What does a manager information technology specialist do?
Information technology (IT) specialist managers coordinate, plan, and manage an organization's computer-related activities by determining information technology needs and implementing computer systems in compliance with the organization's information system requirements. The job involves management in the monitoring, assessment, and troubleshooting tasks and directing daily operations such as developing standards and setting deadlines. These managers develop strong technical and project management skills and their demand is said to grow as firms continue to expand their business to digital platforms.
Manager information technology specialist responsibilities
Here are examples of responsibilities from real manager information technology specialist resumes:
- Lead project to replace legacy phone switch with VOIP solution, including all call-center, IVR, and automate attendant functions.
- Manage VoIP PBX implementation for unify communication featuring integrate voice/fax messaging.
- Lead in-house and consultant team in large-scale Linux server upgrade for multinational consulting firm, which significantly enhance system performance.
- Help maintain full racks and VPN maintenance.
- Service PCs, including virus removal, OS installations/configuration, data migration, software management.
- Configure, install, upgrade, and maintain Linux systems utilizing establish standards and procedures.
- Provide solitary system support & serve as functional expert on ERP system, finance & specify applications.
- Created/Removed/Configure virtual servers in Citrix Xencenter.
- Communicate effectively with company executives to troubleshoot and resolve any concerns as they occur.
- Install, modify and troubleshoot communications media and product/technology, to include network configurations.
- Coordinate major database changes to existing ERP system according to business requirements with outside resources.
- Redesign InfoPath web application to integrate SharePoint security and provision conditional logic to enable roles base access to SharePoint data.
- Migrate and consolidate disparate SAN fabrics to a centralize core and implement virtual fabrics to logically segment production and test environments.
- Coordinate and verify ongoing compliance with HIPAA regulations regarding data access and security both physical and digital.
- Configure external peripherals, workstations network connectivity, and operating system software; and set up automate digital network systems.
Manager information technology specialist skills and personality traits
We calculated that 11% of Managers Information Technology Specialist are proficient in Customer Service, Troubleshoot, and Data Entry. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Managers Information Technology Specialist that have these skills listed on their resume here:
- Customer Service, 11%
Received a letter of appreciation from senior management for outstanding customer service that included a 48-hour on-site system file recovery project.
- Troubleshoot, 9%
Monitored Event Logs - Monitored Disk Space - Troubleshoot server hardware / software problems with Microsoft and 3rd party software solutions.
- Data Entry, 8%
Supervised and mentored a Team of (8) IT and Data Entry Specialists across multiple shifts.
- Technical Problems, 7%
Assist squadron users with login and technical problems.
- Problem Resolution, 6%
Performed software installations and provided problem resolution.
- Network Infrastructure, 4%
Manage maintenance/performance/upgrades of all network infrastructure: 27 network switches, approximately.
Common skills that a manager information technology specialist uses to do their job include "customer service," "troubleshoot," and "data entry." You can find details on the most important manager information technology specialist responsibilities below.
Customer-service skills. To carry out their duties, the most important skill for a manager information technology specialist to have is customer-service skills. Their role and responsibilities require that "computer support specialists must be patient and sympathetic." Managers information technology specialist often use customer-service skills in their day-to-day job, as shown by this real resume: "provided customer support on management information systems by conducting analysis, developing and formatting documents, and providing internet/ intranet support. "
Listening skills. Another essential skill to perform manager information technology specialist duties is listening skills. Managers information technology specialist responsibilities require that "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Managers information technology specialist also use listening skills in their role according to a real resume snippet: "communicated clearly all steps taken to third-party vendors or higher technical support in a clear and concise manner. "
Problem-solving skills. This is an important skill for managers information technology specialist to perform their duties. For an example of how manager information technology specialist responsibilities depend on this skill, consider that "support workers must identify both simple and complex computer problems, analyze them, and solve them." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a manager information technology specialist: "ensured dod and disa security policies, procedures, and practices are adhered to when providing engineering solutions to all projects. ".
Speaking skills. manager information technology specialist responsibilities often require "speaking skills." The duties that rely on this skill are shown by the fact that "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This resume example shows what managers information technology specialist do with speaking skills on a typical day: "addressed windows server 2003 security issues and applied appropriate security patches and upgrade. "
Writing skills. Another common skill required for manager information technology specialist responsibilities is "writing skills." This skill comes up in the duties of managers information technology specialist all the time, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." An excerpt from a real manager information technology specialist resume shows how this skill is central to what a manager information technology specialist does: "assisted team members with writing effective and accurate sql queries to aid in the process for data validation. "
Most common manager information technology specialist skills
The three companies that hire the most manager information technology specialists are:
- Nexstar Media Group1 managers information technology specialist jobs
- Deloitte1 managers information technology specialist jobs
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Compare different managers information technology specialist
Manager information technology specialist vs. Information manager
An information manager is responsible for maintaining the safety and security of the company's network systems, preventing unauthorized access and malicious attempts at stealing information and confidential data. Information managers identify the organization's business needs to develop and design technology solutions with the help of system analysts and computer engineers. They schedule the configuration and upgrades of network infrastructure to avoid system downtimes and ensure efficient navigations and transitions. An information manager must have excellent critical-thinking and technical skills, especially in resolving network issues and monitoring technology projects.
There are some key differences in the responsibilities of each position. For example, manager information technology specialist responsibilities require skills like "customer service," "troubleshoot," "data entry," and "technical problems." Meanwhile a typical information manager has skills in areas such as "project management," "patients," "powerpoint," and "data analysis." This difference in skills reveals the differences in what each career does.
Information managers tend to make the most money working in the pharmaceutical industry, where they earn an average salary of $124,395. In contrast, managers information technology specialist make the biggest average salary, $116,853, in the retail industry.information managers tend to reach similar levels of education than managers information technology specialist. In fact, information managers are 3.5% more likely to graduate with a Master's Degree and 1.8% more likely to have a Doctoral Degree.Manager information technology specialist vs. Information systems manager
An information systems manager is typically in charge of overseeing the information technology (IT) systems and networks in a company, ensuring efficiency and smooth workflow. They are directly responsible for managing IT workers such as analysts and programmers, delegating tasks, assessing performance, managing schedules, handling budgets, and spearheading installations and upgrades. Furthermore, as an information systems manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Each career also uses different skills, according to real manager information technology specialist resumes. While manager information technology specialist responsibilities can utilize skills like "technical problems," "problem resolution," "sql," and "os," information systems managers use skills like "project management," "technical support," "sql server," and "disaster recovery."
Information systems managers earn a higher average salary than managers information technology specialist. But information systems managers earn the highest pay in the professional industry, with an average salary of $151,152. Additionally, managers information technology specialist earn the highest salaries in the retail with average pay of $116,853 annually.In general, information systems managers achieve similar levels of education than managers information technology specialist. They're 3.3% more likely to obtain a Master's Degree while being 1.8% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for manager information technology specialists in the next 3-5 years?
Babak Beheshti Ph.D.
Dean, Professor, New York Institute of Technology
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
Manager information technology specialist vs. Technology services specialist
Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from manager information technology specialist resumes include skills like "troubleshoot," "network infrastructure," "pc," and "pos," whereas a technology services specialist is more likely to list skills in "technical support," "technical service," "patients," and "customer satisfaction. "
Technology services specialists earn the highest salary when working in the manufacturing industry, where they receive an average salary of $71,116. Comparatively, managers information technology specialist have the highest earning potential in the retail industry, with an average salary of $116,853.When it comes to education, technology services specialists tend to earn similar degree levels compared to managers information technology specialist. In fact, they're 0.8% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.Manager information technology specialist vs. Information technology supervisor, information technology
An information technology supervisor of information technology is primarily in charge of overseeing a company's IT operations, ensuring efficiency and smooth workflow. It is their duty to spearhead projects, set goals and objectives, coordinate staff, manage budgets and timelines, perform installations and upgrades, and develop strategies to optimize operations. They must remain knowledgeable of the latest technologies, liaise with external parties, and produce progress reports. Furthermore, as a supervisor, it is essential to monitor the performance of the IT teams, all while enforcing the company's policies and regulations.
Even though a few skill sets overlap between managers information technology specialist and information technology supervisors, information technology, there are some differences that are important to note. For one, a manager information technology specialist might have more use for skills like "data entry," "technical problems," "problem resolution," and "sql." Meanwhile, some responsibilities of information technology supervisors, information technology require skills like "project management," "database," "technical support," and "azure. "
In general, information technology supervisors, information technology earn the most working in the energy industry, with an average salary of $116,415. The highest-paying industry for a manager information technology specialist is the retail industry.In general, information technology supervisors, information technology hold similar degree levels compared to managers information technology specialist. Information technology supervisors, information technology are 1.0% more likely to earn their Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.Types of manager information technology specialist
Updated January 8, 2025
