniques.
Knowledge of performance motivation and performance management towards outcomes.
Sales skills are essential, including presentation skills and how to prospect and RFP management.
Developing positive rapport with consultants and brokers.
Skilled in analytics, data management and management reporting.
Skilled in customer specific strategic planning and developing a long range plan for retention/growth.
Strong networking skills, organizational skills, problem solving, flexibility/versatility.
General Job Information
Title
Mgr, Pharmacy Account Management
Grade
27
Work Experience - Required
Account Management, Management/Leadership, Sales
Work Experience - Preferred
Education - Required
A Combination of Education and Work Experience May Be Considered., Bachelors
Education - Preferred
Masters
License and Certifications - Required
License and Certifications - Preferred
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

You could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Create and execute the category strategy. Communicate intent and purpose to internal and external stakeholders. Communicate decisions among category council stakeholders

Establish cadence with strategic suppliers and business stakeholders for reviewing supplier performance against contractual obligations

Establish KPIs, identify benchmarks and set targets to regularly capture and report on the performance of direct categories/sub-categories
Coach on how to conduct risk assessments using established processes and frameworks

Oversee procurement process compliance and buying channel adherence for purchases

Work with the Sourcing team to coordinate the sourcing strategy review with business stakeholders

Monitor execution of sourcing activities (RFI, RFQ, events, etc.) within category to achieve identified value and outcomes

Provide active support to fact-based negotiations with suppliers

Facilitate high value proposal evaluation and award decisions with business stakeholders

Develop the category plan (e.g. vision, strategy and implementation road map) with category and procurement leaders by conducting assessments of current and future business requirements needs

Implement the category plan utilizing the category team to take on initiatives such as strategic sourcing and demand management aligned to the category strategy / plan

Perform periodical financial and spend reviews to track and review category financial performance using key metrics and actual vs budgeted spend variance

Develop, manage and lead the Category team with a focus on procurement in a strategic and goal-oriented manner

Education/Experience:

Bachelor's degree in Finance, Sourcing, Procurement, or related field or equivalent experience. Master's degree preferred. 5+ years of experience in related field.

License/Certification:

CPM, CPSM, CSCP preferred

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

**TITLE:** Manager, Category Management (Print & Mailroom)

**LOCATION:** Various, Michigan

**REQNUMBER:** 1338045

Responsible for carrying out the day-to-day operations related to care management, with a focus on efficient delivery of care and effective transitions between care settings. Assist in tracking data, noting trends, and identifying improvement opportunities through staff observations, chart reviews and other means.
Work Schedule:
Full Time Days

Responsibilities:
Assists with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.

Manages staff relations including performance management, staff satisfaction and conflict management. Performs and oversees scheduling, recruitment, payroll and student engagements.

Monitors departmental budgets, regulatory compliance, departmental contracts and vendor relations. Determines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies.

Assesses the quality of patient care delivered and coordinates patient care services with patients, staff, physicians, and other departments. Manages complaints and conflicts through to resolution.

Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.


Requirements:



Credentials:
Essential:
* Registered Nurse Other information:
Minimum Required Education: Bachelor's degree in Nursing. Preferred: Master's degree in Healthcare or Leadership related field.
Required Licensure/Certification: State licensure as a Registered Nurse (RN). Preferred: Case Management Certification.
Minimum Experience: 2 years of related experience. Preferred: 2 years of experience in leadership activities. BLS through the American Heart Association or the American Red Cross CPR for the Professional Rescuer with card in-hand before start date. BLS or CPR card must be good through sixty days of hire. All life support certification cards must be issued by either the American Heart Association or the American Red Cross CPR for the Professional Rescuer. (American Red Cross for the Professional Rescuer is only good upon hire and all renewals will need to be through an American Heart Association sanctioned course.)

The pay range for this position is:
$39.32 - $62.90/ hour.
Pay is dependent on applicant's relevant experience.

UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.

UCHealth offers their employees a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical, dental and vision coverage; retirement plans; paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and a full suite of voluntary benefits such as identity theft protection and pet insurance. Our employees and their family members have full access to our Employee Assistance Program, which includes up to 5 free counseling visits and work/life solutions, such as one free legal consultation. In addition, other emotional counseling support is available depending upon their need.


At UCHealth, we do things differently


We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.

Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we'll do everything in our power to make sure you grow and have a meaningful career. There's no limits to your potential here.


Be Extraordinary. Join Us Today!


UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.