What Does A Manager, Member Services Do At Amerihealth Caritas
* Manager (Member MDM) designs and builds MDM (Master Data Management) repository for Member data in Healthcare space using Oracle Relational Database.* Must have expert level understanding of Member domain (enrollments, Medicaid/Medicare, directory, contact center, Member 360 etc.), associated business processes, technical strategies and master elements.* Develops strategies to analyze existing data se t, identify Master, Reference and Metadata for data acquisitions and Data Reporting, data profiling, identification of match rules, cleansing, data quality and source data remediation.* Maintain a single MDM repository so that Data Collection and Data Reporting Systems are using the MDM Repository for the Enterprise needs.* Develop MDM architecture/processes that: maximizes revenues by providing actionable, integrated data; improves productivity through strict management of data; and can be the basis for future knowledge management processes.* Plays multiple roles such as: Interface between business SMEs and IT, identify and maintain Reference and Metadata rules, and work closely with Data Governance Team in implementing them.* Mediator between organizations requiring varying data collection and data reporting users and catalyst for converting data into knowledge management
What Does A Manager, Member Services Do At U.S. Bank
* Motivating and educating staff to deliver on departmental customer satisfaction to ensure our customers receive world class service.* Developing strategies and processes for interacting with cardmembers to increase revenue and improve the customer experience.* Participating in the development and enhancement of general processes and/or training procedures and managing productivity to support the service and revenue generation goals.* Interacting with internal departments to ensure that customers' and employees' needs are met.* Handles or assists in resolving the most complicated technical and/or complicated transactions and operational issues.* Participates in the development and enhancement of equipment and training procedures and programs which support products and services.* Develops, implements and maintains new and revised department operating policies and procedures to increase quality of service and productivity.* Evaluating employees' performance and providing on-going, proactive, constructive feedback.* Supervisory functions include leading and directing a staff of approximately 75* employees, including Team Managers; evaluating employee performance and making salary recommendations, performing all aspects of the staffing process including recruiting, interviewing, and hiring staff to ensure appropriate hiring practices and maintaining staffing levels, staff training, and providing work direction.* Your Career is Here
