STORE MANAGER IN GRAND RAPIDS, MI
Manager job in Grand Rapids, MI
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************
Job Details
GENERAL SUMMARY:
Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support.
DUTIES and ESSENTIAL JOB FUNCTIONS:
Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
Make recommendations regarding employee pay rate and advancement.
Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.
Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week.
Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.
Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.
Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
Provide superior customer service leadership.
Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.
Ensure that store is adequately equipped with tools necessary to perform required tasks.
Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.
Complete all paperwork and documentation according to guidelines and deadlines.
Qualifications
KNOWLEDGE and SKILLS:
Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
Knowledge of cash handling procedures including cashier accountability and deposit control.
Ability to perform IBM cash register functions to generate reports.
Knowledge of inventory management and merchandising practices.
Effective oral and written communication skills.
Effective interpersonal skills.
Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.
Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)
Good organization skills with attention to detail.
Ability to solve problems and deal with a variety of situations where limited standardization exists.
Certain store locations may give preference to bilingual Spanish speakers.
WORK EXPERIENCE and/or EDUCATION:
High school diploma or equivalent strongly preferred.
One year of management experience in a retail environment preferred.
COMPETENCIES:
Aligns motives, values and beliefs with Dollar General values.
Supports ownership by tapping into the potential of others.
Acts as a liaison between the corporate office and store employees.
Fosters cooperation and collaboration.
Interacts with staff tactfully yet directly and maintains an open forum of exchange.
Demonstrates responsiveness and sensitivity to customer needs.
Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).
Provides continuous attention to development of staff.
Recruits, hires and trains qualified applicants to fulfill a store need.
Ensures store compliance to federal labor laws and company policies and procedures.
WORKING CONDITIONS and PHYSICAL REQUIREMENTS:
Frequent walking and standing.
Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.
Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
Occasional climbing (using ladder).
Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores.
Fast-paced environment; moderate noise level.
Occasionally exposed to outside weather conditions.
Dollar General Corporation is an equal opportunity employer.
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Retail General Manager
Manager job in Kalamazoo, MI
Are you an experienced retail leader ready to take the reins of a high-performing store? Do you thrive in a fast-paced, customer-focused environment where team development and operational excellence go hand in hand? We're looking for a results-driven General Manager to lead our Kalamazoo, MI location.
About the Role
As the General Manager, you'll be responsible for overseeing the daily operations, team performance, and overall profitability of the store. Your mission: deliver an exceptional customer experience, drive sales growth, and build a high-performing team culture. This is a full-time, on-site leadership role ideal for someone with a strong background in big-box or high-volume retail, especially in home furnishings or similar categories.
Key Responsibilities
Lead, coach, and motivate a team of department managers, sales associates, and operations staff
Set and execute sales strategies to meet or exceed revenue targets
Ensure exceptional customer service and satisfaction across all touchpoints
Monitor and manage store performance metrics (sales, labor, inventory, shrink, etc.)
Ensure visual merchandising and store appearance aligns with brand standards
Drive talent development including hiring, training, and performance management
Oversee scheduling, payroll, and budget management
Maintain compliance with company policies, safety standards, and operational procedures
What You Bring
5+ years of retail management experience with at least 2 years in a General Manager or Store Director role
Strong leadership skills and a proven track record of building and managing high-performing teams
Ability to analyze business reports and take actionable steps to improve KPIs
Experience in furniture, home goods, or large-format retail preferred
Excellent communication, organizational, and customer service skills
Ability to work flexible hours including evenings, weekends, and holidays as needed
What We Offer
Competitive base salary plus performance-based bonuses
Comprehensive benefits including health, dental, vision, and 401(k)
Employee discounts
Opportunities for advancement within a national retail network
A supportive and energetic team environment
Harvest/Slaughter Operations Manager
Manager job in Kalamazoo, MI
Large meat processing company is seeking a Harvest/Slaughter Operations Manager. Position will oversee 3 superintendents and 9 supervisors in a 24/7 operation.
Requirements:
7+ plus years beef slaughter/harvest experience
1+ years at operations manager level
Stable work history with track record of success
Experience managing large scale operations
Company will provide a relocation package.
MANAGER IN TRAINING
Manager job in Holland, MI
AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team development, store management supports AutoZone's mission of providing trusted automotive solutions.
The Manager in Training (MIT) position is a transitional role designed to prepare you for promotion into a Retail Store Management position. With a focus on leadership training, customer service excellence, and operational expertise, you'll receive hands-on assignments and structured learning opportunities. Within 8-12 weeks, you could progress into management-depending on your prior experience and performance.
What We're Looking For
Minimum 1 Year: 1-2 years of prior experience as a retail manager or supervisor.
Flexible Schedule: Full-time flexible schedule availability, including mornings, nights, weekends, and overtime as needed.
You'll Go The Extra Mile If You Have
Education: High school diploma or equivalent (GED)
Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
Automotive Retail: Previous experience in automotive retail or analyzing company financials (e.g., Profit & Loss statements) is a plus.
Leadership Development - Live The Pledge, deliver WOW! Customer Service, and cultivate a high-performing, engaged store team.
Communication Excellence - Maintain clear and effective communication with employees and customers to drive store execution and performance.
Metrics Mindedness - Learn to manage, analyze, and reconcile monthly Profit & Loss (P&L) statements to optimize store profitability.
Structure & Process Orientation - Support store operations, ensure compliance with policies, and uphold structured training processes.
Teamwork & Training - Assist with staffing, mentoring, and training employees to develop a strong, successful team.
Customer Service Leadership - Take charge of customer service activities, ensuring outstanding experiences and resolving concerns proactively.
Inventory & Sales Management - Oversee inventory accuracy, store merchandising, and sales strategies to maximize success.
Operations Training - Complete management skills training, learning key aspects of store operations and AutoZone culture.
MITs must demonstrate consistent progression throughout the training program to be considered for management openings. Please note that promotion is performance-based and subject to management availability.
Restaurant Manager - Lead & Inspire Teams
Manager job in Delton, MI
We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Why Choose TMart?
Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!
Our Certified General Managers
Are Set-Up to Be Successful, Long-Term:
We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.
Are Offered Competitive Compensation:
Base Pay: Certified Managers base pay starts at $46K to $56K per year.
Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.
Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!
Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.
Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.
Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.
Several Other Merit-Based Bonuses!
Are Eligible for a NUMBER of Benefits:
Health Benefits (health, dental, and vision)*
401k and 401K matching*
Short and Long Term Disability*
Flexible Spending Account*
Life Insurance*
Paid time off*
Paid training
*Eligibility requirements
Are Eligible for Other Company Perks, Programs, and Advancement:
Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart!
Scholarship Opportunities (up to $3,000 per employee per year)
Flexible Schedules
Employee Assistance Program
Employee Discounts
Annual Apparel Gifts
Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes!
Responsibilities Include:
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently.
Create and maintain a guest-focused culture in the restaurant.
Recruit, hire, onboard and develop restaurant team members.
Coach restaurant team members to drive sales, improve profitability and guest satisfaction.
Review guest feedback results and implement action plans to drive improvement.
Execute new product rollouts including training, marketing and sampling.
Control costs to help maximize profitability.
Completion of regular restaurant inventory and financial reporting.
Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards.
Completion of vendor orders.
Conduct self-assessments and corresponding action plans.
Ensure restaurant budget is met as determined by Franchisee.
Communicates restaurant priorities, goals and results to restaurant team members.
Able to perform all responsibilities of restaurant team members.
Lead team meetings.
Deliver training to restaurant team members.
Plan, monitor, appraise and review employee performance.
Key Competencies:
Previous leadership experience in retail, restaurant or hospitality.
Possesses an inspiring and motivating personality.
Strong analytical skills and business acumen.
Works well with others in a fun, fast-paced team environment.
Prompt and professional.
Demonstrates honesty, integrity, clean image, and a positive attitude.
Ability to train and develop a team.
Guest-focused.
Exercises good time-management and problem-solving
*All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary
Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. xevrcyc Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
Hourly Restaurant Manager - Hourly Pay PLUS Monthly Bonus
Manager job in Grand Rapids, MI
Initial hiring pay range (based on location, experience, etc.): $ 20 - $20.75 / hour + guaranteed monthly bonus based on Restaurant Net Sales.
At Raising Cane's Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE . Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus onour chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane's is growth focused and we're on the path to being one of the top 10 restaurant companies in the United States.
Benefits offered for all Full-time Restaurant Managers:
Medical, Dental, Vision & Pharmacy Benefits
Dependent Care & Healthcare Flexible Spending Account
Pet Insurance
401(k) With Employer Match (age 21 & older)
Tuition Reimbursement
Short-term & Long-term Disability
Crewmember Assistance Program
Perks & Rewards for Restaurant Managers:
Weekly Pay!*
Competitive pay + monthly bonus
Paid Time Off & Sick time
8 paid Holidays a year**
Early closure for company events
Casual Work Attire
Perkspot Employee Discount Programs
*Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly.
**Some locations may vary
Job Description
Your Role at Raising Cane's:
The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane's standards and culture in shift management responsibilities of restaurant operations.
The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.
Your Impact and Responsibilities:
Purpose of the position:
Ensures operations meet Raising Cane's standards in all restaurant zones during a shift
Acts as manager on duty and opens and closes the restaurant
Manages cash handling and ensures accountability
General to the role:
Enforces Raising Cane's policies and standards
Executes shift management meeting Raising Cane's operations and safety standards
Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
Directs crewmembers during a shift
Provides exemplary customer service
Utilizes reward and recognition program for the crewmembers in the restaurant
Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
Ensures cleanliness of the restaurant and ensures the facility is in good working order
Completes other duties as assigned
Qualifications
Requirements for Success:
Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
Self-driven, flexible, and highly energetic with strong written and verbal communication skills
Able to work effectively and efficiently both independently and collaboratively
Able to recognize problems, set goals, execute and convert plans into action to solve problems
Knowledge and skills in staffing, scheduling, people and cost management
Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
Must complete all required Raising Cane's company training programs
1+ years of restaurant or retail management experience
Must be 18 years of age or older
High school diploma or equivalent preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
Terms of Use
Privacy Policy
Candidate Privacy Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Retail General Manager
Manager job in Battle Creek, MI
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.
The Retail General Manager will also be:
Ensuring that customer expectations are met
Conducting meetings with subordinate employees
Maintaining effective vendor relationships
As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.
Additional responsibilities for the Retail General Manager include:
Driving sales
Managing team members
Tracking inventory
Providing customer service
Performing P&L analysis
Pay Rates Starting between: $54,300.00 - $80,750.00 / year
Qualifications
As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.
Additional requirements of the Retail General Manager include:
Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
Previous management proficiency in high volume retail with P&L accountability
Ability to create and maintain a customer focused culture
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
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Unit Manager (UM)
Manager job in Galesburg, MI
Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
The Laurels of Galesburg offers one of the leading employee benefit packages in the skilled nursing industry, including health insurance, 401K with matching funds, paid time off and holidays. When you work with The Laurels of Galesburg, you will join an experienced, hard-working team that values communication and collaboration.
Why just work when you can help shape a legacy?
Responsibilities
Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others.
Reviews and implements all nursing procedures and systems.
Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff.
Uses a systematic approach in the nursing process to provide individualized nursing care.
Contributes to the guest assessments (MDS/CAA's) and the development and implementation of a plan of care.
Evaluates guests' responses to nursing interventions.
Understands the rational for the use of medications and treatments and correctly administers as needed.
Qualifications
Registered Nurse (RN) license
Current CPR certification and additional certification in a nursing specialty desired.
Management or supervisor experience in long-term care or geriatric nursing preferred.
About Laurel Health Care Company
Laurel Health Care Company (The Laurels) is a national provider of skilled nursing, sub-acute, rehabilitative and assisted living services dedicated to achieving the highest standards of care.
At The Laurels, caring is more than providing excellent medical and guest services. It's also being a companion and treating each guest with the utmost dignity, respect and compassion. xevrcyc It's what we call " The Laurel Way of Caring ", and it comes from within each one of us.
The Laurels was named a Great Place to Work for 2020 based on approximately 3,500 employee surveys that evaluated more than 60 elements of employee experience on the job, including employee pride in community impact, belief that their work makes a difference, and feeling their work has special meaning.
IND123
Customer Service Manager
Manager job in Ada, MI
The Customer Service Manager should be a highly motivated, high-energy individual with a strong desire to succeed and mentor our front-line bankers who can drive excellent customer service and operational performance while adhering to group policies and procedures. The Customer Service Manager is responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints as well as contacting service customers after their visit to monitor quality control and satisfaction. These functions range from hard to complex in nature. The Customer Service Manager will refer customers for products and services uncovered during interactions and/or conversations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.
Essential Functions
Leadership
Overall branch oversight for, service and operations and performance of Teller and Relationship banker staff. Will lead these efforts either independently or with the assistance of an Assistant Branch Manager or Branch Manager.
Lead team to provide excellent customer service with the ability to effectively resolve customer issues.
Responsible for sourcing, developing, coaching and leading a team that reinforces Union Banks core values, business objectives and employee performance standards.
Demonstrates and maintains a working knowledge of Union Bank's products, services, processes, and internal resources to stay informed, guide and lead the team.
Drive team's performance and lead by example in the following areas; Customer Service, Sales & Referrals, Operational Excellence.
Customer Service & Transactions
Promote good customer experiences by consistently providing best in class customer satisfaction.
Have a developed rapport with the customer base and have knowledge of account ownership.
Process a variety of transactions: including but not limited to check cashing, deposits, withdrawals, and payments.
Count, prove, and package currency and coin.
Redeem US Savings Bonds.
Assist in night depository functions.
Assist customers with safe deposit box access in accordance with bank policies and procedures.
Operating TCR machines where applicable including balancing the TCR drawer at the end of the day.
Funding and sales of pre-paid Visa Cards.
Process various transactions related to CDs.
Perform a variety of customer service transactions such as account holds, stop payments, ACH forms, AFT forms, and others forms/documents as needed.
Serve as ATM and/or Vault teller as assigned.
Act as a mentor to new employees
Issue instant issue debit cards where applicable.
Other duties as assigned from time to time by the Branch Manager.
Cash Handling & Operational Excellence
Responsible for knowing and adhering to appropriate security and emergency procedures.
Keep customer information in a secured area at all times while maintaining an organized work station.
Maintain knowledge of the bank's policies and procedures.
Cash checks following proper bank procedures, making sure funds are available and collected.
Maintain balancing record that is in line with policy and have the ability to find and correct outages and enlist help as appropriate.
Assist in the opening and closing of the branch.
Perform ongoing maintenance of scanners, validators, coin counters, TCR etc.
Help coordinate branch document retention and destruction in accordance with the bank's policies and procedures.
Sales & Referrals
Consistently meet or exceed sales referrals, as set by management. Proactively work to deepen both new and existing customer relationships through cross-sell opportunities.
Engage in consultative discussions with customers through the new account opening process to understand their financial picture and recommend products and services that best align with meeting their needs.
Lead branch huddles and participate in applicable sales meetings and staff meetings.
Maintain a thorough understanding of all Retail products and services offered.
Initiate conversations to uncover customer needs and effectively refer customer to line of business partners (Mortgage, Commercial, TM, etc.) for the selling of banks products and services.
Have a good understanding of the bank's IRA (Traditional & Roth) and HSA offerings, including tax benefits, contributions and distributions.
Have a good understanding of the bank's lending products.
Other Functions
Familiar with and abides by all bank regulations including but not limited to BSA and OFAC.
Familiar with and abides by all bank regulations
Other duties as assigned by Senior Management.
Working Conditions of the Job
Stationed in a branch within the teller area 95% of working time.
Ability to travel to work at different branches with short notice or as scheduled.
No particular hazards on the job.
Ability to stand for long periods of time, stoop, bend, twist and lift up to 50 pounds occasionally.
Requirements
Job Qualifications
Successful completion of the Customer Service Career Path.
Good interpersonal skills including listening, verbal and written communication between coworkers and customers.
Exemplary customer service skills.
Ability to follow directions and be attentive to details and accuracy.
Ability to retain confidential information.
Exemplify professional appearance guidelines as stated within the company policies.
Professional phone etiquette required for both internal and external communication.
Education & Work Experience
High school diploma or equivalent.
Prior cash handling and customer service experience required.
Prior management experience preferred.
3+ years banking experience preferred.
EEO Statement
Union Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. This does not list all of the duties of the job. Other duties and responsibilities may be assigned. This may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.
Customer Service Representive
Manager job in Holland, MI
The Express Interior Cleaning service (located at 187 N. River Ave, Holland MI 49424) is made for our guests' convenience. Our guests will get to enjoy 10 minutes to themselves while we clean the inside of their vehicle. The hours of operation for this location are 7 am to 7 pm.
Job Description:
Efficiently vacuum vehicle interiors, including carpets, upholstery, and floor mats.
Dust and wipe down all interior surfaces, including the dashboard, console, doors, and windows.
Clean all glass surfaces to ensure a streak-free finish.
Remove trash and debris from the vehicle's interior.
Qualifications:
Attention to detail and the ability to maintain high cleanliness standards.
Ability to work in a Team setting and be a Team player.
Physical fitness and stamina to perform repetitive cleaning tasks and work in a controlled climate
Ability to perform and follow procedures with extensive attention to detail.
Incentives of the Position:
*Attendance Incentives ($2.00 EXTRA per hour for being on time and not calling off of work),
*Free Car Washes for Full Time and Part Time Team Members!
*$25.00 Gift Card for Part-Time Team Member per month
*$50.00 Gift Card for Full Time Team Member per month
As an Interior Cleaning Car Wash Attendant, you will play a crucial role in ensuring the cleanliness and overall quality of vehicles' interiors. Your primary responsibilities will include performing interior cleaning services and providing excellent guest service to enhance the car wash experience for our guests. Join our Amazing TEAM!
Associate District Manager
Manager job in Grand Rapids, MI
ADP is hiring a Sales Representative, Small Business Services.
Are you ready to build a rewarding future? Uncapped commissions, lavish incentive trips, and career advancement are some of the ways.
Do you want to join a Fortune 250 company with industry-leading sales training and the latest sales technology to help you achieve success
?
Are you looking to join a fast-paced, inclusive environment with a culture of collaboration and belonging?
If so, this may be the opportunity you've been searching for. Read on and decide for yourself.
In this role, you will work within a defined geographic territory that targets clients and prospects with 1-49 employees. You will identify and sign new clients for payroll, tax, human resources, benefits, and more and sell additional solutions to existing clients. Daily, you will cultivate relationships, set appointments, gather leads from established business partners, assess client or prospect needs to present the best ADP solutions, and spend your time in the field closing business. Don't worry if you have no prior sales experience; we are known for our high-quality sales training and will teach you how to use the latest sales technology to set you up for success.
Integrity, resilience, positivity, and a refuse to lose attitude are must-haves in this job. As with any role in sales, you will experience ebbs and flows. However, challenges should ignite your determination and invigorate you to thrive, not weigh you down. In return, you'll be rewarded with uncapped commissions, incentive trips, and opportunities to advance your career in a fun and friendly environment -- all while gaining serious credibility as part of an industry-leading sales team in a stable and highly respected tech company.
Ready to #MakeYourMark? Apply now!
To learn more about Sales at ADP, watch here: *******************************
What you'll do:
Responsibilities
Grow Our Business While Growing Yours. You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals.
Turn Prospects into Loyal Clients and Raving Fans. You will implement a sales strategy targeted to decision-makers and business owners to build a network and capture new business.
Deepen Relationships Across the ADP Family. In addition to selling cloud-based human resources solutions, you will strategically cultivate additional business within existing accounts. But it's not all business; you will make life-long friendships here.
Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards.
TO SUCCEED IN THIS ROLE:
Required Qualifications
Positive Self-Starter. You have an upbeat, persistent style and the ability to cold call without fear of rejection, manage your time well, and can present your ideas in a clear professional manner on paper, in-person, and over the phone.
Agile Solution Seeker. You're a problem solver who can find an answer, or a solution, even in times of fast-paced change.
Continuous Learner. You're always learning, growing, and questioning how things were done in the past to make them even better.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
One to two years of prior work experience or internships in Retail, Marketing, Business Development, Food Service, Insurance Sales, or another relevant industry, OR
Military experience We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
District Manager
Manager job in Grand Rapids, MI
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
District Manager
Manager job in Grand Rapids, MI
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
District Manager
Manager job in Grand Rapids, MI
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
•
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
District Manager
Manager job in Wyoming, MI
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
District Manager
Manager job in Lowell, MI
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
District Manager
Manager job in Belding, MI
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
•
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
Business Manager
Manager job in Kalamazoo, MI
Are you ready to get your career on the right path? Build your Legacy here
Who We Are
At Pennings & Sons we take great pride in providing creative and outstanding residential building and remodeling solutions for our clients! We've been building character into homes for over 45 years. If you live in the Kalamazoo area, you've probably seen our trucks. Come be a part of our outstanding team of talented and professional craftsmen. Here you will be supported to do your best work, encouraged to sharpen your skills, and master your craft. Being a part of our team, you will hear our clients rave about the exceptional quality of our work, and you too can experience a feeling of deep satisfaction for a job well done! People often come to Pennings and Sons looking for a job and stay because they find a fulfilling career where they can learn and grow.
Pennings & Sons is seeking a Business Manager to oversee and enhance the company's quality, productivity, and efficiency through leadership of the Admin Team and office operations. This role is responsible for managing the day-to-day functions of the office, whether carried out personally, through team members, or by coordinating with third-party vendors.
Note: For clarification, please refer to DEFINITIONS AND ACRONYM EXPLANATION at the end of this document.
:
GENERAL SCOPE:
The ‘Five Major Roles' of this position:
LMA the Admin Team (Finance, HR/Payroll, Admin)
Manage the Finance Process
Manage the Payroll/HR/Tax Processes
Manage the Team Support Administrator
Manage Sales Support for P&S
Accountability:
The Business Manager reports to and is directly accountable to the Integrator.
The Business Manager directly supervises the Admin Team
Work hours and schedule:
Under normal conditions, the position is anticipated to be a 40-50 hour per week commitment. Periodically, the job will require extra effort and time
The Business Manager will work out of the office from 8:00 am to 4:30 pm
The Business Manager position is a full-time salaried position
Salary and benefits commensurate with experience
Compensation & Benefit package as described in separate Employment Summary
IDEAL QUALIFICATIONS:
Must be willing to learn, adopt and follow company core values
Business degree or related professional qualification and experience
Knowledge of or aptitude to learn Microsoft Office Programs, BT and QB software
Proficient in use of smart phones, tablets and/or windows-based computers
Some experience in managing windows-based server networks
Past significant experience in managing HR systems and needs including payroll
Excellent written and verbal communication skills
Organization and planning skills
Problem analysis and problem-solving
Information management
Get, Want, and have the capacity for the roles described below
DETAILED POSITION RESPONSIBILITIES: (To match the 5 main roles listed above)
20% Lead Manage & Hold Accountable the Admin Team (Finance, HR/Payroll, Admin)
Lead & manage the people on this Team to create an environment where accountable employees thrive
Keep clear expectations in front of the team of roles, duties, and values, and communicate these well
Participate in all P&S leadership meetings (POS) (Annual, thirdly, monthly and weekly)
Participate in the hiring, training, coaching, monitoring, and reviewing of this team
Have regular ‘conversations' with the team to exchange feedback and measure performance
Complete all POS assigned “Rocks” and to do's
20% Manage the Finance Process
Manage A/P Process
Receive, verify, record, all vendor invoices & overhead receipts
Process and make payments (online or printing checks)
Manage vendor liability, information, and agreements
Maintain billing relationships between company and vendors/trade contractors
Manage vendor/trade contractor set up and updates in QB and BT
Manage the A/R Process
Deposit all receivables to financial institutions
Manage the waiver process
Do all Financial reporting monthly or as needed
Record overhead and business transactions in QB
Manage company credit cards
Make sure all ‘No-Go' and warranty files are up to date and closed out in the FT, QB, and BT
20% Manage the Payroll/ HR/ Tax Processes
Work with Payroll / HR staff to ensure all processes and procedures are being completed
Be aware of what's going on to be able to handle Payroll/ HR situations as needed
Know how to operate the Payroll and HR processes to keep tasks functioning if needed
Prepare all reports needed for insurance audits (including trade contractor reports)
Prepare truck mileage, asset details, and health insurance reports for accountant at year end
Prepare and report 1099, and 1096 forms
Make year end GL and property adjusting entries in QB
Manage and facilitate record retention policies
20% Manage Team Support Administrator
Work with Team Support Administrator to ensure roles and duties are being completed
Maintain the quality of clients' first impressions when needed
20% Sales Support for P&S
Intake & screen initial lead requests and lead customer through our process
Gather contact and job information
Decide best salesperson for leads and schedule appointments for sales
Set up and populate customer/ job folders in FT and BT
Download pictures and scan in notes and drawings
Setup proposal forms/launch jobs in BT
Communicate with sales as necessary about job/information
8. Order roof measure-ups as directed by sales
Follow up with customers - confirmation, call backs, rescheduling, drip emails, etc.
10. File No-Go lead files
11. Maintain good customer service / satisfaction
Our core values are Honesty & Integrity, Respectfulness, Commitment to Client Satisfaction, Positive Perspective, and Efficiency & Productivity.
If you appreciate and exhibit our core values, we want to talk to you about employment with Pennings & Sons. Join us to find a career, not just a job. You will work in a place where you will be appreciated by your team and clients, and where your work has a direct effect on the success of the company. Please submit your resume.
This Job Description is a living document and may continue to evolve as the Division grows, technology changes and other circumstances change. The terms of this Document are not intended to be construed as an employment contract. Company Leadership also reserves the right, at its sole discretion, to alter, amend, modify, interpret, and/or temporarily suspend any part of this document at any time and without notification.
DEFINITIONS & ACRONYM EXPLANATION:
P&S = Pennings & Sons
Company= W. Pennings & Sons Inc, d/b/a Pennings &Sons, Pennings Handyman and Pennings Accessible Living
EOS= Entrepreneurial Operating System
POS= Pennings Operating System
P&S Leadership Team= Visionary, Integrator, Managers of Production, Business, Sales, Design, Marketing/IT
PM= Production Manager (P&S)
JS= Job Supervisors
Production (or Field) Staff) =Job Supervisors, Carpenters, Project Specialists, Crew Members, & Helpers
PHM=Pennings Handyman (a Division of Pennings & Sons)
PHM-PM= Pennings Handyman Production Manager
PHM-PS= Pennings Handyman Project Specialist
T&M=Time & Material (a Division of PHM)
PAL = Pennings Accessible Living
BT= Buildertrend cloud-based software
FT = Folder Tree (electronic files)
QB= QuickBooks accounting software
GM= Gross Margin
Area Manager - Food & Beverage
Manager job in Muskegon, MI
The Area Manager - Food and Beverage plays a critical role in managing daily operations, supervising staff, and ensuring compliance with health and safety standards. The Area Manager will help set agendas and guidelines for training, purchasing, budgeting, staffing, inventory, and cost controls. The Area Manager reports directly to the Food & Beverage Manager and collaborates with other departments to support park-wide initiatives.
Responsibilities:
Key Responsibilities:
Leadership and Team Management
Assist in hiring seasonal staff.
Supervise and coach food and beverage staff to ensure high performance and guest satisfaction.
Provide training, performance reviews, and disciplinary actions as needed.
Create schedules and ensure adequate staffing to meet operational demands.
Foster a positive work environment and enforce departmental standards.
Financial Performance
Achieve financial targets including revenue per cap, cost of goods, and labor costs.
Prepare and analyze budgets to meet departmental goals.
Support cost control strategies and monitor financial performance.
Collaborate with leadership to implement revenue-generating initiatives.
Administrative and Communication Duties
Complete required administrative paperwork and documentation.
Maintain effective communication with staff, departments, and leadership.
Respond professionally to calls, emails, and radio communications.
Communicate operational updates and guest feedback to senior leadership.
Other duties as assigned.
Inventory, Ordering, Budget Management
Coordinate with Purchasing and Warehouse teams to maintain inventory levels.
Establish and monitor par levels to minimize waste and ensure efficient production.
Support catering and in-park foodservice needs.
Assist with ordering, receiving, and budget tracking.
Safety and Sanitation
Ensure strict adherence to health department regulations and company sanitation standards.
Maintain cleanliness and organization of all food and beverage areas.
Monitor equipment condition and report maintenance needs.
Promote safe food handling practices and enforce safety policies.
Qualifications:
Minimum Qualifications:
High School Diploma or GED required; Bachelor's Degree preferred.
Minimum of 2-4 years in food and beverage management; 4 years supervisory experience preferred.
Proficient in Microsoft Outlook, Excel, and Word.
Valid ServSafe Food Manager Certification preferred.
Valid ServSafe Alcohol Certification preferred.
Valid driver's license required.
Ability to work flexible hours including nights, weekends, and holidays.
Must pass background check and drug screening per company policy.
General Manager | Burdick's & Lobby Bar
Manager job in Kalamazoo, MI
Overview Top Reasons to Work With GHG
We are one of the Nation's 101 Best and Brightest Companies to work for
You'll have the opportunity to work in a brand new restaurant with a team that is fun, high-energy, and passionate about Food and Beverage
You will utilize your skills and experience in an environment that has been designed to enhance an energetic and entertaining experience
Overview
We are seeking a seasoned and driven General Manager to lead the strategic direction, day-to-day operations, and team development for two of our premier food and beverage outlets: Burdick's Sports Bar, a vibrant, high-volume venue with a reputation for energy and excellence, and our Elevated Lobby Bar, a refined destination known for elevated service, craft cocktails, and sophistication.
This role calls for a polished, guest-centric leader who is passionate about hospitality, operations, and team culture. You'll be charged with not only delivering exceptional service and financial performance, but also building a collaborative, accountable, and professional work environment that sets the tone for the entire property.
Responsibilities Key Responsibilites Strategic Leadership & Vision
Set the tone and vision for Burdick's and the Elevated Lobby Bar, aligning with overall hotel and brand standards.
Drive innovation, guest satisfaction, and revenue growth across both venues, consistently elevating the guest experience.
Represent the F&B division in cross-departmental planning and strategic initiatives with senior hotel leadership.
Operational Excellence
Lead all day-to-day operations across both venues, ensuring consistent execution of service standards, SOPs, and quality control measures.
Establish and enforce high standards of cleanliness, professionalism, and attention to detail.
Ensure both outlets operate with efficiency, consistency, and excellence across all shifts.
Financial Leadership
Full P&L ownership: monitor budgets, control costs, and drive profitability while maintaining service excellence.
Analyze financial reports and implement strategies to improve revenue, margins, and overall performance.
Oversee inventory management, vendor relationships, and procurement to ensure accuracy and minimize waste.
Team Development & Culture
Build and nurture a high-performing team built on collaboration, respect, accountability, and passion.
Set clear expectations and lead by example in all areas of professionalism, service delivery, and personal presentation.
Foster a culture where feedback, training, and continuous development are part of daily operations.
Guest Experience Leadership
Ensure guests receive a seamless, elevated experience in both venues - from game-day energy to lobby-level luxury.
Handle escalated guest concerns with discretion and resolve, maintaining brand integrity at all times.
Use guest feedback, service trends, and innovation to keep offerings fresh, relevant, and best-in-class.
Qualifications What We're Looking For
Proven GM or senior leadership experience in upscale hospitality, restaurant, or hotel food & beverage operations.
Demonstrated expertise managing multi-outlet, high-volume environments with different service styles and guest expectations.
Strong P&L and financial analysis skills, with a track record of meeting or exceeding budget targets.
Deep understanding of service excellence, operational efficiency, and team accountability.
Polished, professional, and poised under pressure - a true ambassador of the brand and team culture.
Hands-on leader who thrives in both front- and back-of-house environments, driving performance through visibility and example.
A genuine passion for hospitality, food, beverage, and leadership.
Preferred Qualifications
Hotel or resort F&B leadership experience is strongly preferred.
Background in both high-end and high-volume service environments.
Experience launching or repositioning food and beverage concepts is a plus.
Why Join Us
Strategic Leadership Role: Influence and oversee two key F&B destinations with the support of a forward-thinking hotel team.
Empowered Culture: Be part of a culture that values leadership, innovation, collaboration, and excellence.
Career Growth: This is a high-visibility role with strong potential for advancement within our organization.
Competitive Compensation: Includes base salary, performance-based incentives, benefits, and professional development opportunities.
What's in it for You
A fast-paced and exciting work environment at one of Kalamazoo's premier sports bars.
Competitive salary and opportunities for career advancement.
Health, wellness, and meal benefits.
The opportunity to lead a dedicated team and create a top-tier guest experience.
Annual bonus opportunity
Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
401K with 100% match up to 3% and 50% match up for the next 2%
Medical/Dental/Vision/Disability/Life Insurance
Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
10% discount on GHG outlets
(1) shift meal provided per day
Discounted hotel rates at Choice Hotels Worldwide
Monthly cell phone stipends
Annual leadership classes and trainings
Parental Leave Program
Flexible work schedule
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