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Top 50 Manager Information Technology Specialist Skills

Below we've compiled a list of the most important skills for a Manager Information Technology Specialist. We ranked the top skills based on the percentage of Manager Information Technology Specialist resumes they appeared on. For example, 11.3% of Manager Information Technology Specialist resumes contained Computer Hardware as a skill. Let's find out what skills a Manager Information Technology Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a Manager Information Technology Specialist:

1. Computer Hardware

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high Demand
Here's how Computer Hardware is used in Manager Information Technology Specialist jobs:
  • Install and configure computer hardware operating systems and applications.
  • Championed a seamless Ethernet LAN installation and maintained inventories of all computer hardware, software and peripherals.
  • Budget, purchase, and inventory all computer hardware, software and peripherals.
  • Managed ongoing computer hardware and software issues.

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2. Customer Service

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high Demand
Here's how Customer Service is used in Manager Information Technology Specialist jobs:
  • Received a letter of appreciation from senior management for outstanding customer service that included a 48-hour on-site system file recovery project.
  • Provided customer service & technical support to military and civilian personnel staff.
  • Maintained exceptional customer service levels according to company standards.
  • Designed and implemented online customer service surveys.
  • General customer service and staff supervision.
  • Demonstrate commitment to extraordinary customer service, strong relationships and ability to work as a proactive self-starter and team player.
  • Responded to requests for assistance promptly and maintained a superior level of customer service with all users and superiors.
  • Provide excellent customer service to 200 users in need of passwords, electronic email account and networking issues.
  • Implemented strategies to resolve most customer complaints within 24 hours, which increased overall customer service satisfaction.
  • Trained student assistants in proper troubleshooting techniques, help desk log files, and customer service fundamentals.
  • Staff consistently in top five for customer service, quality of work, and ticket volume.
  • Provide quality customer service to vendors, management, branch managers, and various departments.
  • Provide excellent customer service, anticipating and exceeding the needs of staff and employers.
  • Served as Customer Service representative for 120+ deployed soldiers attached to the unit.
  • Oversee front-office and accounting operations and provide impeccable customer service:.
  • Assist with approval or denial of all customer service catalog request.
  • Displayed integrity and strong work ethics in providing superior customer service.
  • Achieved excellent customer service skills award from the company.
  • Provided exceptional customer service to the clients.
  • Provided customer service for internal and external sources IT Support Specialist I.

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3. Data Entry

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high Demand
Here's how Data Entry is used in Manager Information Technology Specialist jobs:
  • Supervised and mentored a Team of (8) IT and Data Entry Specialists across multiple shifts.
  • Managed a floor of 80 people in a Data Entry environment.
  • Created Programs for the Data Entry environment.
  • Programmed data entry screens in ObjectPal.
  • Network Administrator for the LAN and ensured its proper functioning and supervised data entry department.

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4. Technical Support

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high Demand
Here's how Technical Support is used in Manager Information Technology Specialist jobs:
  • Provided hand-on technical support daily in order to stay technically inclined, to apply team management and process improvements when necessary.
  • Performed senior technical support in capacity planning, performance tuning, and high availability.
  • Served as operating system expert, providing technical support for entire organization.
  • Provided technical support for company computers and associated hardware and software.
  • Provided technical support to Air Defense Artillery Battalion.
  • Provide Technical support to Functional Personnel to determine the most efficient way to implement new requirements.
  • Maintained technical support for both corporate operations and a franchisee network of over 150 individuals.
  • Delivered full-scope technical support for network, hardware and software including Bureau of Prison applications.
  • Maintain and provide technical support for interoffice LAN and all general office equipment.
  • Interpreted problems and provided technical support for hardware, software, and systems.
  • Provided technical support to all departments at headquarters and remote sites.
  • Provide users with technical support for computer problems.
  • Provide technical support to management and field personnel.
  • Provided technical support for 200+ systems.
  • Provide technical support for remote technicians.
  • Provided technical support and direction to Renovus Solar's staff in a timely and professional manner.
  • Resolved technical support inquiries for the client Withings, averaging over 150 resolved tickets daily.
  • Provide helpful and courteous technical support with the stores brand of tablet computer/reader The Nook
  • Provide analytical, functional and technical support to the United States Army.
  • Provided technical support and custom workflows.

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5. Infrastructure

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high Demand
Here's how Infrastructure is used in Manager Information Technology Specialist jobs:
  • Decreased inventory by identifying unused/expired assets for a healthier IT infrastructure environment.
  • Support business partners in areas of IT application and infrastructure security/implementation.
  • Supported vastly different infrastructure and application environments.
  • Led efforts of software, networking, and data center engineering teams to resolve issues with Jaguar platform and infrastructure.
  • Attend MDU IOB meetings as experts in infrastructure to evaluate proposals from all Verizon vendors with MDU IOB solutions.
  • Negotiate for space requirements as well as power, environmental, grounding and conduit routes for proposed Verizon infrastructure.
  • Managed IT Security projects, to include video surveillance, MasterMind security system, network infrastructure upgrades, etc.
  • Develop strategies for establishment and maintenance of solid IT infrastructures for small to medium sized businesses.
  • Subject matter expert (SME), supervising web-based infrastructure, servicing over 90K+ users worldwide.
  • Manage team of Engineers responsible for designing outside plant MDU infrastructure covering Manhattan, NY.
  • Based on success, promoted to manage the infrastructure and operations supporting Field Services.
  • Developed infrastructure using HP servers, Windows Server 2008 and Hyper-V technologies.
  • Manage and maintain the business IT infrastructure.
  • Key highlights Partnered with systems administrators and telecommunications professional in the setup, configuration, and installation of all network infrastructure.
  • Serve as the primary advisor in areas of IT application and infrastructure security/implementation.
  • Meet with building owners / developers to make design recommendations providing broadband and narrowband infrastructures within their new and existing buildings.
  • Recruited to lead assessment and reconstruction of IT infrastructure for all Kuwait operations following destruction from the Gulf War.
  • Involved in converting over 150 Walgreens stores to the Virtualization Infrastructure design.
  • Key responsibilities: General Maintain the IT infrastructure.
  • Merged Deutsche Morgan Grenfell's network in to the Deutsche Bank's Network Infrastructure.

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6. Project Management

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high Demand
Here's how Project Management is used in Manager Information Technology Specialist jobs:
  • Performed timely project management reviews and provided objective project health assessment.
  • Developed the first formal project management methodology for the department.
  • Utilize Project Management tools and work planning to accomplish tasks, projects, or initiatives.
  • Utilized DOL and Wage and Hour project management plan standardized program format for reporting.
  • Used project management standards, principles and planned outcomes to manage projects.
  • Involved in product testing and project management.
  • Project management services for healthcare clinic establishment.
  • Used standard Project Management techniques and standards to accomplish this in an efficient manner.
  • Project Management of new company web site and E-Commerce site.

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7. Company Website

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high Demand
Here's how Company Website is used in Manager Information Technology Specialist jobs:
  • Designed and maintained company website.
  • Develop an innovative company website consisting of more than 10 pages (5 pages each in Spanish, English).
  • Design, develop, maintain, and optimize the company website.
  • Develop and maintain company website Create company logo and take care of all print media needed for the company

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8. PCS

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high Demand
Here's how PCS is used in Manager Information Technology Specialist jobs:
  • Assist and train users on operating procedures of PCs and laptops, office machines, telephones, etc.
  • Service PCs, including virus removal, OS installations/configuration, data migration, software management.
  • Install and configure new PCs, network computers, printers, hubs, etc.
  • Upgrade hardware and software on PCs to meet Air Force requirements.
  • Provided 1.2 support for ERP and MES systems, including BPCS, QAD, SAP, Matrix, and InSequence.
  • Set up staff workstations with PCs, Macs, phones and laptops.
  • Supported PCs running Windows NT, Windows 2000, and Windows XP.

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9. Information Technology

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Here's how Information Technology is used in Manager Information Technology Specialist jobs:
  • Managed security validation of all information technology systems prior to their installation including the independent verification and validation of mission-critical systems.
  • Establish and execute a team communication plan and schedule and facilitate meetings related to information technology projects.
  • Served as software application specialist and acting IT physician practice manager for the Information Technology Services department.
  • Managed information technology contract servicing U.S. entities in multiple European countries.
  • Develop and manage annual budgets for information technology projects.
  • Manage Information Technology for a group of automotive dealerships.
  • Implement best practices in information technology management.
  • Manage Supplier relations for Information Technology Department.
  • Provide expert advice and guidance on the most challenging issues or problem areas concerning the Commission's information technology needs.
  • Coordinated routing of Application Access forms which enable patrons to access the Information Technology Production Applications.
  • Retired Information Technology Specialist (Remote Access System Manager).
  • Ensured the integrity of the Council's Information Technology System.
  • Mark was brought on as an intern for a year after meeting the Information Technology Director while attending Daytona State College.

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4 Information Technology Jobs

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10. Desktop

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high Demand
Here's how Desktop is used in Manager Information Technology Specialist jobs:
  • Maintained desktop computers in a business environment.
  • Led several teams that provided production and project support for desktops, networks, telecommunications, and applications.
  • Break down and repair of laptop and desktop hardware, identifying broken/damaged parts and replacing them manually.
  • Supervised technicians involved in refurbishment and production of desktop PC's, laptops and peripherals.
  • Trouble shoot, diagnose problems on Desktops, Laptops, Printers, Servers and network.
  • Delivered support and answered technical inquiries via remote desktop and home / business visits.
  • Set up, tested and configured networks, desktops, laptops and printers.
  • Preformed break/fix repairs on desktop/laptops, printers, PDA's, etc.
  • Implemented and managed cloud-based secure remote desktop (RDS) system.
  • Use PowerShell and WMI configuration management of desktops and servers.
  • Performed maintenance on 400 desktop computers/laptops and 65 network printers.
  • Eradicated malicious codes and viruses on desktops and laptops.
  • Provide remote assistance using Remote desktop (RDP).
  • Help Desk, Desktop Support, Train the Trainer.
  • Provide daily mission critical server, network, and desktop support for a multi-million dollar petroleum distribution company.
  • Managed Tivoli ticketing tracking system for new records, assigned to appropriate desktop agents.
  • Create and restore images on desktops and laptops using Symantec Ghost software.
  • Lead internal IT Team in secure, efficient and effective desktop computing.
  • Maintained & troubleshot all handheld RF scanners and desktop CPU's.
  • Deliver virtual desktops to users via a Citrix Netscaler Appliance with XenDesktop.

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11. Active Directory

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high Demand
Here's how Active Directory is used in Manager Information Technology Specialist jobs:
  • Project manager for migration of end-user computers to a corporate Active Directory.
  • Perform day to day support on Microsoft active directory including GPO management, user/computer/server account creation, termination and changes.
  • Managed and Monitored Microsoft Windows NT 4.0 through Windows 2003 (Active Directory) network servers.
  • Configured Group Policy in Active Directory for all departments, drive mappings and folder access.
  • Act as primary liaison for Active Directory maintenance through user account creation and configuration.
  • Managed the file server, Active Directory, and network access for the organization.
  • Installed and supported over 30 Microsoft Windows Servers in an Active Directory Cluster.
  • Coordinate efforts with other members of the Exchange and Active Directory team.
  • Oversee team of four people who manage Active Directory and Exchange.
  • Administrated Microsoft Active Directory for the Milwaukee and Madison Market.
  • Create users and groups using Active Directory.
  • Administer Active Directory and Microsoft Exchange Server.
  • Manage Active Directory for users.
  • Provided employee support by configuring DNS, DHCP, GPOs and Active Directory changes and implementations as needed.
  • Served as System Administrator for 50-60 Windows [ ] server in active directory domain.
  • Dedicated one server for DNS and Active directory management as it is running citrix Xen server.
  • Experience with Citrix, SAS data marts, Active Directory, Microsoft Windows network, .NET, Xiotech.

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12. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Manager Information Technology Specialist jobs:
  • Performed duties as a Desktop/Laptop Technician installing, configuring, maintaining and troubleshooting Hardware and Software components.
  • Install, modify and troubleshoot communications media and product/technology, to include network configurations.
  • Performed troubleshooting techniques on a variety of operating systems and platforms.
  • Provided extensive troubleshooting techniques to optimize workstation & network connectivity.
  • Key responsibilities: * Maintain data connectivity with other office WAN and LAN connectivity * Troubleshooting and configure Router and Modems.
  • Experienced in installation and troubleshooting of Ethernet cabling, switches, hubs, routers, and NIC's.
  • Acted as liaison between store associates and third party hardware vendors to complete troubleshooting and warranty repair orders.
  • Configure and use network monitoring tools such as Solar Winds to assist in administration and troubleshooting.
  • Handled Software/hardware installation, device managing, System cleanings, and troubleshooting issues.
  • Support, troubleshoot and maintain servers, PCs and networks in house.
  • Performed network troubleshooting, RFID device programming, and customer system implementations.
  • Provided production support, troubleshooting and bug fix/patch resolution for CRM module.
  • Administrated Apple OS_X workstations, and troubleshoot software and network issues.
  • Configure and troubleshoot Microsoft products and other third parties.
  • Install, Configure and troubleshoot Active Directory services.
  • Network, hardware and software troubleshooting.
  • Planned, coordinated and performed installations, test, maintenance, troubleshooting and upgrade on both hardware and software systems.
  • Performed technical, administrative, and sales duties along with customer Service relations and troubleshooting.
  • Documented all store support and build processes and created troubleshooting runbooks for all systems.
  • Tested the functionality of Web-Based applications Performed computer troubleshooting and hardware upgrades Data Entry Facilities Assistant Coordinator

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13. Internet

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high Demand
Here's how Internet is used in Manager Information Technology Specialist jobs:
  • Identified need and successfully developed and implemented dealership's internet/Call Center function producing increased business and notable gain in market share.
  • Provided customer support on management information systems by conducting analysis, developing and formatting documents, and providing internet/ intranet support.
  • Provided general LAN and internet connectivity network support for four separately classified networks, including classified network access.
  • Provided terminal support of organizational users which were provided with encrypted Internet and telephone services.
  • Re-designed business website and managed all internet-marketing needs.
  • Created a new Internet sales department from scratch including website, personnel, lead sources, social media presence, etc.
  • Provided technical support and direction to all employees and staff, assisting in solving internet connectivity issues to network-related problems.
  • Administer internet/intranet infrastructure, including websites, landing pages, file transfers (FTP), and mail servers.
  • Identified and implemented techniques to maintain stability on local internet streaming servers and audio recording servers running Windows XP.
  • Fixed technical issues with our IP surveillance system, network/internet, and computer hardware.
  • Have wired, tested and configured 5 Community Centers for internet and phone use.
  • Generated sales through the Internet and on the sales floor.
  • Home based office via the internet and telephone.

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14. Setup

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high Demand
Here's how Setup is used in Manager Information Technology Specialist jobs:
  • Assisted with setup of new user network accounts, electronic mail accounts, file backup and restore operations.
  • Trained and assisted with the setup of new employees as well as remote Help Desk.
  • Do all the network cabling, routers and switches installation and setup.
  • Handled all technical issues, setup and configuration of office equipment.
  • Coordinate setup and configuration on new remote branches.
  • Provide PC setup, initialization and tutorial.
  • Managed all computer and network systems Revised company network structure including the deployment and setup of AP's and switches.
  • Develop and maintain Bizflow install/upgrade SQL scripts and it s setup program with Installshield.
  • Directed and performed successful Biztalk/Tibco middleware setup at multiple Amgen sites.

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15. Windows XP

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average Demand
Here's how Windows XP is used in Manager Information Technology Specialist jobs:
  • Delivered user administration and basic Window Server support, as well as Windows XP support to users.
  • Supported for Windows XP, 8, 10 imaging, updates, drivers and installs.
  • Upgrade all computers from Windows XP to Windows 7.

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16. Computer System

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average Demand
Here's how Computer System is used in Manager Information Technology Specialist jobs:
  • Performed duties of information technology security office by ensuring all computer systems classified and unclassified secure.
  • Perform senior operator and systems administrator duties on assigned computer systems.
  • Served in research and development, testing new hardware and software for computer systems and making necessary recommendations.
  • Trained in Clinical Lab, Microbiology, Blood Bank and Pathology modules on the in Soft computer system.
  • Developed metrics-based analysis which focuses on the performance, cost, and maintenance requirements of the computer systems.
  • Coordinate and audit all cycle counts and department inventories, enter and audit in computer system.
  • Managed set-up of computer systems and upgrades for major seller of IBM systems and services.
  • Monitor and maintain the computer systems and networks of the bank at all branches.
  • Executed Windows Vista and Windows 7 installations on all computer systems within the organization.
  • Ensured 100% accountability of 80 network computer systems, printers, scanners.
  • Installed, configured, and updated computer systems and software from scratch.
  • Developed the AS400 user training manual during warehouse computer system conversion.
  • Diagnosed, installed, configured and repaired computer systems and software.
  • Maintain and troubleshoot issues with hotel network and computer systems.
  • Tutored employees to efficiently use computer system, software.
  • Construct, edit and test computer system programs.
  • Skilled with computer systems and software.
  • Support Specialist Oversees the daily performance of computer systems, Identifies, investigates, and resolve computer problems.
  • support all computer systems in the store (Windows PC).
  • Finalize all purchase orders into computer system to pass off to accounts payable.

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17. SQL

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Here's how SQL is used in Manager Information Technology Specialist jobs:
  • Manage permission on users for FactorSQL, categorizing based on their responsibilities/ranks.
  • Developed SQL Server Database and C# application to collect, update and track information related to current HHS litigation.
  • Experience with implementation of security control over SQL injection and cross site scripting, and conducted forensics investigations.
  • Work closely to provide upper management reporting solutions utilizing MS SSRS and MS SQL server querying.
  • Design and maintenance of corporate site on PHP, MySQL (LAMP)
  • Maintained current reports and procedures in multiple SQL Server Databases.
  • Generated custom reports for upper management, using advanced SQL.
  • Develop tracking and reporting using SQL database tools.
  • Configure and update Microsoft SQL Server 2005-2014..
  • Do all Adhoc Reports for the Child Care Program, all File Maintenance, and updates on Child Care SQL Server.
  • Manage Exchange, Windows Server, MS SQL Server, Hyper-V, Equallogic SAN, and other environments and maintain backups.
  • Developed specifications and requirements for SQL-based web site and tested complete site.

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18. Voip

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average Demand
Here's how Voip is used in Manager Information Technology Specialist jobs:
  • Manage VoIP PBX implementation for unified communication featuring integrated voice/fax messaging.
  • Led project to replace legacy phone switch with VOIP solution, including all call-center, IVR, and automated attendant functions.
  • Update and manage VOIP devices via Cisco CallManager application and web interface.
  • Administer VoIP server phone system on changes needed.
  • Configure, deploy, and manage CPN switches, routers, laptops, and VOIP phones in field.
  • Implemented a cost saving solution for the company's VoIP service by switching from a dedicated system to a Cloud service.
  • Maintained all computer systems Installed and maintained all VoIP phone systems Oversaw all computer upgrades, software installation and upgrades
  • Structured and maintained all of the dealerships computers and voip phone systems as well as the servers.

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19. Sharepoint

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Here's how Sharepoint is used in Manager Information Technology Specialist jobs:
  • Developed web-based collaboration and content solutions using SharePoint, Groove and Knowledge Dispatch for internal users.
  • Initiated a SharePoint repository for Certification Study Guides.
  • Worked with the corporate IT SharePoint Administrators to ensure the solution met the requirements.
  • Created, edited, and managed a Microsoft SharePoint website for the organization.
  • Used MS SharePoint for version control of certification package components.
  • Maintained Sharepoint for Wind Tunnel scheduling projects and used JIRA interfacing queue with Remedy request ticket system for change management.
  • KEY RESULTS: Completed two Office 365 Hosted Exchange Migrations and implemented cloud based collaboration with SharePoint Online.
  • Update, modify and maintain Sharepoint space for the Change Control Board.
  • Completed Sharepoint Foundations Level 1 & 2 Training courses.
  • Created a searchable SharePoint repository of Corps records by digitalizing 8,000+ boxes of records and their location in the local warehouse.
  • Served as a IT Specialist II/ Database Administrator II / Form Designer SharePoint Administrator/Designer; Web content manager.
  • Maintain and evaluate the company s Database, LDAP server, Sharepoint Server and Domain Server as an IT Manager.

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20. VPN

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Here's how VPN is used in Manager Information Technology Specialist jobs:
  • Managed IT operations of a 200+ staff agency with 4 major offices 3 ASA VPN connections and 10 production Servers.
  • Deployed Windows Server 2012 R2 domain controller and file server with VPN Access and SSL WebDAV secure file storage capability.
  • Designed, planned, implementation and support of entire Microsoft Active Directory LAN/WAN/VPN with a Radius Server infrastructure.
  • Worked with managed Firewall/VPN, DNS, Web-hosting, and Email issues.
  • Manage network infrastructure including patch panels, switches, wireless and VPN.
  • Install Routers, switches, firewall and VPN network.
  • Helped maintain full racks and VPN maintenance.
  • Monitored file transfers by utilizing VPN.
  • Managed internal infrastructure, including Citrix servers, SQL databases, domain controllers, VPN Tunnel, and network infrastructure.
  • Implemented Cisco PIX firewall/VPN technology for protection as well as offsite system access.
  • Network switch, Sonicwall VPN configuration and installation.
  • Network was built utilizing site-to-site IPsec tunnels and allowed mobile users connectivity via SSL VPN two-factor authentication.
  • Configured and maintained over 100 servers on standalone and virtualized including Citrix, IIS, VPN & AVPN, etc.

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21. Assurance

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Here's how Assurance is used in Manager Information Technology Specialist jobs:
  • Implemented a comprehensive system of management controls that provide reasonable assurance that programs are operating as intended.
  • Standardize network operations and information assurance policy across QinetiQ CBP network and security operations.
  • Standardize network operations and information assurance policy across the organization.
  • Log and track trouble tickets to resolution, and provided a quality assurance check to ensure the client is satisfied.
  • Provided quality assurance reviews, approvals on proposals and completed pricing of projects for timely release to the customer.
  • Served as the 20th Support Command's(CBRNE) certified Information Assurance Manager (IAM).
  • Validate computer security and load/ update IAVA (Information Assurance Vulnerability Alert) and security patches.
  • Updated website within a content management system (CMS), and performed quality assurance testing.
  • Lead Quality Assurance analyst for the testing of all POS application software development.
  • Produced information assurance security plans, risk assessments, and contingency plans.
  • Developed the Information Assurance program using the U.S. Army regulations.
  • Trained over 1000 personnel in Information Assurance Awareness.
  • Create and maintain Risk Assessment Reports (RARs) and in Enterprise Mission Assurance Support Service (eMASS.)

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22. ERP

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Here's how ERP is used in Manager Information Technology Specialist jobs:
  • Coordinated major database changes to existing ERP system according to business requirements with outside resources.
  • Strengthened content filtering structure across the enterprise that minimized potential risks and liabilities.
  • Trained employees and customers as project developed using PowerPoint presentations and Trainer software.
  • Interpreted and adopted security legislation and standards to ensure appropriate implementation and compliance.
  • Interpreted and incorporated applicable directives, legislation, regulations, and mandates.
  • Develop and maintain all aspects of IT-related vendor relationships across enterprise.
  • Led the faculty and students to become more proficient on Microsoft Applications (Word, Excel, PowerPoint etc.)
  • Experience uniting and working with IT, Enterprise Architecture, multiple company organizational areas and vendors to create optimal solution.
  • Use of Enterprise Change Management System to document, track, authorize, and record implementation details of changes made.
  • Offered Microsoft Office Word, Excel, Outlook and PowerPoint support to all users.
  • Analyze, assesses, and interpret the impact on the LAN/WAN virtual servers.
  • Organize information by studying, analyzing, interpreting, and classifying data.
  • Administered Oracle and SQL Server databases hosting enterprise systems and applications.
  • Draft and compose office and interpersonal Documents and forms.
  • Provided Oracle ERP end user training.
  • Handled and resolved IT related issues and implemented enterprise project deliverables at a basic to intermediate technical level.
  • Back end administration includes sizing the enterprise partitions and performance tuning of the SQL Server database backend.
  • Led the implementation of the successful delivery of the enterprise workflow solution using RUP.
  • Implemented ERP system (E2 ShopTech) and Financial Software (Quickbooks).
  • Provided technical support and implemented new domain and server connections on the Sun Solaris E10K and E15K enterprising network servers.

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23. OS

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Here's how OS is used in Manager Information Technology Specialist jobs:
  • Identified root causes of suspicious issues and implemented resolutions that increased efficiency and customer satisfaction and lowered overall support costs.
  • Assessed business needs, researched and recommended technology solutions, developed comparative quotes and procured cost-effective IT products and services.
  • Spearheaded initiatives that contributed in boosting SAP America's corporate image throughout the software/hardware design service industry.
  • Gathered, defined, and defended yearly funding requirements across 9 communications and information programs.
  • Researched, analyzed, and recommended cost-effective solutions.
  • Motivated initial sales for Amsterdam Printing by scheduling the most appointments in the outbound department for the length of the contract.
  • Installed and upgrade different software's including MAS90, Crystal reports, AutoCAD, Microsoft office, etc.
  • Reviewed project requests describing database user needs to estimate time and cost required to accomplish project.
  • Maintain, support and train users on LS Retail NAV and Microsoft Dynamics AX procedures.
  • Diagnosed problems, recommended solutions, and determined if program requirements had been met.
  • Managed the deployment and maintenance of domain as well as hosted servers.
  • Conducted cost, schedule, contract performance, variance and risk analysis.
  • Utilized Windows platform and Microsoft Office Software.
  • Configure and maintain Microsoft Exchange server 2010.
  • Image workstations using Norton Ghost.
  • Licensed on: HMMWV, CPP PAARNG ADOS/Temp Tech Unit Training Equipment Site
  • Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
  • Exceeded expectations as program manager by creating automation efficiencies across multiple team divisions.
  • Standardized software versions across all platforms onsite.
  • Assisted in digital processing through utilization of Adobe Photoshop and Adobe Lightroom in order to enhance quality of product.

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24. User Accounts

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Here's how User Accounts is used in Manager Information Technology Specialist jobs:
  • Created user accounts, distribution and security groups for inefficiency and security.
  • Maintained exchange server with approximately 1500 user accounts including barracuda.
  • Created and managed user accounts, set up networks and storage systems, and assisted customers with passwords.
  • Managed Microsoft Windows Server security providing user accounts and network access to all users within the company.
  • Create, change, and delete user accounts per request.
  • Created and maintained user accounts in Active Directory for personnel.
  • Create and manage user accounts in multiple applications.

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25. Network Security

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Here's how Network Security is used in Manager Information Technology Specialist jobs:
  • Provide computer system administration for Windows machines, and Servers, local area network administration and system/network security.
  • Planned, coordinated and implemented network security measures, as well as implemented emergency security action plans.
  • Served as an Automation/Information Management Officer and a Network Security Administrator as well as Instructor Trainer Qualified.
  • Identified network security and infrastructure issues, implemented required security changes as directed by corporate management.
  • Supervised and monitors software and network security system.
  • Maintained network security, assigned passwords, verified security policy, updated virus files, and applied security patches.
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.
  • Performed network security monitoring support for firewalls, VPN, and network intrusion detection systems.
  • Managed all network security, preformed twice weekly Maintenance schedule.
  • Ensured Network Security was maintained at all times.
  • Managed backup, and network security.
  • Manage in office network security.
  • Manage and maintain network security employing firewall, proxy servers and VPNs.

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26. Software Applications

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Here's how Software Applications is used in Manager Information Technology Specialist jobs:
  • Manage and install all software applications as needed by staff.
  • Installed and configured operating systems workstations, PKI CAC card readers, software applications, and network printers. '

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27. Linux

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Here's how Linux is used in Manager Information Technology Specialist jobs:
  • Configure, install, upgrade, and maintain Linux systems utilizing established standards and procedures.
  • Managed 3,800 KraftHeinz Windows, Unix, and Linux servers globally.
  • Installed, administer and maintain over 12 MySQL Linux servers.
  • Administrated a network of multiple enterprise Linux and Windows servers.
  • Certified Windows and Linux, Systems & Servers.
  • Monitored, managed and maintained cashier system (POSition/Linux software developed by Wincor-Nixdorf) and credit card transactions processes.
  • Maintain infrastructure stack with VMware, Unix, Linux, Web sphere, Apache Tomcat and splunk.

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28. Helpdesk

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Here's how Helpdesk is used in Manager Information Technology Specialist jobs:
  • Manage technology team of varied functions such as: Helpdesk, Desktop Support, Network/Systems Administrators, and Telephony.
  • Managed and coordinated all technology user services and support for the UNT Dallas Information and Instructional Technology Helpdesk.
  • Established a new helpdesk ticket system and reporting procedure, substantially reducing response time by 40%.
  • Managed Helpdesk: staff, scheduling, communications, processes and procedures, surveyed user satisfaction.
  • Attended to all helpdesk tickets issues and problems, particularly in Image and Internet Browser.
  • Take incoming helpdesk requests via telephone, e-mail, and web help desk ticket.
  • Generate a weekly and monthly status reports on helpdesk-related projects, for management.
  • Provided daily reports to DOD in support of computer helpdesk operation.
  • Store systems and Corporate office IT support and Helpdesk management.
  • Created, designed and supported various helpdesk applications.
  • Provided onsite helpdesk linked to a Zen desk ticketing system almost always above 100% SLA.
  • Engage in generated the IT Department/ Helpdesk's Service Level Agreement.

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29. Citrix

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Here's how Citrix is used in Manager Information Technology Specialist jobs:
  • Maintained Army CITRIX accounts while diagnosing and analyzing equipment failure and malfunctions at the user level for immediate repair.
  • Created/Removed/Configured virtual servers in Citrix Xencenter.

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30. Vmware

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Here's how Vmware is used in Manager Information Technology Specialist jobs:
  • Utilize VMWare Workstation/Player for testing and training on various applications and operating systems.
  • Implemented VMware ESXI 5.5 Converted EDI gateway for ASN Currently completing the MPLS network implementation for ContiTech NAFTA

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31. Local Area

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Here's how Local Area is used in Manager Information Technology Specialist jobs:
  • Install and configure local area data communications networks which may carry data, voice and video communications following organization standards.
  • Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Oversee the design, implementation, and operations and management of Local Area Networks.
  • Support and maintain local area network and all end users in a windows environment.
  • Extended Experience: Kajax Engineering - Technical Services Performed Nationwide Local Area Network Installation serving Defense Security Service.

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32. DOD

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Here's how DOD is used in Manager Information Technology Specialist jobs:
  • Provide Technical and Network Management Customer support for Admin Operations and DOD Comptroller and Military Department.
  • Ensured DOD and DISA security policies, procedures, and practices are adhered to when providing engineering solutions to all projects.
  • Prepared and processed lengthy DOD contracts, forms, and documents daily regarding obligations and benefits from start to finish.
  • Prepared briefings and weekly status updates for the DoD Regional Manager and US Forces-Afghanistan (USFOR-A) Environmental Chief.
  • Provided metrics to senior management percentages of GDIT employees DOD 8570 compliant.
  • Apply DOD policies and standards to decision making processes involving change.
  • Monitor and manage the sustainment activities of the GEMSIS capabilities in accordance with all DoD 5000.02 requirements and guidance.
  • Achieved an expected 33% volume increase due to Dodd-Frank Title VII regulations on the swaps markets.

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33. Html

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Here's how Html is used in Manager Information Technology Specialist jobs:
  • Use of HTML & CSS language for constructing weekly email blast, and other web development needs.
  • Used MailChimp and HTML knowledge to set up and manage email for 2000+ users.
  • Coordinate the ongoing production digital platforms including making/updating web pages in HTML and CSS.
  • Create, update, and maintain website pages for GuarantyTrust.com, Word Press, HTML, and Adobe Photoshop.
  • Create effective webpage layouts, navigational architectures, interface designs and HTML templates to integrate with back end system.
  • Credit Index Create and maintain programs in PHP, Python, HTML and Unix script.

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34. POS

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Here's how POS is used in Manager Information Technology Specialist jobs:
  • Prepared a cost-benefit analysis to help management decide whether the proposed software required was financially feasible.
  • Conduct data system studies and prepare documentation and specifications for proposals.
  • Provided a positive working environment and handle employee issues appropriately.
  • Draft associated technical documentation for program reference and maintenance purposes.
  • Assisted management with proposals coordination and submission.
  • Co-authored the plan known as the 'Clean Sweep Assessment and Implementation Plan' for identification of potential IT assets for disposal.
  • Result: It has been 4 years nothing has been done; presented proposal several times same answer.
  • Model, manage and reinforce service expectations of both internal and external customers to maximize a positive experience.
  • Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
  • Conceived and established asset management practices and processes to track all assets from purchase to disposal.
  • Maintain a positive work environment resulting in a high performance level from each staff member.
  • Maintain POS system and make any changes as the goals of the company change.
  • Teamed with Executive leaders on key proposals, corporate presentations, and marketing strategies.
  • Experience with online direct deposit process with Browser Based Software.
  • Line increase and post due diligence done diligently for client.
  • Prepared and presented technical proposals for clients.
  • Composed procedures and work instructions.
  • Designed two new websites and created invitations, eblasts, posters, thank you s and event materials.
  • Performed Payroll auditing pre and post processing to ensure accuracy, compliance, overall balancing and reconciliation.
  • General Summary of Position: Function with general guidance from manager or team leader.

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35. Unix

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36. System Administration

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Here's how System Administration is used in Manager Information Technology Specialist jobs:
  • Provided network and system administration on MS Windows 2K client/server system and all general IT needs and requirements for approx.
  • Evaluate and support desktop computers and perform System Administration duties as it applies to end point protection and patch management.
  • Performed system administration tasks including server configuration and active directory management.

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37. Mac

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Here's how Mac is used in Manager Information Technology Specialist jobs:
  • Resolved issues pertaining to WiFi, connectivity, access, phones, printers and employee computers (Mac and PC).
  • Maintain inventory levels of office machine supplies by monitoring, ordering, and stocking of supplies.
  • Administer the virtual environment, consisting of virtual machines created in Microsoft Hyper-V.
  • Maintain fifteen windows workstations, five laptops, and three Mac systems.
  • Provided excellent technical support to customers on different PC and Macintosh platforms.
  • Support for over 65 HP Printers fax and copy machines.
  • Blueprint machine, Design Plotter, Design LaserJet operation.
  • Managed a new packaging machine project.
  • Supported seven pharmacies in two states.
  • Manage virtual machines are via SCVMM.
  • Train users in the proper use of PC's, printers, scanners, office machines, etc.
  • Analyzed and processed requests for Installs, Moves, Adds, and Changes (IMAC).
  • Performed Data back-up, transfer and recovery; virus removal; Operating System optimizations; Windows/MAC OS/Android/IOS updates and upgrades.
  • Defined the vision, led the purchase, installation and training for Macola Progression to replace SAP R/3.
  • Created 3D Solid models of products for transfer into SurfCAM to produce 5 axis cnc machined parts.
  • Supported Dell and MAC/Apple workstations and Hewlett Packard and Lexmark printers.
  • Assemble sample prep machinary and lateral flow reagent dispensers.
  • Maintain our outside sales force Notebooks & Macbooks.
  • Establish EMR system workflow for Pharmacy area.
  • Prepared and completed bulk mailings by presorting & labeling utilizing Pitney Bowes machines and software.

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38. PHP

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Here's how PHP is used in Manager Information Technology Specialist jobs:
  • Developed applications for Dynamic Web Servers of several technologies like JSP, ASP, Cold Fusion and PHP.
  • Worked hands-on with Laravel PHP and Node.js for our core product, Sharp Auction Engine.

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39. Software Upgrades

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Here's how Software Upgrades is used in Manager Information Technology Specialist jobs:
  • Developed and coordinated implementation plan for software upgrades.
  • Reduced user access implementation cycle time 27% by creating communications regarding software upgrades, updates, and new initiatives.
  • Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
  • Install property-wide software and hardware, providing software upgrades and daily system backup.
  • Coordinate and perform hardware and software upgrades to network workstations and servers.
  • Installed applications and coordinated all hardware / software upgrades.
  • Team successfully handled large infrastructure and software upgrades.

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40. DNS

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Here's how DNS is used in Manager Information Technology Specialist jobs:
  • Served as system administrator for Sidewinder firewall and Windows SUS, SMS, DHCP, and DNS.

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41. CRM

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Here's how CRM is used in Manager Information Technology Specialist jobs:
  • Implemented CRM, and trained employees on use of the software.
  • Led implementation of new CRM software for dealership.

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42. Configuration Management

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Here's how Configuration Management is used in Manager Information Technology Specialist jobs:
  • Provide training, consultation and technical support services to functional analyst, remote customers, system administrators, configuration management personnel.
  • Designed and programmed a sophisticated configuration management database incorporating end-user recommendations and company best practices.
  • Coordinated with IT, Logistic, and Configuration Management departments to resolve database discrepancies.
  • Assisted with configuration management of the enterprise infrastructure.
  • Maintain the deployments for RFID/ACS vehicle tracking software configuration management.

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43. Inventory Control

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Here's how Inventory Control is used in Manager Information Technology Specialist jobs:
  • Managed ERP System; release of production works orders, purchase requisitions and inventory control.
  • Coordinated all aspects of shipping, receiving, and inventory control and freight allocation.
  • Maintained inventory control and ordering of office supplies.
  • Reacted to increased in-house support of out-of-warranty computers by improving inventory controls, increasing staff training and workspace.

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44. Hardware Issues

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Here's how Hardware Issues is used in Manager Information Technology Specialist jobs:
  • Interpret employee problems and recommend solutions via phone, e-mail or in person for software and hardware issues.
  • Supported national customer base via phone, helping customers with software and hardware issues on new computers.
  • Provided guidance for software and hardware issues.

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45. Technical Assistance

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Here's how Technical Assistance is used in Manager Information Technology Specialist jobs:
  • Provided technical assistance and unit level training for automation, communication, and user owned and operated Signal equipment.
  • Provide technical assistance to computer system users.
  • Provided technical assistance, support, and advice to customers and other users, including technical support specialists and help-desk technicians.
  • Maintain policies for network access, and provide technical assistance to all employees and guest at our 10 workforce centers.
  • Provided technical assistance to all SBHC in data in conformity with standards established for accurate reporting SBHC services.
  • Provide technical assistance; resolve problems for information services support personnel, functional users and functional staff.
  • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.

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46. Special Projects

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Here's how Special Projects is used in Manager Information Technology Specialist jobs:
  • Generate 3D design renderings, visualizations, fixture design, and other special projects.
  • Allocate resources for special projects and audits.

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47. Tcp/Ip

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Here's how Tcp/Ip is used in Manager Information Technology Specialist jobs:
  • Lead all network troubleshooting efforts including connectivity, IP conflicts, TCP/IP routing, hardware and software research.

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48. Suite

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Here's how Suite is used in Manager Information Technology Specialist jobs:
  • Created company network accounts (Windows Operating Systems and Microsoft Office Suite).
  • Answer questions on MS Office Suite Software and other technology related issues.
  • Head of production and shipping departments, requiring proficiency in NetSuite.
  • Trained coworkers on Yardi (property management software) and Microsoft Office Suite.
  • Trained employees to use MS Suites [ ] Trained employees to us Adobe Suites.
  • Led the Offshoring of entire applications suite for a large UK based Vauxhall project.

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49. Problem Resolution

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Here's how Problem Resolution is used in Manager Information Technology Specialist jobs:
  • Performed software installations and provided problem resolution.
  • Provide support for all PC applications, hardware, and software from point of initial contact through problem resolution.
  • Manage an IT Help desk that provides first, second, and third tier customer relationship building and problem resolution management.

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50. Phone System

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Here's how Phone System is used in Manager Information Technology Specialist jobs:
  • Maintained main office telephone system/PABX and administered telephone services with providers.
  • Maintain plant telephone system including individual telephones, paging system including speakers, and all related wiring for both.
  • Maintained the Executone telephone system, providing first level phone support, including voice mail and PBX servers.
  • Google Apps management (create/remove users/groups/domains) Set up and configured Samsung phone systems for the employees.
  • Help selected new phone system when Norstar system has reached the end-of-life.
  • Maintained Nortel PBX Phone system, and administrated users.

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Manager Information Technology Specialist Jobs

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20 Most Common Skills For A Manager Information Technology Specialist

Computer Hardware

15.3%

Customer Service

9.5%

Data Entry

7.1%

Technical Support

6.8%

Infrastructure

5.8%

Project Management

5.7%

Company Website

5.2%

PCS

4.9%

Information Technology

4.8%

Desktop

4.6%

Active Directory

4.5%

Troubleshoot

4.2%

Internet

3.6%

Setup

3.5%

Windows XP

3.5%

Computer System

2.5%

SQL

2.3%

Voip

2.0%

Sharepoint

2.0%

VPN

2.0%
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Typical Skill-Sets Required For A Manager Information Technology Specialist

Rank Skill
1 Computer Hardware 11.3%
2 Customer Service 7.0%
3 Data Entry 5.3%
4 Technical Support 5.0%
5 Infrastructure 4.3%
6 Project Management 4.2%
7 Company Website 3.8%
8 PCS 3.6%
9 Information Technology 3.6%
10 Desktop 3.4%
11 Active Directory 3.3%
12 Troubleshoot 3.1%
13 Internet 2.6%
14 Setup 2.6%
15 Windows XP 2.6%
16 Computer System 1.9%
17 SQL 1.7%
18 Voip 1.5%
19 Sharepoint 1.5%
20 VPN 1.5%
21 Assurance 1.4%
22 ERP 1.4%
23 OS 1.3%
24 User Accounts 1.3%
25 Network Security 1.2%
26 Software Applications 1.2%
27 Linux 1.1%
28 Helpdesk 1.1%
29 Citrix 1.1%
30 Vmware 1.0%
31 Local Area 1.0%
32 DOD 1.0%
33 Html 0.9%
34 POS 0.8%
35 Unix 0.7%
36 System Administration 0.7%
37 Mac 0.7%
38 PHP 0.7%
39 Software Upgrades 0.7%
40 DNS 0.7%
41 CRM 0.7%
42 Configuration Management 0.7%
43 Inventory Control 0.7%
44 Hardware Issues 0.6%
45 Technical Assistance 0.6%
46 Special Projects 0.6%
47 Tcp/Ip 0.6%
48 Suite 0.6%
49 Problem Resolution 0.6%
50 Phone System 0.6%
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37,494 Manager Information Technology Specialist Jobs

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