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Manager, center operations resume examples from 2025

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Updated March 26, 2025
7 min read
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How to write a manager, center operations resume

Craft a resume summary statement

Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in manager, center operations-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These tips will help you demonstrate why you are the perfect fit for the manager, center operations position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
  2. Put all relevant hard and soft skills in your skills section.
  3. Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
  4. Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
  5. Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
These five steps should give you a strong elevator pitch and land you some manager, center operations interviews.

Here are example skills to include in your “Area of Expertise” on a manager, center operations resume:

  • Process Improvement
  • Infrastructure
  • OSHA
  • Standard Operating Procedure
  • Quality Standards
  • Patients
  • Continuous Improvement
  • Direct Reports
  • Project Management
  • Professional Work
  • Windows
  • Disciplinary Actions
  • FDA
  • Linux
  • PowerPoint
  • Center Management
  • Customer Satisfaction
  • Remedy
  • VoIP
  • VMware
  • HVAC
  • Capacity Planning
  • Unix
  • NOC
  • Performance Management
  • HR
  • Data Centers
  • ITIL
  • Management System
  • ISO

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the manager, center operations.

How to write manager, center operations experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

  • Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
  • What were your responsibilities or goals?
  • How did you accomplish them?
  • Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from manager, center operations resumes:

Work history example #1

Technical Specialist

Robert Half International

  • Allied Technical Data (Toyota Financial Services) - Staged, setup, and deployed 65 Dell desktops for new workstations.
  • Served as a migration technician, working to move systems from Windows XP to Windows 7.
  • Supported change management after corporate acquisitions by migrating desktops.
  • Optimized Windows 95 workstation operating systems and software on client workstations for network connectivity and IBM mainframe terminal emulation.
  • Installed and configured Linux and Windows 2K3/2K8 servers then maintained upgrades and troubleshoot problems when necessary.

Work history example #2

Sergeant

Columbia University

  • Assisted in training and mentoring new sergeants and over saw field training and other training conducted on your shift.
  • Helped develop and implement security and procedures.
  • Ensured standardization, compliance and enforcement of Army policies and daily operating procedures
  • Supervised, performed, and instructed communications procedures employed in conventional and unconventional warfare operational areas.
  • Streamlined internal operations by establishing written procedures and directives which improved the quality of training and the work environment.

Work history example #3

Call Center Supervisor

AT&T

  • Managed the primary customer ordering/billing email and message system.
  • Increased RFP win rates to 40% and annual revenue by $63MM.
  • Completed project management training successfully and delegated projects to high performing team members throughout the site
  • Reduced 2.4M misdirect calls into reps by implementing IVR solutions, saving $9M.
  • Provided centralized workforce support for 14 inbound call centers with approximately3,100 customer sales representatives.

Work history example #4

Customer Service Supervisor

Humana

  • Maintained proactive communication with other departments to ensure efficient, accurate and timely responses to customer needs.
  • Assisted members and families with their Medicaid Application Process and the Eligibility Review/Interim Contact Letters.
  • Utilized Medicare Guidelines in all determinations.
  • Performed all enrollment and assessment activities in alignment with NCQA standards, HEDIS measures, and CMS guidelines.
  • Received payments from Medicare members and updated members' demographic information.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

  • Display your highest degree first.
  • If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
  • If you have a bachelor's or master's degree, do not list your high school education.
  • If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from manager, center operations resumes:

High School Diploma

2007 - 2007

Associate's Degree in information technology

Colorado Technical University, Colorado Springs, CO

1998 - 2000

Highlight your manager, center operations certifications on your resume

If you have any additional certifications, add them to the certification section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your manager, center operations resume:

  1. IT Information Library Foundations Certification (ITIL)
  2. Six Sigma Green Belt
  3. Project Management Professional (PMP)
  4. Certified Manager Certification (CM)
  5. Six Sigma Yellow Belt
  6. Change Management Certified Professional

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