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  • Manager, Operations

    Adapthealth LLC

    Manager job in Concord, CA

    AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you. Operations Manager The Manager of Operations oversees the operations performed within a branch. Specifically, providing leadership, guidance, and coordination of services to ensure the distribution of all medical equipment, supplies and services delivered to a patient's home accurately and on-time. Collaboration with leadership, health systems, hospice partners and key community referral sources to improve patient services. The Manager of Operations may also serve as the site leader in absence of on-site leadership. Job Duties: Comply with all current government regulations and professional standards respecting patient care Participate in educational and professional programs and/or review professional literature on an ongoing basis to maintain knowledge and competency in current and developing techniques, professional standards, and the HME products and services offered by AdaptHealth Oversees timely and efficient execution of all branch operations including Delivery, Warehouse, Logistics and Respiratory staff (with appropriate clinical supervisory support, as required) Ensure that the services provided via the branch location are done so in accordance with all federal, state and local laws, rules and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company's accreditation organization Manage logistics team providing daily direction and communication to employees so that orders are routed in a timely, efficient, and knowledgeable manner or exceed productivity and cost per delivery goals Ensure cost-effectiveness and delivery timeliness through selected method of delivery regarding delivery management throughout organization Responsible for managing inventory and working collaboratively with the department leaders to ensure that all customers receive their goods and services with a timely, efficient, and clinically safe manner Control inventory at the branch level. Place purchase orders in accordance with company restocking protocol Addresses service concerns, identifies trends and reacts accordingly Work with regional and department leadership to resolve concerns and to improve the patient experience Responsible for root cause analysis and problem resolution for all operations reviewing trends of customer service failures, determines root cause analysis, and implements appropriate communication / measures for improvements Maintain rapport with ordering physicians and referral sources. Inform the physicians and pertinent others of the changes in the patient's condition through visit reports and telephone communication Conduct consistent communication with regional and departmental leadership throughout organization to review delivery resources to maintain the organizational goals and metrics for patient care, safety, personnel, and maintenance Works with others to ensure initial and ongoing training occurs regularly with return demonstration and accountability as evidenced by achieving operational and regulatory audit goals. Assist in resolving patient equipment problems under emergency conditions Assist with preventative maintenance, required service checks, and patient/environmental assessment on home respiratory equipment during scheduled visits to patients Other duties as assigned. Requirements: Minimum Job Qualifications: An associate degree from an accredited college required, bachelor's degree preferred Five (5) years' experience in the HME leadership is required Relevant experience in health care, insurance customer services, claims, billing is preferred Valid and unrestricted driver's license in the state of residence AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. PI909fae2f6ba4-37***********2
    $80k-141k yearly est. 1d ago
  • Operations Manager

    3D Technology Services 3.5company rating

    Manager job in Livermore, CA

    The Operations Manager is responsible for overseeing the day-to-day operational functions of the organization to ensure efficiency, productivity, and compliance with company policies and industry regulations. This role involves managing teams, streamlining processes, and collaborating with cross-functional departments to achieve business goals. --- Knowledge of: Low Voltage Contractor, Fiber Optic Cabling, Fire Alarm Systems, Fire Life Safety, Audio Visual A/V, Security Systems, CCTV, Access Control, Genetec, Lenel, Milestone, Wireless, Intrusion, Nurse Call, Service and Maintenance. DAS, and ERRCS --- Key Responsibilities: · Plan, direct, and coordinate operational activities to meet organizational objectives · Implement and monitor standard operating procedures to enhance productivity and reduce costs · Lead, coach, and develop team members to ensure high performance and professional growth · Track key performance indicators (KPIs) and prepare regular reports for leadership · Ensure compliance with safety, quality, and regulatory standards · Collaborate with other departments (e.g., finance, HR, sales) to align operations with company goals · Oversee inventory, supply chain logistics, scheduling, and resource allocation · Identify areas for process improvement and lead change management initiatives · Manage budgets, contracts, and vendor relationships · Resolve operational issues quickly and effectively to minimize disruption --- Qualifications: · 5+ years of progressive experience in operations or management roles in low voltage contracting industry · Strong leadership and team-building abilities · Excellent analytical, organizational, and problem-solving skills · Proficiency in project management tools and enterprise systems (e.g., ERP, CRM, Procore) · Outstanding communication and interpersonal skills · Ability to thrive in a fast-paced, dynamic environment --- Preferred Experience (if applicable): · Experience in low voltage contracting field · Familiarity with lean manufacturing or Six Sigma methodologies · Knowledge of compliance standards and industry-specific regulations
    $73k-117k yearly est. 5d ago
  • Cardiac Operations Manager

    Barrington James

    Manager job in San Jose, CA

    The Cardiac Reporting Operations Manager will lead a team of Reporting Supervisors and senior staff across reporting operations, ensuring excellence in service delivery, reporting quality, and cross-functional coordination. This role is responsible for optimizing processes through automation, enhancing interdepartmental workflows, managing projects, and driving continuous performance improvements. This is a leadership role that requires strong people management skills, operational acumen, and experience driving digital transformation in a healthcare environment. Responsibilities: Team Leadership & Performance Management Manage and mentor a team of Reporting Supervisors, who oversee reporting technicians, nurses, QA, and education functions. Set clear goals and performance standards; conduct regular evaluations, feedback sessions, and career development planning. Ensure team structure and coverage align with business needs, including scheduling, workload distribution, and budget management. Participate in weekend/holiday manager rotation. Go in to off ice and assist with staff ing as needed Cross-Departmental Communication & Strategic Collaboration Act as the primary point of coordination between Reporting, Engineering, Onboarding, Revenue Cycle Management, Account Management, and Support teams. Lead communication around system updates, critical issues, and reporting workflow changes across the organization. Ensure seamless integration of new clinics by working closely with Sales, Onboarding, and Support to define and meet reporting expectations. Reporting Operations Oversight Oversee all reporting processes, including technician training, accuracy audits, device advisory management, and reporting schedules. Maintain and improve KPI benchmarks including >98% alert accuracy and >90% summary consistency. Lead the implementation and documentation of updated reporting guidelines, protocols, and best practices. Process Optimization & Automation Evaluate and redesign workflows to maximize eff iciency using automation and data tools in partnership with Engineering. Spearhead projects to implement new technologies or software that improve reporting turnaround, accuracy, and scalability. Manage configuration and maintenance of the transmission processing engine and scraper alert systems. Project & Data Management Own and coordinate cross-functional projects related to reporting services, onboarding data, and patient portal clean-up. Maintain project timelines, track progress, manage risks, and communicate updates to internal and external stakeholders. Develop reporting dashboards, quality metrics, and performance indicators using appropriate analytics tools. Qualifications: 5+ years of experience leading operational or clinical teams, with at least 2 years managing supervisors or senior staff . Prior experience working in cardiac device clinics or remote patient monitoring preferred. Bachelor's degree required; clinical credentials (RN, NP, PA) are a plus but not required. You understand clinical environments, especially cardiac care, and have experience navigating healthcare technology platforms. Strong working knowledge of digital health platforms, reporting tools, and healthcare data workflows. Preferred CRAT or CCT certification If this sounds like you, or someone in your network, please feel free to reach out via email or message to discuss further!
    $79k-139k yearly est. 5d ago
  • General Manager (Transportation)

    DHL Supply Chain 4.5company rating

    Manager job in Union City, CA

    The Transportation General Manager I role will pay between $104,000 and $150,000. Transportation GM I Will be accountable for managing transportation processes and teams between multiple sites. Will be responsible for planning out routing, P&L, financial reporting, labor planning, and will be active with associates throughout the sites. Experience with food safety processes, understanding of DOT regulations, and will need to be flexible. Transportation is a pillar for any supply chain, and at DHL Supply Chain you are a part of everyday life; because a storm or the breakdown of a truck shouldn't stop our customer's products from getting to the consumer when they need them the most. Working in transportation, you will be a part of our business. All members of our transportation teams ensure that the supply chain doesn't break. They work tirelessly with internal and external parties to guarantee the best solution for the customer. If you thrive in a fast-paced environment, and you are looking for a good challenge to grow your career in transportation; DHL has the opportunity for you. Job Description This role will manage the daily activities of all transportation functions at the site level, while working to maximize the weekly, monthly, and annual performance of the site by providing leadership while focusing on customer requirements, labor management, freight optimization, equipment allocation, positive workforce motivation, individual development and succession planning. Ensure customer/vendor contract requirements are administered and enforced. Maximize the performance of the site inventory management system to ensure: Care, custody, and control of customer inventory, Productivity and space utilization (efficient product placement, etc.),Accuracy (to floor and customer book),Proper utilization of information technology Ensure a safe, secure, clean and fair work environment for associates. Implement associate performance reviews, individual development plans and succession plans. Ensure site operates to the routines outlined in the site interaction matrix and standard operating procedures. Ensure company policies are communicated, administered, and enforced (i.e., accounting, operational, regulatory, and administrative). Take an active leadership role in managing turnover to the appropriate level (among hourly and management staff). Ensure associates and supervisory staff have proper access to the necessary tools to perform their assigned duties and that the tools are routinely accounted for and adequately maintained. Oversee execution of workshop action plans, projects and best practice sharing / implementation. Develop/achieve budget(s), revenue, profit (P&L) for site, and review agreed upon budget with client. Follow established Customer Billing SOP, as well as ensure associates at facility are properly trained in creation/submission of invoices to customer. Develop/achieve the annual site operating plan and goals; review plans and goals with client. Monitor service levels and customer satisfaction to ensure performance meets customer/vendor, and DHL Supply Chain (balanced scorecard) contractual requirements. Report on performance measures. Lead and provide direction to site workload planning and volume forecasting (i.e., staffing, equipment, space). Required Education and Experience Bachelor's degree or equivalent experience, required 2-3 years logistics industry experience, required 5-7 years experience in supervisory/management role, required Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays. Our Organization is an equal opportunity employer.
    $104k-150k yearly 2d ago
  • Field Service Manager

    Hitachi Global Air Power 4.0company rating

    Manager job in Livermore, CA

    Job title: Field Service Manager Reports to: Senior Field Service Manager The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement. Duties and responsibilities: High Level Business Objectives: Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region. Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability. Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals. Provide training and billable service work as required Services Leadership: Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base. Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company. Assess performance of service technicians. Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company. Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them. Maintain technician staffing at appropriate levels for business requirements. Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing. Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand. Compliance/Miscellaneous: Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements. Maintain a clean, safe, working environment. Attend training with the Sullair factory to stay current on product offerings and technologies. Travel as required to drive business activity and attend training. 80% Field / 20% Office Demonstrate flexibility/teamwork as additional items will be required to help grow the business. May involve multi-branch location responsibilities Education: Associate degree preferred but not required. Technical Training/Certifications in the compressed air industry is a plus. High School Diploma Required Position Requirements: Five plus years field service experience in the compressed air industry. Proven leadership experience with strong written and verbal communication. Strong understanding of Microsoft office suite. Experience with ERP systems a plus. Direct reports: Service Technicians The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
    $73k-113k yearly est. 5d ago
  • Support Manager

    Shef

    Manager job in San Jose, CA

    What We Do At Shef, we are building a community-based food platform. We believe in providing the shefs in our community (refugees, immigrants, stay-at-home parents, retirees) the opportunity to make a meaningful income by doing what they love! We also believe that every person should have access to a wholesome, home-cooked meal at an affordable price. Building a community devoted to economic empowerment and cultural inclusivity -- that's why we started Shef. As one of TechCrunch's "favorite YC startups" backed by prominent Silicon Valley VCs and investors -- we have a ton of exciting work ahead of us! We're looking for a Support Manager to lead our outsourced support team. This person will be responsible for ensuring excellent customer experiences by managing day-to-day operations against key support metrics, driving process improvements, and leading strategic initiatives such as automation and workflow optimization. The ideal candidate is both an operator and a builder-someone who can identify opportunities, create a project plan, and execute independently while keeping stakeholders aligned. Your Responsibilities Strategic Planning & Execution: Lead and independently operate our customer support function, defining strategies and metrics that align with Shef's overall business goals. Team Leadership & Management: Serve as the main point of contact for our BPO and manage the performance of our outsourced support team, ensuring service levels and quality standards are consistently met. Process Innovation: Identify opportunities to improve efficiency, quality, and customer satisfaction, and lead projects to implement solutions (automation, process changes, tooling updates, etc.). Operational Excellence: Track, analyze, and report on key support metrics (e.g., response times, CSAT, etc.) to drive accountability and performance improvements. Cross-functional Collaboration: Collaborate with cross-functional partners (Product, Engineering, Operations, etc.) to identify customer pain points and deliver solutions that enhance the customer experience. Documentation & Training: Own documentation, training, and knowledge management to ensure consistency across the team. What you bring to the role Required qualifications Experience: 4+ years of experience in customer support, operations, or related roles, with at least 2 years in a leadership or managerial capacity AND previous experience in tech, marketplace, or startup environment. Proven Leadership: Demonstrated ability to build and lead high-performing teams, with strong understanding of customer support metrics and how to operationalize them. Analytical & Strategic Mindset: Ability to independently pull and analyze data with proven track record of leading projects from ideation through execution. Platform Expertise: Experience with CX platforms (e.g., Zendesk, Intercom) and customer success methodologies. Communication Skills: Excellent communication and stakeholder management skills with ability to influence stakeholders at all levels. Execution-Oriented: Highly organized, detail-oriented, and able to balance strategic projects with day-to-day operations. Preferred qualifications Experience managing B2C customer support teams Proficiency writing SQL queries to pull data Extensive experience with Intercom Experience with implementing ticket automation Experience with no-code workflow tools (e.g., Zapier, ReTool) Knowledge of marketplace or two-sided platform operations Disclaimers Shef is an equal opportunity employer. Shef is committed to a diverse and inclusive workplace. For individuals with disabilities who would like to request an accommodation during the interview process, please advise your company contact. At Shef, we have a passionate team of all-stars working together everyday to change the way people cook and eat. We're just getting started and couldn't be more excited about the journey ahead. If you're just as excited as us, we'd love to hear from you. The base pay range for this role is $110,000-$140,000 per year.
    $110k-140k yearly 3d ago
  • Independent Operator - Store Manager

    Grocery Outlet 4.0company rating

    Manager job in Hayward, CA

    Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact. Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success. The Independent Operator Role The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand. Key Responsibilities: Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth. Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence. Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community. Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better” Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability. Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store. Benefits: Operational Autonomy: Run your store the way you think is best for your community, employees, and business. Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be. Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule. Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise. Qualifications: Minimum of 4 years' retail store Management or multi-unit restaurant management experience. Entrepreneurial mindset with a passion for retail and customer service. Strong leadership skills and the ability to build and develop a team. Business acumen, including financial and operational management experience. Willingness to relocate and commit to the full training and onboarding process. A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network. This is not the right opportunity for you if you… Are looking for a passive investment or absentee ownership. Are interested in selling property or real estate to Grocery Outlet. Are expecting Grocery Outlet to build a store in a specific location at your request. If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you! Grocery Outlet Privacy Policy - *************************************************
    $40k-50k yearly est. 3d ago
  • Operations Manager

    Sunbelt Controls 3.3company rating

    Manager job in Pleasanton, CA

    Responsible for leading and managing daily department operations across Field personnel, Technical Service Managers, Project Engineers, Design Engineers, and System Software Engineers. Oversees both Construction and Service operations, ensuring alignment with the business's strategic direction and growth. ESSENTIAL FUNCTIONS Ensure company standards, process execution, and quality assurance within local operations. Lead and manage teams through change, deploying new strategies and processes effectively. Plan and allocate resources for contracting and service operations to meet business demand. Oversee project turnover, ensuring proper handoff to Project Managers and Engineers. Maintain engineering, software, and graphics standards documentation. Conduct skills assessments and support staff development plans. Improve efficiency and reduce costs across project and service operations. Develop staffing/recruiting strategies, manage hiring, and build subcontractor networks. Provide capacity management reporting and participate in backlog reviews. Identify potential project issues and develop action plans with Project Managers. Build strong relationships with customers, project managers, and field staff. Support project development in solutions, applications, execution, and estimating. Track productivity metrics and cost accountability for the operations team. Mentor supervisors to strengthen leadership as the business grows. Represent the operational team in internal/external presentations. Stay current with market and industry technologies to support operations. Other duties as assigned by leadership. EDUCATION & EXPERIENCE Bachelor's in engineering and/or 7-10 years related experience. Ability to work autonomously with sound judgment on when to escalate. Strong integrity, interpersonal, and project management skills. Proven ability to communicate advanced concepts clearly. Skilled in delegation, organization, and resource management. ACCO COMPETENCIES Proactivity, perseverance, and problem-solving ability. Strong teamwork, engagement, and communication skills. Strategic thinking with both short- and long-term vision. Dedication, motivation, and openness to learning. PHYSICAL REQUIREMENTS Regularly required to sit, use hands, talk, hear, and lift up to 10 lbs. Occasionally lift/move up to 25 lbs., with required vision abilities. COMPENSATION $145,000-$187,000 annual salary, dependent on skills, experience, education, certifications, and location. Job Identification 5987
    $145k-187k yearly 5d ago
  • Regional General Manager

    Matheson 4.6company rating

    Manager job in Newark, CA

    Responsible for all aspects of package gas sales, hard-goods sales, local cylinder production, and local cylinder distribution and regional back office operations. Responsible for small bulk gas sales in collaboration with Region Bulk Sales Manager (as applicable). Develop and manage the team to operate the business safely and profitably so MTG has zero accidents and above market growth in sales (net market share increase) and profit while building a sustainable business. Lead customer facing activities to aggressively grow profitable sales across the regional business. Select, develop and coach key managers as part of the Zone Management team as well as develop potential top-performers as future manager potentials. Coordinate and collaborate with Marketing, SHE, Supply Chain and Operations teams on safe, efficient, and profitable operations in every aspect of the business. (Includes asset operation and management, identification of cost reduction programs, service improvement opportunities, and participation in key projects for the company and zones). Experience: - Ten years or more Direct Management experience in Industrial Gas/Distribution business, either as a manufacturer, distributor and/or supplier to the industry. - Three years or more of Sales and Operations Management, P & L responsibility of a business/unit, management of large teams of diverse performers. - Manage of Managers, Budgeting and planning, Sales Coaching and sales negotiations. - Personnel Management of geographically dispersed field operations and/or significant multi-function operation. - Training/Certifications/Licensures: Sales and Management training, Product knowledge, coaching and managing large organizations. Education - BS Engineering (Chemical preferred) or Business Administration (MBA preferred), or equivalent experience in General Management and Leadership Roles in Industrial Gas Business.
    $103k-171k yearly est. 1d ago
  • Associate Manager

    Yang Fan Afterschool & Preschool

    Manager job in Pleasanton, CA

    Yang Fan Academy: Nurturing Confident Learners and Creative Thinkers Since 2005 For two decades, Yang Fan Academy has been the Tri-Valley's trusted partner in academic and cultural enrichment. We were founded on the belief that a great education builds not just knowledge, but a deep and lasting respect for the world's diverse voices. As we look to the future, we continue to evolve. Our commitment to core academic excellence, alongside a deep exploration and celebration of diverse cultural heritages, remains the heart of our program. To this strong foundation, we are thoughtfully adding new elements to our curriculum designed to help students from Kindergarten to Eighth Grade build essential skills for a changing world. Our approach goes beyond test scores to nurture the whole child. We focus on developing confident communicators, curious problem-solvers, and collaborative classmates. By blending academic rigor with opportunities for creative thinking, we provide a well-rounded education that equips students for future success and fosters a lifelong love of learning. Join our community and watch your child thrive. Job Description: Associate Manager The Opportunity Are you an intellectually curious, mature professional ready to apply your talents in a new and impactful way? Yang Fan Academy is seeking a dynamic Associate Manager to help guide our school into its next chapter. This is an opportunity for a high-potential individual to step into a leadership role where you can make a genuine difference in a mission-driven organization. As a key member of our leadership team in Pleasanton, CA, you will drive the operational and academic excellence that allows our students and staff to thrive. For the ideal candidate, full H-1B sponsorship is available. What You Will Do Lead Daily Operations: Drive operational excellence across our programs, ensuring a safe, efficient, and welcoming environment for every child, parent, and staff member. Mentor and Develop Educators: Lead, inspire, and mentor our team of dedicated teachers. Foster a collaborative culture of professional growth, continuous improvement, and shared passion for our mission. Champion Program Excellence: Collaborate with our Director to guide the evolution of our curriculum. Spearhead initiatives that blend academic rigor with creative thinking and a deep appreciation for cultural heritage. Build Community Partnerships: Act as a central point of communication, building strong, trusting relationships with our families. Partner with parents to support each child's individual journey and success. Drive School Growth: Support the overall success and strategic growth of the academy, contributing fresh ideas and ensuring our programs remain at the forefront of education. Who You Are: The Qualities of Our Ideal Candidate We are looking first and foremost for a leader defined by their intellectual depth and personal maturity, regardless of your industry background. You are intellectually curious and a critical thinker. You analyze situations, ask insightful questions, and make sound, well-reasoned decisions to solve problems at their root. You are exceptionally mature and self-aware. You operate with a high degree of emotional intelligence and professionalism, handling sensitive situations with grace and taking complete ownership of your responsibilities. You are a person of unquestionable integrity. You are a trusted partner to the director, a reliable mentor to staff, and a source of confidence for parents. Core Qualifications Bilingual Fluency: Professional fluency in both Mandarin Chinese and English is required. Education: A Master's degree from an accredited university is required, regardless of the field of study. Professional Experience: A minimum of 1+ years of prior professional experience in any field is required. Leadership Potential: You have a natural ability to lead, influence, and inspire others. To Apply: In your cover letter or as a direct message after applying, please take 2-3 sentences to answer the following question: What about this leadership role within an educational environment interests you, regardless of your past industry experience?
    $60k-122k yearly est. 3d ago
  • Manager, Performance

    Sfotec: San Francisco Terminal Equipment Company, LLC

    Manager job in San Jose, CA

    AvAirPros Services represents airlines' interests and assists them in meeting the airport's operational goals. We ensure all stakeholders successfully work through the business, financial, technical, and operational issues that arise in the aviation industry. Our client, the San Francisco Terminal Equipment Company, LLC (SFOTEC) is responsible for the operation and maintenance of equipment, facilities, and services at San Francisco International Airport (SFO) including all terminal, landside, and airside operations and we are looking for a Manager, Performance to join the team. Commercial aviation experience is required. Position Overview The Manager, Performance is responsible for providing ongoing operational support across terminal and ramp environments while driving business value through data insights and analytics. This role ensures the smooth execution of SFOTEC operations and supports continuous improvement initiatives through performance monitoring, data analysis, and strategic reporting. The ideal candidate will possess a strong understanding of airport operations and demonstrate analytical expertise to support data-driven decision-making and operational excellence. Salary Range: $70,000 - $90,000 Essential Duties and Responsibilities: Data Analytics & Performance Management Conduct data analysis, visualization, and modeling to support operational planning and performance optimization. Lead capacity planning, budgeting, and forecasting efforts to align resources with operational demand. Gather and document business and operational requirements from stakeholders to inform data-driven solutions. Develop and maintain dashboards, scorecards, and reports to monitor key performance indicators (KPIs) and service levels. Collaborate with SFOTEC leadership and cross-functional teams to identify trends, risks, and opportunities for operational improvement. Ensure ongoing compliance with the AGOA platform and contribute feedback for its continuous development and optimization. Operational Support Monitor passenger flows at key terminal locations (e.g., check-in, security, FIS) and coordinate with Airlines, Ground Handlers, Vendors, and Ramp Control to ensure efficient aircraft turnarounds. Oversee SFOTEC-managed gates and ramp operations to ensure safe, timely, and compliant execution of duties in alignment with Airline KPIs and Airport gating timelines. Liaise with Ramp Control Towers A & G and Airfield Safety to address gate issues, delays, emergencies, and safety-related incidents. Maintain quality control standards for performance, reliability, serviceability, and safety across terminal and ramp operations. Respond to and mitigate operational irregularities, emergencies, and security incidents; support investigations related to theft, non-compliance, or safety violations. Conduct regular audits and initiate corrective actions for facility and equipment issues. Complete and submit daily shift reports to SFOTEC Leadership, Airlines, and the Airport Community. Qualifications Bachelor's degree in aviation management, Business Analytics, Operations, or a related field 3+ years of experience in data analytics, or a related field. Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Tableau). Strong understanding of airport terminal and ramp operations, safety protocols, and performance metrics preferred Excellent communication, collaboration, and problem-solving skills. Ability to work in a fast-paced, dynamic environment with multiple stakeholders. Special Requirements Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport. Valid Driver's License required Valid Passport with ability to obtain travel Visa / Travel Authorization as required Knowledge, Skills, Abilities: Knowledge Core competencies in statistics, visualization, and data mining and modeling. Experience and understanding of a wide variety of analytical processes, tools, and approaches. High level understanding of data gathering and transformation tools Skills Experience with PowerBI, Tableau, PowerApps SQL Developer (Oracle) Predictive Modeling/Forecasting (Time Series Analysis & Other Regression Initiatives) Microsoft Excel (VBA, PowerQuery, and Access Add ins) Lean Six Sigma Certification Abilities Experience structuring and delivering presentations and communications targeted to company leadership and stakeholders. Ability to work independently and efficiently, often without direct supervision. Ability to quickly learn potentially unfamiliar topics. Excellent verbal and communication skills. Aviation industry experience preferred. Compensation: In addition to the listed base pay range, AvAirPros and SFOTEC provide generous benefits including company-paid medical/dental/rx coverage, short and long-term disability insurance, and long-term care insurance. We offer a 401k with match, and a stock plan as well as PTO (vacation/holiday/sick). This role also includes an additional bonus component of up to 15%. Job Type: Full-time Schedule: Monday to Sunday Pay: $70,000.00 - $90,000.00 per year Benefits:401(k) / 401(k) matching / Dental insurance / Disability insurance / Health insurance / Life insurance / Paid time off / Vision insurance Supplemental Pay: Bonus opportunities Work Location: In person
    $70k-90k yearly 2d ago
  • Restaurant Manager

    Harrah's Northern California

    Manager job in Ione, CA

    Restaurant Manager - Louie Oliver's We're seeking a dynamic and experienced Restaurant Manager to lead daily operations at Louie Oliver's, ensuring exceptional guest experiences and team performance. This role is responsible for driving service excellence, maintaining high standards in food quality and sanitation, and managing labor and operational costs. About Harrah's Northern California Located in the heart of historic Gold Country, just a short drive from Sacramento, Harrah's Northern California Casino offers a vibrant and modern gaming experience set against the scenic backdrop of the Sierra Nevada foothills. As part of the Caesars Entertainment family, the property features a 25,000-square-foot casino floor with hundreds of slot machines, live table games, and e-tables. Guests enjoy diverse dining options, exciting promotions through Caesars Rewards, and a welcoming atmosphere that blends entertainment with elegance. Harrah's NorCal is also proud to support the local community through volunteer efforts and charitable initiatives. Working at Harrah's Northern California At Harrah's Northern California, team members are more than just employees we are part of a dynamic, guest-focused community that thrives on energy, excellence, and opportunity. Whether you're on the casino floor, in the kitchen, or behind the scenes in marketing or operations, every role contributes to creating memorable experiences for guests. What makes Harrah's NorCal a great place to work? Supportive Culture : The environment is friendly and inclusive, with a strong emphasis on teamwork and mutual respect. Career Growth : Harrah's offers exciting career paths in gaming, hospitality, marketing, and culinary arts. There are opportunities for advancement and personal development across departments. Competitive Benefits : Team members enjoy competitive compensation and benefits packages and access to training and development programs. Dynamic Work Environment : The casino thrives in a dynamic, high-energy environment where adaptability and a proactive mindset are celebrated as keys to success. Community & Brand Pride : As part of Caesars Entertainment, Harrah's NorCal upholds high brand standards and actively contributes to the local community. Employees take pride in representing a trusted and iconic brand. Key Responsibilities: Oversee daily restaurant operations and team performance Ensure top-tier guest satisfaction and service scores Manage staffing, scheduling, and labor costs Maintain compliance with health, safety, and regulatory standards Hire, train, and develop team members Conduct performance reviews and support employee growth Monitor food quality and cleanliness standards Collaborate with leadership to meet revenue and expense goals What We're Looking For: Proven leadership in restaurant or hospitality management Strong communication and team-building skills Ability to work flexible hours, including nights, weekends, and holidays Commitment to excellence in guest service and team engagement Join a team where hospitality meets excellence. Apply now to be part of something special at Louie Oliver's! #RestaurantManager #HospitalityJobs #FoodAndBeverage #RestaurantLeadership #HospitalityCareers Apply Here: ************************************************************************************************
    $51k-71k yearly est. 1d ago
  • Store Manager

    Gentle Monster 4.1company rating

    Manager job in San Jose, CA

    ABOUT US: About IICOMBINED Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, the tea & dessert brand NUDAKE, the headwear brand ATiiSSU and the tableware brand Nuflaat. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions. GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements. With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics. KEY RESPONSIBILITIES 1. Boost Sales: Develop and implement effective sales strategies to drive revenue growth and achieve sales targets. The key performance indicator for the Store Manager is sales performance, evaluated through sales data and various metrics such as Units Per Transaction (UPT) and conversion rate. 2. Sales Analysis: Conduct regular analysis of sales data to identify trends and opportunities for improving store performance. 3. Customer Service: Ensure exceptional customer service by training and supervising staff to meet and exceed customer expectations, including uncovering customers' need and provide prompt and friendly service ensuring that customers leave the store satisfied 4. Maintain the Perfect Condition of the Store: Not only maintaining a clean workplace environment and managing inventory but overseeing the store maintenance and merchandising to ensure an organized and visually appealing shopping environment in accordance with the brand principles. 5. Coaching: Strive to identify and nurture the potential within the team, inspiring individuals through meaningful interactions and encouraging long-term vision and engagement. KEY WORKING RELATIONSHIPS The Store Manager at Gentle Monster is required to maintain strong working relationships primarily with the Head Quarter Global Store Operations Team in South Korea, as well as with the U.S. Corporate Leadership and other Store Managers in the U.S. SKILLS & EXPERIENCE · Minimum 4 years of supervisory experience (2 or more in a store manager role) in a retail environment or related area · High School graduate or equivalent; college degree preferred · Ability to adapt and multi-task, and have a collaborative attitude in a fast-changing, retail environment · Ability to motivate staffs through strong leadership and interpersonal skills · Strong communication skills, both written and verbal (company's primary communication channel is Slack and E-mail) · Basic computer skills and software proficiency (MS Word, Excel, Power Point and Outlook preferred) · Open availability and flexibility to work nights, weekends, shop openings and closings according to the needs of the business REQUIREMENTS · This position is based in a retail store environment. Requires standing and walking up to 8 hours per shift. · Required to work a minimum of 40 hours per week including weekends. · Store Manager will rotate days off with the associate/assistant manager to ensure that there is always one manager level present especially on important dates such as weekends, holidays, and during collection launches. · Requires bending and kneeling to process and place merchandise as well as reaching to obtain or stock merchandise from shelving. · May be required to climb ladder or stepstool to stock and/or acquire merchandise for sale · Required to lift items weighing 5 to 25 lbs. regularly. In certain circumstances, weights may be higher. · Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others. · Must be able to comply with the company and brand policy and guidelines, including the brand outfit regulation, and ensure store compliance Job Type: Full-time Pay: $80,000.00 - $95,000.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance Work Location: In person
    $80k-95k yearly 3d ago
  • Environmental Division Manager

    Alarcon Bohm

    Manager job in San Jose, CA

    The Environmental Division Manager is responsible for developing and executing the business development plan and strategy which includes but is not limited to estimating, building and overseeing and managing all field crews and their activities related to the abatement of hazardous materials, including asbestos, lead, mold, and other contaminants. This position ensures work is performed in full compliance with applicable federal, state, and local environmental regulations and company safety standards. The division manager will build and lead crews, contract and coordinate with clients and subcontractors, and ensure timely project completion. Essential Duties and Responsibilities · develop and execute a business development plan and strategy · estimate and manage projects · build and add to field crews · Supervise day-to-day field operations for hazardous material abatement projects · Ensure adherence to safety procedures, regulations, and site-specific plans · Conduct pre-job planning and daily briefings with crews · Inspect work areas to ensure containment, decontamination, and waste handling protocols are followed · Maintain accurate project documentation including logs, permits, and incident reports · Communicate with project managers, clients, and inspectors throughout project lifecycle · Monitor crew performance and provide on-the-job guidance and training · Coordinate logistics related to equipment, materials, and transport of hazardous waste · Enforce use of personal protective equipment (PPE) and conduct jobsite safety audits · Respond to emergencies, incidents, and inspections as required · Ensure proper decontamination and disposal in accordance with EPA, OSHA, and Cal/OSHA requirements Must-Have Qualifications · At least 10+ years of direct supervisory experience in hazardous material abatement. · Current certifications (if expired, no more than a year): · OSHA 30 · HAZWOPER (40-hr) · Confined Space Entry Training · NFPA Electrical Safety Training · First Aid/CPR · Asbestos Supervisor Certification · Lead Supervisor Certification · Residency or willingness to commute within 25 miles of the SF Bay Area · Strong working knowledge of relevant federal, state, and local abatement regulations · Demonstrated leadership skills with ability to build, and train and direct field crews · Valid driver's license with a clean driving record · Ability to lift 50+ lbs and wear full PPE, including respirator equipment · Must be able to work fully on-site and in physically demanding conditions Work Environment and Physical Demands · Exposure to hazardous materials, extreme temperatures, confined spaces, and construction environments · Requires frequent standing, walking, bending, lifting, and use of protective gear · Must be able to respond quickly to on-site issues and emergencies · Travel to job sites within the Bay Area required Compensation & Benefits · Salary Range: $90,000 - $125,000/annually · Health and Dental insurance. · Company vehicle or mileage reimbursement. · Paid time off · Valid driver's license and clean driving record preferred.
    $90k-125k yearly 3d ago
  • Store Manager

    St. John Knits

    Manager job in Livermore, CA

    This role is responsible for overseeing sales, human resources, inventory control, merchandising, providing outstanding client service, and maximizing profits by controlling expenses. Store Managers are held directly accountable for their individual store's financial results and are responsible for recruiting, staffing, and developing all employees. ESSENTIAL DUTIES AND RESPONSIBILITIES Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication) Communicates effectively and with a global perspective; develops and maintains professional relationships Effectively teaches, demonstrates and implements training programs to ensure staff is trained in product knowledge, clienteling and relationship selling skills Promotes and supports customer loyalty programs Create and maintain positive employee relations by leading and developing a professional store team Ensure on-going, specific and immediate coaching and feedback delivery of all performance documentation in a timely manner; Monthly Touch Base, store meetings, Performance Review, Employee Notices and Performance Improvement Plan Coaches, develops, and motivates the sales team on a daily, weekly and monthly basis to meet sales goals utilizing the following: Monthly Touch Base Regularly scheduled Store Meetings Product Knowledge materials Scheduled Selling Floor time to observe, coach, support and to lead by example Effectively teaches, demonstrates and ensures all store staff complies with all Company initiatives Recruit, hire and develop top sales and management professionals; maintain an active networking group Maintain staffing levels in accordance to store headcount Develop staff for internal succession planning Resolve client issues and requests in a efficient and quick manner Demonstrates high level of quality in work, attendance and appearance Solves problems/issues methodically and with a sense of urgency Takes appropriate partnerships with Supervisor, Human Resources and other corporate partners Develops a strategic plan to achieve store business goals Sets daily, weekly and monthly sales goals for the store and the sales team and ensure sales goals are achieved Coach and develop staff to exceed individual and store goals Communicate and successfully promote programs, marketing tools and events aimed at increasing business Utilize and maintain client database for phone calls, appointments, and events Is involved in the community and outreach projects in the local marketplace Understands the company's business strategies and direction Follows through and accomplishes multiple projects / priorities in a timely manner Achieve/exceed all financial and operational objectives with regards to expense control, loss prevention, audits, payroll and weekly reports Maximize store profits through inventory management Prepare, coordinate and ensure complete and accurate physical inventory per Company guidelines Identify and communicate merchandise assortment opportunities and issues to merchant team Execute and maintain visual merchandising standards consistent with the Company brand standards and directives Ensure accuracy of Company in store promotions and merchandise markdowns Promptly and accurately complete New Hire Paperwork and separation paperwork per Company procedures Maintains efficient and accurate back room operations to include stockroom organization and shipping/receiving Understands and uses all reports and reporting procedures including Profit and Loss statements Ensures accuracy of all POS procedures and conducts training of POS System to staff Opens and closes the store performing all tasks to Company standard Prepare, schedule and facilitate required Store Meetings Maintains standards of cleanliness and organization Maintain store and staff safety Monitors and maintains compliance to all Company Policies & Procedures Adhere to Timekeeping procedures Adhere to local, state and federal laws
    $40k-71k yearly est. 2d ago
  • Store Manager

    Mango 3.4company rating

    Manager job in Walnut Creek, CA

    At MANGO we inspire and we unite through our passion for style and culture. We are present in more than 115 countries and our online presence extends to more than 110 countries. Our team is made up of people of 112 nationalities and 78% of them are women. MANGO will be opening a new location at Broadway Plaza, in Walnut Creek, California in September 2025, and we are currently recruiting for a FULL TIME STORE MANAGER to join our team! WHAT WOULD YOUR DAY TO DAY BE LIKE AT MANGO? Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally. You got it? We like you!
    $36k-60k yearly est. 5d ago
  • Store Manager

    Staples, Inc. 4.4company rating

    Manager job in Milpitas, CA

    As a General Manager Bench, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network. Get great perks. Bonus plans, generous paid time off, career development program, and weekly pay Compensation based on qualifications and experience. Hiring immediately Full medical benefits package, 401(k) with company match, and many more benefits Associate store discount and more perks (discounts on mobile plans and other retailers, etc.) Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a consultative and customer centric environment for the small business customer Empower your team to learn, grow and deliver through teaching, coaching and inspiring Lead merchandise sales, print & marketing services and retail operations Drive profitable sales and margin while reducing variability and improving performance YoY Hold yourself and your team accountable for flawless execution of operational excellence Coach every manager and supervisor to create a culture of consultative selling and total solutions Overall leadership of running a store; additional responsibilities as needed or assigned Essential skills and experience: 1+ year progressively responsible store management experience in a retail environment as a General/Store Manager Store Operations experience with analysis, planning, financial acumen and driving results Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution Experience developing a team in operational excellence to drive profitable YOY sales and margins Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously Staples does not sponsor applicants for work visas for this position Preferred skills and experience: Bachelor's Degree in Business or related field Ability to engage with the community and network & support small business customers #MGT #LI-VL1 At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
    $41k-61k yearly est. Auto-Apply 5d ago
  • Assistant Manager

    Pacsun 3.9company rating

    Manager job in Livermore, CA

    The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees. Responsibilities Build effective relationships with associates, peers and supervisor to develop a high performing team Analyze reporting and business trends to make strategic decisions to drive results Directly supervise the business, ensuring, and maintaining high quality standards Consistently assess and provide ongoing performance feedback to all levels of team members Qualifications Minimum high school education or equivalent 2+ years' of retail or equivalent management experience Strong verbal or written communication skills
    $29k-37k yearly est. 3d ago
  • Assistant Store Manager - San Jose

    Bruce's Tire & Auto Service

    Manager job in San Jose, CA

    Bruce's Tire & Auto Service has been in business since 1936. We strive to create a family-like atmosphere for our team, and our customers. We specialize in everything that rolls. From passenger and light truck tires to medium truck tires, to industrial and agricultural tires. Bruce's also specializes in mechanical repairs, such as brakes, suspension, and engine diagnostics. We are looking for good people that we can grow with. The Assistant Store Manager/Sales is responsible for selling and promoting all products and services offered by Evan's Tire and following the companys store standards and expectations. COMPENSATION: Up TO 90K PER YEAR, DEPENDING ON EXPERIENCE (Hrly + Bonus) Principal Duties and Responsibilities: Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Companys standardized customer service techniques. Listen to and thoroughly document customers concerns; inspect vehicle and refer to service history to accurately identify and verify customers service needs. Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file. Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services. Follow proper procedures when cashing out a customers ticket to include a review of the completed multi-point inspection and explanation of applicable warranties. Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers. Track all new returns, core returns and warranty parts for individual customers. Other duties as assigned. Employee Benefits: Competitive Bi-Weekly Pay Tuition Reimbursement Paid Vacation, Paid Sick Time, and 6 Paid Holidays Medical, Dental and Vision Insurance Life Insurance (Company paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement! Qualifications: Must be at least 18 years of age. Ability to work a minimum of five days, including Saturdays. Prior experience as a Service Advisor is helpful, but not required. Professional appearance and proven ability to work in a process driven environment. Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. RequiredPreferredJob Industries Sales & Marketing
    $33k-42k yearly est. 39d ago
  • Support Manager

    Shef

    Manager job in Fremont, CA

    What We Do At Shef, we are building a community-based food platform. We believe in providing the shefs in our community (refugees, immigrants, stay-at-home parents, retirees) the opportunity to make a meaningful income by doing what they love! We also believe that every person should have access to a wholesome, home-cooked meal at an affordable price. Building a community devoted to economic empowerment and cultural inclusivity -- that's why we started Shef. As one of TechCrunch's "favorite YC startups" backed by prominent Silicon Valley VCs and investors -- we have a ton of exciting work ahead of us! We're looking for a Support Manager to lead our outsourced support team. This person will be responsible for ensuring excellent customer experiences by managing day-to-day operations against key support metrics, driving process improvements, and leading strategic initiatives such as automation and workflow optimization. The ideal candidate is both an operator and a builder-someone who can identify opportunities, create a project plan, and execute independently while keeping stakeholders aligned. Your Responsibilities Strategic Planning & Execution: Lead and independently operate our customer support function, defining strategies and metrics that align with Shef's overall business goals. Team Leadership & Management: Serve as the main point of contact for our BPO and manage the performance of our outsourced support team, ensuring service levels and quality standards are consistently met. Process Innovation: Identify opportunities to improve efficiency, quality, and customer satisfaction, and lead projects to implement solutions (automation, process changes, tooling updates, etc.). Operational Excellence: Track, analyze, and report on key support metrics (e.g., response times, CSAT, etc.) to drive accountability and performance improvements. Cross-functional Collaboration: Collaborate with cross-functional partners (Product, Engineering, Operations, etc.) to identify customer pain points and deliver solutions that enhance the customer experience. Documentation & Training: Own documentation, training, and knowledge management to ensure consistency across the team. What you bring to the role Required qualifications Experience: 4+ years of experience in customer support, operations, or related roles, with at least 2 years in a leadership or managerial capacity AND previous experience in tech, marketplace, or startup environment. Proven Leadership: Demonstrated ability to build and lead high-performing teams, with strong understanding of customer support metrics and how to operationalize them. Analytical & Strategic Mindset: Ability to independently pull and analyze data with proven track record of leading projects from ideation through execution. Platform Expertise: Experience with CX platforms (e.g., Zendesk, Intercom) and customer success methodologies. Communication Skills: Excellent communication and stakeholder management skills with ability to influence stakeholders at all levels. Execution-Oriented: Highly organized, detail-oriented, and able to balance strategic projects with day-to-day operations. Preferred qualifications Experience managing B2C customer support teams Proficiency writing SQL queries to pull data Extensive experience with Intercom Experience with implementing ticket automation Experience with no-code workflow tools (e.g., Zapier, ReTool) Knowledge of marketplace or two-sided platform operations Disclaimers Shef is an equal opportunity employer. Shef is committed to a diverse and inclusive workplace. For individuals with disabilities who would like to request an accommodation during the interview process, please advise your company contact. At Shef, we have a passionate team of all-stars working together everyday to change the way people cook and eat. We're just getting started and couldn't be more excited about the journey ahead. If you're just as excited as us, we'd love to hear from you. The base pay range for this role is $110,000-$140,000 per year.
    $110k-140k yearly 3d ago

Learn more about manager jobs

How much does a manager earn in Manteca, CA?

The average manager in Manteca, CA earns between $55,000 and $170,000 annually. This compares to the national average manager range of $37,000 to $92,000.

Average manager salary in Manteca, CA

$97,000
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