Ever been described as a people-pleaser? More often than not, it's seen as a bad thing, but that doesn't have to be the case! Put your people-pleasing qualities to work so you can build a great career. Consider a job in a company as manager of member services.
Managers of member services can work in a variety of fields for companies or organizations that offer membership programs to their customers. Your role as manager of member services is to cater to those members, attending to their queries, needs, and complaints.
In your day-to-day, you will answer member enquiries and provide cashier services to members as you oversee and manage staff directly in contact with members. You will develop methods, guidelines, and scripts to reach out to new customers and bring in more membership subscriptions for the company. You will maintain schedules to ensure that member services are always available and not disrupted, and you will guarantee high-quality interactions between staff and members. Essential skills required for this position include customer service mentality, leadership, attention to detail, time management, communication, and motivation.
To qualify for this position, employers usually require a bachelor's degree in an industry-specific field. Moreover, some employers may also give preference to master's degree holders. Prior experience in a similar position is also advantageous. The average hourly pay for this position is $29.05, which amounts to more than $60,000 annually. The career is expected to grow substantially in the near future and create new opportunities across the United States.
Manager, Member Services Overview
Manager, Member Services Careers
There is more than meets the eye when it comes to being a manager, member services. For example, did you know that they make an average of $32.27 an hour? That's $67,112 a year!
Between 2018 and 2028, the career is expected to grow 13% and produce 21,900 job opportunities across the U.S.
What Does a Manager, Member Services Do
There are certain skills that many managers, member services have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, managerial skills and communication skills.
When it comes to the most important skills required to be a manager, member services, we found that a lot of resumes listed 23.8% of managers, member services included procedures, while 11.2% of resumes included member engagement, and 8.1% of resumes included membership sales. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the manager, member services job title. But what industry to start with? Most managers, member services actually find jobs in the hospitality and health care industries.
How To Become a Manager, Member Services
If you're interested in becoming a manager, member services, one of the first things to consider is how much education you need. We've determined that 60.0% of managers, member services have a bachelor's degree. In terms of higher education levels, we found that 8.3% of managers, member services have master's degrees. Even though most managers, member services have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a manager, member services. When we researched the most common majors for a manager, member services, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on manager, member services resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a manager, member services. In fact, many manager, member services jobs require experience in a role such as customer service representative. Meanwhile, many managers, member services also have previous career experience in roles such as manager or administrative assistant.
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Manager, Member Services Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a manager, member services can determine their career goals through the career progression. For example, they could start out with a role such as general manager, progress to a title such as director and then eventually end up with the title regional director.
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Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Manager, Member Services
Best Paying Cities
Recently Added Salaries
Job TitleCompany  | Company | Start Date | Salary |
|---|---|---|---|
Robert Half Member Service Manager Member Service Manager | Robert Half Robert Half | 08/29/2020 08/29/2020 | $65,00008/29/2020 $65,000 |
Goodwill Industries of Central Texas Manager of Team Member Services (Goodwill Counseling Services) Manager of Team Member Services (Goodwill Counseling Services) | Goodwill Industries of Central Texas Goodwill Industries of Central Texas | 08/18/2020 08/18/2020 | $60,52308/18/2020 $60,523 |
Metroplus Health Plan Inc. Member Experience & Loyalty Manager Member Experience & Loyalty Manager | Metroplus Health Plan Inc. Metroplus Health Plan Inc. | 05/05/2020 05/05/2020 | $90,00005/05/2020 $90,000 |
Reliant Federal Credit Union Member Service Manager-Douglas/Glenrock Member Service Manager-Douglas/Glenrock | Reliant Federal Credit Union Reliant Federal Credit Union | 04/11/2020 04/11/2020 | $37,48304/11/2020 $37,483 |
AAA Mid Atlantic AAA Manager Member Experience Operations AAA Manager Member Experience Operations | AAA Mid Atlantic AAA Mid Atlantic | 03/06/2020 03/06/2020 | $68,70003/06/2020 $68,700 |
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Manager, Member Services Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Manager, Member Services. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write a Manager, Member Services Resume
At Zippia, we went through countless Manager, Member Services resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Detailed InformationTop Colleges for Manager, Member Servicess
1. University of Pennsylvania
Philadelphia, PA • Private
2. Northwestern University
Evanston, IL • Private
3. Pennsylvania State University
University Park, PA • Public
4. California State University - Dominguez Hills
Carson, CA • Public
5. University of Washington
Seattle, WA • Public
6. New York University
New York, NY • Private
7. Harvard University
Cambridge, MA • Private
8. University of Southern California
Los Angeles, CA • Private
9. University of North Texas
Denton, TX • Public
10. University of Michigan - Ann Arbor
Ann Arbor, MI • Public
Top Skills For a Manager, Member Services
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 23.8% of managers, member services listed procedures on their resume, but soft skills such as analytical skills and managerial skills are important as well.
- Procedures, 23.8%
- Member Engagement, 11.2%
- Membership Sales, 8.1%
- CRM, 6.3%
- Service Levels, 6.1%
- Other Skills, 44.5% See All Manager, Member Services Skills
Best States For a Manager, Member Services
Some places are better than others when it comes to starting a career as a manager, member services. The best states for people in this position are New Jersey, New York, Colorado, and West Virginia. Managers, member services make the most in New Jersey with an average salary of $96,652. Whereas in New York and Colorado, they would average $96,052 and $79,737, respectively. While managers, member services would only make an average of $77,503 in West Virginia, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. New York
$96,052
Avg. Salary
2. District of Columbia
$90,510
Avg. Salary
3. West Virginia
$77,503
Avg. Salary
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