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Management analyst skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Brooke Buffington,

Hanna Kim Ph.D.

To be a management analyst, you need a mix of both hard and soft skills on your resume that demonstrate your effectiveness in streamlining business. For hard skills, you'll need a strong understanding of data analysis, experience optimizing business procedures, and you'll need to show your use and mastery of project management.

When it comes to soft skills, analysts in general need to be strong communicators in order to portray their findings and suggestions well. They also need to ensure that they are client-focused by demonstrating their commitment to fulfilling client needs. Customer service is a surprisingly important skill for management analysts.

Below we've compiled a list of the most critical management analyst skills. We ranked the top skills for management analysts based on the percentage of resumes they appeared on. For example, 9.5% of management analyst resumes contained customer service as a skill. Continue reading to find out what skills a management analyst needs to be successful in the workplace.

15 management analyst skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how management analysts use customer service:

Skilled and effectively in customer service/communication/computer.
Design and develop applications to automate back-office Customer Service activities including inventory trackers, daily report submissions and master data management.

2. Project Management

Here's how management analysts use project management:

Supported operations in a project management role to ensure implementation and impact of analytic initiatives and responsible for agent performance.
Project management, including cost analysis and carrier selection for product displays and marketing transportation to customers in North America.

3. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how management analysts use logistics:

Carried out maintenance and supply operations, facility management, equipment readiness coordination, property accountability, and logistics planning management.
Researched and reviewed transportation, logistics, and supply documents relevant to specific allegations and extract pertinent information from applicable sources.

4. Data Analysis

Here's how management analysts use data analysis:

Performed data analysis to support the decision process, incorporating aggregated data results into strategies to enhanced service delivery of programs.
Conduct quarterly research and performance management data analysis to support the government initiatives and strategies for improving operations and policies.

5. Process Improvement

Here's how management analysts use process improvement:

Developed analysis reports which recommended process improvements for the Department of Defense Government Industrial Funding Accounting System, Materiel Support Group.
Interpreted data on organizational structure and mission and used the information to enhance the process improvement and organization performance consultant studies.

6. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how management analysts use management system:

Extracted and compiled data from various Financial Management system sources to develop sound variance analysis leading to potential revenue opportunities.
Implemented and supervised the Balanced Scorecard Performance Management system for several departments, primarily the Park and Recreation Department.

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7. SQL

Here's how management analysts use sql:

Gathered critical operational data through SQL Viewpoint to better analyze account difficulties.
Developed and implemented SQL scripts to promote efficiency and consistent accuracy.

8. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how management analysts use data collection:

Monitored performance and contract compliance of vendor, modified data collection instruments, analyzed data and presented findings to executive management.
Identify significant weaknesses in data collection; established a standardized protocol for data capture to assure data consistency and integrity.

9. Strong Analytical

Here's how management analysts use strong analytical:

Enhanced strong analytical skills through developing market reports on real estate market and construction machinery industry.
Provided strong analytical support to City Manager and Deputy City Manager.

10. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how management analysts use dod:

Execute a streamlined rapid evaluation protocol to determine the outcome and impact of DoD clinical and non-clinical program through evidence-based evaluation.
Maintain knowledge of current official Navy military personnel requirements and Department of Defense (DoD) reporting regulations affecting Sailors.

11. Excellent Interpersonal

Here's how management analysts use excellent interpersonal:

Utilized excellent interpersonal skills and diplomacy communicating with foreign and U.S. military and government officials resulting in flawless international communications boards.
Result oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills.

12. Analyze Data

Analyze data or data analysis refers to the practice of studying, organizing, and transforming data to make it more useful. It also includes the cleansing of non-useful information which helps in better decision making regarding any particular matter. Analyze data is a practice that is used widely in the field of business, social sciences, and science.

Here's how management analysts use analyze data:

Analyze data gathered and develop solutions in order to minimize cost and guarantee customer satisfaction.
Analyze data gathered, develop information and consider available solutions or alternate methods of operation.

13. SharePoint

Here's how management analysts use sharepoint:

Administered SharePoint sites, secured FTP sites for external vendors while collaborated with infrastructure on an automated delivery of laboratory notebooks.
Maintained automation applications for information tracking databases, staffing models, SharePoint systems, and generating recurring and special reports.

14. Patients

Here's how management analysts use patients:

Submit authorizations for financial assistant approval according to Federal Poverty Guidelines for uninsured and BHS Referral Clinic patients.
Assisted Patients and/or Patient Advocate Organizations to facilitate application and qualification process for the Patient Assistance Programs.

15. Visualization

Here's how management analysts use visualization:

Verified PBS space inventory using AutoCAD to support visualization.
Prepared updates, data visualization charts, and documents for monthly planning meetings.

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What skills help Management Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on management analyst resumes?

Brooke Buffington

Senior Associate Director of Corporate and Employer Relations, Martha and Spencer Love School of Business, Elon University

Skills that standout are often position specific, but there are always skills that a wide-variety of employers seek. These skills align with the competencies developed by the National Association of Colleges and Employers (NACE), which include skills in critical thinking/problem solving, oral/written communication, teamwork/collaboration, digital technology, leadership, professionalism/work-ethic, career management, and global/intercultural fluency.

What soft skills should all management analysts possess?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Important soft skills: strong emotional intelligence: Anthropology students with fieldwork experience, for example, from study abroad, field school, or a course/semester capstone or thesis project, know the challenges of conducting a project or being part of a team with a project goal. Being attuned towards one's interlocutors or colleagues, that is, being aware of and acting appropriately, whether to obtain rich fieldwork data or facilitate teamwork, are valuable skills. Successful fieldwork, even of short duration, tests one's skills of interaction in unfamiliar situations; of reading a situation that may be uncomfortable and strange to one's experience; of navigating power dynamics, and learning while doing when one does not have all the skills needed. The anthropology student who has emerged from the other side of fieldwork has acquired these abilities. I would say that anthropological fieldwork demands strong baseline soft skills in emotional intelligence, or what I might call a heightened awareness that how people react, behave, and perform rests on many factors. One learns from anthropology by paying attention to these factors (by discerning them through observation and not via assumptions) and understanding them in context rather than jumping to conclusions.

What hard/technical skills are most important for management analysts?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Hard skills: being more than monolingual! In a globally connected marketplace where young people worldwide are learning and mastering the English language, their multilingualism makes them attractive hires for multinational or international companies. Anthropology students know the non-negotiable importance of knowing a fieldwork language to understand peoples and their cultures. The same would hold for the workplace: knowing one or more languages affords an employee not just possibilities for work assignments: such an employee, i.e., an anthropology graduate who values the connection of language and culture, is ideally suited to work on projects that demand sensitivity to cultural, social, historical, and political nuances. This includes those who work in international humanitarian groups as well as those who work in global finance.

What management analyst skills would you recommend for someone trying to advance their career?

A.J. Arreguin

Professor, Our Lady of the Lake University

The best thing for a student/graduate to do, if they're taking a gap year, would be to continue to enhance their skills in social media, marketing, and public relation writing by implementing practices to show progression in communicative methods when marketing a product/service/event or get a positive response/feedback to a well-organized campaign.

Students should volunteer with small/local businesses or create their brand (start a blog or become a niche social media influencer) to practice and build on their experience. Once the student/graduate does that, they should keep a weekly log with analytics to help them understand how to improve moving forward. This will be beneficial when applying for a communication/public relations job during an interview. The degree gets the student/graduate the talk, but the experience lands them the job.

What type of skills will young management analysts need?

Lise Abrams Ph.D.

Professor of Linguistics and Cognitive Science; Coordinator of Cognitive Science, Pomona College

Given the ever-increasing diversity of the workforce, graduates will need to work effectively with heterogeneous groups of people and be able to conceptualize problems from multiple perspectives. Solving today's and future problems requires critical thinking and analysis skills, and graduates will also need to do their part in promoting the accurate dissemination of knowledge. Majors like experimental psychology and cognitive science give their graduates the tools to better understand human behavior through a scientific lens.

Do you want to know more?

List of management analyst skills to add to your resume

The most important skills for a management analyst resume and required skills for a management analyst to have include:

Customer Service
Project Management
Logistics
Data Analysis
Process Improvement
Management System
SQL
Data Collection
Strong Analytical
DOD
Excellent Interpersonal
Analyze Data
SharePoint
Patients
Visualization
HR

CRM
Windows
Financial Reports
Excellent Organizational
Business Processes
Rehabilitation
Financial Analysis
Technical Support
Lifecycle Management
Customer Satisfaction
Data Entry
SAS
Securities
Emerging Technologies
Status Reports
Corrective Action

Statistical Analysis
Technical Assistance
Manpower
Treasury
Cash Management
Personnel Actions
VBA
Analytical Support
Data Integrity
Training Materials
Global Health
Sigma
Cost Analysis
SME
Financial Data
Cost Savings

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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