What does a manager, client services operations do?
Manager, client services operations responsibilities
Here are examples of responsibilities from real manager, client services operations resumes:
- Provide oversight of client / customer complaints, achieving resolution through investigation or referral to appropriate departmental personnel.
- Streamline the company's proposal preparation team are and routinely manage the logistics of preparation of multiple complex government contracting proposals.
- Work with business development during sales and RFP cycles.
- Streamline the company's proposal preparation team are and routinely manage the logistics of preparation of multiple complex government contracting proposals.
- Partner with other Nielsen division on custom research and marketing initiatives to produce actionable recommendation on future business planning.
Manager, client services operations skills and personality traits
We calculated that 18% of Managers, Client Services Operations are proficient in Client Service, External Clients, and Customer Service. They’re also known for soft skills such as Management skills, Problem-solving skills, and Time-management skills.
We break down the percentage of Managers, Client Services Operations that have these skills listed on their resume here:
- Client Service, 18%
Spearhead operations for Client Services in the areas of strategy implementation, talent management and acquisition, communications and administration.
- External Clients, 12%
Provided daily, weekly and monthly reporting for multiple centers to corporate management and external clients to communicate current vendor rankings.
- Customer Service, 8%
Evaluated call handling procedures, developed and improved strategies that initiated changes to improve efficiency and achieve customer service results.
- Client Facing, 8%
Created client facing presentations and materials designed to identify clients business needs and uncover opportunities for additional products and services.
- Business Operations, 5%
Assisted executive team of digital strategy company to scale business operations and office logistics.
- Client Satisfaction, 4%
Established operational goals and executed business plans that drove productivity and increased client satisfaction while reducing risk management issues.
Common skills that a manager, client services operations uses to do their job include "client service," "external clients," and "customer service." You can find details on the most important manager, client services operations responsibilities below.
Problem-solving skills. Many manager, client services operations duties rely on problem-solving skills. "top executives need to identify and resolve issues within an organization," so a manager, client services operations will need this skill often in their role. This resume example is just one of many ways manager, client services operations responsibilities rely on problem-solving skills: "provided oversight of client / customer complaints, achieving resolution through investigation or referral to appropriate departmental personnel. "
Time-management skills. This is an important skill for managers, client services operations to perform their duties. For an example of how manager, client services operations responsibilities depend on this skill, consider that "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a manager, client services operations: "managed custom print projects to completion while complying with deadlines and service level agreements (sla). ".
Communication skills. For certain manager, client services operations responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of a manager, client services operations rely on this skill, as "top executives must be able to convey information clearly and persuasively." For example, this snippet was taken directly from a resume about how this skill applies to what managers, client services operations do: "developed and maintained strong client relationships through excellent customer service skills and communication skills. "
Leadership skills. Another crucial skill for a manager, client services operations to carry out their responsibilities is "leadership skills." A big part of what managers, client services operations relies on this skill, since "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." How this skill relates to manager, client services operations duties can be seen in an example from a manager, client services operations resume snippet: "provide client service and operational leadership. "
The three companies that hire the most manager, client services operationss are:
- Grant Thornton40 managers, client services operations jobs
- Morgan Stanley7 managers, client services operations jobs
- Bank of America6 managers, client services operations jobs
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Compare different managers, client services operations
Manager, client services operations vs. Client account manager
A client account manager is responsible for handling project management deliverables for clients and business partners, ensuring the efficiency and accuracy of outputs, and following the clients' specifications and requirements within their budget limitations and timetables. Client account managers coordinate with clients for progress updates on their projects, as well as negotiating contracts and adjusting project goals and agreements. They also identify business opportunities by monitoring industry trends to develop new products and services that would drive revenue resources and profits to the business.
These skill sets are where the common ground ends though. The responsibilities of a manager, client services operations are more likely to require skills like "business operations," "lifecycle management," "kpi," and "office operations." On the other hand, a job as a client account manager requires skills like "powerpoint," "digital marketing," "project management," and "general ledger." As you can see, what employees do in each career varies considerably.
Client account managers really shine in the professional industry with an average salary of $84,972. Comparatively, managers, client services operations tend to make the most money in the technology industry with an average salary of $63,061.On average, client account managers reach similar levels of education than managers, client services operations. Client account managers are 0.8% less likely to earn a Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.Manager, client services operations vs. Client manager
A client manager acts as a liaison between the company and its clients. You are expected to ensure client satisfaction and excellent customer service. Your duties typically include managing client relationships, delivering proposals, and developing account plans. In addition, you are responsible for improving customer experience, communicating with customers and answering their inquiries, and managing and resolving conflicts. As a client manager, you are expected to supervise clients and internal teams, lead the execution of projects, and to work with clients and partner agencies in developing business objectives.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that manager, client services operations responsibilities requires skills like "salesforce," "business operations," "lifecycle management," and "service delivery." But a client manager might use other skills in their typical duties, such as, "healthcare," "project management," "crm," and "customer relationships."
Client managers earn a higher average salary than managers, client services operations. But client managers earn the highest pay in the technology industry, with an average salary of $99,506. Additionally, managers, client services operations earn the highest salaries in the technology with average pay of $63,061 annually.client managers earn similar levels of education than managers, client services operations in general. They're 1.0% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.Manager, client services operations vs. Operations manager, district
A district operations manager is a managerial professional who manages the daily operations of stores within the assigned district as well as provides support to managers in ensuring quality and budget performance. The district operations manager must work with the store management to create and implement action plans to address deficiencies discovered during a store audit. They are required to evaluate areas of operational concern and provide support during the implementation of solutions. District operations managers must also create a cooperative environment between operations and sales departments to motivate all employees to enhance customer service.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a manager, client services operations is likely to be skilled in "client service," "external clients," "customer service," and "client facing," while a typical operations manager, district is skilled in "performance reviews," "succession planning," "team training," and "store management."
Operations managers, district earn the highest salary when working in the retail industry, where they receive an average salary of $87,812. Comparatively, managers, client services operations have the highest earning potential in the technology industry, with an average salary of $63,061.When it comes to education, operations managers, district tend to earn similar degree levels compared to managers, client services operations. In fact, they're 3.9% less likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.Manager, client services operations vs. Operations program manager
The role of operations program managers is to help improve organizational efficiency, particularly in the areas of administrative, financial, and programmatic operations. Their key duties and responsibilities include overseeing the collection, analysis, and reporting of data, overseeing and leading teams to achieve business goals, and managing the development and execution of operational procedures. In addition, they are responsible for developing and monitoring dashboards to measure business health and assisting with planning, reporting, and budgeting.
Even though a few skill sets overlap between managers, client services operations and operations program managers, there are some differences that are important to note. For one, a manager, client services operations might have more use for skills like "client service," "external clients," "client satisfaction," and "client accounts." Meanwhile, some responsibilities of operations program managers require skills like "project management," "program management," "continuous improvement," and "infrastructure. "
Operations program managers enjoy the best pay in the technology industry, with an average salary of $109,929. For comparison, managers, client services operations earn the highest salary in the technology industry.The average resume of operations program managers showed that they earn higher levels of education compared to managers, client services operations. So much so that theyacirc;euro;trade;re 7.3% more likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.2%.Types of manager, client services operations
Updated January 8, 2025
