Management consultant jobs in Stamford, CT

Growth Created New Roles Entrepreneurial Managing Directors (3) & Apprentice Consultants (3) Brendan Wood International “The TopGun Company” Strategic Intelligence & Investment Advisors In The Global Capital Markets Our unique suite of intelligence & advisory services is in growing demand by capital markets leaders worldwide. Trail blazer ideas and creative execution explain our small private firm's unique global reputation. Ours is a ‘blue ocean' value proposition, without rivals. We invest, advise C-level executives and boards, and maintain worldwide network of professional investors all integrated in a “one of a kind” compelling capital markets strategy. Selection Criteria: Brainpower Drive Integrity Desire to • make a name for yourself • build and own a world class franchise • operate and travel internationally • love an entrepreneurial “why not” partnership environment • outperform your peers in performance compensation • seek financial freedom We respect higher education but in our environment work ethic, relentless learning drive, self-development, zeal for wisdom and leadership are the pivotal qualifications. As individuals and as a team, We challenge the environment. Small and agile is beautiful. We plan to stay small and be a world influencer. Base compensation for the above apprentice and managing directors ranges from five to six figures plus open-ended incentives and share ownership. Our training and development strategies are TopGun all the way. Locations: Toronto and New York area Please give us a personal call in strictest confidence. Brendan Wood, Selection Chairman or Gordon Peck, Managing Director ************

About the Role: The Senior Manager, Supply Planning ensures brands are available for delivery in the right place at the right time. This role is the key liaison to the breweries ensuring the proper products are being planned based on the Sales Plan. This role has End-to-end accountability for inventory levels and NPI transitions in our demand points. Key Responsibilities: Create, maintain, and communicate the 12-18 month sales plan, which is based on input from the Depletions Forecast, historical sales data and statistical analysis of past performances. The Sales Plan drives the production, and replenishment plans from the breweries. Evaluate production plans and replenishment plans with partner breweries to ensure master schedule and materials planning effectively supports the forecast. Collaborate with HUSA Demand Planning managers to understand and plan for factors that may impact demand (i.e. distributor's inventory strategies, pricing, promotions, events) Create scenario planning exercises and lead contingency plans to mitigate disruptions or responses to promotional activities Design seasonal stock inventory strategies in collaboration with each part of the supply chain to ensure shelf availability Collaborate with the assigned breweries through the weekly operations meeting to gain alignment on the Supply Plan, review any supply chain constraints and plan new product transitions Conduct product segmentation to ensure shelf availability and correct replenishment strategies Lead root cause analysis and lead improvement teams with continuous improvement tools and mindset Support finance in developing latest estimates and 3-year plan for assigned portfolios Partner with the HUSA Customer Support Managers to review stock levels and determine weekly order strategy Lead monthly supply review meetings in the S&OP cycle to review performance KPI's, deployments and escalations with assigned breweries and local cross functional team Track forecast accuracy and report against targeted levels Create reports illustrating current forecasts and past forecast performance Continuously improving demand forecasting techniques and methods with competitive industry methods Basic Qualifications/Requirements: 5-7 years of relevant Supply Chain experience Bachelor's degree (Supply Chain Management Preferred) Proven experience partnering with international supply chain teams Demonstrated understanding of all aspects of End-to-End Supply Chain Management Forecasting and Statistical Modeling Manufacturing Warehousing Logistics/Distribution Compensation: 125,000K annually + Bonus + Full Benefits (Medical, Dental, Vision, 401K) HEINEKEN Behaviors Connect Shape Develop Deliver Heineken USA is an equal opportunity employer. We believe the diversity of our people makes us as strong and unique as our brands. We do not discriminate based on race, color, religion, age, or any other basis protected by law. This position is not available for visa sponsorship. This position is not eligible for relocation assistance.

The Business Analytics Consultant provides advanced analytical support across multiple customer groups and therapeutic areas. This role serves as an expert in statistical methodologies used to measure marketing impact, offering insights that guide promotional strategy, brand planning, and forecasting. The position requires deep knowledge of the pharmaceutical industry, strong familiarity with industry data sources, and the ability to translate complex analytics into actionable recommendations. Responsibilities Conduct advanced analytics-including marketing mix modeling, ROI analyses, customer profiling, segmentation, and predictive modeling-to inform marketing and promotional strategies. Support brand planning, commercial model evolution, and resource allocation across customer channels. Serve as a liaison between Marketing and Sales to support the development of effective business tactics and strategies. Lead the development of customer targets and segments aligned with strategic objectives. Execute departmental procedures and ensure marketing strategies are accurately reflected in sales force call plans. Communicate analytical results clearly to internal stakeholders to ensure insights are understood and applied. Share expertise on analytical methodologies, best practices, tools, and vendors within the department. Adapt work processes to meet evolving therapeutic area and business needs. Qualifications Bachelor's degree in Mathematics, Statistics, Engineering, Business/Data Analytics, or related field with 7+ years of relevant analytical experience; or a Master's degree with 5+ years of experience. Advanced proficiency with analytical methodologies and pharmaceutical data sources, including pharma trade data analytics. Strong ability to develop, document, and communicate analytical plans. Expertise in digital and traditional marketing analytics, including promotional effectiveness and ROI measurement. Ability to translate complex statistical findings into clear, actionable business insights.

Actimize Consultant / SME Position Type: Full-time Years of Experience: 10 - 15 years of experience Salary Range-$120,000-$140,000 a year : Must Have Technical/Functional Skills The client is seeking an Actimize consultant. This position will interface with key stakeholders. In this role you are expected to apply your technical proficiency across different stages of the software development life cycle, including requirements elicitation, application architecture definition, and design. Will also help in creating the high-level design artifacts. You will deliver high-quality code deliverables for a module, lead validation for all types of testing, and support activities related to implementation, transaction, and warranty. This opportunity is to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Job description Basic Qualifications Knowledge of fraud strategies to prevent and detect fraud and security schemes across a variety of payments products Designing, planning for, and executing various workstreams as part of a fraud system implementation Lead the development of written and oral communications on fraud risks, including communicating technical concepts to a non-technical audience Collaborating and developing partnerships with clients Conduct client workshops, assessments, and strategic planning activities Innovating new ideas and solutions to address existing and emerging areas of global risks Exhibiting strong communication skills when consulting with senior management and C-Suite client personnel Experience in AML/fraud or surveillance domain. Experience in stakeholder management. Generic Managerial Skills, If any Qualifications Overall, 15+ years of IT experience majorly in financial services industry Must have worked on Actimize IFM-X modules Experience working on Integrations using web services/REST/Messaging Strong data collection skills using modestly complex SQL and the ability to present and explain the data Critically evaluate information and decompose into detailed description of the issue. Excellent written and verbal communication skills comfortable in proactively communicating with others both within and outside of the immediate team to resolve issues and get questions answered High attention to detail with excellent analytical and troubleshooting skills Must be able to work independently and with minimum supervision Experience working in an Agile environment in a Scrum/Kanban setup Experience with cloud (Azure/AWS) Thanks and regards, Sajith Nair Ztek Consulting Inc. Phone: ************ | E-mail: ****************** ****************

This position will interface with key stakeholders. In this role you are expected to apply your technical proficiency across different stages of the software development life cycle including requirements elicitation, application architecture definition and design. Will also help in creating the high-level design artifacts. You will deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transaction and warranty. This opportunity is to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Job description Basic Qualifications Knowledge of fraud strategies to prevent and detect fraud and security schemes across a variety of payments products Designing, planning for, and executing various workstreams as part of an Fraud system implementation Lead the development of written and oral communications on fraud risks, including communicating technical concepts to a non-technical audience Collaborating and developing partnerships with clients Conduct client workshops, assessments, and strategic planning activities Innovating new ideas and solutions to address existing and emerging areas of global risks Exhibiting strong communication skills when consulting with senior management, C-Suite client personnel Experience in AML/ Fraud or Surveillance Domain. Experience in Stakeholder Management. Generic Managerial Skills, If any Qualifications Overall, 15+ years of IT experience majorly in financial services industry Must have worked on Actimize IFM-X modules Experience working on Integrations using web services/REST/Messaging Strong data collection skills using modestly complex SQL and the ability to present and explain the data Critically evaluate information and decompose into detailed description of issue Excellent written and verbal communication skills comfortable in proactively communicating with others both within and outside of the immediate team to resolve issues and get questions answered High attention to detail with excellent analytical and troubleshooting skills Must be able to work independently and with minimum supervision Experience working in an Agile environment in a Scrum /Kanban setup Experience with clous (Azure/AWS)

Actimize Consultant / SME Job Type: Fulltime Generic Managerial Skills, If any Qualifications Overall, 15+ years of IT experience majorly in financial services industry Must have worked on Actimize IFM-X modules Experience working on Integrations using web services/REST/Messaging Strong data collection skills using modestly complex SQL and the ability to present and explain the data Critically evaluate information and decompose into detailed description of issue Excellent written and verbal communication skills comfortable in proactively communicating with others both within and outside of the immediate team to resolve issues and get questions answered High attention to detail with excellent analytical and troubleshooting skills Must be able to work independently and with minimum supervision Experience working in an Agile environment in a Scrum /Kanban setup Experience with clous (Azure/AWS)

Spectrum Job DescriptionAt a glance: Are you a detail-oriented program manager proficient in guiding teams to create and integrate projects to meet client and business needs? Can you commit to a leadership position guiding all aspects of the program development life cycle? Do you desire a competitive salary with lucrative benefits and a focus on professional development? Our company: At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations. Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com. Highlights: As the Manager of Program Management, driving growth and surpassing client expectations with innovative projects is at the center of your daily focus. You exceed the needs of clients by establishing program and project management standards and guiding the Project Management teams to meet daily completion and delivery targets. Using your extensive technical and project management experience, you ensure the completion of projects from original concept through final implementation. You excel at managing multiple projects simultaneously through strategic leadership and the coordination of internal and external resources. You are considered a subject matter expert in the program and project management fields. You collaborate with Project Managers and empower them to identify roadblocks and overcome obstacles to complete their projects on time and within budget. You excel at managing your assigned programs and teams in an office environment. You report to the Senior Director of Sales Operations for goals, guidance and assistance. Position benefits: Competitive salary with bonus. Health, vision and dental insurance. 100% company match 401(k) up to 6%. Company funded retirement accumulation plan for an additional 3%. Education assistance. Pretax childcare spending account. Paid holidays, vacation days, personal days and sick days. Employee discount on spectrum services where available. What you will do: Encourage enterprise-wide excellence by supporting all efforts to simplify and enhance the client experience. Drive complex programs through collaboration with leadership to create roadmaps and coordinate the development and implementation of multiple initiatives. Meet project objectives on time and within budget by tracking projects statuses and adjusting team member assignments and resource allocation. Enhance productivity through the monitoring of continuous improvement plans and conducting performance reviews for coaching, counseling and disciplining team members. Accelerate projects by ensuring the alignment of projects objectives and technical and operational solutions. Mitigate financial risk through the review and approval of project budgets, funding requests, forecasts, invoices, cost allocations and reporting. Increase efficiency by guiding and reinforcing project management best practices and applying learned lessons from previous projects. Plan for future products accordingly by facilitating the Agile quarterly product capability roadmap and associated completion metric. Ensure compliance with department policies, procedures and practices by monitoring programs and updating all project documentation. Translate and synthesize data and present the complex information as a compelling narrative for senior leadership to leverage. Exceed quality standards and client expectations by recruiting, hiring, training and providing purpose and guidance to team members. Required keys for success: Two or more years of management experience. Five or more years of experience in project management. Proven interpersonal skills with the ability to supervise and motivate others. History of prioritizing, organizing and managing multiple projects and tasks simultaneously while working independently. Solid team development skills with the ability to establish a rapport, define expectations and gain commitment to project goals and deliverables. History of translating and synthesizing data and complex information into a compelling narrative. Ability to make decisions and resolve issues collaboratively while working under pressure. Expert in Microsoft Word, Excel, PowerPoint and Outlook. Effective written and spoken English communication skills with all levels of an organization. Your education: Bachelor's degree in computer science, information systems, business administration or a related field, or an equivalent combination of education, training and experience (required). Project management certification or successful completion of a recognized project management curriculum (preferred).

Job Description Step into your future with New York Life's Accelerated Management Leadership Program. We're looking for driven professionals ready to evolve into impactful leaders. This program is your path to mastering financial expertise, building client relationships, and leading with confidence. Over the first year, you'll gain crucial skills through hands-on experience and expert training, setting the stage for a successful career in management. In your second year, you'll dive into a focused Leadership Training Program, designed to enhance your ability to recruit, develop, and inspire a team. You'll learn to lead with purpose and drive sustainable business growth. If you have experience in sales or management, hold an advanced degree, or simply possess a strong desire to lead and inspire, this opportunity is for you. Join us and enjoy comprehensive training, mentorship, and a competitive salary with performance incentives. Apply today, and together we'll build the future of leadership. Compensation: $200,000 plus at plan earnings Responsibilities: Obtain insurance licenses and securities registrations Develop a sales pipeline and acquire clients Recruit and lead a high-performing business unit Manage and develop your team Drive production to meet office and company goals Qualifications: High school diploma/GED required; college degree preferred 3+ years of leadership or business development experience Strong communication and interpersonal skills Willingness and ability to obtain insurance licenses and financial registrations About Company About New York Life New York Life is a Fortune 100 company with a long history of doing good. We have been in business for over 175 years, helping generations of Americans protect their families and attain their financial goals. As a mutual company, we are accountable only to our policyholders, not to Wall Street or outside investors. We are focused on long-term success for clients. To prepare for the future, we are constantly innovating and looking ahead to find more ways to increase value for clients. Awards & Accolades We're proud of our financial strength: A++ Superior (A.M. Best) AAA Exceptionally Strong (Fitch) Aaa Exceptional (Moody's) AA+ Very Strong (Standard & Poor's)

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role Presidio is seeking Network and Security Practice Leads, in Boston MA. These individuals will be hands-on leaders, providing technical oversight for an engineering team throughout their services execution, ensuring engineers are technically prepared, projects are completed successfully and efficiently, and have met or exceeded client expectations. In this role you will serve as a focal point for highly complex implementations, lead design workshops and support pre-sales activity for professional services engagements. The role will require overseeing a team of engineers, assuring that both Presidio and vendor best practices are adhered to, as well as providing a superb customer experience Travel Requirements: In this role you will be expected to travel up to 25%. Responsibilities Include: Technical Leadership: Oversee the execution of network and security projects, from initial design and staging to installation, validation, and troubleshooting of complex data and security projects. Provide guidance and quality assurance for network designs that align with business objectives, customer budgets, and operational support capabilities, ensuring scalable, reliable, and secure network architectures. Support/ Lead troubleshooting efforts for complex network and security issues, providing guidance and support to team members during deployments. Client Relationships Customer facing technical leadership for all services engagements, including escalations Business Management Work closely with sales, pre-sales, project management, and other engineering teams to deliver integrated solutions and achieve project goals. Team Building: Foster a culture of growth and development, focusing on technical and professional development. Required Skills and Professional Experience: Advanced Networking Expertise: Proven experience with complex multi-protocol routing and switching, including designing, configuring, and troubleshooting with a focus on Cisco best practices. In-depth knowledge of core routing and switching platforms (e.g., Cisco) and advanced networking concepts such as OSPF, BGP, EIGRP, and IP addressing design. Strong understanding of the TCP/IP protocol stack, OSI model, and commonly used TCP/UDP ports and services. Expertise in network security, including hardening device access and implementing security protocols. Cloud Networking & SD-WAN: Solid experience with cloud networking solutions in AWS, Azure, and Google Cloud Platform (GCP), as well as Aviatrix for cloud networking. Experience deploying SD-WAN solutions such as Viptela, Silverpeak, or Palo Alto Prisma SD-WAN. Security Solution Implementation: Proficient in deploying and managing security solutions from leading vendors like Palo Alto Networks (Panorama, Prisma Access, Prisma Cloud) and Cisco (FirePower/FTD Firewalls, Meraki MX, FMC Management). Ability to implement and manage security solutions, ensuring secure network infrastructure. Troubleshooting & Communication: Strong troubleshooting skills, particularly in routing and switching issues, with a proven track record of resolving complex network problems. Excellent verbal and written communication skills for interacting with clients, team members, and stakeholders. Experience: 2+ years' experience with team leadership or management of a technical team preferred, or equivalent 8+ years of hands-on experience in project implementation, engineering, and design within the networking and security domains. Bachelor's Degree or equivalent experience in network engineering, IT, or a related field, or equivalent military experience. Preferred Skills & Certifications: Additional Security Expertise: Experience with Fortinet products (e.g., FortiGate firewalls, FortiManager/FortiAnalyzer) is highly desirable. Advanced Networking Solutions: Familiarity with Arista networking solutions, including CloudVision, and Aruba networking products (e.g., Aruba CX, Aruba OS, VSX/VSF technologies). Automation & Scripting: Knowledge of network automation and scripting tools such as Python, EMM, or TCL for streamlining network configurations and management. Certifications: Active Cisco Certifications (CCNP, CCIE preferred). Active Palo Alto Certifications (PCNSA, PCCSE, PCNSE preferred). Your future at Presidio Joining Presidio means stepping into a culture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit **************** ***** Applications will be accepted on a rolling basis. Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances. To read more about discrimination protections under Federal Law, please visit: ************************************************************************************************ If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to ************************ for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to ************************ . Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. #LI-AV1

Navigate Uncertainty with Confidence - Become a Risk Consultant Are you a strategic thinker who thrives on solving complex challenges? As a Risk Consultant, you'll empower organizations and individuals to identify, assess, and manage risk-delivering insights that protect their assets and enhance decision-making. What You'll Do: ⚖ Evaluate Exposure - Conduct comprehensive risk assessments across operations, financials, and compliance frameworks. 📈 Develop Risk Mitigation Strategies - Design actionable risk management plans tailored to client needs and industry dynamics. 🔍 Analyze Data & Trends - Use analytical tools to uncover vulnerabilities and forecast emerging risks. 🤝 Advise with Expertise - Act as a trusted advisor, guiding clients on best practices in insurance, regulatory compliance, and crisis planning. 📚 Deliver Risk Education - Translate risk complexities into clear, practical recommendations for teams and stakeholders. Who You Are: ✔ Experienced in risk management, consulting, insurance, or financial advisory ✔ Analytical and detail-oriented with strong business acumen ✔ Skilled in client relationship building and communication ✔ Proficient with risk modeling tools, reporting, and compliance systems ✔ Passionate about proactive problem-solving and risk resilience Why This Role Matters: ✅ Minimize potential losses and protect business continuity ✅ Help clients make smarter, risk-informed decisions ✅ Provide peace of mind through thorough planning and mitigation ✅ Make a tangible impact across industries and sectors 💼 Be the Voice of Clarity in an Uncertain World Step into a high-impact role as a Risk Consultant-where your insights create safer, smarter futures. 👉 Apply today and help organizations thrive with confidence.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant, Services - Acquiring Business Development Overview Mastercard Services is our professional services and solutions arm, providing customers with value-added services to enhance business performance and consumer experiences. Our diverse Services portfolio includes payments consulting, marketing, analytics and data insights, security solutions, open finance, and more. The Services Business Development team is looking for a Managing Consultant to drive growth of our value-added services within the foundational Acquiring space. The ideal candidate has a proven track record of selling to senior executives, navigating matrixed organizations, and utilizing solution-based selling to drive clear value for customers. Role Deliver against sales targets for the Services portfolio of solutions across a set of existing and net-new accounts within the Acquiring industry Manage and expand relationships with client stakeholders, developing trust to enable intimate discussions on client goals and needs; surfacing Services revenue opportunities Translate client challenges into hypotheses and structure large/complex engagements with imperfect information; leverage deep knowledge of all Mastercard Services capabilities to structure innovative solutions and strategic bundles Lead internal partners to develop formal and informal pitch materials; ensuring succinct, persuasive content tailored to audience & seniority Deliver compelling, high-impact pitches, showcasing leadership, expertise and alignment to client needs Drive intel back into Services & broader Mastercard; supporting the feedback loop that drives Services innovation All About You Undergraduate degree required; MBA or relevant post graduate degree preferred Proven track record in managing a sales pipeline; identifying and advancing sales opportunities and exceeding targets Demonstrated ability to motivate and influence stakeholders (internal & client) in large/complex environments Best-in-class narrative-development and storytelling; experience in developing compelling sales narratives and pitch materials for complex client business challenges Leadership presence & best-in-class pitch/presentation skills; establishing credibility and influencing client audiences Excellent analytical skills, including financial analysis for business casing, value quantification & pricing Demonstrated creativity, problem-solving and empathy (ability to think from the perspective of the customer) Disciplined and process-oriented; proven ability to multi-task in a fast-paced, deadline-driven environment National Salary Range (Applies Regardless of Location): $139,000-$222,000 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard's security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Are you a dynamic professional with a knack for identifying, proposing, and delivering Cash Management solutions? As a Cash Management Consultant Senior, you will have the opportunity to leverage your skills and grow your career, while making a significant impact on our customers and prospects. Join us and be a part of a vibrant team committed to delivering excellence. As a Cash Management Consultant Senior in Business Banking, you will play a crucial role in the business development process, acting as a trusted advisor to Business Relationship Managers-Acquisition (BRM), Business Development Managers (BDM), their clients, and prospects. You will collaborate with BRMs and BDMs to identify, propose, and deliver suitable Cash Management products and solutions to customers and prospects. In your role, you will strive to provide an exceptional client experience while minimizing risk. Job Responsibilities: Collaborates with Business Relationship Managers-Acquisition (BRMs) and Business Development Managers (BDMs) to drive the development of new profitable Cash Management business while maintaining and growing the existing portfolio. Deliver Results - Individually and as a Team Serves as Trusted Advisor through understanding the client's needs through strategic, consultative conversations; Leverages expertise to make recommendations around payments, receivables, fraud while working within the risk parameters that protect the bank Leverage's knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques utilizing Chase resources and materials to develop business network and prospects. Protects the firm by following sound risk management protocols and control policies and adhering to regulatory requirements. Escalate issues as identified Builds collaborative internal relationships to develop and fosters partnerships with assigned BRMs, BDMs, AMs, MMs and cross functional peers Acts as the face of cash management, active in their assigned market; Delivers thought leadership to the market, prospects, clients and COIs on cash flow solutions. Hosts and presents CPE events for COIs Engages in a disciplined relationship development process and manages quality call activities. Leverage's prospecting tools such as RelPro and Vertical IQ; Manages proposals for new-to-Chase by utilizing Seismic and Proformas Leads new client journey end-to-end; Partners with the client to ensure a successful implementation of Cash Management products; Manages customer expectations by communicating upfront timelines and deliverables. Leverage digital tools to ensure client is versed on self-service options Required Qualifications, Capabilities and Skills Minimum 7 years' experience in Cash Management/Treasury Services or related business experience Excellent relationship management and business development/sales skills Excellent/strong selling and negotiation skills Excellent/strong verbal and written communication skills; Excellent/strong presentation skills Maintain strong time management, organizational and planning skills Strategic thinking skills Preferred qualifications, capabilities and skills Bachelor's Degree in Finance or related field Certified Treasury Professional certified, or has ability to obtain certification English and Mandarin language preferred

Welcome to Ovation Healthcare! At Ovation Healthcare (formerly QHR Health), we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit ****************** Summary: The Senior Consultant of Payer Relations, under the direction of the VP, Payer Relations, is responsible for the client relationship with a select group of client hospitals. The client relationship responsibilities include service and support as the primary liaison between the hospital and managed care payers. The individual will provide written assessments of proposed managed care agreements as well as contract negotiation and support. Additional duties include but are not limited to assisting clients with payer communication and administrative issues, delivery of educational programs for clients, coordinating the development of contract models and maintaining a customer database of activity. This position will participate in client engagements in support of the project team and prepare and present client deliverables. Duties and Responsibilities: * Responsible for the engagement life cycle and its relationship to project activities while producing client ready deliverables. * Leads negotiation of provider and payer ensuring alignment with organizational goals and financial targets * Leads complex contract initiatives, including new provider network, negotiation cycles, or service expansions * Review and analyze data for contract administration - evaluate the profitability of contract renewals/existing contracts * Work with Payer Relations Team to establish a work plan, set priorities, organize tasks, resource needs and recommend appropriate methodologies, tools and resources to optimize project profitability. * Develop and maintain resource materials/tools for clarification of contracts (language templates) * Responsible for managing client expectations in line with budget and project objectives. * Assist with updates to the Contract Tracker, Contract matrices, Client Agendas and other documents used to communicate project status and updates with the clients. * Ensure annual escalators from payers are requested, validated, updated in the Contract Matrix, and shared with hospital staff. * Track contract performance post contract execution and recommend adjustments as needed (i.e, chargemaster increases, etc) * Maintain accurate documentation of any negotiations, contract versions, and final agreements * Prepare negotiation, assist with financial models, complete analysis and strategy options and recommendations for leadership * Develop negotiation strategies based on trends, regulatory requirements/guidelines, and competitive markets * Conduct detailed claims analysis to assess financial impact of proposed contract terms * Analyze contract terms, reimbursement methodologies for all negotiations * Implement best practices and process improvements for contract lifecycle management * Possess a keen understanding of managed care contracting and related initiatives, as well as the underlying systems that support those initiatives. * Identify and analyze user requirements, procedures, and problems to improve existing reimbursement and identify opportunities for improvement. * Perform detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations. * Monitor market research on reimbursement benchmarks, network adequacy, and industry trends. Develop, share, and incorporate organizational best practices into business applications. * Build and maintain strong relationships with providers, health systems, payers, and other partners * Prepare high level reports summarizing negotiation status, outcomes, financial impact and strategic recommendations * Provide strategic guidance to clients and/or leadership on trends such as value-based care, telehealth, and alternative payment models. * Manage day to day client relationships while managing client expectations in line with budget and project objectives * Assist Payer Relations Team in managing quality of the work product and interact directly with mid-level client contacts and above on engagement issues. * Ability to deliver client reports within 30 days of a client meeting. Knowledge, Skills, and Abilities: * Proven track record of achieving goals and objectives as it relates to managed care contracting * Intermediate level of analytical skills and experience * strong communication skills: ability to interact with multiple levels of clients (ie hospital/physicians/payor plans/corporate staff) * Proficient in Microsoft applications- Word/Access/Excel * Intermediate level Excel experience (pivot tables, V-lookup's, etc) * Critical thinking and problem-solving abilities. Work Experience, Education, and Certifications: * BS/BA preferred in a related field or relevant experience is desired. * Understanding of Medicare/Medicaid government contracting, reimbursement, and regulations * Healthcare experience required. * 3-5 Managed Care and/or Payer Relations experience required. * Experience working in a managed care environment for a healthcare delivery system (Professional or Facility managed care experience in this environment is sufficient). * Possess strong negotiating skills with a successful track record negotiating contracts with individuals, groups, complex systems. Travel Requirements: * Up to 50%

A NYC government agency located in Long Island City, NY is seeking a dynamic and detail-oriented Technical Writer & Process Improvement Analyst to join its team. This role blends strong documentation expertise with a keen ability to analyze and improve organizational processes. The ideal candidate will work cross-functionally with all IT teams to gather, document, and analyze current policies and procedures, identifying opportunities to enhance efficiency and effectiveness. Pay Rate Range: $32-$42 W2, depending on experience Overview: The agency is embarking on a data modernization initiative to accelerate its data strategy. During the COVID-19 pandemic, data was the life blood of the agency's response to making informed data-driven decisions and policies that directly impacts the lives of New Yorkers. These included operational data in our vaccination campaign at the Vaccine Hubs, distribution strategy throughout the city's vaccine infrastructure, as well as health equity data breaking down lab tests, positive cases, hospitalizations, deaths, and vaccination rates by age, place, and race. The agency is embarking on a data modernization initiative to move from siloed and brittle public health data systems to connected, resilient, adaptable, and sustainable systems. This initiative is not just about technology, but also about putting the right people, processes, and policies in place. The agency's modernization strategy focuses on key areas in data collection, storage, processing (including transformation, standardization, matching, deduplication), data integration and exchange, data analysis and data reporting and visualization The DMI initiative will allow the agency to build up foundational technology capabilities within the Division of Information Technology. This includes increasing capacity, knowledge, and experience with Azure cloud technologies within the broader NYC cloud and cybersecurity infrastructure and all within the context of public health. Job Duties: * Collaborate with IT teams to gather information on existing policies, processes, and systems. * Develop clear, concise, and comprehensive documentation of IT processes and policies. * Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement. * Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans. * Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders. * Design or update process diagrams using Visio or similar tools. * Maintain documentation repositories in SharePoint and ensure version control. * Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials. * Support change management initiatives by developing training materials or communication plans Qualifications and Requirements: * 3+ years of technical writing experience, preferably within IT or technical environments. * Strong understanding of process improvement methodologies. * Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio. * Comfort working with data - ability to interpret, analyze, and visualize data to support decision-making. * Strong visual communication skills for creating infographics, flowcharts, or process visuals. * Excellent critical thinking, problem-solving, and analytical skills. * Strong organizational and planning capabilities with attention to detail. * Ability to think creatively and bring innovative ideas to problem-solving. * Tech-savvy with a demonstrated ability to learn new systems and tools quickly. * Outstanding communication skills and a customer-focused mindset. Preferred Qualifications: * Experience with enterprise IT environments and service management platforms. * Familiarity with workflow mapping, documentation standards, or business process modeling tools. * Knowledge of SharePoint for document management and collaboration.

ITnova is seeking a Technical Writer & Process Improvement Analyst for an on-site position in Long Island, NY. The ideal candidate will document IT processes, analyze workflows, and develop clear, user-friendly materials that support operational efficiency. This role involves working closely with technical teams, identifying areas for improvement, creating process visuals, and maintaining documentation repositories to ensure accuracy, clarity, and alignment across the organization. Responsibilities Collaborate with IT teams to gather information on existing policies, processes, and systems. Develop clear, concise, and comprehensive documentation of IT processes and policies. Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement. Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans. Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders. Design or update process diagrams using Visio or similar tools. Maintain documentation repositories in SharePoint and ensure version control. Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials. Support change management initiatives by developing training materials or communication plans. Qualifications 3+ years of technical writing experience, preferably within IT or technical environments. Strong understanding of process improvement methodologies. Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio. Comfort working with data - ability to interpret, analyze, and visualize data to support decision-making. Strong visual communication skills for creating infographics, flowcharts, or process visuals. Excellent critical thinking, problem-solving, and analytical skills. Strong organizational and planning capabilities with attention to detail. Ability to think creatively and bring innovative ideas to problem-solving. Tech-savvy with a demonstrated ability to learn new systems and tools quickly. Outstanding communication skills and a customer-focused mindset. Preferred Qualifications Experience with enterprise IT environments and service management platforms. Familiarity with workflow mapping, documentation standards, or business process modeling tools. Knowledge of SharePoint for document management and collaboration.

Onsite/ no remote work As a Sr. Business Operations Consultant within the Operational Excellence Department, you will serve as an internal management consultant working collaboratively to achieve substantial improvement in operations by managing projects throughout the project lifecycle, collaborating with operational leaders to achieve agreements, produce actionable insights with lifecycle analytics development, and map, evaluate, design and improve processes throughout the network. You will help shape the growth of the Operational Excellence by promoting new and innovative solutionsl and expanding the department's project portfolio. Responsibilities: * Serve as a change agent and transformation leader for WMC, providing leaders, teams, and departments with a wide range of state of the art analytics solutions and process improvement methodologies in order to transform operational processes. * Oversee process assessments through observations and system reporting and prepare documents, including workflow and process flows diagrams. * Support the development of analytics solutions and visualizations to assess operational performance and drive data driven decision making.Develop a deep understanding of the organization, the primary workforce components, leadership structure and their interdependency and impacts on one another. * Collect and translate all operational business requirements to be included in future state process design. * Manage a variety of improvement and implementation projects throughout their lifecycle, balancing the priorities and needs of all stakeholders as well as those of the organization. * Lead performance improvement activities that align with the strategic direction of the WMC Health Network based on the analysis of current state operations, anticipated needs, and innovative approaches to the future. * Scope improvement initiatives, acquiring consensus & leadership support, and establishes metrics and landmarks; create and update project plans, action items, and meeting minutes. * Work closely with a variety clinical and non-clinical stakeholders across the network to better understand their departmental processes and needs and to build constructive relationships. * Work collaboratively with leaders throughout the organization to ensure the highest quality of patient services, maintain cost effective resource allocation, efficient and responsive flow of patients, information and materials, facilitating lean and highly reliable processes. * Develop unique information flow solutions to streamline information handoff. * Menotr junior members of the Operational Excellence team and help develop their skills. * Support the Operational Excellence leadership team in shaping the project portfolio. * Identify & implement ways of expanding the team skillset through learning and development opportunities and/or new software solutions to ensure the Operational Excellence team is continuously improving it's skillset for transforming the organization. Qualifications/Requirements: Experience: Minimum of 3 years of experience in Health Administration, Business Administration, Healthcare Management, Consulting or other healthcare-related field(s). Experience with Tableau / Power BI or similar data viualization software required. Education: Bachelor's degree required, Master's degree preferred. Licenses / Certifications: N/A Other: Agile skills that draw from other disciplines such as management, business administration, organization development, information technology, and computer science. Strong process mapping and visualization (Microsoft Visio). Excellent written and verbal communication with a strong drive for perfection / professionalism in delivery and presentation. Proven ability to work both independently on projects and as part of the larger team. Advanced proficiency in Microsoft Office Suite. Ability to visualize data for improvement/performance monitoring. Experience with Tableau and Power BI required.

Job Details Valhalla, NY Full-Time $75000.00 - $75000.00 Salary/year Negligible DayJoin Our Mission The Coordinator of Change Management is responsible for driving quality improvement initiatives by providing monitoring, evaluation, and support to the Detention Services department, specifically the Capital District Juvenile Detention Facility programs. As we continue to grow and expand, the Coordinator of Change Management will support the program with project management, data analytics, and change implementation to effectively support and enhance the success of our Detention team. Description Job Responsibilities Planning & Execution: Develops systematic structures with leadership to monitor and evaluate quality and appropriateness of Detention Program initiatives and service delivery. Conduct research and analyses, gather and analyze data to develop comprehensive project and operational plans, outlining stages, resources, goals, timelines, and risks. Implement these plans in a functional matrix structure, monitor change progress. adapting to changes, as necessary. Define and measure success metrics to evaluate the effectiveness of the change once it has been implemented. Maintaining documentation of all change management activities for future reference and auditing purposes. Communication: Regularly update facility and agency stakeholders on various projects progress, risks, and changes to ensure everyone is informed. Risk Management: Proactively identify potential risks and obstacles, working to devise and implement solutions or mitigations. Leading Change: Ability to influence others and move toward common goals and vision. Training and Support: Providing training and support to staff affected by the change to help them adapt. Accreditation Coordinator: Responsible for ensuring the facility maintains compliance with NYS OCFS Standards for Secure Detention Facilities and Specialized Secure Detention Facilities , State Commission on Corrections (SCOC) Minimum Standards and Regulations for Secure Juvenile Detention Facilities, Council on Accreditation (COA) and Prison Rape Elimination Act (PREA) Standards Job Requirements A minimum of 2-4 years of project management experience, leading complex, large-scale projects - Required. Experience in data analytics, nonprofit, especially in the juvenile justice or child services space, is preferred Experience working with state regulatory agencies, such as Office of Children and Family Services (OCFS), State Commission on Corrections (SCOC), and Council on Accreditation (COA) is preferred Team oriented: Comfortable working in a team environment as well as independently and possess a sense of accountability and urgency in completing assignments. Exceptional interpersonal communication skills, both written and verbal skills required. Strong technical writing skills, in writing policies, procedures, protocols, and standard operating procedures (SOPs) highly desired. Ability to clearly articulate messages to a variety of audiences. Ability to work effectively in an onsite environment. Equal Opportunity Employer Together for Youth is an equal opportunity employer and does not discriminate on the basis of age, race, creed, color, national origin, sexual orientation, military status, sex, pregnancy, gender identity or expression, disability, marital status, or any other basis covered by appropriate law. We are committed to fostering an inclusive, equitable, and accessible environment where diversity is valued and recognized as a source of strength and enrichment. We seek to attract talented people from a diverse range of backgrounds and cultures. As a federal contractor, Together for Youth will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant, Services Business Development-Regional Segments Mastercard is a global technology company in the payments industry. Mastercard Services is a key differentiator for the company, providing cutting-edge services that help our customers achieve their objectives. Focused on big ideas which are scalable in a fast-paced business environment, we are responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, our services include payments-focused consulting, loyalty and marketing programs, and data-driven analytic platforms. Mastercard Services comprises of a diverse and dynamic team of experts who enjoy working in a goal-oriented and collaborative culture. As a member of our sales team, you will be on the frontlines - building excitement and generating demand for our unique services - while partnering with solutions experts to achieve the desired end. As part of the team, you will directly contribute to our customers' success stories as well as to Mastercard's positioning as a payments services leader. We are looking for a Manager to help Mastercard reach more customers through strategic partners focusing on our payment security and Insights solutions in the North America region. We offer several solutions that help our partners grow and protect their transactions, minimize chargebacks, and leverage payments data for business and market insights. This partner ecosystem includes processors, acquirers, Fintechs, data providers, and ISVs. We also source relevant and unique solutions from vetted partner to introduce to Mastercard customers. The ideal candidate is someone who understands the payments solutions and data space very well and knows how to put together smart partnerships that can be accretive to Mastercard and our partners on the short and long terms. This position is a quota-carrying, revenue-producing role that is responsible for developing and managing channel and alliance partner relationships within the North America region. The role is responsible for executing our strategy with regional nuances for the entire partner lifecycle; new partner recruitment, partner onboarding, partner revenue activation, and partner growth. Role: * Define the desired profile of potential partners with the help of management * Research, identify, qualify and screen potential partners that align with the target partner profile * Gain qualified partners' commitment to becoming engaged and productive by formulating and conveying a compelling business proposition * Prior to finalizing contract negotiations with each partner, develop a joint business plan (including sales targets) that is aligned with the Mastercard standards and strategy * Maintain a solid pipeline of qualified prospective partners to meet established recruitment targets * Meet assigned revenue targets through sell to/sell with channel partners * Drive onboarding and activating new partners; focus on ensuring the partners' team members are enabled, equipped and motivated to sell, market, deploy and support the Mastercard offering within established timeframes * Engage Mastercard resources and stakeholders in support of partnership objectives and sales opportunities (e.g. direct sales, Product Liaisons, marketing, etc) * Manage channel pipeline and forecast reporting and track progress through the sales cycle * Drive monthly partner alignment sessions to review partners' pipelines, conduct win/loss analysis, and develop account penetration strategies to identify and build new sales opportunities * Work with high-performing and high-potential partners to develop an annual joint business plan that defines strategies and activities to meet revenue goals; review and assess plan progress in partner-facing quarterly business reviews, making changes as appropriate * Provide partner and market feedback loop to internal functions (e.g. sales, product, marketing) on tools and programs * Assist in field marketing activities (e.g. staff a trade show booth, deliver sales presentations) All about you: * Experience in the payments security and data space and familiarity with evolving customer needs and partner landscape * Experience sourcing, qualifying, screening and forming business relationships with channel partners at the CXO level * Experience managing major customer / partner relationships to make things happen, grow the pie, and maintain an excellent level of transparency, trust, and collaboration * Strong personal network within the industry * Experience developing and managing joint business planning with partners * Who you are o Strategic thinker who can quickly develop a point of view on market opportunities to focus on for each solution area and move to action o Be comfortable with a high degree of ambiguity and build-it-as-we-go mentality (if you are looking for a standard toolkit and clear direction on what to do, this job isn't for you) o Fan of working with people internally or externally. You don't shy away from approaching people you never met before to pitch what we do and you don't feel bad if you get ignored. It's part of the job. o Commercial oriented-always looking for the next mega opportunity o A great listener and collaborator who's always humble enough to keep learning from internal teams and external subject matter experts National Salary Range (Applies Regardless of Location): $139,000-$222,000 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard's security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Job Description ITnova is seeking a Technical Writer & Process Improvement Analyst for an on-site position in Long Island, NY. The ideal candidate will document IT processes, analyze workflows, and develop clear, user-friendly materials that support operational efficiency. This role involves working closely with technical teams, identifying areas for improvement, creating process visuals, and maintaining documentation repositories to ensure accuracy, clarity, and alignment across the organization. Responsibilities Collaborate with IT teams to gather information on existing policies, processes, and systems. Develop clear, concise, and comprehensive documentation of IT processes and policies. Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement. Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans. Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders. Design or update process diagrams using Visio or similar tools. Maintain documentation repositories in SharePoint and ensure version control. Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials. Support change management initiatives by developing training materials or communication plans. Qualifications 3+ years of technical writing experience, preferably within IT or technical environments. Strong understanding of process improvement methodologies. Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio. Comfort working with data - ability to interpret, analyze, and visualize data to support decision-making. Strong visual communication skills for creating infographics, flowcharts, or process visuals. Excellent critical thinking, problem-solving, and analytical skills. Strong organizational and planning capabilities with attention to detail. Ability to think creatively and bring innovative ideas to problem-solving. Tech-savvy with a demonstrated ability to learn new systems and tools quickly. Outstanding communication skills and a customer-focused mindset. Preferred Qualifications Experience with enterprise IT environments and service management platforms. Familiarity with workflow mapping, documentation standards, or business process modeling tools. Knowledge of SharePoint for document management and collaboration.