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Top Manager Skills

Organizations in all fields and industries need managers to help ensure that business processes are running smoothly and according to plan. Managers are responsible for leading teams of workers, scheduling, developing workplace policies, monitoring budgets, and much more. They are important as both developers and enforcers of workplace processes.

Regardless of the industry, employers look for managers who are excellent leaders, planners, and problem-solvers. Managers must have the ability to both give and receive constructive criticism. Read below to find out some of the most in-demand skills for managers.

What Are Manager Resume Skills?


Some of the most important hard skills a manager can possess include work with office procedures, management of payroll, and inventory control. It's important that managers have these skills because they will likely be major parts of the job. Managers may also need hard skills such as work with food safety practices in the food service industry, or work with POS systems in retail.

When it comes to soft skills, managers should be focused on providing excellent customer service while still attending to the needs and concerns of their staff. Managers will likely need to deal with a fair amount of conflict, so conflict resolution skills are also a plus.

Below we've compiled a list of the most important skills for a manager. We ranked the top skills based on the percentage of manager resumes they appeared on. For example, 18.3% of manager resumes contained procedures as a skill. Let's find out what skills a manager actually needs in order to be successful in the workplace.

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The six most common skills found on Manager resumes in 2020. Read below to see the full list.

1. Procedures

high Demand

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how Procedures is used in Manager jobs:
  • Consulted with staff and users to identify operating procedure problems and made necessary modifications to create more effective and efficient procedures.
  • Developed written policies and procedures - while critically thinking about streamlining work processes and providing continuous training and communication changes.
  • Implemented policies, procedures, and guidelines to harmonize departmental regulatory practices, meeting local and global regulations.
  • Implement departmental procedures to insure applications engineering efforts augment all other functional areas and meet customer requirements.
  • Monitor safety and risk controls within the facility and implement corporate safety procedures to reduce accidents.
  • Designed and implemented safety and health procedures and safety programs for shift supervisors / operators.
  • Maintained procedures per corporate policies and instructions including revisions thereto and requests for deviations.
  • Assigned leading responsibility to fully document and implement annual review of policies and procedures.
  • Monitored sales operations, inventory and administration in alignment with company policies and procedures.
  • Developed detailed procedures and trained personnel while ensuring a positive customer experience.
  • Designed and implemented policies and procedures standardizing company expectations on work performance.
  • Developed and implemented policies and procedures that best supported the operations.
  • Completed general administrative responsibilities and ensured compliance with policies and procedures.
  • Enhanced customer service response with consistent operation and enforceable procedures.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Follow up on delinquent tenants and coordinating collection procedures.
  • Designed special review procedures to identify problem loans early.
  • Ensured Grooming Salon safety by implementing standards and procedures.
  • Cooperated on all levels to develop effective internal procedures.
  • Developed and implemented policy and procedures for daily operations.

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2. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Manager jobs:
  • Inventory management Customer service relations Maintaining organizational structure
  • Enhanced customer loyalty by demonstrating superior customer service, resolving all customer complaints and demonstrating value to our customers.
  • Develop and establish customer service criteria and objective, Maintain customer service satisfaction through various customer service measures.
  • Developed long-term relationships with clients and bonded with their animals through regular contact and special customer service initiatives.
  • Thrived within busy, high-volume environment requiring the ability to prioritize and provide exceptional customer service.
  • Provided orientation and training in company policy and practices, operations and customer service techniques.
  • Connected with the customers to maintain optimal customer service and establish long-lasting relationships with customers.
  • Coordinated with management team to develop strategic plans to increase productivity and customer service.
  • Facilitate training of 13-member team regarding optimized customer service and an emphasis on safety.
  • Established friendly yet professional atmosphere that promoted attentive customer service and respect for co-workers.
  • Recognized by District Manager for excellent customer service skills and unique merchandising talents.
  • Ensured customers receive excellent customer service and responded to customer complaints as necessary.
  • Collaborated with fulfillment center and external vendors to resolve customer service issues.
  • Assisted in managing and running a family owned business including customer service,
  • Gained invaluable knowledge and experience about management practices in customer service industry.
  • Ensured excellent customer service by finding solutions to any customer complaints.
  • Established service protocol for exceptional customer service and repeat business.
  • Provided customer service regularly to maintain working relationships.
  • Facilitated CareTeam/Emergency Response call center/guest-facing customer service training.
  • Operated store independently, providing great customer service.

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3. Communication

high Demand

Communication is the ability to express one's ideas and thoughts to other people using expressions, words, or actions. Communication is to receive or send any kind of information. People need to be able to communicate and convey their message to the customers to run a successful business.

Here's how Communication is used in Manager jobs:
  • Designed a mechanism to provide communication support to drive the organization's Corporate strategies; both locally, regionally and internationally.
  • Managed 75 employees ensuring maximum profitability through superior customer service, effective communication and following up on pending matters with customers.
  • Utilize excellent oral, written communication skills through development of business communications, emails, company reports and/or customer communication.
  • Contribute to marketing initiatives interfacing directly with advertising agency determining strategies and tactics for promotional and mass communication messages.
  • Monitor client relations and target new clients through developing outstanding customer service during meetings, telephone and email communication.
  • Overhauled the Media Partnership program to provide greater accountability for management thereof and guidelines for ongoing communication with Partners.
  • Coached employees on better organization and communication skills on fast and accurate product distribution while meeting customers' expectations.
  • Guaranteed fast and dependable electronic communication with large retail accounts by negotiating, implementing and overseeing EDI contracts.
  • Maintained constant communication with logistics management in order to ensure profitability while shipping both cross-country and overseas.
  • Conduct environmental training, identification of continuous improvement opportunities and communication of best practices across the organization.
  • Planned and implemented procedures and systems to maximize operating efficiency and communication between suite owners and customers.
  • Developed internal ticket audit process and metrics to ensure consistency in issue resolution and end user communication.
  • Facilitated and maintained a positive and productive communication link between management team, retail associates and consumers.
  • Developed and implemented improved policy regarding event scheduling, pricing uniformity, contract execution and renter communication.
  • Assessed company threats and increased communication through administrative meetings including monthly forecasts and proposing goal-oriented solutions.
  • Possess a comprehensive background in creating and developing vital communication in an accurate and timely manner.
  • Mentored subordinates in personal and professional development while providing communication link between the individual and organization.
  • Developed and helped implement new risk model for more effective communication and prioritization of global complaints.
  • Introduced round-table communication for store trainers to increase the understanding and effectiveness of each department.
  • Facilitated communication and tracking of delays, incidents and dependencies between functional and product streams.

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4. Food Safety

high Demand

Here's how Food Safety is used in Manager jobs:
  • Ensured all food safety procedures are executed according to Company policies and health/sanitation regulations; took corrective actions, as appropriate.
  • Participated in corporate training for food safety, customer service, interpersonal skill development and other management team-building activities.
  • Conduct new hire employee and annual orientations to ensure food safety and promote positive attitude toward organizational objectives.
  • Developed Safety Training tracking program to ensure compliance with company standards for all departments including Food Safety.
  • Ensured quality, food safety, and regulatory logistics requirements are reviewed and communicated to appropriate parties.
  • Develop and recommend continual sanitary design and cleaning procedure improvements on equipment to minimize food safety risk.
  • Ensured food safety procedures were executed according to company policies and regulations.
  • Maintained highest sanitation and food safety standards within the kitchen environment.
  • Administer temperature bookkeeping to ensure federal food safety regulations are met.
  • Incorporated food safety knowledge in daily restaurant operations to make certain.
  • Ensured established standards of food safety and sanitation are maintained.
  • Monitored food preparation in accordance to food safety standards.
  • Emphasized company policies concerning food safety and customer service.
  • Remained on-site for required food safety and cleanliness inspections.
  • Attended Management Training and Food Safety Certification Class.
  • Follow food safety policies and health sanitation regulations.
  • Completed ServSafe Manager Food Safety Certification in 2015.
  • Trained staff properly and followed food safety regulations.
  • Achieved certification for Food Safety Manager.
  • Manage food safety program and certifications.

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5. Payroll

high Demand

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how Payroll is used in Manager jobs:
  • Managed budgets and payroll records, reviewed financial transactions to assure expenditures are authorized and budgeted.
  • Performed administrative duties such as payroll and general bookkeeping.
  • Processed payroll and performed annual reviews and disciplinary actions.
  • Conducted all opening/closing, payroll and banking operations.
  • Managed labor team responsibilities and payroll systems.
  • Maintained payroll and submitted to company controller.
  • Maintained payroll control records and calculated payrolls.
  • Managed accounts payable/receivable, including payroll.
  • Completed payroll using industry specific software.
  • Calculated weekly payroll to corporate office.
  • Prepared restaurant payroll for online processing.
  • Prepared payroll and tax related information.
  • Full responsibility for scheduling and payroll.
  • Supported payroll and scheduling logistics.
  • Manage operation of store, cashier, hiring and firing, ordering for store including fuel, payroll and bank deposits.
  • Used Point of Sale system to process customer orders and payments, attain sales reports, inventory, budget and payroll.
  • Engaged with 2,000-2,500 employees to ensure that all their needs were met and assist with all matters concerning HR and Payroll.
  • Coordinated staff of 3, maintained inventory, maintained tax reports, conducted marketing campaigns, organized events, maintained payroll.
  • Played a key role in implementing the enhanced Concur Expense Reporting system, which consolidated Payroll and Expenses into 1 system.
  • Managed daily operations of the store to include payroll, performance evaluations, training, inventory, and ordering of supplies.

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6. Sales Goals

high Demand

Sales goals are a set of objectives and goals to achieve which are set for the sales team to encourage them and to make profits for the company. Sales goals that can be achieved are bound to time and are relevant to the company, help majorly in motivating the workers to achieve them, and are amazing for the company revenue as well.

Here's how Sales Goals is used in Manager jobs:
  • Developed quality communication, customer support, and product representation which resulted in regularly exceeding all sales goals.
  • Developed and maintained visual merchandising and selling floor standards; consistently exceeded sales goals implementing various marketing procedures.
  • Identified merchandise assortment opportunities and partnered with necessary field support center resources to achieve sales goals.
  • Monitor and consistently adjust sales forecasts to ensure labor is utilized to optimize sales generation.
  • Direct accountability for department sales goal-responsible for achieving and reporting quarterly sales goals.
  • Demonstrated and unfailingly known for continually surpassing established sales goals.
  • Maintained inventory levels adequate to achieve sales goals
  • Worked with Sales Team and Domain Support Team for 101Domain to hit monthly sales goals of up to 300k/month for US.
  • Communicated through daily huddles, department and individual sales goals and ensured that category goals were updated via store sales boards.
  • Recognized for making sales goals and maintained one of the top three Wedding Suites in the nation for three consecutive months.
  • Meet weekly sales goals, monitor inventory, make weekly schedules, and manage a monthly budget exceeding $200,000.
  • Operated cash register to receive payments from customers Briefed employees about the salon's success and announced monthly sales goals.
  • Provided continuous training in product knowledge, sales techniques, and customer service to ensure achievement of designated sales goals.
  • Coach and train studio staff to meet or exceed sales growth, sittings, sales averages and accessory sales goals.
  • Established experience in exceeding sales goals Comfortable coaching employees on best practices Able to confidently overcome all employee & customer problems
  • Provided marketing plans, related sound-scans, co-op budgets and sales goals for monthly marketing book for managed labels.
  • Fostered a positive working attitude to achieve the maximum level of staff performance toward fulfillment of sales goals and objectives
  • Prepare all weekly paperwork and enter into computer, which include sales goals, scheduling, and employee payroll.
  • Train team members on the concepts and skills required to perform their duties effectively and meet their sales goals.
  • Provided assistance for Area Manager by performing audits, inventory counts, and customized reporting based on sales goals.

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7. Daily Operations

high Demand

Day-to-day operations or daily operations are the routine activities within a business setting, that are directed towards generating ample revenue to generate profit that eventually helps in increasing the value of a company or an organization.

Here's how Daily Operations is used in Manager jobs:
  • Managed daily operations of the receiving department by directing and Supervised employee s engaged in production and inventory taking.
  • Integrated the company's marketing and advertising strategies into daily operations and created floor displays to effectively enhance merchandise.
  • Involved in many aspects of daily operations including check in, various promotional tactics and overall customer satisfaction.
  • Prioritized daily operations and provided leadership by setting clear expectations and holding team members accountable for results.
  • Managed all Measurement Daily Operations, developed processes and performed all testing in Flow-Cal Measurement Software.
  • Order inventory weekly, daily bookkeeping/bank deposits/payroll, maintain daily operations of busy retail establishment.
  • Managed daily operations of restaurant including employee scheduling, ordering supplies, and customer satisfaction.
  • Collaborated with two other managers and a General Manager to direct daily operations of restaurant.
  • Planned work schedule and managed daily operations in order to satisfy customer expectations.
  • Coordinated daily operations of showroom while providing excellent customer service to varied clientele.
  • Handle daily operations along with customer service, inter-personal relationships with patrons.
  • Direct responsibility for daily operations of Customer Service and Payment Research departments.
  • Managed financial controls to ensure increased sales and profitability through daily operations.
  • Supervised daily operations with the goal of improving overall financial situation.
  • Provided daily operational review and implemented quality control for nine locations.
  • Managed daily operations/provided support to President, Vice President and Controller.
  • Maintain weekly schedules *Manage Payroll *Manage Daily Operations *Manage Human Resource Practices
  • Organized office following transition to new owner and supervised daily operations.
  • Formulate policies and procedures for improving performance of daily operations.
  • Manage daily operations ensuring exceptional performance and excellent customer services.

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8. Financial Statements

high Demand

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how Financial Statements is used in Manager jobs:
  • Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Manage community budget and analyze financial statements, maintain budget accountability, anticipate and minimize negative budget variances and deficits.
  • Prepare annual financial statements for clients auditors, including complex governmental financial statements in accordance with relevant GASB standards.
  • Supervised monthly closing of general ledger and preparation of financial statements in multiple formats for internal and external reporting.
  • Prepare monthly internal financial statements for several large energy clients as well as smaller privately owned businesses.
  • Reviewed financial statements and related reporting and provided financial advice to National Steel's representative Board members.
  • Provide accurate, timely, and adequately classified information from which casualty insurance financial statements are prepared.
  • Supervised preparation of comprehensive IFRS-compliant financial statements, including first-time adoption, interim, and annual statements.
  • Authorized clearance sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Generated and analyzed financial statements for management and statutory reporting while complying with Canadian GAAP and Sarbanes-Oxley.
  • Implemented a data processing system using a data base to prepare consolidated financial statements for management.
  • Prepare and evaluate financial statements in conformity with accounting principles generally accepted in the United States.
  • Keep updated and informed regulatory and procedural changes that may affect the preparation of financial statements.
  • Coordinated with external auditor regarding various schedules in preparation of audited financial statements and K-1s.
  • Reviewed monthly financial statements for budget variances and escalate final reports directly to Executive Committee.
  • Monitored expenses; reconciled financial statements; formulated menu prices based on cost analysis.
  • Develop financial statements to analyze necessary expenditures and create realistic budgets to grow profitability.
  • Performed high level reviews of financial statements to identify and resolve financial reporting issues.
  • Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records.
  • Analyze monthly and quarterly financial statements in order to identify opportunities for improvement.

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What type of skills will young graduates need when they enter the workforce in the coming years?

Dr. Nicole Evans

Assistant Professor of Management, Goldey-Beacom College

Graduates need to demonstrate that they have soft skills when they enter the workforce. It is imperative that the soft skills fit the job description and are an obvious advantage in that role. Employers seek candidates that are personable, good communicators, clear thinkers, organized, empathetic, confident, and positive-just to name a few.Show more

9. Company Policies

high Demand

Rules and regulation set by a company that reflect the company's code of conduct are called company policies. These rules apply to people anywhere in the company. The policies may apply inside and outside of the workplace. Company policies are mentioned in an organization's handbook.

Here's how Company Policies is used in Manager jobs:
  • Delivered formal/informal presentations regarding EEO/AA requirements and company policies/guidelines.
  • Develop maximum customer relations by meat department personnel through personal example of friendliness and courtesy and implementation of all company policies.
  • Provided leadership and teamwork designed to deliver an ideal experience to every customer within the framework of established company policies guidelines.
  • Conducted human resource audits to determine if employees were following company policies and procedures resulting in drastically reducing internal theft.
  • Established preventative maintenance calendars and vendor contract review procedures to ensure Company was receiving agreed upon service levels.
  • Integrated efficient operations that are in compliance with company policies, customer requirements, and governmental regulations.
  • Oversee sales, inventory control, visual merchandising, administration and compliance to company policies/procedures.
  • Delivered outstanding support skills to clients/customers and strictly adhered to all company policies and procedures.
  • Carried out supervisory responsibilities in accordance with company policies and applicable laws.
  • Ensured all operations were thoroughly documented in compliance according to company policies.
  • Supported all company policies and strove to maximize efficiency and staff productivity.
  • Instructed associates on compliance with regulatory and company policies on restricted materials.
  • Performed regular checks on inventory according to company policies and ordered supplies.
  • Monitored staff compliance related to department and company policies and procedures.
  • Ensured Store Associates consistently followed company policies and customer service standards.
  • Secure proper payment authorizations in adherence to company policies and procedures.
  • Complete accurate paperwork and transactions according to company policies and procedures.
  • Recommend and apply positive discipline according to company policies.
  • Strengthened company business by leading implementation of company policies.
  • Maintain up-to-date knowledge of company policies regarding payments.

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10. Powerpoint

high Demand

Powerpoint is an application developed by Microsoft which allows users to create slides of important information to present. It is used mainly for school presentations and businesses. It is commonly used and regarded as the "gold standard" in the field of presentation applications.

Here's how Powerpoint is used in Manager jobs:
  • Directed creation/production of collateral, HTML, advertising material, and PowerPoint presentations, ensuring on-schedule and within-budget project completions.
  • Coordinated the forecasting PowerPoint Presentation across all business segments to provide trends and walks to Senior Management.
  • Content was delivered in tradition classroom setting incorporating handouts, PowerPoints presentations, and practical exercises.
  • Developed PowerPoint presentations and presented a readout of all metrics at the quarterly Division Communication meetings.
  • Created and reviewed weekly inventory charts utilizing a spreadsheet and emailed quarterly PowerPoint reports to investors.
  • Created and implemented PowerPoint lessons on Personnel Protection Equipment for 2300 personnel as Safety Program Manager.
  • Developed orientation manuals and PowerPoint presentations used to train staff on best customer service practices.
  • Designed, developed and delivered PowerPoint presentations upon request and as prescribed by professional staff.
  • Designed and developed computer solutions to assist agents in sales production using Microsoft PowerPoint.
  • Administered PowerPoint presentations to interns and advocates on resume review and welfare programs.
  • Prepared PowerPoint presentations for high-level Gates Foundation strategy sessions and leadership briefings.
  • Developed and presented a PowerPoint presentation on Trans Fat to hospital staff/public.
  • Confirmed status of all projects and presented information through PowerPoint presentations.
  • Presented detailed PowerPoint briefings on new and emerging secure communication technologies.
  • Assisted with preparation of presentations using various media including Microsoft PowerPoint.
  • Prepared training manuals to ensure consistent training using Microsoft Office PowerPoint.
  • Prepared project proposals and important business reports using Excel and PowerPoint.
  • Created and presented PowerPoint presentations on behalf of the organization.
  • Prepared and presented PowerPoint presentation to corporate visual merchandising team.
  • Utilized PowerPoint to create highly visual and data-driven sales presentations.

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11. POS

high Demand

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how POS is used in Manager jobs:
  • Customer-oriented with experience with POS systems, food preparation and safety regulations.
  • Facilitate appropriation of POS terminals using differing methods of secured lines.
  • Directed installation and implementation of Siemens-Nixdorf 'Tru-Trac' POS computer.
  • Managed purchasing and operating restaurant POS systems.
  • Inventory management and POS installation.
  • Applied the ability to use POS from ATT to present the customer with all products they are eligible for with success.
  • Gained thorough knowledge of POS system functions including returns, exchanges, sales history, reports, unauthorized markdowns, and payroll
  • Operate POS cash register, and count money in cash drawers to make sure they were in balance with daily transactions.
  • Assist with reviews to ensure the place of service (POS) and provider is correct according to each DOFR.
  • Supported initial growth (from 1 to 12 stores) by implementing rudimentary retail host system and store POS system.
  • Worked with a POS system as a register, maintaining inventory, daily and monthly reports of sales and activities.
  • Experienced the important function of: demographics in marketing, replenishment execution, efficiency, and operating POS system.
  • Troubleshooted an 80 node Point of Sale (POS) network with proprietary software (Radiant Systems Software).
  • Operate the POS system, and perform other front end duties as necessary while upholding safety and security procedures.
  • Utilize POS system and inventory management system to ensure proper record and cost of sales, troubleshooting any discrepancies.
  • Managed and troubleshot POS system; created and updated menus on POS system; secured POS stations' networking.
  • Controlled day-to-day operations including opening and closing the store, placing and preparing food orders using as POS system.
  • Charged with the effective hiring and firing of employees and the handling of any guest or POS related issues.
  • Worked POS, strong customer service skills required, stock/inventory, sales, payroll, employee scheduling, organized.
  • Handled equipment maintenance with the POS System, receipt printers and routing to guarantee efficient reliability and performance.

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12. Bank Deposits

high Demand

Here's how Bank Deposits is used in Manager jobs:
  • Full daily cash management responsibility; prepared daily bank deposits, performed account reconciliations, processed/monitored payroll and completed financial reports.
  • Assist in accounting responsibilities including accounts receivable/payable, general ledger, bank reconciliations, and bank deposits.
  • Created daily bank deposits, established marketing efforts, and handled customer complaint resolution responsibilities.
  • Performed all required paperwork, bank deposits and supervision of daily operations.
  • Balanced register receipts and insured accuracy of daily bank deposits.
  • Open, close, cashier, order, deli, bank deposits, cook, clean, answer phone, customer service
  • Prepared daily sales reports, bank deposits, and balance cash flows Created equitable biweekly staff work schedules and timely payrolls.
  • Assisted with inventory, cost controlling, invoices, and bank deposits as other managers were on leave or being trained.
  • End of day reconciliation, correcting employee paperwork, stocking, cleaning, cash handling, bank deposits, employee training.
  • Cash control, making bank deposits, counting the safe, counting all the drawers at the end of each shift.
  • Job duties included bank deposits, register checks, safe management, keeping staff on task, cooking, temperature checks.
  • Balanced petty cash, reconciled bank deposits, as well as preparing daily, weekly, and monthly reports as required.
  • Open and closed kiosk, made daily bank deposits, customer service, tracking daily, weekly and monthly sales.
  • Collaborate on store operations including receiving and pricing stock, setting up displays, training/assisting supervisors, and bank runs.
  • Helped cashiers close out registers and balance their drawers after stores closed and prepared bank deposits for the next day.
  • Provided client relations, operated cash register, managed employees, made bank deposits, made schedules, took inventory.
  • Job duties included recording stock and inventory, scheduling and placement, cash handling including making bank deposits for store.
  • Supervised assistant manager, key-holders and retail associates, created work schedules, managed product inventory and daily bank deposits.
  • Shift Manager responsible for changing out drawers, making bank deposits, and managing up to 6 employees during a shift
  • Managed cashier drawer accountability at beginning and end of shifts, closed restaurant and secured in-store and bank deposits.

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13. Staff Members

high Demand

Here's how Staff Members is used in Manager jobs:
  • Promoted literacy initiatives and obtained grants to promote joy of reading and learning in collaboration with non-profit organizations and staff members
  • Gained valuable experience in supervising multiple student employees and acted as facility coordinator while professional staff members were absent.
  • Established strong staff relationships and excellent rapport and communications among staff members - successfully executed company directives.
  • Conducted periodic performance evaluations and annual personnel reviews for staff members.
  • Supervised and coordinated assignments for twenty-two formerly homeless staff members.
  • Resolved conflicts among staff members and provided excellent customer service.
  • Facilitated positive interactions between staff members.
  • Directed and administered other staff members.
  • Participated in strategic sales campaigns to increase clientele while working with staff members to improve their selling and customer service skills.
  • Managed 20 staff members, responsible for managing accounts receivables, ensuring compliance with corporate standards for cash collections and outstanding receivables
  • Focused on developing skills and leadership abilities in key staff members, resulting in promotions of 7 people over four years.
  • Supervised and motivated a team of (50) to (60) staff members to increase sales and ensure efficiency.
  • Coordinate and perform all aspects of patient care with the appropriate staff members, from admission through discharge of the patient.
  • Managed the day to day expenses and profitability of an entity with 15 staff members created for one specific client.
  • Promoted safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
  • Implemented a series of checklists for each store that outlined daily, weekly and monthly duties for all staff members.
  • Developed an effective communication system among staff members and families through regular staff meetings, conferences, and informal conversation.
  • Assisted all staff members in all departments when needed, greeted guests and helped everyone with needs throughout the facility.
  • Managed up to 10 staff members at a time, handled large sums of cash, provided outstanding customer service.
  • Mentored new staff members within the Resort or those who were sent for industrial training (college trainees).

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14. High Volume

high Demand

When a product is mass-produced, it is said to be high-volume. It means fabricating large quantities of products in short periods.

Here's how High Volume is used in Manager jobs:
  • Worked with production and distribution management to forecast inventory levels, eliminating shortages during high volume periods.
  • Delivered excellent customer service including providing diligent follow-up to high volume calls and emails.
  • Participated in management of daily operations of a high volume restaurant.
  • Processed customer sales transactions accurately and efficiently for high volume location.
  • Managed high volumes of financial activity in a fast-paced environment.
  • Managed high volume independent design business.
  • Assisted with planning group events and made sure high volume groups were serviced in a timely, safe and efficient manner.
  • Managed a high volume office of 12-15 tax professionals in preparing Federal and State individual and business entity income tax returns.
  • Interviewed, hired, trained, and supervised certified employees capable of maintaining quality service in a high volume collision center.
  • Directed high volume recruitment of non-exempt customer service positions filling one to three classes a month (650-900 people annually).
  • Project Manager for the Accounts Receivable module at a high volume Services Company that outsources Payroll and sells related software.
  • Budgeted costs for a high volume store efficiently, executed profit and loss statements monthly, and managed inventory control.
  • Trained, mentored and managed a crew of 50 in a high volume atmosphere with less than 10% turnover.
  • Manage a fast pace high volume 24-hour operation that checks in all outbound tractor-trailers returning from deliveries from GSC clients.
  • Skilled in operations management, sales, budget development, inventory control and cost control of high volume units.
  • Operate in a high volume environment that demands extensive knowledge of products, customer care, and marketing techniques.
  • Answered a high volume calls per day by addressing customer inquiries, solving problems and providing new promotion information.
  • Support managerial staff in a high volume environment by managing phones, running a productive and efficient sales floor.
  • Led a team of 27 Officers in monitoring a high volume of warehouse traffic during peak hours and days.
  • Manage very high volume academic account at Oberlin College as well as other accounts in food service for client.

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15. Customer Complaints

average Demand

Here's how Customer Complaints is used in Manager jobs:
  • Developed conflict resolution skills by listening to numerous customer complaints and creating resolutions in a non-threatening and professional manner.
  • Provided excellent customer service and build customer relations proactively through soliciting feedback and addressing and resolving customer complaints.
  • Opened/closed deli Supervised 7-8 employees Trained new employees Closed registers and prepared the deposits Prepared food Resolved customer complaints/concerns
  • Work effectively with on-site staff, developing solutions to customer complaints and living accommodations for special-needs residents.
  • Communicated and assess the needs of customer as well as investigated any customer complaints/took corrective action.
  • Manage and diplomatically handle all customer complaints and concerns resolving each to satisfaction.
  • Managed inventory and handled customer complaints as deemed appropriate by the General Manager.
  • Managed wide variety of customer service issues including customer complaints quickly and efficiently.
  • Process and resolve customer complaints without escalating dissatisfaction or losing a customer.
  • Managed employee relationships and effectively resolve all disputes and customer complaints.
  • Resolved customer complaints by using human resource guidelines and operational tactics.
  • Resolved any customer complaints and or concerns both efficiently and professionally.
  • Monitored security and safety of building and resolved customer complaints.
  • Provided excellent customer service and re- solved customer complaints.
  • Provide customer service, including resolving customer complaints.
  • Manage income subscriptions handle customer complaints inventory etc.
  • Resolved customer complaints about food quality and/or service.
  • Improved average delivery time and eliminated customer complaints.
  • Calculated monetary exchange, and resolved customer complaints.
  • Address customer complaints and diffuse escalated customers.

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16. Inventory Control

average Demand

Here's how Inventory Control is used in Manager jobs:
  • Facilitated department inventory control and ensured that out of stocks were communicated to General Manager with accountability for consistent in-stock position.
  • Maintained and train staff on visual presentation, inventory control, warehouse operations, management implementation and overall company standard operations.
  • Updated and refined supply chain management by establishing an inventory control system to more efficiently process order fulfillment.
  • Manage purchasing and inventory control to ensure sufficient levels of high quality product while eliminating waste.
  • Inventory Control: Conduct inventory or examine merchandise to identify items to be reordered or replenished.
  • Store maintenance, inventory control and loss prevention achieved through effective scheduling and policy implementation.
  • Handled operations administration such as purchasing, inventory control, deposit reconciliation, and banking.
  • Experienced in electronic inventory control and ordering in both perishable and non perishable departments.
  • Implemented new reporting and inventory control functions to streamline communications to salesman and accounts.
  • Instituted two phases of automation to department operations including inventory control and invoicing.
  • Managed business operations in 17 staffs management, vendor-client relations and inventory control.
  • Developed lender relationships, compensation programs, cash and inventory controls.
  • Organized and oversaw all catering events Inventory control and ordering.
  • Maintained effective inventory control and ensured supplies were available.
  • Assure quality control, inventory control, and customer satisfaction
  • Assisted upper-management with inventory control and stock replenishment.
  • Administered purchasing and inventory control procedures and policies.
  • Manage purchasing and inventory control while eliminating waste.
  • Managed operations including inventory control, and purchasing.
  • Oversee inventory control and conduct weekly inventory.

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What type of skills will young graduates need when they enter the workforce in the coming years?

Rhiannon Kallis Ph.D.

Assistant Professor of Social Media, The University of Akron

Specifically referring to graduates going into the Communication field, I feel technology skills, crisis communication, and self-motivation will be crucial to possess. We shifted to remote work during the pandemic; many organizations may decide for resource and flexibility reasons to continue this mode even after the pandemic. Understanding how to use technology for teamwork will be a great skill to possess. In terms of using social media strategically, understanding best practices for each unique platform is important (i.e. best times to post, target markets on each platform, etc.) as well as understanding the analytics. Additionally, crisis communication skills and customer service communication will be beneficial. Organizations will need to continue to know which types of media (traditional and social media) to use for crisis messages and for managing customer service. Finally, employees will need to continue to be self-motivated as we work remotely.Show more

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What skills help Managers find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want. Get Started

Online Courses For Managers

One of the best ways to acquire the skills needed to be a manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since managers benefit from having skills like procedures, customer service, and communication, we found courses that will help you improve these skills.

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Hotel Management Fundamentals - Hotel Management Operations
udemy
4
(340)

Learn hotel management basics, dive into hotel operations, succeed in your hotel management career and become a manager...

Certification Course in Human Resource Management
udemy
4.1
(463)

Curriculum commensurate to Top B Schools Management Program: with downloadable resources, quiz, assessments & exercise...

Inventory and Portfolio Management
edX (Global)

Inventory is also company money, materialized in supplies towards the elaboration of products in-process, finished and for sale. Keeping an organized and updated inventory will allow you to save time and resources. Also, knowing that type of product you have available and what state it is in helps in organizing what you already have, so you will not have waste and you will be able to sell as you produce. Inventory is a hidden treasure for companies. In this online course you will learn to...

Human Resources Professional with Payroll Practice and Management
ed2go

Human Resources Professional with Payroll Practice and Management...

PHP for Beginners to Inventory POS Sales Project - AdminLTE
udemy
4.2
(271)

Create Inventory POS System Project With Billing by use of Bootstrap Responsive AdminLTE Dashboard With PHP PHP7 MYSQL...

Senior Professional in Human Resources with Payroll Practice and Management
ed2go

Senior Professional in Human Resources with Payroll Practice and Management...

Human Resources Manager
ed2go

Human Resources Manager...

Operations Management
edX (Global)

Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand? In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in. Operations Management helps you to understand the role of OM in a firm and to develop...

Audit - Financial Statement
udemy
4.5
(918)

Learn the audit process from planning to audit report form a Certified Public Accountant (CPA)...

Human Resources Senior Manager
ed2go

Human Resources Senior Manager...

Human Resource Management - Comprehensive Course on HRM
udemy
4.3
(494)

A guide to HR metrics, Recruitment, Retention, Performance Management, Employee Relations, Satisfaction, Communication...

Payroll Manager
ed2go

Payroll Manager...

Human Resource Management Suite
ed2go

Human Resource Management Suite...

Project Management Fundamentals
ed2go

Gain the skills you'll need to succeed in the fast-growing field of project management...

Performance Management: Build a High Performing Team
udemy
4.4
(1,261)

Transform the way you manage your teams performance...

Learning VMware vRealize Operations Manager
udemy
4.2
(365)

Increase your productivity and efficiency with the vRealize Operations Manager...

Effectively Managing Employee Performance
udemy
4.4
(1,768)

Learn how to prevent performance problems, identify, counsel, and take action...

Sustainable Agri-food Supply Chain Management
edX (Global)

Sustainable agri-food chains should operate in a manner that exploits and optimizes the synergies among environmental protection, social fairness and economic growth. Today, societal stakeholders demand the management of a sustainable agri-food supply chain to incorporate a diverse and often inter-related set of issues relating to sustainable development. There is surmounting global pressure for corporate responsibility to transcend product quality and extend to areas of labor standards, health...

Investment Banking: The Complete Financial Ratio Analysis
udemy
4.4
(332)

Investment Banking For Investors & Financial Analysts - How to Perform Financial Statement Analysis & Company Valuation...

Managing Human Resources in the Hospitality and Tourism Industry
edX (Global)

In this business and management course, we will analyze contemporary issues in the management of human capital in the hotel and tourism industry, within both macro- and micro-perspectives. You will learn how organizational culture impacts human capital, how to effectively staff your team, leadership skills and how to manage employee motivation. We will also discuss how different cultures approach human resource management (HRM). Note that this course is priced at USD $198...

20 Most Common Skill For A Manager

Procedures18.3%
Customer Service13.5%
Communication8.1%
Food Safety5.9%
Payroll5.5%
Sales Goals4%
Daily Operations3.2%
Financial Statements2.9%

Typical Skill-Sets Required For A Manager

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Procedures
Procedures
18.3%
18.3%
2
2
Customer Service
Customer Service
13.5%
13.5%
3
3
Communication
Communication
8.1%
8.1%
4
4
Food Safety
Food Safety
5.9%
5.9%
5
5
Payroll
Payroll
5.5%
5.5%
6
6
Sales Goals
Sales Goals
4%
4%
7
7
Daily Operations
Daily Operations
3.2%
3.2%
8
8
Financial Statements
Financial Statements
2.9%
2.9%
9
9
Company Policies
Company Policies
2.8%
2.8%
10
10
Powerpoint
Powerpoint
2.3%
2.3%
11
11
POS
POS
1.9%
1.9%
12
12
Bank Deposits
Bank Deposits
1.6%
1.6%
13
13
Staff Members
Staff Members
1.6%
1.6%
14
14
High Volume
High Volume
1.5%
1.5%
15
15
Customer Complaints
Customer Complaints
1.4%
1.4%
16
16
Inventory Control
Inventory Control
1.4%
1.4%
17
17
Inventory Levels
Inventory Levels
1.4%
1.4%
18
18
Loss Prevention
Loss Prevention
1.4%
1.4%
19
19
Human Resources
Human Resources
1.3%
1.3%
20
20
Direct Reports
Direct Reports
1.3%
1.3%
21
21
Business Development
Business Development
1.3%
1.3%
22
22
Company Standards
Company Standards
1.2%
1.2%
23
23
Food Preparation
Food Preparation
1.1%
1.1%
24
24
Service Standards
Service Standards
1%
1%
25
25
Sales Reports
Sales Reports
1%
1%
26
26
Sales Floor
Sales Floor
1%
1%
27
27
Internet
Internet
1%
1%
28
28
Store Management
Store Management
0.9%
0.9%
29
29
Windows
Windows
0.8%
0.8%
30
30
Product Knowledge
Product Knowledge
0.8%
0.8%
31
31
Crew Members
Crew Members
0.7%
0.7%
32
32
Performance Reviews
Performance Reviews
0.7%
0.7%
33
33
Product Quality
Product Quality
0.7%
0.7%
34
34
Safety Standards
Safety Standards
0.6%
0.6%
35
35
Front Office
Front Office
0.6%
0.6%
36
36
Guest Service
Guest Service
0.5%
0.5%
37
37
Facebook
Facebook
0.5%
0.5%
38
38
Customer Relations
Customer Relations
0.5%
0.5%
39
39
Performance Evaluations
Performance Evaluations
0.5%
0.5%
40
40
Annual Budget
Annual Budget
0.4%
0.4%
41
41
Staff Training
Staff Training
0.4%
0.4%
42
42
New Customers
New Customers
0.4%
0.4%
43
43
Labor Costs
Labor Costs
0.4%
0.4%
44
44
Special Orders
Special Orders
0.4%
0.4%
45
45
Retail Sales
Retail Sales
0.3%
0.3%
46
46
Restaurant Operations
Restaurant Operations
0.3%
0.3%
47
47
Customer Base
Customer Base
0.3%
0.3%
48
48
Food Cost
Food Cost
0.2%
0.2%
49
49
FOH
FOH
0.2%
0.2%
50
50
Quickbooks
Quickbooks
0.2%
0.2%

476,550 Manager Jobs

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