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What Does A Manager Do?

Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

Here are examples of responsibilities from real manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage the internal development to UAT.
  • Lead multiple Wal-Mart stores with increasing responsibility including one of the highest volume stores in the company.
  • Manage the integration of BRD, UAT and develop business continuance plan with UAT, process and supply chain teams.
  • Manage both BOH and FOH operations exceeding company specifications.
  • Manage logistics and security for high net worth individuals and corporations.
  • Manage budgets and payroll records, review financial transactions to assure expenditures are authorize and budget.
  • Report progress of children to parents in bi annual reports and through parent teacher conferences and daily communication.
  • Customer-Orient with experience with POS systems, food preparation and safety regulations.
  • Direct daily operations of office improvement and wireless internet an electronic device to enhance your office capability.
  • Improve customer service ratings through internet, recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Manager Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.
Management skills directly correlate with a person's ability to communicate and lead others while being able to solve problems..

Manager Overview

When it comes to understanding what a manager does, you may be wondering, "should I become a manager?" The data included in this section may help you decide. Compared to other jobs, managers have a growth rate described as "as fast as average" at 6% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of manager opportunities that are predicted to open up by 2028 is 150,600.

A manager annual salary averages $93,002, which breaks down to $44.71 an hour. However, managers can earn anywhere from upwards of $62,000 to $139,000 a year. This means that the top-earning managers make $88,000 more than the lowest-earning ones.

Once you've become a manager, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include an assistant store manager/operations manager, general manager of operations, operations support manager, and regional operation manager.

Manager Jobs You Might Like

Manager Skills and Personality Traits

We calculated that 18% of Managers are proficient in Procedures, Customer Service, and Communication. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Managers that have these skills listed on their resume here:

  • Procedures, 18%

    Consulted with staff and users to identify operating procedure problems and made necessary modifications to create more effective and efficient procedures.

  • Customer Service, 13%

    Inventory management Customer service relations Maintaining organizational structure

  • Communication, 8%

    Designed a mechanism to provide communication support to drive the organization's Corporate strategies; both locally, regionally and internationally.

  • Food Safety, 6%

    Ensured all food safety procedures are executed according to Company policies and health/sanitation regulations; took corrective actions, as appropriate.

  • Payroll, 6%

    Managed budgets and payroll records, reviewed financial transactions to assure expenditures are authorized and budgeted.

  • Sales Goals, 4%

    Developed quality communication, customer support, and product representation which resulted in regularly exceeding all sales goals.

"procedures," "customer service," and "communication" aren't the only skills we found managers list on their resumes. In fact, there's a whole list of manager responsibilities that we found, including:

  • Arguably the most important personality trait for a manager to have happens to be communication skills. An example from a resume said this about the skill, "top executives must be able to communicate clearly and persuasively" Additionally, other resumes have pointed out that managers can use communication skills to "received and screened a high volume of internal and external communications, including email and mail. "
  • Another trait important for fulfilling manager duties is leadership skills. According to a manager resume, "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Here's an example of how managers are able to utilize leadership skills: "mastered effective leadership attained knowledge of business etiquette increased profitability through loss prevention"
  • Another skill that is quite popular among managers is management skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a manager resume: "top executives must shape and direct the operations of an organization" This example from a resume shows how this skill is used: "cash management - works with loss prevention to ensure end of day cash and credit records are correct. "
  • In order for certain manager responsibilities to be completed, the job requires the skill "problem-solving skills." According to a manager resume, "top executives need to identify and resolve issues within an organization" As an example, this snippet was taken directly from a resume about how this skill applies: "resolved various problems including loss prevention, equipment failure, and employee process improvement. "
  • Yet another important skill that a manager must demonstrate is "time-management skills." Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals. This is clearly demonstrated in this example from a manager who stated: "managed crew members to ensure duties were fulfilled by designated deadlines. "
  • See the full list of manager skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a manager. We found that 36.4% of managers have graduated with a bachelor's degree and 8.7% of people in this position have earned their master's degrees. While some managers have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every five managers were not college graduates.

    The managers who went onto college to earn a more in-depth education generally studied business and accounting, while a small population of managers studied criminal justice and psychology.

    When you're ready to become a manager, you might wonder which companies hire managers. According to our research through manager resumes, managers are mostly hired by Anthem, Accenture, and Apple. Now is a good time to apply as Anthem has 293 managers job openings, and there are 250 at Accenture and 247 at Apple.

    Since salary is important to some managers, it's good to note that they are figured to earn the highest salaries at McKinsey & Company, Bain & Company, and A.T. Kearney. If you were to take a closer look at McKinsey & Company, you'd find that the average manager salary is $168,001. Then at Bain & Company, managers receive an average salary of $165,369, while the salary at A.T. Kearney is $164,531.

    View more details on manager salaries across the United States.

    Some other companies you might be interested in as a manager include Abercrombie & Fitch, Walmart, and Walgreens. These three companies were found to hire the most managers from the top 100 U.S. educational institutions.

    The three companies that hire the most prestigious managers are:

      What Assistant Store Manager/Operations Managers Do

      An assistant store manager/operations manager is responsible for supervising the overall store operations, ensuring the highest customer satisfaction, and managing the staff's performance. Assistant store managers/operations managers strategize techniques to enhance the team's productivity and efficiency. They also identify business opportunities by conducting market research that would generate more revenue resources for the business and increase profits. An assistant store manager/operations manager assists the customers with their inquiries and concerns, resolve complaints, and process replacements and refunds as necessary.

      In this section, we compare the average manager annual salary with that of an assistant store manager/operations manager. Typically, assistant store manager/operations managers earn a $32,752 lower salary than managers earn annually.

      Even though managers and assistant store manager/operations managers have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require procedures, customer service, and sales goals in the day-to-day roles.

      As far as similarities go, this is where it ends because a manager responsibility requires skills such as "communication," "food safety," "payroll," and "financial statements." Whereas a assistant store manager/operations manager is skilled in "front end," "direct supervision," "operational standards," and "facilities maintenance." So if you're looking for what truly separates the two careers, you've found it.

      On average, assistant store manager/operations managers reach similar levels of education than managers. Assistant store manager/operations managers are 1.9% less likely to earn a Master's Degree and 0.8% less likely to graduate with a Doctoral Degree.

      What Are The Duties Of a General Manager Of Operations?

      General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.

      Now we're going to look at the general manager of operations profession. On average, general managers of operations earn a $9,966 higher salary than managers a year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both managers and general managers of operations are known to have skills such as "procedures," "customer service," and "payroll. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that manager responsibilities requires skills like "communication," "food safety," "powerpoint," and "high volume." But a general manager of operations might use skills, such as, "facility," "ensure compliance," "logistics," and "continuous improvement."

      In general, general managers of operations study at higher levels of education than managers. They're 6.6% more likely to obtain a Master's Degree while being 0.8% less likely to earn a Doctoral Degree.

      What technology do you think will become more important and prevalent in the field in the next 3-5 years?

      Jeff Lolli

      Associate Professor, Widener University

      Big data and data analytics are becoming commonplace in all businesses. The ability to analyze and understand data, to make meaningful and strategic decisions, are becoming very important. Additionally, the understanding and use of AI to improve business processes are also becoming prevalent. The use of data mining software, customer relations management (CRM) software, and many other types of systems that capture and analyze data increasingly become commonplace in many industries. Finally, the ability to effectively use social media, websites, google analytics, etc. for dating mining and relationship marketing and branding are equally important.Show more

      How an Operations Support Manager Compares

      Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.

      The third profession we take a look at is operations support manager. On an average scale, these workers bring in higher salaries than managers. In fact, they make a $5,477 higher salary per year.

      While looking through the resumes of several managers and operations support managers we discovered that both professions have similar skills. These similarities include skills such as "procedures," "customer service," and "payroll," but they differ when it comes to other required skills.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from manager resumes include skills like "communication," "food safety," "sales goals," and "financial statements," whereas an operations support manager might be skilled in "project management," "facility," "professional development," and "ensure compliance. "

      Operations support managers typically study at higher levels compared with managers. For example, they're 11.5% more likely to graduate with a Master's Degree, and 0.8% more likely to earn a Doctoral Degree.

      Description Of a Regional Operation Manager

      A regional operation manager is in charge of overseeing multiple stores or warehouses in a particular region, ensuring efficiency and profitability. Their responsibilities typically revolve around setting sales targets, devising marketing and workforce management strategies, and gathering extensive data to produce progress reports and presentations. They must also address issues and concerns, dealing and resolving them in a timely and professional manner. Furthermore, as a regional operation manager, it is essential to lead and encourage the workforce, all while implementing the company's policies and regulations.

      Regional operation managers tend to earn a lower pay than managers by about $5,420 per year.

      While both managers and regional operation managers complete day-to-day tasks using similar skills like procedures, customer service, and payroll, the two careers also vary in other skills.

      Even though a few skill sets overlap, there are some differences that are important to note. For one, a manager might have more use for skills like "communication," "food safety," "financial statements," and "powerpoint." Meanwhile, some regional operation managers might include skills like "regional operations," "facility," "ensure compliance," and "oversight" on their resume.

      The average resume of regional operation managers showed that they earn higher levels of education to managers. So much so that the likelihood of them earning a Master's Degree is 11.9% more. Additionally, they're less likely to earn a Doctoral Degree by 0.4%.