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Become A Manager, Custom Support And Services

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Working As A Manager, Custom Support And Services

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Manager, Custom Support And Services Do At Exelon

* Provide oversight, counsel, direction and evaluation of Project management personnel 25%
* Interface with lines of business to create and define project requirements25%
* Interface with other departments involved in specific projects or engaged in similar work20%
* Create and drive project management tracking tolls including on-time delivery of milestones, cost, and quality 20%
* Develop short and long range resource plans to ensure resource utilization is levelized and optimized 10%
* POSITION SPECIFICATIONS
* BS degree in Business and 8 – 10 years experience, or in lieu of degree extensive (15 years) internal or external business experience
* Excellent Project Management skills
* Project Management Certification (desired).
* Knowledge of Business Controls
* Ability to lead high performing work teams
* Ability to communicate to all levels of organization
* Strong PC skills (SAP/Passport, Excel, Access, Microsoft Project)
* Advanced skills in problem solving, conflict management
* Preferred:
* MBA or relevant professional certification.
* Advanced understanding of security and CM guidance standards (e.g.
* NISTIR 7628, NIST SP 800-53, NIST Cybersecurity
* Framework; ISO/IEC 27000 series; ITIL/ITSM)
* Ability to provide in-depth analysis of critical considerations, benefits and risks associated with Security and CM aspects of the Smart Grid ecosystem
* Significant contact with leadership of external business groups
* Leadership level accountability; Regional operations responsibilities across multiple sites
* Indirectly manage and provide direction for all of Customer operations
* Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.
* VEVRAA Federal Contractor
* EEO is the Law Poster

What Does A Manager, Custom Support And Services Do At Manpower Group

* Review and process emails, letters, and faxes on a daily basis
* Perform cancellation requests
* Support / develop new processes and procedures for the cancellation department
* Enforces cancellation and reinstatement policies
* Provide one-touch support in resolving customer issues
* Must work efficiently in multiple applications in order to support customer issues across all areas of the business
* Constant communication with internal/external customer and multiple departments to deescalate concerns and to resolve issues
* Provide formal written communication to internal/external customers summarizing the team's efforts and results
* Will be required to support various projects in an effort to resolve time sensitive issues
* All other duties as assigned

What Does A Manager, Custom Support And Services Do At Immucor, Inc.

* Directs supervisors/leads in the production of all products.
* Responsible for planning, delegating and directing work.
* Directs the manufacturing supervisor and or lead to achieve the supply plan and site/divisional objectives.
* Is the lead manufacturing representative in the design transfer process (Product Development Process/MTS design transfers).
* Confers with other management to establish production and quality control standards and aids in the development of budgets and cost controls.
* Works with Supply Chain to ensure quantities, specifications, and product demand is met.
* Drive the implementation of best practices and continuous improvement initiatives through the organization.
* Support and participate in Continuous Improvement initiatives.
* Plans and directs production activities and establishes priorities for products while maintaining effective operating standards and costs.
* Coordinates production activities with purchasing and quality control to obtain optimum production and utilization of human resources, machines and equipment.
* Ensures equipment used for production is properly maintained and calibrated.
* Review and maintain accuracy of BOMs & Routes for materials that route through dept.
* In conjunction with department supervisors, reviews and analyzes departmental/batch records to ensure legibility, completeness and storage according to company-defined protocols

What Does A Manager, Custom Support And Services Do At HCA, Hospital Corporation of America

* The Manager of Physician Support Services is a working manager that provides managerial
* leadership in establishing goals and priorities and in the overall management of current physician relations within an
* HCA division.
* This position ensures continuity and alignment of the division's Physician Support Team with
* HCA's corporate IT&S strategies, division IT&S strategic plans, and facility needs, and participates and in the
* development of guidelines, procedures, and standards for initiatives impacting Physicians.
* Primary responsibilities include serving as the physician support leader for the division, managing the Physician
* Support Team, and coordinating consistent support of physicians working within the division.
* This individual also
* assists in resolving issues regarding clinical applications, coordinates division-wide testing and implementation of
* software releases, assists in developing strategies for training and tools for clinical applications across the division,
* and champions standardization, utilization, optimization and use of best practices in clinical applications.
* The Manager of Physician Support requires subject matter knowledge of clinical applications and their impact and
* applicability to the physician population.
* This position requires strong people management skills, personal drive, and the ability to see strategy through to
* execution in a matrix reporting environment

What Does A Manager, Custom Support And Services Do At St. Louis Community College

* Manages and administers activities of Academic Support Services, including, but not limited to, budget oversight, daily operations and staff leadership.
* Assesses, monitors, and evaluates students’ academic support needs.
* Collaborates with academic faculty and staff to develop and supply appropriate tutoring services, coaching activities, and other academic support programs. 
* Addresses reported complaints and criticisms related to tutoring services. 
* Develops operating procedures and policies.
* Determines and develops appropriate staffing for service hours.
* Conducts assessments of program effectiveness related to retention and coursework. 
* Collaborates with academic departments and academic divisions to ensure programs and services align with departmental and college expectations.
* Responsible for budget planning and management.
* Develops, recommends, presents, implements, and manages the Academic Services operating budget.
* Reviews and approves routine purchases and identifies capital needs. 
* Participates in program planning and implementation.
* Explores and promotes and implements tools and technologies to engage student learning, enhance literacy initiatives and support online education initiatives.
* Participates and implements best practices to advertise and promote Academic Support programs and services. 
* Represents Academic Support on various committees.
* Identifies and coordinates training and development for professional tutors, associate tutors and Academic Support staff. 
* Performs normal supervisory functions

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How To Become A Manager, Custom Support And Services

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Manager, Custom Support And Services jobs

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Manager, Custom Support And Services Career Paths

Manager, Custom Support And Services
Operations Manager Plant Manager General Manager
Account Manager
5 Yearsyrs
Program Manager Business Developer
Business Development Manager
9 Yearsyrs
Home Health Aid Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Senior Manager Managing Director
Chief Executive Officer
8 Yearsyrs
Senior Manager Operations Director
Chief Operating Officer
11 Yearsyrs
Billing Specialist Office Administrator Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Director Of Support Services Program Manager General Manager
Director Of Sales
10 Yearsyrs
Information Systems Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Information Technology Manager Senior Project Manager Senior Product Manager
Marketing Director
7 Yearsyrs
Billing Specialist Specialist Account Manager
Marketing Manager
6 Yearsyrs
Computer Technician Field Service Technician Service Manager
Office Manager
5 Yearsyrs
Program Manager General Manager
Operations Director
9 Yearsyrs
Information Technology Manager Project Manager Construction Manager
Operations Manager
7 Yearsyrs
Information Systems Technician Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Computer Technician Technician Operations Manager
Purchasing Manager
9 Yearsyrs
Operations Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Home Health Aid Security Officer Account Manager
Senior Account Manager
7 Yearsyrs
Director Of Support Services Operations Director Management Consultant
Senior Manager
10 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
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Manager, Custom Support And Services Demographics

Gender

  • Female

    55.9%
  • Male

    41.7%
  • Unknown

    2.4%

Ethnicity

  • White

    79.1%
  • Hispanic or Latino

    11.5%
  • Asian

    6.8%
  • Unknown

    2.0%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    55.7%
  • French

    8.7%
  • German

    6.1%
  • Hindi

    4.3%
  • Mandarin

    3.5%
  • Italian

    3.5%
  • Swedish

    1.7%
  • Vietnamese

    1.7%
  • Greek

    1.7%
  • Carrier

    1.7%
  • Portuguese

    1.7%
  • Urdu

    1.7%
  • Polish

    1.7%
  • Telugu

    0.9%
  • Korean

    0.9%
  • Danish

    0.9%
  • Indonesian

    0.9%
  • Hungarian

    0.9%
  • Igbo

    0.9%
  • Norwegian

    0.9%
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Manager, Custom Support And Services

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Manager, Custom Support And Services Education

Manager, Custom Support And Services

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Real Manager, Custom Support And Services Salaries

Job Title Company Location Start Date Salary
Manager, Support Services Rockwell Automation, Inc. Houston, TX Feb 04, 2014 $120,116
Manager, Services and Support Recommind, Inc. San Francisco, CA Dec 08, 2015 $119,000 -
$132,000
Manager of Support Services Rockwell Automation, Inc. Houston, TX Feb 04, 2011 $115,000
Manager, Support Services Digital Instinct LLC Las Vegas, NV Oct 24, 2015 $100,000
Manager, Support Services Digital Instinct LLC Las Vegas, NV Oct 24, 2013 $99,000

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Top Skills for A Manager, Custom Support And Services

CompanyProductsTechnicalSupportDataEntryEnsureCustomerSatisfactionCustomerServiceSupportPhoneCallsFinancialInternetInboundCallsWebWindowsCustomerServiceIssuesTroubleshootCustomerInquiriesSafetyCustomerServiceRepresentativesComputerSystemsTHighVolumeTechnicalIssues

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Top Manager, Custom Support And Services Skills

  1. Company Products
  2. Technical Support
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Directed new customers to appropriate sales representatives, informed and advised of company products.
  • Provide technical support for the Google Wallet Application.
  • Performed data entry and retrieval of client information/profiles.
  • Work closely and maintain good relationships with all departments to ensure customer satisfaction and customer experience.
  • Provided quality customer service support to customers.

Top Manager, Custom Support And Services Employers