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What is a Manager, Member Services

Ever been described as a people-pleaser? More often than not, it's seen as a bad thing, but that doesn't have to be the case! Put your people-pleasing qualities to work so you can build a great career. Consider a job in a company as manager of member services.

Managers of member services can work in a variety of fields for companies or organizations that offer membership programs to their customers. Your role as manager of member services is to cater to those members, attending to their queries, needs, and complaints.

In your day-to-day, you will answer member enquiries and provide cashier services to members as you oversee and manage staff directly in contact with members. You will develop methods, guidelines, and scripts to reach out to new customers and bring in more membership subscriptions for the company. You will maintain schedules to ensure that member services are always available and not disrupted, and you will guarantee high-quality interactions between staff and members. Essential skills required for this position include customer service mentality, leadership, attention to detail, time management, communication, and motivation.

To qualify for this position, employers usually require a bachelor's degree in an industry-specific field. Moreover, some employers may also give preference to master's degree holders. Prior experience in a similar position is also advantageous. The average hourly pay for this position is $29.05, which amounts to more than $60,000 annually. The career is expected to grow substantially in the near future and create new opportunities across the United States.

There is more than meets the eye when it comes to being a Manager, Member Services. For example, did you know that they make an average of $34.62 an hour? That's $72,011 a year!

Between 2018 and 2028, the career is expected to grow 13% and produce 21,900 job opportunities across the U.S.

What Does a Manager, Member Services Do

There are certain skills that many Managers, Member Services have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Analytical skills, Managerial skills and Communication skills.

Learn more about what a Manager, Member Services does

How To Become a Manager, Member Services

If you're interested in becoming a Manager, Member Services, one of the first things to consider is how much education you need. We've determined that 68.3% of Managers, Member Services have a bachelor's degree. In terms of higher education levels, we found that 9.5% of Managers, Member Services have master's degrees. Even though most Managers, Member Services have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Manager, Member Services. When we researched the most common majors for a Manager, Member Services, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Manager, Member Services resumes include Master's Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Manager, Member Services. In fact, many Manager, Member Services jobs require experience in a role such as Customer Service Representative. Meanwhile, many Managers, Member Services also have previous career experience in roles such as Manager or Administrative Assistant.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Kaiser Permanente Jobs (9)
  2. Aetna Jobs (5)
  3. Universal Health Care Jobs (7)
  4. Cigna Jobs (4)
  5. Discover Financial Services Jobs (6)
Average Salary
$72,011
Average Salary
Job Growth Rate
13%
Job Growth Rate
Job Openings
122,007
Job Openings
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Manager, Member Services Career Paths

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Average Salary for a Manager, Member Services

Managers, Member Services in America make an average salary of $72,011 per year or $35 per hour. The top 10 percent makes over $157,000 per year, while the bottom 10 percent under $32,000 per year.
Average Salary
$72,011
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How much should you be earning as an Manager, Member Services? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
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5 Manager, Member Services Resume Examples

Learn How To Write a Manager, Member Services Resume

At Zippia, we went through countless Manager, Member Services resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Manager, Member Services Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. Kaiser Permanente Jobs (9)
  2. Aetna Jobs (5)
  3. Universal Health Care Jobs (7)
  4. Cigna Jobs (4)
  5. Discover Financial Services Jobs (6)

Choose From 10+ Customizable Manager, Member Services Resume templates

Zippia allows you to choose from different easy-to-use Manager, Member Services templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Manager, Member Services resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Manager, Member Services Resume

Manager, Member Services Demographics

Manager, Member Services Gender Distribution

Male
Male
40%
Female
Female
61%

After extensive research and analysis, Zippia's data science team found that:

  • Among Managers, Member Services, 60.5% of them are women, while 39.5% are men.

  • The most common race/ethnicity among Managers, Member Services is White, which makes up 67.0% of all Managers, Member Services.

  • The most common foreign language among Managers, Member Services is Spanish at 59.6%.

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Manager, Member Services Education

Manager, Member Services Majors

30.4 %

Manager, Member Services Degrees

Bachelors

68.3 %

Associate

13.1 %

Masters

9.5 %

Top Colleges for Manager, Member Servicess

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

4. California State University - Dominguez Hills

Carson, CA • Private

In-State Tuition
$6,942
Enrollment
13,871

5. University of Washington

Seattle, WA • Private

In-State Tuition
$11,207
Enrollment
30,905

6. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

7. Harvard University

Cambridge, MA • Private

In-State Tuition
$50,420
Enrollment
7,582

8. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

9. University of North Texas

Denton, TX • Private

In-State Tuition
$10,852
Enrollment
31,375

10. University of Michigan - Ann Arbor

Ann Arbor, MI • Private

In-State Tuition
$15,262
Enrollment
30,079
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Top Skills For a Manager, Member Services

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 23.8% of Managers, Member Services listed Procedures on their resume, but soft skills such as Analytical skills and Managerial skills are important as well.

Best States For a Manager, Member Services

Some places are better than others when it comes to starting a career as a Manager, Member Services. The best states for people in this position are Rhode Island, New York, New Jersey, and Pennsylvania. Managers, Member Services make the most in Rhode Island with an average salary of $130,957. Whereas in New York and New Jersey, they would average $130,640 and $130,502, respectively. While Managers, Member Services would only make an average of $127,215 in Pennsylvania, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Manager, Member Services Jobs:
2,814
Highest 10% Earn:
$209,000
Location Quotient:
1.73
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Rhode Island

Total Manager, Member Services Jobs:
188
Highest 10% Earn:
$211,000
Location Quotient:
1.22
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Delaware

Total Manager, Member Services Jobs:
218
Highest 10% Earn:
$202,000
Location Quotient:
1.37
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Managers, Member Services

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Top Manager, Member Services Employers

Most Common Employers For Manager, Member Services

RankCompanyZippia ScoreAverage Manager, Member Services SalaryAverage Salary
1$148,330
2$125,928
3$114,538
4$114,009
5$111,334
6
6.Advisory Board
$107,785

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