RRT, PT, Days
Manager job in Conyers, GA
SIGN ON BONUS OF UP TO $5,000 AVAILABLE
Piedmont Rockdale is a 161-bed hospital in Conyers serving Rockdale County and the surrounding area. We offer quality healthcare services and respected physicians, surgeons and specialists.
Founded in 1954, Piedmont Rockdale became part of Piedmont Healthcare on October 1, 2017 expanding quality healthcare services to our community.Because not all systems are integrated, all data metrics may not be available in this report.
Responsibilities:
RESPONSIBLE FOR:
Performing patient assessments, general respiratory care procedures and protocols, critical care procedures in adult care areas, blood gas analysis, maintenance and management of all equipment and patient education.
Qualifications:
MINIMUM EDUCATION REQUIRED:
Associate's Degree in Respiratory Therapy Sciences
MINIMUM EXPERIENCE REQUIRED:
None.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
Credentialed by the National Board for Respiratory Care as a Registered Respiratory Therapist (RRT) and Licensed by the State of Georgia under the Composite State Board of Medical Examiners.
ADDITIONAL QUALIFICATIONS:
Current certification in BLS. Must be actively practicing and maintaining all required competencies. One (1) year of experience in performing professional respiratory duties preferred.
Business Unit : Company Name: Piedmont Rockdale Hospital Inc
Auto-ApplyRestaurant General Manager
Manager job in McDonough, GA
Salary Range: $60,000 - $73,000 Sign-On Bonus: $3,000*
*Sign-on bonuses are paid in 3 equal payments according to the following schedule: payment 1 processes 30 days following the date of hire, payment 2 processes 60 days following the date of hire, payment 3 processes 90 days following the date of hire. To be eligible for each bonus payment, the new hire must remain employed.
As the team at Zaxbys expands, we're saving a seat for you!
To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.
To our team members, Zaxbys is an indescribably great place to work!
General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld.
Why work at Zax?
COMPETITIVE PAY
BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary
FREE Meals
Paid Time Off
Paid Holidays
Employee Referral Program
Opportunities to Advance
Benefits
Medical Insurance
HSA Option Available
Dental Insurance
Vision Insurance
Short-Term Disability
Long-Term Disability
Employer Paid Life Insurance
401(k) With Employer Match
100% match of first 3% contribution + 50% match of next 2% contribution
Additional eligibility requirements
Duties and Responsibilities
Complete all training requirements including:
Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Food Safety Certification and Manager Certification
Any additional training required by Zax LLC
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Other responsibilities
Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly
Job Qualifications
The following requirements must be met in order to qualify for this position.
Must be 21 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred
Capability Requirements
The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.
Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment
RRT, WEO, Days
Manager job in Stockbridge, GA
Responsibilities:
SIGN-ON BONUS UP TO $10,000 AVAILABLE
RESPONSIBLE FOR: Performing patient assessments, general respiratory care procedures and protocols, critical care procedures in adult care areas, blood gas analysis, maintenance and management of all equipment and patient education.
Qualifications:
MINIMUM EDUCATION REQUIRED:
Associate's Degree in Respiratory Therapy Sciences
MINIMUM EXPERIENCE REQUIRED:
Previous Working Experience in Respiratory care, or successful completion of department specific orientation including skills validation of competencies for the duties and responsibilities of this level.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
Registered by the National Board for Respiratory Care and Licensed by the State of Georgia under the Composite State Board of Medical Examiners.
ADDITIONAL QUALIFICATIONS:
Current certifications in BCLS, ACLS. Must be actively practicing and maintaining all required competencies.
Business Unit : Company Name: Piedmont Henry Hospital
Auto-ApplyRestaurant General Manager
Manager job in Stockbridge, GA
Salary Range: $60,000 - $73,000 Sign-On Bonus: $3,000*
*Sign-on bonuses are paid in 3 equal payments according to the following schedule: payment 1 processes 30 days following the date of hire, payment 2 processes 60 days following the date of hire, payment 3 processes 90 days following the date of hire. To be eligible for each bonus payment, the new hire must remain employed.
As the team at Zaxbys expands, we're saving a seat for you!
To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.
To our team members, Zaxbys is an indescribably great place to work!
General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld.
Why work at Zax?
COMPETITIVE PAY
BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary
FREE Meals
Paid Time Off
Paid Holidays
Employee Referral Program
Opportunities to Advance
Benefits
Medical Insurance
HSA Option Available
Dental Insurance
Vision Insurance
Short-Term Disability
Long-Term Disability
Employer Paid Life Insurance
401(k) With Employer Match
100% match of first 3% contribution + 50% match of next 2% contribution
Additional eligibility requirements
Duties and Responsibilities
Complete all training requirements including:
Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Food Safety Certification and Manager Certification
Any additional training required by Zax LLC
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Other responsibilities
Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly
Job Qualifications
The following requirements must be met in order to qualify for this position.
Must be 21 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred
Capability Requirements
The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.
Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment
District Manager- Atlanta
Manager job in Atlanta, GA
AND EXPECTATION:
The District Manager Position is responsible for the achievement of Sales Growth on Last Year by providing outstanding Customer experience in all stores through:
Effective Store visits. Evaluate the performance of the Store Manager, utilising the reports available and set clear objectives to achieve Lovisa directives and benchmarks.
Ensure communication, through morning calls, written action plans, LOLA notices and one-on-one meetings is clear and consistent, with an aim to coach and develop your Team.
Recruit passionate and Customer focused Team to develop and succession plan through Lovisa.
Reduce unnecessary costs, through effective rostering - the right people at the right time.
Focus on reducing internal and external shrinkage by ensuring Store Managers and Team follow the Lovisa Security Manual and Loss Prevention best practise.
Flexibility and desire to travel interstate and/or Internationally based on the needs of the business
Skills, knowledge and personal qualities required:
Personable, approachable and a great coach. Be there for your Team.
Time management. Meet all deadlines requested by your Team, Peers, Department Heads and Managers.
Attuned and committed to the Lovisa Culture Commitments and this is displayed at all times through leadership, behaviors, attitude and actions.
Financial Services Operations Manager
Manager job in Alpharetta, GA
Orion Operations Manager - Alpharetta, GA
Join a fast-growing financial services firm looking for a proactive, systems-minded Orion Operations Manager to elevate its national RIA operations.
Compensation: $100k-$110k base + 10% bonus
Why You'll Love This Role
Own and optimize operational workflows across a nationwide advisory platform
Champion data integrity and portfolio accounting accuracy
Work side-by-side with firm leadership in a high-growth, high-visibility environment
Build scalable processes and train advisors + operations teams as the firm expands
What You Bring
5+ years of hands-on RIA operations experience
Solid portfolio accounting chops (Orion preferred but not necessary; Tamarac/Black Diamond also great)
Advanced Excel and data-management skills
A process-improvement mindset and the ability to diagnose and streamline systems
Benefits Include
Base Salary of $100k - $110k + 10% annual bonus
Medical Insurance, Dental and Vision
PTO and 401(k)
If you thrive in RIA operations and know how to keep portfolio accounting running flawlessly, let's connect.
Operations Manager
Manager job in Atlanta, GA
Full-Time | On-Site | Luxury Jewelry Brand
Compensation: $75,000-$95,000 base + performance bonus + jewelry allowance
Cerese D, Inc. is quickly gaining recognition as one of the most sought-after jewelry brands nationwide. Renowned for its passion for color, texture, and balance, Cerese D releases new and exciting designs each month, catering to those searching for fashionable, on-trend jewelry. The brand is committed to delivering unique, fashion-forward designs without compromise. Cerese D's innovative approach and dedication to quality have led many to acclaim it as the jewelry line they've been looking for.
Role Description
This is a full-time, on-site role for an Operations Manager based in Atlanta, GA. The Operations Manager will be responsible for overseeing daily business operations, optimizing workflow processes, coordinating cross-departmental activities, managing inventory, and ensuring company goals are met efficiently. This role involves supervising staff, monitoring quality control, implementing operational policies, and analyzing business performance to propose areas of improvement. Collaboration with the management team to enhance overall business operations is a core aspect of the role.
Qualifications
Strong organizational, planning, and time management skills to oversee daily operations and ensure process efficiency.
Proficiency in team leadership and staff management, alongside effective communication and interpersonal skills.
Experience in inventory management, quality control, and operational strategy implementation.
Analytical and problem-solving skills to identify areas of improvement and enhance business performance.
Proficiency in relevant business management software and tools.
Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent professional experience).
Experience in retail, fashion, or a related industry is a plus.
Strong attention to detail and a commitment to maintaining high standards of quality and service.
Operations Manager
Manager job in Rome, GA
The Operations Manager is responsible for leading and managing daily plant operations in a 24/7 flexographic printing and packaging environment. This position oversees all Production Supervisors and ensures consistent achievement of safety, production, quality, staffing, and onboarding objectives. The role plays a critical part in developing high-performing leaders, driving engagement, and ensuring strong alignment across all shifts. The Operations Manager partners closely with HR to maintain consistency in policies, training, and employee development, while collaborating with Maintenance and Continuous Improvement (CI) to optimize machine performance, minimize downtime, and strengthen operator accountability.
Responsibilities and Duties:
This job description and performance standard document have been prepared as a guide to ensure better communication and understanding. All responsibilities, however, have not been included, nor could they be. Your Manager may from time to time ask you to perform other related duties not specifically included in this description. Likewise, this description will be revised as needed to meet current business requirements.
Operational Leadership
Direct and oversee daily production activities to ensure efficient and safe plant operations across all shifts.
Monitor production schedules, quality standards, and resource allocation to meet output and customer requirements.
Lead engagement on the production floor through regular Gemba walks to observe processes, listen to team feedback, and reinforce safety, quality, and performance expectations.
Collaborate closely with Maintenance, Quality, and CI teams to resolve downtime issues, optimize equipment performance, and sustain TPM initiatives.
Maintain accountability for press and finishing department performance, including waste, uptime, and labor efficiency.
Ensure all work is performed in compliance with safety, SQF, and company standards.
The Operations Manager is responsible for all associate aspects in terms of safety, annual reviews, staffing, hiring and potential terminations in the plant, and works in conjunction with and provides direction to the Production Supervisors for all associate aspects in terms of safety, annual reviews, staffing, hiring and potential terminations in the plant.
Arrives regularly prior to their scheduled shift to review the production schedule, to review staffing issues, and to touch base with the prior Shift Leader for continuity (Shift-to-Shift Tie-In) and preparation for the communication huddles.
Trains, guides, and assists associates in the successful execution of their roles. Coordinates training of new associates by assigning a qualified trainer and monitoring the timely completion and documentation of the training program. Works with Quality Assurance to make sure every associate in the department(s) is “Quality Certified” and completes any other job-related training
Team Leadership & Development
Lead, coach, and develop Supervisors to become strong, consistent leaders capable of managing people, processes, and performance.
Mentor leaders on all assigned projects, ensuring alignment with objectives, deadlines, and expected outcomes while fostering ownership and accountability.
Foster a culture of accountability, engagement, and continuous learning among all team members.
Conduct regular 1:1 meetings and performance reviews with Supervisors to set clear goals and expectations.
Promote open communication and team alignment across all shifts to maintain consistency and productivity.
Partnership & Collaboration
Partner with HR to ensure consistent application of company policies, procedures, and disciplinary practices.
Collaborate with HR and Training teams on staffing, onboarding, and retention to build a stable, capable workforce.
Work closely with Maintenance and CI departments to prioritize preventive maintenance, improve machine reliability, and drive operator ownership.
Support Safety and Quality leadership in maintaining compliance, reducing incidents, and addressing root cause corrective actions.
Performance Management
Track key performance indicators (KPIs) include safety, scrap, downtime, labor utilization, and production output.
Lead problem-solving efforts using Lean/CI tools to identify and eliminate waste.
Analyze daily and weekly production data to identify trends, develop countermeasures, and implement process improvements.
Regularly flex hours to off shifts to drive performance, provide leadership visibility, and support night and weekend teams.
Drive accountability among Supervisors and team members for achieving operational goals.
Employee Engagement & Culture
Promote a positive, inclusive, and performance-driven work environment.
Recognize achievements and reinforce company values through coaching, feedback, and participation in recognition programs.
Champion “We Care” and “Better Together” culture initiatives that align with PPC's core values.
Skills and Qualifications:
Seven years or more experience in a supervisory/management/leadership position in an industrial production environment.
Minimum of 5 years in flexographic printing required.
Detail-orientation required for completing required paperwork and information systems' inputs with a high degree of accuracy.
Proven success managing teams in a 24/7 production environment.
Strong knowledge of lean manufacturing, continuous improvement, and TPM principles.
Demonstrated ability to lead through influence, build effective teams, and develop future leaders.
Excellent communication, organizational, and problem-solving skills.
Proficiency in Microsoft Office Suite and production management systems
Working Conditions and/or Physical Requirements:
Must be able to lift and ensure proper handling of items up to 75 pounds. The Production Manager should consider themselves a “player-coach”, willing to pitch in and lead by example as necessary.
Must be capable of standing for the duration of a work shift less breaks and lunch.
Must be capable and willing to work in excess of a normal workweek as production demands dictate.
Must be able to distinguish and ensure product quality in a fast-paced production environment.
Must be able to identify, prioritize, and meet multiple expectations for areas of responsibility.
Must have the physical dexterity to bend, stand, flex, and reach as the position dictates.
Must be able to satisfactorily see and differentiate color per adopted assessment methods in order to support efficient press set-ups and good print quality.
Must be capable of understanding different film testing methods and department quality procedures.
Must travel (up to 10%) as required; overnight travel may be required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Service Manager - Commercial Roofing
Manager job in Atlanta, GA
Atlanta, GA
$85K - $110K + Bonus
Lead with full autonomy and accelerate your career with an industry leader who puts your growth first!
You'll join an established service department, with a dedicated team of professionals all ready to help you make an impact from day 1!
Micromanagement doesn't exist here, leaders, winners and A-Players do! You will be given the tools and freedom to succeed.
You'll have full autonomy over your department, schedule and career growth. This is a company that promotes from within, you could be the next Service Director!
What's in it for you?
PTO
Medical, Dental & Vision
Life & Disability Insurance
401(K) Plan with Employer Contribution
Company Vehicle, Phone, and Computer
Company
This is an established national contractor, who have gone from strength to strength in the past 10 years.
Their work is exclusively commercial roofing, specialising in Service, Re-roof and New-con. All using in house crews, this is a company who train and promote from within, with countless examples of Foreman becoming Project Managers, PMs into Operations and so on.
Your Role
Lead service teams and oversee daily operations to ensure safe and high-quality delivery.
Manage and grow client relationships to drive repeat business and long-term accounts.
Control budgets and profitability while improving operational performance.
What you'll need
5+ Years in a Service Manager position
Experience in sales and operations
Strong knowledge of roofing systems (TPO, EPDM, PVC, modified bitumen, coatings, etc.).
General Manager
Manager job in Atlanta, GA
Exciting Opportunity: General Manager - Commercial Real Estate
CORY is hiring an experienced General Manager who is passionate and driven about real estate and ready to innovate and make a real impact every day.
About Our Client:
Our client is an innovative real estate owner-operator with a national presence that provides tenant-based spaces to support small and mid-sized businesses. They are expanding nationwide and looking for talented industry leaders to join their team!
Your Responsibilities as a Leader:
Manage day-to-day operations for a tenant-based commercial asset
Lead a small on-site team and vendor relationships to drive NOI and exceed goals.
Develop and manage the operating income/expense budgets.
Adhere to all compliance regulations and local laws.
Deliver the highest level of tenant satisfaction.
The Skills & Experience You Possess:
Strong leasing experience in commercial real estate
Collaborative Mindset: Thrive in a team environment.
Adaptability: Comfortable in a fast-paced, ambiguous environment.
Communication Skills: Clear and concise in both written and verbal communication.
Perks and Benefits You'll Receive:
Base salary range, depending on experience, and full benefits
Highly competitive bonuses and other incentives
How to Apply & Be Selected:
Send your resume to *************************, and our team will reach out with next if selected.
Want to join The CORY Network?
Check out CORY job listings and join our newsletter for upcoming opportunities that align with your professional goals.
Senior Manager of Ecommerce Development & Operations
Manager job in Atlanta, GA
Purpose:
The Senior Manager of Ecommerce Development & Operations is responsible for ensuring the stability, performance, and continuous improvement of Floor & Decor's digital platform. This role oversees site operations, release management, and cross-functional delivery to enable an exceptional customer experience and drive sustained ecommerce revenue growth. The position leads internal teams and external partners to optimize platform functionality, strengthen operational excellence, and support the end-to-end digital customer journey.
Minimum Eligibility Requirements:
5+ years in program or large-scale project management
5+ years managing technical operations within an ecommerce, IT, or technical organization
5+ years of software development or product delivery experience in an Agile environment
3+ years of people management experience
3+ years annual planning including estimating and prioritizing work
Proven ability to make data-driven decisions to resolve operational issues
Essential Job Functions:
Ecommerce Delivery & Operations: Lead planning and execution for ecommerce projects, managing site operations, Scrum processes, releases, and testing.
Project Oversight: Develop and manage delivery plans, set milestones, and ensure successful completion of product development, QA, and release management activities.
Incident Management: Triage production defects, oversee root cause analyses, and communicate business and customer impacts.
Cross-Functional Collaboration: Partner with product management, IT, QA, development, operations, and third-party vendors to deliver high-quality digital experiences.
Team Leadership: Manage and develop a cross-functional team spanning development, QA, and operations. Foster a culture of accountability, innovation, and continuous improvement.
Vendor Management: Oversee relationships and contracts with ecommerce third parties and technology partners.
Performance Monitoring: Ensure site performance, stability, and user experience meet business and customer expectations.
Governance & Reporting: Manage change requests, provide regular project status updates, and ensure effective communication across stakeholders.
Preferred Skills & Experience
Experience managing multiple complex projects in a fast-paced environment
Proficiency with Jira Core, Jira Service Desk, and OpsGenie
Strong leadership, organization, and communication skills
Certified Scrum Master (CSM), Project Management Professional (PMP) or similar certification(s) a plus
Familiarity with ecommerce technologies such as Salesforce, Dynamic Yield, Amplience, Algolia, and Noibu
Familiarity with Content Delivery Networks (CDNs) such as Cloudflare
Demonstrated success managing vendors, contractors, and third-party partners
WORKING CONDITIONS (TRAVEL & ENVIRONMENT):
Limited travel required including air and car
While performing the duties of this job, the employee may occasionally be exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
PHYSICAL/SENSORY REQUIREMENTS
Sedentary Work - Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Note:
Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
General Manager (Solid Waste Industry) (Atlanta)
Manager job in Hiram, GA
Find out if this opportunity is a good fit by reading all of the information that follows below.
CWS is a leading provider of waste management services throughout South Carolina, Tennessee, Georgia, Virginia, and Florida areas. We are committed to providing superior customer service with our emphasis on integrity, reliability and cleanliness. We invest in our community, our customers and our employees by providing access to state-of-the-art systems and processes, and the best leadership in the business!
POSITION SUMMARY:
Manages the daily operations of the hauling company and establishes and maintains performance and productivity metrics and cost management processes.
PRIMARY DUTIES AND RESPONSIBILITIES:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Manage daily operations of the hauling company. Implement operating procedures and ensure excellence driver standards are met
Manage department staffing levels, including safety issues/claims, hiring, training and performance management of supervisors, drivers, helpers, dispatchers, and other operations employees. Ensure positive morale of operations employees
Interact with customers and local, state and federal government employees to resolve customer service concerns and ensure regulatory compliance standards are met
Ensure maximum productivity and route management systems for commercial, roll off and residential routes and establishes productivity improvement goals where needed
Responsible for the adherence to operating standards, the development of supervisory goals and objectives, and the management of labor hours and disposal expenses
Implement and maintain an effective loss control and safety program
Provide coaching and counseling for staff development. Train supervisors to interpret and understand productivity and other line of business reports
Work with other department managers to ensure the long-term success of the company
Approve expenses and manage the budget for the operations department including approval of purchase orders and vendor pricing. Approve the payroll of all employees under direct supervision
Oversee and support good working relations between management and employees
Preferred
Have previous experience in a position involving operations, customer service, community relations, health and safety, financial, and human resources function, experience as a supervisor or manager; experience implementing safety (OSHA) programs and equipment specifications, and experience preparing and managing budgets with a strong acumen for financial reporting analysis, revenue and cost per unit review.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of OSHA, DOT and other related federal regulations
Strong attention to detail required
Ability to read and interpret documents as safety rules, operating and maintenance instructions and procedure manuals
Ability to communicate effectively across various levels of the organization, and communicate with customers and vendors
Strong written and oral communication skills
Strong motivational, coaching and teaching skills
Must meet all regulatory requirements to operate trucks and other equipment used.
Requirements:
MINIMUM REQUIREMENTS:
Education: Associate's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 2 years of relevant work experience.
Years of Experience: 2 plus years of work experience (in addition to education requirement) in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees. xevrcyc
Certifications: None required.
PI58037ebcfe8d-38
Curriculum Support Manager
Manager job in Kennesaw, GA
About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!
Location
(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Manages the electronic catalog system and electronic curriculum management database system. Provides support for the campus community regarding the curriculum review process and supervises the day-to-day operations of the department. Provides support for the implementation of university academic policies and procedures
Responsibilities
KEY RESPONSIBILITIES: -
1. Manages the electronic catalog system, electronic curriculum management database system, syllabus archiving software, and the curriculum data component of the faculty credentialing system
2. Supervises the day-to-day operations of the department
3. Collaborates with leaders and departments to develop and provide training on the electronic curriculum support systems
4. Assists in maintaining the integrity of data in the electronic curriculum support systems and department databases
5. Maps and runs imports and exports between electronic curriculum support systems.
6. Responsible for the publication of the university catalogs
7. Develops, updates, maintains and verifies approval process forms and routing information, system templates, external links, and system calendars
8. Publishes reports to notify campus community of curriculum revisions
9. Develops and tests data hierarchies and designs and conducts daily electronic curriculum support systems tasks (i.e., including adding user roles and committee members)
10. Conducts reviews of proposals in electronic curriculum support systems
11. Collaboratively develops and maintains innovative training materials for electronic curriculum support systems
12. May manage team members as assigned
Required Qualifications
Educational Requirements
Bachelor's degree from an accredited institution of higher education in related field.
Required Experience
Three (3) years or related experience in higher education or related field.
Preferred Qualifications
Additional Preferred Qualifications
Demonstrated ability to manage projects with hard deadlines.
Knowledge of KSU, USG BOR, and SACSCOC policies that pertain to academic programs
OmniUpdate Certification as Acalog/Curriculog Administrator
Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
Preferred Experience
Experience working on a collaborative team
Previous experience in academic publications, registration functions, or IT support
Experience with Acalog, Curriculog, Simple Syllabus, Banner, HTML, Application Program Interface (API), and/or Smartsheet or similar products, modules, or software
Knowledge, Skills, & Abilities
ABILITIES
Able to deal with multiple tasks or projects at one time meeting assigned deadlines
KNOWLEDGE
Possess knowledge of KSU and BOR curriculum processes and policies
Experience with complex content management systems (CMS)
Knowledge of DegreeWorks and Banner
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, Smartsheet)
Strong attention to detail and follow up skills
Strong customer service skills and phone, e-mail, and virtual meeting etiquette
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at **************************************************************************
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at ************************************************
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, ****************.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position may travel 1% - 24% of the time
This position does not require security clearance.
Background Check
* Standard Enhanced
* Education
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
*****************************************************************************************
Easy ApplyCustomer Service Manager (Power Generation / HVAC Equipment)
Manager job in Canton, GA
The Customer Service Manager position is responsible for day-to-day activities of assigned customer accounts. This position shall be the customer advocate within the company while also maintaining an appropriate balance for the company interest. A company Customer Service Manager is expected to build and maintain strong, long-lasting customer relationships. This position is expected to maintain the general customer relationship, work closely with the assigned sales representative, and identify ways to provide additional services to the customer. The Customer Service Manager shall coordinate services with the customer and solve problems to effectively manage the customer's expectations. The Customer Service Manager shall work with the operations team to meet or exceed financial & operational goals for his/her accounts.
In addition, the Customer Service Manager will oversee customer accounts and assist inter-department Team Members who are directly responsible for (i) contract renewals for current accounts (including price increases); (ii) working collaboratively with Sales on requests for pricing additional locations or services (iii) the review of customer-proposed Scopes of Work; (iv) the development of reports for managing the customer's key performance indicators (KPI) defined by the Customer and/or Company; and (v) scheduling and attending periodic business reviews.
Duties and Responsibilities:
+ Liaison between company and customer acting as the advocate for the customer.
+ Engage with the operations teams to support meeting or exceeding financial and operational goals.
+ Develop a comprehensive knowledge of company services, solutions, and programs.
+ Manage the day-to-day communication and escalations of assigned accounts via inbound telephone calls, vendor portals and emails.
+ Oversee customer escalations to resolution through coordination with other internal teams.
+ Actively review PowerSecure's PowerControl platform to coordinate emergency responses and storm support.
+ Take a proactive role in communicating with the customer and meeting their needs. Meet with customer regularly to discuss upcoming services and schedules.
+ Obtain feedback from customer on quality of service performed and work with delivery teams to enhance future service to the customer.
+ Build and maintain strong customer relationships with each assigned account.
+ Ensure all required reporting and contract compliance requirements are being met.
+ Ability and authority to address customer complaints and issues, while maintaining professional demeanor at all times.
+ Coordinate with the other team members to resolve problems, facilitate solutions and enhance the customer service experience.
+ Engage with leadership and other departments in developing processes, procedures and strategies related to the Account Management Department.
+ Onboard new customers into company's systems and processes.
+ Establish frequent customer feedback process and organize feedback to communicate to management and other departments.
+ Periodic travel will be required to attend customer meetings.
+ Provide after-hour emergency response as required.
Education and Experience:
+ Minimum of 5 years Account Manager experience within a business-to-business environment.
+ High School diploma is required.
+ Bachelor's degree is preferred.
+ Previous service industry experience (Power Generation, HVAC, etc.) is preferred.
Knowledge, Skills, and Abilities:
+ Capability of managing customers with tact, patience, and grace.
+ Fluency with Microsoft Office product suite.
+ Critical reading and analytical skills.
+ Strong organizational skills.
+ Ability to manage workload issues with strict deadlines and attention to detail.
+ Capable of working independently and multi-tasking in fast paced environment.
+ High energy level with ability to take initiative.
+ Must possess excellent verbal and written communication skills.
Conformance Statement: In the performance of their respective duties and responsibilities all employees are expected to conform to the following:
+ Perform quality work within deadlines with or without direct supervision.
+ Interact professionally with other employees, customers, and suppliers.
+ Work effectively as a team contributor on all assignments.
+ Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
+ Treat all customers and colleagues with respect and dignity.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.
PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third-party recruiters.
About Us:PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.
Join Our Power Team!
We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:• Medical, dental, vision and life insurance coverage• Competitive pay and a matching 401 (k) plan• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days) • Flexible spending accounts/Health savings account• Wellness Incentive Programs• Employee Referral Program• Tuition Reimbursement
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.Operating Company: PowerSecure
Site Ops Manager Job Details | RS Group
Manager job in Atlanta, GA
ABOUT THE ROLE The Site Operations Manager oversees and reports on the daily operations of the MRO storeroom, determines proper inventory levels and methods, and analyzes spend to provide cost savings and storeroom improvements. The Site Operations Manager collaborates with various corporate departments on procurement, systems integration, customer invoicing, and vendor payments. The Site Manager drives customer satisfaction through building strong customer relationships and ensuring excellent customer service from the staff. This role aims to achieve metrics per the customer contract and SOA strategic imperatives related to Cost Savings, Stock Outs, Time in Full Delivery, Compliance, Safety & Environmental, Material Savings, and Process Improvements. This includes negotiating, developing, and managing multi-disciplined projects, as well as tracking and managing business results and routinely sharing and presenting those results regularly to the client. The Site Manager demonstrates value to the customer by achieving business goals and objectives, providing measurable cost savings, and identifying storeroom quality improvements. The key to success is conveying a vision for best-in-class storeroom management within the contractual terms.
COMPENSATION: $83K - $90k
SCHEDULE: Mon - Fri | Monday-Friday. Flexibility required for shifts that may fall anytime between 7 AM and 5 PM.
DIRECT REPORTS: 2
KEY RESPONSIBILITIES
* Responsible for the on-site supervision of all aspects of MRO and storeroom management operations encompassing customer service, supply chain management, purchasing, receiving and inventory control while following and enforcing all site SOP guidelines
* Work through the applicable Category Managers to negotiate guarantees of stock and non-stock items
* Learn the essential aspects of the client's contract and ensure understanding and compliance for all associates
* Effectively manage client relationships, advise, and consult on business processes and exceed internal/external customer expectations. Attend meetings and make contacts as necessary with Clients and Vendors to resolve quality and delivery problems.
* Execute and manage all aspects of purchasing cost-effectively and maintain data integrity within RS Integrated Supply enterprise asset management system and/or the customer's CMMS system. Maintain and control all aspects of purchasing through distribution in a cost-effective manner while communicating with the customer's operational facility. Become proficient in both SYNC and the client's systems
* Work with senior management to define and implement strategic and tactical plans and concepts, effectively prioritizing daily tasks and procedures.
* Responsible for recruiting new staff, working with HR and Supervisor, and following recruiting SOPs
* Monitor storeroom inventory levels and build levels in accordance with customer and RS Integrated Supply's needs. Develop and implement Inventory Reduction Programs. Ensure maintenance of proper labeling and storage of all inventoried items.
* Prepare, perform, and oversee all daily, weekly, and monthly reports (e.g., stock replenishment, Buyer activity, Ops reporting, etc.) as required. Evaluate/analyze report results and develop/initiate corrective actions/process improvements as needed.
* Initiate ongoing communication and collaboration with other Site Buyers and Managers within the program or division to capitalize on areas of opportunity and shared resources.
* Follow the Partner or Tier 1 Supplier program as instructed by corporate offices, adhering to established goals. Routinely collaborate with corporate Supply Chain and Partner Suppliers to leverage resources and bring value to the client.
* Periodic KPI reporting and performance review with client (weekly, monthly, quarterly) as required
* Build successful local vendor relationships, evolving the connection to achieve better pricing while researching outside savings and supplier opportunities with external vendors.
* Utilizes approved standard operating procedures to perform and manage all work at the site. Look for ways to improve processes, streamline efforts and increase quality documentation and reporting on all efforts made.
* Create invoices as needed and follow up on past-due AR's.
* Confers with customers to enhance and further implement the program. Evaluate areas for improvement and expanded services. Establishes working relationships and effective communication with key managers and site staff.
* Develops knowledge of customer's business and plant operations so pertinent information can be communicated to our customers and implemented as needed to enhance our program offerings.
* To become proficient in SYNC
* Understanding of client interface and client system if applicable
* May perform duties of procurement specialist and/or attendant as needed
* Other job duties as assigned
CANDIDATE REQUIREMENTS
* Associate degree or equivalent experience required; bachelor's degree preferred
* Minimum of 3 years of recent experience in purchasing and managing MRO commodities such as electrical, filters, PVF, power transmission and other related maintenance items
* CPM/APICS desirable
* Learn/Six Sigma certification preferred
* Proficiency in Procurement or CMMS and/or EAM Software
* Experience in supply chain management/sourcing
* Experience and familiarity with inventory control, receiving, and shipping processes
* Experience in financial reporting, budgeting, and/or overseeing P&L
* Strong proficiency with Microsoft Office programs, including Excel, PowerPoint, and Outlook.
* Demonstrated interpersonal skills, including strong verbal and written communication
* Excellent customer service skills and the ability to manage customer expectations
* Strong organizational skills and the ability to be flexible
* Ability to multi-task while paying attention to detail
#LI-IS
Customer Service Manager
Manager job in Atlanta, GA
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - VIRTUAL - US Georgia
Division: Solutions
Job Posting Title: Customer Service Manager
Time Type: Full Time
POSITION SUMMARY
Manages and builds the relationship with the clients at the site level while maintaining a working knowledge of the overall performance of the operation. Responsible for the optimal preparation, administrative follow-up and securing of the inbound, picking, packing, VAL and outbound process and the communication about these with the clients and internal stakeholders while meeting the client's SOP. This includes overseeing the work and output of any Team Leaders in the department. The Manager will be the escalation point to resolve any client requests or complaints in the event they are not able to be handled by the representatives in the department. Additionally, the Manager is expected to become a subject matter expert, both on Company's specific product offerings and processes, as well as on the industry in general.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Becomes familiar with clients, including key contacts, unique requirements, and operating processes
* Deploys and improves existing policies and procedures by effectively managing and guiding supervisors and customer service representatives.
* Works with the Operations Manager to ensure the operation is meeting targeted service levels such as but not limited to
o Spot Quotes
o Booking Capture
o Shipment Monitoring
o Billing Issue Resolution
o Service Metric Monitoring
o Reporting
o Data Entry
* Works with site leaders to ensure the operation is meeting all KPI targets.
* Responsible for the highest priority escalation phone calls, especially those requiring the coordination of multiple teams and departments.
* Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
* Provides guidance to staff and assigns task to Customer Service staff.
* Fosters career development, best practices, and optimal morale in the organization.
* Relays consistent issues to the General Manager in a timely and efficient matter.
* Monitoring of changes in the logistics processes and interfering in case of disruptions, including communication with clients and other stakeholders in case of disruptions and changes.
* Coordination between CS team and other internal teams.
* Calculation of production costs and providing input for invoice creation.
* Provides input for annual budget to General Manager.
* Setup and maintenance of process flows and working instructions, for example because of new customer implementations or revised customer agreements.
* Continuous improvement of processes and services provided by the Company
* Maintaining internal and external communication with regard but not limited to escalations, customer visits, specific customer needs, complaint handling and registration, status updates, cycle counting, quality topics and commercial topics.
* Managing exceptional operational customer challenges/requests (for example large volume changes)
* Organizing Operational Review Meetings and Business Review Meetings with key customers.
* Participates in contract discussions/negotiations.
* Supervises execution from qualitative and quantitative perspective and initiates corrective actions when needed.
* Coordinates staffing of CS department
* Performing of staff performance review meetings
OTHER DUTIES (Site Specific)
* Work overtime as dictated by business whether mandatory or voluntary
* Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
* Leads, develops, and coaches team of 10-15 employees
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
* Must have a high school diploma or general education degree (GED).
* 2 years' experience in a leadership role involving customer service or equivalent combination of education and work experience.
* Experience as a Logistics Service Provider Department Manager and complete understanding of the full range of Logistics services, including order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, and various industry specific requirements.
* Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
open/close
Print Share on Twitter Share on LinkedIn Send by email
Manager, Application Support
Manager job in Atlanta, GA
Overview: The Manager, Application Support provides day-to-day tactical and personnel management of the Customer Support team to include managing productivity, personnel, and technical product issues. This position leads the team to enhance the overall customer experience while achieving departmental and company directed goals.
Duties and Responsibilities:
Directly manages a team of support personnel including setting clear objectives, evaluating progress, and instilling a high-performance culture with focus on teamwork, service excellence, and ownership for resolving customer issues; implements procedures and metrics pertinent to the effective and efficient operation.
Develops and refines standard operating procedures for ticket management, monitoring, alerting, and incident management processes;
Serves as point of escalation for customers to resolve highly complex problems; collaborates with cross functional teams to resolve escalated customer complaints.
Stays abreast of new product developments and tactical direction to the business regarding technical support challenges; provides documentation and specific product suggestions influencing product direction.
Manages operational and communication impacts of planned changes, outages, and technology emergencies.
Collaborate with key internal stakeholders to drive customer success and quality to provide long-term value for our customer base;
Partner with Inovalon's cross functional teams to provide customer feedback, streamline processes and improve customer outcomes
Engage directly with our customers to garner feedback and ensure quality of service;
Build upon Inovalon's Support career framework to enhance the team's focus on personnel development;
Maintains knowledge of technology and industry trends and processes and disseminates information to the Customer Support team.
Maintains compliance with Inovalon's policies, procedures, and mission statement.
Adheres to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures with respect to any aspect of the data handled or services rendered in the undertaking of the position.
Fulfills those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.
Job Requirements:
Minimum 5 years' experience in customer facing support roles
Minimum 2-2 years leading customer-facing support teams with a commitment to providing superior customer experiences;
Proven experience working in Support in a growing SaaS-based company;
Dedicated cross-functional orientation and ability to build relationships with other leaders and teams;
Creative problem-solving ability and forward-thinking mentality;
Strong leadership and communication (verbal, written, and presentation) skills;
Previous experience managing remote teams and ability to develop both in-office and virtual teams;
Proven ability to execute strategic projects that enhance and support customer support excellence;
Demonstrated working knowledge of budgets; and
Experience driving innovation and continuous improvement programs.
Education:
Bachelor's degree in business management or relevant field of study.
Physical Demands and Work Environment:
Sedentary work (i.e. sitting for long periods of time);
Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
Subject to inside environmental conditions;
Travel for this position will require business travel to other locations up to 25%.
Auto-ApplyCustomer Service Manager (Power Generation / HVAC Equipment)
Manager job in Canton, GA
The Customer Service Manager position is responsible for day-to-day activities of assigned customer accounts. This position shall be the customer advocate within the company while also maintaining an appropriate balance for the company interest. A company Customer Service Manager is expected to build and maintain strong, long-lasting customer relationships. This position is expected to maintain the general customer relationship, work closely with the assigned sales representative, and identify ways to provide additional services to the customer. The Customer Service Manager shall coordinate services with the customer and solve problems to effectively manage the customer's expectations. The Customer Service Manager shall work with the operations team to meet or exceed financial & operational goals for his/her accounts.
In addition, the Customer Service Manager will oversee customer accounts and assist inter-department Team Members who are directly responsible for (i) contract renewals for current accounts (including price increases); (ii) working collaboratively with Sales on requests for pricing additional locations or services (iii) the review of customer-proposed Scopes of Work; (iv) the development of reports for managing the customer's key performance indicators (KPI) defined by the Customer and/or Company; and (v) scheduling and attending periodic business reviews.
Duties and Responsibilities:
* Liaison between company and customer acting as the advocate for the customer.
* Engage with the operations teams to support meeting or exceeding financial and operational goals.
* Develop a comprehensive knowledge of company services, solutions, and programs.
* Manage the day-to-day communication and escalations of assigned accounts via inbound telephone calls, vendor portals and emails.
* Oversee customer escalations to resolution through coordination with other internal teams.
* Actively review PowerSecure's PowerControl platform to coordinate emergency responses and storm support.
* Take a proactive role in communicating with the customer and meeting their needs. Meet with customer regularly to discuss upcoming services and schedules.
* Obtain feedback from customer on quality of service performed and work with delivery teams to enhance future service to the customer.
* Build and maintain strong customer relationships with each assigned account.
* Ensure all required reporting and contract compliance requirements are being met.
* Ability and authority to address customer complaints and issues, while maintaining professional demeanor at all times.
* Coordinate with the other team members to resolve problems, facilitate solutions and enhance the customer service experience.
* Engage with leadership and other departments in developing processes, procedures and strategies related to the Account Management Department.
* Onboard new customers into company's systems and processes.
* Establish frequent customer feedback process and organize feedback to communicate to management and other departments.
* Periodic travel will be required to attend customer meetings.
* Provide after-hour emergency response as required.
Education and Experience:
* Minimum of 5 years Account Manager experience within a business-to-business environment.
* High School diploma is required.
* Bachelor's degree is preferred.
* Previous service industry experience (Power Generation, HVAC, etc.) is preferred.
Knowledge, Skills, and Abilities:
* Capability of managing customers with tact, patience, and grace.
* Fluency with Microsoft Office product suite.
* Critical reading and analytical skills.
* Strong organizational skills.
* Ability to manage workload issues with strict deadlines and attention to detail.
* Capable of working independently and multi-tasking in fast paced environment.
* High energy level with ability to take initiative.
* Must possess excellent verbal and written communication skills.
Conformance Statement:
In the performance of their respective duties and responsibilities all employees are expected to conform to the following:
* Perform quality work within deadlines with or without direct supervision.
* Interact professionally with other employees, customers, and suppliers.
* Work effectively as a team contributor on all assignments.
* Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
* Treat all customers and colleagues with respect and dignity.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.
PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third-party recruiters.
About Us:
PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.
Join Our Power Team!
We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:
* Medical, dental, vision and life insurance coverage
* Competitive pay and a matching 401 (k) plan
* Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)
* Flexible spending accounts/Health savings account
* Wellness Incentive Programs
* Employee Referral Program
* Tuition Reimbursement
Studio Manager
Manager job in Atlanta, GA
ESSENTIAL DUTIES & RESPONSIBILITIES
You are an essential part of the studio leadership team and you are passionate about driving membership sales, motivating a team and creating an elevated client experience. You are a part of the SweatHouz brand including product, community, operations and people. You have strong assessment, customer service, communication and business acumen skills as well as provide in the moment and ongoing feedback for your team. You work closely with the Sales Associates on a daily basis in providing training for a high-level guest experience and driving to the business needs.
Communicate and exude SweatHouz Brand principles in everything you do.
Sell memberships alongside your team to achieve studio specific goals.
Provide high-level customer service and exceptional hospitality to SweatHouz clients, handling client issues and concerns in a positive and timely manner.
Guest Experience and Retention: We strive to create a studio experience that will excite people about their first time and encourage their continued loyalty.
Train, motivate, direct, coach and evaluate all studio staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and company sales goals.
Maintain the SweatHouz distinct culture and community.
Work closely with the staff on the implementation of standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization.
Develop awesome partnerships in your community to develop awareness.
Cleaning off the sauna suites and laundry of towels after every session.
Maintaining a clean studio at all times, both front of house, sauna suites and back of house.
Exhibit leadership by mentoring sales associates to provide high level customer service and perform all assigned duties
Responsible for supporting all studio-level purchasing, receiving, and supply inventory.
BENEFITS
Paid training
Medical/Dental/Vision
Friendly atmosphere
Room for growth
Free SweatHouz membership
Requirements:
QUALIFICATIONS AND SKILLS
College Degree
At least 3-5 years prior management experience, preferably in a spa, salon, or health + fitness facility.
3-5 years sales and customer service experience is required.
Strong leadership experience (coaching, developing, or mentoring individuals with examples of success stories is a huge plus)
A LOVE for customer service (making people happy!)
Experience with MindBody or a similar CRM / POS is a plus.
Strong communication skills must be able to set clear expectations and give/receive feedback clearly and effectively.
Must be highly organized with the ability to prioritize multiple tasks in the moment.
Important to possess a passion for the SweatHouz brand.
Able to work a non-traditional schedule.
A chance to work in a truly team-oriented and supportive environment.
#PM25
Compensation details: 60000-70000 Yearly Salary
PI3e4ba37f8134-31181-39227025
Site Operations Manager
Manager job in Atlanta, GA
Saltbox makes the hardest parts of running a small online business simple. Our workspaces transform into modern and flexible office spaces with warehouse suites, and all the perks needed to help small businesses grow. Our Members run small to medium sized eCommerce businesses within a diverse group of industries including Fashion & Apparel, Health & Beauty, Entertainment, Electronics and Household Goods. You can help a small business local to your area!
We're looking for an Location Manager to support our Members' success by ensuring our warehouses run smoothly. You thrive on handling a variety of tasks, take pride in solving challenges, and have experience leading teams to enhance customer experiences. Though our locations resemble warehouses, this role offers the chance to empower small business owners and make a direct impact.
The position will start with cross-location support across all three of our Atlanta sites (two in Atlanta and one in Chamblee), providing broad operational exposure. As the team grows, this role will transition into a permanent leadership assignment at one designated location.
Core Functions
Location and Operations Management
Oversee Day-to-Day Operations: Manage occupancy levels, member satisfaction, and budget adherence to ensure smooth facility operations.
Ensure Operational Efficiency: Maintain high standards across all building spaces (warehouse, kitchen, office), ensuring reliable and smooth operations.
Oversee Daily Building Operations: Allocate tasks, manage daily checklists, and oversee couriers and deliveries to ensure the building is clean, organized, and running efficiently.
Member Engagement and Support
Conduct Tours and Member Onboarding: Lead tours for prospective members, clearly communicating the value of Saltbox services, and manage a smooth onboarding process for new members.
Provide Member Support: Engage directly with members to troubleshoot logistical challenges, assisting them with receiving, organizing, and managing their business inventory.
Performance Monitoring and Reporting
Monitor and Report on Location Performance: Prepare and analyze weekly operational reports, highlighting trends, successes, and areas for improvement to optimize performance and alignment with company objectives.
Team Management and Development
Lead and Develop the Team: Manage a team of Member Specialists and Leads, providing them with necessary tools and training to support building operations and offer excellent service.
Talent Management and Staffing: Forecast staffing needs, lead recruitment, and ensure smooth onboarding of new hires.
Drive Training and Development: Develop and deliver training programs, ensuring that all team members meet Saltbox's high standards of performance and are equipped for professional growth.
Foster a Culture of Accountability: Set clear expectations for performance, actively manage individual and team performance, and provide regular, meaningful feedback to encourage continuous improvement.
*Other Responsibilities:
As required, manage special projects or tasks to support overall company objectives.
What You Bring
Operational Leadership:
You have 3+ years of experience in operations, retail, or logistics, with a proven ability to manage fast-paced environments and streamline processes to drive results.
Team Leadership:
With 3+ years of leading teams in physical environments, you inspire accountability, collaboration, and continuous improvement. You are confident in managing daily operations and guiding your team independently, even when an onsite manager isn't present.
Customer-Focused Communication:
You are skilled at building relationships through clear communication, always maintaining a customer-first attitude.
Strategic Problem-Solving:
You excel at resolving conflicts and identifying solutions to improve operations, ensuring accountability within your team.
Organizational Skills:
Your strong organizational abilities help you multitask and optimize workflows using data to meet operational goals.
Hands-On Leadership:
You lead by example, stepping in to support day-to-day operations and motivate your team with enthusiasm and engagement.
What We Offer
At Saltbox, we believe in fostering a work environment that supports the health and happiness of our employees. We're proud to offer a comprehensive benefits package, including:
Medical insurance fully covered for two UHC plans, or a low premium for PPO
401K plan options
Company-paid long-term, short-term disability, and life insurance
Generous paid vacation, sick leave, and holidays
Paid parental leave
Opportunities for professional development, including job training and a dedicated learning budget
Are you ready to join a dynamic and fast-paced start-up? Saltbox is excited to offer this full-time position with a base salary range of $60k-$80k. We understand that each individual brings unique skills and experiences to the table, which is why our salary ranges are tailored to the role, level, and location of the job.
Join Saltbox. Our mission is to make logistics approachable, accessible, and efficient for all. Listen to what human-centric logistics means to our members. Learn more.
Auto-Apply