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Manager information technology specialist skills for your resume and career
15 manager information technology specialist skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Received a letter of appreciation from senior management for outstanding customer service that included a 48-hour on-site system file recovery project.
- Provided customer service & technical support to military and civilian personnel staff.
2. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Monitored Event Logs - Monitored Disk Space - Troubleshoot server hardware / software problems with Microsoft and 3rd party software solutions.
- Support, troubleshoot and maintain servers, PCs and networks in house.
3. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Supervised and mentored a Team of (8) IT and Data Entry Specialists across multiple shifts.
- Managed a floor of 80 people in a Data Entry environment.
4. Technical Problems
- Assist squadron users with login and technical problems.
- Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
5. Problem Resolution
A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.
- Performed software installations and provided problem resolution.
- Manage an IT Help desk that provides first, second, and third tier customer relationship building and problem resolution management.
6. Network Infrastructure
- Manage maintenance/performance/upgrades of all network infrastructure: 27 network switches, approximately.
- Implemented internal computing network infrastructure and perform product level system integration.
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- Provided customer support on PC ordering and distribution operations.
- Involved in many large-scaled Windows migrations and PC deployment projects, with imaging, client data transfers and business application loading.
8. Desktop Support
- Manage three support technician resources for help desk coverage, desktop support, and projects.
- Provided desktop support, and network support for nine schools within the district.
9. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Installed and configured computer workstations and configured touch screen computers for POS and connections on LAN.
- Lead Quality Assurance analyst for the testing of all POS application software development.
10. Computer System
- Provide computer system administration for Windows machines, and Servers, local area network administration and system/network security.
- Performed duties of information technology security office by ensuring all computer systems classified and unclassified secure.
11. SQL
- Generated custom reports for upper management, using advanced SQL.
- Maintained current reports and procedures in multiple SQL Server Databases.
13. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Mentored warehouse personnel operations inclusive of daily payroll.
- Managed weekly payroll for approximately 500 employees across 3 states (including salary and hourly).
14. Windows Server
- Deployed Windows Server 2012 R2 domain controller and file server with VPN Access and SSL WebDAV secure file storage capability.
- Installed, administer and maintain MicroSoft Windows server NT, 2000 and 2003 in a ADS and Domain model.
15. VoIP
- Manage VoIP PBX implementation for unified communication featuring integrated voice/fax messaging.
- Led project to replace legacy phone switch with VOIP solution, including all call-center, IVR, and automated attendant functions.
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What skills help Managers Information Technology Specialist find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on manager information technology specialist resumes?
Dale Musser Ph.D.
Associate Teaching Professor, University of Missouri
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.
What soft skills should all manager information technology specialists possess?
Ehsan Sheybani Ph.D.
Professor, University of South Florida
What hard/technical skills are most important for manager information technology specialists?
Ehsan Sheybani Ph.D.
Professor, University of South Florida
What manager information technology specialist skills would you recommend for someone trying to advance their career?
Ranganathan Chandrasekaran
Professor and Director of Graduate Studies, University of Illinois
What type of skills will young manager information technology specialists need?
Peter Dordal Ph.D.
Director for Information Technology, Loyola University Chicago
IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.
Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.
Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.
What technical skills for a manager information technology specialist stand out to employers?
Chirag Parikh Ph.D.
Computer Engineering Chair, Grand Valley State University
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
List of manager information technology specialist skills to add to your resume
The most important skills for a manager information technology specialist resume and required skills for a manager information technology specialist to have include:
- Customer Service
- Troubleshoot
- Data Entry
- Technical Problems
- Problem Resolution
- Network Infrastructure
- PC
- Desktop Support
- POS
- Computer System
- SQL
- SharePoint
- Payroll
- Windows Server
- VoIP
- OS
- User Accounts
- VPN
- VMware
- Linux
- Network Security
- Citrix
- Software Issues
- Microsoft Exchange
- HTML
- ERP
- Customer Support
- PHP
- Configuration Management
- Mac
- DOD
- Windows XP
- Network Issues
- Software Upgrades
- SLA
- Lan
- Unix
- System Administration
- Network Devices
- Computer Software
- Technical Assistance
- QA
- Software Applications
- Computer Equipment
- Phone System
- Sops
- DHCP
- DNS
- Inventory Control
- Technical Issues
Updated January 8, 2025
