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Member Services Manager (Advanced Practice Provider licensed in MI, MD, NY, or IL)
Meetmae
Remote manager, member services job
MEET MAE Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.
Digital solutions to address cultural deficits in care are at the forefront of femtech innovation and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for mothers and birthing people, while also reducing clinical costs of care, at impactful scale. See what we're doing at *************** and @maehealthinc on Instagram.
At Mae, we are:
Solution-Oriented
. We make every problem an opportunity to improve.
Curious.
We demonstrate focused curiosity.
Mission-connected.
We ensure mamas and doulas are heard.
Adaptable
. We learn, adapt, and execute.
Data-driven
. We quantify the uncertainty.
Accountable
. We own our decisions and their outcomes.
Transparent
. We don't hide the hard stuff.
Job Description
Mae is looking for a MemberServicesManager with an active, unrestricted Advanced Practice Provider (APP) license in Michigan, Maryland, New York, or Illinois (Nurse Practitioner or Physicians Assistant) who is passionate about maternal health equity. The MemberServicesManager is a management role responsible for the quality and performance of all memberservices at Mae.
This role will play a critical role in driving member enrollment,member utilization of platform and doula services and achievement of value-based services (VBS) targets. This ensures we deliver on our contractual obligations to our health plan partners and achieve Mae's clinical and performance targets.
The MemberServicesManager will report directly to the Head of Operations and directly manage three small teams: Member Enrollment, Care Coordination, and Member Engagement.
Key responsibilities include:
Team Management: Manage three small teams of:
Outreach Specialists responsible for outbound outreach to health plan members to provide education on Mae and achieving monthly enrollment targets.
Care Coordinators responsible for coordinating more complex member needs, providing pregnancy education, and conducting health assessments.
Member Engagement Specialists responsible for managing routine member engagement communications (phone, e-mail, text) to encourage doula and platform engagement, or facilitating benefits requests.
Ensuring Process Oversight, Target Achievement, and Performance of managed teams
Ensuring that each team member understands their role and responsibilities while providing them with the tools (e.g., data, dashboards, processes) and support needed to excel
Ensuring procedures for core responsibilities are documented (and documentation is maintained) and team members operate consistently
Identify and implement opportunities to streamline processes, reduce friction, and improve clarity in cross-functional interactions
Maximize individual contributions by harnessing each team member's unique strengths and addressing their key areas for growth
Monitor team-level engagement and performance metrics and progress to defined monthly health plan targets
Value Based Services (VBS) Oversight and Management
Developing and maintaining clinically robust reference materials that can be used by non-clinical Care Coordinators during VBS member communications to address needs and questions as well as drive member compliance with VBS measures
Developing priority lists for VBS achievements aligned with monthly revenue targets
Monitoring progress to target achievement over time, encouraging and motivating teams as needed to stay aligned and achieve prioritized targets
Strategic leadership on outreach methods and optimizations to achieve VBS targets
Care Managementservices including nurse triage, transitions of care, supporting care coordination, and member education
Provide direct services and oversight over all fee-for-service eligible services to Mae members
Qualifications
What we are looking for:
Valid unrestricted APP (Nurse Practitioner or Physician Assistant) license in Michigan, Maryland, New York, or Illinois (required), with a willingness to pursue multi-state licensure where feasible
5+ years of relevant experience
People management experience
A working understanding and support of a managed care, value-based care model preferred
Exceptionally organized and process oriented
Thoughtful, strategic, and efficient
Strong, proactive, and responsive verbal and written communicator
Preferred Experience:
Multi-state licensure in one or more priority states (MI, MD, IL, NY) or a willingness to pursue to pursue multi-state licensure in states from this list where you are not currently licensed
Experience working in fast-paced or start-up environments
Additional Information
Benefits include:
Competitive salary and equity
Healthcare benefits
Additional Information:
Salary range: $120,000-$130,000 annually, depending on experience
40 hours/week expected (standard business hours, Monday - Friday)
401K
Flexible work location
All your information will be kept confidential according to EEO guidelines.
We are currently only hiring US based applicants and are unable to sponsor visas.
Mae Health
Participates in E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
$120k-130k yearly 7h ago
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Manager, Member Services
Maven 4.2
Remote manager, member services job
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
Fortune Change the World (2024)
CNBC Disruptor 50 List (2022, 2023, 2024)
Fortune Best Workplaces for Millennials (2024)
Fortune Best Workplaces in Health Care (2024)
TIME 100 Most Influential Companies (2023)
Fast Company Most Innovative Companies (2020, 2023)
Built In Best Places to Work (2023)
Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
Fast Company Best Workplaces for Innovators (2022)
Built In LGBTQIA+ Advocacy Award (2022)
Maven is seeking a Manager,Member Benefit Services with deep, hands-on experience in fertility benefits to lead a team of 10+ MemberServices Representatives. This role is ideal for someone who has worked directly with fertility patients and has a thorough understanding of the complexities of insurance coverage, billing, and reimbursement in the fertility space.
This role goes beyond people management - we're seeking a true fertility benefits expert who can take ownership of complex financial and insurance escalations. You will serve as a key subject matter expert on fertility-related billing issues, out-of-network claims, insurance coordination, and member financial tracking, driving timely and equitable solutions for our members, employers, and payer partners.
You'll play a pivotal role in shaping team culture and building scalable processes that ensure we continue delivering high-quality, empathetic care to members on their family-building journeys. We're looking for someone who is ready to roll up their sleeves, solve problems alongside their team, and inspire high performance through compassionate leadership.
The MemberServices team supports members seven days a week; therefore, occasional weekend coverage is expected. This position is Monday through Friday, 9:00 AM-5:00 PM EST, with occasional weekend coverage as needed
As a Manager,Member Benefit Services at Maven, you will:
Be the ultimate people manager. Conduct regular one-on-ones, performance reviews, and development planning to promote employee growth and high-impact performance across a team of MemberServices Associates and Senior Associates.
Act as the primary escalation point for member issues and complex fertility-related financial and billing issues, driving problems to resolution while managing communication with key stakeholders.
Learn the ins and outs of Maven's business and the day-to-day Member Benefit Services team responsibilities, diving in to directly master our various communication channels and reimbursement processes.
Lead by example to ensure a culture focused on empathetic care, ensuring that the needs of our members are met in an exceptional manner.
Directly answer member inquiries on inbound/outbound calls and Zendesk messages in times of high volume or during staffing gaps.
Use your continuous improvement mindset to define and iterate on processes, making positive enhancements to drive efficiency, value, and accountability toward KPIs.
Ensure team performance metrics are met; including but not limited to: productivity, response time, NPS, and CSAT.
Report on MBS team metrics, KPIs, OKRs, to the director of MBS as well as cross functionally.
Facilitate the team's alignment with broader organizational objectives and effectively lead through change.
Review, maintain, and create MBS team SOPs, workflows, and communications to the team to ensure understanding and alignment on MBS team processes.
Collaborate cross-functionally with our Care Delivery/Advocacy, Support, Operations, Product, Data, Provider Operations, Payment, Engineering, and Client Success teams.
Coordinate new hire training and take an active role in the success of new employees during onboarding and training.
Perform other duties as assigned.
We're looking for you to bring:
5-7 years of experience in Customer Service Operations, including team leadership roles
3+ years of experience managing teams of 10+ in a service/support environment
2+ years of direct experience resolving complex fertility financial and benefits billing issues, including coordination with payers and employer-sponsored benefit plans.
1-3 years of experience in managed healthcare, insurance, or employer benefits.
Strong track record of mentoring and coaching team member
Flexibility and experience managing in fast-paced, high-growth environments.
Experience managing inbound and outbound call support, email or app-based written support.
Track record of driving improvement with impactful and measurable results.
Demonstrated ability to analyze performance metrics to identify trends, root causes, and improvement opportunities; uses data-driven insights to proactively solve problems and drive operational excellence.
A strong sense of empathy applied to direct reports,members, and cross functional business partners.
Savvy business judgment and the ability to support data-driven, results-oriented decision-making.
Experience in motivating a team to achieve KPIs, drive efficiency, and managing change.
The ability to create order from chaos and a willingness to roll up your sleeves to solve challenging problems directly.
Additional helpful experience and skills:
Experience working in a fast-paced startup environment.
Experience in Zendesk is a plus.
Prior experience managing payments.
Bachelor's degree or equivalent experience.
Verbal and written fluency in Spanish.
Experience managing remote based employees and teams.
The base salary range for this role is $106,000 - $115,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
This role requires active work authorization in the US.
Maven embraces a flexible and inclusive work environment. This role is fully remote and open to candidates located within the United States. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
Whole-self care through wellness partnerships
Hybrid work, in office meals, and work together days
16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
Annual professional development stipend and access to a personal career coach through Maven for Mavens
401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g **********************). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: ************************. For general and additional inquiries, please contact us at ***********************.
$106k-115k yearly Auto-Apply 4d ago
Director, Member Services
State Teachers Retirement System of Ohio 3.8
Manager, member services job in Columbus, OH
STRS Ohio, STRS
STRS Ohio is seeking a Director,MemberServices, to join the Member Benefits/MemberServices team.
Established in 1920 and serving Ohio's educators, STRS Ohio is one of the nation's largest retirement systems, serving over 500,000 active, inactive, and retired public-school teachers, and university faculty members,managing approximately $96.9 billion as of June 30, 2024, in assets and paying more than $7 billion in benefits annually.
STRS Ohio provides a competitive pay, and a comprehensive benefits package including on-site parking, educational assistance, subsidized medical insurance, fully paid dental and life insurance, vacation and sick leave, retirement benefits and on-site fitness center. At STRS Ohio, you can experience rewarding work in a professional, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking bright and talented individuals to join our team.
Compensation:
$158,704 or commensurate with education and experience
Work Schedule:
8:00am-5:00pm Monday through Friday (Onsite)
General Summary:
Under the direction of the deputy executive director, chief benefits officer,Member Benefits, this position is the visionary leader responsible for all member education and service delivery functions at State Teachers Retirement System of Ohio (STRS Ohio). This role champions a member-centric culture, ensuring every member interaction reflects STRS Ohio's commitment to excellence, empathy, and innovation. The Director leads a high-performing, metric-driven organization, fostering collaboration, accountability, and continuous improvement across all member-facing teams. This position is a leader of leaders, responsible for developing future talent and ensuring the department operates with a unified “one-voice” approach.
Summary of Responsibilities:
Lead, coach and inspire a team of managers and supervisors, setting high standards for performance, collaboration, and professional growth.
Drive cross-functional collaboration between member education,services, and other departments to ensure unified messaging and operational alignment.
Establish and manage a robust set of key performance indicators (KPIs) for all member-facing teams. Use data and analytics to drive continuous improvement and accountability.
Direct the member education and services staff, plan and direct projects, and lead team development. Oversee succession planning, staffing, and performance management.
Manage development and updates of communications related to benefits, including brochures, account statements, newsletters, and website content.
Develop and manage annual plans and budgets for memberservices areas. Support the Deputy Executive Director and Retirement Board in strategic communication planning.
The above list of duties is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the persons so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of associates under supervision.
Summary of Qualifications:
Bachelor's degree in business or related field required.
Master's degree or advanced certification preferred.
Minimum of seven-10 years of progressive leadership experience in memberservices, customer experience or related fields, with at least five years managing leaders of leaders required.
Demonstrated success in building high-performing,member-focused teams and leading large-scale change initiatives.
Experience in public sector, pension administration or highly regulated environments preferred.
Strong ability to analyze data, develop KPIs and drive data-driven decision-making.
Ability to understand, accurately explain and apply information in the Ohio Revised Code, Administrative Code and administrative procedures directly related to the work of the team.
Equal Employment Opportunity Employer Statement
State Teachers Retirement System of Ohio (STRS) is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees on the basis of race, color, religion, gender, gender identity or expression, national origin (ancestry), military status, disability, age, genetic information, sexual orientation, or caregiver status, in making employment-related decisions about an individual.
ADA Statement
STRS Ohio is committed to ensuring access, inclusion, and reasonable accommodations across all its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Posting Drug-Free Workplace Statement
The State Teachers Retirement System of Ohio (STRS Ohio) is a drug-free workplace. The use of recreational marijuana and non-medical cannabis is strictly prohibited.
Pre-Employment Drug Testing
All final candidates tentatively selected for employment will be required to undergo a urinalysis drug screening prior to appointment. This screening includes testing for illegal substances, including marijuana. A positive test result will disqualify the applicant from employment unless valid medical documentation is provided for legally prescribed medications or a physician's recommendation for medical marijuana.
Pre-Employment Background Investigation
The final candidate selected for this position will be subject to a criminal background check. STRS Ohio will conduct an individualized assessment of any prior criminal convictions before making a determination regarding employment eligibility.
$158.7k yearly Auto-Apply 60d+ ago
Member Services Assistant Director
JCCs of North America 3.8
Manager, member services job in Columbus, OH
Are you passionate about helping out your community? Do you consider yourself a "people person" with plenty of customer service skills? If so, you may be the next great fit we are looking for at the Jewish Community Center! The JCC is currently hiring a MemberServices Assistant Director - we are looking for someone to bring their experience with strategic thinking and enthusiasm for people to this wonderful opportunity - could that person be you?
This full time position offers an array of benefits including a free JCC fitness center membership, and the potential for health, dental and vision insurance, a 403b retirement plan, paid time off, paid holidays, and more!
Position Summary: The MemberServices Assistant Director assists guests, as well as new and existing members with equal priority, and ensures that recruitment, retention, customer service and customer satisfaction are of the highest quality. The MemberServices Assistant Director generates excitement and interest in the JCC and in the community and focuses on procedures that acquire new members and retain existing members.
Duties and Responsibilities:
Retain current members through monthly membership appreciation events, excellent customer service, and creative programming. Serve as facilitator of Members' issues, concerns, questions and problems. Implement Membership recruitment and retention projects as assigned by MemberServices Director. Help to prepare and organize special events, open houses, etc. to bring prospective clients to the JCC of Greater Columbus. Assist MemberServices Director to meet targeted membership sales based on budget goals. Supervise MemberServices' staff as well as Front Desk Team as needed to ensure outstanding customer service throughout MemberServices Department. Coordinate membership needs with Front Desk to ensure the highest level of customer service. Collaborate with staff from other JCC departments to coordinate projects and address membership issues as needed. As JCC Community Representative, coordinate and implement joint community programs.Some evening and weekend availability is required. All other duties as assigned.
Minimum Qualifications:
Qualifications:
1. Knowledge and Education - Minimum Required or Preferred: High School diploma required; Associate's Degree and/or BA/BS in related field preferred.
2. Experience - Minimum Required or Preferred: 1 - 2+ years' experience, with at least one being supervisory, in a similar position; extensive knowledge of, and love for, Jewish customs and culture.
3. Special Skills: Strategic thinker, recruitment and retention strategies, collaborative, computer and internet proficient, experience with not-for-profit organizations, and motivational with ability to influence others. Experience with customer relationship management software preferred.
.
The JCC requires all employees to be vaccinated against COVID-19. Pay rate is commensurate with experience.
The Jewish Community Center is an EEO and at-will employer.
$70k-115k yearly est. 60d+ ago
Coordinator, Member Communication Services
CVS Health 4.6
Remote manager, member services job
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
This is a fully remote anywhere in the US position.
Work Schedule: Tuesday through Saturday 10:00am-6:30pm CST
Position Summary
The MCO Coordinator is responsible ensuring the timely and accurate quality validation for member correspondence; including but not limited to Medicare operational letters. This position involves establishing positive working relationships with internal and external customers by providing accurate, reliable, and timely file submissions, reviews, letter markup, and error resolution. This is achieved through quality review of PDF images for correct template, content, client branding, and formatting so letters can accurately print and send to plan participants.
As an individual contributor and team player for any current and upcoming projects and initiatives, this role will identify and assist staff to ensure all work is performed within SLA and will participate in updates to the templates and mailings to manage daily activities. The role will complete and maintain tracking reports of all correspondence for record-keeping and prepare files to be reviewed and ensure work is completed in a timely manner. The Coordinator will also be responsible for monitoring, analyzing, and communicating within the organization of identifying deficiencies of letters.
This individual will also be trained on various operational processes supported by MCO teams to assist with execution during times of elevated volumes.
Responsibilities
Proof letters in PDF format against data file information and template for accuracy.
Support lead team members with internal research, documentation, follow-up, requirements capture, etc.
Special projects as assigned, related to ongoing improvement and expansion.
Required Qualifications
Ability to prioritize and handle multiple work tasks on an ongoing basis.
Highly motivated and able to work with limited supervision within established guidelines.
Proficient in Microsoft Outlook, Word, and Excel.
Dependable, flexible, reliable team player.
Excellent communication skills, both written and verbal.
High attention to detail.
Preferred Qualifications
3+ years of relevant experience.
General understanding of PBM or healthcare operations.
Knowledge of print file functionality and data requirements.
Bachelor Degree preferred.
Quality check or proofreading experience (sample of finished product to a standard) .
Education
HS Diploma or GED equivalent
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients,members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit *****************************************
We anticipate the application window for this opening will close on: 02/28/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
$17-28.5 hourly Auto-Apply 3d ago
Independent Assessment and Review Manager
SoFi 4.5
Remote manager, member services job
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
SoFi is seeking an energetic, analytic, and intellectually curious Independent Assessment & Review Manager to join our Fraud Risk team. This role - as part of the 2nd Line of Defense - will conduct assessments of the fraud program design and operational effectiveness, evaluating prevention, detection, and response capabilities, including processes, tools, skills and staffing. Additionally, the person in this role will look to ensure alignment with industry best practices and compliance with regulatory standards as well as identifying exposure to fraud across business units, products, and channels making sure vulnerabilities are recognized and understood. The ideal candidate will have experience in risk management and analytic strategy and will be an agile learner, think strategically, and possess strong communication and problem-solving skills.
By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team.
What you'll do:
Develop fraud 1st line program assessment methodology and approach
Provide actionable feedback and recommendations to improve fraud program resilience
Monitor the implementation of recommended improvements and the ongoing evolution of the program to meet dynamic fraud landscapes and regulatory changes
Record discrepancies between existing controls and the level of risk protection required, highlighting areas where enhancements are needed
Assess the impact of new products and initiatives to the fraud risk appetite, conducting reviews and providing effective challenge
Confirm that regulatory compliance considerations are fully integrated into the fraud risk framework
Develop fraud standards and fraud risk questions to be leveraged by Supplier Risk Management for vendor assessments
Review and assess fraud forecasts and forecasting methodologies, providing strategic insights and recommendations to further enhance accuracy
What you'll need:
Bachelor's degree with 8+ years experience in risk management and analytic strategy within the financial services industry preferred
Knowledge of banking products, processes and regulations
Experience querying large datasets using SQL
Exceptional interpersonal, verbal and written communication skills
Strong leadership, collaboration, influencing and organizational skills with attention to detail
Must be self-motivated with the ability to work independently or within a group under minimal daily direction.
Intellectually curious. You adapt to change, embrace bold ideas, ask questions, test assumptions, and challenge conventional thinking
Strong analytical and problem-solving skills, with the ability to analyze complex issues, develop innovative solutions, and make data-driven decisions
Experience leading and managing meetings with cross functional teams, effectively and efficiently communicating and driving engagement.
Proficiency in data analysis and deriving meaningful insights for decision-making
Demonstrated ability to collaborate with multidisciplinary teams, take ownership of deliverables, and drive assigned tasks to completion, in a timely manner.
Experience with regulatory compliance and corporate governance standards
Ability to work under tight deadlines
Ability to manage multiple initiatives and competing priorities, meet deadlines, and adapt to change
Proficiency with Google Suite and/or Microsoft Office products
Strong team player
Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Are you eager to leverage your skills and experience in a dynamic new career opportunity? ServiceLink, the unrivaled leader in the mortgage industry, seeks an action-oriented individual with proven management success and the initiative to proactively resolve escalated issues to fill the position of Manager, eClose. The ideal candidate will be exceedingly motivated to conquer bold challenges and drive impactful results in a culture which promotes entrepreneurship through empowerment. If you possess strong interpersonal awareness and the motivation to lead high performing teams to new levels of success, we invite you to apply today. This is an exciting time to join ServiceLink, where the demand for exceptional performance is rewarded with meaningful and self-directed advancement possibilities.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A DAY IN THE LIFE
In this role, you will…
· Oversee the eClose Department. The eClose Department manages both RON & iPEN processes.
· Be responsible for staff performance, attendance, training, payroll approval, and staffing decisions
· Assess the overall health & performance of the eClose vendor network and work with the team to improve the network's performance
· Grow & maintain the eClose vendor panel
· Accountable to Maintain & Monitor expected COGS, client-level SLAs around customer satisfaction, vendor quality & any other eClose-related metrics
· Participate in client audits
· Keep up with industry news that may be related to eClosing and eNotary requirements
· Identify areas for growth and improvement and implement plans to meet those needs
· Address any escalated issues for eClosings
· Ensure the proper adherence to any regulations related to eClose options
· Provide departmental reporting to upper management
· Address any escalated client, vendor, or employee related issues
WHO YOU ARE
You possess …
· Previous management experience and title, closing or mortgage industry experience
· High School diploma or equivalent required
· Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
· The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients
· Good organizational skills, the ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
Responsibilities
· Manage the eClose department for production, performance & quality. The eClose Department manages both RON & iPEN processes.
· Ensure all daily work is done by the Team
· Manage workload issues across teams and propose and implement efficiency initiatives as deemed necessary
· Develop and maintain processes and procedures for use within the department and for external vendors, as needed
· Perform audits of employee work and make sure tasks are completed accurately
· Responsible for coaching & counseling employees
· Set production metrics for the department and review employee production to determine if employees are meeting the goals
· Assist Team Members and Team Leads in resolution of issues
· Coach and counsel team members when issues are found
· Plan for and have appropriate staffing for month end and to cover days off, when applicable
· Ensure team members have vacations scheduled appropriately throughout the year
· Build and maintain employee morale
· Monitor and approve department payroll
· Responsible for completing annual employee reviews
· Maintain professional relationships with eNotary vendors
· Responsible for reviewing the performance of the eNotary vendor network and adjusting as necessary
· Responsible for determining the discipline when it comes to vendor counseling
· Identify areas for improvement and implement plans to address
· Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
· Address any escalated client, vendor, or employee related issues in a professional and timely manner.
· Advise management of any escalated issues or concerns
· Responsible for departmental reporting
· Communicate & coordinate with other ServiceLink departments, as necessary, to ensure we are meeting client expectations.
· Participate in client audits, including pre-audit questionnaires and responses
· Make recommendations to Director for staffing levels, overtime, and movement of employees between teams
· Interview and recommend new candidates for hiring, when needed
· Recommend systems and process enhancements to reduce processing times and improve accuracy
· Adhere to company policies and procedures
· All other duties as assigned
Qualifications
· High School diploma or equivalent required
· Previous management experience and title, closing or mortgage industry experience
· Must be able to work additional hours, if needed, to ensure completion of necessary work and success of department
· Must be able to multitask
· Proficiency in Microsoft Office products, including Excel, Word & Teams
· Tech savvy and forward thinking
· Detail oriented, efficient and organized
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$53k-77k yearly est. Auto-Apply 52d ago
Member Coordinator PM Pacific Time Zone
Pacific Health Group 4.5
Remote manager, member services job
Member Coordination We are excited to invite a dedicated and versatile Member Coordinator to join our dynamic team. As a key player in our member coordination department, this role is critical to ensuring the success and efficiency of our organization. You will be responsible for managing a wide range of member-focused activities that contribute directly to the quality of services we provide. This is an excellent opportunity for a highly organized individual with a passion for customer service, healthcare, and operational excellence.
Responsibilities:
Member Assessments: Conducting comprehensive evaluations of our members' needs, preferences, and eligibility. This involves in-depth conversations with members, reviewing their medical history, and collecting relevant data to determine the best course of action for their care.
Referral Processes: Managing and optimizing our systems for directing members to appropriate services, healthcare providers, or specialists. This includes maintaining relationships with service providers and ensuring smooth information transfer.
Lead Care Management: Taking the lead in coordinating care for high-priority or complex cases. This involves closely collaborating with healthcare providers, family members, and other involved parties to ensure that the member receives continuous care. You will monitor the progress of these cases, address any emerging challenges, and provide timely updates to stakeholders to ensure that each member's health and wellbeing are effectively managed.
Quality Assurance: Implementing and maintaining quality control measures across all department activities. This includes regular audits, performance reviews, and continuous improvement initiatives to ensure high standards of service. Additionally, quality assurance includes obtaining member feedback about their experience with our company thus far.
Data Entry: Accurately inputting and updating member data in the organization's databases and management systems. This includes entering personal details, case information,service usage, and other relevant data, ensuring that all records are complete, accurate, and up-to-date. You will also be responsible for maintaining confidentiality and ensuring data integrity while handling sensitive information.
Call Center Supervision: Overseeing the operations of the call center, including inbound calls, monitoring call quality, overseeing incoming and outgoing faxes, and implementing strategies to improve customer service and efficiency.
Patient Verification: You will play a vital role in verifying the identity and eligibility of patients or members, ensuring that all provided information is accurate and up-to-date. This process may involve cross-referencing multiple databases, contacting other organizations, and liaising with team members to ensure that all necessary documentation is complete and correct.
Resource Development: Creating, updating, and maintaining resources that support the team's daily activities. This could include developing training materials, creating process documentation, or compiling informational resources for members. Your contributions will ensure that the team has access to up-to-date tools that streamline workflows and enhance overall efficiency.
Mailing Distribution: Overseeing the distribution of physical materials such as flyers, brochures, and other printed information to members.
Additional Responsibilities: In addition to the tasks outlined above, you will be expected to take on any additional duties as needed, which may include administrative support, system updates, or any other tasks that contribute to the overall success of the department and organization.
Qualifications:
Strong organizational skills with a keen eye for detail
Proven reliability and self-motivation to manage multiple tasks efficiently
Adaptability to occasional changes in the workplace environment
Proactive attitude and strong work ethic with a desire to contribute to team success
Comfort with speaking on the phone for extended periods and handling sensitive information
At least 2+ years in an office/administrative environment, ideally in a healthcare or memberservices setting
Key Attributes:
Excellent communication skills, both written and verbal
Ability to multitask and prioritize effectively in a fast-paced environment
Detail-oriented with a focus on accuracy and high-quality service delivery
Team player with a positive attitude and collaborative approach
Working Conditions:
Fully remote, 40 hours per week
Pay: $21 - $24 per hour
Hours: 1:30 PM - 10:00 PM, Monday through Friday
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
1:30pm-10pm
Work Location: Remote
$21-24 hourly 60d+ ago
CCA Assessor - CMMC Services
Job Listingscoalfire Federal
Remote manager, member services job
About Coalfire
Coalfire Federal is a market leading cybersecurity consultancy firm that provides independent and tailored advice, assessments, technical testing and a full suite of cyber engineering services to Federal agency customers. Coalfire Federal along with its parent company, Coalfire, has an unparalleled client list with deep customer relationships with leading cloud and technology providers including Amazon, Microsoft, IBM, Google and Oracle and Federal agencies. Coalfire has been a cybersecurity thought leader for over 20 years and has offices throughout the United States and Europe and is committed to making the world a safer place by solving our clients' toughest security challenges.
But that's not who we are - that's just what we do.
We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.
Coalfire Federal is both an authorized C3PAO and CMMC RPO - and we're currently seeking Certified CCA Assessors to join our growing team.
Completed Tier 3 Suitability is required for this position.
Position Summary
As a Certified CCA Assessor you'll work with leading manufacturing, IT, Cloud, professional service organizations, and the Defense Industrial Base (DIB) serving the United States Department of Defense (DOD). You will be part of a team that supports the efforts of these organizations to satisfy DOD's Cybersecurity Maturity Model Certification and related government regulations as an assessor to certify organizations' compliance with CMMC requirements.
Location Details
All CMMC Assessor positions are full time remote. Occasional or limited travel may vary based on client needs.
What you'll do
As a CCA Assessor, you will support assessing whether members of the DIB have adequately prepared for compliance with CMMC regulations
CCA Assessors are part of a team that will evaluate an organization's readiness for assessment, which include the experience and capability for tasks such as:
collect and examine evidence, observe, test and analyze results
clearly and effectively score OSC practices and validate preliminary results
generate preliminary report findings
finalize findings for an assessment report and deliver recommended assessment results
What you'll bring
Working knowledge of the controls and implementation of DFARS Clause ************ (NIST 800-171)
Direct involvement with building reports that clearly communicate met and not met objectives in accordance with assessment guidelines
Ability to track detailed tasks and ensure timely delivery of project deliverables
Excellent communication and problem-solving skills
Critical thinking, and ability to balance security requirements with mission needs
Must be well-organized and detail-oriented with the ability to coordinate, prioritize multiple tasks, and be adaptable to change to accomplish assignments
Ability to work independently and as a part of a team
Professional and polished interpersonal and communication skills with team members and stakeholders
Hands on security and consulting experience
Education
Completed Bachelor's degree from an accredited university, preferably in an IT related field.
Clearance / Suitability Requirements
US Citizenship Required
Currently possess completed Tier 3 Suitability with the Cyber AB
Certifications
Required: Completed CCA Certification, with completed/active Tier 3 Suitability with the Cyber AB
Years of Experience
Minimum 5 to 7 years of overall experience in the IT Security / Cybersecurity industry
To include overall 3 years in a Client facing role providing risk assessment, advisory services, and/or consulting - ideally in a federal environment
Previous experience working for a CMMC RPO or C3PAO (Candidate or Authorized), or other 3PAO assessments is preferred
Bonus Points
Additional cybersecurity certifications and experience highly desired (i.e, CISSP, CISM).
Experience with NIST 800-37, NIST 800-53, and FISMA.
Experience with FedRAMP assessments and cloud security
DIB experience
Why you'll want to join us
Our people make Coalfire Federal great. We work together on interesting things and achieve exceptional results. We act as trusted advisors to our customers and are committed to client-focused innovation as well as innovation in the industries that we serve.
Coalfire offers our people the chance to grow professionally with colleagues they like and respect while tackling challenges that stretch their minds and expand their skill sets. Regardless of location, you'll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You'll have opportunities to join employee resource groups, participate in in-person and virtual events, and more.
You'll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support memberships, and comprehensive insurance options.
Coalfire is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
$48k-79k yearly est. Auto-Apply 19d ago
Staff Manager
Western & Southern Financial Group 4.8
Manager, member services job in Columbus, OH
Provide guidance and direction to Financial Representatives and responsible for leading production results, customer acquisition and agent retention. Ensure the "Agency System" is executed effectively to ensure the achievement of staff scorecard objectives. Responsibilities will also include providing functional and technical expertise to associates to ensure successful agent development for new and existing Financial Representatives. The position will produce Financial Representative retention, sales growth, client retention, and thorough training and implementation of the W&S Sales Process, networking and recruiting strategies.
Responsibilities
Possess knowledge of the W&S Sales Process, and the competency to demonstrate the skills, for the purpose of ensuring knowledge and skill transfer to Financial Representatives.
Ensure the "Agency System" is executed effectivity within the Agency to produce business results and to meet staff scorecard objectives, by providing guidance and coaching to associates through midweek updates, weekly debriefs, observation and coaching, joint field activity, skill building/training sessions, and other available resources. Drive sales through greater prospecting and, appointment setting along with cross-sell and up-sell to our target middle-market customers and prospects.
Manage and develop Financial Representatives by ensuring a thorough on-boarding program, completion of sales and product training, preparation for client calls and prospecting activity, and ensure minimum performance standards are met and or exceeded (FRI).
Train, coach and develop Financial Representatives by creating and implementing a Business Plan to produce profitable results in sales, by designing and implementing W&S Agency sales programs.
Act as advisor to the staff by delivering strategy and direction to the Agency, and then translating that strategy into production goals for Financial Representatives.
Partner with management team to administer recruitment and selection process to acquire organizational talent (adhering to the desired candidate profile) in an effort to build a highly successful staff. Participating in weekly Recruiting Team Meeting.
Work with Financial Representatives to schedule appointments to network and prospect with current and prospective clients, small businesses, community groups, as well as build relationships with local affinity groups.
Promote local incentive programs along with Leaders Sales meetings and sales campaigns to motivate and deliver production results at or above scorecard objectives.
Model and ensure ethical behavior and maintain organizational and professional standards at all times. Manage and influence the Financial Representative Vital Statistics and ensure all Financial Representatives meet established performance standards.
Provide regular status updates and reports to Agency Manager regarding, sales production, recruitment activity, and Financial Representative retention, and your scheduled activities.
Develop a strong working relationship with key individuals at all levels, including Agency senior management, and other Home Office support (Operations, Marketing, HR, TA, etc.).
Keep current on trends in the industry, and local markets, through continued industry education and participating in the local NAIFA and GAMA organizations.
Performs other duties as assigned.
Qualifications
Possess the necessary experience and track record as a sales and marketing professional within the financial services industry with execution experience and solid business acumen.
Experience will have encompassed some combination of selling, coaching, quantifying or providing creative solutions to sales, prospecting and recruiting scenarios. (7+ years of relevant experience preferred.
Educational Requirements
Minimum high school diploma or equivalent; college degree preferred.
Computer Skills and Knowledge of Hardware & Software Required
Working knowledge of word processing and spreadsheet applications.
Working knowledge of internet and email.
Certifications & Licenses (i.e., Series 6 & 63, CPA, etc.)
Obtain and hold State Life and Health license prior to hire.
Obtain and hold the FINRA SIE, Series 6, Series 63 & Series 26 or equivalent prior to hire.
Position Demands
Access to an automobile and ability to maintain a valid driver's license
$65k-86k yearly est. Auto-Apply 60d+ ago
Member Services Coordinator & Event Planner
Covestro
Remote manager, member services job
Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products,services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus has more than 5,000 employees, serving over 100,000 customers around the globe.
This position is working for Veterinary Management Groups (************** is a subsidiary of Covetrus.
SUMMARY
Provide meeting and event planning support for 12-18 meetings throughout the year, many of which overlap (currently averaging 20-30 attendees per meeting; 2.5-3 days in length).
Meet with business and organization leaders to understand the purpose of the event (in-person or hybrid) and proactively anticipate needs and develop and discuss potential solutions.
Plan and manage the full scope of the event (in-person or hybrid) in a consultative approach with team members and provide logistical and engagement support to ensure participants can fully participate and be actively engaged.
Prepare event agendas in collaboration with the group; take and prepare notes; summarize key action items.
Plan and manage the scope of virtual, in-person, or hybrid events overseeing all aspects of the event to include during the event and pre/post meeting support.
Prepare meeting budget and monitor costs; Solicit bids from venues and service providers.
Arrange the details of a variety of task associated with a successful event; Ensure that it meets the meeting requirements.
Determine and manage the setup for functional rooms to include layout, seating, and audio visual needs.
Negotiate and sign event contracts as confirmed by leadership including hotels, meeting space, content providers, etc.
Establish and manage online invitation/registration process; encourage all members to use the online meeting platform to support effective meeting communication
Coordinate event services such as room reservations, restaurant reservations, ground transportation, and on-site food selection.
Coordinate audio visual tools as needed; Coordinate shipping of materials to and from the event location.
Review event bills for accuracy and approve payment; Compile full-event financial spreadsheet and break cost down to individual attendee level.
Coordinate invoicing of attendee with bookkeeper and support the meeting financial reconciliation process.
Conduct post-event evaluations and communicate with leadership to assist in planning future events.
Perform other duties as assigned.
Less than 5% travel.
QUALIFICATIONS:
• Degree in hospitality, public relations,management, or related field strongly preferred.
• Experience in project management with a track record of successful events.
• Excellent organizational skills with the ability to multitask under pressure.
• Strong communication and interpersonal skills.
• Meticulous attention to detail.
• Expert time management skills.
• Financial savvy, with the ability to adhere to plan budgets and process invoices.
• Must demonstrate honesty and integrity and practice strict confidentiality at all times
We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:
401k savings & company match
Paid time off
Paid holidays
Maternity leave
Parental leave
Military leave
Other leaves of absence
Health, dental, and vision benefits
Health savings accounts
Flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance
Certain positions may include eligibility for a short-term incentive plan
Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case.
Sales Positions are eligible for a Variable Incentive.
The pay range for this position is as follows:
$18-$24
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
$18-24 hourly Auto-Apply 27d ago
House Manager of DODD
Alliance Summit Group 4.8
Manager, member services job in Columbus, OH
Benefits:
401(k)
401(k) matching
Competitive salary
Paid time off
Flexible schedule
Serves as a role model and mentor to fellow Direct Support Professional
Responsible for the daily operation of the home: grocery shopping list, restocked house supplies, overseeing and track consumers' money.
Responsible for monitoring MARS sheet, behavioral/ABC sheets, incident reports, sleep and/or shower charts.
Complete MOC daily email - Breaking down full scope of work and urgent matters.
Complete task given by management within 24hrs. Respond to every e-mail.
Manage DSP - provide coachable moments, follow disciplinary action procedure, track performance and Train as needed.
During assigned shifts, if a guardian, family member, client guest and/or SSA visit a client's home -
Supervisors are to be present to help answer questions or comments.
Supervisors are required to follow company policy and procedures and ensure all staff are fully aware.
New hire training checklist, ISP, IST and behavioral specific training is to be completed within 1 week of new hire start date.
House Manager monitor and provide feedback at ISP meetings to ensure ASG is providing accurate services to our individuals.
Any Client health and personal appointments must be put on in-home calendars and email/calendars invite.
Responsible for preventing client abuse by adhering to all policies and procedures, attending periodic Training.
Reporting suspicious and inappropriate behavior, and following mandatory abuse reporting requirements and ensure clients are properly signed in and out and that only authorized adults are allowed on site.
Within 1 hours of any incident (MUI, UI, IR) notify TEAM - JFS, Guardian, SSA, operation manager and CEO VIA email or by calling the appropriate number.
Daily check HPC (servicing needs) for each home you supervise, Goals tracking and help train your staff on company systems.
Compensation: $55,000.00 - $60,000.00 per year
We genuinely care about our clients, our coworkers, our partners and our community. We care about the services we provide and positive outcomes for all our stakeholders. We value who we are and who we serve. We recognize that each person is different, with different skills, background, knowledge, and experience. We all have something special to contribute! We work to meet the needs of every client every time! No exceptions! No excuses! We are committed to providing great, safe service, going the extra mile for our clients and one another. We encourage our employees to take action and give their best every day. We embrace an environment that empowers employees to lead and make decisions. We don't dwell on our problems, we fix them!
$55k-60k yearly Auto-Apply 60d+ ago
2026 International Tax Services Entry Level Staff
Plante Moran 4.7
Manager, member services job in Columbus, OH
Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us. Whether you intend to specialize or you'd rather gain exposure across many service lines, the sky's the limit. From day one, we invite you to make a difference-to be remarkable.
Your role.
You'll help instill confidence in organizations large and small by assuring their financial health. We'll give you the flexibility to craft business solutions, not just spreadsheets. Your work will include, but not be limited to:
* Providing international tax consulting services for business arising from inbound and outbound cross-border activities.
* Providing tax services for individuals working in US and foreign countries.
* Preparing and reviewing global tax return compliance for US companies.
* Opportunity to interact with tax engagement team as part of client entrenchment.
* Researching developments within the international arena that may affect client businesses, both globally and locally.
* Developing meaningful interactions with staff at all levels and across offices.
* Deepen knowledge in tax and tax consulting through exposure to both service lines.
The qualifications.
* Detail-oriented leader with problem solving, communication, and analytical skills.
* Bachelor's degree with an emphasis in accounting; or Master's degree in accounting or tax, or LLM.
* Academic success (a minimum cumulative GPA of 3.0).
* Completion of the requisite degree and supporting credits to sit for the CPA exam, with the goal of successfully obtaining your CPA license.
This is an exempt position that may require some local, national, and occasional international travel.
What makes us different?
On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities. At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So, what are you waiting for? Apply now.
Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.
Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work. Plante Moran is an Equal Opportunity Employer.
Plante Moran maintains a drug-free workplace.
Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.
The specific statements above are not intended to be all-inclusive.
We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time.
The compensation range reflects the base salary we reasonably expect to pay for this position across our offices in the following regions: CO, IL,OH, and MA. Please review the position description for the applicable geographic location. Generally, experienced hires are not hired at or near the maximum salary range, as compensation decisions take into account a wide variety of factors, including but not limited to: responsibilities, education, experience, knowledge, skills, and geography. For early career roles, including campus hires, we offer standardized, market-based starting salaries among individuals within the same hiring group. This approach ensures fairness and reflects current industry benchmarks for entry-level talent.
Under Colorado's Job Application Fairness Act, you have the right to redact, from any documents that you submit in connection with your application, information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation.
The compensation range for this role in CO, IL,OH, and MA is: $78,000.00 - $87,000.00
$78k-87k yearly 35d ago
Grant Manager
California Institute of Technology 4.5
Remote manager, member services job
Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do.
Join us and be a part of the diverse Caltech community.
Job Summary Under minimal supervision from the Sponsored Research Lead in the division, the grant manager is responsible for pre-award coordination of all sponsored research applications as well as post-award support through closeout for a group of PMA faculty and their respective research groups, including reporting to the Division Chair & Division Operations Officer, thus providing a full spectrum of service to the faculty while communicating effectively with all campus areas.
Provide action-oriented and expert support to Principal Investigators (PIs), handle specific sponsored research award and audit issues with integrity.
Coordinate closely with staff and management to implement and maintain policies and procedures that maximize the opportunities for support of PIs, create an environment conducive to such scholarship and assist Caltech with minimizing its compliance risks associated with sponsored research.
This role is eligible for primarily remote work, pending approval of a remote work agreement.
Ability to report to campus regularly is required.
Essential Job Duties Sponsored Research Administration: Ensure timely and service-oriented pre-and post-award administration of grants, contracts, subcontracts, consortium agreements and service agreements.
In collaboration with Sponsored Research Administration team, support the submission, review, negotiation and acceptance within short time frames with sponsor agencies and collaborating organizations to maximize research opportunities.
In collaboration with Sponsored Research and Post-Award Administration teams, assure that PMA sponsored projects follow compliance policies for sponsored projects administration, including maintaining proper documentation to substantiate direct charges to sponsored projects.
Maintain a positive, proactive relationship with various campus areas (Office of Sponsored Research, Project Accounting, Development, Procurement Services, Payroll Services, etc.
) to ensure full grant compliance and process efficiency.
Provide guidance in grants administration and provide training, if necessary.
Coordinate with General Accounting, Provost's Office, Purchasing, Development, and other Caltech teams to maximize the ability of PIs to perform research efficiently.
Demonstrate behaviors that support performance improvement activities.
Maintain current working knowledge of federal regulations and sponsor policies to support the responsible conduct of research.
Pre-Award Management: Counsel PIs and PMA team members on funding opportunities and strategies for the preparation of successful proposals.
Assist PI in applying for new or continued sponsored research support.
Prepare proposal budgets to capture valuable resources and assure compliance with agency and Caltech policies.
Coordinate the preparation, routing and review of non-scientific portions of proposals including biosketches, budget and justification development, and identifying administrative documentation requiring review.
Oversee routing and submission of entire application packets in accordance with PMA, Caltech and sponsor requirements and deadlines.
Assist PIs in sponsored project award implementation.
Provide all necessary award specific guidance to faculty and their respective groups on internal policies and procedures, as well as funding agency compliance matters.
Specific duties that are related to award implementation include award setup, subrecipient paperwork and monitoring, equipment fabrication setup, cost sharing tracking and reporting, NIH Salary Cap compliance, reporting, etc.
Manage and update all records for proposal for PMA.
Post-Award Management: Monitor and review the expenditure and budget activities associated with successful sponsored project management.
Perform regular account reconciliation process and correct posting of expenditures to various awards.
Prepare monthly, or more frequent as necessary, review of financial status, assuring funds are expended appropriately to maximize research opportunities over the course of the funded project.
Manage spending of various awards to ensure that all grant expenditures are reasonable, allocable, and allowable according to OMB and agency guidelines and follow cost accounting standards.
Prepare financial projections for principal investigators, the Division Chair and Division Operations Officer.
Develop and customize, if necessary, periodic (tertiary at a minimum) reports for faculty and Division Chair.
Advise faculty of potential problems and provide recommendations for corrective action.
Interact with central accounting office and Office of Sponsored Research on matters related to award closeouts.
Perform other related job duties as assigned.
Basic Qualifications Bachelor's degree or equivalent with 3 or more years of relevant work experience is required.
Advanced working knowledge in proposal preparation, monitoring, compliance and award closeouts.
Communicate effectively both orally and in writing.
Exercise good judgment, diplomacy, and patience.
Possess interpersonal skills using tact, patience, and courtesy.
Highly proficient in Excel applications.
Experience with preparing and managing budgets.
Strong organizational, administrative, time management, and critical thinking skills.
Preferred Qualifications Experience with preparing grant proposals.
Experience with analyzing, evaluating and recommending solutions to faculty on grant-related matters.
Advanced working knowledge in proposal preparation, monitoring, compliance and award closeouts with the Department of Energy.
Knowledge of federal funding administration (2 CFR 200 Uniform Guidance).
Knowledge of electronic proposal submission via agency websites (e.
g.
, NSF Fastlane, Grants.
gov, Research.
Gov, DARPA TFIMS).
Ability to work independently with minimal supervision is desired.
Required Documents Resume
$64k-88k yearly est. 5d ago
Senior Grants Manager
Solarapp Foundation
Remote manager, member services job
SolarAPP Foundation | Location: Remote (within the State of CA)
About Us
SolarAPP is cutting the costs of the clean energy transition, making it so that everyone can afford to power their lives with clean energy. Our automated plan review and permitting software reduces soft costs by turning a weeks-long bureaucratic process into instant approval. We're already deployed in over 500 cities across 17 states, with more than 120,000 permits issued, representing over 800,000 kW of clean energy. We're growing fast to expand our impact, developing capabilities to conduct virtual inspections once permitted projects are complete. This will allow us to serve governments and contractors with an end-to-end solution for streamlining residential projects. Join a team building tools that enable safe, automated, and instantaneous permitting and inspections for solar, storage, EV charging, and other clean energy technologies.
About the Role
We're looking for a Senior Grants Manager to own the successful execution of a major, multi-year state grant as SolarAPP Foundation scales its national impact. This is primarily a project management role keeping a complex initiative on track, compliant, and audit-ready while coordinating across internal teams and external partners. Secondarily, you'll support philanthropic fundraising by developing proposals and managing funder relationships. If you excel at project management and cross-functional coordination, thrive in a "we'll figure it out" environment, and are passionate about accelerating clean energy adoption, this is the role for you.
Who you'll report to: the CEO.
Who you'll work closely with: the incoming Chief of Staff, and two senior Product Managers.
What You'll Do
This role focuses on leading end-to-end execution and audit-ready compliance for a multi-year grant while providing targeted support for philanthropic fundraising. You'll drive timelines, ensure cross-team alignment, and maintain compliance standards that safeguard funder confidence.
Manage SolarAPP's grant and relationship with the California Energy Commission (80%)
Execute a multi-year grant-funded initiative, including ensuring all deliverables and reporting requirements are submitted according to agreed upon deadlines, and in compliance with rules and regulations
Keep compliance audit-ready by maintaining systems for cost share, invoices, and sub recipient documentation with zero missed deadlines
Coordinate across partners to establish reliable sequencing across staff, contractors, and agencies so interdependent tasks stay aligned
Track and report performance using digital tools to make data visible and actionable for both funders and internal teams
Prepare for closeout by managing deliverables, coordinating final funder presentations, and ensuring knowledge transfer at the end of major project phases
Drive the Foundation's fundraising strategy with the CEO (20%)
Serve as a clear, professional point of contact for government and philanthropic funders
Build and maintain calendars, trackers, and templates that make reporting and fundraising more efficient and scalable (includes ensuring employee time tracking is audit ready)
Develop and submit funder-facing reports and compliance documentation that are accurate, audit-ready, and strategically aligned with outcomes
Strengthen funder relationships through timely, responsive communication and long-term engagement support
Draft and contribute to fundraising collateral, grant proposals, budgets, and funder updates in support of SolarAPP's broader fundraising strategy
What You Bring
Essential Skills and Background
Background typically consistent with 3-5 years of experience managing complex, multi-stakeholder grants, ideally involving public-sector grants (federal, state, or local)
Familiarity with grant compliance, reporting, and budget tracking
Strong skills in project planning, coordination, and follow-through, with the ability to manage timelines, deadlines, and diverse stakeholders
Excellent written and verbal communication; clear, concise, and responsive
Highly organized with a sense of urgency, proactive instincts, and timely communication
Calm under pressure, and committed to keeping things moving
Experience supporting fundraising or development in a nonprofit or mission-driven setting
Additional Preferred Skills and Background
Experience in clean energy, or civic / public interest tech and infrastructure
Proficient in Google Workspace, Slack, Miro, and / or other digital collaboration tool
Compensation and Benefits
This is a full-time role with a competitive salary ranging from $95,000 - $110,000, commensurate with experience.
We offer a competitive benefits package, including:
Medical, dental, vision
401K with 5% employer match
Employer paid short- and long-term disability, and life insurance
Unlimited paid time off (PTO)
Parental leave
$75 monthly internet stipend
$500 work from home stipend for each new hire
Hiring Process Outline (targets)
Application period: this role will remain open until filled, and we are prioritizing applications submitted by 1/16/26
Review applications and respond to candidates: rolling basis, starting in early January
Recruiter phone screen: starting in early January
Virtual EQ/behavioral panel interview 1: starting in mid to late January
Take home exercise: everyone who receives a take home exercise will be invited to the technical interview round, so that they can present and answer questions panelists have
Virtual TQ/technical panel interview 2: starting in early February
Reference checks and final conversations: starting in mid-February
Selection and offer: mid-late February
Basic background check and signed agreement: mid-late February
Ideal start date period: end of February through mid-March 2026
Equal Opportunity Employer
SolarAPP Foundation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to building a diverse and inclusive team and strongly encourage applications from people of all backgrounds.
$95k-110k yearly 24d ago
Member Engagement Coordinator
Teleperformance 4.2
Remote manager, member services job
As a Member Engagement Coordinator (MEC) at Senture, you'll be part of a mission-driven team focused on improving access to care for members. This position centers around making high-volume outbound calls to engage members, SELLING the benefits of a free in-home or virtual health evaluation, and schedule appointments with licensed providers. You'll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals. The role requires someone who is personable, goal-oriented, and comfortable in a fast-paced call center environment where productivity and quality standards are key. This position is fully remote, work from home.
Quick facts:
2 weeks of paid, mandatory training: 100% attendance required.
All equipment provided.
Call center hours: Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-5:30 PM EST.
Competitive benefits, PTO, growth, and development opportunities.
This position is fully remote, work from home.
Pay Rate: Base of $13.50 per hour
Start at $13.50 per hour, with scheduled raises as you grow-up to $15 per hour after two years.
Interested in earning more?? This position offers a lucrative monthly incentive plan. Top performers can earn up to $1045.00 in incentives. Top ten MECs will also qualify for an additional $250.
Join Senture's Member Engagement team to make a difference and earn additional incentives while helping members take control of their health!
Important: At the end of the application, you'll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.
Qualifications
High School Diploma or equivalent.
Desire to work in a results-driven outbound call center environment.
Strong sales aptitude with a focus on earning monthly incentives.
Motivated to achieve productivity goals with a strong work ethic.
Excellent communication skills, friendly, and conversational with members.
Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality.
Proficiency in using multiple computer systems simultaneously.
Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable.
Authorized to work in the United States.
Successful completion of pre-hire testing, background check, and drug screening.
If hired, Provide two valid, in-date IDs and proof of education during onboarding process.
Work from Home Requirements
Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms.
Satellite, cellular, hot spot, or wifi connection is not acceptable on any program.
Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture.
Accountability for work schedules and compliance with security standards.
Responsibilities
What You'll Do:
Connect: Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls.
Engage Members: Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations.
Be Persuasive: Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy.
Tech Savvy: Utilize multiple systems to schedule providers for in-home or virtual evaluations.
Adaptable: Adjust, reschedule, or cancel appointments as requested.
Goal-Focused: Meet daily performance metrics including appointments, calls, handle time, and productivity.
Flexible: Be available to complete overtime when required based on business needs.
Be Part of a Team: Participate in peer side-by-side coaching as needed
Compliant: Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$13.5-15 hourly Auto-Apply 11d ago
Jr. Grants Manager
Aptim 4.6
Remote manager, member services job
The Jr. Grants Manager assumes a proficient role in the company's emergency recovery efforts, actively participating in executing recovery initiatives. Responsibilities include conducting damage assessments, collecting comprehensive recovery plans data, and coordinating resources for effective rebuilding. This entry-level position offers an opportunity to deepen your understanding in restoring communities and rebuilding resilient solutions.
With a focus on developing professional expertise, the Jr. Grants Manager applies company policies and procedures to resolve various issues, utilizing standard principles, theories, and techniques to address moderately complex problems. Exercising judgment within defined parameters, they build productive internal and external relationships and may provide guidance to non-exempt personnel. This role involves primary intra-organizational contacts with occasional external interactions on routine matters. Work is reviewed for accuracy, and contributions are vital to project and organizational objectives.
The Jr.Grants Manager position attracts individuals with strong organizational capabilities, a solid understanding of emergency management principles, and a commitment to effectively managing recovery data sets and project worksheets in the Recovery Phase.
Key Responsibilities/Accountabilities:
Compile quarterly reports, reimbursement requests, grant application information, RFIs, and data for ad hoc reports as requested/required and submit to local, state or federal entity within required timeframe
Perform research and conduct policy analysis on resilience topics working in collaboration with other team members.
Assist with scoping/identifying additional projects that need funding.
Attend cadence meetings with client, contractors, external and internal stakeholders.
Provide guidance on alternative methods of cost-effective approaches for project execution and completion.
Review and/or upload data into system(s) of record.
Complete assigned professional development courses to obtain skills and knowledge required to effectively support project management team.
Ability to travel 50% or more to travel site
Manage damage inventory
Liaising with client, vendors, internal team members and support staff
Ability to effectively manage time to ensure contract deliverables and project milestones
Ability to prioritize tasks to ensure critical deadlines are met
Basic Qualifications:
Bachelor's degree from an accredited four-year college in Emergency Management, Public Administration, Business, Finance or related field.
2-4 years' in Emergency Management Disaster Recovery/Services
Operating with limited use of theories, the Recovery Analyst II resolves routine issues by applying company policies and procedures, following standard practices, and receiving specific instructions.
Work is closely managed, with contributions primarily focused on assignment-related activities.
Openly shares and solicits ideas through dialogue; is clear about intentions.
Uses time effectively; anticipates obstacles, adjusts priorities as needs change and keeps others informed of progress.
Strong written and oral communication
Strong time management and organizational skills
Excellent interpersonal skills, be self-motivated, and be adaptable in a fast paced, dynamic, deadline-driven environment.
Completed: FEMA 100, 200, and 700 · Must have completed at least 3 of the following: FEMA Independent Study Courses: IS-1000 Public Assistance Program Eligibility; IS-1001 The Public Assistance Delivery Model Orientation; IS-1002 FEMA Grants Portal-Transparency at Every Step; IS-1009 Conditions of the Public Assistance Grant.
ABOUT APTIM
APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence.
What you can expect from APTIM:
Work that is worthy of your time and talent
Respect and flexibility to live a full life at work and at home
Dogged determination to deliver for our clients and communities
A voice in making our company better
Investment into your personal and professional development
As of the date of this posting, a good faith estimate of the current pay range for this position is $70K-$80K. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM.
Employee Benefits
Aptim Environmental & Infrastructure, LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace ************************************
Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and 10+ carriers to find the right benefits that work for them in their location.
Life insurance
Short-term and long-term disability insurance
Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law)
401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here:
APTIM 2025 401(k) Plan Features (makeityoursource.com)
APTIM - Helpful Documents
Watch our video:
About APTIM - In Pursuit of Better
$70k-80k yearly 4h ago
Grants Manager
Children's Institute Inc. 4.3
Remote manager, member services job
Responsible for managing overall grant efforts, optimizing the grant funding and administration processes, grant identification and preparation, overseeing fund-raising, preparing progress and compliance reports, documenting payments and expenditures, program monitoring, and program evaluation activities.
ESSENTIAL DUTIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must spend over 50% of their time on these duties.
1. Manages and supports the preparation and submission of grant proposals and reports for the organization, and ensures required implementation.
2. Serves as the organizational representative and point of contact with funding agencies or organizations for all business management aspects of the agreement.
3. Performs relevant research to identify available grant opportunities and evaluate the results.
4. Writes, submits, and ensures grants are implemented according to the operational and financial needs of the organization.
5. Identifies and develops strategies to optimize the grants administration process.
6. Creates, designs and implements processes and procedures related to grants management and proposal development and review.
7. Collaborates with other departments (finance, REC, Programs) to ensure accuracy of grant application content and shared understanding of grant opportunities/awards.
8. Researches, interprets, and evaluates information on federal, state and private funding resources.
9. Develops and maintains a process to monitor grant compliance with grant regulations.
10. Manages and oversees grants staff team to ensure compliance with their job responsibilities.
11. Provides detailed reports to the funders and the board of directors with respect to the organization's progress.
12. Monitors paperwork and other related documents connected with grant-funded programs.
13. Maintain records of all payments and receivables and prepare monthly records for all grant related activities.
ADDITIONAL DUTIES
1. Other duties and special projects as assigned.
SUPERVISORY RESPONSIBILITIES
• Provides supervision to staff on grants management, compliance, reporting requirements, and related duties.
EDUCATION & EXPERIENCE
• Bachelor's degree from an accredited college/university, preferably with a major in business or public administration, non-profit management, or related field. Master's degree preferred.
• Eight years of management experience in grant applications and/or grants administration within a nonprofit, governmental agency, or educational institution.
• Federal grants experience preferred.
• Experience using grant research software (i.e. Foundation Directory Online, Grants.gov, etc.) required.
• Experience using donor databases, donor prospecting software (i.e. Raiser's Edge, Salesforce, etc.) required.
• State, county, city government experience desirable.
OTHER QUALIFICATIONS z
• Possesses a valid driver's license and state-required auto insurance.
• Remote work may be considered.
• Excellent project management skills with experience in managing and supervising administrative projects.
Children's Institute, Inc. does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
Organization & Staffing Background
The Arroyo Seco Saints, a certified 501(c)3 non-profit organization, attracts elite college baseball players, coaches, and college students seeking to gain experience in the sports industry to the greater Los Angeles area for the months of June and July. A proud member of the California Collegiate League and entering its 20th season of operation, the Saints strive to provide the finest collegiate summer baseball experience in the nation. Learn by doing! Graduate Assistants will be key players in advancing our mission. You will spend the summer gaining valuable experience in the sports industry, building your resume and career portfolio, and learning through mentoring, networking, and training.
Location
Home Stadium: Jackie Robinson Memorial Field (Pasadena, California). Located 10 minutes north of Los Angeles adjacent to the world-famous Rose Bowl Stadium.
Opponent locations: Throughout the state of California.
Baseball Student Manager Responsibilities
Overall
This position is integral to the success of the Franchise. You will have a hand in everything. You will work closely with General Manager on a particular, then the Head Coach on another day, and the Team President on another day. You will be the go-between between the functional areas. Some days you'll be part of Front Office staff, other days you'll feel like you're an assistant coach. This is a great opportunity to immerse yourself in multiple functional areas of a baseball franchise at the same time and prepare for a job in the baseball world. This job is demanding, and not for the feckless.
Game Day Management, Staff Assistance
&
Logistics
Work directly to interface between Front Office Staff and Baseball Staff
Fluid position that encompasses all aspects of the Franchise and its interface with the League
Use a wide range of skills to learn everything from Facility Management, Program Finance, Recruiting, Advance Scouting, Data Analysis, Apparel Management, Travel/Hospitality, Procurement, and More!
Game Day facility preparation, equipment coordination, setup and breakdown
Youth Camp coordination and facilitation
Coordinate and assist in preparation for promotional games
Work directly with the Baseball Team during Pre-game activities
Act as a liaison between Intern Staff and Baseball Staff
Observe or perform administrative duties pre- and post-game
Assist with community outreach and fundraising events
Program Hospitality & Travel Logistics
Will travel with the Team to away games
Responsible for away game/road trip equipment. Manage the checklist, assign travel equipment duties,manage disembark procedures upon return
Aid in fulfillment of player support and wellness
Work with Front Office staff to communicate with visiting teams to communicate Game Day facilities, process, timelines and assist with other visiting team needs as they arise
Report to General Manager for special projects throughout season
Will manage and coordinate End-of-Season breakdown, storage, inventory, and wrap-up
Handle day-to-day responsibilities as needed
Requirements
Pursuing or completed an undergraduate/graduate degree in a related major.
Represent the Arroyo Seco Saints exhibiting a high-level of professionalism at all times.
A team player with a get it done work ethic.
Friendly attitude and ability to keep composure.
Ability to perform time-sensitive tasks.
Work proactively and possess strong problem solving skills
Excellent organizational skills. Self-motivated and detail oriented.
Comfortable working in groups. Interact with Saints front office members, coaches, players, staff, and staff from opposing organizations, the California Collegiate League, and more.
Working knowledge of the college athletics sector. Knowledge of baseball is a must.
Must have your own vehicle.
Must be able to lift and move objects 25 lbs. or greater.
Must have basic knowledge of the servant-leader model
Must be able to Get a Message to Garcia
Must be available for the entire season, from May 25, 2025 to August 10, 2025
Notes & Time Commitments
This position eligible for a $1,000 award, distributed at the conclusion of the staff-season (post Breakdown and Storage).
The position is also eligible as a college credit internship. Applicants not in need of credit may still apply.
All intern staff will be required to participate (in-person or by conference call) in an introductory meeting in late May.
Hours Will Vary. Game Days are typically 1:00-10:00 p.m. Non-game days are on an as-needed basis.
Some remote hours will be required to complete tasks within allotted time frames.
All interns will be required to commit for the duration of the season (exceptions for varying school start/stop dates will be reviewed on an individual basis).
The term of the season can include up to two (2) weeks prior and two (2) weeks after the beginning and ending of the game schedule.
The Saints college summer season runs June to early August.
Ability to begin remote work before the season begins is a plus.
$36k-55k yearly est. 60d+ ago
Student Life Manager - Boston
Northeastern University 4.5
Remote manager, member services job
About the Opportunity
Northeastern University Accelerate Pre-College Programs are designed for talented high school students who want to give themselves an edge by participating in an immersive and dynamic academic program during the summer. Accelerate residential programs are hosted on our Boston campus, where participants participate in 2-week programs, experiencing rigorous academics, experiential learning, local activities, and social programming. Our objective is to engage top-talent high school students and offer a premier academic and student life experience that gives students a taste of life as an undergraduate student at Northeastern.
Given the Accelerate programs' importance for the Enrollment Management department, Accelerate is looking for a Student Life Manager, Boston that will lead a team to provide exceptional support for the participants for the duration of the Boston programs. The Student Life Manager, Boston will supervise and provide leadership to the Student Life Team. They will oversee staff and support the planning and execution of program events.
The Student Life Manager, Boston will work in collaboration with campus partners to support a positive and safe program experience for Accelerate participants. This role will involve both relationship building with participants and families as needed and providing stellar customer service. They will appropriately manage student conduct and escalate issues as appropriate.
This is a temporary position from June 23 - August 8. Anticipated breakdown of hours is below:
Week of June 22: 40 hours of Boston planning & training (virtual + Boston)
Week of June 29: 32 hours of Boston planning & training (Boston)
Week of July 6- August 1, tentative schedule below (Boston):
July 6, 4:30pm-12:30am (8 hours) assisting with move-in and leading welcome activities
July 7-11, 4:30pm-12:30am (8 hours daily) managing Student Life programs + pastoral care of participants
July 12 & 13, 11am-2pm & 7pm-12am (8 hours daily) managing Student Life programs + pastoral care of participants
July 14-17, 4:30pm-12:30am (8 hours daily) managing Student Life programs + pastoral care of participants
July 18 & 19 - off
July 20, 4:30pm-12:30am (8 hours) assisting with move-in and leading welcome activities
July 21-25, 4:30pm-12:30am (8 hours daily) managing Student Life programs + pastoral care of participants
July 26 & 27, 11am-2pm & 7pm-12am (8 hours daily) managing Student Life programs + pastoral care of participants
July 28- July 31, 4:30pm-12:30am (8 hours daily) managing Student Life programs + pastoral care of participants
August 1 - off
Week of August 3: 16 hours virtual summer debrief (work remotely)
QUALIFICATIONS:
Bachelor's degree preferred. Enrollment in, or graduate of, a graduate program in relevant discipline: Higher education, Student Affairs, Student Counseling, Secondary Education or related field preferred.
Minimum 3 years experience in higher education, residence life, summer camps, teaching, counseling, or student affairs.
Demonstrated experience in leadership and/or supervising direct reports.
Demonstrated experience with crisis management.
Experience counseling students and managing mental health crises preferred.
Experience managing events or programs preferred.
Exceptional organizational skills with attention to detail.
Current certification or openness to be trained in First Aid & CPR as well as Mental Health First Aid.
Very strong interpersonal skills, and excellent communication skills (verbal and written).
Student-centered and have a strong sense of responsibility for student success and wellbeing.
Full availability from July 6 - August 1, 2025 is a must.
Position Type
Temporary
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit ************************************* for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Pay Rate:
$28.00/hr