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Become A Management Services Technician

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Working As A Management Services Technician

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $60,000

    Average Salary

What Does A Management Services Technician Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Management Services Technician

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Management Services Technician jobs

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Management Services Technician Career Paths

Management Services Technician
Manager General Manager
Account Manager
5 Yearsyrs
Delivery Driver Service Technician Service Manager
Branch Manager
6 Yearsyrs
Team Leader Manager Senior Manager
Director Of Information
10 Yearsyrs
Office Manager General Manager
District Manager
7 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Owner/Operator Sales Consultant Recruiter
Human Resources Business Partner
10 Yearsyrs
Owner/Operator Truck Driver Field Service Technician
Information Technology Manager
8 Yearsyrs
Analyst Business Analyst Product Manager
Marketing Manager
6 Yearsyrs
Owner Driver Branch Manager
National Account Manager
8 Yearsyrs
Delivery Driver Maintenance Technician Service Manager
Office Manager
5 Yearsyrs
Service Technician Service Manager General Manager
Operations Director
9 Yearsyrs
Service Technician Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Manager Store Manager General Manager
President Of Operations
11 Yearsyrs
Store Manager Operations Manager Account Executive
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Analyst Finance Analyst Finance Manager
Sales Manager
5 Yearsyrs
Team Leader Supervisor Operations Manager
Senior Account Manager
7 Yearsyrs
Owner Maintenance Technician Operations Manager
Senior Operations Manager
9 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Store Manager District Manager Director Of Sales
Vice President, Business Development
13 Yearsyrs
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Management Services Technician Demographics

Gender

Female

51.8%

Male

46.0%

Unknown

2.2%
Ethnicity

White

77.2%

Hispanic or Latino

11.8%

Asian

8.5%

Unknown

2.0%

Black or African American

0.5%
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Languages Spoken

Spanish

53.5%

Chinese

7.0%

German

7.0%

Vietnamese

4.7%

Japanese

4.7%

French

4.7%

Tagalog

4.7%

Korean

4.7%

Galician

2.3%

Cheyenne

2.3%

Russian

2.3%

Polish

2.3%
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Management Services Technician Education

Schools

University of Phoenix

15.7%

Southern New Hampshire University

7.9%

Miami Dade College

6.7%

Michigan State University

5.6%

Ashford University

5.6%

Metropolitan State University of Denver

5.6%

Sacramento City College

5.6%

Arizona State University

4.5%

Liberty University

4.5%

Oklahoma State University

4.5%

Florida SouthWestern State College

3.4%

California State University - Fullerton

3.4%

Everest Institute

3.4%

Roosevelt University

3.4%

Henry Ford College

3.4%

Washburn University of Topeka

3.4%

University of Arkansas at Little Rock

3.4%

Middle Tennessee State University

3.4%

Duquesne University

3.4%

Boise State University

3.4%
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Majors

Business

27.7%

Computer Science

8.3%

Accounting

6.7%

Psychology

5.1%

General Studies

4.4%

Management

4.2%

Communication

3.9%

Criminal Justice

3.9%

Information Technology

3.7%

Medical Assisting Services

3.5%

Health Care Administration

3.2%

Human Resources Management

3.2%

Computer Information Systems

3.2%

History

3.0%

Liberal Arts

2.8%

Finance

2.8%

Graphic Design

2.8%

Kinesiology

2.5%

Nursing

2.5%

Marketing

2.5%
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Degrees

Bachelors

36.5%

Other

29.9%

Associate

13.5%

Masters

10.7%

Certificate

5.3%

Diploma

2.4%

Doctorate

1.1%

License

0.6%
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Full Time
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Top Skills for A Management Services Technician

CustomerServiceSkillsServiceDeliveryPersonnelPayrollATMSafetyDataEntryWindowsServerCustomerSatisfactionPhoneCallsPurchaseInternetAdditionalServiceManagementSalesFloorTechnicalSupportStrategyInventoryControland/orCheckDepositsProjectManagement

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Top Management Services Technician Skills

  1. Customer Service Skills
  2. Service Delivery
  3. Personnel
You can check out examples of real life uses of top skills on resumes here:
  • General Manager for personal services company overseeing financial services and reports, service delivery and measuring customer satisfaction.
  • Handled all personnel responsibilities, including hiring, dismissal, and training and did all scheduling & payrolls.
  • Examined employer's payroll and time records to ascertain wages paid and time worked by each employee.
  • Separated currency, coin and check deposits that were received from banks, ATM and commercial customers providing accurate count by denomination
  • Implement installation and troubleshooting specifications for monitoring and management of Public Safety Call Center applications.

Top Management Services Technician Employers

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