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Become A Management Services Technician

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Working As A Management Services Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $60,000

    Average Salary

What Does A Management Services Technician Do At Raytheon

* INCLUDE, BUT ARE NOT LIMITED TO: * Performs systems development analysis including trade studies, use case development, requirements definition and derivation, interface definition, requirements validation and verification.
* Works closely with internal program and external organizations to develop a strategic roadmap to recommend and implement new services that meet customer needs.
* Attends technical exchange meetings with team members and other program personnel, and represents the organization in matters pertaining to the development and delivery of requirements of assigned systems.
* Provides document review and resolves technical systems engineering and integration issues.
* Supports Task Order efforts as required for delivery of new systems or services.
* Must have the ability to manage time and resources in order to meet assigned deadlines.
* Acts as a change agent to transition from an infrastructure support model to a managed services model
* Ensure service delivery compliance with SLAs and quality
* Primary POC for Customer for all deployed managed services

What Does A Management Services Technician Do At State Street

* Provide executive management with a holistic view of program and large project execution
* Lead the development and practice of appropriate program and large project processes including governance, planning, financial controls, resource management, communications, risk and issue management, quality, procurement, and schedule management
* Work closely with the head of portfolio management to understand the program and project pipeline to ensure effective capacity management
* Work closely with the GTS CAO to maintain tight integration with financial systems and time and expense allocations
* Work with and support all aspects the GTS COO organization including Business Controls, Vendor Service Management, and Finance/Resource/Real Estate Management
* Build strong relationships across GTS including Application Development, Technology Operations, Client Experience Management, Corporate Systems, Office of Architecture, and other functional areas reporting to the CIO
* Supervise the team, optimize processes, and deliver technology solutions that enhance the breadth, depth, and effectiveness of the Program and Large Project Management Office

What Does A Management Services Technician Do At Mantech

* Responsible for establishing, implementing, and maintaining Service Delivery goals and objectives in alignment with client s strategic enterprise and business goals
* Defines Service Level Agreements (SLAs) and designs the organization (people and processes) to regularly exceed SLA requirements and continuously improve speed and quality
* Leads all aspects of service delivery organization; responsible for hiring, performance management, and leadership for an organization of 500 personnel
* Develops, coordinates, and oversees the enforcement of client s enterprise methodologies, policies, procedures, tools, guidelines and standards of operations within the service delivery organization
* Drives continuous improvement initiatives and works with client leaders to implement operational or process changes that improve efficiency and effectiveness
* Establishes and maintains delivery operations roadmap, standards and metrics which support the overall enterprise business
* Interacts with executive level clients to promote ManTech solutions and/or resolve client delivery issues
* Provides input and consultation to leadership regarding delivery services, total cost of delivery, return on investment and opportunities to utilize technology to provide business advantage

What Does A Management Services Technician Do At Tarrant County Government

* Accesses, compiles, gathers and issues requested records and user information.
* Maintains the accuracy of the charge-out system.
* Oversees transfers, processing and storage of records for semi-active storage.
* Assists in training and cross-training of new employees and other personnel.
* Maintains and secures records in accordance with established procedures in the facilities.
* Sorts and classifies material for filing and storage.
* Prepares personal activity report on a daily basis.
* Provides status of information for accurate retrieval through the use of logs and indexes.
* Performs data entry of County records involving the Enterprise Content Management (ECM) system.
* Ensures all records and content, both physical and electronic, are in compliance with federal guidelines such as HIPAA and CJIS.
* Implements quality control procedures to ensure integrity of documents, electronic images, record metadata and box content.
* Reviews and analyzes documents and enters descriptive information and other metadata into ECM system.
* Serves in the role of RMS Technical Specialist in their absence.
* Retrieves files and/or boxes per customer requests that may weigh up to 50 pounds.
* Re-files folders and/or boxes.
* Operates self-propelled elevating work platform.
*

What Does A Management Services Technician Do At Chenega Corporation

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)
* Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance on Multi
* Function Devices.
* Provide timely and courteous service with minimal support from other personnel.
* Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
* Replace toner in MFD’s when required
* Replace any call reports from the Help Desk and to manage the process through to resolution and close out.
* Undertake first line maintenance on MFD’s where possible
* To be first point of contact when printer issues are raised.
* To liaise with the Project Manager to ensure that all reporting is completed on a monthly and quarterly basis per NRC requirements.
* Ensure that all toner replacement orders are managed effectively.
* Build a positive relationship with the relevant heads of business.
* To be aware of all necessary NRC quality standards and performance measures and ensure they are adhered to

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Top Skills for A Management Services Technician

CustomerServiceSkillsServiceDeliveryPersonnelPayrollATMSafetyDataEntryWindowsServerCustomerSatisfactionPhoneCallsPurchaseInternetAdditionalServiceManagementSalesFloorTechnicalSupportStrategyInventoryControland/orCheckDepositsProjectManagement

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Top Management Services Technician Skills

  1. Customer Service Skills
  2. Service Delivery
  3. Personnel
You can check out examples of real life uses of top skills on resumes here:
  • General Manager for personal services company overseeing financial services and reports, service delivery and measuring customer satisfaction.
  • Handled all personnel responsibilities, including hiring, dismissal, and training and did all scheduling & payrolls.
  • Examined employer's payroll and time records to ascertain wages paid and time worked by each employee.
  • Separated currency, coin and check deposits that were received from banks, ATM and commercial customers providing accurate count by denomination
  • Implement installation and troubleshooting specifications for monitoring and management of Public Safety Call Center applications.

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