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Become A Manager, Custom Support And Services

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Working As A Manager, Custom Support And Services

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $108,306

    Average Salary

What Does A Manager, Custom Support And Services Do At Exelon Corporation

* Accountability
* Provide oversight, counsel, direction and evaluation of Project management personnel in managing the scope, schedule, budget, resources, risks and issues for all Customer Platform projects;
* Interface with lines of business to identify and define project timelines, sponsors, scope, requirements and specifications;
* Interface with other departments involved in specific projects or engaged in similar work to provide project governance, oversight and support.
* Manage the Project Initiation Planning Committee process.
* Guide and support project sponsors through the IT Project Governance and Project Authorization processes.
* Coordinate various recurring project oversight meetings;
* Create and drive project management tracking tolls including on-time delivery of milestones, cost, and quality;
* Develop short and long range resource plans to ensure resource utilization is levelized and optimized.
* Collaborate with the PECO IT Planner to lead PECO's participation in the annual IT LRP processes and to manage the project budget and offset needs throughout the year; 10%
* Collaborate with counterparts at the Exelon Utilities OpCos to effectively manage multi
* OpCo projects and to ensure alignment of project scope, time lines, and requirements across all participating and potentially impacted OpCos

What Does A Manager, Custom Support And Services Do At Time Warner Cable

* ESSENTIAL FUNCTIONS : * Provides excellent customer service in person, over the telephone, or by correspondence for customers as a result of telephone inquires or face-to-face communications.
* Utilizes clear and concise verbal and written communication skills.
* Knowledge of various types of accounts and Customer Service Department policies and procedures
* Excellent telephone etiquette and types 40 wpm.
* Responds to customer requests for new, upgrade, downgrade, transfer, disconnect and/or repair services, as a result of telephone inquiries or face-to-face communications.
* Utilizes clear and concise verbal communication skills.
* Sells complete packages, upgrades services and saves customers from downgrading or disconnecting.
* General knowledge of sales skills, asks open and closed ended questions.
* Thorough knowledge of cable product, programming choices and prices.
* Explains benefit of program and/or service to customer.
* Probes and makes attempt to save, sell, upgrade on every customer contact.
* Answers general information inquiries for customers on prices, programming and installations.
* Provides clear and concise information using the telephone or in person.
* Has thorough knowledge of system's cable prices, programming choices and installation scheduling and procedures.
* Responds to billing questions and corrects billing errors or discrepancies.
* Responds to questions on the telephone, through correspondence or in person.
* Utilizes computer to retrieve and correct billing errors.
* Upon request, follow-up with written verification of billing errors

What Does A Manager, Custom Support And Services Do At ASG Renaissance

* assists and transfers incoming calls, greets all incoming guests and directs to the appropriate contact.
* Offers support to the Customer Support Team by acting as an information resource to members of the departments and providing assistance in other areas when needed.
* Responsible for timely execution of product returns
* Research Accounts Receivables discrepancies and correct as appropriate.
* All other duties as assigned by the Customer Service Management Team

What Does A Manager, Custom Support And Services Do At Kelly Services

* The accounting support representative will respond to inbound emails regarding system access, troubleshooting problems, and answering process questions from suppliers and conduct outbound phone calls to follow up with suppliers who need additional assistance.
* Will be responsible for communicating official positioning, and providing articulate and clear support for suppliers

What Does A Manager, Custom Support And Services Do At Pridestaff

Manage customer relationships Customer and vendor follow-up Answer incoming calls Client billing and pricing of services Complete customer requests Schedule appointments Provide shipment information Data entry Track load status

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Manager, Custom Support And Services Career Paths

Manager, Custom Support And Services

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Help others decide if this is a good career for them

Average Length of Employment
Customs Consultant 2.5 years
Representative 2.1 years
Agent 2.1 years
Contact Agent 1.4 years
Top Employers Before
Cashier 8.3%
Teller 8.2%
Manager 4.1%
Internship 3.2%
Supervisor 2.4%
Volunteer 2.1%
Top Employers After
Teller 8.4%
Cashier 6.1%
Manager 4.7%
Consultant 3.5%
Owner 2.8%
Supervisor 2.6%

Do you work as a Manager, Custom Support And Services?

Manager, Custom Support And Services Demographics

Gender

Female

55.5%

Male

42.3%

Unknown

2.2%
Ethnicity

White

62.1%

Hispanic or Latino

16.3%

Black or African American

10.7%

Asian

6.9%

Unknown

4.0%
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Languages Spoken

Spanish

58.9%

French

6.5%

German

6.5%

Hindi

3.2%

Mandarin

3.2%

Italian

3.2%

Swedish

1.6%

Vietnamese

1.6%

Indonesian

1.6%

Russian

1.6%

Greek

1.6%

Carrier

1.6%

Portuguese

1.6%

Urdu

1.6%

Polish

1.6%

Korean

0.8%

Danish

0.8%

Hungarian

0.8%

Igbo

0.8%

Norwegian

0.8%
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Manager, Custom Support And Services Education

Schools

University of Phoenix

32.3%

American InterContinental University

6.0%

Ashford University

4.8%

Southern New Hampshire University

4.8%

Arizona State University

4.4%

San Jose State University

4.0%

Northeastern University

4.0%

Florida State College at Jacksonville

3.6%

University of North Texas

3.2%

Florida State University

3.2%

George Mason University

3.2%

Georgia Perimeter College

3.2%

DePaul University

3.2%

Villanova University

2.8%

University of Michigan - Ann Arbor

2.8%

Broward College

2.8%

Liberty University

2.8%

Kaplan University

2.8%

Capella University

2.8%

Saint Petersburg College

2.8%
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Majors

Business

33.3%

Computer Science

5.9%

Management

5.4%

Accounting

5.2%

Criminal Justice

4.8%

Psychology

4.7%

Health Care Administration

4.3%

Communication

4.0%

Computer Information Systems

3.5%

Information Technology

3.4%

Marketing

3.1%

General Studies

2.9%

Liberal Arts

2.9%

English

2.4%

Human Resources Management

2.4%

Graphic Design

2.4%

Finance

2.4%

Education

2.3%

Political Science

2.2%

Computer Networking

2.2%
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Degrees

Bachelors

34.0%

Other

30.3%

Associate

15.6%

Masters

12.3%

Certificate

6.0%

Diploma

1.1%

Doctorate

0.5%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Manager, Custom Support And Services Salaries

Job Title Company Location Start Date Salary
Manager, Support Services Rockwell Automation, Inc. Houston, TX Feb 04, 2014 $120,116
Manager, Services and Support Recommind, Inc. San Francisco, CA Dec 08, 2015 $119,000 -
$132,000
Manager, Systems Support Services Intuit Inc. Mountain View, CA Nov 16, 2009 $118,500
Manager of Support Services Rockwell Automation, Inc. Houston, TX Feb 04, 2011 $115,000
Manager, Support Services Digital Instinct LLC Las Vegas, NV Oct 24, 2015 $100,000
Manager, Support Services Digital Instinct LLC Las Vegas, NV Oct 24, 2013 $99,000

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Top Skills for A Manager, Custom Support And Services

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  1. Products
  2. Phone Calls
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Determine customer requirements and expectations in order to recommend specific products and solutions.
  • Answered customer telephone calls and routed calls to appropriate representatives.
  • Develop internal operations and lead technical support and professional services initiatives to achieve and ensure customer satisfaction goal.
  • Work closely and maintain good relationships with all departments to ensure customer satisfaction and customer experience.
  • Processed data entry for delivery orders, credit orders, invoices and month-end statements utilizing company computer software.

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