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Management assistant skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Brandy Bailey

Below we've compiled a list of the most critical management assistant skills. We ranked the top skills for management assistants based on the percentage of resumes they appeared on. For example, 12.9% of management assistant resumes contained patients as a skill. Continue reading to find out what skills a management assistant needs to be successful in the workplace.

15 management assistant skills for your resume and career

1. Patients

Here's how management assistants use patients:

Provide specialized care to patients with terminal diagnosis and provided education to families regarding disease care
Arranged appointments and transportation for patients to and from specialty physicians according to facility guidelines.

2. Word Processing

Here's how management assistants use word processing:

Use office automation equipment and word processing software, prepares briefings and Daily activity and other reports required for day-to-day operation.
Managed and provided support to the Director of the Diabetes Program and staff to include word processing, and transcriptions.

3. Customer Satisfaction

Here's how management assistants use customer satisfaction:

Identified purchasing needs for rental transactions while interfacing with customers regularly recommending additional products to increase customer satisfaction and profit.
Qualified renters, up-sold and insured proper underwriting and cancellation of contracts, while maintaining complete customer satisfaction.

4. PowerPoint

Here's how management assistants use powerpoint:

Created and delivered the newly implemented process for the Service Line Manager and Supervising Managers via PowerPoint presentation.
Compiled and prepared PowerPoint presentations and other materials for the GoDirect National marketing and educational campaign.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how management assistants use payroll:

Received and transcribed confidential correspondence, performed basic account duties, maintained payroll and attendance records.
Managed payroll, payments, social security calculations, all administrative functions and vacation rolls coordination.

6. Statistical Data

Statistical data is a numerical data collected by censuses and/or survey from respondents, or from administrative sources to be edited, imputed, aggregated, and/or used in the compilation and production of official statistics.

Here's how management assistants use statistical data:

Planned and scheduled meetings, conferences and compiled numerical, statistical data or appointments with internal or external organizations.
Maintained all program statistical data related to code violations, resident compliance to notifications and employee productivity.

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7. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how management assistants use financial statements:

Approved new customers upon reviewing financial statements, refinanced existing loans, and followed proper collection procedures on delinquencies.
Participated in increasing profit based on branch financial statements through strategic marketing and planning with management.

8. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how management assistants use human resources:

Provided general administrative support relating to purchases, moves/facilities changes, human resources-related requirements, or other business or administrative activities.
Provided full-scope administrative support for vice president and director level executives in 200+ global information technology functions including human resources.

9. Inventory Control

Here's how management assistants use inventory control:

Refined Inventory Control and Receiving processes; restructuring storeroom to improve process control and maximization of use.
Maintained and organized inventory control unit to help maximize item availability and overall sales profit.

10. Travel Arrangements

Here's how management assistants use travel arrangements:

Coordinate scheduling of confidential strategic and monthly executive meetings, coordinate travel arrangements, record, prepare and disseminate meeting minutes.
Prepared foreign and domestic travel arrangements; processed passport requests; and prepared final travel authorizations and travel expense reimbursements.

11. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how management assistants use logistics:

Provided administration support and arranged entire itinerary and logistics arrangements for senior management staff from the international offices and Category Director.
Researched and investigated new or improved business and management practices for application to Defense Logistics Agency's programs and operations.

12. Personnel Actions

A personnel action means any action taken which affects compensation, appointment, promotion, transfer, assignment, reassignment, reinstatement, evaluation of performance, layoff, dismissal, discipline, commendations, or any other action that affects the status of employment, etc. For example organizational reassignment, hiring an employee, or an employee leaving the company, are represented by separate personnel actions.

Here's how management assistants use personnel actions:

Assisted in the preparation of expense budgets including monthly variances against actual expenses; monthly volume forecasting/budgeting and personnel actions.
Managed human resource program, maintain training and validating personnel actions correct and inputted for regional/national offices.

13. Office Equipment

Here's how management assistants use office equipment:

Coordinated vendor services for office equipment and computer network systems, developed reports and spreadsheets for competitive pricing for medical equipment.
Prepared purchase orders for essential office supplies and participated in the selection of office equipment as necessary to maintain adequate inventory.

14. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how management assistants use management system:

Assist in planning and organizing a complete maintenance management system including fleet management, inventory condition assessment, and preventive maintenance.
Conducted hands-on training for appointed Records Technicians and Functional Area Records Managers on the Records Information Management System program.

15. Expense Reports

Here's how management assistants use expense reports:

Substantiated travel expense reports for managers and reviewed travel expense reports for approval by managers.
Prepared and audited weekly expense reports submitted by managers and sales executives and reconciled discrepancies.

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What skills help Management Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all management assistants possess?

Brandy Bailey

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.

Do you want to know more?

List of management assistant skills to add to your resume

The most important skills for a management assistant resume and required skills for a management assistant to have include:

Patients
Word Processing
Customer Satisfaction
PowerPoint
Payroll
Statistical Data
Financial Statements
Human Resources
Inventory Control
Travel Arrangements
Logistics
Personnel Actions
Office Equipment
Management System
Expense Reports
Corporate Accounts

Administrative Functions
Telephone Calls
Administrative Tasks
SharePoint
HIPAA
Financial Reports
Customer Service Score
Elite
Conference Calls
Customer Complaints
Computer System
Body Shop
Customer Service
Statistical Reports
Bank Deposits
Inventory Management

Accounts Receivables
Customer Inquiries
Fleet Management
Cost Control
Grants Management
Local Businesses
Customer Relations
DTS
Defense Travel System
Customer Issues
Fleet Growth
Management Trainees
Rental Contracts
Rental Process

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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