How to hire a manager, member services

How to hire a manager, member services, step by step

Here's a step-by-step manager, member services hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a manager, member services job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new manager, member services
• Step 8: Go through the hiring process checklist

What does a manager, member services do?

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1. Identify your hiring needs

   Before you start hiring a manager, member services, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect manager, member services also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of managers, member services.

   Type of Manager, Member Services	Description	Hourly rate
   Manager, Member Services	Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.	$22-60
   Youth Coordinator	A youth coordinator is mainly focused on developing and facilitating programs for children in various settings that enhance and support personal youth education and development. As a youth coordinator, you need to understand recreational and Educational Services and activities with strong leadership skills... Show more	$12-25
   Youth Leader	A youth leader is a young individual who is responsible for building a sense of community within the church youth that can provide an opportunity for both spiritual and social development. Youth Leaders organize regular social, educational, and spiritual oriented events with parents and volunteers to maintain a vibrant program... Show more	$11-17

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Member Engagement
   • Team Training
   • CRM
   • Membership Sales
   • Cleanliness
   • Front Desk
   • Professional Development
   • Payroll
   • Medicare
   • Health Plan
   • Member Retention
   • Membership Database
   • Quality Standards
   • Performance Standards

   Check all skills

   Responsibilities:

   • Manage relationship with Medicare regional office staff in the context of overseeing Medicare audits.
   • Establish and redefine business processes in order to achieve national accreditation through NCQA.
   • Create direct mail, email and Facebook campaigns to attract new members.
   • Create deduction files and enrollment files to balance with insurance carrier's invoices and employer group's payroll departments.
   • Supervise banquet staff members and coordinate scheduling and payroll.
   • Promote to director position and given additional responsibilities as well as staff oversight while maintaining former responsibilities on an elevate level.

   More manager, member services duties

3. Make a budget

   Including a salary range in your manager, member services job description is one of the best ways to attract top talent. A manager, member services can vary based on:

   • Location. For example, managers, member services' average salary in alaska is 50% less than in new york.
   • Seniority. Entry-level managers, member services 63% less than senior-level managers, member services.
   • Certifications. A manager, member services with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a manager, member services's salary.

   Average manager, member services salary

   $77,204yearly

   $37.12 hourly rate

   ---

   Entry-level manager, member services salary

   $47,000 yearly salary

   Updated December 19, 2025

   Average manager, member services salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$101,620	$49
   2	California	$99,283	$48
   3	District of Columbia	$97,348	$47
   4	Michigan	$95,766	$46
   5	Illinois	$90,266	$43
   6	Oregon	$89,726	$43
   7	Rhode Island	$89,358	$43
   8	Utah	$88,099	$42
   9	Massachusetts	$83,288	$40
   10	West Virginia	$82,176	$40
   11	Florida	$80,535	$39
   12	Arizona	$77,806	$37
   13	Texas	$74,148	$36
   14	Wisconsin	$70,944	$34
   15	Ohio	$69,203	$33
   16	Nevada	$68,484	$33
   17	Missouri	$67,289	$32
   18	Colorado	$66,420	$32
   19	North Carolina	$65,707	$32
   20	Louisiana	$65,533	$32

   Average manager, member services salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Hca Hospital Services Of San Diego	$106,763	$51.33
   2	CVS Health	$105,814	$50.87	31
   3	Nike	$95,464	$45.90
   4	U.S. Bank	$92,109	$44.28	602
   5	Highmark	$91,343	$43.91	30
   6	Blue Shield of California	$84,732	$40.74	1
   7	AmeriHealth Caritas	$83,865	$40.32	5
   8	Blue Cross Blue Shield of Michigan	$83,773	$40.28
   9	The Walt Disney Company	$83,651	$40.22	12
   10	American Association of Colleges for Teacher Education	$82,713	$39.77
   11	USAA	$80,667	$38.78
   12	Centene	$78,735	$37.85	12
   13	KPMG LLP	$78,728	$37.85	36
   14	Health First	$74,721	$35.92	3
   15	HoneyBook	$74,591	$35.86
   16	Jet	$74,007	$35.58
   17	MAJOR FOOD GROUP	$73,938	$35.55	2
   18	Maven	$73,372	$35.27	2
   19	Chime	$69,897	$33.60	8
   20	Americorps	$68,730	$33.04	12

4. Writing a manager, member services job description

   A manager, member services job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a manager, member services job description:

   Manager, member services job description example

   Provides customer support and stellar service to meet the needs of our Molina members and providers.
   Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information and identifies opportunities to improve our member and provider experiences.
   KNOWLEDGE/SKILLS/ABILITIES
   
   Manages member services operations.
   Ensures compliance with state and regulatory requirements.
   Identifies new opportunities for process development.
   Develops and implements interventions to address deficiencies and negative trends.
   Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and the general public.
   Work with coworkers, management, and other departments to help coordinate problem solving in an effective and timely manner.
   Provide technical expertise to co-workers and handles elevated calls
   Provide exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public
   Assists agents with questions and escalated calls. Recognizes trends and patterns in call types and engages leadership with suggested solutions.
   Achieves individual performance goals as it relates to call center objectives.
   Assists with training needs of employees as needed.
   Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations.
   
   JOB QUALIFICATIONS
   Required Education
   Bachelor's Degree or equivalent combination of education and experience
   Required Experience
   5-7 years
   Preferred Education
   Graduate Degree or equivalent combination of education and experience
   Preferred Experience
   7-9 years
   
   To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
   Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
   #PJCC #Li-BeMore

   Copy this example

   

5. Post your job

   To find managers, member services for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any managers, member services they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level managers, member services with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your manager, member services job on Zippia to find and recruit manager, member services candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting managers, member services requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new manager, member services

   Once you've found the manager, member services candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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