Top Manager Skills

Below we've compiled a list of the most important skills for a Manager. We ranked the top skills based on the percentage of Manager resumes they appeared on. For example, 28.1% of Manager resumes contained Customer Service as a skill. Let's find out what skills a Manager actually needs in order to be successful in the workplace.

The six most common skills found on Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Manager jobs:
  • Developed strategies to drive sales and profitability while ensuring excellent customer service from all aspects of in-store company contact.
  • Develop and establish customer service criteria and objective, Maintain customer service satisfaction through various customer service measures.
  • Developed long-term relationships with clients and bonded with their animals through regular contact and special customer service initiatives.
  • Thrived within busy, high-volume environment requiring the ability to prioritize and provide exceptional customer service.
  • Provided orientation and training in company policy and practices, operations and customer service techniques.
  • Connected with the customers to maintain optimal customer service and establish long-lasting relationships with customers.
  • Coordinated with management team to develop strategic plans to increase productivity and customer service.
  • Facilitate training of 13-member team regarding optimized customer service and an emphasis on safety.
  • Established friendly yet professional atmosphere that promoted attentive customer service and respect for co-workers.
  • Recognized by District Manager for excellent customer service skills and unique merchandising talents.
  • Collaborated with fulfillment center and external vendors to resolve customer service issues.
  • Assisted in managing and running a family owned business including customer service,
  • Gained invaluable knowledge and experience about management practices in customer service industry.
  • Directed compliance of customer service, baggage handling and departure dependability.
  • Enhanced customer service response with consistent operation and enforceable procedures.
  • Established service protocol for exceptional customer service and repeat business.
  • Provided customer service regularly to maintain working relationships.
  • Facilitated CareTeam/Emergency Response call center/guest-facing customer service training.
  • Operated store independently, providing great customer service.
  • Provided superior customer service to increase customer retention.

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2. Financial Statements

high Demand
Here's how Financial Statements is used in Manager jobs:
  • Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Manage community budget and analyze financial statements, maintain budget accountability, anticipate and minimize negative budget variances and deficits.
  • Prepare annual financial statements for clients auditors, including complex governmental financial statements in accordance with relevant GASB standards.
  • Supervised monthly closing of general ledger and preparation of financial statements in multiple formats for internal and external reporting.
  • Upgraded and administered computer operations, supervised and trained employees, created financial statements, prepared and monitored budget.
  • Prepare monthly internal financial statements for several large energy clients as well as smaller privately owned businesses.
  • Reviewed financial statements and related reporting and provided financial advice to National Steel's representative Board members.
  • Provide accurate, timely, and adequately classified information from which casualty insurance financial statements are prepared.
  • Supervised preparation of comprehensive IFRS-compliant financial statements, including first-time adoption, interim, and annual statements.
  • Authorized clearance sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Generated and analyzed financial statements for management and statutory reporting while complying with Canadian GAAP and Sarbanes-Oxley.
  • Implemented a data processing system using a data base to prepare consolidated financial statements for management.
  • Prepare and evaluate financial statements in conformity with accounting principles generally accepted in the United States.
  • Keep updated and informed regulatory and procedural changes that may affect the preparation of financial statements.
  • Coordinated with external auditor regarding various schedules in preparation of audited financial statements and K-1s.
  • Reviewed monthly financial statements for budget variances and escalate final reports directly to Executive Committee.
  • Monitored expenses; reconciled financial statements; formulated menu prices based on cost analysis.
  • Develop financial statements to analyze necessary expenditures and create realistic budgets to grow profitability.
  • Performed high level reviews of financial statements to identify and resolve financial reporting issues.
  • Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records.

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3. Food Safety

high Demand
Here's how Food Safety is used in Manager jobs:
  • Ensured all food safety procedures are executed according to Company policies and health/sanitation regulations; took corrective actions, as appropriate.
  • Supervised daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained.
  • Conduct new hire employee and annual orientations to ensure food safety and promote positive attitude toward organizational objectives.
  • Ensured quality, food safety, and regulatory logistics requirements are reviewed and communicated to appropriate parties.
  • Develop and recommend continual sanitary design and cleaning procedure improvements on equipment to minimize food safety risk.
  • Maintained highest sanitation and food safety standards within the kitchen environment.
  • Administer temperature bookkeeping to ensure federal food safety regulations are met.
  • Incorporated food safety knowledge in daily restaurant operations to make certain.
  • Monitor and enforce company and departmental sanitary and food safety standards.
  • Maintained compliance with food safety procedures and quality control guidelines.
  • Ensured established standards of food safety and sanitation are maintained.
  • Remained on-site for required food safety and cleanliness inspections.
  • Attended Management Training and Food Safety Certification Class.
  • Follow food safety policies and health sanitation regulations.
  • Completed ServSafe Manager Food Safety Certification in 2015.
  • Trained staff properly and followed food safety regulations.
  • Achieved certification for Food Safety Manager.
  • Manage food safety program and certifications.
  • Received National Food Safety Certification.
  • Balanced solution designs between customer needs, employee well-being, food safety (HACCP), and security /government regulatory compliance.

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4. Inventory Control

high Demand
Here's how Inventory Control is used in Manager jobs:
  • Facilitated department inventory control and ensured that out of stocks were communicated to General Manager with accountability for consistent in-stock position.
  • Maintained and train staff on visual presentation, inventory control, warehouse operations, management implementation and overall company standard operations.
  • Updated and refined supply chain management by establishing an inventory control system to more efficiently process order fulfillment.
  • Manage purchasing and inventory control to ensure sufficient levels of high quality product while eliminating waste.
  • Inventory Control: Conduct inventory or examine merchandise to identify items to be reordered or replenished.
  • Store maintenance, inventory control and loss prevention achieved through effective scheduling and policy implementation.
  • Handled operations administration such as purchasing, inventory control, deposit reconciliation, and banking.
  • Experienced in electronic inventory control and ordering in both perishable and non perishable departments.
  • Implemented new reporting and inventory control functions to streamline communications to salesman and accounts.
  • Instituted two phases of automation to department operations including inventory control and invoicing.
  • Managed business operations in 17 staffs management, vendor-client relations and inventory control.
  • Organized and oversaw all catering events Inventory control and ordering.
  • Maintained effective inventory control and ensured supplies were available.
  • Assure quality control, inventory control, and customer satisfaction
  • Assisted upper-management with inventory control and stock replenishment.
  • Manage purchasing and inventory control while eliminating waste.
  • Administered purchasing and inventory control procedures and policies.
  • Managed operations including inventory control, and purchasing.
  • Oversee inventory control and conduct weekly inventory.
  • Performed inventory control for multiple company locations.

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5. Daily Operations

high Demand
Here's how Daily Operations is used in Manager jobs:
  • Integrated the company's marketing and advertising strategies into daily operations and created floor displays to effectively enhance merchandise.
  • Managed daily operations of the receiving department by directing and Supervised employee s engaged in production and inventory taking.
  • Involved in many aspects of daily operations including check in, various promotional tactics and overall customer satisfaction.
  • Prioritized daily operations and provided leadership by setting clear expectations and holding team members accountable for results.
  • Managed all Measurement Daily Operations, developed processes and performed all testing in Flow-Cal Measurement Software.
  • Order inventory weekly, daily bookkeeping/bank deposits/payroll, maintain daily operations of busy retail establishment.
  • Managed daily operations of restaurant including employee scheduling, ordering supplies, and customer satisfaction.
  • Collaborated with two other managers and a General Manager to direct daily operations of restaurant.
  • Planned work schedule and managed daily operations in order to satisfy customer expectations.
  • Coordinated daily operations of showroom while providing excellent customer service to varied clientele.
  • Handle daily operations along with customer service, inter-personal relationships with patrons.
  • Direct responsibility for daily operations of Customer Service and Payment Research departments.
  • Managed financial controls to ensure increased sales and profitability through daily operations.
  • Supervised daily operations with the goal of improving overall financial situation.
  • Managed daily operations/provided support to President, Vice President and Controller.
  • Maintain weekly schedules *Manage Payroll *Manage Daily Operations *Manage Human Resource Practices
  • Organized office following transition to new owner and supervised daily operations.
  • Formulate policies and procedures for improving performance of daily operations.
  • Manage daily operations ensuring exceptional performance and excellent customer services.
  • Directed daily operations of a two million dollar operation.

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6. Bank Deposits

high Demand
Here's how Bank Deposits is used in Manager jobs:
  • Full daily cash management responsibility; prepared daily bank deposits, performed account reconciliations, processed/monitored payroll and completed financial reports.
  • Supervised, trained and scheduled employees * Maintained merchandise inventory * Balanced and Reconciled cash and prepared bank deposits
  • Assist in accounting responsibilities including accounts receivable/payable, general ledger, bank reconciliations, and bank deposits.
  • Created daily bank deposits, established marketing efforts, and handled customer complaint resolution responsibilities.
  • Performed all required paperwork, bank deposits and supervision of daily operations.
  • Balanced register receipts and insured accuracy of daily bank deposits.
  • Inventory Bank deposits Training Payroll Scheduling Hiring.
  • Open, close, cashier, order, deli, bank deposits, cook, clean, answer phone, customer service
  • Prepared daily sales reports, bank deposits, and balance cash flows Created equitable biweekly staff work schedules and timely payrolls.
  • Assisted with inventory, cost controlling, invoices, and bank deposits as other managers were on leave or being trained.
  • Manage operation of store, cashier, hiring and firing, ordering for store including fuel, payroll and bank deposits.
  • End of day reconciliation, correcting employee paperwork, stocking, cleaning, cash handling, bank deposits, employee training.
  • Cash control, making bank deposits, counting the safe, counting all the drawers at the end of each shift.
  • Job duties included bank deposits, register checks, safe management, keeping staff on task, cooking, temperature checks.
  • Open and closed kiosk, made daily bank deposits, customer service, tracking daily, weekly and monthly sales.
  • Provided client relations, operated cash register, managed employees, made bank deposits, made schedules, took inventory.
  • Supervised assistant manager, key-holders and retail associates, created work schedules, managed product inventory and daily bank deposits.
  • Shift Manager responsible for changing out drawers, making bank deposits, and managing up to 6 employees during a shift
  • Manage general operations of busy business, payroll, taxes, hiring and maintain employee files, daily bank deposits.
  • Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.

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7. Sales Goals

high Demand
Here's how Sales Goals is used in Manager jobs:
  • Developed quality communication, customer support, and product representation which resulted in regularly exceeding all sales goals.
  • Developed and maintained visual merchandising and selling floor standards; consistently exceeded sales goals implementing various marketing procedures.
  • Identified merchandise assortment opportunities and partnered with necessary field support center resources to achieve sales goals.
  • Direct accountability for department sales goal-responsible for achieving and reporting quarterly sales goals.
  • Demonstrated and unfailingly known for continually surpassing established sales goals.
  • Maintained inventory levels adequate to achieve sales goals
  • Worked with Sales Team and Domain Support Team for 101Domain to hit monthly sales goals of up to 300k/month for US.
  • Communicated through daily huddles, department and individual sales goals and ensured that category goals were updated via store sales boards.
  • Recognized for making sales goals and maintained one of the top three Wedding Suites in the nation for three consecutive months.
  • Operated cash register to receive payments from customers Briefed employees about the salon's success and announced monthly sales goals.
  • Coach and train studio staff to meet or exceed sales growth, sittings, sales averages and accessory sales goals.
  • Established experience in exceeding sales goals Comfortable coaching employees on best practices Able to confidently overcome all employee & customer problems
  • Provided marketing plans, related sound-scans, co-op budgets and sales goals for monthly marketing book for managed labels.
  • Trained and mentored new employees on cellular industry and retail, enabling him/her to reach and exceed sales goals.
  • Fostered a positive working attitude to achieve the maximum level of staff performance toward fulfillment of sales goals and objectives
  • Provided assistance for Area Manager by performing audits, inventory counts, and customized reporting based on sales goals.
  • Prepare all weekly paperwork and enter into computer, which include sales goals, scheduling, and employee payroll.
  • Train team members on the concepts and skills required to perform their duties effectively and meet their sales goals.
  • Coached and mentored design consultants in order to help them achieve individual sales goals and growth in the business.
  • Developed, trained and coached all sales reps on daily sales goals, customer service scores and merchandising standards.

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8. Food Preparation

high Demand
Here's how Food Preparation is used in Manager jobs:
  • Supervised food preparation and provided daily supervision to food personnel to ensure compliance with Serve-Safe guidelines and Department of Health regulations.
  • Ensured property security, and food preparation/safety measures were completed upon opening and closing.
  • Managed food preparation, ordering, stocking, scheduling, inventory, and associated responsibilities
  • Customer-oriented with experience with POS systems, food preparation and safety regulations.
  • Supervised, trained and coordinated activities of workers engaged in food preparation.
  • Supervised or coordinated activities of cooks or workers engaged in food preparation.
  • Ensured that federal regulations regarding cleanliness and food preparation were met.
  • Ensured that crew followed all proper food preparation and customer service procedures
  • Ensured optimal quality of food preparations and delivery to customers.
  • Developed food preparation charts, improving efficiency and reducing waste.
  • Monitored food preparation in accordance to food safety standards.
  • Supervised Crew of 10/Open and Close store/Accounting Deposits/Customer Services/Food Preparation
  • Prepare equipment for food preparation and monitor refrigeration equipment.
  • Supervised food preparation and service operations while on duty.
  • Insured timely food preparation and facility clean-up.
  • Prepared food according to food preparation guidelines.
  • Verified proper food preparation for quality.
  • Managed food preparation and serving equipment.
  • Supervised food preparation and serving workers.
  • Supervised routine food preparation operations.

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9. Customer Complaints

high Demand
Here's how Customer Complaints is used in Manager jobs:
  • Developed conflict resolution skills by listening to numerous customer complaints and creating resolutions in a non-threatening and professional manner.
  • Enhanced customer loyalty by demonstrating superior customer service, resolving all customer complaints and demonstrating value to our customers.
  • Provided excellent customer service and build customer relations proactively through soliciting feedback and addressing and resolving customer complaints.
  • Opened/closed deli Supervised 7-8 employees Trained new employees Closed registers and prepared the deposits Prepared food Resolved customer complaints/concerns
  • Work effectively with on-site staff, developing solutions to customer complaints and living accommodations for special-needs residents.
  • Communicated and assess the needs of customer as well as investigated any customer complaints/took corrective action.
  • Manage and diplomatically handle all customer complaints and concerns resolving each to satisfaction.
  • Managed inventory and handled customer complaints as deemed appropriate by the General Manager.
  • Managed wide variety of customer service issues including customer complaints quickly and efficiently.
  • Ensured customers receive excellent customer service and responded to customer complaints as necessary.
  • Process and resolve customer complaints without escalating dissatisfaction or losing a customer.
  • Ensured excellent customer service by finding solutions to any customer complaints.
  • Managed employee relationships and effectively resolve all disputes and customer complaints.
  • Resolved customer complaints by using human resource guidelines and operational tactics.
  • Resolved any customer complaints and or concerns both efficiently and professionally.
  • Monitored security and safety of building and resolved customer complaints.
  • Provided excellent customer service and re- solved customer complaints.
  • Provide customer service, including resolving customer complaints.
  • Manage income subscriptions handle customer complaints inventory etc.
  • Resolved customer complaints about food quality and/or service.

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10. Loss Prevention

high Demand
Here's how Loss Prevention is used in Manager jobs:
  • Followed and implemented Operations and Loss Prevention Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Implemented company loss prevention policies, maintained security systems, investigated internal and external theft prevention cutting down on theft.
  • Initiated, and performed investigations for possible dishonest associates and responsible for increasing Loss Prevention Awareness.
  • Manage operations for five locations throughout Orlando overseeing loss prevention, inventory and daily business operations.
  • Managed high-volume boutique with responsibility for ordering, inventory control, hiring/firing and loss prevention.
  • Maintained revenue increase by integrating digital loss prevention monitoring and introduced weekly inventory logs.
  • Provided strengths-based training for associates to create positive customer experiences and increase loss prevention.
  • Maintained inventory control through company loss prevention policies and compliance to inventory procedures.
  • Provided oversight on merchandise inventory and ensured Loss Prevention methods were employed effectively.
  • Assisted with loss prevention, including monitoring, apprehending and prosecuting shoplifters.
  • Examined procedures, identified areas for improvement and implemented loss prevention plans.
  • Maintain policies and procedures and overall Store controls including Loss prevention/safety.
  • Conducted weekly inventory of store merchandise and followed loss prevention procedures.
  • Maintained overall store administration, including loss prevention and expense control.
  • Instituted effective inventory control and loss prevention procedures.
  • Facilitated loss prevention requirements both internally and externally.
  • Direct loss prevention initiatives, successfully reducing shrink.
  • Enforced safety, loss prevention and procedures/policies.
  • Conducted location inventory and Loss Prevention assessments.
  • Maintain documentation of all loss prevention activity.

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11. Staff Members

high Demand
Here's how Staff Members is used in Manager jobs:
  • Promoted literacy initiatives and obtained grants to promote joy of reading and learning in collaboration with non-profit organizations and staff members
  • Gained valuable experience in supervising multiple student employees and acted as facility coordinator while professional staff members were absent.
  • Established strong staff relationships and excellent rapport and communications among staff members - successfully executed company directives.
  • Conducted periodic performance evaluations and annual personnel reviews for staff members.
  • Resolved conflicts among staff members and provided excellent customer service.
  • Facilitated positive interactions between staff members.
  • Directed and administered other staff members.
  • Managed 20 staff members, responsible for managing accounts receivables, ensuring compliance with corporate standards for cash collections and outstanding receivables
  • Coordinate and perform all aspects of patient care with the appropriate staff members, from admission through discharge of the patient.
  • Participated in strategic sales campaigns to increase clientele while working with staff members to improve their selling and customer service skills.
  • Focused on developing skills and leadership abilities in key staff members, resulting in promotions of 7 people over four years.
  • Supervised and motivated a team of (50) to (60) staff members to increase sales and ensure efficiency.
  • Managed the day to day expenses and profitability of an entity with 15 staff members created for one specific client.
  • Promoted safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
  • Implemented a series of checklists for each store that outlined daily, weekly and monthly duties for all staff members.
  • Developed an effective communication system among staff members and families through regular staff meetings, conferences, and informal conversation.
  • Managed up to 10 staff members at a time, handled large sums of cash, provided outstanding customer service.
  • Assisted all staff members in all departments when needed, greeted guests and helped everyone with needs throughout the facility.
  • Mentored new staff members within the Resort or those who were sent for industrial training (college trainees).
  • Coach, counsel, train, and develop current and new staff members to increase efficiency and enhance productivity.

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12. Retail Store

high Demand
Here's how Retail Store is used in Manager jobs:
  • Promoted from customer service/cashier role into manager of individual retail outlet and promoted again to Manager of three specialty retail stores.
  • Managed all operational aspects of retail store management to include opening/closing, balancing of money transactions, and deposits.
  • Performed all aspects of retail store operations and tour management, including employee supervision, inventory & accounting reconciliation.
  • Managed retail store operations, including cash and inventory management, personnel development and customer service relations.
  • Provide manager support/coverage to seven regional retail stores when additional management coverage was required.
  • Redesigned dealership parts and service department to contemporary retail store look.
  • Helped operate a family owned retail store and interior decorating business.
  • Initial responsibilities included assisting the manager in all retail store operations.
  • Managed retail store and supervised employees and coordinated sales promotion activities.
  • Designed and developed Management and Team Lead/Supervisor training for retail store.
  • Maintained quality assurance standards involving all aspects of food/retail store.
  • Directed daily activities of retail store and supervised assigned personnel.
  • Facilitate retail store and maintain efficient work environment.
  • Managed financial documentation for pharmacy and retail store.
  • Managed retail store specializing in African/Caribbean products.
  • Manage retail Store location including Technical services.
  • Assisted retail store in exhibiting innovative products.
  • Implemented cross merchandising initiatives with retail stores.
  • Retail store operations and inventory management.
  • Managed fashion retail store independently.

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13. Sales Floor

high Demand
Here's how Sales Floor is used in Manager jobs:
  • Monitored sales floor to ensure customer satisfaction.
  • Restocked sales floor and transferred/updated items.
  • Monitored procurement and management of goods to and from the restaurant; assisted on all other sales floor work as necessary.
  • Inventoried and maintained merchandise on the sales floor with a sense of urgency within my department in order to assist customers.
  • Received inbound freight, verified shipping manifest counts, prepared merchandise for sales floor, and processed outbound freight for accuracy.
  • Drive in-stocks by ensuring both regular and sale merchandise is pulled and stocked from the backroom to keep sales floor full.
  • Originated display ideas, maintained display schedules and producing displays in windows and showcases on sales floor to attract customers.
  • Suggest pairings and use descriptive terminology to entice a potential customer onto the sales floor where purchases can be made.
  • Manage sales floor, handle customer service, payroll, main key holder, manage register and money transfers to customers
  • Monitor the sales floor to maintain accuracy, and report to sales managers of any discrepancies in continuity and protocols.
  • Merchandised and maintained the sales floor to a high standard, and was recognized across the district for merchandising standards.
  • Maintain a strong floor presence and supervising sales floor while simultaneously working on merchandising, outfitting, shipment, etc.
  • Help arrange a variety of tasks such as cleaning the store, help assist in putting merchandise on sales floor.
  • Hire and train employees; Teaching how to provide efficient and friendly service at the registers and sales floors.
  • Support managerial staff in a high volume environment by managing phones, running a productive and efficient sales floor.
  • Managed a sales floor in various stores across Long Island, training and educating employees brand standards of Samsung.
  • Monitored sales floor regularly, communicating with staff and customers to support personnel and resolve any urgent issues.
  • Advanced in positions with increasing responsibilities, culminating in management role with oversight for a full-service sales floor.
  • Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.
  • Assisted on Sales floor (as needed) and with cleanup of various departments after closing when necessary.

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14. Customer Relations

high Demand
Here's how Customer Relations is used in Manager jobs:
  • Trained employees in developing and maintaining good customer relations and how to effectively negotiate and resolve customer service problems.
  • Provided superior customer relations with proven ability to diffuse angry customers and accurately assess customer needs.
  • Analyzed customer relationship management practices for international companies to identify improvements based on best practices.
  • Develop external and internal personal customer relationships with a high level of customer service.
  • Maintained and facilitated all aspects of customer relations between 9 active accounts and management.
  • Established and grew positive customer relationships to promote retention and provided high-quality customer service.
  • Developed highly empathetic customer relationships and earned reputation for delivering exceptional customer service.
  • Controlled all aspects of customer relations, inventory control and computer database management.
  • Steer daily restaurant operations while fostering strong customer relationships to facilitate brand loyalty.
  • Increase store profitability through customer relationship development, community involvement and marketing.
  • Championed Customer Service within the culture to foster and improve customer relationships
  • Maintained customer relations and coordinated promotions to drive new customers.
  • Resolved escalated customer issues quickly to uphold strong customer relations.
  • Developed and managed new and existing accounts and customer relationships.
  • Managed food inventory, customer relations, and business operations.
  • Maintained good customer relations to generate sales and ensure profitability.
  • Developed strong business acumen and customer relationship skills during tenure.
  • Provided an elevated customer experience to build long-term customer relationships.
  • Increased company presence in the community through positive customer relationship management
  • Create customer relationships to ensure their satisfaction and repeat business.

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15. Company Policies

average Demand
Here's how Company Policies is used in Manager jobs:
  • Delivered formal/informal presentations regarding EEO/AA requirements and company policies/guidelines.
  • Develop maximum customer relations by meat department personnel through personal example of friendliness and courtesy and implementation of all company policies.
  • Provided leadership and teamwork designed to deliver an ideal experience to every customer within the framework of established company policies guidelines.
  • Conducted human resource audits to determine if employees were following company policies and procedures resulting in drastically reducing internal theft.
  • Integrated efficient operations that are in compliance with company policies, customer requirements, and governmental regulations.
  • Oversee sales, inventory control, visual merchandising, administration and compliance to company policies/procedures.
  • Delivered outstanding support skills to clients/customers and strictly adhered to all company policies and procedures.
  • Monitored sales operations, inventory and administration in alignment with company policies and procedures.
  • Carried out supervisory responsibilities in accordance with company policies and applicable laws.
  • Supported all company policies and strove to maximize efficiency and staff productivity.
  • Instructed associates on compliance with regulatory and company policies on restricted materials.
  • Ensured food safety procedures were executed according to company policies and regulations.
  • Performed regular checks on inventory according to company policies and ordered supplies.
  • Ensured all operations were thoroughly documented in compliance according to company policies.
  • Monitored staff compliance related to department and company policies and procedures.
  • Complete accurate paperwork and transactions according to company policies and procedures.
  • Secure proper payment authorizations in adherence to company policies and procedures.
  • Recommend and apply positive discipline according to company policies.
  • Supervised direct reporting staff according to overall company policies.
  • Emphasized company policies concerning food safety and customer service.

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16. Data Entry

average Demand
Here's how Data Entry is used in Manager jobs:
  • Created an internal Quality Performance tracking system that automatically pulled reject data from the existing production floor data entry terminals.
  • Interpreted complex client specifications and developed easy to understand instructions for data entry staff resulting in improved production and quality.
  • Coach and develop representatives in online customer service, offline order accuracy and Data Entry productivity.
  • Managed Student Records Department ensuring accuracy and safety of documents and data entry.
  • Carried out additional data entry responsibilities, including payroll processing and inventory management.
  • Maintained Record Maintenance System including records retrieval, data entry and file organization.
  • Performed data entry computer reports and various other paperwork-related clerical tasks.
  • Normalized sections of the database to eliminate unnecessary duplicate data entry.
  • Increase billing/claims productivity by utilizing efficient computer/data entry skills.
  • Managed inventory levels and ensured accurate data entry.
  • Conducted monthly inventory and written/computerized data entry.
  • Specialized in reservations, customer service, marketing, rate management, reservation software (RezOvation) maintenance and data entry.
  • Performed all duties associated with business including public relations, AP/AR, data entry, inventory, purchasing, and sales/marketing.
  • Managed and maintain daily operations of the business including data entry, daily cash flow, deposits and customer service.
  • Handled multifaceted managerial tasks (e.g., data entry, filing, records management, Staffing, and billing).
  • General duties included cash register, schedule, inventory control and maintenance, customer service, school accounts, data entry
  • Input data entry into customer databases for the purpose of recording on a clients invoice for title and check advances.
  • Supervised 10 employees, scheduled work hours, resolved conflicts, determined salaries, office work and data entry.
  • Purchased merchandise, balanced cash register at the end of shifts, data entry as well as stock inventory.
  • Job Description: Hiring, Receiving Vendors, Deposits, Data Entry, Payroll, Ordering Groceries, Customer Service

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17. Human Resources

average Demand
Here's how Human Resources is used in Manager jobs:
  • Audited internal policies and procedures in human resources, customer support, and operations and recommended improvements based on desired outcomes.
  • Managed Human Resources applications and system integration efforts focusing on implementation of PeopleSoft HRMS and RESTRAC Applicant Tracking software products.
  • Strengthened employee/management relations throughout my department as a result of being a trusted liaison between Union delegates and human resources/management.
  • Directed Human Resources across the Group and collaborated with Executive Management in growing the business through innovative human-resources management.
  • Supervised employees regarding administration of human resources, employee benefits and payroll responsibilities enabling smooth running and productive department.
  • Inventory Control Customer Service Loss Prevention Merchandising/Promotion Human resources-hiring, firing, disciplining and training employees Maintain Shrink
  • Coordinated and guided emergency planning for other corporate functions such as Human Resources and Corporate Communications.
  • Project required transition from Human Resources module established on PeopleSoft and Payroll operational on ADP.
  • Partnered with corporate Human Resources team to incorporate programs and initiate new promotional items.
  • Strengthened communications between human resources and personnel by utilizing different media to disseminate information.
  • Lead training of higher management on human resources concerns, responsibilities and marketability.
  • Worked closely with Human Resources to facilitate personnel corrective actions and improvement strategies.
  • Collaborated closely with human resources regarding hiring/termination process and conflict resolution.
  • Provided support in human resources to maintain ethical business operations.
  • Ensured smooth coordination between all business activities including human resources.
  • Controlled Day-to-Day operations and administrative duties including Human Resources.
  • Utilized Human Resources to effectively maintain discipline and coaching.
  • Provide support to Human Resources Shared Service organization.
  • Helped Human Resources by interviewing candidates for employment.
  • Maintain personnel documents and implement human resources policies.

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18. POS

average Demand
Here's how POS is used in Manager jobs:
  • Managed and trained two team members for a corporate receptionist position and corporate secretary position for existing clients.
  • Managed the development and use of statistical tools used in proposal development and energy use portfolio projections.
  • Directed inspector deficiency database upgrade, established the reporting of legal inspection items into one repository.
  • Collaborated with appropriate companies for decisions relating to purchase of capital equipment and disposable supplies.
  • Created Air Force manning position requirements to establish qualified inspectors on 240 installations worldwide.
  • Motivated maintenance and operations with positive and professional attitude to take ownership of site.
  • Developed job/position descriptions and advertisements, interviewed and recruited candidates for job training programs.
  • Developed detailed procedures and trained personnel while ensuring a positive customer experience.
  • Provided consultative services on many implementations, positively refining data for analysis.
  • Fostered a teamwork/open-door environment conducive to positive dialogue across the restaurant.
  • Provided excellent customer service to ensure a positive experience for patrons.
  • Develop positive, professional relationships with vendors and customers.
  • Developed written proposals/quotations for current and prospective customers.
  • Assessed vendor products and maintained positive vendor relations.
  • Deposit and withdrawal of tenants security accounts.
  • Inventory every night Deposits Manage labor/sales ratios.
  • Interacted positively with customers while promoting services.
  • Performed nightly cash reconciliation and prepared deposits.
  • Interact positively with vendors and customers.
  • Audited engineering drawings implementing change proposals.

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19. Performance Reviews

average Demand
Here's how Performance Reviews is used in Manager jobs:
  • Performed all performance reviews and maintained consistent individual investigator tracking to ensure cases were worked professionally and within the statutory requirements.
  • Led and managed internal project team, participated in recruiting efforts, conducted annual performance reviews and delivered internal training.
  • Deliver performance reviews of team members, conducts disciplinary interview/counseling, and complete and file all necessary HR documentation.
  • Determined call center operational strategies by conducting needs assessments, performance reviews, capacity planning and cost/benefit analyses.
  • Scheduled associates, performed performance reviews and disciplined when necessary as well as assisting other managers when needed.
  • Monitored calls on a daily basis and facilitated regular individualized performance reviews, creating and sharing audits.
  • Developed employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
  • Provided day-to-day management of teams, including quarterly performance reviews and development of process documentation.
  • Scheduled personnel, distributed job assignments, conducted performance reviews, and provided daily supervision.
  • Administered monthly incentive achievements and quarterly performance reviews to analysts based on initial hire date.
  • Ensured continuous department improvement by determining operational strategies, needs assessments, and performance reviews.
  • Conducted performance reviews and coordinated personnel actions in accordance with corporate goals and business direction.
  • Conduct performance reviews when required and forward to corporate management with merit increase proposals.
  • Handled staffing responsibilities such as interviewing potential staff, conducting appraisals and performance reviews.
  • Tailored performance reviews and performance plans for supervisors to maximize individual team contributions.
  • Conduct annual performance reviews and provide continual feedback on both positive and negative performance
  • Conducted performance reviews, administered employee discipline, recommended salary increases and terminations.
  • Managed all employee files by recording disciplinary incidents, performance reviews and terminations.
  • Designed and implemented quality control process and database utilized in associate performance reviews.
  • Conducted employee performance reviews and generated action plans according to company standards.

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20. Inventory Management

average Demand
Here's how Inventory Management is used in Manager jobs:
  • Inventory management Customer service relations Maintaining organizational structure
  • Analyze and optimize store profits through excel/office, inventory management, innovative products and displays, and introduced social media advertising.
  • Supported multiple channels' collateral inventory management to ensure the availability of sufficient materials, while minimizing storage expenses and waste.
  • Utilized SRP automated inventory management systems to move, transact, correct federal inventory during complex and time sensitive operations.
  • Saved $700,000 annually by planning and implementing cost savings projects including inventory management and after-market production sales.
  • Considered recommendations made by customers and/or inventory management supervisor to increase supply economy and efficiency within their areas.
  • Consolidated third-party purchases and established standing orders and inventory management principles to reduce expenditures and expired goods.
  • Streamlined operational procedures utilized for inventory management, planned maintenance, equipment repairs and truck stock.
  • Maximized sales performance through business trend analysis, inventory management, and market specific merchandising decisions.
  • Implemented drop schedules and stringent inventory management procedures to evaluate waste and money shortages and overages.
  • Provided inventory management to 4 National Distribution Centers with combined inventory investment of $41M.
  • Performed all management functions including scheduling, payroll, accounting, and inventory management.
  • Inventory Management: Extensive experience in forecasting and analysis to drive accurate purchasing decisions.
  • Managed kitchen operations including inventory management, staff scheduling, ordering products, daily specials
  • Implemented business directives including stock and inventory management, merchandising, security, and maintenance
  • Train all new scanning associates on inventory management procedures and item stocking protocol.
  • Provided exceptional Customer Service Inventory Management and control Improved operation and profitability Increased revenue
  • Secured new inventory from multiple warehouses and recorded into inventory management software.
  • Oversee daily store operations including cash register operations, and inventory management.
  • Operated cash register and other sales related equipment to include inventory management.

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21. Weekly Schedules

average Demand
Here's how Weekly Schedules is used in Manager jobs:
  • Determined staff promotions and demotions, and terminated employees when necessary Completed weekly schedules according to payroll policies.
  • Created and facilitated weekly schedules for multiple employees, implementing cost control strategies and ensuring efficient operations.
  • Produced detailed weekly schedules to allow maximum productivity from a small group of technicians
  • Conducted inventory control, prepare weekly schedules, monitor and evaluate personnel performance.
  • Prepared weekly schedules and ordered resources as necessary to maximize profit opportunity.
  • Handled inventory control and restaurant paperwork, including weekly schedules.
  • Administered weekly schedules and coordinated weekly payroll within operating budget.
  • Developed and disseminated weekly schedules based on employee availability.
  • Completed weekly schedules, inventory and payroll responsibilities.
  • Prepared employees weekly schedules and delegated shift responsibilities.
  • Prepared weekly schedules and resolved any customer complaints.
  • Develop weekly schedules based on budget forecasting.
  • Structured weekly schedules and managed payroll procedures.
  • Created weekly schedules and maintained inventory.
  • Generated Bi-Weekly schedules and completed payroll.
  • Created weekly schedules/ Payroll Coordinator.
  • Managed daily operations, hiring of employees, doing weekly schedules, reordering of products for convenient store and gas station.
  • Prepared weekly schedules and directed approximately 20-30 employees on daily prep work, routing deliveries, and meeting customer service goals.
  • Coordinate and plan unified team meetings to include employee and group managers, stakeholders, and other employee for weekly schedules.
  • Managed my employees, processed loans, took payments, made collection calls, field work, payroll and weekly schedules.

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22. Phone Calls

average Demand
Here's how Phone Calls is used in Manager jobs:
  • Handled internal collection activities including typing up warrant in debts/garnishment summons & foreclosure paperwork & telephone calls.
  • Worked in retail dealing with cash transactions/customer service/keeping unit stocked and neat/ scheduling employees/phone calls/ teleconferences.
  • Answered incoming telephone calls to office and provided vital information to customers regarding services.
  • Developed programs to analyze samples of operator-handled and computer-handled telephone calls.
  • Handled outbound/inbound customer telephone calls regarding services while scheduling new appointments.
  • Monitored phone calls in all departments to identify training opportunities.
  • Answered phone calls, booked parties, cash register, cafe, hosting parties, helping serve customers anything they needed.
  • Monitored daily settlements, developed training materials for one-on-one training, assisted in supervising, handled heavy volume of phone calls.
  • Enhanced Transactions removed ~22k consumer phone calls per month from the agent network, and improved customer satisfaction by 2%.
  • Maintained service levels of department during period of extreme rapid growth and expansion, handling over 4,000 phone calls per day.
  • Answer phone calls, set appointments, and perform administrative tasks for residents, property management, and leasing staff.
  • Answer phone calls Accomplishments I over came the stress level of the position when being the only one putting I.
  • Substituted and assisted Receptionist in handling phone calls and spill over of new patient's verification of benefits and authorizations.
  • Supervised daily docket reminders to attorneys (via reports, phone calls, and e-mail) and update docket daily.
  • Handled phone calls and assisted customers with whatever questions or problems they may have had with all brands of equipment.
  • Established and improved customer communications by maintaining ongoing relations through phone calls, in person briefings, emails and faxes.
  • Processed Patient Intake, Data entry, answered inbound Phone calls, Accounts receivable, Accounts payable, processed inventory.
  • Performed general office tasks, including, but not limited to, completing paperwork, answering and directing phone calls.
  • Answered phone calls from various store owners and clients that need helped in finding and buying products at Restaurant Depot.
  • Reviewed work and monitored phone calls of team members to verify adherence to state/federal laws as well as company policies.

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23. Project Management

average Demand
Here's how Project Management is used in Manager jobs:
  • Conducted project management in overseas position defending 300 personnel against enemy attacks using C-RAM digitized environment to detect incoming artillery attacks.
  • Managed team of knowledge workers charged with information security compliance, security project management, policy development and security awareness.
  • Led and mentored business project leaders and HRIS analysts using PeopleSoft functionality and project management processes to achieve successful implementations.
  • Led the organization in a process improvement initiative, primarily focusing on implementation of structured project management principles and methodologies
  • Detail orientated with ability to handle multiple projects simultaneously; customer focused with project management and strong communication skills.
  • Project management functions included budgetary administration, personnel management and developing/implementing innovative strategies to effectively streamline data center consolidations.
  • General retail management (Staff of 7 employees) Brand Protection Strategic Selling/Customer Service Clientele Development/Relationship Building Sales Project Management
  • Obtained Six Sigma Certification, providing project management and software expertise to develop the company Quality Program Plan.
  • Project management and technical and engineering support including management of lighting representatives, distributors and electrical installation contractors.
  • Assisted a Swap Dealer s Dodd-Frank Implementation project management team by developing a methodology to prioritize implementation activities.
  • Job function includes: Customer Service, Distribution, Management, Product Management, Project Management, Warehousing/Materials Management
  • Project management activities included responsibility for costs, schedules and customer interfaces for design basis documentation contracts.
  • Developed and implemented consistent code management methodology, validated and updated coding standards and project management methodologies.
  • Managed project management team responsible for ensuring development of commission systems included adequate financial visibility and controls.
  • Assigned to engagements based on demonstrated skills in business analysis, project management, and customer relations.
  • Coordinate cost collection (equipment, maintenance/service, project management and execution/installation, transportation, etc.)
  • Handled a multitude of project management tasks, including organizing and scheduling all restaurant grand opening materials.
  • Assisted in implementation of new activity-based costing system, including project management and leading testing activities.
  • Project management responsibilities include budget/forecast management, resource planning, risk mitigation and executive progress reports.
  • Project management responsibilities for commercial optics contracts for integration of Commercial Optics business into ongoing manufacturing.

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24. Special Events

average Demand
Here's how Special Events is used in Manager jobs:
  • Devised creative and cost-effective incentive and morale-boosting activities (including special events) that increased resident satisfaction and retention.
  • Developed strong and personal customer service and special events to generate interest in return business.
  • Interacted with clients and utilized excellent organizational skills to arrange and coordinate special events.
  • Coordinated special events and promptly resolved emerging issues to ensure customer satisfaction.
  • Orchestrated restaurant special events and provided exemplary service to all customers.
  • Accompany and assist participants during community outings and special events.
  • Managed company calendar and coordinated all entertainment and special events.
  • Provide customer relations and arrange all accommodations for special events.
  • Designed and implemented seasonal marketing campaigns and special events.
  • Ensured proper organization of decorations for special events.
  • Ensured profitability of daily operations and special events.
  • Coordinate weekly musical performances and other special events.
  • Coordinated special events and engaged in community involvement.
  • Developed special events/catering portfolio for potential new clientele.
  • Coordinated in-house special events and large reservations.
  • Coordinated marketing campaigns and special events.
  • Planned menus and decorations for special events, supervised employees, promoted customer satisfaction, and secured restaurant at closing time.
  • Produced four annual special events, each resulting in participation numbers of 800 or greater, generating stakeholders and increased revenues.
  • Led the venue through multiple special events daily including setup, execution, and completing end of day documents and payments.
  • Structured, drafted and negotiated artist, production, and venue agreements for original long-form programming including high profile special events.

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25. Day-To-Day Operations

average Demand
Here's how Day-To-Day Operations is used in Manager jobs:
  • Monitored store inventory, generated and provided loss inventory reports; managed day-to-day operations; conducted performance evaluations and handled payroll.
  • Managed and coordinated the day-to-day operations of the Jump entertainment area, supervised a team of 20+ employees, interviewed/hired/coached/trained/scheduled/etc.
  • Assisted and developed detailed implementation multiple projects for day-to-day operations, transition from systems to systems and process improvement.
  • Coordinated day-to-day operations of a high-volume jewelry sales department including departmental interaction, staff development and sales training programs.
  • Managed day-to-day operations of restaurant, ensuring efficient and effective operations, increasing revenues and ensuring repeat customers.
  • Managed lifeguard staff, maintained equipment, supervised day-to-day operations and ensured the health and safety of patrons
  • Responsibilities-Managed day-to-day operations including: preparation of vehicles, sales, financing, insurance, and warranties.
  • Managed day-to-day operations for non-profit organization while directing and supervising a staff of between 5-10 people.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Managed hands-on; directly responsible for day-to-day operations, including food ordering and preparation.
  • Managed day-to-day operations of family owned business while parent recovered from long term illness.
  • Managed and ensured all day-to-day operations were in compliance with established policies and procedures.
  • Managed day-to-day operations for two facilities holding over 1,200 high-risk national security detainees.
  • Managed day-to-day operations encompassing sales, customer service, and budget management.
  • Managed day-to-day operations of the finishing department for this custom cabinet company.
  • Fulfilled day-to-day operations of the facility, opening and closing operating procedures.
  • Delivered manager meetings about day-to-day operations in restaurant and guest feedback.
  • Managed day-to-day operations of shop and performed repairs to damaged vehicles.
  • Managed day-to-day operations of store ensuring excellent customer satisfaction and sales.
  • Provided complete documentation and few scripts to perform day-to-day operations.

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26. Internet

average Demand
Here's how Internet is used in Manager jobs:
  • Installed, configured, and evaluated new software/internet free-shareware products for integration into Department of Defense Intelligence Information Systems.
  • Improved customer service ratings through internet, recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Developed pricing guidelines and operational parameters for evaluation of Dedicated Internet Access and Web Hosting opportunities.
  • Direct business development and loan consolidation activities for this internet student debt company.
  • Developed and implemented complex Internet and Intranet application on multiple platforms.
  • Recruited attorney candidates using direct sourcing, referral and internet methods.
  • Implemented dual-Internet connectivity to support in-sourcing of our Internet-based customer applications.
  • Maintained, upgraded and re-configured computer systems and wireless internet.
  • Managed Internet strategy development for United Way of Metropolitan Dallas.
  • Led two teams supporting external and internal internet application infrastructure.
  • Created my own Business development department before internet sales started.
  • Developed and maintained Internet site including order processing.
  • End user support for any hardware/software internet configuration.
  • Managed Internet navigation center and fixed technical issues.
  • Managed creative development of intranet and internet sites.
  • Provided Internet content monitoring and filtering.
  • Assisted customers with internet troubleshooting.
  • Managed and developed Internet presence.
  • Helped setup advertisement for the complex on both internet and newspaper ads as well MS Gulf Coast Apartments and Condo book.
  • Create key Internet marketing activities to acquire and retain new customers through email campaigns, affiliate marketing, and social media.

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27. High Volume

average Demand
Here's how High Volume is used in Manager jobs:
  • Worked with production and distribution management to forecast inventory levels, eliminating shortages during high volume periods.
  • Delivered excellent customer service including providing diligent follow-up to high volume calls and emails.
  • Processed customer sales transactions accurately and efficiently for high volume location.
  • Participated in management of daily operations of a high volume restaurant.
  • Managed high volumes of financial activity in a fast-paced environment.
  • Managed high volume independent design business.
  • Assisted with planning group events and made sure high volume groups were serviced in a timely, safe and efficient manner.
  • Managed a high volume office of 12-15 tax professionals in preparing Federal and State individual and business entity income tax returns.
  • Interviewed, hired, trained, and supervised certified employees capable of maintaining quality service in a high volume collision center.
  • Directed high volume recruitment of non-exempt customer service positions filling one to three classes a month (650-900 people annually).
  • Budgeted costs for a high volume store efficiently, executed profit and loss statements monthly, and managed inventory control.
  • Project Manager for the Accounts Receivable module at a high volume Services Company that outsources Payroll and sells related software.
  • Trained, mentored and managed a crew of 50 in a high volume atmosphere with less than 10% turnover.
  • Manage a fast pace high volume 24-hour operation that checks in all outbound tractor-trailers returning from deliveries from GSC clients.
  • Skilled in operations management, sales, budget development, inventory control and cost control of high volume units.
  • Operate in a high volume environment that demands extensive knowledge of products, customer care, and marketing techniques.
  • Have vast experience in two-piece progressive stamping assembly in-die process at high-speeds, with high volume production quality awards.
  • Answered a high volume calls per day by addressing customer inquiries, solving problems and providing new promotion information.
  • Led a team of 27 Officers in monitoring a high volume of warehouse traffic during peak hours and days.
  • Manage very high volume academic account at Oberlin College as well as other accounts in food service for client.

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28. Food Cost

average Demand
Here's how Food Cost is used in Manager jobs:
  • Introduced food cost management systems, providing data/analysis to support menu changes.
  • Coordinated food service activities, ordering inventory and food cost analysis.
  • Directed strategic initiatives to achieve labor and food cost requirements.
  • Manage labor and food costs to ensure profitability for restaurant
  • Managed food cost control through ordering and inventory management.
  • Increased profitability; Reduced food cost
  • Managed all financial aspects from on hand inventory levels, inventory control cost, shrinkage control and over-all food cost results.
  • Balanced budgets, revenue, and expenses on a regular basis including, staffing, capital expense, and food cost.
  • Forged exceptional relationships with local vendors, securing timely delivery of top quality inventory while reducing food costs by 5%.
  • Implemented portion control to reduce excess food cost and irregular order sizes; average Total savings of 11% per month.
  • Staff scheduling, break and time management, food ordering, tracking food cost, cleaning, equipment maintenance, employee training
  • Identified key growth opportunities for the business through employee evaluations, food costs, special event promotions, and customer surveys.
  • Collaborate with Management and Chef on menu development, with an emphasis on quality, food costs and responsible sourcing.
  • Created and implemented new systems including labor, training, food cost management, inventories, new vendor contracts etc.
  • Implemented food cost control measures, analyzed business trends to determine food/staffing needs, ordered supplies and maintained adequate inventory.
  • Lowered food costs by better managing inventory and rationing portion size, bringing company in line with industry standards.
  • Managed inventory, scheduled employee work schedules, and maintained the food costs, sales budget, and payroll.
  • Completed weekly scheduling, payroll, truck orders, inventory, food cost, labor costs, monetary needs.
  • Calculate overhead and administrative costs, food costs, profit margins, and competition prices into the menu prices.
  • Assisted in a 20% reduction of labor costs and food cost through better selection and training of staff.

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29. Company Standards

average Demand
Here's how Company Standards is used in Manager jobs:
  • Championed high quality store operations by maintaining impressive merchandise ordering, inventory, and placement; ensuring compliance with company standards.
  • Managed all store processes to company standards including freight processing, merchandise presentation and reconciliation of all cash and inventory transactions.
  • Provided developmental training, conducted daily job observations to determine adherence to company standards of quality and process requirements.
  • Managed overall direction, coordination and evaluation of the Sanitation Department in accordance with USDA guidelines and company standards.
  • Ensured compliance with company standards, financial procedures and ensured implementation of quality monitor and report process performance.
  • Provide quality customer service and ensures staff also provides quality customer service in adherence to company standards.
  • Monitored and ensured quality presentations in all departments and ensured adherence to company standards and procedures.
  • Guided employees in achieving company standards by resolving customer and personnel issues and rewarding accomplishments.
  • Manage front-end operations to ensure friendly and efficient transactions that exceeded company standards.
  • Develop promotional and merchandising plans and ensure adherence to local and company standards.
  • Maintain customer satisfaction through excellent customer service and company standards through food quality.
  • Ensured smooth, customer-friendly restaurant operation that met or exceeded company standards.
  • Interview and recommend candidates for employment according to company standards and qualifications.
  • Interpret and timely executed visual directives for floor-set while maintaining company standards.
  • Managed stockroom and inventory and maintained a clean environment beyond company standards
  • Managed files received and ensured they were stored according to company standards
  • Maintain company standards for excellent customer service; resolve customer complaints/issues.
  • Managed visual directives to company standards while maintaining superior customer service.
  • Maintain department to company standards including logging cleaning and temperatures.
  • Managed store operations and ensured the implementation of company standards.

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30. Crew Members

low Demand
Here's how Crew Members is used in Manager jobs:
  • Identified talent and prepared all crew members for advancement into management position for several surrounding locations within the market.
  • Demonstrated proper procedures while recognizing and rewarding crew members for following the correct procedures and achieving defined targets.
  • Conducted performance appraisals of crew members and maintained confidential employee information.
  • Provide training and operational guidelines to crew members and assistant managers.
  • Solved technical and communication concerns between customers and crew members.
  • Helped improve communication between management and lower level crew members.
  • Communicated clearly and positively with crew members and co-workers.
  • Coordinate responsibilities of crew members.
  • Provided technical advice and recommendations to Saudi MOI on Aircrew Life Support equipment and safety issues involving pilots and aircrew members.
  • Established a new network to provide support to crew members and shore-side employees during personal loss, crisis or traumatic events.
  • Supervised a crew of 10-15 crew members Counted tills at the end of the night Maintained safe count Browns Mills, NJ
  • Make sure the Crew Members are doing their job correctly and the customers are receiving great quality food and customer service.
  • Provided proper training for Shift Supervisors and Crew Members through established systems and followed through to ensure compliance with Company standards.
  • Managed training, evaluation, and records for crew members to increase accountability, skills, and measurable customer service results.
  • Manage day to day operations of a franchise of Cold Stone, this required supervision of shift supervisors and crew members.
  • Conducted interviews of potential employees and assisted the store manager in the training and development of crew members and shift leaders.
  • Assist the management team in maximizing the financial success of the restaurant through training and motivating crew members during the shift.
  • Schedule all work to be performed, manage 7 crew members as well as sub-contractors of the work being performed.
  • Managed costs by monitoring and managing crew members, shift managers, production and procedure execution on a daily basis.
  • Placed crew members in appropriate position based on skill level to meet target times and profit projections for the day.

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31. Customer Base

low Demand
Here's how Customer Base is used in Manager jobs:
  • Developed and implemented various marketing and product/pricing strategies that increased sales and customer base with excellent levels of retention and loyalty.
  • Build and maintain customer relationships to grow customer base, including reservation organization, promotions, and successful problem resolution.
  • Managed an Oracle Product Management Team deploying video-on-demand and near video-on-demand technology to a large customer base.
  • Penetrate customer at the strategic level to diversify customer base to include industrial, traditional and nontraditional accounts
  • Implemented a service-oriented company focus, establishing a loyal customer base and ensuring total customer satisfaction.
  • Collaborated with customer base, creating yearly pipeline and identifying new sourcing opportunities.
  • Expanded customer base through implementation of effective subway marketing programs and promotions.
  • Strengthen customer relationship and customer base by providing great customer service.
  • Developed and presented various financing programs to a diversified customer base.
  • Increased revenue potential by expanding customer base through community outreach initiatives.
  • Monitored store customer services level to ensure improvement of customer base.
  • Established and maintain working relationships with safety personnel from customer base.
  • Developed extensive customer base through excellent customer service scores.
  • Collaborated in marketing strategies to expand customer base.
  • Developed ancillary businesses with existing customer base.
  • Established a customer base for the upcoming facility
  • Inventory specialist, maintained existing customer base.
  • Expanded customer base by proficiency and efficiency.
  • Worked directly with leading Beef and Dairy Industry clients and have been able to maintain strong relationships with that customer base.
  • Received the highest grades from customer base for anyone who had ever managed that role since the inception of the enterprise.

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32. Product Knowledge

low Demand
Here's how Product Knowledge is used in Manager jobs:
  • Organized and facilitated detailed product knowledge meetings, ensuring that associates received the necessary training to accomplish their job responsibilities.
  • Led sales and business development initiatives by maintaining product knowledge, understanding sales cycle, and leveraging company differentiation.
  • Educated and inspired employees in product knowledge and developing a more personalized relationship between the company and individual clients.
  • Job responsibilities include directing employees on daily deliveries while providing superior customer service and product knowledge.
  • Maintained friendly and professional customer interactions; shared product knowledge with costumers while making personal recommendations.
  • Developed and maintained detailed product knowledge for training of associates and in providing customer service.
  • Demonstrated ability to increase store profitability through both superior sales technique and exceptional product knowledge.
  • Participated in continuing education efforts to enhance product knowledge and adherence to governing agency guidelines.
  • Provided world-class customer service by assisting customers with purchases and providing detailed product knowledge.
  • Demonstrate a professional demeanor, decisions making abilities, aggressive leadership and product knowledge.
  • Achieve customer satisfaction by using communication and product knowledge to determine actual needs.
  • Displayed solid product knowledge and maintained an awareness of all promotions and advertisements.
  • Provided exceptional product knowledge to increase customer satisfaction and quality of service.
  • Strengthened company's business by leading implementation of product knowledge.
  • Developed excellent management, communication, and product knowledge skills.
  • Promote staff product knowledge to generate customer beneficial up-sales.
  • Maintain product knowledge by attending necessary training sessions.
  • Maintained extensive product knowledge of all restaurant offerings.
  • Demonstrate superior product knowledge in assisting customers.
  • Enhanced product knowledge utilizing limited resources.

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33. Weekly Inventory

low Demand
Here's how Weekly Inventory is used in Manager jobs:
  • Manage day to day restaurant operations including accounts receivable/payable, payroll, scheduling, employment additions/terminations, weekly inventory and ordering.
  • Conducted weekly inventory and disseminated any variances (waste/excess) between actual on hand product and theoretical product levels.
  • Create and accept purchase orders into the regional stores to include self-initiated weekly inventory control and accountability.
  • Created and reviewed weekly inventory charts utilizing a spreadsheet and emailed quarterly PowerPoint reports to investors.
  • Completed daily and weekly inventory: managed waste and other cost management-related issues.
  • Controlled weekly inventory orders while overseeing shipping and receiving outside purchase orders.
  • Manage daily/weekly inventory, inputting and reconciling food and vendor orders.
  • Completed bi-weekly inventory of all products in stock ensuring necessary levels.
  • Conduct a weekly inventory and enter numbers into company database.
  • Compiled weekly inventory analysis and maintained overall control on stocks.
  • Conducted weekly inventory, ordered necessary products and supplies.
  • Managed and maintained weekly inventory shipments and shipment paperwork.
  • Reviewed weekly inventory charts and recorded facility needs.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Performed weekly inventory and reported data to Headquarters.
  • Managed weekly inventory and created strong vendor relationships.
  • Maintained weekly inventory, and ordering product from vendors
  • Place inventory order and receive weekly inventory order.
  • Conducted weekly inventory procedures, analysis and reporting.
  • Maintained weekly inventory as well as inventory shipment.

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34. Osha

low Demand
Here's how Osha is used in Manager jobs:
  • Developed and implemented training programs for safety-OSHA compliance, policy development, and internal administration of policies by teams.
  • Maintained strict safety and hazardous material enforcement procedures, resulting in a commendable rating during organizational and OSHA inspections.
  • Developed and facilitated annual Risk Control/Operations training on OSHA required training.
  • Implemented and managed documentation and procedures to prevent OSHA citations.
  • Provided oversight and direction regarding applicable OSHA policies and procedures.
  • Work with center's safety officer to ensure that all work-based learning sites are safe and in compliance with OSHA standards.
  • Assure personnel comply with all applicable health and safety guidelines and regulations, including OSHA, HAZMAT, and local/organizational mandates.
  • Insured all employees adhere to all safety and health rules and regulations associated with OSHA and as directed by supervisor.
  • Supervised workers on the correct implementation of procedures for specific work applications set by OSHA and the Nuclear Regulatory Commission.
  • Improved profitability, standards and efficiency through the implementation of successful management techniques, regulatory compliance with OSHA and CLIA.
  • Mentored 11 plants to earn top OSHA Voluntary Protection Program (VPP) certification, a first for the division.
  • Applied state and federal laws in the workplace, maintaining accordance to OSHA, EEO, Employee and Labor regulations.
  • Persuaded OSHA to grant an exemption from its HAZWOPER regulation that saved money and allowed the project to continue.
  • Ensured all OSHA and DHEC regulations were followed and complied to meet or exceed all county and state-mandated inspections.
  • Ensured OSHA, local health and safety codes, and company safety and security policies were met and upheld.
  • Developed and implemented medical surveillance and drug testing programs meeting OSHA, ODAPC (DOT) and client requirements.
  • Ensured that OSHA, local health and safety codes, and company safety and security procedures were followed.
  • Ensured that all OSHA and DHEC regulations were complied with (passed all county and state-mandated inspections).
  • Maintained a training curriculum to comply with OSHA standards and California safety regulations for fire and hazard procedures.
  • Followed and enforced all OSHA, Equal Opportunity, Sexual Harassment, and Hazardous Material rules and regulations.

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35. Service Standards

low Demand
Here's how Service Standards is used in Manager jobs:
  • Develop and implement administrative policies and procedures for resource utilization, financial performance service standards, and compliance.
  • Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.
  • Provided leadership direction in the execution and measurement of guest service standards to ensure customer satisfaction.
  • Develop and implement productivity, quality, and customer-service standards and determine system improvements.
  • Developed highly empathetic customer relationships and earned a reputation for exceeding service standards.
  • Recognized consistently for high customer service standards and a highly productive team environment.
  • Worked closely with Senior Management team to ensure quality customer service standards.
  • Developed several programs to enhance customer satisfaction and elevate service standards.
  • Handled 30+ technical/mission-critical calls daily and consistently met high service standards.
  • Spearheaded development of training curriculum, service standards and performance metrics.
  • Maintain the company's customer service standards in high-occupancy condominium buildings.
  • Ensured Store Associates consistently followed company policies and customer service standards.
  • Developed customer service standards and training modules tailored to SCR organization.
  • Maintained excellence in customer service standards for exceptional cafe experience.
  • Maintained quality service by enforcing quality and customer service standards.
  • Demonstrate superior customer service standards by enforcing intelligently and reinforcing.
  • Collaborate with senior management to promote quality customer service standards.
  • Provided outstanding service by enforcing quality and customer service standards.
  • Perform counseling as required to improve service standards continually.
  • Established customer service standards and procedures and monitored performance.

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36. Front Desk

low Demand
Here's how Front Desk is used in Manager jobs:
  • Inventory Cashier Front desk representative Answering phones Time Sheets Retail sale of clothing Customer service Collections Purchase needed inventory
  • Managed front desk operations credit and cash receipts, maintained excellent customer relations and resolved customer concerns.
  • Ensured self and front desk staff projects the Salon Buzz image to employees, guests, business associates and the community.
  • Assisted the executive director and executive office staff with projects and also performed duties as a front desk receptionist (2005)
  • Organize, clean, run front desk, work register and handle money, answering phones, booking and hosting parties.
  • Major Responsibilities: Supervisor for Front Desk staff of 20 employees, organized leagues, tournaments, and kids camp programs.
  • Addressed all guest complaints and any escalated situations from Front Desk Responded to customer inquiries in a friendly and professional manner.
  • Tasked to design, implement and manage a Total Quality Service Program while planning and directing Front Desk operations and resources.
  • Perform all front desk functions - preparing registration forms and making up key packets for arrivals, checking out departing guests.
  • Provided customer service, front desk coverage, entered work orders, provided security services, field calls and visitors.
  • Front desk, pay bills, hire staff, payroll, marketing, and advertising, take phone calls, scheduling
  • Ensured that all designated staff members, effectively perform maintenance of the landscaping, and handled front desk related issues.
  • Oversee daily club operations from coverage of the front desk to follow up with consultants to addressing maintenance issues.
  • Performed general front desk duties, delegating tasks when needed, and ensured guests had pleasant and enjoyable stay.
  • Managed front-of-house operations, including front desk and membership service office, with team of up to 20 employees.
  • Cover front desk duties as needed, greet clients, check in clients, answer telephones and book appointments.
  • Managed a staff of 15 to include Appointment Coordinators, Front Desk Staff, Medical Assistants and X-Ray Technicians.
  • Worked every aspect of the business from running the front desk to training the staff and closing the sales.
  • Lived on property, front desk, reservations, managed property, and also helped with house keeping.
  • Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed.

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37. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Manager jobs:
  • Maintain adequate control of files to ensure compliance with all consumer protection statutes/ regulations in a defined area of responsibility.
  • Inspect food lines continually in coordination and cooperation with Kitchen Manager to ensure compliance with Health regulation and customer satisfaction.
  • Monitor grant activities to ensure compliance with foundation requirements, and submit narrative and financial documentation required for grant reports.
  • Patrolled client communities to ensure compliance and enforce Homeowner Association and Management Company parking regulations in private residential communities.
  • Preserve appropriate professional relationship with union officials, and ensure compliance with collective bargaining agreement provisions, if applicable.
  • Reviewed and modified procedures and protocols used to ensure compliance of regulations regarding Maryland Assistance and managed care billing.
  • Participate in all required training sessions to increase knowledge and ensure compliance with all regulatory and investor requirements.
  • Participate in implementing /maintaining operational processes to ensure compliance to Company policies, legal requirements and regulatory mandates.
  • Created the procedure manual for credentialing/re-credentialing; implemented and monitored new procedures to ensure compliance with NCQA requirements.
  • Worked with internal auditors to ensure compliance with government regulations were followed in accordance with targeted outcomes.
  • Increased profitability in operations and supervised production including planning & monitoring to ensure compliance with quality standards.
  • Authored wartime scenarios based off of existing regulations and plans, inspected numerous bases to ensure compliance/safety.
  • Developed Safety Training tracking program to ensure compliance with company standards for all departments including Food Safety.
  • Provided clinical supervision to Qualified Professionals to ensure compliance to Medicaid guidelines and DSM IV criteria.
  • Conduct preliminary review of research projects to ensure compliance with all applicable regulations and institutional guidelines.
  • Developed and implemented departmental audit processes and cash control procedures to ensure compliance with define guidelines.
  • Performed quality reviews on inpatient and outpatient records to ensure compliance with documentation and coding guidelines.
  • Partnered closely with client personnel to ensure compliance with applicable regulations, business and technical requirements.
  • Performed administrative activities to ensure compliance, including EEOC tracking and management of candidate recruiting files.
  • Inspected, manufactured or processed products to ensure compliance with contract specifications or legal requirements.

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38. Labor Costs

low Demand
Here's how Labor Costs is used in Manager jobs:
  • Increased sales consistently, maximize productivity and efficacy while simultaneously reducing labor costs without compromising quality or service.
  • Resolved production and labor costs quality issues via implementing customer required audits and technology changes.
  • Slashed labor costs significantly by effectively using resources when delegating areas of responsibility.
  • Maintained low labor costs by directing and scheduling the different departments effectively.
  • Total financial responsibility for daily operations including cash flow and labor costs.
  • Maximized profitability through inventory control and ongoing monitoring of food/labor costs.
  • Maintained labor costs under 20% without jeopardizing efficiency or productivity.
  • Initiated project and identified continuous packaging equipment to reduce labor costs.
  • Maximized profitability by maintaining low food and labor costs.
  • Stabilized liquor and labor costs after initial opening at 20 - 21% to 18% and 17%, respectively.
  • Adhere to standards and service levels to increase sales and minimize costs, including food, beverage, and labor costs.
  • Manage the financial success of the restaurant by achieving budgeted revenue, controlling expenses and labor costs, and maximizing profitability.
  • Contributed toward store profitability by seeking opportunities to increase sales, manage inventory and cost of goods control and labor costs.
  • Supervised and manage restaurant's daily activities including keeping labor costs to a minimum and providing extra help needed in kitchen.
  • Maintain accounting records of loss and profit, maintain inventory of needed food products, and manage food and labor costs.
  • Worked with management team to maintain food and labor costs below the company average and to continuously improve customer service ratings.
  • Maintained and surpassed company goals of 4% sales increase while keeping food, bar and labor costs within our budget.
  • Managed restaurants' profit and loss centers including, food, supply and labor costs to meet annual operating budget.
  • Developed and managed budgets, maintaining low food, liquor and labor costs as well as identifying cost reduction methods.
  • Job Duties: Managed and trained staff, Responsible for purchasing, maintaining product inventory, and maintaining labor costs.

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39. Business Development

low Demand
Here's how Business Development is used in Manager jobs:
  • Led business development evaluation/business analysis.
  • Partnered with store owner in operational and business development functions, assuming full responsibility for entire location during owner's absence.
  • Maintain network of clients and improve business and professional development by keeping daily contact with Business Development Managers and professional staff.
  • Employed creative business development tactics to effectively endorse new products and gain invaluable referrals from senior managers and commercial producers.
  • Participate in strategic business development presentations as a subject matter expert in Site Start-Up & Regulatory functions within the Company.
  • Supervised a wide range of business operations - including business development, strategic planning, cost-saving methodologies and staff leadership.
  • Developed a best-in-class business development and sales operations team across all channels with a heavy focus on product aligned verticals.
  • Assist in the identification and implementation of business development activities including creation and delivery of pitch materials and proposals.
  • Managed new product development, sponsorship, sales forecasting, business development and researched new technical interest for consideration.
  • Served as liaison to various national and local business and governmental associations and supported company's business development efforts.
  • Developed branded marketing collateral materials, established local media advertising and public relations, and led business development efforts.
  • Directed all internal business development activities for developing firm while conducting extensive hands-on financing work for secured engagements.
  • Served as technical liaison with German based company in engineering, marketing and new aircraft business development activities.
  • Hand-selected by CEO for 10-member task force charged with providing short- and long-range strategic recommendations concerning e-business development.
  • Perform business development services including technical and proposal preparation and meeting with existing and potential clients and vendors.
  • Meet with and collaborate with business development professionals from contracted organizations to ensure business relationships are maintained.
  • Designed and successfully implemented business development and collateral material programs that resulted in increased consumer brand recognition.
  • Supported business development and sales team, by providing technical information related to product manufacturing process.
  • Supervised team of five business development associates and coordinators on client meetings and cold callings respectively.
  • Managed and supervised activities for marketing, business development and sourcing new clients and managed relationships.

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40. Direct Reports

low Demand
Here's how Direct Reports is used in Manager jobs:
  • Worked with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
  • Carry out performance measurement, monitoring, and evaluation of direct reports to improve efficiency and productivity.
  • Manage direct reports to achieve current metrics and develop talent within Operations to continuously improve performance.
  • Led four direct reports in development and management of internal client relations by providing actionable information.
  • Developed program with 145 direct reports which leveraged community resources to increase productivity while minimizing expenses.
  • Earned reputation as Leader of Leaders having coached seven direct reports later promoted into management roles.
  • Designed and implemented an employee satisfaction program to increase communication between managers and their direct reports.
  • Maintained direct reports and reported yearly statistical data from Fleet and Compliance department daily operations.
  • Recognized by direct reports for outstanding leadership in restaurant maintenance and performance.
  • Prepared and presented annual and semi-annual performance appraisals to direct reports.
  • Directed team of eight direct reports focused on developing positive team environment
  • Managed direct reports to develop and enhance Quality information systems worldwide.
  • Provide communication and feedback to direct reports and upper management.
  • Implemented a professional development program for direct and indirect reports.
  • Supported six direct reports via performance management and career development.
  • Provided one-on-one mentoring and career development to direct reports.
  • Promoted four direct reports to management positions throughout company.
  • Managed the performance and professional development of direct reports.
  • Supervised four direct reports and provided strategic recruitment oversight.
  • Direct reports of two management and five occupational associates.

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41. Quickbooks

low Demand
Here's how Quickbooks is used in Manager jobs:
  • Detail-oriented, efficient and organized professional with extensive experience in accounting system QuickBooks and Microsoft office.
  • Networked all company computers allowing all associates to utilize QuickBooks for customer sales.
  • Prepared payroll, daily reconciliations and entering of daily reconciliations into QuickBooks.
  • Managed financial bookkeeping and maintained profit and loss responsibilities using QuickBooks.
  • Created and managed vendor and customer accounts utilizing QuickBooks.
  • Implemented QuickBooks and monitored options contracts with business partners.
  • Used QuickBooks for reconciling accounts and other bookkeeping responsibilities.
  • Manage Cashier operations predominately with QuickBooks Pro.
  • Improved financial reporting process by implementing QuickBooks.
  • Implemented inventory and payroll tracking using QuickBooks.
  • Maintain computerized company records in QuickBooks.
  • Executed weekly/daily operations of QuickBooks system.
  • Managed invoices and accounts utilizing QuickBooks.
  • Handle and process accounting task for small business and create financial document through the use of QuickBooks and Liberty Accounting services.
  • Utilize PC for word processing, data base management, inventory and accounting functions with thorough knowledge of QuickBooks programs.
  • Manage daily operations of subcontractor using QuickBooks Premier for inventory, billing, customer contact, purchasing and operating reports.
  • Implemented the use of QuickBooks for bookkeeping and inventory management to include building large item list and all necessary information.
  • Utilized daily: Word, Excel, Publisher, QuickBooks Pro, Adobe, Spreadsheets, and commercial printing equipment.
  • Performed all bookkeeping operations; including payroll and the preparation of financial data for the tax accountant using QuickBooks.
  • Managed company's finances with Excel and QuickBooks and analyzed data to budget finances and create business development initiatives.

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42. Guest Satisfaction

low Demand
Here's how Guest Satisfaction is used in Manager jobs:
  • Developed a training and service routine to accommodate performance levels, maximize service potential and deliver higher levels of guest satisfaction.
  • Handled customer complaints and other difficult situations constructively Carried out opening and closing the restaurant Enhanced Enjoyment ratio by ensuring guest satisfaction
  • Strengthened the team by appropriately balancing company financial objectives with both guest satisfaction and associate growth and development.
  • Monitored performance to ensure adherence to all service, sanitation and productivity standards for exceptional guest satisfaction.
  • Developed training material for ongoing training and development for all servers to increase salesmanship and guest satisfaction.
  • Identified opportunities to increase revenue, decrease kitchen expenses and maximize productivity without comprising guest satisfaction.
  • Restructured menu/prices; facilitated marketing survey and trend study, which increased guest satisfaction.
  • Addressed customer service issues quickly to ensure positive resolution and guest satisfaction.
  • Supervised delivery procedures and personnel to ensure maximum profit and guest satisfaction.
  • Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
  • Train and supervise employees on procedural processes ensuring optimization of guest satisfaction.
  • Provide excellent guest satisfaction and increased productivity standards by utilizing available resources.
  • Conduct continual assessment of guest preferences to ensure maximum guest satisfaction.
  • Provided quality assurance audits to uphold guest satisfaction and auditors.
  • Monitor banquet facility and ensure complete guest satisfaction during events.
  • Solved costumer problems and promoted guest satisfaction for repeat business.
  • Coordinate all front-of-house and back-of-house communications to ensure guest satisfaction.
  • Streamlined and controlled payroll costs without sacrificing guest satisfaction.
  • Improved guest satisfaction while increasing crew morale and productivity.
  • Provided excellent customer service to ensure complete guest satisfaction.

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43. Staff Training

low Demand
Here's how Staff Training is used in Manager jobs:
  • Evaluated all business units, implementing improvements as required to enhance operations, including merchandising, customer service and staff training.
  • Advised management on suspicious transactions, international banking regulations and procedures; and created opportunities for continuous staff training.
  • Conducted staff training programs and developed relationships with senior food and beverage directors in planning and creating substantial presentations.
  • Planned and directed staff training, conducted performance evaluations and identified opportunities to enhance dales and service delivery.
  • Developed staff training program and ensured proper procedures and processes are being followed for enhanced customer experience.
  • Developed staff training for experience economy and team-work to provide friction-free and memorable customer experiences.
  • Enhance staff training programs and collaborate with executive personnel to foster a highly-functional workplace.
  • Developed Operations, Policy and Procedures Manual for staff training and visitor information center.
  • Delivered quality customer service and relations and ensured proper staff training and orientation.
  • Provided direct supervision to husbandry staff; oversaw staff training and performance management.
  • Provided creative and technical writing for consistency and accuracy of staff training materials.
  • Streamlined training procedures, increasing procedure effectiveness and shortening staff training time.
  • Maximized billing outcomes/co-pay collections by instituting new procedures and staff training.
  • Facilitate all in-store staff training, communicating creatively and effectively.
  • Created work schedules; coordinated staff training/development and facilitated meetings.
  • Developed staff training & business development for sustainable design projects.
  • Coordinated monthly department meetings and integrated with staff training curriculum.
  • Facilitated weekly staff training/educational sessions to increase knowledge.
  • Increased store profitability through implementing staff training programs.
  • Spearhead staff training sessions during department reorganization.

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44. Monthly Reports

low Demand
Here's how Monthly Reports is used in Manager jobs:
  • Provide detailed monthly reports of call center operations, including productivity, financial activity, and personnel.
  • Maintained customer database by inputting customer profile and updates; preparing and distributing monthly reports.
  • Gain management confidence by leading special bimonthly reports through analyzing and executing hidden trends.
  • Provide weekly/monthly reports to Regional sales managers providing snapshots of activity in their regions.
  • Provided weekly and monthly reports on quotation and technical support activity.
  • Purchased store inventory and facilitated weekly inventory evaluations for monthly reports.
  • Prepare monthly reports utilizing the performance metrics developed for billing operations.
  • Conducted monthly reports and summary of daily transactions and incoming production.
  • Maintained monthly reports and itemized statements of fiscal transactions.
  • Prepared daily/weekly/monthly reports using Microsoft Word and Microsoft Excel.
  • Generate monthly reports of inventory levels for management.
  • Prepared monthly reports and performed various administrative tasks.
  • Prepared daily/weekly/monthly reports, conducted employee reviews.
  • Submitted monthly reports to senior management.
  • Reported directly to the regional and district managers with daily, weekly and monthly reports analyzing actual sales versus sales goals.
  • Analyze daily and monthly reports; determine where team members may have opportunities to develop further in their mediation underwriting roles.
  • Balanced petty cash, reconciled bank deposits, as well as preparing daily, weekly, and monthly reports as required.
  • Prepared and submitted weekly and monthly reports to the VP of Sales outlining financial goals, costs and promotional plans.
  • Managed all A/R and A/P, Monthly Reports, Daily Production, vendor/customer disputes, Payroll, and Employee Scheduling.
  • Improved/streamlined daily, weekly and monthly reports in written and electronic format; provided universal access for all EVS managers.

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45. Powerpoint

low Demand
Here's how Powerpoint is used in Manager jobs:
  • Directed creation/production of collateral, HTML, advertising material, and PowerPoint presentations, ensuring on-schedule and within-budget project completions.
  • Coordinated the forecasting PowerPoint Presentation across all business segments to provide trends and walks to Senior Management.
  • Developed PowerPoint presentations and presented a readout of all metrics at the quarterly Division Communication meetings.
  • Content was delivered in tradition classroom setting incorporating handouts, PowerPoints presentations, and practical exercises.
  • Created and implemented PowerPoint lessons on Personnel Protection Equipment for 2300 personnel as Safety Program Manager.
  • Developed orientation manuals and PowerPoint presentations used to train staff on best customer service practices.
  • Designed, developed and delivered PowerPoint presentations upon request and as prescribed by professional staff.
  • Designed and developed computer solutions to assist agents in sales production using Microsoft PowerPoint.
  • Administered PowerPoint presentations to interns and advocates on resume review and welfare programs.
  • Prepared PowerPoint presentations for high-level Gates Foundation strategy sessions and leadership briefings.
  • Developed and presented a PowerPoint presentation on Trans Fat to hospital staff/public.
  • Confirmed status of all projects and presented information through PowerPoint presentations.
  • Presented detailed PowerPoint briefings on new and emerging secure communication technologies.
  • Assisted with preparation of presentations using various media including Microsoft PowerPoint.
  • Prepared training manuals to ensure consistent training using Microsoft Office PowerPoint.
  • Prepared project proposals and important business reports using Excel and PowerPoint.
  • Created and presented PowerPoint presentations on behalf of the organization.
  • Created reporting for center performance using Excel and PowerPoint presentations.
  • Prepared and presented PowerPoint presentation to corporate visual merchandising team.
  • Utilized PowerPoint to create highly visual and data-driven sales presentations.

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46. People

low Demand
Here's how People is used in Manager jobs:
  • Led organizational change management and business relationship management for a BSS IT department of approximately 100 people.
  • Developed and implemented an HR Departmental Scorecard to measure performance in people and productivity initiatives.
  • People-oriented; passionate about developing relationships and helping people achieve their goals.
  • Recognize and selected people of talent to improve overall sanitary operations.
  • Supervised five (5) people that stocked supplies, labeled supplies and delivered supplies to various departments throughout the hospital.
  • Led selection of new applicant tracking system for U.S. and Canada by facilitating a team of 15 people through RFP process.
  • Supervised a staff of installers and salespeople, with responsibility for hiring, training, coordinating work load, and scheduling.
  • Completed the mapping of Investments and Systems to the overall Business Relationship Model for People Screening within DHS as an enterprise.
  • Managed the implementation of expenses module to the clients in EMEA and APAC and managed a PeopleSoft Upgrade for the client.
  • Shift Manager: assisted the Restaurant General Manager in the achievement of the restaurant's people, operational and financial goals.
  • Coordinate and task managed eight to fifteen employees while interfacing with a variety of people with various backgrounds and personalities.
  • Developed and rounded out the skills of people to prepare them for added responsibilities and prepare them for company expansion.
  • Place people where needed, complete tasks given to me, and make sure this get done quickly and efficiently.
  • Utilize business tools in order to hire and guide salespeople with goals of meeting maximum personal and company financial growth.
  • Participated in a cost proposal development for opening a new franchise to service a population pool of over 10,000 people.
  • Provided leadership and training for a staff of 10 people including sales training, scheduling, discipline, and rewards.
  • Worked with staff and managed a team of six people, counseling, training and following up on work results.
  • Maintain and lead staff of 5 or more people in order to produce business profitability and superior customer service.
  • Manage a team of 7-10 people where I complete quarterly/annual reviews and encourage my team to learn and flourish.
  • Managed four crews of two to three people, scheduled services, buy and maintain customer cleaning supply stocks.

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47. Weekly Basis

low Demand
Here's how Weekly Basis is used in Manager jobs:
  • Performed all administrative duties; including monitoring employee performance on a weekly basis and completed yearly performance appraisals.
  • Study all manufacture programs to maximize profits using manufacturer rebates and incentives on a weekly basis.
  • Lead Facilitation Team meetings and one-on-one coaching sessions with Facilitators on a weekly basis.
  • Reported to senior management on a weekly basis for briefings on operational activities.
  • Created supervisory, inventory and managerial reports on a weekly basis.
  • Coordinated payments to approximately vendors on a weekly basis.
  • Prepared and facilitated change management meetings on weekly basis.
  • Scheduled personnel on a daily/weekly basis.
  • Calculated payroll on biweekly basis.
  • Created media, social, and health events at the facility for members to join in upon during a weekly basis.
  • Created daily metrics report for internal team members that would be presented in a weekly basis to upper management and stakeholders.
  • Prepared staff control, food control, and sales reports at the end of each shift and on a weekly basis.
  • Managed a team of 7-8 employees on a weekly basis, ensuring they provided care and zeal with each transaction made.
  • Coded on a weekly basis a variety of medical records (inpatient, outpatient both hospital and professional services).
  • Communicated with subway headquarters on a weekly basis to ensure food and job quality is always at the highest level.
  • Coach and counseled employees with low add on sales on a weekly basis and administered annual reviews for all employees.
  • Opened & closed store, ordered supplies on a weekly basis, maintained inventory and also handle daily cash sales.
  • Maintained inventory on a weekly basis by keeping a count of the product on hand and ordering the necessary supplies.
  • Facilitated a team of engineers, maintenance mechanics and operators on a weekly basis to determine needs for blade manufacturing.
  • Have a strong command of the company's CMS in order to maintain the website on a weekly basis.

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48. Annual Sales

low Demand
Here's how Annual Sales is used in Manager jobs:
  • Develop the annual sales strategy & forecasts and then take responsibility for delivering established targets.
  • Exceeded annual sales volume and business objectives by identifying innovative business driving opportunities.
  • Ensured efficient and flawless operations directed for full service theme bar seating 280 guests and generating 5-6 million in annual sales.
  • Hired, Trained and provided management leadership to 15 Senior Sales Managers, increasing annual sales by over 47% annually.
  • Executed and developed start-up and overall business strategy for Skyline Recycling with annual sales of $1.5M (7 employees).
  • Manage quoting, purchasing and inventory for door and window department, which generated annual sales of $800,000.00 in sales.
  • Service, banquet, and bar management responsibilities of an $8 million in annual sales upscale casual dining Italian restaurant.
  • Performed business/pricing analysis and provided strategic recommendations for the new pricing strategy that led to 148% increase in annual sales.
  • Collaborated with General Manager in managing proper capital expenditures, budgeting, and cash management of $10M in annual sales.
  • Maintained net profits of a high-volume, chef driven food and beverage restaurant, grossing $3,000,000 in annual sales.
  • Established diagnostic programs at six copper mines in Arizona and New Mexico that resulted in $1.4M in annual sales.
  • Managed Men's Division (80% of total business) building profitable department annual sales of two million dollars.
  • Hired, trained and evaluated decorators; two are the company's top sales employees with 1.7 million annual sales.
  • Resolved customer service issues, managed the return process, and created daily, weekly, and annual sales reports.
  • Manage the 3rd busiest location in company (207 locations) with over $7 million in gross annual sales.
  • Realized record increases in annual sales during many years which included a housing boom, the recession and the rebound.
  • Directed a staff of up to 20 daily in a restaurant with annual sales of over $1.5 million.
  • Oversee the entire operation of a full-service restaurant and sports bar with annual sales volume over $5 million.
  • Exceeded department annual sales and revenue by 2%, and achieved excellent customer satisfaction for two consecutive years.
  • Maximized top-line growth, resulting in annual sales growth of 10% or greater to plan year over year.

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49. Product Quality

low Demand
Here's how Product Quality is used in Manager jobs:
  • Managed three department managers and 130 hourly associates * Instituted improvements in system procedures to improve efficiency, performance and product quality
  • Recognized individually at Chief Operating Officer level for successful cross-group leadership and meeting product quality while overcoming aggressive schedule challenges.
  • Communicated daily with National Security Policy analysts, support staff and on-site representatives to ensure product quality and on-time delivery.
  • Direct all day-to-day business operations for a successful fast-food location - ensuring exceptional customer service, efficiency and product quality.
  • Communicated on design scope & specifications, material specifications, manufacturing methods, product quality, packaging and shipping.
  • Supervised food preparation and oversaw service operations to ensure a high level of product quality and exemplary customer service.
  • Utilized extensive knowledge in retail to meet and exceed customers expectation of product quality and service to maximize profitability.
  • Establish and maintain production procedures to maintain high standard of manufacturing operations, product quality, reliability, and safety
  • Ensured customer service and satisfaction by monitoring store conditions, product quality, freshness, availability and variety.
  • Established internal controls or systems to assure product quality, a safe work environment, and environmental responsibility.
  • Instituted vendor accounts, conducted product quality control, handled customer satisfaction, and supervised warranty department.
  • Monitor product quality and take appropriate actions when not meeting specifications *Maintain and enforce good housekeeping.
  • Coordinated machine alignment field data into reports and recommended appropriate alignment modifications to improve product quality.
  • Reduced support headcount and costs by driving product quality and process improvements while improving customer satisfaction.
  • Generated the processes and service delivery benchmarks to ensure consistent product quality and superior customer service.
  • Formed, implemented and strengthened many production processes, improving overall product quality and customer satisfaction.
  • Managed incoming component quality, first article quality, in-process quality and final product quality.
  • Initiated resolutions that reduced down time, increased productivity, and improved final product quality.
  • Evaluate work procedures to minimize manufacturing costs while maintaining product Quality and personnel safety.
  • Developed working relationships with vendors to ensure product quality and adherence to restaurant standards.

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50. FOH

low Demand
Here's how FOH is used in Manager jobs:
  • Modified corporate labor tracker to accurately monitor WTD hours and identify cross-trained BOH/FOH team members for potential overtime.
  • Managed both BOH and FOH operations exceeding company specifications.
  • Full cost management with responsibility for FOH operations.
  • Handled FOH operations directed staff responsible for inventory
  • Handle cash flow, manage staff, write FOH schedule, prepare bar and food inventory, hold meetings and seminars.
  • Assist General Manager in increasing sales from previous year utilizing strong FOH training and supervision while also reaching BOH productivity goals.
  • Counted bartender drawers and the safe/petty cash, coached and motivated both FOH/BOH teams, added new hires to POS and Payroll
  • Worked intimately with ownership as part of a team to establish structures of inventory and facilitate job responsibility changes in FOH.
  • Developed all employee policy and procedure, maintain the bi-weekly FOH schedules, review and approve all payroll time cards 6.
  • Front of House Operations (FOH): Maintain an environment that is positive and enjoyable for both guests and employees.
  • Promoted to manager status within 6 months of hourly employment, quickly assimilating all GM, FOH, and KM duties.
  • Managed 3 locations in Florida and North Carolina * Supervised over 60 FOH Team Members * Estimated $100,000 weekly gross Sales
  • Controlled labor, forecasting and sales tracking as well as the day-to-day supervision of FOH staff, sales and service.
  • Managed restaurant operations on a daily basis in both Culinary and FOH; both alone and part of management team.
  • Maintained up-to-date and accurate labor plans for FOH and BOH staffing needs, overseeing over 15,000 per week labor budget.
  • Inventory control, labor control, scheduling BOH and FOH, YTD sales, hiring employees, new hire paperwork.
  • Used Hot Schedules to monitor hours for 45 FOH employees and ensure proper staffing for all shifts and events.
  • Maintained all FOH hiring, training, and scheduling as well as reservations, special requests and customer loyalty.
  • Played an active roll in the hiring and training of all FOH staff and preformed all daily manager functions.
  • Handled scheduling, inventory, P&L Reports, hiring/dismissal, and all training for FOH and BOH.

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20 Most Common Skill for a Manager

Customer Service35.1%
Financial Statements8.8%
Food Safety8.7%
Inventory Control4.9%
Daily Operations4.3%
Bank Deposits4.1%
Sales Goals3.8%
Food Preparation3.7%

Typical Skill-Sets Required For A Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
28.1%
28.1%
2
2
Financial Statements
Financial Statements
7%
7%
3
3
Food Safety
Food Safety
6.9%
6.9%
4
4
Inventory Control
Inventory Control
3.9%
3.9%
5
5
Daily Operations
Daily Operations
3.4%
3.4%
6
6
Bank Deposits
Bank Deposits
3.3%
3.3%
7
7
Sales Goals
Sales Goals
3%
3%
8
8
Food Preparation
Food Preparation
3%
3%
9
9
Customer Complaints
Customer Complaints
2.8%
2.8%
10
10
Loss Prevention
Loss Prevention
2.7%
2.7%
11
11
Staff Members
Staff Members
2.4%
2.4%
12
12
Retail Store
Retail Store
2.3%
2.3%
13
13
Sales Floor
Sales Floor
1.7%
1.7%
14
14
Customer Relations
Customer Relations
1.5%
1.5%
15
15
Company Policies
Company Policies
1.4%
1.4%
16
16
Data Entry
Data Entry
1.4%
1.4%
17
17
Human Resources
Human Resources
1.4%
1.4%
18
18
POS
POS
1.3%
1.3%
19
19
Performance Reviews
Performance Reviews
1.2%
1.2%
20
20
Inventory Management
Inventory Management
1.2%
1.2%
21
21
Weekly Schedules
Weekly Schedules
1.1%
1.1%
22
22
Phone Calls
Phone Calls
1%
1%
23
23
Project Management
Project Management
0.9%
0.9%
24
24
Special Events
Special Events
0.9%
0.9%
25
25
Day-To-Day Operations
Day-To-Day Operations
0.9%
0.9%
26
26
Internet
Internet
0.8%
0.8%
27
27
High Volume
High Volume
0.8%
0.8%
28
28
Food Cost
Food Cost
0.8%
0.8%
29
29
Company Standards
Company Standards
0.8%
0.8%
30
30
Crew Members
Crew Members
0.7%
0.7%
31
31
Customer Base
Customer Base
0.7%
0.7%
32
32
Product Knowledge
Product Knowledge
0.7%
0.7%
33
33
Weekly Inventory
Weekly Inventory
0.7%
0.7%
34
34
Osha
Osha
0.7%
0.7%
35
35
Service Standards
Service Standards
0.6%
0.6%
36
36
Front Desk
Front Desk
0.6%
0.6%
37
37
Ensure Compliance
Ensure Compliance
0.6%
0.6%
38
38
Labor Costs
Labor Costs
0.6%
0.6%
39
39
Business Development
Business Development
0.6%
0.6%
40
40
Direct Reports
Direct Reports
0.6%
0.6%
41
41
Quickbooks
Quickbooks
0.6%
0.6%
42
42
Guest Satisfaction
Guest Satisfaction
0.5%
0.5%
43
43
Staff Training
Staff Training
0.5%
0.5%
44
44
Monthly Reports
Monthly Reports
0.5%
0.5%
45
45
Powerpoint
Powerpoint
0.5%
0.5%
46
46
People
People
0.5%
0.5%
47
47
Weekly Basis
Weekly Basis
0.5%
0.5%
48
48
Annual Sales
Annual Sales
0.5%
0.5%
49
49
Product Quality
Product Quality
0.5%
0.5%
50
50
FOH
FOH
0.5%
0.5%

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