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Become A Manager, Custom Support And Services

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Working As A Manager, Custom Support And Services

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Manager, Custom Support And Services Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Manager, Custom Support And Services

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Manager, Custom Support And Services jobs

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Manager, Custom Support And Services Career Paths

Manager, Custom Support And Services
Operations Manager Plant Manager General Manager
Account Manager
5 Yearsyrs
Program Manager Business Developer
Business Development Manager
9 Yearsyrs
Home Health Aid Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Senior Manager Managing Director
Chief Executive Officer
8 Yearsyrs
Senior Manager Operations Director
Chief Operating Officer
11 Yearsyrs
Billing Specialist Office Administrator Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Director Of Support Services Program Manager General Manager
Director Of Sales
10 Yearsyrs
Information Systems Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Information Technology Manager Senior Project Manager Senior Product Manager
Marketing Director
7 Yearsyrs
Billing Specialist Specialist Account Manager
Marketing Manager
6 Yearsyrs
Computer Technician Field Service Technician Service Manager
Office Manager
5 Yearsyrs
Program Manager General Manager
Operations Director
9 Yearsyrs
Information Technology Manager Project Manager Construction Manager
Operations Manager
7 Yearsyrs
Information Systems Technician Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Computer Technician Technician Operations Manager
Purchasing Manager
9 Yearsyrs
Operations Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Home Health Aid Security Officer Account Manager
Senior Account Manager
7 Yearsyrs
Director Of Support Services Operations Director Management Consultant
Senior Manager
10 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
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Average Length of Employment
Customs Consultant 2.6 years
Representative 2.1 years
Agent 2.1 years
Customer Agent 2.0 years
Customer Associate 1.8 years
Home Agent 1.7 years
Call Agent 1.0 years
Top Employers Before
Cashier 7.8%
Manager 4.1%
Internship 3.2%
Supervisor 2.5%
Teller 2.2%
Top Employers After
Cashier 5.6%
Manager 4.7%
Consultant 3.1%
Supervisor 2.6%

Manager, Custom Support And Services Demographics

Gender

Female

55.9%

Male

41.7%

Unknown

2.4%
Ethnicity

White

79.1%

Hispanic or Latino

11.5%

Asian

6.8%

Unknown

2.0%

Black or African American

0.6%
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Languages Spoken

Spanish

55.7%

French

8.7%

German

6.1%

Hindi

4.3%

Mandarin

3.5%

Italian

3.5%

Swedish

1.7%

Vietnamese

1.7%

Greek

1.7%

Carrier

1.7%

Portuguese

1.7%

Urdu

1.7%

Polish

1.7%

Telugu

0.9%

Korean

0.9%

Danish

0.9%

Indonesian

0.9%

Hungarian

0.9%

Igbo

0.9%

Norwegian

0.9%
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Manager, Custom Support And Services Education

Schools

University of Phoenix

30.0%

American InterContinental University

6.6%

Ashford University

5.3%

San Jose State University

4.4%

Northeastern University

4.4%

Arizona State University

4.0%

Florida State College at Jacksonville

3.5%

Florida State University

3.5%

Georgia Perimeter College

3.5%

Southern New Hampshire University

3.5%

Liberty University

3.5%

Cardinal Stritch University

3.1%

Michigan State University

3.1%

Villanova University

3.1%

University of North Texas

3.1%

Orange Coast College

3.1%

University of Michigan - Ann Arbor

3.1%

Broward College

3.1%

DePaul University

3.1%

Kaplan University

3.1%
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Majors

Business

32.4%

Management

5.9%

Computer Science

5.5%

Accounting

5.3%

Psychology

4.9%

Health Care Administration

4.6%

Criminal Justice

4.5%

Information Technology

3.5%

Computer Information Systems

3.5%

Communication

3.4%

Liberal Arts

3.2%

Marketing

3.1%

General Studies

2.9%

Human Resources Management

2.8%

Graphic Design

2.7%

Finance

2.5%

Computer Networking

2.5%

English

2.4%

Education

2.2%

Political Science

2.2%
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Degrees

Bachelors

32.8%

Other

30.8%

Associate

15.9%

Masters

12.7%

Certificate

5.9%

Diploma

1.3%

Doctorate

0.6%

License

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Manager, Custom Support And Services Salaries

Job Title Company Location Start Date Salary
Manager, Support Services Rockwell Automation, Inc. Houston, TX Feb 04, 2014 $120,116
Manager, Services and Support Recommind, Inc. San Francisco, CA Dec 08, 2015 $119,000 -
$132,000
Manager, Systems Support Services Intuit Inc. Mountain View, CA Nov 16, 2009 $118,500
Manager of Support Services Rockwell Automation, Inc. Houston, TX Feb 04, 2011 $115,000
Manager, Support Services Digital Instinct LLC Las Vegas, NV Oct 24, 2015 $100,000
Manager, Support Services Digital Instinct LLC Las Vegas, NV Oct 24, 2013 $99,000

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Top Skills for A Manager, Custom Support And Services

CompanyProductsTechnicalSupportDataEntryEnsureCustomerSatisfactionCustomerServiceSupportPhoneCallsFinancialInternetInboundCallsWebWindowsCustomerServiceIssuesTroubleshootCustomerInquiriesSafetyCustomerServiceRepresentativesComputerSystemsTHighVolumeTechnicalIssues

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Top Manager, Custom Support And Services Skills

  1. Company Products
  2. Technical Support
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Directed new customers to appropriate sales representatives, informed and advised of company products.
  • Provide technical support for the Google Wallet Application.
  • Performed data entry and retrieval of client information/profiles.
  • Work closely and maintain good relationships with all departments to ensure customer satisfaction and customer experience.
  • Provided quality customer service support to customers.

Top Manager, Custom Support And Services Employers