How To Become A Manager, Member Services: What It Is and Career Path

What is a manager, member services and how to become one

Updated January 8, 2025

4 min read

Ever been described as a people-pleaser? More often than not, it's seen as a bad thing, but that doesn't have to be the case! Put your people-pleasing qualities to work so you can build a great career. Consider a job in a company as manager of member services.

Managers of member services can work in a variety of fields for companies or organizations that offer membership programs to their customers. Your role as manager of member services is to cater to those members, attending to their queries, needs, and complaints.

In your day-to-day, you will answer member enquiries and provide cashier services to members as you oversee and manage staff directly in contact with members. You will develop methods, guidelines, and scripts to reach out to new customers and bring in more membership subscriptions for the company. You will maintain schedules to ensure that member services are always available and not disrupted, and you will guarantee high-quality interactions between staff and members. Essential skills required for this position include customer service mentality, leadership, attention to detail, time management, communication, and motivation.

To qualify for this position, employers usually require a bachelor's degree in an industry-specific field. Moreover, some employers may also give preference to master's degree holders. Prior experience in a similar position is also advantageous. The average hourly pay for this position is $29.05, which amounts to more than $60,000 annually. The career is expected to grow substantially in the near future and create new opportunities across the United States.

ScoreManager, Member ServicesUS Average

Salary

6.0

Avg. Salary $77,204

Avg. Salary $59,228

Stability level

9.7

Growth rate 12%

Growth rate 0.3%

Diversity

5.4

Race

American Indian and Alaska Native 0.88%

Asian 5.12%

Black or African American 11.81%

Hispanic or Latino 14.18%

Unknown 5.36%

White 62.65%

Gender

female 60.52%

male 39.48%

Age - 45

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 45

Stress level

9.7

Stress level is very high

7.1 - high

Complexity level

8.8

Complexity level is advanced

7 - challenging

Work life balance

5.0

Work life balance is fair

6.4 - fair

Key steps to become a manager, member services

Explore manager, member services education requirements

Most common manager, member services degrees

Bachelor's

68.3 %

Associate

13.1 %

Master's

9.5 %

Start to develop specific manager, member services skills

Skills	Percentages
Member Engagement	18.14%
Team Training	12.31%
CRM	9.24%
Membership Sales	6.56%
Cleanliness	6.11%

Complete relevant manager, member services training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New managers, member services learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a manager, member services based on U.S. Bureau of Labor Statistics data and data from real manager, member services resumes.

Research manager, member services duties and responsibilities

Manage relationship with Medicare regional office staff in the context of overseeing Medicare audits.
Establish and redefine business processes in order to achieve national accreditation through NCQA.
Create direct mail, email and Facebook campaigns to attract new members.
Create deduction files and enrollment files to balance with insurance carrier's invoices and employer group's payroll departments.

Prepare your manager, member services resume

When your background is strong enough, you can start writing your manager, member services resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a manager, member services resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable manager, member services resume templates

Build a professional manager, member services resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your manager, member services resume.

Apply for manager, member services jobs

Now it's time to start searching for a manager, member services job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do managers, member services rate their job?

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Manager, member services reviews

A zippia user wrote a review on Mar 2020

Pros

I love the problem solving aspect. Helping my team work through problems and training new employees to perform to their best.

A zippia user wrote a review on Mar 2019