What does a management services technician do?
Management services technician responsibilities
Here are examples of responsibilities from real management services technician resumes:
- Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
- Work with on-site technicians through Linux terminal to console into Cisco equipment.
- Used remedy ticketing system and administration for creating and assigning work order tickets.
- Perform maintenance and grooms of T1, E1, and high capacity Ethernet circuits.
- Provision data and telephony products for customer use including fiber, GPON, Ethernet and copper.
- Used the in house remedy trouble ticketing queue to document troubleshooting steps and assure prompt, proactive problem resolution.
- Verify backhaul is optimal (microwave or fiber), as well as RF equipment for a good customer experience.
- Create and configure DNS zones, web and e-mail domains, e-mail account creation, SPAM filters, exception lists.
- Perform builds, moves, adds, changes, and deletions of BGP prefix list, authentication, and configuration.
- Monitor BGP and OSPF and run show command to make sure all interface are up, and all connection are up.
- Implement Linux command line to maintain system infrastructure and administration.
- Perform training to new/junior technicians on SolarWinds / CopperEgg monitoring and troubleshooting steps.
- Maintain an impressive familiarity with ITIL management methodology including incident management, problem mitigation, change management, and configuration oversight.
- Configure and deploy new PCs, software packages, and upgrades.
- Create application packages using SMS and test in detail before installation on end users PCs.
Management services technician skills and personality traits
We calculated that 11% of Management Services Technicians are proficient in Troubleshoot, Service Management, and Customer Satisfaction. They’re also known for soft skills such as Dexterity, Organizational skills, and Physical strength.
We break down the percentage of Management Services Technicians that have these skills listed on their resume here:
- Troubleshoot, 11%
Install, train, maintain, troubleshoot and service Access Control, CCTV, Intrusion Detection Alarm Systems.
- Service Management, 10%
Put high performing engineering team in place to drive IT Service Management tactics forward.
- Customer Satisfaction, 9%
Increased customer satisfaction by building and maintaining strong relationships with multiple client contacts, including key decision makers and executive leadership.
- HVAC, 9%
Assisted field technicians to perform troubleshooting of energy management systems for various commercial and residential HVAC customers.
- Cisco Ios, 7%
Configure Cisco Catalyst 3750 switches with Cisco IOS's, basic running configurations.
- Cloud, 5%
Set up and maintained Cloud Backup solutions which included the installation, configuration and maintenance of backup sets.
Most management services technicians use their skills in "troubleshoot," "service management," and "customer satisfaction" to do their jobs. You can find more detail on essential management services technician responsibilities here:
Dexterity. One of the key soft skills for a management services technician to have is dexterity. You can see how this relates to what management services technicians do because "heavy vehicle and mobile equipment service technicians must perform many tasks, such as disassembling engine parts, connecting or attaching components, and using hand tools, with a steady hand and good hand-eye coordination." Additionally, a management services technician resume shows how management services technicians use dexterity: "performed computer hardware maintenance, troubleshot network issues, and performed remote & smart hands tasks for customers. "
Organizational skills. Another soft skill that's essential for fulfilling management services technician duties is organizational skills. The role rewards competence in this skill because "heavy vehicle and mobile equipment service technicians must maintain accurate service records and parts inventories." According to a management services technician resume, here's how management services technicians can utilize organizational skills in their job responsibilities: "created user accounts, organizational units, security groups, group policy, and set up necessary user workstation application software. "
Physical strength. management services technicians are also known for physical strength, which are critical to their duties. You can see how this skill relates to management services technician responsibilities, because "heavy vehicle and mobile equipment service technicians must be able to lift and move heavy equipment, tools, and parts without risking injury." A management services technician resume example shows how physical strength is used in the workplace: "perform physical security walkthroughs, administration of client provisioning tasks and first level support of day-to-day datacenter operations. "
Troubleshooting skills. management services technician responsibilities often require "troubleshooting skills." The duties that rely on this skill are shown by the fact that "heavy vehicle and mobile equipment service technicians must be familiar with diagnostic equipment to find the source of malfunctions." This resume example shows what management services technicians do with troubleshooting skills on a typical day: "provided troubleshooting and maintained the building management system and each of its componentsincluding the signal transmission lines. "
Mechanical skills. A commonly-found skill in management services technician job descriptions, "mechanical skills" is essential to what management services technicians do. Management services technician responsibilities rely on this skill because "heavy vehicle and mobile equipment service technicians must be familiar with engine components and systems and know how they interact with each other." You can also see how management services technician duties rely on mechanical skills in this resume example: "installed a total wireless surveillance (divitel) camera system for 911 performed fiber optic unicam mechanical splice. "
The three companies that hire the most management services technicians are:
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Compare different management services technicians
Management services technician vs. Noc technician
A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
There are some key differences in the responsibilities of each position. For example, management services technician responsibilities require skills like "service management," "customer satisfaction," "hvac," and "plumbing." Meanwhile a typical noc technician has skills in areas such as "customer service," "network operations," "switches," and "technical support." This difference in skills reveals the differences in what each career does.
Noc technicians tend to make the most money working in the professional industry, where they earn an average salary of $56,227. In contrast, management services technicians make the biggest average salary, $80,902, in the technology industry.On average, noc technicians reach similar levels of education than management services technicians. Noc technicians are 4.4% less likely to earn a Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.Management services technician vs. Technician
Technicians are skilled professionals who primarily work with technology in different industries. They are knowledgeable about the technical aspects of the various items they work with. They are usually working with electricity or with technological advancements. Technicians may be assigned to do the construction of equipment or materials related to their field of study. They may also be assigned to conduct diagnostics and other maintenance activities to ensure that the equipment works properly. Technicians may also be required to conduct basic repairs in case of problems. It is important that technicians have good analytical skills and decision-making skills.
In addition to the difference in salary, there are some other key differences worth noting. For example, management services technician responsibilities are more likely to require skills like "troubleshoot," "service management," "customer satisfaction," and "cisco ios." Meanwhile, a technician has duties that require skills in areas such as "patients," "customer service," "patient care," and "hand tools." These differences highlight just how different the day-to-day in each role looks.
On average, technicians earn a lower salary than management services technicians. Some industries support higher salaries in each profession. Interestingly enough, technicians earn the most pay in the telecommunication industry with an average salary of $46,660. Whereas management services technicians have higher pay in the technology industry, with an average salary of $80,902.In general, technicians achieve lower levels of education than management services technicians. They're 5.6% less likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.Management services technician vs. Field technician
A field technician is responsible for providing technical and maintenance support for the customers by area visits. Field technicians' duties include diagnosing technical problems, replacing malfunction components, upgrading systems for efficiency, running equipment tests to ensure stability, creating draft reports of performed processes, utilizing vehicles and other tools safely, following client's specifications on operating equipment, and adhering to the safety standards. A field technician must have excellent communication and decision-making skills, as well as extensive knowledge of the technological industry.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from management services technician resumes include skills like "troubleshoot," "service management," "cisco ios," and "plumbing," whereas a field technician is more likely to list skills in "customer service," "ladders," "test equipment," and "hand tools. "
Field technicians earn the best pay in the energy industry, where they command an average salary of $41,076. Management services technicians earn the highest pay from the technology industry, with an average salary of $80,902.When it comes to education, field technicians tend to earn lower degree levels compared to management services technicians. In fact, they're 5.5% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.Management services technician vs. Technology services specialist
Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.
Even though a few skill sets overlap between management services technicians and technology services specialists, there are some differences that are important to note. For one, a management services technician might have more use for skills like "troubleshoot," "service management," "cisco ios," and "plumbing." Meanwhile, some responsibilities of technology services specialists require skills like "customer service," "technical support," "technical service," and "patients. "
In general, technology services specialists earn the most working in the manufacturing industry, with an average salary of $71,116. The highest-paying industry for a management services technician is the technology industry.In general, technology services specialists hold similar degree levels compared to management services technicians. Technology services specialists are 0.0% less likely to earn their Master's Degree and 0.4% more likely to graduate with a Doctoral Degree.Types of management services technician
Updated January 8, 2025
