Regional Area Manager, Social Media & Digital Content
Manager Job 26 miles from Cleveland
The Regional Area Manager, Social Media & Digital Content will manage the daily execution of content production for multiple parks within the region. Reporting to the Regional Manager of Social Media and Digital Content, they will create visually compelling and engaging content across social media platforms, blogs, and newsletters. Their work will be focused on driving brand visibility and improving audience engagement, ensuring alignment with company goals and regional branding.
Region: West
Park Assignment
This position is responsible for the following parks:
Knott's Berry Farm
Knott's Soak City
Must be able to office/commute to one of the parks listed.
Responsibilities:
• Create and produce engaging written, visual, and multimedia content for social media platforms, blogs, and newsletters across multiple parks, with an emphasis on driving brand visibility and audience engagement.
• Design graphics, illustrations, and promotional materials that adhere to brand guidelines and resonate with target demographics.
• Maintain a consistent brand voice and tone across all channels.
• Utilize an editorial calendar to manage content creation and delivery efficiently.
• Collaborate with key stakeholders to brainstorm and implement content ideas that support promotional campaigns and park activities.
• Monitor and analyze organic social media performance metrics to inform strategic adjustments and enhance campaign effectiveness, ensuring key performance indicators (KPIs) are met.
• Stay updated on design trends, tools, and software to ensure high-quality and innovative output.
Qualifications:
• Bachelor's degree in Marketing, Communications, Social Media, Social Media Marketing, Journalism, Business Administration, or a related field.
• 1 - 3 years of experience in developing content creation for digital platforms.
• Proficiency in Adobe Creative Suite (Photoshop, Premiere, Illustrator, InDesign) and other relevant design tools.
• Strong written and verbal communication skills with a customer service mindset.
• Excellent time management and organizational skills with the ability to multitask and prioritize workload effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
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Store Department Manager
Manager Job In Cleveland, OH
About the Company - Heinen's is seeking experienced department managers from the Cleveland and Chicago markets to join our team in the following departments:
Grocery
Front End / Customer Service
Dairy
Produce
Bakery
Meat
Kitchen
Deli
Wine & Beer
Wellness
Seafood
Specialty Cheese
Floral
DSD Receiving
Who We Are
Founded in 1929, Heinen's is a premier grocery store chain recognized for its high-quality products and exceptional customer service. Heinen's has now welcomed the fourth generation of owners into the company, which operates 23 stores-19 in Cleveland, Ohio, and 4 in Chicago, Illinois-along with two distribution warehouses, a food production facility, and a corporate office, all based in Warrensville Heights, Ohio. Our company culture is built around an associate-first philosophy, prioritizing the well-being and quality of life for every member of our team. We offer a competitive compensation package, professional development and leadership growth opportunities, paid time off, and flexible work schedules to support a healthy work-life balance.
Role Overview
At Heinen's, we believe that effective leadership is grounded in a servant leadership philosophy. This approach prioritizes the needs of the team and the department over individual interests, fostering a collaborative and supportive environment. We seek leaders who are passionate about developing others, while cultivating a culture of inclusion, accountability, and shared responsibility. Within the Heinen's framework, our managers are empowered with the autonomy to make key decisions across various areas, including sales, labor management, customer engagement, product merchandising, demonstrations, and team development.
What You Will Do
Trains, develops, and mentors team members to achieve sales targets, maintain margin goals, and deliver exceptional customer service.
Provides training on department best practices and procedures to ensure consistent performance.
Prioritizes and delegates daily tasks based on business needs and operational demands.
Effectively communicates with team members, merchandisers, corporate teams, and peers to ensure alignment and clarity.
Actively participates in daily operations alongside associates, including tasks such as scanning and recording shrink, ordering, stocking, rotating, and merchandising.
Creates and manages bi-weekly schedules to align with business requirements and staffing needs.
Maintains up-to-date knowledge of products within the department to ensure expertise and optimal customer service.
Cultivates a collaborative and supportive team environment.
Identifies operational opportunities and leads efforts to drive continuous improvement within the department.
Attends required corporate meetings, vendor calls, and training sessions to stay informed and compliant.
Performs additional duties as assigned to support department and company goals.
Core Competencies
Plans & Aligns
Ensures Accountability
Drives Results
Develops Talent
Drives Engagement
Instills Trust
Financial Acumen
Drives Vision & Purpose
Directs Work
What We Look For
High school diploma or equivalent required.
1-3 years of team leadership experience preferred.
Experience in a leadership development program is preferred.
Proficient in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
Capable of leading and making effective decisions in a dynamic and fast-paced environment.
Adheres to all company policies, procedures, and standards.
Strong written and verbal communication skills.
Excellent time management, planning, and organizational abilities.
Ability to frequently lift and/or move up to 50 lbs.
Ability to work in temperatures ranging from 0 to 90 degrees.
Flexible and willing to work the hours necessary to meet company objectives, including occasional overtime as business needs arise.
Equal Opportunity Statement
Heinen's, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law.
Full-Time Assistant Store Manager
Manager Job 48 miles from Cleveland
When you join our team as an Assistant Store Manager, youll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team.
Position Type: Full-Time
Average Hours: 38 hours per week
Starting Wage: $24.50 per hour
Wage Increase: Year 2 - $25.50 per hour
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation
Assists the direct leader with developing and implementing action plans to improve operating results
Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results
Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance
Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees
Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the companys competitive position
Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued
Participates in the interviewing process for store personnel
Communicates information including weekly information, major team milestones, developments, and concerns
Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses
Ensures an appropriate resolution of operational customer concerns in their direct leaders absence
Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order
Maintains store cleanliness standards and proper store signage at all times
Assists the direct leader with maintaining proper stock levels through appropriate product ordering
Merchandises product neatly to maximize sales
Ensures the quality and freshness of products for sale and accuracy of product signage
Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees
Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary
Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business
Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
Other duties as assigned
Physical Demands:
Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights
Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store
Must be able to perform duties with or without reasonable accommodations
Job Qualifications:
You must be 18 years of age or older to be employed for this role at ALDI
Ability to work both independently and within a team environment
Ability to provide and lead others to provide prompt and courteous customer service
Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports
Ability to interpret and apply company policies and procedures
Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments
Ability to evaluate and drive performance of self and others
Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses
Ability to operate a cash register efficiently and accurately
Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards
Excellent verbal and written communication skills
Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail
Meets any state and local requirements for handling and selling alcoholic beverages
Education and Experience:
High School Diploma or equivalent preferred
A minimum of 3 years of progressive experience in a retail environment
A combination of education and experience providing equivalent knowledge
Prior management experience preferred
ALDI offers competitive wages and benefits, including:
401(k) Plan
Company 401(k) Matching Contributions
Employee Assistance Program (EAP)
PerkSpot National Discount Program
In addition, eligible employees are offered:
Medical, Prescription, Dental & Vision Insurance
Generous Vacation Time & 7 Paid Holidays
Up to 6 Weeks Paid Parental Leave at 100% of pay
Up to 2 Weeks Paid Caregiver Leave at 100% of pay
Short and Long-Term Disability Insurance
Life, Dependent Life and AD&D Insurance
Voluntary Term Life Insurance
Click here to learn more about the benefits ALDI has to offer
ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
RequiredPreferredJob Industries
Other
HVAC Service Manager
Manager Job In Cleveland, OH
As the HVAC Service Manager at Survoy's, you will be the critical link between our office operations and field teams, ensuring we consistently deliver top-quality service and an exceptional customer experience. You'll oversee daily processes-from managing inbound service requests and aligning scope and pricing, to collaborating closely with our General Manager to effectively deploy strategy to our field technicians. Above all, you'll be our customer service champion, guiding your team to exceed client expectations every time.
In this role, you'll report to the General Manager and manage dispatch, procurement, and client services professionals. You'll also work collaboratively with our field operations leads to ensure strategy is executed seamlessly. This is an onsite position reporting to the Survoy's warehouse daily.
What You'll Be Doing:
Championing Customer Relationships
Maintain consistent communication with clients, ensuring their needs are met with transparency and urgency.
Uphold quality assurance by overseeing first-time-fix rates, compliance with customer SLAs, and overall service excellence.
Driving Operational Excellence
Coordinate with Dispatch, Warehouse & Procurement, and Technicians to ensure all work orders are accurately assigned and completed on schedule.
Oversee technician performance, including uniform compliance, job cleanliness, van inspections, and safety protocols.
Monitor warehouse operations to keep inventory management and procurement processes efficient.
Leading & Mentoring Your Team
Develop on-call schedules in collaboration with Lead Technicians to ensure consistent coverage.
Conduct weekly team meetings, focusing on company updates, safety topics, and open discussions to foster team unity.
Recruit, interview, and hire Technicians and other operations roles, ensuring our culture of excellence is upheld.
Coach and mentor team members, providing constructive feedback, encouragement, and clear guidance on company standards.
Strategic Collaboration
Work directly with the General Manager to align operational strategies with company goals.
Introduce and implement new ideas, ensuring team-wide adoption and compliance.
Continuously seek ways to enhance service processes and project delivery to strengthen Survoy's position in the market.
Additional Responsibilities
Maintain compliance with all environmental and industry regulations, including EPA 608 certifications for refrigerant handling.
Address evolving business needs and customer requests as they arise.
Qualifications & Skills You Bring
Experience & Education:
10+ years of field experience in HVAC and refrigeration services, with prior service management or operations management roles.
In-depth knowledge of HVAC systems, refrigeration equipment, and project scope management.
EPA 608 certification or equivalent.
Technical & Leadership Proficiency:
Computer literacy in Outlook, Excel, and Word.
Proven ability to manage teams, lead meetings, and instill compliance with company strategies.
Exceptional verbal and written communication skills, comfortable addressing both internal teams and external clients.
Strong sense of accountability, with a passion for supporting your team's success.
Physical Requirements:
Comfort working in extreme weather conditions (heat, cold, wind, rain).
Ability to climb a 25ft ladder and work at various heights when necessary.
What We Offer You
Competitive Salary: Base salary of $110,000 to $120,000
Comprehensive Benefits Package: From health coverage to retirement plans, we have you covered.
Paid Company Holidays & PTO: We respect your time and believe you should have ample opportunities to recharge and celebrate with loved ones.
Career Growth Opportunities: Our promote-from-within culture and ongoing professional development ensure you'll have the support you need to reach your career goals.
Join Our Team at Survoy's
If you're an experienced HVAC professional seeking a leadership role in a company that truly values and invests in its employees, Survoy's is the perfect place for you. We're committed to helping you succeed, both personally and professionally, by providing the tools, training, and supportive environment you need to lead your team to excellence.
District Manager
Manager Job In Cleveland, OH
ProRank is a boutique search firm and we are working with a client to help them fill a position for a Senior District Manager of Healthcare Technology Management (Clinical Engineering) to serve as the Executive Director for a prestigious health system in Cleveland, OH.
The ideal candidate will have a proven track record of successful leadership and management in the healthcare technology industry, with the ability to drive operational excellence across a complex healthcare environment. In this role, you will oversee client relationships, manage multiple sites, and ensure that services are delivered. This position will require you to provide expert guidance, ensure compliance with regulations, and lead a team that contributes to both client and organizational success.
Key Responsibilities:
Lead Healthcare Technology Management within a large healthcare system, ensuring operational success and service excellence.
Develop and maintain strong client relationships and serve as the main point of contact.
Demonstrate superior business acumen, budget management skills, and decision-making proficiency.
Coach, mentor, and develop a diverse team of employees across various levels, fostering leadership and growth.
Ensure compliance with federal, state, and local regulations, as well as client and organizational policies and procedures.
Implement and enforce safety programs to maintain a safe work environment for all employees.
Assess financial risks and opportunities for the account, communicating results to both the client and senior management, while initiating action plans as needed.
Understand cybersecurity challenges in healthcare settings and work toward solutions to protect healthcare providers.
Qualifications:
Education: Bachelor's degree or equivalent experience.
Experience: 7+ years of management experience in healthcare technology or clinical engineering.
Leadership: Strong leadership skills with the ability to manage client relationships and drive operational success.
Financial Acumen: Experience in budget management and financial risk assessment.
Industry Knowledge: Understanding of cybersecurity solutions and regulatory compliance in healthcare settings.
Why Apply?
This is an exceptional opportunity to take a leadership role within a renowned healthcare system, providing you with the chance to influence the future of healthcare technology management across multiple sites. If you're a seasoned leader with the skills to drive performance, exceed client expectations, and make an impact on the future of healthcare, we encourage you to apply today!
Assistant General Manager
Manager Job In Cleveland, OH
Assistant General Manager - DAY SHIFT!
Are you a cleaning professional with a passion for excellence and a keen eye for detail? We're looking for an enthusiastic and experienced Housekeeping Manager to lead our dynamic housekeeping, laundry, and maintenance teams and ensure our hotel continues to shine!
Property Location:
4100 Orange Place - Orange Village, Ohio 44122
YOU BELONG AT DRURY HOTELS
Be valued for what you do and who you are ... and well compensated for all you accomplish.
Drury Hotels is family owned and operated. What started as a small family business in 1973 remains 100% family-owned and operated today. Of course, our family has grown since then, with 5,800 members and 150-and-growing hotels in 27 states. But our dedication to treating guests and team members like family has never wavered.
So Much More
Award-winning
-Ranked among Forbes' Best Midsize Employers (2024)
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
WHAT YOU CAN EXPECT FROM US
Incentives -
This position is eligible for a semi-annual bonus based on hotel and company performance and also a quarterly bonus based on hotel service scores
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts, and free room nights
What We Offer:
Full-Time Position: Enjoy a stable schedule with daytime hours from 7:00 AM to 5:00 PM.
Work-Life Balance: One full weekend off, one full weekend on and two split weekends (work either Saturday or Sunday) a month.
Strong Compensation Package: Competitive base salary plus bi-annual bonus
A Collaborative Environment: As a hands-on leader, you'll work side by side with a team of dedicated professionals.
Growth Opportunities: We support our team members in expanding their skills and advancing their careers.
What You'll Do:
Lead and inspire a team of housekeeping, laundry, and maintenance professionals to maintain the highest standards of cleanliness, functionality, and service.
Ensure that guest rooms and public areas exceed expectations in terms of cleanliness and presentation.
Oversee the maintenance of the hotel, ensuring everything is in top-notch condition for our guests.
What We're Looking For:
A motivated and detail-oriented leader who takes pride in their work.
A passion for delivering outstanding guest experiences.
A commitment to creating a positive and supportive team environment.
Why Join Us? At our hotel, we believe in nurturing talent and fostering a welcoming and inclusive environment where everyone can thrive. If you're ready to make an impact and be part of a supportive and growing team, we'd love to hear from you!
Rise. Shine. Work Happy.™
District Manager
Manager Job 27 miles from Cleveland
The District Manager (DM) is responsible for leading, directing, and motivating all Branch, Administrative, Operating, and Sales associates within the District to achieve the highest safety standards, top line growth, EBITDA performance and operational excellence. The DM is responsible to execute on plans and strategies designed to meet and exceed customer needs. The DM has full Profit & Loss (P&L) responsibility for their branches/territory.
In particular, you will:
Manages the sales force for organic top line growth. The DM may have direct responsibility for key customer accounts.
Manages branch assets to ensure Airgas's speed to market.
Responsible for execution of Core Strategy I and II activities in the branches and throughout the District.
Ensures branch planners are in place at all branches and take responsibility for execution.
Maintains the stocks of gases and hard-goods at all locations to ensure high fulfillment.
Ensures that branch and field sales associates are adequately trained and focus on the details of our customers' needs and requirements. Focuses on increased accuracy and SAP proficiency.
Optimizes profit margins through execution of plans and strategies communicated from both the Region and Area. Maintains operation expenses in line with Gross Profit (GP) goals, customer service, and growth plans.
Executes on plans to realize the strategic pricing targets.
Provides support for the transition of targeted customers to the Total Access (TA) sales program.
Ensures effective collaboration, teamwork, and communication throughout the District.
Responsible for ensuring a safe environment at all Airgas facilities.
Other projects/initiatives as assigned.
Required Qualifications and Competencies:
Four-year college degree from an accredited institution in Business, Accounting, Finance, Marketing, Sales Management, Engineering, or related field.
Minimum of three (3) years of increasing responsibility in a business to business sales-related or sales operations position to include prior experience managing a team and a P&L or comparable experience within the distribution industry involving gases and welding supplies or similar industrial products.
A track record of achieving profitable sales growth is required.
A reputation for strong leadership skills and the capability of developing and managing a team of experienced sales professionals with a strong emphasis on customer excellence and customer-focused results is required.
Versatility to function effectively in a fast paced and changing business environment.
Excellent motivational skills.
Ability to analyze a business opportunity, and develop a successful sales strategy to acquire new business.
Demonstrated knowledge of business and accounting concepts including but not limited to Return on Investment (ROI), Profit & Loss (P&L) statements, balance sheets, interest and leasing calculations, and margin responsibilities.
Tough-minded, take charge change agent who challenges the status quo and acts with a sense of urgency
Strong interpersonal skills with the ability to influence others and to create cross-functional alignment.
Must possess excellent communication skills, especially in the development of actions plans and to ensure accountability and follow through.
Ability to make highly effective oral and written presentations and proposals to all levels of management.
Working knowledge of SAP preferred.
Operations Manager In Training
Manager Job In Cleveland, OH
Refresh, a pioneer in apartment turnover services, is excited to offer a new opportunity for a Manager in Training for our floor care division. This full-time position is based at our Eastlake, Ohio location, providing a guaranteed 40-hour work week, Monday through Friday.
What We Offer:
Hourly Rate: $16 to $20 based on experience
Potential Earnings: With bonuses, up to $8 per hour additional compensation
Benefits: Paid time off after a probationary period and paid major holidays
Equipment: Access to excellent, newer condition equipment
Career Growth: Extensive training under division managers with a clear path to management roles
Role Overview: The candidate will initially be responsible for servicing customers through carpet cleaning, tile and grout cleaning, water extractions, and similar services. As part of a newer division, you will also assist in quality control assessments, support managers with various tasks, and receive training in management responsibilities. It's important we cross train you on the other divisions within the company. We have a clearly defined career path for the right individual to advance into a leadership position overseeing the entire floor care division. This position is perfect for those who are eager grow with the company as we expand this new service area. The right candidate should be motivated to advance, eager to learn, have a strong work ethic, and be detail orientated.
Requirements:
Ability to lift 50 lbs consistently throughout the day
Clean driving record and a reliable vehicle for daily commuting
Experience in floor care is a plus, but not mandatory
Strong work ethic, team-oriented, with excellent communication and leadership potential
Why Refresh? Refresh is at the forefront of the apartment turnover industry, recognized for our quality services and rapid growth. We offer a dynamic work environment where dedicated professionals can advance and lead. Join us, and be part of a team that is transforming apartment communities through innovative services.
Interested? Apply now to take the first step towards a rewarding career in floor care management with Refresh!
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Capital Equipment Operations Manager
Manager Job 10 miles from Cleveland
Responsible for managing daily operations to ensure efficient workflow across the manufacturing facility
Will supervise and mentor staff as well as develop and implement strategic plans to enhance manufacturing processes
Will aim to improve efficiency, reduce costs, and increase productivity
Will ensure all products meet established quality standards and customer specifications
Will oversee procurement and inventory management to maintain optimal levels
Must be out of machinery, metal, steel, or heavy equipment
Weld/fab assembly experience is required
Must have hands-on leadership experience
Specializes in manufacturing machinery for the steel processing industries
Very profitable company with many long tenured employees
Great Benefits!
General Manager
Manager Job In Cleveland, OH
Grocery Outlet is seeking experienced grocery and retail managers who understand their stores inside and out to independently run a Grocery Outlet location.Grocery Outlet partners with top local retail leaders who are interested in moving beyond management to operate their own Grocery Outlet location and share in the profits that their store generates.Operating a Grocery Outlet Requires: Strong decision making to do what is right for your store (ordering, merchandising, staffing, etc.) Responsibility for total store operations including complete management of the P&L Creating staffing models, hire, train and retain employees Utilizing an existing distribution channel to customize your product offering for your community Local organization partnerships to make a difference in your community Strong drive and motivation Being an ambassador for Grocery Outlet Qualifications: 4 years of retail management experience Experience overseeing a large team including hiring and training Detail orientated, analytical, ability to think quickly and extremely results orientated Creative problem-solver Experience with merchandising displays Interest in autonomy and being able to make your own decisions for your retail store About Grocery Outlet:Grocery Outlet Bargain Market is one of the largest extreme-value grocery retailers in the United States. We are a Family oriented, rapidly growing company with over 520 stores open and operating. Weve been helping customers save big since 1946. Thats when our founder, Jim Read, opened his very first store and today, the third generation of the Read family is leading the way. We currently have over 520 stores across the West Coast and Mid-Atlantic and trade publicly on Nasdaq.RequiredPreferredJob Industries
Other
Assistant General Manager
Manager Job 15 miles from Cleveland
City BBQ now has 75 locations in 10 states and we continue to grow on a consistent basis. Our quick casual BBQ concept is recognized as one of the fastest growing in the industry and we have won awards for our BBQ in markets all over the country. In addition, City BBQ has been chosen by Columbus, Inc as a Top Employer in the city. What is important to us......we believe that relationship building, empathy, and intuition are all critical soft skills that impact every area. We also look for individuals who are driven by their own high self expectations and personal sense of duty. Community involvement has always been important to us as we want to be a positive impact in the communities where we live and work side by side with our guests.
The search is now on for the Assistant General Manager to join our Team in Strongville. This person should have the key traits listed above and they should also have previous GM experience in a quick casual or casual theme concept. City BBQ is a scratch kitchen operation and experience in a high volume, scratch kitchen is also vitally important. New restaurant opening experience is a definite plus. We have industry leading compensation.
Please send your resume in confidence today.
Position Summary and Mission:
He/she helps to lead the restaurant team to achieve personal and company growth in sales, profits, operations & quality standards and people practices.
Summary of Key Responsibilities:
Sales and Profits
Leads operational planning and execution to grow guest counts and sales
Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts
Maximizes profits by controlling expenses within established budget guidelines and thru using productivity & efficiency tools for food and labor costs.
Operations and Quality Standards:
Ensure his/her restaurant meets or exceeds City Barbeque operations, sanitation, and quality standards.
Ensures all equipment and facilities are in compliance with Brand Standards and all government regulations and takes corrective action when required
Utilizes Voice of Guest feedback to improve service execution by communicating and coaching the team effectively
Ensures all guest survey callbacks and corporate feedback comments are resolved appropriately and closed out in the system in a timely manner.
People Development:
Ensures manager team is progressing in the development of skills defined in City Map
Conducts 1-on-1 meetings with the management team on a regular basis.
Provides coaching and feedback on an on-going basis.
Reinforces core values consistently.
Develops employees through corporate training programs, individual development plans, and assignments; provides coaching and constructive feedback to employees as needed
Uses consistent practices in managing performance problems, accurately and consistently documenting performance issues, confronting teammates regarding performance, and reports to HR when necessary in a timely order
Leads management team to understand the pulse of the team using employee survey process and reacts appropriately to improve the position as a premier employer in the marketplace.
Physical Requirements:
Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more,
Move throughout the restaurant for extended periods of time (up to 10-12 hours per day),
Move 50 lbs. for distances of up to 10 ft
Understand and respond to team members' and guests' requests in a loud environment,
Perform basic math and understand finances and cost management.
Education/Experience Requirements:
High school equivalency required; college coursework preferred,
Previous supervisory and hospitality industry experience preferred,
Proficient communication in English (verbal and in writing),
Minimum 21 years of age,
Proven track record of success as a restaurant manager.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, or work conditions associated with the job. It is intended to be an accurate reflection of the principal job elements essential for making employment decisions.
Restaurant Manager
Manager Job In Cleveland, OH
Do you have a passion for delicious food and creating memorable dining experiences? At Northstar Restaurant Group, we operate world-class, high-volume restaurants where accomplished leaders thrive, and aspiring leaders are equipped with the tools to succeed-all with the support and guidance of experienced mentors.
What you can expect:
Starting salaries ranging from $70K-$90K plus bonus, with GMs earning up to $300K
Health, dental, vision, disability, and life insurance, plus paid parental leave
Three weeks of paid vacation per year and one month paid sabbatical every three years
Free partner meal account valid at all of our restaurants to treat yourself, friends and family
Growth opportunities and the chance to impact a rapidly growing organization
A comprehensive leadership development program including continuing education classes and professional development retreats
Five months of immersion into every aspect of operating our restaurants
Key responsibilities:
Inspiring, guiding, and mentoring team members
Hiring and developing a talented team to maintain a professional, supportive culture
Leading daily operations and upholding exceptional service standards
Connecting with guests to create warm, memorable dining experiences
What we expect from you:
Confidence, poise and a drive to succeed, with outstanding interpersonal skills, willingness to pitch in wherever needed, and a commitment to supporting the team with a “roll up your sleeves” attitude
Passion for mastering and leading both culinary and service aspects of the restaurant while maintaining exceptional standards of excellence and cleanliness
Ability to thrive under pressure, adapt quickly, and handle a high volume of work without compromising quality
Bachelor's Degree (GPA 3.4+) or equivalent experience preferred
General Manager
Manager Job 17 miles from Cleveland
General Manager Community Choice Financial Family of Brands
As a results-driven General Manager, you will oversee the success of your store and team by setting the bar high for performance and customer service. You will provide ongoing coaching and training to your team to reach Company objectives, increase revenue, and further develop their skills while demonstrating your leadership. Reporting to the District Director of Operations, you will oversee marketing efforts for your location, champion store security and loss prevention, help enforce adherence to quality standards, and review all transactions to create an environment that fosters growth and innovation.
Responsibilities:
Coach, lead, and develop all store employees to obtain new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
Lead the charge and set the example for all store employees to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
Enforce adherence to quality standards, procedures, and local and state laws and regulations. Audit loan/pawn agreements and transactions to ensure staff accordance with procedures and practices. Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses. Conduct proper opening and closing procedures.
Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
Participate in the selection, review, hiring, and retention of new employees.
Develop work schedules in accordance with budget, workloads, and store needs. Ensure store is staffed for optimal performance.
Handle complex customer situations that arise with integrity and professionalism.
Monitor and maintain internal and external store appearance and address basic facilities needs, including scheduling maintenance services. This includes overseeing store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Qualifications:
High School Diploma or equivalent required
Minimum two years of experience and proven success in a supervisory or leadership role in retail, financial, service, or related industries
Excellent verbal and written communication skills
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
Must be at least 18 years of age (19 in Alabama)
Background check required (subject to applicable law)
Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
Associate degree or higher
Experience in check cashing, document verification, money order processing
Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer:
Our Benefits Include*:
A comprehensive new hire training program designed to help set you up for success
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Paid on-the-job training & professional development programs
Educational Reimbursement Program
Multiple coverage levels for Medical, Dental, & Vision
Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
Traditional 401(k) and Roth 401(k) with Company match
Options for Flexible Spending Accounts and Health Savings Accounts
Basic and AD&D Life Insurance
Optional pet insurance
Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
Paid Time Off
(Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)
Diverse Culture and Inclusive Environment
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
The Community Choice Financial Family of Brands ("CCF" or the “Company”) is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including Cash 1 , Check Into Cash , CheckSmart , Easy Money , InstaLoan , Rapid Cash , and Speedy Cash , TitleBucks , and TitleMax . With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.
Retail Manager
Manager Job In Cleveland, OH
State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men's suiting and shirting.
Who You Are:
You possess an entrepreneurial spirit and business-ownership mentality. You view the store as your own business and continuously innovate to achieve great results.
You thrive in a high-energy, fast-paced, customer-focused environment
You have excellent interpersonal and communication skills with the desire to motivate, mentor, and influence others in your store and across the company.
You are ambitious, competitive, and passionate about selling, growing your team, and providing exceptional guest experiences.
You possess leadership skills and lead from the front, to push others and teach them to push themselves and have the desire to be challenged and grow as a leader.
You have a ‘no task is too small' attitude and you will be responsible for everything from handling VIP customers to cleaning the bathrooms.
You enjoy having fun and laughing often all while maintaining a competitive, hard-working environment.
What You Will Do:
Utilize critical thinking skills to strategically plan day-to-day operations, prioritize and adapt to the needs of the business, and deliver timely feedback.
Create an outstanding guest experience and oversee all aspects of the store including products, operations, and people.
Be accountable for the total guest experience, ensuring an authentic outstanding level of service through product knowledge, community, and culture.
Speak authentically about our product, community, and culture and communicate honestly and with kindness to create the space for others to do the same.
Under the direction of the Store Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request.
We bring new full time hires on with a standard title of "Sales Lead". Even though the initial title might seem a bit generic, we fully appreciate experience and expertise and are glad to compensate appropriately.
If a new hire proves to be a great fit, we are diligent about starting an open conversation with them early on about their trajectory and mapping out a professional development path.
Job Benefits:
Compensation: $18.00-$25.00(based on experience)
Comprehensive health insurance package with an employer contribution
401K available after 1 year of employment
Employee Discount
Opportunity to be a critical member at a people-centric, fast-growing company
IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.
Restaurant Manager
Manager Job In Cleveland, OH
RH is seeking an Associate Hospitality Leader to lead in strategic research and development initiatives that improve the quality of the guest experience. The Leader will recruit and train service staff, run inventory management, and provide world-class customer service to internal and external guests while taking great care of the equipment and facilities.
Your Responsibilities
Live Our Vision, Values and Beliefs every day
Deliver P&L results in line with company expectations for revenue and operating income
Develop and maintain strong protocols with regards to service standards
Develop a strong Hospitality Leadership team to address and grow the business
Directly lead all Dining Room associates
Develop strong partnerships with leadership across the property, ensuring there is a cohesive and seamless integration of the restaurant within the broader guest experience
Mentor, train, and conduct in-the-moment coaching to develop teams and deliver sales
Embrace change and deliver top results no matter the obstacle
Foster and maintain open communication between Dining Room and Kitchen Leaders and associates
Multi-task at a high level; prioritize among multiple complex daily priorities
Our Requirements
2+ years of experience in the Hospitality industry
Ability to work independently and with all levels of leadership in a fast-paced environment
Excellent written and verbal communication skills with notable attention to detail
Team player with an enthusiastic outlook and creative mind
Strong decision-making abilities
Business development or entrepreneurial experience a plus
Physical Requirements
Must be able to lift up to 50 pounds
Must be able to work standing and walking for extended periods of time
About Us
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
Site Manager
Manager Job In Cleveland, OH
MAU is hiring a Site Manager for Vibrantz in Cleveland, OH. As a Site Manager, based in Cleveland, you will oversee all production operations, collaborating with management and production teams to ensure daily operations are conducted safely, efficiently, and effectively, consistently meeting or exceeding customer requirements. This is a direct-hire opportunity.
Benefits Package:
Pay of $90k to $135k based on experience
Annual bonus
401k
Health insurance
Dental insurance
Vision insurance
Paid vacation
Paid holidays
Paid time off
Opportunity for advancement
Relocation bonus
Shift Information:
Monday to Friday, Flexible hours
Required Education and Experience:
Bachelor's degree in business, Engineering, or a related field
5+ years of experience in a manufacturing environment
General Requirements:
Proven track record in developing and implementing manufacturing strategies that drive cost reductions and productivity improvements in a high-demand customer environment
Strong knowledge of computer systems, inventory management, quality systems, OSHA and EPA regulations, and ERP systems
Experience with P&L responsibility
Background in the chemical manufacturing industry
Preferred Requirements:
Experience working in a unionized environment
10+ years of experience in manufacturing
10+ years of supervisory and management experience
Essential Functions:
Develop manufacturing operating plans aligned with company policies, goals, and objectives
Integrate established processes and leadership execution in Safety, Health, and Environmental (SH&E) initiatives, reinforcing the company's strong legacy of safety and environmental stewardship
Achieve operational excellence by optimizing capacities, ensuring cost efficiency, and delivering value to customers while meeting business unit targets
Optimize capital expenditures to maintain operations, enhance SH&E performance, and support growth products
Execute quality and process improvement plans to ensure consistent adherence to quality standards and process controls
Ensure effective people development and succession plans are in place
Promote employee engagement initiatives to improve satisfaction and retention
Manage productivity and efficiency through key metrics and continuous improvement strategies
Oversee scheduling, staffing, and resource allocation for departmental operations
Coordinate equipment maintenance to ensure operational readiness
Monitor production processes and adjust schedules to meet both internal and external demands
Drive continuous improvement through change management, best practices, and lean methodologies
Ensure resources and procedures are in place to support Site Safety and ISO9001 compliance
Coach and develop team members to meet business objectives and align with site EHS plans and strategies
MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.
All Applicants must submit to background check and drug screening
Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position
EOE
General Manager - Restaurant
Manager Job 38 miles from Cleveland
Benefits:
* Fuel Your Growth with Love's - company funded tuition assistance
* Paid Time Off * 401(k) 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately * Profit Sharing - Loves Shares
Welcome to Loves!
Restaurant General Managers play a key role in ensuring the smooth and efficient operation of our high-volume, multifaceted restaurants and fresh kitchen. You will lead staff to provide exceptional customer service, managing processes, and executing strategies to enhance sales and customer satisfaction. With opportunity as our greatest benefit and a dynamic team environment, this role is ideal for individuals passionate about the restaurant industry and ready to make a difference.
Job Functions:
Ensure a safe, clean, and well-maintained kitchen, along with adherence to proper food safety procedures
Drive sales of products and services through efficient ordering, stocking, inventory management, and food preparation
Assist the General Manager of the facility with proper task execution and completion, follow effective safety practices, schedule and cash integrity, talent acquisition and development, and complete daily, weekly, and monthly reporting
Work alongside team members to coach and develop in preparing and packaging customer orders in a timely manner and to maximize customer service expectations
Understand financial reporting which includes profit and loss statements to affect business changes and capitalize on opportunities
Address customer feedback and work to improve the overall dining experience
Experience:
2+ years restaurant management experience
2+ years managing operations with an annual sales volume of $1M+
2+ years affecting and deciphering budgets and P&L statements
Skills and Demands:
Excellent communication and interpersonal skills with a customer satisfaction focus
Strong organizational and multitasking abilities with attention to detail
Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel
Frequent lifting/moving of items over 50 pounds or more
Ability to successfully complete a pre-employment background check and drug screening
Our Culture:
Come see why Loves Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
Loves Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.
Loves has been fueling customers journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The companys core business is travel stops and convenience stores with more than 630 locations in 42 states. Loves continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Loves serves and maintaining an inclusive and diverse workplace are hallmarks of the companys award-winning culture.
The Loves Family of Companies includes:
Gemini Motor Transport, one of the industrys safest trucking fleets.
Speedco and Loves Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial drivers license (CDL) protection subscription service.
RequiredPreferredJob Industries
Other
Restaurant Shift Manager - 401(k) plan with Company Match
Manager Job In Cleveland, OH
Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
Job Responsibilities
Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed.
Help build and lead high performing team of hourly Team Members.
May assist with operational support functions (i.e. Purchasing, Receiving, Inventory, etc.)
Participates in applicant interviews and assists with employee relations.
Job Qualifications
At least 1 year of restaurant leadership experience supervising a team
Food Safety Certification according to local jurisdiction
Strong problem solving skills
Effective communication skills, both written and verbal
Perks
We take care our team members and support them in building successful futures through a variety of industry-leading benefits.
Weekly Pay
Performance bonuses based on the achievement of pre-determined goals
Medical, Dental, Vision Insurance & Flexible Spending Accounts*
Supplemental Life Insurance and Short-Term Disability*
401(k) plan with Company Match*
Paid Time Off/ Sick Time*
Paid Parental Leave*
Employer Assistance Program (EAP)
Commuter Benefits
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Shake Shack Meal Discounts
Charitable opportunities to give back
Employee Resource Groups
Career development opportunities - we are growing!
*Eligibility criteria applies
Click the "Apply" button above to apply for this opening.
About Us
Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
Restaurant Manager
Manager Job In Cleveland, OH
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
RH is seeking an Associate Hospitality Leader to support leadership in the development and execution of business strategies.
Your Responsibilities
Live Our Vision, Values and Beliefs every day
Assume full responsibility for every aspect of the guest experience, and lead all associates during shifts to do the same
Front-of-house leadership, including training associates, providing world-class customer service and taking great care of the equipment and facilities
Run pre-shift meetings, convey key business updates, map and communicate station coverage plan, lead Values messages
Conduct hiring interviews, mentor, train, and conduct in-the-moment coaching to further develop teams
Work in partnership with the rest of the Hospitality Leadership team to develop strategies to grow the business
Develop food and beverage knowledge for every product, and lead associates to achieve the same
Embrace change and deliver top results no matter the obstacle
Be accountable for financial audits and paperwork: till cash, bank deposits and change requests, daily balancing and tip tracking
Our Requirements
2+ years leadership experience in the Hospitality industry
Ability to work independently and with all levels of leadership in a fast-paced environment
Strong ability to lead a team and own accountability for specific revenue goals
Excellent written and verbal communication skills with notable attention to detail
Team player with enthusiastic outlook and creative mind
Strong decision-making abilities
Our Physical Requirements
Must be able to lift up to 50 pounds
Must be able to work standing and walking for extended periods of time
About Us
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
Store Manager
Manager Job 9 miles from Cleveland
Store Manager Community Choice Financial Family of Brands
As a Store Manager, you will leverage your leadership skills to coach, train, and guide your team to excel in their roles and uphold our high-quality standards. Reporting to the General Manager, you will serve as their
right hand
and run daily operations in their absence. You will make a positive impact on overall store performance by setting the example for account management, marketing, and compliance all while providing an unmatched customer experience in our high-velocity and fast-paced environment. As you're helping your team and the business grow, we'll provide you with ongoing and comprehensive training and development programs to take your career to the next level.
Responsibilities:
Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.
Assess risk to identify acceptance or rejection of financial transactions, evaluate and accurately process loan/pawn applications, check cashing transactions and/or other relevant business.
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Educate customers on all product offerings through the cycle of their financial transaction.
Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in & hosting in-store & community events.
Participate in the hiring process for Customer Service Representative candidates.
Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts, including collection calls.
Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits to further ensure compliance of staff.
Monitor and maintain store appearance and address basic facility needs, including scheduling maintenance services.
Assist in running the store and day-to-day operations in the absence of the Store or Area Manager.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Qualifications:
High School Diploma or equivalent required
Minimum one year of key holder, supervisory, and/or management experience in retail, convenience store, grocery, financial or service industry
Excellent verbal and written communication skills
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Must be at least 18 years of age (19 in Alabama)
Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)
Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
Leadership in a sales or customer service-oriented position
Experience in retail, sales, or financial industry
Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer:
Our Benefits Include*:
A comprehensive new hire training program designed to help set you up for success
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Paid on-the-job training & professional development programs
Educational Reimbursement Program
Multiple coverage levels for Medical, Dental, & Vision
Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
Traditional 401(k) and Roth 401(k) with Company match
Options for Flexible Spending Accounts and Health Savings Accounts
Basic and AD&D Life Insurance
Optional pet insurance
Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
Paid Time Off
(Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)
Diverse Culture and Inclusive Environment
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
The Community Choice Financial Family of Brands ("CCF" or the “Company”) is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including Cash 1 , Check Into Cash , CheckSmart , Easy Money , InstaLoan , Rapid Cash , and Speedy Cash , TitleBucks , and TitleMax . With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.