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Management associate skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Brooke Buffington,

Clare Pennino Ph.D.

Below we've compiled a list of the most critical management associate skills. We ranked the top skills for management associates based on the percentage of resumes they appeared on. For example, 15.9% of management associate resumes contained customer service as a skill. Continue reading to find out what skills a management associate needs to be successful in the workplace.

15 management associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how management associates use customer service:

Participated in the Leadership Development Program including rotations in production, manufacturing, accounting, estimating, purchasing and customer service.
Provided excellent customer service by quickly replying to internal and external customer requests including various customer usage and estimated invoice reports.

2. Portfolio

Here's how management associates use portfolio:

Compiled and analyzed various credit management reports to support the presentation of portfolio reviews, internal/external audit, and special projects.
Manage portfolio of approximately 38 departments participating in sponsored medical research at Massachusetts General Hospital and Brigham and Women's Hospital.

3. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how management associates use risk management:

Worked closely with Risk Management Research Analysts and Business Analysts to assist with data maintenance protocols for data consistency and accuracy.
Undertake investigation and follow up of occurrences involving risk management, quality of care issues or professional or general liability exposure.

4. Patients

Here's how management associates use patients:

Ensured that all inquiries/activities were appropriately documented and that any records required from customers or patients were obtained.
Collaborated with hospitals, pharmacies and wholesalers to provide enzyme replacement therapies to critically ill patients.

5. Strong Analytical

Here's how management associates use strong analytical:

Utilized strong analytical skills and team work to address and resolve, marketing, and operations issues in support of clients.
Utilized strong analytical approach and questioning skills, uncovering opportunities to delight the customer and create winning atmosphere with internal teams.

6. Project Management

Here's how management associates use project management:

Developed a project management infrastructure to facilitate the integration of the technology architectures of 2 major railroad lines after their merger.
Developed project management office (PMO) for major information management firm and established new control mechanisms and accountability.

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7. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how management associates use business development:

Supported business development activities of Relationship Managers to achieve or exceed team sales goals.
Establish business development strategies to expand transportation and economic development services to new clients.

8. Client Facing

Here's how management associates use client facing:

Develop and implement communication strategy encompassing traditional media, third-party management and social platforms for client facing high-profile litigation.
Participated in several client facing meetings to renew contracts and customer negotiations.

9. Process Improvement

Here's how management associates use process improvement:

Designed, developed, and implemented financial scorecard measures to identify process improvement areas and mitigate potential operational risk.
Engaged in maintenance planning functions to minimize downtime; investigate process improvements and participate in facilities upgrades.

10. Wealth Management

Wealth management is the act of good wealth planning for purposes of growth and sustenance.

Here's how management associates use wealth management:

Fulfilled requirements for credit cards, corporate and wealth management programs, exceeding expectations and earning a reputation for performance excellence.
Reported weekly Greater Washington Wealth Management pipeline to report to managing director and team leaders.

11. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how management associates use real estate:

Managed teams of professionals in performing appraisals, market feasibility studies, financial analysis and real estate valuations.
Developed particular experience with overseeing claims and drafting and negotiating documentation unique to the commercial real estate industry.

12. Client Service

Here's how management associates use client service:

Collaborated in outbound call center operations on fraud and security client service communications.
Developed, compiled and submitted client and/or departmental status reports as requested by management activities for business needs and client services.

13. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how management associates use data entry:

Managed statistical and numerical data entry, ensured proper recording of events, appropriate and effective communication with management.
Performed data entry, discrepancy management and quality control reviews of data.

14. SharePoint

Here's how management associates use sharepoint:

Defined and implemented new ontology and taxonomy within existing SharePoint platform resulting in clearly defined processes and streamlined data mining capabilities.
Required to input and update database information as required for tracking completed records in the REVANT SOLUTIONS Office 365 SharePoint.

15. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how management associates use financial statements:

Analyzed market data, financial statements and preformed trend analysis, and profitability/sale analysis to determine creditworthiness of clients and prospects.
Reviewed and analyzed all relevant documentation including leases, rent rolls, financial statements, and property operating information.

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What skills help Management Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on management associate resumes?

Brooke Buffington

Senior Associate Director of Corporate and Employer Relations, Martha and Spencer Love School of Business, Elon University

Skills that standout are often position specific, but there are always skills that a wide-variety of employers seek. These skills align with the competencies developed by the National Association of Colleges and Employers (NACE), which include skills in critical thinking/problem solving, oral/written communication, teamwork/collaboration, digital technology, leadership, professionalism/work-ethic, career management, and global/intercultural fluency.

What type of skills will young management associates need?

Clare Pennino Ph.D.

Associate Professor, Dominican College of Blauvelt

The essential skills are cognitive reasoning, communication skills (written, verbal in terms of speaking and presentation skills, and analytical reading skills), leadership skills, team skills, and numerical abilities.

What soft skills should all management associates possess?

C. Darren Brooks Ph.D.

Assistant Department Chair and Executive Director, Center for Human Resource Management, Florida State University

While advancements in technology, artificial intelligence (AI), and data analytics occupy center stage in many areas of management practice, soft skills continue to be seen as equally or even more important skills for success in the field of management. Soft skills are typically described as personal attributes, qualities, and characteristics that enable us to interact more effectively with others. In most fields of management, our ability to communicate, work with, and interact with other people constitutes a significant portion of the work we do. Consequently, employers are focused on identifying candidates who possess strong skills are areas of communication (verbal, written, and non-verbal), leadership and followership, collaboration, an ability to work in teams, intellectual curiosity, adaptability, conflict management, problem-solving, creativity.

Do you want to know more?

List of management associate skills to add to your resume

The most important skills for a management associate resume and required skills for a management associate to have include:

Customer Service
Portfolio
Risk Management
Patients
Strong Analytical
Project Management
Business Development
Client Facing
Process Improvement
Wealth Management
Real Estate
Client Service
Data Entry
SharePoint
Financial Statements

Java
HR
Data Analysis
Support Services
Informed Consent
Securities
Client Relationships
Telephone Calls
Strong Work Ethic
Due Diligence
CRM
Management System
Healthcare Services
Financial Analysis
SQL

Commercial Banking
Cash Management
Treasury
Fixed Income
Equities
FDA
HIPAA
Market Research
Financial Data
TMF
Outbound Calls
QA
Bank Secrecy Act

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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