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  • General Merchadise Department Manager

    Meijer 4.5company rating

    Manager job in Grand Rapids, MI

    As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! Are you seeking to join a thriving organization? Do you possess a fervent dedication to nurturing tomorrow's leaders? We are on the lookout for an exceptional General Merchandise Department Manager to join Meijer within our East and West Grand Rapids store locations! The Department Manager is responsible for overall team member engagement for those in span of care. The leader will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. The Department Manager will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Department Manager will work to identify and implement process improvements as well as serve as a steward of the Meijer culture. What You'll be Doing: Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do. Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles. Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization. Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L. Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store. Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs. This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required. What You Bring with You (Qualifications): Bachelor's degree or equivalent experience. Minimum 4+ years of retail/grocery or customer service experience. Progressive leadership experience preferred. A passion to provide industry leading service. Demonstrated ability to communicate with team members in a way that provides clear and precise direction. Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to lead an organization that practices working safely at all times. Demonstrates proactive/creative thinking and applies it to the business. A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share. A strong business acumen. An innovative attitude to help Meijer set the industry standard. A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.
    $104k-134k yearly est. Auto-Apply 3d ago
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  • Assistant Store Manager

    Community Choice Financial Family of Brands 4.4company rating

    Manager job in Kentwood, MI

    Your Opportunity: Assistant Store Manager Check Into Cash Kentwood, MI As an Assistant Store Manager (ASM), you'll support our customers through real financial needs while gaining hands-on experience running a store. You'll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It's fast-paced, people-first, and packed with growth potential. If you're ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step. What We Offer: Compensation The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks* Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a key holder program designed to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational reimbursement program. Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. A relaxed, business casual dress code that includes jeans and sneakers! *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What We're Looking For - Qualifications and Skills: A high school diploma or equivalent. Minimum one year's experience in customer service, sales, or retail. At least 3 months of supervisory, key holder, or relevant leadership experience Excellent verbal and written communication skills. Proficiency in using phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves - Preferred Qualifications and Skills Management experience in retail, convenience store, grocery, finance, service, or related industries. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). What You'll Do - Essential Duties and Responsibilities: Maximize customer success by offering financial services that fit their needs. Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products. Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty. Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts. Maintain customer information in the point of sale (POS) system with accuracy and integrity. Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures. Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing. Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer. Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance. Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.** **Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. Workplace Awards & Recognition: We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose: The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you'll thrive here? Learn more at ************************************************* The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Community Choice Financial Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
    $15 hourly Auto-Apply 2d ago
  • Overnight Stocking Manager

    Meijer 4.5company rating

    Manager job in Grand Rapids, MI

    As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! Are you seeking to join a thriving organization? Do you possess a fervent dedication to nurturing tomorrow's leaders? We are on the lookout for an exceptional Overnight Stocking Manager to join Meijer within our East and West Grand Rapids store locations! The Overnight Stocking Manager is responsible for overall team member engagement for those in span of care. The leader will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. The Overnight Stocking Manager will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Overnight Stocking Manager will work to identify and implement process improvements as well as serve as a steward of the Meijer culture. What You'll be Doing: Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do. Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles. Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization. Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L. Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store. Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs. This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required. What You Bring with You (Qualifications): Bachelor's degree or equivalent experience. Minimum 4+ years of retail/grocery or customer service experience. Progressive leadership experience preferred. A passion to provide industry leading service. Demonstrated ability to communicate with team members in a way that provides clear and precise direction. Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to lead an organization that practices working safely at all times. Demonstrates proactive/creative thinking and applies it to the business. A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share. A strong business acumen. An innovative attitude to help Meijer set the industry standard. A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.
    $110k-149k yearly est. Auto-Apply 3d ago
  • Retail District Manager

    Rally House 3.9company rating

    Manager job in Grand Rapids, MI

    Rally House is a specialty retail store that carries all things local! We are looking for people who are enjoy working for a growing organization, as we currently operate 180+ stores nationwide, with many more to come! You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, and the opportunity to travel and receive continued development opportunities as a leader of our store management teams. We don't just provide jobs, we provide careers. Apply today and be part of our growth! Job Description Lead Leaders. Unite Markets. Celebrate Hometown Connections. Drive the Brand. Lead the Market. Build the Culture. Drive the Brand. Rally House is looking for a District Manager who's ready to lead multiple stores, coach and develop strong teams, and bring the Rally House experience to life across an entire market. As District Manager, you'll oversee store performance, customer experience, visual presentation, and operational excellence across your assigned territory. You'll be the go-to leader for Store Managers - mentoring, motivating, and helping them grow their teams and hit their goals. You'll drive strategy and execution of company initiatives while ensuring every location reflects our energy and values - delivering a consistent guest experience fueled by an outrageous selection of local and team apparel and gifts. You'll monitor KPIs, control expenses, and uphold brand standards - all while developing a strong leadership pipeline and supporting long-term market growth. This is a multi - unit leadership role for results-driven operators who know how to lead through others, build culture at scale, and help every store celebrate hometown connections while growing the Rally House brand. Responsibilities Financial: Drive and maximize the customer experience to achieve goals; Control labor within guidelines by approving all weekly schedules; Drive corporate initiatives with a focus on goal attainment and expense control; Analyzes financial data to build on strengths, support weak areas and note any unusual occurrences; Train Store Managers in recognizing and influencing their business by understanding reports and acting on the knowledge. Leadership: Conducts store visits to ensure compliance, train, and provide feedback on the customer experience and store operations; Provides consistent developmental feedback that empowers and motivates our team and fosters a team environment by using effective communication skills; Motivate leaders and associates to achieve their maximum potential; Communicate both verbally and in writing with all associates, peers, supervisors, and corporate office; Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met; Communicate in a clear, positive and professional manner designed to educate, inspire, motivate and direct behavior of all store level personnel; Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans to exceed the customer experience, meet operational and organizational objectives; Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to act and achieve goals. Management: Demonstrate ability to plan and prioritize company objectives and properly manage time to ensure all are achieved; Effectively organize resources and communications to maximize personal and district performance; Supervise Store Managers through planning, assigning, and directing their overall functions. Visual Presentation: Supervise stores to ensure company standards for visual presentation, signage, cleanliness, and organization are maintained; Responsible for the overall leadership, visual merchandising and display presentation, fixture layout, and visual operation within an assigned district; Conduct store visits to drive a consistent execution among stores and ensure that directives are read/interpreted in a consistent manner; utilize store visit guides to provide feedback on overall store experience. Store Operations: Communicate consistently with store personnel to ensure understanding and compliance with all policies, procedures and best practices; Ensures scheduling of the store is complete to company standards in order to deliver the customer experience and complete all operational tasks. Employee Relations: Attracts, recruits, and retains talent leaders and associates who are customer-focused and demonstrate the ability to deliver an excellent customer experience; Developing a succession plan within the district to prepare for talent needs while minimizing turnover; Utilize company training tools to fully develop potential and bench strength at all levels; Train leaders and store associates on standard operating procedures; Administer the progressive steps of discipline to include verbal and written warnings; Interact regularly with all levels of store staff to gain insight on store morale and to gain suggestions from the store level on operational efficiencies and customer experience. Event Venue Management (For districts in which it pertains): Fosters relationships with critical stakeholders connected to the School and is a liaison for partners associated with them.; Provide oversight and leadership related to inventory control, personnel, merchandising, etc.; Must actively participate in key campus or stadium events and activities.; Communicate weekly and partner with Rally House corporate departments to assess and make recommendations in all business areas.; Looks for innovative ways to continue to enhance the in-venue event retail experience. Personal Characteristics: Show initiative to assume additional responsibilities; Demonstrate ability to adapt to changes in direction and priority; Exemplify a "Whatever It Takes!" spirit. Travel and work full shifts in stores within a given geographic area; Ability and willingness to travel overnight as needed; Ability to work weekends, nights, holidays, varying days and hours, based on business needs. Skills And Knowledge Ability to adapt to change and assume added responsibilities, Ability to multi-task and balance multiple priorities., Aptitude for interpreting retail data and applying solutions as problems arise, Excellent organization skills with the ability to plan and execute tasks efficiently, Excellent verbal and written communication skills, Proactive and creative problem-solving ability., Proficient computer skills in Microsoft Word, Excel, and Outlook, Proven track record of delivering an exceptional customer experience, deliver results while controlling shrink and payroll., Strong merchandising and visual skills., Strong networking, recruiting, training, visual merchandising and operational skills. Qualifications Minimum of 3-5 years Store Management experience required; minimum of 1 - 2 years multi-store management experience preferred with a focus on the customer experience, knowledge in fashion apparel, and with proven results; College degree preferred. Ability to travel up to 2-weeks at a time during events. Required to stand and walk; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms; differentiate colors. Regularly required to stoop, kneel, bend, crouch and lift up to 50 pounds. The position also requires the ability to work in, on, around, over and under fixed equipment and ladders.
    $52k-99k yearly est. 3d ago
  • Operations Manager

    Integrity Trade Services 3.9company rating

    Manager job in Whitehall, MI

    Operations Manager - Up to $180k/annually DOE! is a direct hire opportunity! Integrity Trade Services is hiring an Operations Manager for our manufacturing client to start immediately at up to $180k/annually DOE! Receive comprehensive benefits through our client upon hire! Responsibilities: Empowers talent - Removes barriers to individual and organizational productivity; motivates and equips others to achieve high performance; recognizes the direct relationship between people and measurable results; promotes learning through cross-training opportunities. Flexible - Adapts easily to changing conditions in a dynamic environment; able to multitask and shift efficiently between priorities; applies different perspectives and approaches depending on the situation. Organized and time-conscious - Manages time effectively to complete tasks efficiently; understands process durations and sets realistic expectations; maintains balance between accessibility and proactive time management. Business-minded - Aligns people and resources according to operational demand; accurately forecasts needs and prioritizes focus areas by project and timeline; leverages strong business acumen to make timely, well-informed decisions. Interpretation and synthesis - Quickly assesses and integrates multiple data points to form actionable plans; interprets both quantitative and qualitative information to guide decision-making; justifies recommendations with clear, evidence-based reasoning; understands relevant metrics and industry trends. Rigor - Ensures accountability through audit processes; expertly utilizes existing systems and tools; gathers insights from all organizational levels-from shop floor to enterprise leadership; fosters continuous improvement through refined processes. Team-oriented - Actively participates at the tactical level when necessary; contributes technical or operational support while maintaining strategic oversight; delegates effectively while sustaining leadership authority. Trust and relationship-building - Communicates regularly and transparently to maintain information flow; maintains strong visibility within operations; emphasizes recognition of strengths and accomplishments while addressing performance gaps constructively. Inventive - Identifies efficiencies and drives time savings in operational workflows; encourages and acts on innovative ideas from all levels of the organization. Professional presence - Manages escalations objectively and calmly; reframes challenges as opportunities for development; upholds the integrity of the plant environment and company brand. Responsibilities: This staff-level position provides leadership in manufacturing excellence, driving continuous improvement in key performance metrics, including quality, productivity, cycle time, delivery, and cash flow, while ensuring exceptional customer satisfaction. Comply with all safety procedures and department-specific safety standards. Monitor and improve key metrics such as OEE, departmental production value added, daily shipment targets, and profit/revenue. Maintain a safe and clean work environment for all employees. Enhance manufacturing planning, execution, and shop floor discipline. Lead implementation of Plant ABS and lean manufacturing initiatives. Identify and eliminate non-value-added activities and waste. Improve product flow and implement methods to reduce labor hours. Develop and train team leaders, facilitators, supervisors, and support staff for both professional and personal growth. Immediately address any safety infractions or concerns and promote Injury Free Event (IFE) reporting. Manage departmental budgets and financial accountability. Maintain strong communication and cooperation with Howmet customers. Collaborate with the plant manager to set budgets, strategic plans, and team goals aligned with business unit objectives. Cascade goals and objectives throughout the organization. Support both plant-level and corporate teams. Ensure superior on-time delivery performance. Conduct capacity analyses to establish and sustain standard work. Drive cost reduction initiatives to enhance profitability. Apply lean manufacturing tools to minimize WIP and cycle times. Communicate relevant updates consistently with staff, customers, and management. Utilize constraint management principles and OEE improvement strategies to optimize operations. Lead continuous improvement initiatives and support process modifications with engineering teams to improve production and product quality. Location: Whitehall, MI Schedule/Shift Details: Overtime as needed. Qualifications: High school diploma or GED and a minimum of 7 years of manufacturing experience, including 5 years in leadership Must be legally authorized to work in the United States; verification will be required on hire. Visa sponsorship is not available. Preferred Qualifications: Bachelor's degree preferred. Experience in the investment casting industry is a plus. Proven leadership ability that fosters an engaged, motivated workforce. Demonstrated success with lean manufacturing, total quality management, and Six Sigma implementation. Strong technical knowledge of manufacturing processes. Excellent analytical, problem-solving, communication, interpersonal, organizational, and negotiation skills. Strong financial acumen. Experience with tooling, molds, and dies in Investment Casting, Injection Molding, or Stamping industries preferred. Benefits: Medical, Dental, Vision PTO 401k Why choose Integrity Trade Services? At ITS, we offer our employees a competitive salary paid weekly and a comprehensive benefits package, including medical, dental, and vision insurance. Interested? Want to Learn More? Reach out to Melissa Bauza at *********************** or call ************! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
    $41k-51k yearly est. 4d ago
  • Service Department Project Manager

    Riveer

    Manager job in South Haven, MI

    Riveer is seeking a Service Department Project Manager to coordinate, plan, and oversee all service-related projects from installation, scheduled maintenance, repairs, training, and field support. This role ensures projects are scoped correctly, scheduled efficiently, executed safely, and completed on time. This is a hands-on project management role; the ideal candidate is a proven service leader with experience in a technical, manufacturing, or industrial environment who combines operational expertise with strategic vision. Key Responsibilities Lead, mentor, and develop a team of service technicians. Define and execute strategies to enhance customer satisfaction, streamline service operations, and optimize team performance. Track project progress, risks, and deliverables, adjust plans proactively based on changing requirements. Establish and monitor key service metrics (response times, resolution rates, first-time-fix rates, etc.), reporting regularly to leadership. Serve as the primary escalation point for customer service inquiries, ensuring issues are resolved quickly and effectively. Build and maintain strong relationships with customers across a variety of industries. Oversee scheduling of service technicians for domestic and international installations, maintenance, and repairs. Ensure accuracy and compliance with customer records, documentation, warranty claims, and service reporting. Work cross-functionally with engineering, sales, and production teams to resolve technical issues and improve system performance. Implement process improvements that reduce downtime, improve service responsiveness, and increase overall efficiency. Qualifications 7+ years in a customer service, technical support, or service management role, ideally in a technical, manufacturing, or industrial setting. 5+ years of progressive leadership with responsibility for hiring, coaching, and building teams. Strong track record of building and leading service teams that deliver measurable improvements in customer satisfaction and operational efficiency. Demonstrated success in scaling or transforming a service department. Proficiency in Microsoft Office (Excel, Word, etc.) Experience with ERP (Epicor strongly preferred) and CRM platforms. Strong technical aptitude with the ability to interpret complex documentation and communicate solutions clearly. Excellent organizational, problem-solving, and communication skills with the ability to manage competing priorities. What We Offer Competitive salary, paid weekly Medical, dental, and vision insurance, Riveer pays 75% of premium Simple IRA with company match Paid time off and holidays Free lunch provided every Thursday This job description contains information about the key responsibilities of this position. It is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions. Responsibilities are subject to change. Riveer does not discriminate based on gender/sex, race, religion, height, weight, color, age, national origin, disability, or any other status covered by federal, state, or local law allowed. Riveer is an Equal Opportunity Employer.
    $27k-42k yearly est. 2d ago
  • Customer Service Manager

    Union Bancshares of Benton Inc. 4.1company rating

    Manager job in Ada, MI

    The Customer Service Manager should be a highly motivated, high-energy individual with a strong desire to succeed and mentor our front-line bankers who can drive excellent customer service and operational performance while adhering to group policies and procedures. The Customer Service Manager is responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints as well as contacting service customers after their visit to monitor quality control and satisfaction. These functions range from hard to complex in nature. The Customer Service Manager will refer customers for products and services uncovered during interactions and/or conversations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. Essential Functions Leadership Overall branch oversight for, service and operations and performance of Teller and Relationship banker staff. Will lead these efforts either independently or with the assistance of an Assistant Branch Manager or Branch Manager. Lead team to provide excellent customer service with the ability to effectively resolve customer issues. Responsible for sourcing, developing, coaching and leading a team that reinforces Union Banks core values, business objectives and employee performance standards. Demonstrates and maintains a working knowledge of Union Bank's products, services, processes, and internal resources to stay informed, guide and lead the team. Drive team's performance and lead by example in the following areas; Customer Service, Sales & Referrals, Operational Excellence. Customer Service & Transactions Promote good customer experiences by consistently providing best in class customer satisfaction. Have a developed rapport with the customer base and have knowledge of account ownership. Process a variety of transactions: including but not limited to check cashing, deposits, withdrawals, and payments. Count, prove, and package currency and coin. Redeem US Savings Bonds. Assist in night depository functions. Assist customers with safe deposit box access in accordance with bank policies and procedures. Operating TCR machines where applicable including balancing the TCR drawer at the end of the day. Funding and sales of pre-paid Visa Cards. Process various transactions related to CDs. Perform a variety of customer service transactions such as account holds, stop payments, ACH forms, AFT forms, and others forms/documents as needed. Serve as ATM and/or Vault teller as assigned. Act as a mentor to new employees Issue instant issue debit cards where applicable. Other duties as assigned from time to time by the Branch Manager. Cash Handling & Operational Excellence Responsible for knowing and adhering to appropriate security and emergency procedures. Keep customer information in a secured area at all times while maintaining an organized work station. Maintain knowledge of the bank's policies and procedures. Cash checks following proper bank procedures, making sure funds are available and collected. Maintain balancing record that is in line with policy and have the ability to find and correct outages and enlist help as appropriate. Assist in the opening and closing of the branch. Perform ongoing maintenance of scanners, validators, coin counters, TCR etc. Help coordinate branch document retention and destruction in accordance with the bank's policies and procedures. Sales & Referrals Consistently meet or exceed sales referrals, as set by management. Proactively work to deepen both new and existing customer relationships through cross-sell opportunities. Engage in consultative discussions with customers through the new account opening process to understand their financial picture and recommend products and services that best align with meeting their needs. Lead branch huddles and participate in applicable sales meetings and staff meetings. Maintain a thorough understanding of all Retail products and services offered. Initiate conversations to uncover customer needs and effectively refer customer to line of business partners (Mortgage, Commercial, TM, etc.) for the selling of banks products and services. Have a good understanding of the bank's IRA (Traditional & Roth) and HSA offerings, including tax benefits, contributions and distributions. Have a good understanding of the bank's lending products. Other Functions Familiar with and abides by all bank regulations including but not limited to BSA and OFAC. Familiar with and abides by all bank regulations Other duties as assigned by Senior Management. Working Conditions of the Job Stationed in a branch within the teller area 95% of working time. Ability to travel to work at different branches with short notice or as scheduled. No particular hazards on the job. Ability to stand for long periods of time, stoop, bend, twist and lift up to 50 pounds occasionally. Requirements Job Qualifications Successful completion of the Customer Service Career Path. Good interpersonal skills including listening, verbal and written communication between coworkers and customers. Exemplary customer service skills. Ability to follow directions and be attentive to details and accuracy. Ability to retain confidential information. Exemplify professional appearance guidelines as stated within the company policies. Professional phone etiquette required for both internal and external communication. Education & Work Experience High school diploma or equivalent. Prior cash handling and customer service experience required. Prior management experience preferred. 3+ years banking experience preferred. EEO Statement Union Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. This does not list all of the duties of the job. Other duties and responsibilities may be assigned. This may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.
    $39k-71k yearly est. 60d+ ago
  • Customer Service / Dispatch Manager

    Vander Hyde Mechanical Inc.

    Manager job in Grand Rapids, MI

    Job Description Customer Service Manager Vander Hyde Mechanical, a family-owned and well-established HVAC, Plumbing, and Electrical company, is seeking a Customer Service Manager to provide focused leadership to our Customer Service and Dispatch department. This position is part of a departmental restructuring. Historically, customer service leadership responsibilities were combined with broader administrative duties. We are now transitioning to a dedicated management role with the sole purpose of overseeing, supporting, and strengthening the Customer Service and Dispatch function. ⭐ Position Overview The Customer Service Manager will be responsible for the daily operations and performance of our Customer Service Representatives and Dispatchers. The initial phase in this role will include a period of observation and assessment to gain a clear understanding of current workflows, team dynamics, scheduling processes, and communication patterns. Following this period, the Manager will collaborate with company leadership to implement structured, practical improvements that enhance consistency, efficiency, and the overall customer experience. This role requires a professional who can provide clarity, stability, and strong coordination within a high-volume service environment. Key Responsibilities Lead the daily operations of the Customer Service and Dispatch team Conduct an initial assessment of existing processes, workflows, and team structure Develop and refine standard operating procedures as needed Provide coaching, support, and performance feedback to team members Ensure effective call handling, scheduling, and dispatch accuracy Manage escalated customer concerns with professionalism and sound judgment Assist with coverage and call support when operationally necessary Maintain service metrics and prepare reports for leadership Strengthen cross-department communication, particularly with field managers and technicians Qualifications Minimum 2 years of supervisory or management experience (required) Strong background in customer service; 5+ years preferred Prior experience in dispatching or high-volume call environments (preferred) Demonstrated ability to analyze workflows and support organizational improvements Excellent communication, coaching, and leadership skills High level of professionalism, sound decision-making, and organizational discipline Ability to lead a team through change in a steady, thoughtful manner Compensation & Benefits $24-$30 per hour, based on experience FREE employee health insurance option FREE company-paid life insurance Dental and vision insurance Paid time off 401(k) with company match Long-term stability of a successful, family-owned company Schedule Full-time, in-office Monday-Friday | 8:00 AM - 5:00 PM
    $24-30 hourly 6d ago
  • Customer Service Manager

    Vander Hyde Services

    Manager job in Grand Rapids, MI

    Vander Hyde Mechanical - Serving West Michigan for 35+ Years Vander Hyde Mechanical, a family-owned and well-established HVAC, Plumbing, and Electrical company, is seeking a Customer Service Manager to provide focused leadership to our Customer Service and Dispatch department. This position is part of a departmental restructuring. Historically, customer service leadership responsibilities were combined with broader administrative duties. We are now transitioning to a dedicated management role with the sole purpose of overseeing, supporting, and strengthening the Customer Service and Dispatch function. Position Overview The Customer Service Manager will be responsible for the daily operations and performance of our Customer Service Representatives and Dispatchers. The initial phase in this role will include a period of observation and assessment to gain a clear understanding of current workflows, team dynamics, scheduling processes, and communication patterns. Following this period, the Manager will collaborate with company leadership to implement structured, practical improvements that enhance consistency, efficiency, and the overall customer experience. This role requires a professional who can provide clarity, stability, and strong coordination within a high-volume service environment. Key Responsibilities * Lead the daily operations of the Customer Service and Dispatch team * Conduct an initial assessment of existing processes, workflows, and team structure * Develop and refine standard operating procedures as needed * Provide coaching, support, and performance feedback to team members * Ensure effective call handling, scheduling, and dispatch accuracy * Manage escalated customer concerns with professionalism and sound judgment * Assist with coverage and call support when operationally necessary * Maintain service metrics and prepare reports for leadership * Strengthen cross-department communication, particularly with field managers and technicians Qualifications * Minimum 2 years of supervisory or management experience (required) * Strong background in customer service; 5+ years preferred * Prior experience in dispatching or high-volume call environments (preferred) * Demonstrated ability to analyze workflows and support organizational improvements * Excellent communication, coaching, and leadership skills * High level of professionalism, sound decision-making, and organizational discipline * Ability to lead a team through change in a steady, thoughtful manner Compensation & Benefits * $24-$30 per hour
    $24-30 hourly 3d ago
  • Restaurant & Operations Manager

    Lucky Strike Entertainment 4.3company rating

    Manager job in Grand Rapids, MI

    Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers-and have a great time doing so. The Restaurant / Entertainment Manager role is an active one where you're on your feet, coordinating multiple team members, and problem-solving in real time. Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center and its management. In the General Manager's absence, they're the ones who hold down the fort, assuming responsibility for all center and floor management, from entertainment to Food & Beverage to the property and its equipment as a whole. Amid all their day-to-day, our Restaurant / Entertainment Managers maintain an unwavering commitment to guest satisfaction and a dedication to developing the team's hourly staff. If you've ever thought of becoming a General Manager at one of our centers, then the Restaurant / Entertainment Manager is a great place to start. ESSENTIAL DUTIES: Get a glimpse of all you'll experience as a Restaurant/Hospitality Manager MAKE GUESTS PRIORITY #1 Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints NEVER STOP IMPROVING Continually hone our operational execution; schedule staffing levels to meet your center's needs and maximize the guest experience TAKE EVERY OPPORTUNITY Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.) PARTNER WITH LEAGUES Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues ASSEMBLE AN ALL-STAR TEAM Recruit, hire, train, and schedule a talented team of hourly center staff SHOW OFF THOSE MANAGEMENT SKILLS Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity; delegate, delegate, delegate... DRIVE FOOD & BEVERAGE SALES Oversee the management and expansion of your center's Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture. REMAIN FLEXIBLE An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center. WHO YOU ARE As committed member of our team, you're ready to fill in for your center's General Manager as needed. Your guest service sensibility is as strong as your interpersonal and communication skills. You're flexible enough to support the center through extended workdays, in addition to being able to work nights, weekends, and holidays. What's more, you're a dedicated team player who's great at developing the talents of your team, and you're looking to ultimately take the next step towards becoming a General Manager. DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team 2+ Years of Management Experience in kitchen, bar, restaurant, and food service operations Bachelor's Degree The ability to supervise center operations staff Strong Team Player Exceptional “People Developer” Customer Service Pro Knowledge of POS register systems WORK ENVIRONMENT/ PHYSICAL DEMANDS: Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance. #LI-HD1 Who We Are Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: ************************************ #LI-HD1
    $50k-82k yearly est. Auto-Apply 18d ago
  • District Manager: Grand Rapids and Surrounding Areas

    Wild Bills Beefjerky 4.1company rating

    Manager job in Grand Rapids, MI

    We're looking for a District Manager who thrives in a dynamic and high energy environment and can bring a unique mix of industry knowledge and passion for people. The District Manager is passionate about driving sales and operations with integrity. This person will drive results while maintaining a positive and fun culture. In this role, you will have the opportunity to focus on driving consistent growth and profitability in your District, by focusing on sales and operational results. Reporting to the Regional Manager, you will drive sales and operational results by coaching, developing, and leading your team. Your Talents: Responsible for leadership and management of 12-15 retail store locations across the district. Creates clear responsibilities and processes for district team to standardize processes and measure results. Ensures District is compliant with company policies, procedures, and standards. Manages budgets within the district in relation to but not limited to labor and expenses. Analyze results, strategize, make sound decisions, and takes responsibility. Persists in accomplishing objectives despite obstacles and setbacks by motivating your team to achieve the highest results. Coaches and develops your team by building a culture that promotes a positive open team environment for employees and customers through recognition, performance management, listening sessions and team building. Effectively manages all people responsibilities including recruitment, retention, development, and accountability. Develops and improves the district by considering multiple and varied viewpoints when addressing problems and opportunities. Analyzes Profit and Loss to identify individual and district opportunities and performance gaps that will drive results. Establishes and builds relationships with key partners to support the training, operational and development of the district that will lead to its success. Models high standards of integrity to create a District culture that aligns with Wild Bill's Core Values. Requirements Your Experience: 2-5 years of multi-unit store management experience with a proven track record of driving performance High School diploma or GED required The ability to lead, and inspire teams through strong human resource skills Excellent Interpersonal skills Solid computer proficiency including PC Window's applications (Excel and Word) Ability to analyze results, strategize, make sound decisions and take responsibility Demonstrated financial results in both sales and multi-unit store management What We'll Offer: Medical, dental, vision, life insurance benefits. Merchandise discounts. Development and growth opportunities
    $85k-140k yearly est. 6d ago
  • District Manager

    Subway-12556-0

    Manager job in Grand Rapids, MI

    Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations. Key Responsibilities: • Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies. • Develop and implement strategies to drive sales growth and meet revenue targets. • Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement. • Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed. • Ensure compliance with food safety, cleanliness, and health regulations at all locations. • Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner. • Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals. Qualifications: • Bachelor's degree in Business Administration, Hospitality Management, or related field preferred. • Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry. • Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment. • Strong leadership skills with the ability to inspire, motivate, and develop teams. • Excellent communication, interpersonal, and problem-solving skills. • Ability to prioritize and manage multiple tasks effectively. • Flexibility to travel within the designated district as needed. Benefits: • Competitive salary commensurate with experience • Performance-based bonuses • Opportunities for career advancement and professional development Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
    $85k-141k yearly est. 18d ago
  • District Manager

    Subway-6885-0

    Manager job in Grand Rapids, MI

    Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations. Key Responsibilities: • Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies. • Develop and implement strategies to drive sales growth and meet revenue targets. • Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement. • Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed. • Ensure compliance with food safety, cleanliness, and health regulations at all locations. • Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner. • Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals. Qualifications: • Bachelor's degree in Business Administration, Hospitality Management, or related field preferred. • Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry. • Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment. • Strong leadership skills with the ability to inspire, motivate, and develop teams. • Excellent communication, interpersonal, and problem-solving skills. • Ability to prioritize and manage multiple tasks effectively. • Flexibility to travel within the designated district as needed. Benefits: • Competitive salary commensurate with experience • Performance-based bonuses • Opportunities for career advancement and professional development Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
    $85k-141k yearly est. 18d ago
  • District Manager

    Subway-1478-0

    Manager job in Grand Rapids, MI

    Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations. Key Responsibilities: • Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies. • Develop and implement strategies to drive sales growth and meet revenue targets. • Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement. • Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed. • Ensure compliance with food safety, cleanliness, and health regulations at all locations. • Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner. • Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals. Qualifications: • Bachelor's degree in Business Administration, Hospitality Management, or related field preferred. • Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry. • Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment. • Strong leadership skills with the ability to inspire, motivate, and develop teams. • Excellent communication, interpersonal, and problem-solving skills. • Ability to prioritize and manage multiple tasks effectively. • Flexibility to travel within the designated district as needed. Benefits: • Competitive salary commensurate with experience • Performance-based bonuses • Opportunities for career advancement and professional development Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
    $85k-141k yearly est. 18d ago
  • District Manager

    Pita Way

    Manager job in Grand Rapids, MI

    We're at it again! As we continue growing, Pita Way is looking for top performers to join our team. Can you teach, coach, train, and develop in difficult hiring climates? Can you inspire and motivate the people around you to become the best they can possibly be? If you answered yes; we have an opportunity for you. Pita Way is a people business first, and we just so happen to make delicious mediterranean food. Pita Way offers a space for creativity to thrive. We believe in being different, and using our core values of empathy, dedication, integrity, enthusiasm and ambition to shape the fast casual industry. Apply today and be a part of something delicious, something fresh, something BIG. Focus of this position will include but not be limited to the following: Build and develop top performers Responsible for all KPI's within your assigned district Overseeing operations of multiple locations Manage/Assess P and L's Oversee distribution Hiring and training
    $85k-141k yearly est. 60d+ ago
  • Customer Service Manager

    Innovative Client Connections

    Manager job in Kalamazoo, MI

    ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time. Job Description Our Support. Your Success. Have you had success as a Retail Sales Associate or Sales Consultant? Are you looking to take the next step in your career? ICC South offers successful Sales Associates an Entry Level Retail Management Training Program! We are seeking experienced Associates and Consultants to join our team of Trainees who have gone on to success in management. Our program allows you to enjoy a high earning potential while working in a fun and energetic environment! We are a leading company in our industry. If you have the drive to grow, learn and succeed, ICC South is a place where you can get promoted quickly as long as you are willing to work hard and put learning into action! Our strong industry position creates a stable workplace where you can feel secure in your success. Benefits As a Retail Sales Associate, you will have access to a world class management training program with the opportunity to gain valuable experience by partnering with dedicated and successful Store Managers! As an Entry Level Retail Sales Manager Trainee, we recognize your drive and ambition, and we want to help you advance on your desired career path. With us, you will have access to the training and resources you need to thrive at your new career. ICC South gives you the keys to succeed! We recognize that you dedicate time and effort to your job, and we want you to have the resources to keep achieving. Here are some of the benefits our Trainees enjoy! Paid training Base pay plus commissions and bonuses Travel opportunities Health benefits at management Additional cash rewards Job Responsibilities You will receive hands on training in sales, marketing and business development techniques. You will shadow managers, learning all of the aspects of retail and people management. Our program hinges on understanding, mastering and being able to lead your own team. Other responsibilities of the Management Trainee position include: Greeting and assisting customers ascertaining with their wants and needs Answering customer questions and inquiries regarding products and services Seeking out information and knowledge regarding new products Setting and achieving personal goals Presenting pricing, preparing contracts and processing transactions Placing orders and locating stock Maintaining knowledge of current promotions and policies regarding payment, exchanges and store security Participating in merchandising and product displays Qualifications Job Requirements As a Retail Sales Associate in training you must have integrity, commitment, a strong desire to succeed, and the drive to provide exceptional customer service. In addition to your persistence and ability to influence others, success at ICC South doesn't have any one background or experience. Successful Management Trainees have come from administration, marketing, customer service, hospitality, mobile, automotive, real estate, insurance, warehouse/industrial and food service positions, yet they all share a drive to succeed. This is an entry level management opportunity where we will provide experienced Sales Associates with the tools you need to succeed! Other requirements of the Management Trainee role include: Experience as an Associate or Consultant in a sales or customer service environment Enthusiasm for a career as a Manager Must be coachable and hard-working Desire to set and exceed goals Ability to grasp new concepts and learn new skills Ability to perform well while being a team player Comfortable working with clientele and ability to provide excellent customer service Willing to work non-traditional business hours including nights, weekends and holidays Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-70k yearly est. 16h ago
  • Operations Manager

    Rockford Construction 3.6company rating

    Manager job in Grand Rapids, MI

    Position Classification: Full-Time Regular We are looking for an Operations Manager who will work alongside our Property Management team. Someone who will play a vital leadership role in the overall effectiveness and efficiency of the property management department. This role is responsible for operational oversight across key functional areas including systems, process development, audits, acquisitions and dispositions, onboarding, training, and project execution. If you have experience and a passion for the property management industry, apply today and become a part of our dynamic team! Key Responsibilities * Develop and maintain a regular audit schedule to ensure alignment with company policies, regulatory compliance, and operational standards. * Conduct regular onsite property visits weekly to support teams and observe operations. * Analyze audit findings, recommend corrective actions, and implement improvements in collaboration with internal stakeholders. * Maintain documentation and internal controls related to departmental performance, property data, and compliance. * Oversee the functionality and optimization of all departmental platforms, including Yardi and other property management tools. * Collaborate with IT and system vendors to troubleshoot issues, manage upgrades, and implement new technologies that enhance team productivity. * Identify opportunities for digital transformation and integration to improve operational workflows. * Design, document, and continuously improve standard operating procedures (SOPs) across the department. * Lead process improvement initiatives to increase consistency, efficiency, and effectiveness across property management, accounting, and maintenance teams. * Ensure policies are kept up-to-date and aligned with industry best practices. * Lead and manage departmental initiatives and special projects from planning through execution. * Monitor progress, resources, and risks to ensure goals are met on time and within scope. * Provide regular reporting and updates to the Director of Property Management and senior leadership. * Manage all operational elements of property transitions, ensuring smooth onboarding and offboarding of assets in collaboration with internal teams. * Oversee system and process setup during acquisitions and ensure data archiving and compliance during dispositions. * Serve as the central point of coordination across departments for all transition-related activities. * Coordinate onboarding and training plans for new team members within the property management department. * Coordinate offboarding processes, ensuring proper documentation, data management, and knowledge transfer. * Partner with HR and department leads to ensure compliance with internal processes and seamless transitions. * Develop and facilitate training programs and workshops for team members across accounting, property management, and maintenance functions. * Attend industry events, association meetings, and continuing education relevant to property management operations. * Stay informed on market trends and best practices and translate that knowledge to the team. * Act as a key connector between property management, facilities, accounting, and leadership teams. * Ensure teams are equipped with the tools, resources, and documentation necessary to succeed in their roles. * Support department-wide initiatives to improve communication, reporting, and service delivery. * Other duties as assigned.
    $73k-105k yearly est. 26d ago
  • Branch Support Manager

    W.F. Young 3.5company rating

    Manager job in Grand Rapids, MI

    About this role: Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargo In this role, you will: Lead or participate in support functions for multiple business groups and contribute to large scale strategic initiatives Lead in the execution of various supervisory approvals for the Brokerage Support team including, supervisory review and approval of operational transaction requests including but not limited to, asset movement, account maintenance, order errors, document approvals and various remediation projects to ensure timely completion, quality, and compliance Lead, participate and collaborate with peers, colleagues and mid-level managers in adherence, development and interpretation of policies, procedures, and compliance requirements Act as the primary point of escalation for operational controls, technology and service inquiries from Financial Advisors, Client Associates, Operations and other branch and Support Center employees to resolve complex issues related to work allocation, and daily operations Lead or participate in research and resolving moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy, policies, procedures, and compliance requirements Work independently to identify, strategize and make recommendations for support function by providing support and leadership Provide leadership in management of relationships, participate in planning and execution of programs, services, and initiatives that may include risk mitigation, efficiency, and customer experience with cross functional business partners Identify and provide consultation on opportunities for process improvement and risk control development Lead and support the onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets Lead projects, teams or serve as a mentor for those who are less experienced; guide talent development and assist local management in hiring talent for Client Associates within assigned markets Required Qualifications: 4+ years of Financial Services Industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration Desired Qualifications: 1+ years of leadership experience Knowledge and understanding of branch exams and regulatory requirements from an operational support perspective Strong client service skills Strong attention to detail and accuracy skills Effective organizational, multi-tasking, and prioritizing skills Strong verbal, written, and interpersonal communication skills MS Office (Teams, Outlook, Word, Excel, PowerPoint) experience Job Expectations: US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. FINRA Series 65 or 66 examinations or equivalent must be completed within either a 90 or 180-day time period, depending upon number of license(s) needed if not immediately available to transfer upon hire. FINRA recognized equivalents will be accepted. This will be communicated at time of offer acceptance. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required This role requires a FINRA supervisory license and may require working in the assigned office location for at least one year from the hire date. Any supervisory role employee holding a FINRA supervisory license, who has answered affirmatively to certain Form U4 Section 14 regulatory questions/disclosures, will be ineligible to work from a location other than their assigned office location Ability to travel up to 20% Posting End Date: 22 Jan 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $94k-118k yearly est. Auto-Apply 4d ago
  • District Manager

    Subway-66420-0

    Manager job in Wyoming, MI

    Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations. Key Responsibilities: • Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies. • Develop and implement strategies to drive sales growth and meet revenue targets. • Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement. • Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed. • Ensure compliance with food safety, cleanliness, and health regulations at all locations. • Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner. • Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals. Qualifications: • Bachelor's degree in Business Administration, Hospitality Management, or related field preferred. • Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry. • Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment. • Strong leadership skills with the ability to inspire, motivate, and develop teams. • Excellent communication, interpersonal, and problem-solving skills. • Ability to prioritize and manage multiple tasks effectively. • Flexibility to travel within the designated district as needed. Benefits: • Competitive salary commensurate with experience • Performance-based bonuses • Opportunities for career advancement and professional development Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
    $85k-141k yearly est. 18d ago
  • District Manager

    Subway-1683-0

    Manager job in Wyoming, MI

    Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations. Key Responsibilities: • Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies. • Develop and implement strategies to drive sales growth and meet revenue targets. • Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement. • Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed. • Ensure compliance with food safety, cleanliness, and health regulations at all locations. • Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner. • Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals. Qualifications: • Bachelor's degree in Business Administration, Hospitality Management, or related field preferred. • Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry. • Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment. • Strong leadership skills with the ability to inspire, motivate, and develop teams. • Excellent communication, interpersonal, and problem-solving skills. • Ability to prioritize and manage multiple tasks effectively. • Flexibility to travel within the designated district as needed. Benefits: • Competitive salary commensurate with experience • Performance-based bonuses • Opportunities for career advancement and professional development Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
    $85k-141k yearly est. 18d ago

Learn more about manager jobs

How much does a manager earn in Grand Rapids, MI?

The average manager in Grand Rapids, MI earns between $37,000 and $97,000 annually. This compares to the national average manager range of $37,000 to $92,000.

Average manager salary in Grand Rapids, MI

$60,000
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