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Become A Manager, Member Services

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Working As A Manager, Member Services

  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $85,000

    Average Salary

What Does A Manager, Member Services Do

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Duties

Social and community service managers typically do the following:

  • Work with members of the community and other stakeholders to identify necessary programs and services
  • Oversee administrative aspects of programs to meet the objectives of the stakeholders
  • Establish methods to gather information about the impact of their programs
  • Analyze data to determine the effectiveness of programs
  • Suggest and implement improvements to programs and services
  • Develop and manage budgets for programs and organizations
  • Plan and manage outreach activities to advocate for increased awareness of programs
  • Write proposals for social services funding

Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.

Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.

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How To Become A Manager, Member Services

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Education

A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Average Yearly Salary
$85,000
View Detailed Salary Report
$42,000
Min 10%
$85,000
Median 50%
$85,000
Median 50%
$85,000
Median 50%
$85,000
Median 50%
$85,000
Median 50%
$85,000
Median 50%
$85,000
Median 50%
$174,000
Max 90%
Highest Paying City
Denver, CO
Highest Paying State
North Dakota
Avg Experience Level
3.4 years
How much does a Manager, Member Services make at top companies?
The national average salary for a Manager, Member Services in the United States is $85,883 per year or $41 per hour. Those in the bottom 10 percent make under $42,000 a year, and the top 10 percent make over $174,000.

Real Manager, Member Services Salaries

Job Title Company Location Start Date Salary
Manager, Web Product-Mts Member Products Herbalife International of America, Inc. Los Angeles, CA Jun 24, 2016 $124,080
Manager, Member Services Jet.com, Inc. Draper, UT Sep 26, 2016 $70,000
Manager of International Development and Member Services Ladies Professional Golf Association Daytona Beach, FL May 17, 2010 $54,575
Member Services Manager Turnberry Ocean Colony Master Association, Inc. Sunny Isles Beach, FL Oct 01, 2012 $51,640
Member Services Manager Turnberry Ocean Colony Master Association Inc. Sunny Isles Beach, FL Sep 22, 2011 $46,675 -
$50,000

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How Would You Rate The Salary Of a Manager, Member Services?

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Top Skills for A Manager, Member Services

  1. Membership Sales
  2. Member Services Department
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Created and established a nationally recognized Loaned Executive program resulting in annual membership sales of half a million dollars.
  • Formulated and implemented policies and procedures for newly formed Member Services Department.
  • Executed a flawless customer service experience for members and internal team members related to registration and membership transactions and activities.
  • Update membership database for current and new members while maintaining confidentiality of all member information.
  • Ensured the optimum operating efficiency of the daily operations of this by-invitation-only wire service.

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Average Salary:

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Top 10 Best States for Managers, Member Services

  1. Virginia
  2. District of Columbia
  3. Colorado
  4. Delaware
  5. New Jersey
  6. Massachusetts
  7. California
  8. Rhode Island
  9. Washington
  10. Minnesota
  • (1,538 jobs)
  • (498 jobs)
  • (874 jobs)
  • (117 jobs)
  • (1,077 jobs)
  • (1,379 jobs)
  • (4,680 jobs)
  • (138 jobs)
  • (1,241 jobs)
  • (698 jobs)

Manager, Member Services Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,574 Manager, Member Services resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Manager, Member Services Resume

View Resume Examples

Manager, Member Services Demographics

Gender

Female

55.4%

Male

35.3%

Unknown

9.3%
Ethnicity

White

62.5%

Hispanic or Latino

15.7%

Black or African American

11.9%

Asian

6.2%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

59.6%

French

7.9%

Italian

6.7%

Russian

4.5%

German

3.4%

Dutch

2.2%

Chinese

1.1%

Serbian

1.1%

Portuguese

1.1%

Estonian

1.1%

Finnish

1.1%

Hebrew

1.1%

Romanian

1.1%

Japanese

1.1%

Mandarin

1.1%

Carrier

1.1%

Armenian

1.1%

Tagalog

1.1%

Polish

1.1%

Thai

1.1%
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Manager, Member Services Education

Schools

University of Phoenix

23.9%

George Mason University

7.4%

Arizona State University

5.5%

Ashford University

5.1%

Florida State University

5.1%

Strayer University

4.8%

New York University

4.0%

University of Central Florida

4.0%

Florida International University

4.0%

University of Maryland - University College

3.7%

Pennsylvania State University

3.7%

American University

3.7%

University of Maryland - College Park

3.3%

University of Texas at Austin

3.3%

Johnson & Wales University

3.3%

Towson University

3.3%

George Washington University

2.9%

Auburn University

2.9%

Ohio State University

2.9%

Fordham University

2.9%
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Majors

Business

33.8%

Psychology

6.3%

Management

6.2%

Communication

6.1%

Marketing

5.5%

Accounting

4.7%

Law

3.4%

Kinesiology

3.3%

Health Care Administration

3.1%

Political Science

3.0%

Education

2.9%

Finance

2.8%

Liberal Arts

2.8%

Nursing

2.7%

English

2.5%

Human Resources Management

2.5%

Criminal Justice

2.3%

Public Relations

2.2%

Economics

2.0%

History

2.0%
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Degrees

Bachelors

46.6%

Masters

18.7%

Other

18.3%

Associate

7.5%

Certificate

4.8%

Doctorate

3.0%

Diploma

0.6%

License

0.5%
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