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Management accounts manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. William Miller,

Thomas King

Management accounts manager example skills

Below we've compiled a list of the most critical management accounts manager skills. We ranked the top skills for management accounts managers based on the percentage of resumes they appeared on. For example, 17.7% of management accounts manager resumes contained customer service as a skill. Continue reading to find out what skills a management accounts manager needs to be successful in the workplace.

15 management accounts manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how management accounts managers use customer service:

Managed 7 non-exempt staff persons performing database administration and customer service for the subsidiary s regional and national sales representatives.
Developed customer service infrastructure and training procedure utilizing Amazon s India-based CS team.

2. Client Facing

Here's how management accounts managers use client facing:

Organized and implemented client facing - 360 brand-positioning strategy sessions for new product development.
Develop and implement communication strategy encompassing traditional media, third-party management and social platforms for client facing high-profile litigation.

3. Project Management

Here's how management accounts managers use project management:

Worked closely with Operations to communicate hope placed by customer and assisted with project management to exceed expectations.
Managed and provided project management responsibilities and corporate updates for MCI WorldCom Bankruptcy Settlement agreement activity.

4. Customer Satisfaction

Here's how management accounts managers use customer satisfaction:

Provided 17 Masterpiece ideas of which 7 were successfully implemented and achieved individual and team objectives including outstanding Customer Satisfaction Awards.
Documented and reported inter-departmental disconnects to senior leadership, which increased productivity, quality of service and overall customer satisfaction.

5. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how management accounts managers use business development:

Assist National FM Business Development Managers in writing/developing/negotiating contract bids/ additions and renewal submissions.
Demonstrated leadership with a strong focus on customer relationships and new business development.

6. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how management accounts managers use crm:

Specialized in data collection logistics and documentation on specific vehicles and managed inventory using CRM applications.
Developed and tracked pipeline within assigned territory utilizing CRM and report weekly on pipeline/forecast/opportunity progression.

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7. Client Relationships

Here's how management accounts managers use client relationships:

Managed client relationships, including status reporting, business user testing readiness, and incident/change management.
Established and built strong client relationships that allowed for growth, profitability and predictability.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how management accounts managers use payroll:

Processed payroll and made weekly liability deposits.
Prepared client household employment payroll.

9. Client Satisfaction

Here's how management accounts managers use client satisfaction:

Established and maintained account budgets, while maximizing profitability goals and improving client satisfaction.
Conducted periodic client satisfaction follow-ups using multiple types of communication.

10. Reconciliations

Here's how management accounts managers use reconciliations:

Position also included processing of accounts payable invoices, reconciliations of receivables and providing support to Financial Accounting department.
Provided accounting and risk management support through reconciliations, verification and validation of trading activity and position reporting.

11. Medicaid

Here's how management accounts managers use medicaid:

Managed the Medical Reclamation and Cost Avoidance process for Medicare and Medicaid commercial managed care clients.
Manage a team of eight contract managers for the State of Illinois's Medicaid program.

12. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how management accounts managers use medicare:

Recorded transaction details for MEDICARE reimbursement using company software.
Participate on an internal strategic team related to Medicare billing and compliance.

13. Process Improvement

Here's how management accounts managers use process improvement:

Partner with key departments across the enterprise to develop marketing strategies, operational/process improvements and solution development.
Formulated four process improvement suggestions which increased efficiency and effectiveness of computer programs used by Philips.

14. Accruals

Here's how management accounts managers use accruals:

Facilitated financial reconciliation including project invoicing, monthly accruals, and project closeout.
Identify Balance Sheet exposures and write them off accordingly, making sure that all accruals are current and with supporting documents.

15. Client Issues

Here's how management accounts managers use client issues:

Assisted customer with billing issues, collected payments and worked directly with the Sales team to resolve client issues.
Monitor severe client issues and serve as a focal point for escalation to senior management.

5 Management Accounts Manager resume examples

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What skills help Management Accounts Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on management accounts manager resumes?

Dr. William Miller

Professor of Accounting, University of Wisconsin

While a student can get an accounting degree with one hundred twenty credits, virtually all employers want their new hires to graduate with the requisite one hundred fifty credits to make them eligible to sit for the CPA exam (whether they intend to sit for it or not). Ninety-nine percent of our students graduate with one hundred fifty credits, most often with a double major. Historically that second major has been finance, however, that has changed. The gold standard of double majors is now accounting and information systems. It is not just me saying that, but the employers as well.

The entire world is data driven, every college of business needs to add course work that teaches students how to analyze and interpret data. Not just accounting, but every college of business degree. A resume highlighting either a second major in information systems or completing course work in data helps to set students above the fray. We have added a data analytics course to our accounting program as well as having incorporated integrated data analytics into several other courses, as well.

Highlighting expertise in the use of Microsoft Excel on a resume (perhaps gained through both course work and internship experience) also will stand out.

The above examples are all required, pandemic or not, but with the pandemic, essential skills, like the ability to work independently, communicate effectively, solve unstructured problems, and think critically, have taken on much more importance. Luckily, these are all attributes that we help our students develop throughout our program.

While I am a full time professor, I do a fair amount of consulting and just completed a two and a half year stint as the Chief Financial Officer of a struggling business. The last two years of that work were done entirely remotely. The technologies we have available today to stay connected, share data, communicate, and collaborate all exist and are phenomenal. Microsoft 365 including Teams (I prefer this over Zoom, Skype, etc.) has been a gamechanger for both industry and academia. I can't imagine how any of us would have gotten through the last eighteen months without these products. Our students are well versed in all these products and have been experiencing their use in most of their classes in some form or another in the last year. So, they will start their careers already experienced in how to use them.

What soft skills should all management accounts managers possess?

Thomas King

Department Chair, Director, Master of Accountancy Program, Professor, Accountancy, Case Western Reserve University

The ability to develop working relationships with a wide range of colleagues who have diverse skills.

What hard/technical skills are most important for management accounts managers?

Thomas King

Department Chair, Director, Master of Accountancy Program, Professor, Accountancy, Case Western Reserve University

The ability to extract information from unfamiliar data sets and then explain conclusions reached in a clear, persuasive manner.

What type of skills will young management accounts managers need?

Dr. Lilac Nachum Ph.D.

Professor, International Business, Baruch College, City University New York

In light of the changes described in #1, the most apparent skills would be those related to digital employment. These will relate to both new opportunities, created digitally, as well as the transformation of brick and mortar jobs online. The former requires skills such as online management of supply chains, digital marketing, online sale, and the likes. These new jobs might require in addition to digital skills also heavy doses of creativity and entrepreneurship as new products and industries are being created and developed. In relation to the latter, the jobs themselves might be well established and familiar for some graduates but their delivery would be transformed in significant ways and require advanced digital skills related to the implementation of these activities.

What technical skills for a management accounts manager stand out to employers?

Dr. JP Krahel Ph.D.

Associate Professor of Accounting, Accounting Department Chair, Loyola University Maryland

First, Excel. It's the most basic, essential tool for the accounting professional. If you can come in on Day 1 knowing essential keyboard shortcuts, proper formula and reference use, and how to format a spreadsheet properly, you'll have an immediate advantage over your peers.

Second, believe it or not, is writing. People think that accounting is all about numbers, but really, it's less about the math (which Excel does for you) and more about being able to explain the deeper meaning behind the results. Can you explain complex depreciation methods to an audit client? Give bad news to a tax client in an understandable way? These are big deals.

Third is data analytics. Given the immense volume of data now available to firms, someone who can extract, clean, and present that data using modern software tools will have an edge. It's really another form of communication, and one that early-career accounting professionals would do well to familiarize themselves with before entering the workforce.

Do you want to know more?

List of management accounts manager skills to add to your resume

The most important skills for a management accounts manager resume and required skills for a management accounts manager to have include:

Customer Service
Client Facing
Project Management
Customer Satisfaction
Business Development
CRM
Client Relationships
Payroll
Client Satisfaction
Reconciliations
Medicaid
Medicare
Process Improvement
Accruals
Client Issues

HR
Employee Development
SQL
Property Management
CPA
General Ledger Entries
Journal Entries
Variance Analysis
Balance Sheet Accounts
Real Estate
ROI
Cam
External Auditors
Customer Accounts
Tax Returns

GAAP
Financial Analysis
Client Accounts
RFP
Fixed Assets
Account Reconciliations
Taxation
A/P
Bank Accounts
Outbound Calls
KPI
Key Management
Channel Marketing

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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