Automatically apply for jobs with Zippia

Upload your resume to get started.

Manager, client services operations skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Xu Zhang Ph.D.,

Nina Woodard

Below we've compiled a list of the most critical manager, client services operations skills. We ranked the top skills for managers, client services operations based on the percentage of resumes they appeared on. For example, 17.9% of manager, client services operations resumes contained client service as a skill. Continue reading to find out what skills a manager, client services operations needs to be successful in the workplace.

15 manager, client services operations skills for your resume and career

1. Client Service

Here's how managers, client services operations use client service:

Spearhead operations for Client Services in the areas of strategy implementation, talent management and acquisition, communications and administration.
Managed newly-formed private client services along with well-established retail operations to include 10 sales, administrative and operational personnel.

2. External Clients

External clients directly relate with a company or business, however only through the purchase of products and services.

Here's how managers, client services operations use external clients:

Provided daily, weekly and monthly reporting for multiple centers to corporate management and external clients to communicate current vendor rankings.
Fulfilled customer requests for sales and marketing materials to external clients.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how managers, client services operations use customer service:

Evaluated call handling procedures, developed and improved strategies that initiated changes to improve efficiency and achieve customer service results.
Branch activities include providing excellent customer service in completing transactions efficiently and in a friendly, professional manner.

4. Client Facing

Here's how managers, client services operations use client facing:

Created client facing presentations and materials designed to identify clients business needs and uncover opportunities for additional products and services.
Coordinated the development and delivery of divisional training programs designed to increase associate business communication and client facing skills.

5. Business Operations

The operations that carry out the inner working of an organization are called business operations. From creating products, to marketing them, business operations play a vital role in every step.

Here's how managers, client services operations use business operations:

Assisted executive team of digital strategy company to scale business operations and office logistics.
Trained all new hires on current processes and procedures, systems, scripting, and business operations.

6. Client Satisfaction

Here's how managers, client services operations use client satisfaction:

Established operational goals and executed business plans that drove productivity and increased client satisfaction while reducing risk management issues.
Monitored client satisfaction and recommended appropriate strategies, tactics, and operational initiatives to enhance client satisfaction.

Choose from 10+ customizable manager, client services operations resume templates

Build a professional manager, client services operations resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your manager, client services operations resume.

7. Client Accounts

Here's how managers, client services operations use client accounts:

Acted as point of contact for escalated issues and concerns related to small- to medium-sized client accounts and jeopardy installations.
Develop pricing strategies to increase subscription and report sales and grow revenue of existing client accounts.

8. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how managers, client services operations use service delivery:

Maintained client expectations and collaborated with team members to insure effective integration with service delivery capabilities.
Developed Quality Assurance program to ensure consistency and high level of service delivery to clients.

9. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how managers, client services operations use account management:

Integrated a tier 1 & tier 2 support model into an established account management model.
Account management liaison between field sales executives, clients and in-house operations.

10. Client Relations

Here's how managers, client services operations use client relations:

Generated business development opportunities by establishing new client relationships, expanding Creative Video's client base.
Establish and maintain executive level client relationships designed to improve client communications and overall retention rates.

11. Client Issues

Here's how managers, client services operations use client issues:

Develop and maintain strong relationships with the company s clients and handle escalated client issues.
Escalate all client issues to relevant Point of Contacts within the organization.

12. KPI

Here's how managers, client services operations use kpi:

Recommend post-click tracking solutions, attribution modeling, and consumer studies that best align to the campaigns KPI's.
Manage all KPI's and create strategic plans for improvement; manage and execute consultant events.

13. Office Operations

Here's how managers, client services operations use office operations:

Performed all levels of client and back office operations to assure excellent service to client base.
Managed daily office operations, including personnel and their training.

14. Client Inquiries

Here's how managers, client services operations use client inquiries:

Handled new client inquiries and ongoing client scheduling, invoicing and special requests.
Hired competent staff with superior skills/experiences providing clients with optimal service regarding client inquiries and security trades/exchanges.

15. Process Improvement

Here's how managers, client services operations use process improvement:

Demonstrate extensive awareness in utilizing process improvement tools to efficiently promote and enhance the error-free paperwork within packaging operations.
Created project tracking spreadsheet to track installation projects; Centralized Purchase Order procurement process improvements and implementation.

5 Manager, Client Services Operations resume examples

Build a professional manager, client services operations resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your manager, client services operations resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Managers, Client Services Operations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on manager, client services operations resumes?

Xu Zhang Ph.D.

Chair, Farmingdale State College

I believe the most important attributes employers seek on a resume remain the same-problem solving skills, team work skills, analytical/quantitative skills, verbal and written communication skills. However, given the pandemic or any other unexpected shock to work environment, how to quickly and efficiently adapt to new work modes can be a very valuable attribute standing out on resume.

What manager, client services operations skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young manager, client services operationss need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

Do you want to know more?

List of manager, client services operations skills to add to your resume

The most important skills for a manager, client services operations resume and required skills for a manager, client services operations to have include:

Client Service
External Clients
Customer Service
Client Facing
Business Operations
Client Satisfaction
Client Accounts
Service Delivery
Account Management
Client Relations
Client Issues
KPI
Office Operations
Client Inquiries
Process Improvement

Customer Support
Oversight
Human Resources
Operational Procedures
Level Agreements
Slas
RFP
Operational Support
Mutual Funds
Client Management
Direct Reports
Client Expectations
Performance Metrics
Business Development
Client Reports

Client Retention
Performance Management
Vendor Relationships
Troubleshoot
QA
Background Checks
Service Offerings
Sigma
SQL
Administrative Tasks
Cost Savings
Product Development
Staff Development
Performance Appraisals

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Zippia Careers
Executive Management Industry
Manager, Client Services Operations
Manager, Client Services Operations Skills

Updated January 8, 2025

Browse executive management jobs