Find The Best Manager, Member Services Jobs For You

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Average Salary
$67,112
Average Salary
Job Growth Rate
13%
Job Growth Rate
Job Openings
36,766
Job Openings

Manager, Member Services Careers

Ever been described as a people-pleaser? More often than not, it's seen as a bad thing, but that doesn't have to be the case! Put your people-pleasing qualities to work so you can build a great career. Consider a job in a company as manager of member services.

Managers of member services can work in a variety of fields for companies or organizations that offer membership programs to their customers. Your role as manager of member services is to cater to those members, attending to their queries, needs, and complaints.

In your day-to-day, you will answer member enquiries and provide cashier services to members as you oversee and manage staff directly in contact with members. You will develop methods, guidelines, and scripts to reach out to new customers and bring in more membership subscriptions for the company. You will maintain schedules to ensure that member services are always available and not disrupted, and you will guarantee high-quality interactions between staff and members. Essential skills required for this position include customer service mentality, leadership, attention to detail, time management, communication, and motivation.

To qualify for this position, employers usually require a bachelor's degree in an industry-specific field. Moreover, some employers may also give preference to master's degree holders. Prior experience in a similar position is also advantageous. The average hourly pay for this position is $29.05, which amounts to more than $60,000 annually. The career is expected to grow substantially in the near future and create new opportunities across the United States.

There is more than meets the eye when it comes to being a manager, member services. For example, did you know that they make an average of $32.27 an hour? That's $67,112 a year!

Between 2018 and 2028, the career is expected to grow 13% and produce 21,900 job opportunities across the U.S.

What Does a Manager, Member Services Do

There are certain skills that many managers, member services have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, managerial skills and communication skills.

When it comes to the most important skills required to be a manager, member services, we found that a lot of resumes listed 23.8% of managers, member services included procedures, while 11.2% of resumes included member engagement, and 8.1% of resumes included membership sales. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the manager, member services job title. But what industry to start with? Most managers, member services actually find jobs in the hospitality and health care industries.

How To Become a Manager, Member Services

If you're interested in becoming a manager, member services, one of the first things to consider is how much education you need. We've determined that 60.0% of managers, member services have a bachelor's degree. In terms of higher education levels, we found that 8.3% of managers, member services have master's degrees. Even though most managers, member services have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a manager, member services. When we researched the most common majors for a manager, member services, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on manager, member services resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a manager, member services. In fact, many manager, member services jobs require experience in a role such as customer service representative. Meanwhile, many managers, member services also have previous career experience in roles such as manager or administrative assistant.

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Average Salary
$67,112
Average Salary
Job Growth Rate
13%
Job Growth Rate
Job Openings
36,766
Job Openings

Manager, Member Services Career Paths

Top Careers Before Manager, Member Services

Manager
7.5 %

Top Careers After Manager, Member Services

Manager
8.6 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Manager, Member Services

Managers, Member Services in America make an average salary of $67,112 per year or $32 per hour. The top 10 percent makes over $97,000 per year, while the bottom 10 percent under $46,000 per year.
Average Salary
$67,112

Best Paying Cities

City
ascdesc
Average Salarydesc
New York, NY
Salary Range72k - 131k$97k$97,188
Daytona Beach, FL
Salary Range53k - 97k$72k$72,334
Los Angeles, CA
Salary Range48k - 94k$68k$67,954
Overland Park, KS
Salary Range39k - 71k$53k$53,403
Draper, UT
Salary Range37k - 71k$52k$51,905
$37k
$131k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Member Service Manager
Member Service Manager
Robert Half
Robert Half
08/29/2020
08/29/2020
$65,00008/29/2020
$65,000
Manager of Team Member Services (Goodwill Counseling Services)
Manager of Team Member Services (Goodwill Counseling Services)
Goodwill Industries of Central Texas
Goodwill Industries of Central Texas
08/18/2020
08/18/2020
$60,52308/18/2020
$60,523
Member Experience & Loyalty Manager
Member Experience & Loyalty Manager
Metroplus Health Plan Inc.
Metroplus Health Plan Inc.
05/05/2020
05/05/2020
$90,00005/05/2020
$90,000
Member Service Manager-Douglas/Glenrock
Member Service Manager-Douglas/Glenrock
Reliant Federal Credit Union
Reliant Federal Credit Union
04/11/2020
04/11/2020
$37,48304/11/2020
$37,483
AAA Manager Member Experience Operations
AAA Manager Member Experience Operations
AAA Mid Atlantic
AAA Mid Atlantic
03/06/2020
03/06/2020
$68,70003/06/2020
$68,700
See More Recent Salaries

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Manager, Member Services Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Manager, Member Services. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Manager, Member Services Resume

At Zippia, we went through countless Manager, Member Services resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Manager, Member Services Demographics

Gender

female

57.9 %

male

38.0 %

unknown

4.1 %

Ethnicity

White

70.7 %

Hispanic or Latino

11.9 %

Black or African American

10.0 %

Foreign Languages Spoken

Spanish

59.6 %

French

7.9 %

Italian

6.7 %
See More Demographics

Manager, Member Services Education

Majors

Business
30.5 %

Degrees

Bachelors

60.0 %

Certificate

13.0 %

Associate

11.7 %

Top Colleges for Manager, Member Servicess

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108

4. California State University - Dominguez Hills

Carson, CA • Public

In-State Tuition
$6,942
Enrollment
13,871

5. University of Washington

Seattle, WA • Public

In-State Tuition
$11,207
Enrollment
30,905

6. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

7. Harvard University

Cambridge, MA • Private

In-State Tuition
$50,420
Enrollment
7,582

8. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

9. University of North Texas

Denton, TX • Public

In-State Tuition
$10,852
Enrollment
31,375

10. University of Michigan - Ann Arbor

Ann Arbor, MI • Public

In-State Tuition
$15,262
Enrollment
30,079
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Manager, Member Services

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 23.8% of managers, member services listed procedures on their resume, but soft skills such as analytical skills and managerial skills are important as well.

Best States For a Manager, Member Services

Some places are better than others when it comes to starting a career as a manager, member services. The best states for people in this position are New Jersey, New York, Colorado, and West Virginia. Managers, member services make the most in New Jersey with an average salary of $96,652. Whereas in New York and Colorado, they would average $96,052 and $79,737, respectively. While managers, member services would only make an average of $77,503 in West Virginia, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Manager, Member Services Jobs:
2,814
Highest 10% Earn:
$165,000
Location Quotient:
1.73
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. District of Columbia

Total Manager, Member Services Jobs:
359
Highest 10% Earn:
$154,000
Location Quotient:
1.68
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. West Virginia

Total Manager, Member Services Jobs:
213
Highest 10% Earn:
$133,000
Location Quotient:
1.1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Manager, Member Services Employers

1. Sam's Club
4.1
Avg. Salary: 
$64,019
Manager, Member Servicess Hired: 
80+
2. LA Fitness
4.3
Avg. Salary: 
$34,633
Manager, Member Servicess Hired: 
46+
3. BJ's Wholesale Club
4.4
Avg. Salary: 
$61,791
Manager, Member Servicess Hired: 
34+
4. WarnerMedia
4.6
Avg. Salary: 
$97,470
Manager, Member Servicess Hired: 
17+
5. Planet Fitness
4.3
Avg. Salary: 
$44,680
Manager, Member Servicess Hired: 
16+
6. Fairwinds Credit Union
3.5
Avg. Salary: 
$57,938
Manager, Member Servicess Hired: 
13+

Manager, Member Services Videos

Updated October 2, 2020