Manager, channel programs job description

Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Motorola Solution's Video Division, provides trusted security solutions to the global market. Motorola designs, develops, and manufactures video analytics, network video management software and hardware, surveillance cameras, and access control solutions. Motorola's solutions have been installed at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.

Reporting to the Channel and Sales Operations team, the Sr. Manager, Channel Operations holds a key position that requires a dynamic individual who will evolve, manage, and grow the global sales distribution and partner programs for Motorola's Video and Access Control Division. Key to this will be to build and strengthen relationships with our distributors ultimately driving top line sales growth.
Job Description
This role can sit remote across the US and will travel 25-50% of the time

Responsibilities include:

Evolve:
Own and analyze Motorola's Video & Access Control Division global channel Programs; coverage, performance and changes required to maintain growth targets Work to define and refine partner enablement programs to drive channel growth and loyalty Drive development of platforms used to service the channel to increase efficiency Collaborate with internal stakeholders including Sales, Operations, Finance and others to accomplish channel programs goals
Maintain:
Develop a corporate level relationship and gather feedback from channel to understand the strength and weaknesses of the program Measure success of the channel, define metrics and report on health metrics on a regular cadence Participate in the development of training materials based on feedback from channel partners Attend trade shows and professionally participate in booth duty at various marketing events as necessary
Grow:
Define a methodology to assess channel coverage by region and vertical, report on these findings on regular cadence Work closely with sales leadership to evaluate go to market strategy on an ongoing basis Understand the competitive product landscape and report back on Motorola's video and access control shifts observed in the market
Qualifications:
8+ years experience with reseller channel and distribution Experience working within operations globally Strong data processing skills using tools such as Excel, Tableau, etc.Exposure to finance and accounting practices/rules related international taxation, duties, etc.Excellent verbal and written communication skills in EnglishUnderstanding of the video surveillance & access control market (preferred) Self-motivated with a passion for technology and an aptitude for customer satisfaction
Other:
Some travel required (25-50%)

#LI-DH
#LI-REMOTE
Basic Requirements
8+ years experience with reseller channel and distribution2+ years People Management experience

Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits effective Day 1401K with Company Match and Day 1 vesting9 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your Future Team
This role is an individual contributor, with a proven track record of driving complex Enablement projects. You will work as part of the Atlassian Channel Enablement team to scope, develop and drive large-scale, comprehensive global partner training and accreditations to support Atlassian products and solutions while maintaining alignment with all stakeholders to ensure the program is built to specifications.

You will play an important in delivery of key initiatives, including things like project plan administration, resource management and change management. You will be wearing multiple hats as you manage programs through their lifecycle, and the hats may change from project to project - flexibility and adaptability are key in this fast paced environment.

You thrive in an environment where priorities and objectives only inspire you to find creative, informed, and innovative learning solutions to business problems.

You must love:
Own your own projects and strategy and blazing new trails
Manage multiple, ongoing enablement projects
What You'll DoEnsure the Partner community is aware of and prepared for product, feature, pricing and tooling changes mandated by the company.Project manage enablement aspects of launches and ensure all stakeholders are aware of deliverables, and timelines.Establish strong trusted partnerships with cross-functional teams (Partner Success, Partner Programs, Channel Operations, Product Marketing, CSI, Marketplace, and Learning Design) to create and launch quality, purpose-built enablement content and partner resources.Coach stakeholders on enablement best practices; including how to provide necessary inputs for creating an enablement strategy (ie business outcomes, learning objectives) to identify the right goals.Contribute ideas on the development of partner program frameworks, policies, processes and tools that best drive Atlassian's Channel strategy.Create sustainable self-enablement for partners today and be excited to create and evolve high-touch enablement programs for strategic partners in the future.Create meaningful enablement metrics and targets that reflect a growing capability in all areas in the channel partner ecosystem and show the results of our efforts Support the creation of standardized metrics and evaluation processes across learning programs to ensure data driven approach when evaluating and addressing learning needs.
Your BackgroundMinimum 3 years of experience in a Program Management or Project Management role, with experience leading Enterprise-level projects.Enablement or Learning and Development background including deep understanding of adult learning theories and instructional methodologies.Understanding of change management processes and best practices, including external and internal audiences.Ability to solve problems and manage input from multiple stakeholders; provide potential solutions when there is uncertainty and facilitate decision-making when there is not always a process, system or solution in place.Experience collaborating with our teams and partners across different departments and geographies.Global mindset and the ability to view learning programs at scale.
QualificationsAtlassian is a dynamic, fast-paced company, so adaptability and flexibility are a must.Demonstrated ability to build trusted relationships across diverse range of stakeholders and to work across boundaries to deliver results.Metrics-driven. You use data to frame, inform and guide the prioritization and decision making process, to manage the health of your programs through delivery, and to assess the success and impact once you are done.An ability to think strategically but dive into details when needed.Strong influencing skills. As an individual contributor, you will rely on lots of other people to help define the plan and get it executed.Excellent communication skills and executive presence.Successful experience working with Global Partners in a XaaS environment and understanding the consultative conversations taking place.
#LI-Remote
#LI-AK2

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.

Elk Grove,California,United States

Operations and Supply Chain

+ 5+ years of experience with Project/Program management

+ Knowledge of and experience with project and product management

+ Has experience leading projects of all sizes, including large, cross-functional contact center or support initiatives, preferably with an emphasis on Contact Center Advisor tools

+ Extensive knowledge of the AppleCare Contact Center systems are highly desired

+ Experience with Genesys iWD platform or task based work/routing systems

+ Excellent communication skills

+ Effectively expresses ideas and thoughts verbally and in written form up to and including executive leadership

+ Ability to adapt to fast-paced work environment with shifting priorities a must

+ Ability to take initiative and work under limited direction is a must

+ Ability to maintain and develop relationships within the cross-functional teams

+ Strong analytical skills

+ Creative problem solving

+ Passion for providing service and support that surprises and delights customers

+ Must excel at working with cross functional team for organizational change

+ Excellent organizational and documentation skills

+ Proficient knowledge of the system development life-cycles

**Description**

We are seeking an innovative and experienced Program Manager to help drive the iWD/Task support enablement channel. In this highly visible role, you will be a skilled communicator with the ability to move fluidly between communication styles to meet a varied audience; must be able to present to leadership one day and host a roundtable with users the next. You must be an excellent teammate with a passion for debate. You will need to be flexible, agile, and responsive in order to lead fast-paced business critical projects. At the same time, you will need to be creative, structured, and disciplined in order to pitch, define, and implement long-term technical work driven by the fiscal year funding process. You will be working with business partners, IT development teams, engineering organizations, and Operations to develop requirements and solutions to support the growth of the program. You will analyze data and feedback to come up with problem statements and then work across organizations to design solutions. You will need to be comfortable working with ambiguity and be an expert at generating consensus with partner teams.

**Education & Experience**

Bachelor's degree (or equivalent work experience) Project/Program management certification a plus MBA a plus

**Additional Requirements**

+ 15-20% Travel

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple is required to comply with a COVID-19 vaccination mandate issued by the New York City Department of Health. We will verify the vaccination status of all New York City team members who are working at an Apple Store, office, or partner store in New York City. New York City Department of Health Learn more (Opens in a new window) .

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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .