A manager, custom support and services is responsible for ensuring that customers are satisfied at all times. They are responsible for providing a productive and motivating working environment and addressing any issues or disputes from customers and clients.
Some of the duties that come attached to the position are delivering a comprehensive service to enquiring customers, possibly delegating certain customer enquiries to specific teams, managing a large number of incoming calls and emails, managing customers' accounts, and generating sales leads and building sustainable relationships where necessary. Whilst no formal education requirements exist, a high school diploma or a GED may prove beneficial. Moreover, a bachelor's degree in marketing or related field may give an advantage over other candidates. Essential skills include organizational, administrative, communication, interpersonal, and customer service.
The average hourly salary for the position is $38.38, which amounts to $79,832 annually.