Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.
Position Overview
Under the direction of the Director of Medicaid, the Medicaid Care Manager Team Lead ensures that staff adhere to the Medicaid contractual requirements, policies and procedures, and workflows established to manage the vulnerable Medicaid population.
The Medicaid Care Manager Team Lead manages the daily activities of the Medicaid team (Care Managers and Care Management Associates) to ensure quality outcomes in the delivery of member-centered case management including reduction in emergency room visits and hospital admissions, improved member satisfaction, improved member health, and cost effectiveness.
Work Shifts
9:00 A.M - 5:00 P.M
Duties & Responsibilities
Provide clinical guidance and supervision to assigned Care Managers and clinical support staff to promote efficient and effective delivery of care management services
Supervise day to day activities to make certain that case management services are provided in accordance with clinical guidelines, established processed and MetroPlusHealth organizational standards.
Supervise the entire care management workflow including case referrals, assignments, interventions and goal setting, follow-up/follow-through activities, documentations, and escalations.
Ensure care management activities are conducted in a safe, efficient, and effective manner to promote continuity and quality of care.
Review, develop and modify day to day workflows to ensure timely follow up.
Perform ongoing quality review of cases to ensure accuracy and compliance.
Evaluate and document staff performance; coach staff to improve both quality and quantity of skills attaining optimal performances.
Utilize data to track, trend and report productivity and outcome measures, work with the management team to implement necessary improvement strategies.
Coordinate Interdisciplinary Care Team rounds with providers, care managers and care management associates, this include scheduling meetings, identifying members for presentation, and ensuring completion and documentation of follow up activities.
Collaborate Behavioral Health to develop strategies and best practices that lead to desired goals and objectives for members who are co-managed.
Use expert verbal and non-verbal communication skills to motivate and gain co-operation of members and their caregivers.
Resolve issues and mitigate conflict encountered during daily operations, appropriately escalate issues to the Director of Medicaid
Identify and report potential risk, operational opportunities, and barriers encountered.
Conduct monthly audits for the purpose of departmental/organizational reporting and providing formal feedback to case management staff.
Create and submit operational weekly/monthly/quarterly reports.
Work with the leadership team to develop and implement ongoing training and development efforts.
Actively participate in staff training and meetings.
Encourage regular communication and inform staff of relevant departmental and organizational updates.
Develop and maintain collaborative relationships with clinical providers, facility staff and community resources.
Ensure staff comply with orientation requirements, annual and other mandatory trainings, organizational and departmental policies, and procedures.
Perform other duties as assigned by Director.
Minimum Qualifications
Bachelor's Degree required, Master's in nursing preferred.
A minimum of 5 years of Care Management experience in a health care and/or Managed Care setting required.
Minimum of 2 years managerial/leadership experience in a Managed Care and/or healthcare setting required.
Proficiency with computers navigating in multiple systems and web-based applications.
Must know how to use Microsoft Office applications including Word, Excel, and PowerPoint and Outlook.
Ability to proficiently read and interpret medical records, claims data, pharmacy and lab reports, and prescriptions required
Valid New York State license and current registration to practice as a Registered Professional Nurse (RN) Issued by the New York State Education Department (NYSED).
Integrity and Trust
Customer Focus
Functional/Technical Skills
Confident, autonomous, solution driven, detail oriented, nonjudgmental, diplomatic, resourceful, intuitive, dedicated, resilient and proactive.
Strong verbal and written communication skills including motivational coaching, influencing, and negotiation abilities.
Holds themselves to high standards of excellence
Time management and organizational skills.
Strong problem-solving skills.
Ability to prioritize and manage changing priorities under pressure.
Ability to work closely with member and caregiver.
Ability to form effective working relationships with a wide range of individuals.
#MPH50
#LI-Hybrid
Benefits
NYC Health and Hospitals offers a competitive benefits package that includes:
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
Loan Forgiveness Programs for eligible employees
College tuition discounts and professional development opportunities
College Savings Program
Union Benefits for eligible titles
Multiple employee discounts programs
Commuter Benefits Programs
$87k-141k yearly est. 1d ago
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Operations Manager- EDI/ Customer Service
Executive Profiles, Inc.
Manager job in New York, NY
JOB TITLE: Operations and Logistics Manager / EDI Operations Coordinator
Salary: $90,000+
A leading fashion company located in New York City offering a hybrid schedule is seeking an Operations Manager/EDI to become a vital part of our team. The ideal candidate will be responsible for optimizing operations, and managing and processing customer orders, EDI, and NuOrder ensuring accurate and timely order processing into our system and managing all channel of distribution
Responsibilities
- Collaborate all information with Sales teams to track orders and shipment status
- Analyze and review Open Order Reports to maintain efficiency.
- Manage and follow up on Bulk Orders and identify ATS opportunities,
-Work with Sales communicating any discrepancies or
- Ensure timely release of orders within the current shipping window.
- Monitor the status of inbound shipments and factory orders.
- Issue Return Authorizations (RAs) and Return to Vendor (RTVs).
- Provide Proof of Delivery (POD) and Bill of Lading (BOL) documents to international customers.
- Oversee the allocation of incoming shipments and goods.
- Maintain clear communication with the warehouse team.
- Handle Charge Backs and Credit Memos.
- Receive EDI transfers and ensure compliance.
- Generate and review the open pick ticket report.
-Follow up on back orders to ensure customer satisfaction.
SKILLS:
Comprehensive knowledge of EDI data structures
Knowledge of business transaction lifecycles
Knowledge of ERP Software, NuOrder, and B2B Platforms is a plus
Strong verbal and written communications skills
Able to troubleshoot problems
Strong attention to detail
$90k yearly 4d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Manager job in New York, NY
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here (**************************************************************
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
+ An experienced ServiceNow developer.
+ You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
+ You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
+ You are someone that is process oriented and prefers order over chaos.
+ You are comfortable asking for help from peers and Subject Matter Experts
+ Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
+ Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
+ Manage all aspects of project delivery and solution delivery
+ Lead and manage the implementation project team
+ Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
+ Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
+ Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
+ Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
+ Strong background working with Enterprise Software companies and/or Consulting companies
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
+ As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Basic Qualifications
+ Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
+ Minimum 3 Years' experience in JavaScript or related application development
+ Completed Certification - ServiceNow Certified System Administrator (CSA)
+ Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
+ PMP or CSM certification
+ Strong interpersonal skills, customer centric attitude
+ Proven team player and team builder
+ Strong organizational and analytical skills
+ Familiarity with SaaS deployments and its supporting architecture
+ A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
+ ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
+ Proven ability to build, manage and foster a team-oriented environment
+ Proven ability to work creatively and analytically in a problem-solving environment
+ Desire to work in an information systems environment.
+ Excellent communication (written and oral) and interpersonal skills.
+ Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$100.5k-245k yearly 4d ago
Diamond Jewelry Sales Consultant / General Manager
R ÊVe Diamonds
Manager job in New York, NY
Rêve Diamonds - International Diamond Jewelry Brand
Rêve Diamonds is a leading bespoke fine jewelry house specialising in exceptional engagement rings, high-value diamonds, and handcrafted diamond jewelry. Founded in London, UK in 2013, we operate three international showrooms in Mayfair (London), 5th Avenue (New York), and Beverly Hills (Los Angeles). From these locations, we serve a global clientele who value discretion, expertise, and uncompromising quality.
As part of our continued growth, we are seeking an experienced Diamond Jewelry Sales Consultant to take on a General Manager-level role in NYC, overseeing sales performance, client relationships, and day-to-day showroom operations. For the right candidate, this position offers significant responsibility, long-term progression, and occasional international travel between our locations.
This role is ideally suited to a driven, highly organised jewelry professional with strong leadership qualities, deep product knowledge, and a passion for delivering world-class client experiences.
The Role
You will act as a senior ambassador for Rêve Diamonds, shaping the client journey both in-store and remotely while supporting the operational and commercial success of the business. This is a hands-on role requiring autonomy, initiative, and a strong commercial mindset.
Key Responsibilities
Build, manage, and nurture high-value client relationships (clienteling)
Lead and exceed individual and showroom sales targets and KPIs
Manage enquiries across in-person, email, phone, and digital channels
Confidently handle transactions across a wide range of values
Maintain impeccable showroom presentation and merchandising standards
Support operational oversight, scheduling, and reporting
Collaborate with international teams and management
Represent the brand during occasional international travel as required
The Ideal Candidate
Proven experience in fine jewellery or high-value luxury sales
Strong knowledge of diamonds, gemstones, and bespoke jewelry
Confident working independently with a proactive, solution-led approach
Professional, polished, and client-focused at all times
Highly organised with excellent attention to detail
Flexible, resilient, and commercially minded
Excellent spoken and written English
Preferred (but not required) Qualifications
FGA, DGA
GIA Graduate Gemmologist / Graduate Diamonds
Accredited Jewellery Professional or equivalent
What We Offer
Competitive salary
Regular performance reviews and clear progression opportunities
Exposure to international markets and high-profile clientele
Comprehensive product and brand training
A dynamic, supportive, and ambitious working environment
20 days annual leave plus bank holidays
Joining Rêve Diamonds means becoming part of a growing international brand where craftsmanship, integrity, and client experience are paramount. Our recruitment process includes an initial call, in-person interview, and practical assessments to ensure the right long-term fit.
If you are ready to take the next step in your jewellery career and play a key role in an international luxury business, please submit your CV and a brief cover letter outlining your experience and interest.
$89k-139k yearly est. 1d ago
Studio Manager
WTHN
Manager job in New York, NY
At WTHN, we believe acupuncture and Traditional Chinese Medicine should be accessible to all - unlocking transformative healing for the body, mind, and spirit. Our values guide how we show up every day, creating a consistent and exceptional experience for both our team and our clients as we grow.
We offer acupuncture, cupping and ear seeding services as well as a curated wellness boutique. Our studios are a beautiful healing oasis where our clients come to escape and heal.
THE ROLE OVERVIEW
The WTHN Studio Manager role is designed for an experienced manager and enthusiastic people leader. This role will be responsible for overall performance of our Noho location excellence in operations, Best in Class hospitality, and revenue growth while cultivating a high-performing team, loyal community of members and collaborative culture.
This role is expected to be fully present on the ground in the Studio working with all team members. The role may require working some non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays. This role will report directly to the Director of Field Operations.
THE RESPONSIBILITIES
Own store revenue, expense, and margin targets providing regular updates to leadership and building a holistic business plan including retail and treatments.
Own new studio opening and ramp up from the ground up, collaborating with marketing and through local networking, flyering, partnerships and in-studio event execution
Monitor, analyze, and take tangible action on KPIs to identify areas for improvement and develop action plans to drive operational efficiency, productivity, and meet + exceed financial goals.
Deliver exemplary client experience through demonstrating exceptional hospitality and cultivate a team of hospitality stars.
Oversee the performance and development of all employees, including daily and weekly accountability, performance evaluations, regular coaching, and training helping to support growth of top-talent.
Foster a culture of excellence, teamwork, and continuous learning and improvement within the Studio team across clinical staff, facilities, and front of house.
Maintain strict HIPAA compliance throughout the studio and hold the team accountable to HIPAA standards and policy.
Own the staff schedule adhering to local laws and optimizing short- and long-term schedule execution.
THE QUALIFICATIONS
3-5 years in a management position, ideally in a comparable personal care service business, including multi-role management with experience in business networking.
Hands-on leader who thrives spending time on the floor while providing strategic, in-the-moment guidance.
Excellent interpersonal skills, thrives on making personal client connections and finding ways to lift up other people's day and set the tone in a positive way in the studio
Strategic thinker with ability to connect the studio goals to daily actions
Obsessed with details and upholding operational policies and procedures to optimize performance and ensure consistent client experiences.
Able to prioritize tasks on a daily, weekly, monthly and quarterly basis while pivoting to the needs of the business.
Willing to work non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays
Passionate about health, wellness and helping others lead their healthiest lives through acupuncture and wellness products
WTHN VALUES
Lead with empathy
We create a space for all to be seen, heard, understood and appreciated. Our environment is welcoming, non judgmental, authentic and grateful.
Empower with education
Empowering ourselves, our clients and the world through continuous learning and sharing about acupuncture and TCM. Learn something new, or share your knowledge with a client or other team member every day.
Details make the difference
We take great care in the environment and approach every interaction as an opportunity to lift someone's day. Studio design, cleanliness, hospitality touchpoints and personal interactions set us apart.
(Healing) freedom within a framework
We ensure individuality and space to create healing magic while providing policies, practices and guidelines to deliver consistency and quality of experience for all clients and studios.
Feedback Fuel
We commit to improving our individual skill sets, celebrating wins and creating a safe place to solve issues and voice concerns. Positive and constructive feedback are essential to our growth & happiness.
A collaborative community
We all work together proactively to help each other, our clients and WTHN succeed. We thrive on creating long-lasting and fulfilling relationships.
The role may require working some non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays.
WTHN Perks!!
Complimentary monthly staff acupuncture and herbs
35% off all retail products
15% off services and products for limited family & friends
401K
Hourly Base Pay
Product commission
Membership and Package Commission
$65k-126k yearly est. 1d ago
Operations Manager
Bossbites Inc.
Manager job in Red Bank, NJ
Frozen Pizza CPG | Retail-Focused
Reports to: Co-Founder
Type: Full-time
The Operations Manager will lead end-to-end operational execution for a fast-growing frozen pizza brand selling into regional and national retail. This role owns demand planning, manufacturing coordination, cold-chain logistics, inventory management, and retail service levels, ensuring product availability, cost discipline, and operational excellence as the business scales.
This position requires strong cross-functional collaboration with Sales, Finance, Brokers, Co-Manufacturers, and 3PL partners to support retail growth while protecting margins and service levels.
Key Responsibilities
Demand Planning & Sales Alignment
Own SKU-level demand forecasts by retailer, region, and time period
Incorporate promotional activity, new item launches, and seasonal trends
Partner with Sales and Brokers to align forecasts and mitigate risk
Translate forecasts into executable production and inventory plans
Manufacturing & Co-Manufacturer Management
Lead production planning and scheduling with co-manufacturing partners
Ensure ingredient and packaging availability aligned to production plans
Monitor quality, yields, and adherence to food safety standards
Proactively manage capacity constraints, changeovers, and lead times
Support commercialization of new products and packaging formats
Cold Chain Logistics & Distribution
Manage frozen warehousing and fulfillment partners (3PLs)
Coordinate frozen transportation (FTL/LTL)(work with logistics team)
Ensure temperature compliance and cold-chain integrity
Optimize logistics network and freight costs as distribution expands
Inventory & Shelf-Life Management
Maintain optimal inventory levels by distribution center and retailer
Manage lot control, FIFO, and expiration date compliance
Minimize shrink, write-offs, and obsolete inventory
Balance service levels with working capital efficiency
Retail Operations & Service Excellence
Oversee order fulfillment accuracy and OTIF performance
Ensure compliance with retailer routing guides and operational requirements
Manage shortages, substitutions, and service issues
Monitor and resolve retailer chargebacks and deductions
Support retail launches, promotions, and resets from an ops perspective
Cost & Margin Management
Track and manage COGS, freight, and warehousing expenses
Support pricing strategy and promotional margin analysis
Identify cost-reduction and efficiency opportunities
Partner with Finance to forecast and manage operational budgets
Systems, Process & Scalability
Develop and document SOPs for forecasting, ordering, and fulfillment
Improve data visibility and reporting across operations
Support ERP, planning, or inventory system implementation
Contribute to S&OP processes as the organization matures
Qualifications
5+ years of experience in CPG operations, supply chain, or manufacturing
Experience with frozen or refrigerated foods strongly preferred
Proven experience supporting retail customers (regional or national)
Hands-on experience managing co-manufacturers and 3PLs
Strong analytical skills (Excel/Sheets; (Promomash, Netsuit, ERP experience a plus)
Ability to manage multiple priorities in a fast-paced environment
Core Competencies
Retail service mindset with strong attention to detail
Structured, proactive, and solutions-oriented
Strong communicator across internal and external stakeholders
Comfortable operating in a scaling, high-growth environment
Results-driven with a focus on execution and accountability
Compensation
Salary Range 150k-200k
Equity
Benefits
$80k-128k yearly est. 4d ago
Product Operations Manager
Loanbud
Manager job in New York, NY
Employment Type: Full-Time Salary Range: $120,000 - $155,000, commensurate with experience LoanBud is a rapidly expanding financial technology platform dedicated to SBA financing, connecting entrepreneurs to a nationwide network of lenders. We build software and processes that remove friction from small-business lending and help entrepreneurs move faster, with greater certainty, through complex financing decisions.
Position Overview
LoanBud is hiring a Product Operations Manager to sit at the intersection of product vision, execution, and quality. This role is responsible for translating C-suite product vision into clear requirements, ensuring exceptional product quality through rigorous QA, and continuously improving user journeys across internal tools and customer-facing software.
This is a hands-on role for someone who thrives in the details-someone who can test, validate, and refine software for long periods without losing focus. You will play a critical role in ensuring that every release is clearly defined, thoroughly tested, well-documented, and successfully rolled out to teams of 50+ users.
Key Responsibilities
Product Requirements & PRDs
• Translate leadership vision and business needs into clear, structured Product Requirement Documents (PRDs).
• Define workflows, edge cases, constraints, success metrics, and acceptance criteria.
• Maintain a clear source of truth for product requirements and decisions.
Jira Ticketing & Delivery Support
• Break PRDs into well-scoped Jira tickets with detailed acceptance criteria.
• Maintain backlog clarity, ticket hygiene, and sprint readiness.
• Act as the day-to-day bridge between Product, Engineering, and Operations.
Quality Assurance (QA) & Testing
• Own end-to-end QA across features, releases, and workflows.
• Create and execute test plans, test cases, and regression testing procedures.
• Perform deep, methodical testing across long sessions, identifying edge cases and inconsistencies.
• Ensure features are production-ready before release-not after issues surface.
UX & User Journey Optimization
• Continuously review and optimize user journeys across internal and external tools.
• Identify friction points, unclear flows, and usability issues.
• Partner with Design and Engineering to improve clarity, efficiency, and adoption.
Implementation & Internal Rollouts
• Lead readiness and rollout efforts for new features and systems across teams of 50+ users.
• Coordinate training, documentation, and internal communications ahead of launches.
• Ensure new functionality is understood, adopted, and used correctly.
Documentation & Enablement
• Create and maintain product documentation, SOPs, release notes, and internal guides.
• Capture recurring questions and convert them into durable documentation.
• Ensure Credit, Operations, and Customer-facing teams are prepared for product changes.
Customer & Support Mindset
• Approach product work with a customer-success and support-oriented mindset.
• Reproduce reported issues and investigate root causes.
• Feed real-world usage insights back into product improvements.
Requirements
• 5+ years in Product Operations, Product Delivery, Technical Business Analysis, or similar roles.
• Proven experience writing PRDs, Jira tickets, and acceptance criteria.
• Demonstrated ability to perform deep, sustained QA testing with extreme attention to detail.
• Experience rolling out new software or systems to teams of 50+ users.
• Strong understanding of UX principles and user journey optimization.
• Comfortable working closely with developers and understanding system behavior (no coding required).
• Excellent written and verbal communication skills.
• Highly organized, methodical, and reliable.
Nice to Have
• Experience in fintech, lending, or regulated software environments.
• Prior customer support or customer success experience.
• Experience coordinating UAT, releases, or internal change management.
• Background working in fast-growing startups or scale-ups.
Be Part of Our Growth Story
Join LoanBud and help build software that works-cleanly, reliably, and at scale. Your work will directly improve product quality, internal efficiency, and user experience, while advancing our mission to empower entrepreneurs to gain access to the capital they need to grow.
$120k-155k yearly 4d ago
General Manager - Luxury Residential Building
Advice Personnel 3.8
Manager job in New York, NY
An industry-leading, vertically integrated real estate firm is seeking a General Manager to take the helm of a modern 900-unit rental community, encompassing a mix of market-rate and affordable residences. The ideal candidate will bring proven leadership and operational expertise in managing large-scale residential portfolios, with a strong background in mixed-income property management.
Responsibilities:
Serve as the face of the property, ensuring every resident interaction reflects the highest level of professionalism and hospitality.
Lead community engagement initiatives, oversee events, and foster a welcoming environment for all residents.
Direct the daily operations of the property, encompassing all residential, amenity, and common areas.
Provide strong leadership for the on-site team by setting clear goals, delivering performance reviews, approving time off, and ensuring compliance with company policies.
Support hiring, onboarding, and continuous staff training.
Supervise all maintenance operations, including vendor procurement, contract negotiation, and ongoing vendor relationships.
Conduct regular building inspections and promptly address any maintenance, safety, or compliance concerns.
Ensure full adherence to building codes, safety regulations, and city/state housing requirements.
Oversee emergency preparedness planning, participate in safety drills, and maintain accurate compliance documentation.
Partner with accounting and finance teams to manage annual budgets, track operating expenses, and identify opportunities for cost efficiencies. Support timely and accurate financial reporting and variance analysis.
Collaborate with the leasing team to oversee renewals, move-ins, terminations, and negotiations.
Manage compliance and reporting for mixed-income and rent-regulated units in accordance with NYC housing programs.
Spearhead operations for new property development, including coordination during lease-up, stakeholder communication, vendor onboarding, and transition activities.
Act as the point of contact for ownership, legal counsel, and external partners regarding insurance, arrears, and other property-related matters.
Requirements:
12+ years managing large residential properties, including ultra-luxury and mixed-income communities, with at least 5 years in a senior management capacity.
Experience with NYC affordable housing compliance.
Experience leading high-performing teams and overseeing all aspects of property operations.
Proficiency in Yardi and strong financial and budget management skills.
Excellent resident relations, communication, and vendor management abilities.
Commitment to operational excellence, safety, and superior service standards.
Salary Range: $175,000 - $200,000 plus bonus and comprehensive benefits.
The above salary range represents Advice's good faith and reasonable estimate of the possible base compensation range at the time of posting and is not reflective of the total compensation package, which may also include benefits, equity, and other non-cash incentives.
Please send your resume for immediate consideration to: nlipari@adviceny.com
If you are not interested in this specific opportunity, but know of someone who might be, please share this ad with that individual. Referrals are always greatly appreciated.
Advice Personnel
*Celebrating over 40 years as New York's trusted boutique executive recruiting & staffing firm
$175k-200k yearly 5d ago
Operations Manager
Theprintspace
Manager job in New York, NY
Operations Leader , E-Commerce Fulfillment & Logistics
Type: Full-time, On site
We are looking for a senior operations leader who enjoys taking ownership of complex, high-variance fulfillment systems and making them predictable, resilient, and scalable.
This role sits at the intersection of production, logistics, people, and software in the fast-growing world of social commerce.
At theprintspace, we run high-volume, high-quality e-commerce fulfillment for artists and creators selling directly to their audiences via social commerce. We operate production centres in London, Düsseldorf, and New York, and manage both the storefronts and fulfillment for the creators we work with.
We are looking for a senior operations leader who is comfortable owning a complex, fast-moving system: production, dispatch, logistics, people, and workflows, particularly under peak demand.
The role :
As Senior Operations Manager, you will own and run day-to-day operations at our Brooklyn facility, while actively improving the systems that underpin them.
This is a hands-on leadership role. You will be expected to be close to the work, close to the data, and close to the team while designing processes that scale.
You will be responsible for:
Production operations, including fine art prints and printed apparel
(Giclée, C-Type, DTG)
Dispatch, shipping, and logistics
Stock control and inventory accuracy
Quality control and defect reduction
Workflow design, optimisation, and scaling
Team leadership and coordination, including:
A current full-time team of 5, increasing to 8 within the next 6 weeks
Up to 30 short-term workers during peak periods
Operating Environment (Important) :
This role is best suited to someone who enjoys turning variability into repeatable systems.
We process ~500 orders per day on average, with significant spikes during major sales events.
Most production activity runs between 8am and 6pm, with intensity increasing during peak periods.
Order volume can change rapidly so calm, methodical decision-making under pressure is essential.
We build and maintain our own internal production software. This is actively being improved, and you will work closely with our systems and product teams to refine workflows and tooling based on real operational needs.
What Success looks like :
In this role, success means:
Orders flow through production and dispatch predictably, even under load
Quality issues are caught early and reduced over time
The team understands the system, not just the tasks
Peak periods feel controlled, not chaotic
Processes improve continuously, based on evidence rather than instinct
Your performance will be judged on clear KPIs tracked through our software that relate to production accuracy, efficiency, and adherence to our client SLAs.
Growth Opportunity :
We are growing quickly and plan to triple our U.S. workforce over the next 12 months.
We are not hiring just for today's requirements. We are looking for someone who can demonstrate:
Strong systems thinking
Ownership mentality
The ability to diagnose problems, test solutions, and measure outcomes
A desire to take on greater responsibility as the organisation scales
As we build out our U.S. senior management team, this role has clear scope to grow.
$80k-128k yearly est. 3d ago
Operations Manager
The Interfaith Center of New York
Manager job in New York, NY
INTERFAITH CENTER OF NEW YORK INC (ICNY)
Operations Manager
NOTE: to be considered, please email your resume and attach a cover letter to *************************.
The Interfaith Center of New York (ICNY) works to overcome prejudice, violence, and misunderstanding by activating the power of the city's grassroots religious and civic leaders and their communities. Our goal is to create understanding and respect among the city's immigrant and grassroots religious leaders and their communities, as well as to encourage civic participation. Together, we address the city's shared social concerns. For further information, go to *************************
Job Summary
Skills and Experience: The Operations Manager should have experience in office management/administration. He/she/they should have the ability to manage multiple assignments under deadlines, take direction from supervisor and senior colleagues alike, take independent action/initiative when appropriate, and be comfortable working in a small office environment. The ideal candidate should have strong organizational and editing skills, a strong working knowledge of Microsoft Office (Word, Outlook, SharePoint, and Excel), familiarity with Salsa or similar CRM database solutions, familiarity with social media platforms and other online systems/platforms (design platforms like Adobe/Canva would be a plus), familiarity with managing and troubleshooting software and computer equipment and experience interacting with technology providers, experience assisting departments such as finance and HR, as well as experience with sending large mailings and dealing with vendors. Reliability, attention to detail, ability to work effectively under deadline pressure, and a deep respect for religious/cultural diversity are all a must. This position reports to the Director of Development. The is below, and the candidate will be asked to review existing processes for the purpose of suggesting improvements and implementing changes for the benefit of the role and the organization.
Hours: Full-time, 40 hrs/wk, Monday - Thursday in office, Friday option to be remote
Salary: 54,000 - 58,000
Start Date: January 5, 2026
Benefits: Medical and Dental
Operations Manager Job Description
(i) Act as first point of contact for organization, e.g. offer reception duties such as answering the phone, welcoming guests, keep public areas guest-ready, and replying to public's request for information
(ii) Oversee annual audit by acting as liaison to accounting consultant, staff, and auditors
(iii) Identify and implement ways to improve systems including communications -internal and external, data collection and tabulation, and general office flow
(iv) Improve organizational database use and capacity
(v) Use social media and eblasts to increase engagement and volume of engagers/subscribers
(vi) Create and update a rapid response/text blast for our migrant advocacy work
(vii) Oversee re-grants to include soliciting reports and organizing invoicing and payments
(viii) Maintain vendor relationships e.g. water fountain provider, printer company, landlord
(ix) Track and update office inventory, place orders as needed for day-to-day needs and events e.g. conferences or meetings
(x) Facilitate staff meetings and send reminders in follow up
(xi) Maintain and update website (e.g. adding and removing events, adding sliders and popups, updating the news sections and changes e.g. board and staff additions
(xii) Create monthly newsletters (listing of events with images) and one-off eblasts for fundraising, ICNY events, or rapid responses and pertinent announcements using Salsa HQ
(xiii) Coordinate and update staff calendar
(xiv) Monitor mailboxes on site and at post office
(xv) Maintain insurance policies (e.g. board, health) and stay up to date with NY State Laws
(xvi) Monitor expenses and create outgoing payments/reimbursements using online banking
(xvii) Post on social media channels and monitor for reposts, replies, or other actions as needed
(xviii) Record and track incoming donations (in Salsa CRM), create and file acknowledgement letters in collaboration with ED or DD, pending level of gifts received.
(xix) Reserve meeting rooms, organize catering, and oversee printed materials for
meetings/events including four board meetings per year
(xx) Onboard and off-board interns and employees as needed e.g. server access, handbook
(xxi) Assist with 600+-piece mailings 2x a year for year-end Appeal and mid-year Gala
(xxii) Attend events at times after hours or offsite to help with check in and on-site coordination
(xxiii) Take on occasional projects(past examples include overseeing the website's redesign with outside consultants, helping with a database update, and moving items out of a storage unit)
The ideal candidate will possess a combination of skills, experience, and passion in the following areas:
Experience in office management/administration and project management
Outstanding organizational skills for both big picture planning and small details
Strong working knowledge of Microsoft Office is essential
Strong working knowledge of Salsa or similar database solutions
Familiarity with social media platforms and online systems
Familiarity with managing and troubleshooting software and computer equipment and experience interacting with technology providers
Familiarity with design applications like Adobe and Canva preferred
Strong interpersonal skills and a good sense of humor -- comfortable working in a small office environment, and managing relationships with vendors
Effective multi-tasker -- able to manage multiple priorities under deadlines
Able to take direction from supervisor and senior colleagues, and take independent action/initiative when appropriate
Reliability, attention to detail, consistent follow-through on commitments, and an ability to work effectively under deadline pressure
Deep respect for religious/cultural diversity
To apply send a current resume and cover letter to ************************* with “Office Manager” in the subject line of your email. Applications must include a cover letter as an attachment for consideration.
$80k-128k yearly est. 2d ago
Operations Manager
Foundrae
Manager job in New York, NY
WHO WE ARE:
The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values.
The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one's own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.
WHO WE ARE LOOKING FOR: Operations Manager
POSITION SCOPE:
We are seeking an Operations Manager to act as the point person for maintaining and supervising all the inbound/outbound merchandise, inventory management, order processingand the maintenance and organization of back of house and supply areas. Additionally, this role will supervise maintenance and cleaning operations. The Operations Manager will oversee a Coordinator and collaborate with Corporate Office to streamline operational logistics and procedures to ensure an elevated customer experience and store ease-of-use.
Inventory Management:
Participate in inventory cycle counting and use active problem solving to investigate discrepancies.
Monitor negative on hand and open transfers.
Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets.
Maintain accurate vault organization and consistently spot check inventory trays to ensure accuracy of product storage both in the vault and on the floor.
Monitor internal inventory movement via transfers.
Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to sales floor.
Ensure timely communication with management and sales team regarding new arrivals and product replenishment.
Monitors the After Sales, Before Sales and product return processes.
Maintenance
Identify store maintenance issues, lighting concerns, cleaning, and security. Work closely with Corporate to report, catalogue, prioritize and resolve areas that impact store structural function and image.
Shipping and Receiving
Ensure merchandise and supply deliveries are accurate, verifying all quantities shipped / received match corresponding documentation for all incoming / outgoing shipments.
Maintain organized shipping area ensuring all outgoing merchandise is properly packaged.
Follow company guidelines around shipping to clients and intercompany.
Manage courier relationships to monitor shipments and file claims when necessary.
Packaging and Supplies
Order and manage non-merchandise supplies like stationery and packaging.
Re-stock appropriate levels of packaging supplies within the boutique.
Contacts and manages store supplies like office, cleaning, hospitality and retail.
Order Coordination:
Oversee the Bench Jewelers workflow ensuring prioritization of orders.
Coordinate engraving artwork and execution for in-house engravings.
Efficiently manage order flow by prioritizing urgency of work and pacing longer lead time orders.
Pull pieces for all orders and determine whether studio work (assembly/polishing) is needed.
Confirm product details, quality level and assembly accuracy before processing.
Order Processing:
Work with sales team and process all orders.
Administer quality checklist and validate using brand standards.
Accurately document all inventory movement for orders.
Studio Reporting and Logs:
Log and track customer returns for repair using Repair Tracker.
Monitor and log unfulfilled work orders.
Track orders that cannot be completed because inventory is not present.
Administrative
Complete tasks and projects assigned by Store Management.
Coordinate with the Corporate Operations Office, to manage and supervise all the operations procedures and ensure consistency.
Review operations processes and performance, recommend solutions for improvement as needed for store efficiency.
Assist Store Manager with maintaining budget by managing schedule and making necessary adjustments when the business warrants.
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits and monitoring petty cash (when applicable).
QUALIFICATIONS:
Minimum of high school degree, bachelor's degree preferred.
Minimum of 5 years previous experience in Retail/ Operations Management with at least 2 years in management experience
Mac proficient, advanced excel skills and knowledge of design programs a plus
Outstanding attention to detail, highly organized, reporting skills, interest and demonstrated experience in creating and streamlining processes
Strong written and verbal communication skills
Self-starter and multi-tasker
Can work a flexible schedule, which includes evenings, weekends and holidays ensuring that the store is always fully operational
Demonstrated ability to navigate through uncertainty and provide clarity in direction to both self and team
Our Company's values:
We value people: we want each other to be the best versions of who we can be.
We value our relationships with our employees, suppliers and community.
We value diversity and promote inclusivity with our words, actions and images.
We value professional development and personal growth.
We value community service and philanthropy.
We value and foster creativity and self-expression.
We value accountability for ourselves and the collective and show integrity through all our interactions.
We value storytelling and reading.
$80k-128k yearly est. 1d ago
General Manager
Episcope Hospitality
Manager job in New York, NY
Multiple outlets located at PENN 1 and PENN 2 in New York City.
Job Details
Episcope Hospitality is a fast growing, nationally recognized leader in hospitality founded and overseen by restaurateur David Morton of the Morton's Steakhouse family. Episcope's culture is marked by creativity, passion, expertise, and quality. The company The company offers a unique laboratory environment that encourages learning, ongoing development, and close collaboration with some of the top minds in business, food, beverage, and design. Episcope and its affiliates currently operate restaurants, bars, and cafes in Chicago, New York, Phoenix, New Jersey, Las Vegas, and Arlington, Virginia, and will soon open additional locations in Boston and Los Angeles.
Episcope is looking for a General Manager to lead its collection of high-volume restaurants, event spaces, and cafes in New York's newest luxury office buildings that operate Monday through Friday. The General Manager will play an instrumental role in overseeing our continued unit-level growth through maintaining our high service standards, professional culture, and strong financial performance.
Key Responsibilities
· Ensuring excellence in guest experience, operational efficiency, and financial performance across all outlets.
· Meeting goals for revenues, product quality, cost of goods sold, and cleanliness and organization.
· Fostering a positive, professional, and welcoming culture for team members.
· Maintaining and elevating our standards for training and development across all job functions.
· Ensuring consistency of specs, preparations and service standards.
· Filling in, as needed, to ensure guest service standards always come first.
· Directly overseeing daily, weekly, and monthly reporting to Episcope's CFO and its owner.
· Directly overseeing scheduling of management and hourly personnel.
· Consistently providing one-on-one coaching to managers and hourly personnel.
· Fully understanding and compliance with all local, state, federal regulations including, but not limited to, health, safety, sanitation, and employment practices.
· Working directly with leadership of all departments including, but not limited to, ownership, administration, human resources, accounting, marketing, culinary and beverage to develop, refine, and implement Episcope's strategies to maintain its leadership role in the market.
Qualifications
· Bachelor's degree
· Have a minimum of 5-years of experience in managing full service, first-class restaurants, bar, and cafes.
· Possess strong proficiency in accounting, financial modeling, and various technology platforms including, but not limited to, Toast, Seven Rooms, Triple Seat, Open Table, and Microsoft Excel.
· Possess excellent math and problem-solving skills.
· Be able to work in a standing positing for extended periods of time.
· Be able to reach, bend, stoop, and lift heavy items.
· Possess stamina to work 50 to 60 hours per week.
· Comfort with a fast-paced, entrepreneurial environment
Compensation
· $150,000 - $175,000 base salary
· Competitive benefits
· Bonus based on business performance and 360-degree peer reviews
$150k-175k yearly 3d ago
MANAGER AMBULATORY OPERATIONS
Cooper University Health Care 4.6
Manager job in Mountainside, NJ
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergency issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances. Minimum 3 years experience in a healthcare leadership, manager level or above. A combination of education, experience and background may also be considered. Skill in exercising a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve local and organizational objectives. Demonstrated experience in improvement of assigned areas outcomes through creative and sustainable tactics. Knowledge and ability to utilize electronic health record in order to monitor key practive statistics, patient access metrics and clinic operations. Excellent organizational, written and verbal communication skills. Comfort in communication with all levels of personnel. Demonstrated excellence in customer service, patient experience and operational improvement within the ambulatory setting. Strong knowledge of principles and practices of business/medical administration, management and relationship management. Experience Required * Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather, call outs or other unforeseen curcumstances. * Supports the strategic direction of Ambulatory Operations as well as the Institute's growth playbook by operationalizing new programs and growth initiatives. * Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence. * Partners with physicians, clinical personnel and administrative leadership within their assigned areas of the health system to remove barriers to success and achieve organizational goals. * Provides strong, effective, goal-oriented leadership to direct and indirect reports * Supports, cascades and meets goals, objectives, policies, procedures and systems for all operational areas within span of control. * Supports, coordinates, and maintains standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations. * Coaches, develops, educates, mentors, and holds accountable direct reports as well as fosters an environment of trust thoughout their areas of responsibility. * Hardwires and validates leadership tools such as leader rounding on patients, employees, and providers. Practices reward and recognition of key behaviors. * Creates quarterly goal action plans focused on meeting annual role-specific and organizationally driven goals. * Performs data reporting and analysis to drive decision-making within span of control geared towards meeting organizational goals. * Participates in professional development activites and maintain professional affliations. * Performs all related duties and/or special projects as assigned/required. Education Requirements Associate degree or bachelor's degree preferred
$63k-92k yearly est. 1d ago
Assistant Executive General Manager
Douglas Elliman Property Management 4.1
Manager job in New York, NY
Douglas Elliman Property Management is New York's premiere residential management company with over 400 buildings. Our clients include some of the most prestigious buildings in the City. Douglas Elliman has over 100 years' experience in managing cooperative and condominium buildings with expertise in all facets of building management.
The Assistant Executive General Manager (AEGM) will support the Executive General Manager in the overall management, operations, and regulatory compliance of a New York State Mitchell-Lama housing development
(approximately 15,372 units on 320 acres)
. The AEGM will play a critical role in ensuring the property operates efficiently, maintains fiscal soundness, provides a high quality of life for residents/shareholders, and strictly adheres to all New York State Homes and Community Renewal (HCR) and other applicable government regulations.
Location: Riverbay Corporation (Co-op City) 2049 Bartow Avenue, Bronx NY 10475
Essential Job Duties and Responsibilities:
Ensure strict compliance with all Mitchell-Lama rules and guidelines, including income verification processes, waitlist management, and annual income affidavits.
Assist in preparing and submitting all required reports to state and city agencies (e.g., HCR, HPD, HUD), including monthly general manager reports (GMR), monthly vacancy reports, and annual audited financials.
Oversee the electronic submission of the annual income affidavits process, ensuring all documentation is submitted accurately and timely.
Oversee the Mitchell-Lama waitlist entries and coordinate the logistical aspects of move-ins, move-outs, and unit turnovers.
Ensure the development is always “audit ready” for reviews by government agencies and internal auditors.
Trains and coaches' management staff and develops performance standards with subordinates to reach, or exceed, standards on a continuous basis.
Meets regularly with department heads, building and townhouse associations to determine community needs, concerns, etc. and addresses any pertinent concerns in a timely manner.
Assist in the supervision of the following departments: corporate administrative services, automotive services, residential and commercial leasing, parking, and capital construction.
Supervise the hiring, training, and performance evaluations for administrative staff.
Assist in managing capital improvement projects, including working with vendors, coordinating bidding processes, and ensuring projects are completed within established budgets and standards.
Assist the Executive General Manager in the preparation and monitoring of the annual operating and capital budgets.
Represent the Executive General Manager at meetings with city, state, and federally elected officials.
Monitor expenditures, review invoices, and ensure all spending aligns with budget projections and HCR's approval requirements for large expenditures.
Ensure all resident complaints and inquiries are handled in a professional, timely, and diplomatic manner.
Enforce House Rules and Regulations, the occupancy agreement, and all relevant regulatory programs.
Attend court proceedings for lease violations or evictions when necessary.
Ensure understanding and adherence to all Fair Housing/Equal Housing, Section 504, and ADA regulations, including processing requests for reasonable accommodations.
Attend building and townhouse association and/or board meetings as required.
Performs other duties as assigned.
$55k-84k yearly est. 2d ago
General Manager
BLU Hospitality Group
Manager job in New York, NY
Seeking Restaurant Managers
BLU Hospitality Group is a premier hospitality company built on a
People First
mindset. We share a vision where compassion is the loudest voice in the room, curiosity outruns fear, and kindness is our default. We believe the best team members are smart, kind, creative, and bring high energy to everything they do.
We are seeking experienced Restaurant Managers at all levels who bring a genuine passion for hospitality, strong leadership skills, and a proven ability to thrive in high-volume environments. This is an excellent opportunity for hospitality professionals who take pride in delivering exceptional guest experiences and leading strong Front-of-House Teams.
The ideal candidate is dynamic, highly organized, communicative, and confident operating in a fast-paced, fine-dining setting.
Key Qualifications:
• 3-5+ years of Senior-Level Hospitality Management experience, preferably in a fine dining or high-end restaurant environment
• Strong understanding of restaurant financials, including P&Ls, labor controls, and cost management
• Proven ability to manage and control inventory
• Proficiency with restaurant technology and systems (OpenTable, Toast, and similar platforms)
• Excellent written and verbal communication skills
• Experience overseeing FOH scheduling, floor plans, and service flow
• Thorough knowledge of and compliance with health, safety, and sanitation standards
• Strong sense of ownership over the guest experience, ensuring consistent service
• Commitment to maintaining and upholding brand standards and company culture
Compensation:
• Competitive Salary based on experience
Salary Range: $70,000 - $120,000
About Us:
At BLU, service begins within our culture. We believe that in order to deliver extraordinary experiences to our guests, we must first deliver extraordinary care to our people. At the heart of everything we do is a profound belief in human potential-our philosophy is to nurture the fullest potential of our teams, our guests, our partners, and the communities we serve. With the integration of food, wine, art, design, and fashion, BLU Hospitality Group has quickly emerged as a premier lifestyle brand.
Blu on the Hudson, our flagship venue, opened in 2023 on the Weehawken waterfront and offers a collection of stunning spaces with breathtaking views of the New York City Skyline and the Hudson River. Our cuisine is inspired by contemporary American flavors, celebrating seasonal ingredients, innovative techniques, and exceptional steak, seafood, sushi & house-made pasta programs-perfectly suited for both intimate dining and group gatherings.
Our world-class beverage and wine programs feature purposefully curated cocktails and wine lists designed to complement and elevate every experience.
With our commitment to exemplary service, Blu Weehawken has quickly become the pinnacle of hospitality in New York and New Jersey.
Blu Livingston is our second location that is slated to open in Spring 2026. Thoughtfully designed, this space will deliver a warm and elevated dining experience that fosters conversation, discovery, and connection.
Blu Miami will be our third location that will open in late 2026. Situated at River Landing Shops & Residences along the Miami River, this 6,500-square-foot, multi-level restaurant will include riverfront patio seating, a private mezzanine for events, and a rooftop bar with sweeping skyline views.
Please Note: This description is a high-level overview and does not represent the full scope of responsibilities.
$70k-120k yearly 3d ago
Spa Manager
The Tox Technique
Manager job in New York, NY
Overseeing five NYC studios
Compensation
$68,000 annual base salary- bonus potential tied to performance
About The Role
We are seeking an experienced General Manager to oversee operations across five New York City studios. This is a senior leadership role responsible for driving sales performance, ensuring team accountability, and maintaining exceptional operational standards across all locations.
The General Manager will work closely with ownership, studio managers, and front of house teams to set clear sales goals, monitor performance, and build strong, disciplined teams that consistently exceed expectations. This role requires a hands on leader with deep experience in the spa or fitness industry and a proven ability to lead multi location teams.
What You'll Do
Oversee day to day operations across five NYC studios, ensuring consistency, efficiency, and alignment with brand standards
Set, track, and manage weekly and monthly sales goals across all locations
Drive revenue growth by coaching teams on sales performance, conversion, and client retention
Hold managers and teams accountable through clear KPIs, reporting, and performance reviews
Lead hiring, onboarding, training, and development for studio managers and key team members
Partner closely with studio managers to improve scheduling, staffing, and payroll efficiency
Identify performance gaps and implement action plans to exceed sales and operational targets
Ensure exceptional client experience across all studios
Maintain a strong on site presence, regularly visiting studios and supporting teams in real time
Serve as a key liaison between ownership and studio teams, ensuring clear communication and alignment
Who You Are
You are a confident, results driven leader with a strong operational mindset
You lead with clarity, accountability, and high standards
You are comfortable managing multiple locations and teams simultaneously
You are highly organized, data driven, and proactive
You communicate clearly and effectively with teams at all levels
You thrive in fast paced, performance focused environments
You are hands on, present, and not afraid to step in where needed
Experience
Minimum of 5 years of experience in the spa, wellness, or fitness industry
Proven track record of exceeding sales goals in a leadership role
Experience managing multi location operations required
Strong background in sales leadership, team accountability, and performance management
Experience developing and leading managers and front of house teams
Why You'll Love It Here
High impact leadership role within a growing brand
Direct influence over sales growth and team performance
Opportunity to build strong systems and scalable leadership practices
Close collaboration with ownership and senior leadership
Fast moving environment with room for growth and advancement
$68k yearly 4d ago
Customer Service & Sales Manager
Cathay Bank-Headquarters 4.4
Manager job in New York, NY
People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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Learn more about us at cathaybank.com
GENERAL SUMMARY
Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.
DIRECT REPORTS
The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements)
ESSENTIAL FUNCTIONS
Service and Sales Responsibilities:
Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service
Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements
Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements
Establish and manage achievement of assigned team and individual sales production goals
Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services
Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals
May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions
Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate
Operations, Management & Administration Responsibilities:
Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch
Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies
Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications
Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization
Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities
Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc.
May serve as Safety and/or Security Officer for the branch
QUALIFICATIONS
College degree a plus.
Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions.
Thorough knowledge of bank policies and procedures.
General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures.
Direct sales experience desired.
Computer experience (Microsoft Word, Excel, Outlook) required.
Good management skills with emphasis on planning, organization and scheduling.
Excellent verbal and written communication skills.
Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.
OTHER DETAILS
$28.85 - $31.25 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
Poster- English
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Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
$28.9-31.3 hourly 5d ago
Ambassador Partnerships, Associate Manager
Betmgm
Manager job in New York, NY
Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business.
As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include:
Medical, Dental, Vision, Life, and Disability Insurance
401(k) with company match
Pre-tax spending accounts including health care FSA and commuter savings
Flexible paid time off
Professional development reimbursement and ongoing skills training opportunities
Employee resource groups
Swag, ticket giveaways, and more!
At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.
As an Ambassador Partnerships, Associate Manager you'll be an integral part of the success of BetMGM's Ambassador and Talent programs. The ideal candidate possesses strong organizational skills, attention to detail and the ability to innovate and execute projects across multiple internal and external organizations. Immediate responsibilities include management of ambassador onboarding and creating/executing detailed run of show documents for all projects and events. Passion for sports betting, iGaming, poker and active users of online gaming (e.g. sports betting and fantasy sports) preferred.
Location: Jersey City, NJ ~ Hybrid
About the Role
As an Ambassador Partnerships, Associate Manager you'll be an integral part of the success of BetMGM's Ambassador and Talent programs. The ideal candidate possesses strong organizational skills, attention to detail and the ability to innovate and execute projects across multiple internal and external organizations.
Immediate responsibilities include management of ambassador onboarding and creating/executing detailed run of show documents for all projects and events. Passion for sports betting, iGaming, poker and active users of online gaming (e.g. sports betting and fantasy sports) preferred.
Responsibilities
Ambassador Management:
Identify, recruit, and manage a diverse pool of ambassador talent
Develop and maintain strong relationships with talent and their representation
Collaborate with talent to align their skills and offerings with our organizational goals
Event Planning and Execution:
Work closely with the different internal/external teams to conceptualize and plan events
Assist in the logistics, budgeting, and execution of events, ensuring a seamless experience for all parties involved
Promotion and Marketing:
Contribute to company promotions/marketing initiatives through contracted elements
Collaborate with the marketing team to create content, materials, and campaigns related to talent and event promotion
Evaluation/Recap:
Conduct post-event evaluations to assess effectiveness and overall event success
Gather feedback from attendees, ambassadors, and team members to improve future events
Essential Functions
Must be able to stand or sit and operate computers and other technological devices for extended periods of time
Qualifications
Bachelor's degree in Marketing, Event Management, Communications, or a related field
Proven experience in talent management and event coordination
Excellent interpersonal and communication skills
Creativity, attention to detail, and a passion for creating exceptional experiences
Proficiency in event management software and tools
Ability to work well under pressure and meet deadlines
The annual salary range for this position is $62000 to $78000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.
Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc.
Gaming Compliance & Licensing Requirements
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.
About BetMGM
BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
If you need assistance or accommodation with your application due to a disability, you may contact us at .
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
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$62k-78k yearly 5d ago
Manager, Programmatic Retail (NY, 14991)
IPG Mediabrands
Manager job in New York, NY
KINESSO is the technology-driven performance marketing agency that sits at the very heart of our company, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at ****************
Position Overview
The Addressable Activation department serve as KINESSO's hands-on-keyboard platform experts, focusing on all aspects of successful campaign execution and stewardship. The Manager is accountable for the performance & pacing of their assigned brand(s) and customizes departmental standards & process to fit client needs. They act as a point of escalation and are the go-to experts both internally and externally for matters of complex setup, optimization, and platform nuances. Successful applicants must have a deep expertise across a variety of client KPIs and buying platforms. Examples include DV360, Adwords, The Trade Desk, Roku, Vistar, Facebook, Snapchat, etc. A history of team management/mentorship and a comfort with internal/external-facing communication are a must!
Responsibilities
* Customer/Client Management: Owns the execution and day-to-day management of a portion of a client assignment, based on specialized or technical knowledge
* Vendor Relationship Management: Leads the vendor strategy; has experience and industry knowledge to identify vendors for key needs. Approves vendor selections and scopes
* Discipline-Specific Tasks: Owns oversight of junior team members; defines optimization parameters at the campaign level, vets optimization suggestions from partners, attends internal status meetings to speak to optimizations, pacing, and performance
* Platform Reporting: Works with team on development of reporting dashboards; ensures clean, accurate, and actionable client reporting
* Solutions Innovation: Identifies and delivers new audience-based addressable solutions to drive business growth; masters growth initiatives across the company
* Provides day-to-day supervision to a team including reviewing work, coaching on performance, coordinating activities, checking on quality and work progress; generally managing within one account, or multiple small accounts
* Evaluates information and leverages experience to identify and solve on-going or complex problems
* Requires understanding of the industry, processes, procedures and systems within own and related areas
Required Skills and Experience
* Proven track-record of successfully seeking out and curating new business relationships and/or solutions; developing solutions using new or existing processes
* Experience building team, providing mentorship and navigating how to manage up/down/ laterally (e.g., ability to navigate and be effective with multiple personalities)
* Intermediate knowledge of technology or measurement ad tech solutions, including platforms
* Intermediate knowledge and skills in data analysis
* Confident collaborating with others
* Experience with Project / Account Management
* Advanced communication skills; clear and succinct communication
Desired Skills and Experience
* Advanced ability to anticipate, recognize and clearly define problems using various techniques to systematically analyze, weigh alternatives and propose solutions
* Experience with managing existing business relationships, partnerships, and alliances internally and externally
* Ability to assess and rank issues and tasks in order of importance for taking action
* Has gained prior experience in actual situations to recognize recurring meaningful components
* Applies a solid foundation to varying situations
* Applies advanced knowledge and perceives deviations from the normal patter
Wage and Benefits
We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.
Employment Transparency
It is the policy of our company, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.
Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.
For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email .
Salary Range$90,000-$100,000 USD
$90k-100k yearly 6d ago
Associate Manager, Training & Documentation
MacMillan Learning
Manager job in New York, NY
Macmillan US has migrated to a new royalty system and is looking for a Training & Documentation Specialist to provide support for the teams whose workflow has been affected by the rollout of the new system.
This position will be responsible for fully documenting the current workflows of the royalties department, subrights accounting department, contracts department, and subrights sales team (as their work pertains to royalties/subrights accounting); facilitating conversations around proposed changes to workflow; and providing training on the documented processes to the involved teams. This role will also be responsible for designing an onboarding training program for any new hires on the affected teams.
What you'll do:
Conduct interviews with key stakeholders to build a detailed process document capturing all current steps
Collaborate with the project team, key stakeholders, and others to define and document workflows that will support users in the new royalties system
Identify any gaps in process that need to be addressed
Write and maintain training documentation for all areas of the business that interact with the royalties module. This documentation is expected to grow and develop over time.
Participate in weekly project-related meetings
Serve as an information resource, develop resource materials, provide ongoing support Capabilities
Problem solving
Personal effectiveness and professionalism
Strategy and planning
What you'll bring:
5+ years business analyst or training documentation experience
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Software implementation experience a plus
Experience with royalties, subrights accounting, and/or Biblio strongly preferred
This role will have an annual salary of $57k-$65k.
Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats.
U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children's Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur.
Macmillan is proud to be an equal opportunity employer, consistently striving to foster a culture where everyone belongs. We welcome applicants of all backgrounds and identities. Qualified applicants are evaluated without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status, and background or any other characteristic protected by federal, state, or local law. We prohibit discrimination of any kind and will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The average manager in Brick, NJ earns between $60,000 and $161,000 annually. This compares to the national average manager range of $37,000 to $92,000.