A manager, custom support and services is responsible for ensuring that customers are satisfied at all times. They are responsible for providing a productive and motivating working environment and addressing any issues or disputes from customers and clients.
Some of the duties that come attached to the position are delivering a comprehensive service to enquiring customers, possibly delegating certain customer enquiries to specific teams, managing a large number of incoming calls and emails, managing customers' accounts, and generating sales leads and building sustainable relationships where necessary. Whilst no formal education requirements exist, a high school diploma or a GED may prove beneficial. Moreover, a bachelor's degree in marketing or related field may give an advantage over other candidates. Essential skills include organizational, administrative, communication, interpersonal, and customer service.
The average hourly salary for the position is $38.38, which amounts to $79,832 annually.
There is more than meets the eye when it comes to being a manager, custom support and services. For example, did you know that they make an average of $19.88 an hour? That's $41,344 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
There are certain skills that many managers, custom support and services have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.
When it comes to the most important skills required to be a manager, custom support and services, we found that a lot of resumes listed 11.8% of managers, custom support and services included support services, while 11.6% of resumes included customer service, and 10.3% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the manager, custom support and services job title. But what industry to start with? Most managers, custom support and services actually find jobs in the retail and technology industries.
If you're interested in becoming a manager, custom support and services, one of the first things to consider is how much education you need. We've determined that 37.1% of managers, custom support and services have a bachelor's degree. In terms of higher education levels, we found that 4.6% of managers, custom support and services have master's degrees. Even though some managers, custom support and services have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a manager, custom support and services. When we researched the most common majors for a manager, custom support and services, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on manager, custom support and services resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a manager, custom support and services. In fact, many manager, custom support and services jobs require experience in a role such as customer service representative. Meanwhile, many managers, custom support and services also have previous career experience in roles such as cashier or administrative assistant.