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Management services technician skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical management services technician skills. We ranked the top skills for management services technicians based on the percentage of resumes they appeared on. For example, 10.7% of management services technician resumes contained troubleshoot as a skill. Continue reading to find out what skills a management services technician needs to be successful in the workplace.

15 management services technician skills for your resume and career

1. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how management services technicians use troubleshoot:
  • Install, train, maintain, troubleshoot and service Access Control, CCTV, Intrusion Detection Alarm Systems.
  • Maintain customer contact through ticketing supportsystem and dispatch technicians to troubleshoot issues when remote assistance cannot be supported.

2. Service Management

Service Management is a customer-oriented approach to delivering information technology. Service Management focuses on providing a relationship with individual customers and adding value to customer assistance.

Here's how management services technicians use service management:
  • Put high performing engineering team in place to drive IT Service Management tactics forward.
  • Led the design and development of an IT Service Management metrics and reporting data warehouse.

3. Customer Satisfaction

Here's how management services technicians use customer satisfaction:
  • Increased customer satisfaction by building and maintaining strong relationships with multiple client contacts, including key decision makers and executive leadership.
  • General Manager for personal services company overseeing financial services and reports, service delivery and measuring customer satisfaction.

4. HVAC

Here's how management services technicians use hvac:
  • Assisted field technicians to perform troubleshooting of energy management systems for various commercial and residential HVAC customers.
  • Managed the IT operations for this home and commercial heating and cooling (HVAC) services provider.

5. Cisco Ios

Here's how management services technicians use cisco ios:
  • Configure Cisco Catalyst 3750 switches with Cisco IOS's, basic running configurations.
  • Resolved/handled ticketing on ServiceNow Installed/Configured/Designed/Troubleshoot Cisco Switches/Routers/HP Blades/IBM Blades/Extreme Performed Cisco IOS/CATOS software upgrade.

6. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how management services technicians use cloud:
  • Set up and maintained Cloud Backup solutions which included the installation, configuration and maintenance of backup sets.
  • Implemented and provided operations support of Data Center Cloud computing environment.

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7. Lan Wan

Here's how management services technicians use lan wan:
  • Designed, planned, installed and migrated Lucent IBM/Xylan WAN (ATM) equipment to Cisco Ethernet LAN.

8. Juniper

Juniper Networks, Inc. develops and markets networking products and software which include routers, network management software, and network security products. Many large enterprises use Juniper products and software as part of their larger networking operating management suite.

Here's how management services technicians use juniper:
  • Delivered a cohesive solution managing Cisco and Juniper firewalls and containing all IDP software.
  • Converted from Cisco to Juniper core switches/routers while overcoming the incompatibility between them.

9. ATM

ATM (Automated Teller Machine) refers to an electronic banking system that enables the customers to initiate and complete transactions without queuing for aid from the teller within the branch.

Here's how management services technicians use atm:
  • Processed every day more than 20 million bank, consumer and ATM deposit and credit checks.
  • Balanced general ledger accounts for Visa Cards, ATM and Wires.

10. Remedy

Here's how management services technicians use remedy:
  • Maintained ticket volume including research and management of customer's open and pending trouble tickets using Remedy Trouble Ticketing program.
  • Work with Remedy ticketing system.

11. Tcp Ip

Here's how management services technicians use tcp ip:
  • Supported and maintained TCP IP Protocols, IP Routing, LAN/WAN, OSI Models and Layers,
  • Install TCP IP printers, Jetadmin Telnet.

12. VoIP

Here's how management services technicians use voip:
  • Configured and supported hosted VoIP services, Digium (Asterisk) VoIP PBX, and Polycom phones.
  • Identified and resolved order specific information in Cisco VoIP system Development Specialist - Specialized in Vendor Management with Cisco VoIP/Wireless partners.

13. SQL

Here's how management services technicians use sql:
  • Performed database administration activities including database monitoring, space management, performance tuning, SQL tuning, database backup and recover.
  • Supported multiple line-of-business applications including SQL based inventory management, supply chain, shipping, accounting and server based faxing/email.

14. WAN

Here's how management services technicians use wan:
  • Worked on WAN and LAN type environments.

15. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how management services technicians use dns:
  • Full DNS server and zones configuration and functionality audit plus zone export documentation provided.
  • Troubleshoot/resolved Windows Server 2003 DNS issues affecting the accuracy of an automated network inventory application.
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List of management services technician skills to add to your resume

Management services technician skills

The most important skills for a management services technician resume and required skills for a management services technician to have include:

  • Troubleshoot
  • Service Management
  • Customer Satisfaction
  • HVAC
  • Cisco Ios
  • Cloud
  • Lan Wan
  • Juniper
  • ATM
  • Remedy
  • Tcp Ip
  • VoIP
  • SQL
  • WAN
  • DNS
  • LAN
  • OSPF
  • Customer Issues
  • BGP
  • Linux
  • TCP/IP
  • Windows Server
  • Unix
  • Inventory Control
  • VPN
  • Apple
  • Windows XP
  • SharePoint
  • RAN
  • Management System
  • SLA
  • Human Resources
  • Computer System
  • Check Deposits
  • HIPAA
  • Statistical Reports
  • PowerPoint
  • Order Preparation
  • Network Issues
  • Tivoli
  • Level Support

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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