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Manager, member services resume examples from 2026

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Updated March 26, 2025
7 min read
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How to write a manager, member services resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in manager, member services-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These tips will help you demonstrate why you are the perfect fit for the manager, member services position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
  2. Include as many relevant hard skills and soft skills as possible from the listing.
  3. Use the most up to date and accurate terms. Don't forget to be specific.
These five steps should give you a strong elevator pitch and land you some manager, member services interviews.

Here are example skills to include in your “Area of Expertise” on a manager, member services resume:

  • Member Engagement
  • Team Training
  • CRM
  • Membership Sales
  • Cleanliness
  • Front Desk
  • Professional Development
  • Payroll
  • Medicare
  • Health Plan
  • Member Retention
  • Membership Database
  • Quality Standards
  • Performance Standards
  • Training Programs
  • Process Improvement
  • Medicaid
  • Performance Evaluations
  • Corrective Action
  • Customer Satisfaction
  • Performance Reviews
  • Member Satisfaction
  • Member Events
  • Direct Reports
  • CMS
  • Human Resources
  • NCQA
  • Event Planning
  • ATM
  • Member Complaints

Zippia’s AI can customize your resume for you.

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

  1. Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
  2. Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write manager, member services experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

  • Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
  • Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
  • Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are effective examples from manager, member services resumes:

Work history example #1

Team Leader

StarTek

  • Conducted training programs that enhanced employee performance and helped build a motivated workforce.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Prepared PowerPoint presentations to present team metrics.
  • Evaluated and provided feedback mentored and motivated employees to provide excellent service while improving call quality and performance metrics.
  • Monitored and operated building intrusion detection system, automated access control systems, communication systems and visitor management systems.

Work history example #2

Service Supervisor

Staples

  • Identified and developed talent promoting 20 Associates to Supervisors/Assistant Managers/General Managers.
  • Promoted to CSL and company key holder after six months as sales associate.
  • Maintained company's customer service program for 2 years, coached and trained other CSL's at other Staples locations.
  • Developed new customer relations through telephone contact and sales activity using SalesForce.
  • Coached associates and appropriately assigned tasks ensuring operational excellence and consistency throughout the store.

Work history example #3

Account Executive

AT&T

  • Engineered and provisioned internet connectivity at transfer speeds from 128K to OC48 offering customers virtually unlimited options for IP connectivity.
  • Created detailed reports and presentations describing user needs, network capabilities and capacity issues with existing equipment and processes.
  • Expanded revenue base with existing and new accounts by augmenting programs with online advertising.
  • Established and maintained major accounts through knowledge and excellence in customer service.
  • Developed public sector and healthcare territory in Minnesota and Iowa for largest wireless carrier in the United States.

Work history example #4

Account Executive

Merck & Co.

  • Identified and developed business relationships with primary care physicians and healthcare providers.
  • Generated business from new / existing accounts, including physicians and healthcare systems, and minimized customer attrition.
  • Recruited to leverage expertise in healthcare technology, healthcare trends (Medical Home, Pay for Performance, HIT etc.
  • Integrated Health System/Group Purchasing Organization Executive with responsibility for contracting and pull through with large regional I.H.S.
  • Designed and implemented database of customers on Continuous Medical Education Software.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

  • Display your highest degree first.
  • If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
  • If you have a bachelor's or master's degree, do not list your high school education.
  • If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from manager, member services resumes:

Master's Degree in business

American InterContinental University, Chandler, AZ

2008 - 2009

Master's Degree in communication

Towson University, Towson, MD

2011 - 2012

Highlight your manager, member services certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your manager, member services resume:

  1. Certified Professional - Human Resource (IPMA-CP)
  2. Certified Manager Certification (CM)
  3. Project Management Professional (PMP)

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