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Become A Manager, Member Services

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Working As A Manager, Member Services

  • $107,873

    Average Salary

What Does A Manager, Member Services Do At Amerihealth Caritas

* Manager (Member MDM) designs and builds MDM (Master Data Management) repository for Member data in Healthcare space using Oracle Relational Database.
* Must have expert level understanding of Member domain (enrollments, Medicaid/Medicare, directory, contact center, Member 360 etc.), associated business processes, technical strategies and master elements.
* Develops strategies to analyze existing data se t, identify Master, Reference and Metadata for data acquisitions and Data Reporting, data profiling, identification of match rules, cleansing, data quality and source data remediation.
* Maintain a single MDM repository so that Data Collection and Data Reporting Systems are using the MDM Repository for the Enterprise needs.
* Develop MDM architecture/processes that: maximizes revenues by providing actionable, integrated data; improves productivity through strict management of data; and can be the basis for future knowledge management processes.
* Plays multiple roles such as: Interface between business SMEs and IT, identify and maintain Reference and Metadata rules, and work closely with Data Governance Team in implementing them.
* Mediator between organizations requiring varying data collection and data reporting users and catalyst for converting data into knowledge management

What Does A Manager, Member Services Do At U.S. Bank

* Motivating and educating staff to deliver on departmental customer satisfaction to ensure our customers receive world class service.
* Developing strategies and processes for interacting with cardmembers to increase revenue and improve the customer experience.
* Participating in the development and enhancement of general processes and/or training procedures and managing productivity to support the service and revenue generation goals.
* Interacting with internal departments to ensure that customers' and employees' needs are met.
* Handles or assists in resolving the most complicated technical and/or complicated transactions and operational issues.
* Participates in the development and enhancement of equipment and training procedures and programs which support products and services.
* Develops, implements and maintains new and revised department operating policies and procedures to increase quality of service and productivity.
* Evaluating employees' performance and providing on-going, proactive, constructive feedback.
* Supervisory functions include leading and directing a staff of approximately 75
* employees, including Team Managers; evaluating employee performance and making salary recommendations, performing all aspects of the staffing process including recruiting, interviewing, and hiring staff to ensure appropriate hiring practices and maintaining staffing levels, staff training, and providing work direction.
* Your Career is Here

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Manager, Member Services Demographics

Gender

Female

60.3%

Male

38.4%

Unknown

1.3%
Ethnicity

White

62.5%

Hispanic or Latino

16.0%

Black or African American

11.4%

Asian

6.4%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

58.1%

French

10.8%

Italian

6.8%

German

4.1%

Russian

4.1%

Portuguese

1.4%

Serbian

1.4%

Chinese

1.4%

Hebrew

1.4%

Romanian

1.4%

Dutch

1.4%

Japanese

1.4%

Mandarin

1.4%

Carrier

1.4%

Armenian

1.4%

Tagalog

1.4%

Thai

1.4%
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Manager, Member Services Education

Schools

University of Phoenix

20.6%

George Mason University

8.4%

Florida State University

5.8%

Fordham University

5.2%

University of Central Florida

5.2%

University of Maryland - University College

4.5%

University of Massachusetts - Boston

4.5%

Florida International University

4.5%

New York University

3.9%

Arizona State University

3.9%

Kent State University

3.9%

Saint Leo University

3.9%

Boston College

3.2%

Brigham Young University

3.2%

Indiana University - Purdue University Indianapolis

3.2%

Ashford University

3.2%

Auburn University

3.2%

University of Maryland - College Park

3.2%

Virginia Commonwealth University

3.2%

University of Texas at Austin

3.2%
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Majors

Business

31.1%

Management

7.1%

Communication

7.1%

Psychology

6.9%

Marketing

6.2%

Accounting

4.8%

Education

3.6%

Political Science

3.4%

Law

3.4%

Kinesiology

2.9%

Finance

2.8%

Liberal Arts

2.7%

Nursing

2.5%

Public Relations

2.5%

Health Care Administration

2.4%

History

2.4%

English

2.2%

Criminal Justice

2.1%

Human Resources Management

2.0%

Journalism

2.0%
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Degrees

Bachelors

45.9%

Masters

19.1%

Other

18.6%

Associate

7.7%

Certificate

4.9%

Doctorate

3.3%

License

0.4%

Diploma

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Manager, Member Services Salaries

Job Title Company Location Start Date Salary
Manager Selection/Fms Portfolio Team Member Frontpoint Holdings L.P. New York, NY Feb 28, 2011 $225,000
Manager, Web Product-Mts Member Products Herbalife International of America, Inc. Los Angeles, CA Jun 24, 2016 $124,080
Manager, Loyalty Programs: Lifecycle Member Analysis Sears Holdings Management Corporation Hoffman Estates, IL Jan 12, 2015 $110,000
Assistant Manager-Member Business Services Apple Federal Credit Union Fairfax, VA Apr 27, 2015 $92,000
Manager, Member Services Jet.Com, Inc. Draper, UT Sep 26, 2016 $70,000
Manager of International Development and Member Services Ladies Professional Golf Association Daytona Beach, FL May 17, 2010 $54,575
Member Services Manager Turnberry Ocean Colony Master Association, Inc. Sunny Isles Beach, FL Oct 01, 2012 $51,640

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Top Skills for A Manager, Member Services

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  1. Membership Sales
  2. Member Services Department
  3. Customer Service Representatives
You can check out examples of real life uses of top skills on resumes here:
  • Conducted membership sales through a computer program
  • Prepared monthly, quarterly and yearly reviews for member services department representatives.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Coordinate volunteer membership committee activities including bi-monthly conference calls, telephone campaigns, review and discussion of membership procedures and priorities.
  • Assisted Membership Administrators in developing effective strategies for new member recruitment as well as reducing member attrition.

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Top 10 Best States for Managers, Member Services

  1. Virginia
  2. District of Columbia
  3. Colorado
  4. Delaware
  5. New Jersey
  6. Massachusetts
  7. California
  8. Rhode Island
  9. Washington
  10. Minnesota
  • (1,538 jobs)
  • (498 jobs)
  • (874 jobs)
  • (117 jobs)
  • (1,077 jobs)
  • (1,379 jobs)
  • (4,680 jobs)
  • (138 jobs)
  • (1,241 jobs)
  • (698 jobs)

Top Manager, Member Services Employers

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Jobs From Top Manager, Member Services Employers

Manager, Member Services Videos

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Health Service Manager - Career Conversation

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