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Manager, facilities services skills for your resume and career

Updated January 8, 2025

6 min read

Below we've compiled a list of the most critical manager, facilities services skills. We ranked the top skills for managers, facilities services based on the percentage of resumes they appeared on. For example, 12.0% of manager, facilities services resumes contained customer service as a skill. Continue reading to find out what skills a manager, facilities services needs to be successful in the workplace.

15 manager, facilities services skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how managers, facilities services use customer service:

Designed customer satisfaction program for client work orders resulting in increased customer service and productivity gains.
Cultivated trusting relationships by providing world-class customer service and support.

2. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how managers, facilities services use support services:

Develop and implement continuous improvement programs for all support services.
Managed remote site office build outs, moves, field staff, office support services, tenant improvement dollars.

3. OSHA

Here's how managers, facilities services use osha:

Maintain all related regulatory organizations which include JCAHO, OSHA, EPA, TCEQ, NFPA and all local regulatory agencies.
Collaborated with building management to ensure code compliance with all OSHA, federal, state, and local regulations.

4. Facility Services

Here's how managers, facilities services use facility services:

Established and implemented procedures for all office and facility services at Mountain View facility.
Managed Facility Services in over 260 Store Locations in the US, PR, Canada, Mexico and Dominican Republic.

5. Project Management

Here's how managers, facilities services use project management:

Directed project management activities associated with the office relocation and renovations.
Handled project management activities from inception through completion.

6. Industrial Maintenance

Here's how managers, facilities services use industrial maintenance:

Employed students enrolled in industrial maintenance programs with Community College to assist with construction and installation processes.
Be in charge of all aspects of industrial maintenance and operations.

7. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how managers, facilities services use oversight:

Managed operational and capital budgets of all services with individual oversight by each function's supervisor.
Provided direct management of 5 Facility Managers with indirect oversight of 95 Service Technicians.

8. CMMS

Here's how managers, facilities services use cmms:

Converted Excel capital project finance tracker to CMMS system.
Skilled user of AS-400/ASAP CMMS computer system.

9. Facilities Management

Facilities Management is a department that ensures all offices and workspace meet health, sanitation, and safety standards. This may include monitoring a building's infrastructure and exterior landscaping in addition to managing the lease of the property, scheduling repairs and regularly cleaning, and organizing any security forces required for the location.

Here's how managers, facilities services use facilities management:

Provided leadership and direction to facilities management initiatives.
Participated with procurement and facilities management in the setting of new terms and conditions.

10. Building Maintenance

Building maintenance means all duties necessary to keep a building livable and functional. It involves removing trash regularly, repairing broken items, and cleaning common areas.

Here's how managers, facilities services use building maintenance:

Direct and coordinate activities of contract service personnel and the building maintenance staff.
Coordinated and negotiated contracts for all aspects of complete building maintenance.

11. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how managers, facilities services use hr:

Perform site level HR activities, including candidate interviewing, hiring, training, and employee terminations.
Functioned as liaison to Headquarters departments (HR, Fiscal, MIS, etc.)

12. Customer Satisfaction

Here's how managers, facilities services use customer satisfaction:

Earned promotion to maximize customer satisfaction by prioritizing and leading the delivery of quality, timely facilities services.
Managed equipment replacement, store renovation and other initiative projects to increase customer satisfaction and sales.

13. Preventative Maintenance

Here's how managers, facilities services use preventative maintenance:

Planned and coordinated preventative maintenance programs, computer based work order management system and long range programmed maintenance.
Implement & coordinate all equipment preventative maintenance schedules in order to keep operating expenditures down.

14. HVAC

Here's how managers, facilities services use hvac:

Initiated Energy Management System improvements by providing better control of HVAC equipment, lighting and early equipment failure notification.
Set up PM Schedules throughout campus and dormitories for Fire extinguishers, all appliances, water heaters, and HVAC units.

15. PSM

PSM stands for Process Safety Regulations. It involves executing a healthy and compact PSM system. The main goal of process safety management (PSM) of extremely dangerous chemicals is to limit undesired discharges of hazardous chemicals particularly into areas that could expose workers and others to serious uncertainties. It is all about working with critical thinking skills to deal with the problem logically. Also, investigating options, avoiding biases, and concentrating on essential data to make useful outcomes.

Here's how managers, facilities services use psm:

Implement and maintain plant PSM, RMP, programs along with sites Emergency Response and Action Plan.
Presented training on PSM and its affect with facility operations to over 100 managers and technicians.

What skills help Managers, Facilities Services find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of manager, facilities services skills to add to your resume

The most important skills for a manager, facilities services resume and required skills for a manager, facilities services to have include:

Customer Service
Support Services
OSHA
Facility Services
Project Management
Industrial Maintenance
Oversight
CMMS
Facilities Management
Building Maintenance
HR
Customer Satisfaction
Preventative Maintenance
HVAC
PSM
Continuous Improvement

Maintenance Program
Plumbing
Real Estate
Capital Projects
Property Management
Facility Operations
Ladders
Maintenance Operations
Facility Maintenance
Snow Removal
Safety Training
Fire Protection
Cost Savings
Vendor Contracts
Cleanliness
General Maintenance

Direct Reports
Construction Projects
Office Equipment
Equipment Maintenance
Office Services
Mechanical Systems
Janitorial Services
Space Planning
Capital Budgets
FTE
Grounds Maintenance
Office Space
Pest Control
RFP
Contract Negotiations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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